(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Closed duplicate cases
Reviewed a knowledge article
Reviewed a claim
Asked a question in Q&A
Sent a case to escalations
Worked 3 or more duplicate cases for the same client or provider