(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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O-Calls you by agents name/wrong name.
N-"My neighbors got a new roof!"
G-Insists on talking to only one person.
G-Glass Claim
I-"I will have to ask my wife/husband."
B-Expects you to know their name.
O-Calls 3 times in a row but doesn't leave a voice mail.
B-Customer comes into the office twice in one week.
G-"I’m on a budget/can't afford it."
B-Comes in at 4:30pm or later wanting quotes.
O-Customer calls you but then tells you to wait a second.
I-Calls Wrong Office
I-"Whoa I thought someone was standing there." Jake in the corner.
G-"Why did my insurance go up?"
O-Customer misses appointment.
B-Customer misses appointment.
O-Customer overshared/got personal.
G-Odometer Reading
I-Customer talks over you.
N-ID Card Request
I-"What is the difference in price between full coverage and liability?"