(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
O-Customer misses appointment.
I-"I will have to ask my wife/husband."
N-ID Card Request
O-Complains about rate but it went down.
I-"What is the difference in price between full coverage and liability?"
I-"Whoa I thought someone was standing there." Jake in the corner.
N-it will only take a few minutes."
O-Calls 3 times in a row but doesn't leave a voice mail.
I-Customer talks over you.
B-"I don't want something tracking me!"
G-Glass Claim
B-Expects you to know their name.
N-"My neighbors got a new roof!"
B-Customer misses appointment.
O-Customer calls you but then tells you to wait a second.
G-Odometer Reading
G-"Why did my insurance go up?"
N-Comes into the office or calls before 9:00am.
G-"I can get it cheaper with !"
B-"My has a nicer car and pays less."
O-Customer overshared/got personal.
B-Customer comes into the office twice in one week.