(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I-"Whoa I thought someone was standing there." Jake in the corner.
O-Customer misses appointment.
I-Calls Wrong Office
B-Expects you to know their name.
B-Customer comes into the office twice in one week.
G-"I can get it cheaper with !"
O-Complains about rate but it went down.
O-Calls you by agents name/wrong name.
N-Calls to let you know payment will be late.
B-"I don't want something tracking me!"
G-"Why did my insurance go up?"
B-Comes in at 4:30pm or later wanting quotes.
N-it will only take a few minutes."
N-Comes into the office or calls before 9:00am.
B-Customer misses appointment.
G-Insists on talking to only one person.
N-ID Card Request
G-"I’m on a budget/can't afford it."
G-Odometer Reading
O-Customer calls you but then tells you to wait a second.
I-"What is the difference in price between full coverage and liability?"
N-Calls to replace vehicle.
I-"I have a quick question
B-"My has a nicer car and pays less."
O-Calls 3 times in a row but doesn't leave a voice mail.