(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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B-Comes in at 4:30pm or later wanting quotes.
N-Calls to let you know payment will be late.
B-Customer misses appointment.
G-"I can get it cheaper with !"
G-Odometer Reading
I-Calls Wrong Office
B-"My has a nicer car and pays less."
O-Customer misses appointment.
I-"Whoa I thought someone was standing there." Jake in the corner.
N-ID Card Request
B-"I don't want something tracking me!"
N-Comes into the office or calls before 9:00am.
O-Calls 3 times in a row but doesn't leave a voice mail.
G-"I’m on a budget/can't afford it."
N-Calls to replace vehicle.
B-Customer comes into the office twice in one week.
N-it will only take a few minutes."
O-Complains about rate but it went down.
G-"Why did my insurance go up?"
O-Calls you by agents name/wrong name.
O-Customer overshared/got personal.
I-"What is the difference in price between full coverage and liability?"
I-"I will have to ask my wife/husband."
I-Customer talks over you.
G-Insists on talking to only one person.
B-Expects you to know their name.
O-Customer calls you but then tells you to wait a second.
