Getgooglereview10no’sHelpcustomerwith a claimsituationComplimenta customerCustomerthreatensto leaveCleanyour workareaAsk forreviewLeave 5voicemailsAsk forgooglereviewGooglereviewAsk customeris we'vemissed anyATV/UTVETC.GetreferralCorrectedphone #or email inECRMSet apptfor revieww HaleyCustomermakes a"JakeJoke"Ask customerif they areworking onretirementplanningSend clienthandwrittennoteGetgooglereviewSet apptfor revieww HaleyGethungup onCustomerthreatensto leaveAsk forreferralListen topricecomplaintGo theextramileGetgooglereview10no’sHelpcustomerwith a claimsituationComplimenta customerCustomerthreatensto leaveCleanyour workareaAsk forreviewLeave 5voicemailsAsk forgooglereviewGooglereviewAsk customeris we'vemissed anyATV/UTVETC.GetreferralCorrectedphone #or email inECRMSet apptfor revieww HaleyCustomermakes a"JakeJoke"Ask customerif they areworking onretirementplanningSend clienthandwrittennoteGetgooglereviewSet apptfor revieww HaleyGethungup onCustomerthreatensto leaveAsk forreferralListen topricecomplaintGo theextramile

HRSF - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
N
4
B
5
O
6
O
7
G
8
G
9
B
10
B
11
N
12
I
13
B
14
N
15
G
16
O
17
I
18
G
19
I
20
N
21
I
22
I
23
B
24
G
  1. O-Get google review
  2. O-10 no’s
  3. N-Help customer with a claim situation
  4. B-Compliment a customer
  5. O-Customer threatens to leave
  6. O-Clean your work area
  7. G-Ask for review
  8. G-Leave 5 voicemails
  9. B-Ask for google review
  10. B-Google review
  11. N-Ask customer is we've missed any ATV/UTV ETC.
  12. I-Get referral
  13. B-Corrected phone # or email in ECRM
  14. N-Set appt for review w Haley
  15. G-Customer makes a "Jake Joke"
  16. O-Ask customer if they are working on retirement planning
  17. I-Send client handwritten note
  18. G-Get google review
  19. I-Set appt for review w Haley
  20. N-Get hung up on
  21. I-Customer threatens to leave
  22. I-Ask for referral
  23. B-Listen to price complaint
  24. G-Go the extra mile