10no’sGetgooglereviewGooglereviewHelpcustomerwith a claimsituationGetgooglereviewSet apptfor revieww HaleyAsk customerif they areworking onretirementplanningAsk customeris we'vemissed anyATV/UTVETC.GetreferralComplimenta customerSend clienthandwrittennoteAsk forreferralCustomermakes a"JakeJoke"Ask forreviewSet apptfor revieww HaleyCleanyour workareaCustomerthreatensto leaveAsk forgooglereviewListen topricecomplaintCustomerthreatensto leaveCorrectedphone #or email inECRMGo theextramileLeave 5voicemailsGethungup on10no’sGetgooglereviewGooglereviewHelpcustomerwith a claimsituationGetgooglereviewSet apptfor revieww HaleyAsk customerif they areworking onretirementplanningAsk customeris we'vemissed anyATV/UTVETC.GetreferralComplimenta customerSend clienthandwrittennoteAsk forreferralCustomermakes a"JakeJoke"Ask forreviewSet apptfor revieww HaleyCleanyour workareaCustomerthreatensto leaveAsk forgooglereviewListen topricecomplaintCustomerthreatensto leaveCorrectedphone #or email inECRMGo theextramileLeave 5voicemailsGethungup on

HRSF - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
B
4
N
5
O
6
N
7
O
8
N
9
I
10
B
11
I
12
I
13
G
14
G
15
I
16
O
17
I
18
B
19
B
20
O
21
B
22
G
23
G
24
N
  1. O-10 no’s
  2. G-Get google review
  3. B-Google review
  4. N-Help customer with a claim situation
  5. O-Get google review
  6. N-Set appt for review w Haley
  7. O-Ask customer if they are working on retirement planning
  8. N-Ask customer is we've missed any ATV/UTV ETC.
  9. I-Get referral
  10. B-Compliment a customer
  11. I-Send client handwritten note
  12. I-Ask for referral
  13. G-Customer makes a "Jake Joke"
  14. G-Ask for review
  15. I-Set appt for review w Haley
  16. O-Clean your work area
  17. I-Customer threatens to leave
  18. B-Ask for google review
  19. B-Listen to price complaint
  20. O-Customer threatens to leave
  21. B-Corrected phone # or email in ECRM
  22. G-Go the extra mile
  23. G-Leave 5 voicemails
  24. N-Get hung up on