Ask customerif they areworking onretirementplanningAsk forreviewGetgooglereviewCorrectedphone #or email inECRMCustomerthreatensto leaveGo theextramileComplimenta customerHelpcustomerwith a claimsituationGetreferralGethungup onGetgooglereviewSend clienthandwrittennoteCustomerthreatensto leaveCustomermakes a"JakeJoke"Leave 5voicemailsAsk forreferralCleanyour workareaGooglereviewAsk customeris we'vemissed anyATV/UTVETC.Set apptfor revieww HaleySet apptfor revieww Haley10no’sAsk forgooglereviewListen topricecomplaintAsk customerif they areworking onretirementplanningAsk forreviewGetgooglereviewCorrectedphone #or email inECRMCustomerthreatensto leaveGo theextramileComplimenta customerHelpcustomerwith a claimsituationGetreferralGethungup onGetgooglereviewSend clienthandwrittennoteCustomerthreatensto leaveCustomermakes a"JakeJoke"Leave 5voicemailsAsk forreferralCleanyour workareaGooglereviewAsk customeris we'vemissed anyATV/UTVETC.Set apptfor revieww HaleySet apptfor revieww Haley10no’sAsk forgooglereviewListen topricecomplaint

HRSF - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
G
4
B
5
I
6
G
7
B
8
N
9
I
10
N
11
O
12
I
13
O
14
G
15
G
16
I
17
O
18
B
19
N
20
N
21
I
22
O
23
B
24
B
  1. O-Ask customer if they are working on retirement planning
  2. G-Ask for review
  3. G-Get google review
  4. B-Corrected phone # or email in ECRM
  5. I-Customer threatens to leave
  6. G-Go the extra mile
  7. B-Compliment a customer
  8. N-Help customer with a claim situation
  9. I-Get referral
  10. N-Get hung up on
  11. O-Get google review
  12. I-Send client handwritten note
  13. O-Customer threatens to leave
  14. G-Customer makes a "Jake Joke"
  15. G-Leave 5 voicemails
  16. I-Ask for referral
  17. O-Clean your work area
  18. B-Google review
  19. N-Ask customer is we've missed any ATV/UTV ETC.
  20. N-Set appt for review w Haley
  21. I-Set appt for review w Haley
  22. O-10 no’s
  23. B-Ask for google review
  24. B-Listen to price complaint