Customerthreatensto leaveComplimenta customerSet apptfor revieww HaleyGethungup onAsk customerif they areworking onretirementplanningSet apptfor revieww HaleyAsk customeris we'vemissed anyATV/UTVETC.Helpcustomerwith a claimsituationCleanyour workareaCorrectedphone #or email inECRMCustomerthreatensto leaveAsk forreviewAsk forgooglereviewListen topricecomplaintGetreferralLeave 5voicemailsAsk forreferralSend clienthandwrittennoteGooglereviewGetgooglereviewCustomermakes a"JakeJoke"GetgooglereviewGo theextramile10no’sCustomerthreatensto leaveComplimenta customerSet apptfor revieww HaleyGethungup onAsk customerif they areworking onretirementplanningSet apptfor revieww HaleyAsk customeris we'vemissed anyATV/UTVETC.Helpcustomerwith a claimsituationCleanyour workareaCorrectedphone #or email inECRMCustomerthreatensto leaveAsk forreviewAsk forgooglereviewListen topricecomplaintGetreferralLeave 5voicemailsAsk forreferralSend clienthandwrittennoteGooglereviewGetgooglereviewCustomermakes a"JakeJoke"GetgooglereviewGo theextramile10no’s

HRSF - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
N
4
N
5
O
6
I
7
N
8
N
9
O
10
B
11
O
12
G
13
B
14
B
15
I
16
G
17
I
18
I
19
B
20
O
21
G
22
G
23
G
24
O
  1. I-Customer threatens to leave
  2. B-Compliment a customer
  3. N-Set appt for review w Haley
  4. N-Get hung up on
  5. O-Ask customer if they are working on retirement planning
  6. I-Set appt for review w Haley
  7. N-Ask customer is we've missed any ATV/UTV ETC.
  8. N-Help customer with a claim situation
  9. O-Clean your work area
  10. B-Corrected phone # or email in ECRM
  11. O-Customer threatens to leave
  12. G-Ask for review
  13. B-Ask for google review
  14. B-Listen to price complaint
  15. I-Get referral
  16. G-Leave 5 voicemails
  17. I-Ask for referral
  18. I-Send client handwritten note
  19. B-Google review
  20. O-Get google review
  21. G-Customer makes a "Jake Joke"
  22. G-Get google review
  23. G-Go the extra mile
  24. O-10 no’s