Customermakes a"JakeJoke"Leave 5voicemailsAsk customerif they areworking onretirementplanningSet apptfor revieww HaleyAsk forreviewSet apptfor revieww HaleySend clienthandwrittennoteCustomerthreatensto leaveGetgooglereviewComplimenta customerGetgooglereviewAsk forreferralGooglereviewCustomerthreatensto leaveGethungup onAsk customeris we'vemissed anyATV/UTVETC.Cleanyour workareaCorrectedphone #or email inECRMListen topricecomplaintAsk forgooglereview10no’sGetreferralHelpcustomerwith a claimsituationGo theextramileCustomermakes a"JakeJoke"Leave 5voicemailsAsk customerif they areworking onretirementplanningSet apptfor revieww HaleyAsk forreviewSet apptfor revieww HaleySend clienthandwrittennoteCustomerthreatensto leaveGetgooglereviewComplimenta customerGetgooglereviewAsk forreferralGooglereviewCustomerthreatensto leaveGethungup onAsk customeris we'vemissed anyATV/UTVETC.Cleanyour workareaCorrectedphone #or email inECRMListen topricecomplaintAsk forgooglereview10no’sGetreferralHelpcustomerwith a claimsituationGo theextramile

HRSF - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
O
4
I
5
G
6
N
7
I
8
I
9
O
10
B
11
G
12
I
13
B
14
O
15
N
16
N
17
O
18
B
19
B
20
B
21
O
22
I
23
N
24
G
  1. G-Customer makes a "Jake Joke"
  2. G-Leave 5 voicemails
  3. O-Ask customer if they are working on retirement planning
  4. I-Set appt for review w Haley
  5. G-Ask for review
  6. N-Set appt for review w Haley
  7. I-Send client handwritten note
  8. I-Customer threatens to leave
  9. O-Get google review
  10. B-Compliment a customer
  11. G-Get google review
  12. I-Ask for referral
  13. B-Google review
  14. O-Customer threatens to leave
  15. N-Get hung up on
  16. N-Ask customer is we've missed any ATV/UTV ETC.
  17. O-Clean your work area
  18. B-Corrected phone # or email in ECRM
  19. B-Listen to price complaint
  20. B-Ask for google review
  21. O-10 no’s
  22. I-Get referral
  23. N-Help customer with a claim situation
  24. G-Go the extra mile