(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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B-Google review
I-Customer threatens to leave
B-Ask for google review
G-Get google review
B-Compliment a customer
O-Customer threatens to leave
N-Help customer with a claim situation
B-Corrected phone # or email in ECRM
I-Send client handwritten note
G-Customer makes a "Jake Joke"
I-Ask for referral
O-Ask customer if they are working on retirement planning