10no’sAsk customeris we'vemissed anyATV/UTVETC.Listen topricecomplaintAsk forgooglereviewGetreferralHelpcustomerwith a claimsituationCorrectedphone #or email inECRMLeave 5voicemailsSet apptfor revieww HaleySend clienthandwrittennoteAsk customerif they areworking onretirementplanningCleanyour workareaAsk forreferralCustomermakes a"JakeJoke"Customerthreatensto leaveGooglereviewSet apptfor revieww HaleyAsk forreviewGetgooglereviewGethungup onGo theextramileComplimenta customerGetgooglereviewCustomerthreatensto leave10no’sAsk customeris we'vemissed anyATV/UTVETC.Listen topricecomplaintAsk forgooglereviewGetreferralHelpcustomerwith a claimsituationCorrectedphone #or email inECRMLeave 5voicemailsSet apptfor revieww HaleySend clienthandwrittennoteAsk customerif they areworking onretirementplanningCleanyour workareaAsk forreferralCustomermakes a"JakeJoke"Customerthreatensto leaveGooglereviewSet apptfor revieww HaleyAsk forreviewGetgooglereviewGethungup onGo theextramileComplimenta customerGetgooglereviewCustomerthreatensto leave

HRSF - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
B
4
B
5
I
6
N
7
B
8
G
9
N
10
I
11
O
12
O
13
I
14
G
15
I
16
B
17
I
18
G
19
G
20
N
21
G
22
B
23
O
24
O
  1. O-10 no’s
  2. N-Ask customer is we've missed any ATV/UTV ETC.
  3. B-Listen to price complaint
  4. B-Ask for google review
  5. I-Get referral
  6. N-Help customer with a claim situation
  7. B-Corrected phone # or email in ECRM
  8. G-Leave 5 voicemails
  9. N-Set appt for review w Haley
  10. I-Send client handwritten note
  11. O-Ask customer if they are working on retirement planning
  12. O-Clean your work area
  13. I-Ask for referral
  14. G-Customer makes a "Jake Joke"
  15. I-Customer threatens to leave
  16. B-Google review
  17. I-Set appt for review w Haley
  18. G-Ask for review
  19. G-Get google review
  20. N-Get hung up on
  21. G-Go the extra mile
  22. B-Compliment a customer
  23. O-Get google review
  24. O-Customer threatens to leave