Customermakes a"JakeJoke"GetgooglereviewGooglereviewLeave 5voicemailsGetreferralGethungup onComplimenta customerGetgooglereviewSend clienthandwrittennoteAsk customerif they areworking onretirementplanningGo theextramileListen topricecomplaintAsk customeris we'vemissed anyATV/UTVETC.Customerthreatensto leaveAsk forgooglereviewHelpcustomerwith a claimsituationSet apptfor revieww HaleyCorrectedphone #or email inECRMCleanyour workareaCustomerthreatensto leave10no’sSet apptfor revieww HaleyAsk forreferralAsk forreviewCustomermakes a"JakeJoke"GetgooglereviewGooglereviewLeave 5voicemailsGetreferralGethungup onComplimenta customerGetgooglereviewSend clienthandwrittennoteAsk customerif they areworking onretirementplanningGo theextramileListen topricecomplaintAsk customeris we'vemissed anyATV/UTVETC.Customerthreatensto leaveAsk forgooglereviewHelpcustomerwith a claimsituationSet apptfor revieww HaleyCorrectedphone #or email inECRMCleanyour workareaCustomerthreatensto leave10no’sSet apptfor revieww HaleyAsk forreferralAsk forreview

HRSF - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
B
4
G
5
I
6
N
7
B
8
O
9
I
10
O
11
G
12
B
13
N
14
I
15
B
16
N
17
I
18
B
19
O
20
O
21
O
22
N
23
I
24
G
  1. G-Customer makes a "Jake Joke"
  2. G-Get google review
  3. B-Google review
  4. G-Leave 5 voicemails
  5. I-Get referral
  6. N-Get hung up on
  7. B-Compliment a customer
  8. O-Get google review
  9. I-Send client handwritten note
  10. O-Ask customer if they are working on retirement planning
  11. G-Go the extra mile
  12. B-Listen to price complaint
  13. N-Ask customer is we've missed any ATV/UTV ETC.
  14. I-Customer threatens to leave
  15. B-Ask for google review
  16. N-Help customer with a claim situation
  17. I-Set appt for review w Haley
  18. B-Corrected phone # or email in ECRM
  19. O-Clean your work area
  20. O-Customer threatens to leave
  21. O-10 no’s
  22. N-Set appt for review w Haley
  23. I-Ask for referral
  24. G-Ask for review