Customermakes a"JakeJoke"10no’sAsk customerif they areworking onretirementplanningGetreferralAsk customeris we'vemissed anyATV/UTVETC.Customerthreatensto leaveCorrectedphone #or email inECRMSet apptfor revieww HaleySend clienthandwrittennoteAsk forreferralCustomerthreatensto leaveHelpcustomerwith a claimsituationSet apptfor revieww HaleyCleanyour workareaAsk forgooglereviewGo theextramileComplimenta customerListen topricecomplaintLeave 5voicemailsGethungup onGetgooglereviewGetgooglereviewAsk forreviewGooglereviewCustomermakes a"JakeJoke"10no’sAsk customerif they areworking onretirementplanningGetreferralAsk customeris we'vemissed anyATV/UTVETC.Customerthreatensto leaveCorrectedphone #or email inECRMSet apptfor revieww HaleySend clienthandwrittennoteAsk forreferralCustomerthreatensto leaveHelpcustomerwith a claimsituationSet apptfor revieww HaleyCleanyour workareaAsk forgooglereviewGo theextramileComplimenta customerListen topricecomplaintLeave 5voicemailsGethungup onGetgooglereviewGetgooglereviewAsk forreviewGooglereview

HRSF - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
O
4
I
5
N
6
O
7
B
8
I
9
I
10
I
11
I
12
N
13
N
14
O
15
B
16
G
17
B
18
B
19
G
20
N
21
O
22
G
23
G
24
B
  1. G-Customer makes a "Jake Joke"
  2. O-10 no’s
  3. O-Ask customer if they are working on retirement planning
  4. I-Get referral
  5. N-Ask customer is we've missed any ATV/UTV ETC.
  6. O-Customer threatens to leave
  7. B-Corrected phone # or email in ECRM
  8. I-Set appt for review w Haley
  9. I-Send client handwritten note
  10. I-Ask for referral
  11. I-Customer threatens to leave
  12. N-Help customer with a claim situation
  13. N-Set appt for review w Haley
  14. O-Clean your work area
  15. B-Ask for google review
  16. G-Go the extra mile
  17. B-Compliment a customer
  18. B-Listen to price complaint
  19. G-Leave 5 voicemails
  20. N-Get hung up on
  21. O-Get google review
  22. G-Get google review
  23. G-Ask for review
  24. B-Google review