Listen topricecomplaintCustomermakes a"JakeJoke"Ask customeris we'vemissed anyATV/UTVETC.Set apptfor revieww HaleyAsk forreferralCleanyour workareaCustomerthreatensto leaveAsk forreviewHelpcustomerwith a claimsituationAsk forgooglereviewComplimenta customerGetgooglereviewCustomerthreatensto leaveGooglereviewSet apptfor revieww Haley10no’sGetreferralCorrectedphone #or email inECRMGetgooglereviewSend clienthandwrittennoteAsk customerif they areworking onretirementplanningGethungup onGo theextramileLeave 5voicemailsListen topricecomplaintCustomermakes a"JakeJoke"Ask customeris we'vemissed anyATV/UTVETC.Set apptfor revieww HaleyAsk forreferralCleanyour workareaCustomerthreatensto leaveAsk forreviewHelpcustomerwith a claimsituationAsk forgooglereviewComplimenta customerGetgooglereviewCustomerthreatensto leaveGooglereviewSet apptfor revieww Haley10no’sGetreferralCorrectedphone #or email inECRMGetgooglereviewSend clienthandwrittennoteAsk customerif they areworking onretirementplanningGethungup onGo theextramileLeave 5voicemails

HRSF - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
N
4
I
5
I
6
O
7
I
8
G
9
N
10
B
11
B
12
G
13
O
14
B
15
N
16
O
17
I
18
B
19
O
20
I
21
O
22
N
23
G
24
G
  1. B-Listen to price complaint
  2. G-Customer makes a "Jake Joke"
  3. N-Ask customer is we've missed any ATV/UTV ETC.
  4. I-Set appt for review w Haley
  5. I-Ask for referral
  6. O-Clean your work area
  7. I-Customer threatens to leave
  8. G-Ask for review
  9. N-Help customer with a claim situation
  10. B-Ask for google review
  11. B-Compliment a customer
  12. G-Get google review
  13. O-Customer threatens to leave
  14. B-Google review
  15. N-Set appt for review w Haley
  16. O-10 no’s
  17. I-Get referral
  18. B-Corrected phone # or email in ECRM
  19. O-Get google review
  20. I-Send client handwritten note
  21. O-Ask customer if they are working on retirement planning
  22. N-Get hung up on
  23. G-Go the extra mile
  24. G-Leave 5 voicemails