10no’sHelpcustomerwith a claimsituationCleanyour workareaGetgooglereviewAsk forreferralAsk customerif they areworking onretirementplanningCustomerthreatensto leaveListen topricecomplaintCustomerthreatensto leaveLeave 5voicemailsGethungup onComplimenta customerAsk customeris we'vemissed anyATV/UTVETC.Correctedphone #or email inECRMSet apptfor revieww HaleyGooglereviewGetgooglereviewCustomermakes a"JakeJoke"Go theextramileAsk forreviewSend clienthandwrittennoteSet apptfor revieww HaleyAsk forgooglereviewGetreferral10no’sHelpcustomerwith a claimsituationCleanyour workareaGetgooglereviewAsk forreferralAsk customerif they areworking onretirementplanningCustomerthreatensto leaveListen topricecomplaintCustomerthreatensto leaveLeave 5voicemailsGethungup onComplimenta customerAsk customeris we'vemissed anyATV/UTVETC.Correctedphone #or email inECRMSet apptfor revieww HaleyGooglereviewGetgooglereviewCustomermakes a"JakeJoke"Go theextramileAsk forreviewSend clienthandwrittennoteSet apptfor revieww HaleyAsk forgooglereviewGetreferral

HRSF - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
O
4
O
5
I
6
O
7
O
8
B
9
I
10
G
11
N
12
B
13
N
14
B
15
N
16
B
17
G
18
G
19
G
20
G
21
I
22
I
23
B
24
I
  1. O-10 no’s
  2. N-Help customer with a claim situation
  3. O-Clean your work area
  4. O-Get google review
  5. I-Ask for referral
  6. O-Ask customer if they are working on retirement planning
  7. O-Customer threatens to leave
  8. B-Listen to price complaint
  9. I-Customer threatens to leave
  10. G-Leave 5 voicemails
  11. N-Get hung up on
  12. B-Compliment a customer
  13. N-Ask customer is we've missed any ATV/UTV ETC.
  14. B-Corrected phone # or email in ECRM
  15. N-Set appt for review w Haley
  16. B-Google review
  17. G-Get google review
  18. G-Customer makes a "Jake Joke"
  19. G-Go the extra mile
  20. G-Ask for review
  21. I-Send client handwritten note
  22. I-Set appt for review w Haley
  23. B-Ask for google review
  24. I-Get referral