Correctedphone #or email inECRMComplimenta customerCustomerthreatensto leaveAsk customeris we'vemissed anyATV/UTVETC.Cleanyour workareaAsk forreviewSet apptfor revieww HaleyAsk forreferralAsk customerif they areworking onretirementplanningCustomerthreatensto leaveGo theextramileGetgooglereviewAsk forgooglereviewGetreferralHelpcustomerwith a claimsituationGetgooglereviewGooglereview10no’sListen topricecomplaintGethungup onCustomermakes a"JakeJoke"Send clienthandwrittennoteSet apptfor revieww HaleyLeave 5voicemailsCorrectedphone #or email inECRMComplimenta customerCustomerthreatensto leaveAsk customeris we'vemissed anyATV/UTVETC.Cleanyour workareaAsk forreviewSet apptfor revieww HaleyAsk forreferralAsk customerif they areworking onretirementplanningCustomerthreatensto leaveGo theextramileGetgooglereviewAsk forgooglereviewGetreferralHelpcustomerwith a claimsituationGetgooglereviewGooglereview10no’sListen topricecomplaintGethungup onCustomermakes a"JakeJoke"Send clienthandwrittennoteSet apptfor revieww HaleyLeave 5voicemails

HRSF - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
O
4
N
5
O
6
G
7
N
8
I
9
O
10
I
11
G
12
G
13
B
14
I
15
N
16
O
17
B
18
O
19
B
20
N
21
G
22
I
23
I
24
G
  1. B-Corrected phone # or email in ECRM
  2. B-Compliment a customer
  3. O-Customer threatens to leave
  4. N-Ask customer is we've missed any ATV/UTV ETC.
  5. O-Clean your work area
  6. G-Ask for review
  7. N-Set appt for review w Haley
  8. I-Ask for referral
  9. O-Ask customer if they are working on retirement planning
  10. I-Customer threatens to leave
  11. G-Go the extra mile
  12. G-Get google review
  13. B-Ask for google review
  14. I-Get referral
  15. N-Help customer with a claim situation
  16. O-Get google review
  17. B-Google review
  18. O-10 no’s
  19. B-Listen to price complaint
  20. N-Get hung up on
  21. G-Customer makes a "Jake Joke"
  22. I-Send client handwritten note
  23. I-Set appt for review w Haley
  24. G-Leave 5 voicemails