What Ican dofor you isI would beupset if______ washappening tome tooI understandhow concerningit can be havingyour carddeclinedI can reassureyou that youraccount is ingreatstanding!I'm sorryto hearyou lostyour cardI know it can beworrisome seeinga purchase youdo not recognize,I’m happy to lookI understandyour frustrationwith yourpayment notshowing onyour accountI hear whatyou aresaying about(insertinquiry)That'sexciting thatyou'll betraveling!We want to makesure you can seeyour accountonline; I’ll behappy to look tosee what’s goingonI'd love tohelp youredeem yourrewardsThank youfor takingadvantage ofour 5% cashback bonusWe can absolutelygo over your cashoptions today, howmuch are youlooking to takeout?I hope youhave anamazingday!Thank youfor making apayment onyouraccount!I know it can besurprisingseeing interestafter you paidoff your accountI know it’simportant tohave a creditline that worksbest for youYou've beenan amazingcustomerwith us since(insert year)Thank you forwanting to addan authorizeduser to yourDiscoveraccountI'm sorry tohear youhad issueswith the IVRNice to meetyou___, I cancertainlyinvestigate______ for youThank you forwanting to takeadvantage ofour balancetransfer offersI can helpyou makea quickpaymentWelcome tothe Discoverfamily!  What Ican dofor you isI would beupset if______ washappening tome tooI understandhow concerningit can be havingyour carddeclinedI can reassureyou that youraccount is ingreatstanding!I'm sorryto hearyou lostyour cardI know it can beworrisome seeinga purchase youdo not recognize,I’m happy to lookI understandyour frustrationwith yourpayment notshowing onyour accountI hear whatyou aresaying about(insertinquiry)That'sexciting thatyou'll betraveling!We want to makesure you can seeyour accountonline; I’ll behappy to look tosee what’s goingonI'd love tohelp youredeem yourrewardsThank youfor takingadvantage ofour 5% cashback bonusWe can absolutelygo over your cashoptions today, howmuch are youlooking to takeout?I hope youhave anamazingday!Thank youfor making apayment onyouraccount!I know it can besurprisingseeing interestafter you paidoff your accountI know it’simportant tohave a creditline that worksbest for youYou've beenan amazingcustomerwith us since(insert year)Thank you forwanting to addan authorizeduser to yourDiscoveraccountI'm sorry tohear youhad issueswith the IVRNice to meetyou___, I cancertainlyinvestigate______ for youThank you forwanting to takeadvantage ofour balancetransfer offersI can helpyou makea quickpaymentWelcome tothe Discoverfamily!  

Acknowledgement Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What I can do for you is
  2. I would be upset if ______ was happening to me too
  3. I understand how concerning it can be having your card declined
  4. I can reassure you that your account is in great standing!
  5. I'm sorry to hear you lost your card
  6. I know it can be worrisome seeing a purchase you do not recognize, I’m happy to look
  7. I understand your frustration with your payment not showing on your account
  8. I hear what you are saying about (insert inquiry)
  9. That's exciting that you'll be traveling!
  10. We want to make sure you can see your account online; I’ll be happy to look to see what’s going on
  11. I'd love to help you redeem your rewards
  12. Thank you for taking advantage of our 5% cash back bonus
  13. We can absolutely go over your cash options today, how much are you looking to take out?
  14. I hope you have an amazing day!
  15. Thank you for making a payment on your account!
  16. I know it can be surprising seeing interest after you paid off your account
  17. I know it’s important to have a credit line that works best for you
  18. You've been an amazing customer with us since (insert year)
  19. Thank you for wanting to add an authorized user to your Discover account
  20. I'm sorry to hear you had issues with the IVR
  21. Nice to meet you___, I can certainly investigate ______ for you
  22. Thank you for wanting to take advantage of our balance transfer offers
  23. I can help you make a quick payment
  24. Welcome to the Discover family!