That'sexciting thatyou'll betraveling!I'm sorryto hearyou lostyour cardThank youfor making apayment onyouraccount!I'd love tohelp youredeem yourrewardsI'm sorry tohear youhad issueswith the IVRWelcome tothe Discoverfamily!  Thank youfor takingadvantage ofour 5% cashback bonusI would beupset if______ washappening tome tooI hope youhave anamazingday!What Ican dofor you isNice to meetyou___, I cancertainlyinvestigate______ for youWe can absolutelygo over your cashoptions today, howmuch are youlooking to takeout?I can helpyou makea quickpaymentI know it’simportant tohave a creditline that worksbest for youThank you forwanting to takeadvantage ofour balancetransfer offersI understandhow concerningit can be havingyour carddeclinedWe want to makesure you can seeyour accountonline; I’ll behappy to look tosee what’s goingonI understandyour frustrationwith yourpayment notshowing onyour accountI know it can besurprisingseeing interestafter you paidoff your accountThank you forwanting to addan authorizeduser to yourDiscoveraccountYou've beenan amazingcustomerwith us since(insert year)I can reassureyou that youraccount is ingreatstanding!I know it can beworrisome seeinga purchase youdo not recognize,I’m happy to lookI hear whatyou aresaying about(insertinquiry)That'sexciting thatyou'll betraveling!I'm sorryto hearyou lostyour cardThank youfor making apayment onyouraccount!I'd love tohelp youredeem yourrewardsI'm sorry tohear youhad issueswith the IVRWelcome tothe Discoverfamily!  Thank youfor takingadvantage ofour 5% cashback bonusI would beupset if______ washappening tome tooI hope youhave anamazingday!What Ican dofor you isNice to meetyou___, I cancertainlyinvestigate______ for youWe can absolutelygo over your cashoptions today, howmuch are youlooking to takeout?I can helpyou makea quickpaymentI know it’simportant tohave a creditline that worksbest for youThank you forwanting to takeadvantage ofour balancetransfer offersI understandhow concerningit can be havingyour carddeclinedWe want to makesure you can seeyour accountonline; I’ll behappy to look tosee what’s goingonI understandyour frustrationwith yourpayment notshowing onyour accountI know it can besurprisingseeing interestafter you paidoff your accountThank you forwanting to addan authorizeduser to yourDiscoveraccountYou've beenan amazingcustomerwith us since(insert year)I can reassureyou that youraccount is ingreatstanding!I know it can beworrisome seeinga purchase youdo not recognize,I’m happy to lookI hear whatyou aresaying about(insertinquiry)

Acknowledgement Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. That's exciting that you'll be traveling!
  2. I'm sorry to hear you lost your card
  3. Thank you for making a payment on your account!
  4. I'd love to help you redeem your rewards
  5. I'm sorry to hear you had issues with the IVR
  6. Welcome to the Discover family!
  7. Thank you for taking advantage of our 5% cash back bonus
  8. I would be upset if ______ was happening to me too
  9. I hope you have an amazing day!
  10. What I can do for you is
  11. Nice to meet you___, I can certainly investigate ______ for you
  12. We can absolutely go over your cash options today, how much are you looking to take out?
  13. I can help you make a quick payment
  14. I know it’s important to have a credit line that works best for you
  15. Thank you for wanting to take advantage of our balance transfer offers
  16. I understand how concerning it can be having your card declined
  17. We want to make sure you can see your account online; I’ll be happy to look to see what’s going on
  18. I understand your frustration with your payment not showing on your account
  19. I know it can be surprising seeing interest after you paid off your account
  20. Thank you for wanting to add an authorized user to your Discover account
  21. You've been an amazing customer with us since (insert year)
  22. I can reassure you that your account is in great standing!
  23. I know it can be worrisome seeing a purchase you do not recognize, I’m happy to look
  24. I hear what you are saying about (insert inquiry)