You've beenan amazingcustomerwith us since(insert year)Thank youfor making apayment onyouraccount!I'm sorry tohear youhad issueswith the IVRThank youfor takingadvantage ofour 5% cashback bonusI understandyour frustrationwith yourpayment notshowing onyour accountI hope youhave anamazingday!I would beupset if______ washappening tome tooI understandhow concerningit can be havingyour carddeclinedI'm sorryto hearyou lostyour cardWe want to makesure you can seeyour accountonline; I’ll behappy to look tosee what’s goingonI know it can beworrisome seeinga purchase youdo not recognize,I’m happy to lookI can helpyou makea quickpaymentI know it’simportant tohave a creditline that worksbest for youI'd love tohelp youredeem yourrewardsThank you forwanting to takeadvantage ofour balancetransfer offersI can reassureyou that youraccount is ingreatstanding!Welcome tothe Discoverfamily!  Thank you forwanting to addan authorizeduser to yourDiscoveraccountNice to meetyou___, I cancertainlyinvestigate______ for youI know it can besurprisingseeing interestafter you paidoff your accountThat'sexciting thatyou'll betraveling!What Ican dofor you isI hear whatyou aresaying about(insertinquiry)We can absolutelygo over your cashoptions today, howmuch are youlooking to takeout?You've beenan amazingcustomerwith us since(insert year)Thank youfor making apayment onyouraccount!I'm sorry tohear youhad issueswith the IVRThank youfor takingadvantage ofour 5% cashback bonusI understandyour frustrationwith yourpayment notshowing onyour accountI hope youhave anamazingday!I would beupset if______ washappening tome tooI understandhow concerningit can be havingyour carddeclinedI'm sorryto hearyou lostyour cardWe want to makesure you can seeyour accountonline; I’ll behappy to look tosee what’s goingonI know it can beworrisome seeinga purchase youdo not recognize,I’m happy to lookI can helpyou makea quickpaymentI know it’simportant tohave a creditline that worksbest for youI'd love tohelp youredeem yourrewardsThank you forwanting to takeadvantage ofour balancetransfer offersI can reassureyou that youraccount is ingreatstanding!Welcome tothe Discoverfamily!  Thank you forwanting to addan authorizeduser to yourDiscoveraccountNice to meetyou___, I cancertainlyinvestigate______ for youI know it can besurprisingseeing interestafter you paidoff your accountThat'sexciting thatyou'll betraveling!What Ican dofor you isI hear whatyou aresaying about(insertinquiry)We can absolutelygo over your cashoptions today, howmuch are youlooking to takeout?

Acknowledgement Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You've been an amazing customer with us since (insert year)
  2. Thank you for making a payment on your account!
  3. I'm sorry to hear you had issues with the IVR
  4. Thank you for taking advantage of our 5% cash back bonus
  5. I understand your frustration with your payment not showing on your account
  6. I hope you have an amazing day!
  7. I would be upset if ______ was happening to me too
  8. I understand how concerning it can be having your card declined
  9. I'm sorry to hear you lost your card
  10. We want to make sure you can see your account online; I’ll be happy to look to see what’s going on
  11. I know it can be worrisome seeing a purchase you do not recognize, I’m happy to look
  12. I can help you make a quick payment
  13. I know it’s important to have a credit line that works best for you
  14. I'd love to help you redeem your rewards
  15. Thank you for wanting to take advantage of our balance transfer offers
  16. I can reassure you that your account is in great standing!
  17. Welcome to the Discover family!
  18. Thank you for wanting to add an authorized user to your Discover account
  19. Nice to meet you___, I can certainly investigate ______ for you
  20. I know it can be surprising seeing interest after you paid off your account
  21. That's exciting that you'll be traveling!
  22. What I can do for you is
  23. I hear what you are saying about (insert inquiry)
  24. We can absolutely go over your cash options today, how much are you looking to take out?