You've beenan amazingcustomerwith us since(insert year)I can helpyou makea quickpaymentI know it can beworrisome seeinga purchase youdo not recognize,I’m happy to lookWelcome tothe Discoverfamily!  Thank youfor making apayment onyouraccount!We want to makesure you can seeyour accountonline; I’ll behappy to look tosee what’s goingonNice to meetyou___, I cancertainlyinvestigate______ for youI hope youhave anamazingday!I'm sorry tohear youhad issueswith the IVRThank youfor takingadvantage ofour 5% cashback bonusI can reassureyou that youraccount is ingreatstanding!I'm sorryto hearyou lostyour cardI hear whatyou aresaying about(insertinquiry)I know it can besurprisingseeing interestafter you paidoff your accountThat'sexciting thatyou'll betraveling!I know it’simportant tohave a creditline that worksbest for youI would beupset if______ washappening tome tooWhat Ican dofor you isI understandyour frustrationwith yourpayment notshowing onyour accountWe can absolutelygo over your cashoptions today, howmuch are youlooking to takeout?Thank you forwanting to addan authorizeduser to yourDiscoveraccountI understandhow concerningit can be havingyour carddeclinedThank you forwanting to takeadvantage ofour balancetransfer offersI'd love tohelp youredeem yourrewardsYou've beenan amazingcustomerwith us since(insert year)I can helpyou makea quickpaymentI know it can beworrisome seeinga purchase youdo not recognize,I’m happy to lookWelcome tothe Discoverfamily!  Thank youfor making apayment onyouraccount!We want to makesure you can seeyour accountonline; I’ll behappy to look tosee what’s goingonNice to meetyou___, I cancertainlyinvestigate______ for youI hope youhave anamazingday!I'm sorry tohear youhad issueswith the IVRThank youfor takingadvantage ofour 5% cashback bonusI can reassureyou that youraccount is ingreatstanding!I'm sorryto hearyou lostyour cardI hear whatyou aresaying about(insertinquiry)I know it can besurprisingseeing interestafter you paidoff your accountThat'sexciting thatyou'll betraveling!I know it’simportant tohave a creditline that worksbest for youI would beupset if______ washappening tome tooWhat Ican dofor you isI understandyour frustrationwith yourpayment notshowing onyour accountWe can absolutelygo over your cashoptions today, howmuch are youlooking to takeout?Thank you forwanting to addan authorizeduser to yourDiscoveraccountI understandhow concerningit can be havingyour carddeclinedThank you forwanting to takeadvantage ofour balancetransfer offersI'd love tohelp youredeem yourrewards

Acknowledgement Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You've been an amazing customer with us since (insert year)
  2. I can help you make a quick payment
  3. I know it can be worrisome seeing a purchase you do not recognize, I’m happy to look
  4. Welcome to the Discover family!
  5. Thank you for making a payment on your account!
  6. We want to make sure you can see your account online; I’ll be happy to look to see what’s going on
  7. Nice to meet you___, I can certainly investigate ______ for you
  8. I hope you have an amazing day!
  9. I'm sorry to hear you had issues with the IVR
  10. Thank you for taking advantage of our 5% cash back bonus
  11. I can reassure you that your account is in great standing!
  12. I'm sorry to hear you lost your card
  13. I hear what you are saying about (insert inquiry)
  14. I know it can be surprising seeing interest after you paid off your account
  15. That's exciting that you'll be traveling!
  16. I know it’s important to have a credit line that works best for you
  17. I would be upset if ______ was happening to me too
  18. What I can do for you is
  19. I understand your frustration with your payment not showing on your account
  20. We can absolutely go over your cash options today, how much are you looking to take out?
  21. Thank you for wanting to add an authorized user to your Discover account
  22. I understand how concerning it can be having your card declined
  23. Thank you for wanting to take advantage of our balance transfer offers
  24. I'd love to help you redeem your rewards