I understandhow concerningit can be havingyour carddeclinedI can reassureyou that youraccount is ingreatstanding!I'm sorryto hearyou lostyour cardI would beupset if______ washappening tome tooI understandyour frustrationwith yourpayment notshowing onyour accountWelcome tothe Discoverfamily!  I hear whatyou aresaying about(insertinquiry)That'sexciting thatyou'll betraveling!I'd love tohelp youredeem yourrewardsI know it can beworrisome seeinga purchase youdo not recognize,I’m happy to lookThank you forwanting to addan authorizeduser to yourDiscoveraccountWe can absolutelygo over your cashoptions today, howmuch are youlooking to takeout?What Ican dofor you isWe want to makesure you can seeyour accountonline; I’ll behappy to look tosee what’s goingonI hope youhave anamazingday!I know it’simportant tohave a creditline that worksbest for youI can helpyou makea quickpaymentThank youfor takingadvantage ofour 5% cashback bonusThank you forwanting to takeadvantage ofour balancetransfer offersThank youfor making apayment onyouraccount!I'm sorry tohear youhad issueswith the IVRNice to meetyou___, I cancertainlyinvestigate______ for youI know it can besurprisingseeing interestafter you paidoff your accountYou've beenan amazingcustomerwith us since(insert year)I understandhow concerningit can be havingyour carddeclinedI can reassureyou that youraccount is ingreatstanding!I'm sorryto hearyou lostyour cardI would beupset if______ washappening tome tooI understandyour frustrationwith yourpayment notshowing onyour accountWelcome tothe Discoverfamily!  I hear whatyou aresaying about(insertinquiry)That'sexciting thatyou'll betraveling!I'd love tohelp youredeem yourrewardsI know it can beworrisome seeinga purchase youdo not recognize,I’m happy to lookThank you forwanting to addan authorizeduser to yourDiscoveraccountWe can absolutelygo over your cashoptions today, howmuch are youlooking to takeout?What Ican dofor you isWe want to makesure you can seeyour accountonline; I’ll behappy to look tosee what’s goingonI hope youhave anamazingday!I know it’simportant tohave a creditline that worksbest for youI can helpyou makea quickpaymentThank youfor takingadvantage ofour 5% cashback bonusThank you forwanting to takeadvantage ofour balancetransfer offersThank youfor making apayment onyouraccount!I'm sorry tohear youhad issueswith the IVRNice to meetyou___, I cancertainlyinvestigate______ for youI know it can besurprisingseeing interestafter you paidoff your accountYou've beenan amazingcustomerwith us since(insert year)

Acknowledgement Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I understand how concerning it can be having your card declined
  2. I can reassure you that your account is in great standing!
  3. I'm sorry to hear you lost your card
  4. I would be upset if ______ was happening to me too
  5. I understand your frustration with your payment not showing on your account
  6. Welcome to the Discover family!
  7. I hear what you are saying about (insert inquiry)
  8. That's exciting that you'll be traveling!
  9. I'd love to help you redeem your rewards
  10. I know it can be worrisome seeing a purchase you do not recognize, I’m happy to look
  11. Thank you for wanting to add an authorized user to your Discover account
  12. We can absolutely go over your cash options today, how much are you looking to take out?
  13. What I can do for you is
  14. We want to make sure you can see your account online; I’ll be happy to look to see what’s going on
  15. I hope you have an amazing day!
  16. I know it’s important to have a credit line that works best for you
  17. I can help you make a quick payment
  18. Thank you for taking advantage of our 5% cash back bonus
  19. Thank you for wanting to take advantage of our balance transfer offers
  20. Thank you for making a payment on your account!
  21. I'm sorry to hear you had issues with the IVR
  22. Nice to meet you___, I can certainly investigate ______ for you
  23. I know it can be surprising seeing interest after you paid off your account
  24. You've been an amazing customer with us since (insert year)