I'm sorry tohear youhad issueswith the IVRYou've beenan amazingcustomerwith us since(insert year)I understandhow concerningit can be havingyour carddeclinedWe want to makesure you can seeyour accountonline; I’ll behappy to look tosee what’s goingonI would beupset if______ washappening tome tooI understandyour frustrationwith yourpayment notshowing onyour accountI hear whatyou aresaying about(insertinquiry)I'd love tohelp youredeem yourrewardsThat'sexciting thatyou'll betraveling!Thank you forwanting to addan authorizeduser to yourDiscoveraccountI know it can besurprisingseeing interestafter you paidoff your accountNice to meetyou___, I cancertainlyinvestigate______ for youThank youfor making apayment onyouraccount!I'm sorryto hearyou lostyour cardI hope youhave anamazingday!We can absolutelygo over your cashoptions today, howmuch are youlooking to takeout?Thank youfor takingadvantage ofour 5% cashback bonusWelcome tothe Discoverfamily!  I can reassureyou that youraccount is ingreatstanding!What Ican dofor you isI can helpyou makea quickpaymentThank you forwanting to takeadvantage ofour balancetransfer offersI know it’simportant tohave a creditline that worksbest for youI know it can beworrisome seeinga purchase youdo not recognize,I’m happy to lookI'm sorry tohear youhad issueswith the IVRYou've beenan amazingcustomerwith us since(insert year)I understandhow concerningit can be havingyour carddeclinedWe want to makesure you can seeyour accountonline; I’ll behappy to look tosee what’s goingonI would beupset if______ washappening tome tooI understandyour frustrationwith yourpayment notshowing onyour accountI hear whatyou aresaying about(insertinquiry)I'd love tohelp youredeem yourrewardsThat'sexciting thatyou'll betraveling!Thank you forwanting to addan authorizeduser to yourDiscoveraccountI know it can besurprisingseeing interestafter you paidoff your accountNice to meetyou___, I cancertainlyinvestigate______ for youThank youfor making apayment onyouraccount!I'm sorryto hearyou lostyour cardI hope youhave anamazingday!We can absolutelygo over your cashoptions today, howmuch are youlooking to takeout?Thank youfor takingadvantage ofour 5% cashback bonusWelcome tothe Discoverfamily!  I can reassureyou that youraccount is ingreatstanding!What Ican dofor you isI can helpyou makea quickpaymentThank you forwanting to takeadvantage ofour balancetransfer offersI know it’simportant tohave a creditline that worksbest for youI know it can beworrisome seeinga purchase youdo not recognize,I’m happy to look

Acknowledgement Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I'm sorry to hear you had issues with the IVR
  2. You've been an amazing customer with us since (insert year)
  3. I understand how concerning it can be having your card declined
  4. We want to make sure you can see your account online; I’ll be happy to look to see what’s going on
  5. I would be upset if ______ was happening to me too
  6. I understand your frustration with your payment not showing on your account
  7. I hear what you are saying about (insert inquiry)
  8. I'd love to help you redeem your rewards
  9. That's exciting that you'll be traveling!
  10. Thank you for wanting to add an authorized user to your Discover account
  11. I know it can be surprising seeing interest after you paid off your account
  12. Nice to meet you___, I can certainly investigate ______ for you
  13. Thank you for making a payment on your account!
  14. I'm sorry to hear you lost your card
  15. I hope you have an amazing day!
  16. We can absolutely go over your cash options today, how much are you looking to take out?
  17. Thank you for taking advantage of our 5% cash back bonus
  18. Welcome to the Discover family!
  19. I can reassure you that your account is in great standing!
  20. What I can do for you is
  21. I can help you make a quick payment
  22. Thank you for wanting to take advantage of our balance transfer offers
  23. I know it’s important to have a credit line that works best for you
  24. I know it can be worrisome seeing a purchase you do not recognize, I’m happy to look