(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Sent information to caller via Careforth
Offered to create an EAP auth for caller
Caller is a parent
Caller said "wow"
Caller states their phone has a bad connection
You have to transfer your call
Caller is from Texas
Caller says, "can you spell that for me?"
Caller remembers you
You made the caller laugh
You were called the wrong name
Caller says "thank you" more than once
You hear a dog bark in the background
Caller ends call stating they will call back
Caller doesn't have member information for HIPAA Verification
You completed a Screening Tool
You hear a TV in the background
You placed an outbound call and received Voicemail
You completed a success story via the USF form
Caller secured an appt with a provider
Received transfer from Cigna Medical
Caller has over 4 members they want to discuss
You sent a Cigna Standout to a colleague
You reached 3 customers for scheduled follow up today
