(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Offered to create an EAP auth for caller
Caller has over 4 members they want to discuss
Caller remembers you
Caller secured an appt with a provider
Caller is a parent
You completed a Screening Tool
Caller ends call stating they will call back
Received transfer from Cigna Medical
Caller is from Texas
You sent a Cigna Standout to a colleague
Caller states their phone has a bad connection
Caller says, "can you spell that for me?"
You hear a TV in the background
Caller doesn't have member information for HIPAA Verification
Caller says "thank you" more than once
You completed a success story via the USF form
Sent information to caller via Careforth
Caller said "wow"
You have to transfer your call
You hear a dog bark in the background
You were called the wrong name
You placed an outbound call and received Voicemail
You reached 3 customers for scheduled follow up today
