AfricanOwlA nocturnalbird thathunts in thedarkFlamingoA group ofthis pink birdis known asaflamboyanceHomerThe belovedmascot ofHome DepotHyenaThis socialanimal lives inpacks and areknown for theirdistinct laughingsoundsResolutionOur goal isto providethe best____ to eachcustomerHD.comThe placewhere ourcustomers andpurchase ourproducts onlineHowDoers GetMoreDoneHomeDepot'ssloganLionBig catknown for it'sdistinctiveroarVOCThese surveysgive us insightinto howcustomers feelASATThis VOC sayshow satisfied acustomer waswith theiragentCrocodileA reptileknown for it'spowerful biteand lives nearthe waterPrideAgroupof lionsElephantLargestlandanimalOstrichLargeflightless birdcan run 45miles per hour(72km/h)CoreValuesThese arethe valueswe live byHomeDepotThe #1homeimprovementretailer in theworld!ProbingAsk ____questions tofully understandthe customer'sissueDeescalateThis tactichelps to calmdown an irateor angrycustomerEffortlessIn eachinteraction, wewant to providean _____experience forour customersHippoThis giantanimal livesnear thewater and isvery territorialCheetahFastestlandanimal inthe worldUse YourResourcesWhat do youuse to learnprocesses orfind solutionsfor yourcustomersRespectfor allpeopleThis valueshows howwe shouldtreat eachotherZebraAnimalknown for it'sdistinct blackand whitestripesDoingthe RightThingThis corevalue isimportant todo in allsituationsLTSAThis VOC tellsus ifcustomers arewilling to shopwith us againKBIf you knowknow whatprocess tofollow, youcan check...CESFor OCC, thistells us howmuch effort thecustomer feelsin theirinteractionsActiveListeningFully focusingon what thecustomer issaying andrespondingaccordingly is..AfricanOwlA nocturnalbird thathunts in thedarkFlamingoA group ofthis pink birdis known asaflamboyanceHomerThe belovedmascot ofHome DepotHyenaThis socialanimal lives inpacks and areknown for theirdistinct laughingsoundsResolutionOur goal isto providethe best____ to eachcustomerHD.comThe placewhere ourcustomers andpurchase ourproducts onlineHowDoers GetMoreDoneHomeDepot'ssloganLionBig catknown for it'sdistinctiveroarVOCThese surveysgive us insightinto howcustomers feelASATThis VOC sayshow satisfied acustomer waswith theiragentCrocodileA reptileknown for it'spowerful biteand lives nearthe waterPrideAgroupof lionsElephantLargestlandanimalOstrichLargeflightless birdcan run 45miles per hour(72km/h)CoreValuesThese arethe valueswe live byHomeDepotThe #1homeimprovementretailer in theworld!ProbingAsk ____questions tofully understandthe customer'sissueDeescalateThis tactichelps to calmdown an irateor angrycustomerEffortlessIn eachinteraction, wewant to providean _____experience forour customersHippoThis giantanimal livesnear thewater and isvery territorialCheetahFastestlandanimal inthe worldUse YourResourcesWhat do youuse to learnprocesses orfind solutionsfor yourcustomersRespectfor allpeopleThis valueshows howwe shouldtreat eachotherZebraAnimalknown for it'sdistinct blackand whitestripesDoingthe RightThingThis corevalue isimportant todo in allsituationsLTSAThis VOC tellsus ifcustomers arewilling to shopwith us againKBIf you knowknow whatprocess tofollow, youcan check...CESFor OCC, thistells us howmuch effort thecustomer feelsin theirinteractionsActiveListeningFully focusingon what thecustomer issaying andrespondingaccordingly is..

BPO Customer Service Week 2024 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A nocturnal bird that hunts in the dark
    African Owl
  2. A group of this pink bird is known as a flamboyance
    Flamingo
  3. The beloved mascot of Home Depot
    Homer
  4. This social animal lives in packs and are known for their distinct laughing sounds
    Hyena
  5. Our goal is to provide the best ____ to each customer
    Resolution
  6. The place where our customers and purchase our products online
    HD.com
  7. Home Depot's slogan
    How Doers Get More Done
  8. Big cat known for it's distinctive roar
    Lion
  9. These surveys give us insight into how customers feel
    VOC
  10. This VOC says how satisfied a customer was with their agent
    ASAT
  11. A reptile known for it's powerful bite and lives near the water
    Crocodile
  12. A group of lions
    Pride
  13. Largest land animal
    Elephant
  14. Large flightless bird can run 45 miles per hour (72km/h)
    Ostrich
  15. These are the values we live by
    Core Values
  16. The #1 home improvement retailer in the world!
    Home Depot
  17. Ask ____ questions to fully understand the customer's issue
    Probing
  18. This tactic helps to calm down an irate or angry customer
    Deescalate
  19. In each interaction, we want to provide an _____ experience for our customers
    Effortless
  20. This giant animal lives near the water and is very territorial
    Hippo
  21. Fastest land animal in the world
    Cheetah
  22. What do you use to learn processes or find solutions for your customers
    Use Your Resources
  23. This value shows how we should treat each other
    Respect for all people
  24. Animal known for it's distinct black and white stripes
    Zebra
  25. This core value is important to do in all situations
    Doing the Right Thing
  26. This VOC tells us if customers are willing to shop with us again
    LTSA
  27. If you know know what process to follow, you can check...
    KB
  28. For OCC, this tells us how much effort the customer feels in their interactions
    CES
  29. Fully focusing on what the customer is saying and responding accordingly is..
    Active Listening