LionBig catknown for it'sdistinctiveroarRespectfor allpeopleThis valueshows howwe shouldtreat eachotherFlamingoA group ofthis pink birdis known asaflamboyanceCrocodileA reptileknown for it'spowerful biteand lives nearthe waterOstrichLargeflightless birdcan run 45miles per hour(72km/h)ActiveListeningFully focusingon what thecustomer issaying andrespondingaccordingly is..ProbingAsk ____questions tofully understandthe customer'sissueCheetahFastestlandanimal inthe worldElephantLargestlandanimalKBIf you knowknow whatprocess tofollow, youcan check...AfricanOwlA nocturnalbird thathunts in thedarkHomeDepotThe #1homeimprovementretailer in theworld!ASATThis VOC sayshow satisfied acustomer waswith theiragentHippoThis giantanimal livesnear thewater and isvery territorialHyenaThis socialanimal lives inpacks and areknown for theirdistinct laughingsoundsHomerThe belovedmascot ofHome DepotPrideAgroupof lionsHowDoers GetMoreDoneHomeDepot'ssloganCoreValuesThese arethe valueswe live byEffortlessIn eachinteraction, wewant to providean _____experience forour customersDoingthe RightThingThis corevalue isimportant todo in allsituationsVOCThese surveysgive us insightinto howcustomers feelResolutionOur goal isto providethe best____ to eachcustomerLTSAThis VOC tellsus ifcustomers arewilling to shopwith us againHD.comThe placewhere ourcustomers andpurchase ourproducts onlineZebraAnimalknown for it'sdistinct blackand whitestripesCESFor OCC, thistells us howmuch effort thecustomer feelsin theirinteractionsDeescalateThis tactichelps to calmdown an irateor angrycustomerUse YourResourcesWhat do youuse to learnprocesses orfind solutionsfor yourcustomersLionBig catknown for it'sdistinctiveroarRespectfor allpeopleThis valueshows howwe shouldtreat eachotherFlamingoA group ofthis pink birdis known asaflamboyanceCrocodileA reptileknown for it'spowerful biteand lives nearthe waterOstrichLargeflightless birdcan run 45miles per hour(72km/h)ActiveListeningFully focusingon what thecustomer issaying andrespondingaccordingly is..ProbingAsk ____questions tofully understandthe customer'sissueCheetahFastestlandanimal inthe worldElephantLargestlandanimalKBIf you knowknow whatprocess tofollow, youcan check...AfricanOwlA nocturnalbird thathunts in thedarkHomeDepotThe #1homeimprovementretailer in theworld!ASATThis VOC sayshow satisfied acustomer waswith theiragentHippoThis giantanimal livesnear thewater and isvery territorialHyenaThis socialanimal lives inpacks and areknown for theirdistinct laughingsoundsHomerThe belovedmascot ofHome DepotPrideAgroupof lionsHowDoers GetMoreDoneHomeDepot'ssloganCoreValuesThese arethe valueswe live byEffortlessIn eachinteraction, wewant to providean _____experience forour customersDoingthe RightThingThis corevalue isimportant todo in allsituationsVOCThese surveysgive us insightinto howcustomers feelResolutionOur goal isto providethe best____ to eachcustomerLTSAThis VOC tellsus ifcustomers arewilling to shopwith us againHD.comThe placewhere ourcustomers andpurchase ourproducts onlineZebraAnimalknown for it'sdistinct blackand whitestripesCESFor OCC, thistells us howmuch effort thecustomer feelsin theirinteractionsDeescalateThis tactichelps to calmdown an irateor angrycustomerUse YourResourcesWhat do youuse to learnprocesses orfind solutionsfor yourcustomers

BPO Customer Service Week 2024 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Big cat known for it's distinctive roar
    Lion
  2. This value shows how we should treat each other
    Respect for all people
  3. A group of this pink bird is known as a flamboyance
    Flamingo
  4. A reptile known for it's powerful bite and lives near the water
    Crocodile
  5. Large flightless bird can run 45 miles per hour (72km/h)
    Ostrich
  6. Fully focusing on what the customer is saying and responding accordingly is..
    Active Listening
  7. Ask ____ questions to fully understand the customer's issue
    Probing
  8. Fastest land animal in the world
    Cheetah
  9. Largest land animal
    Elephant
  10. If you know know what process to follow, you can check...
    KB
  11. A nocturnal bird that hunts in the dark
    African Owl
  12. The #1 home improvement retailer in the world!
    Home Depot
  13. This VOC says how satisfied a customer was with their agent
    ASAT
  14. This giant animal lives near the water and is very territorial
    Hippo
  15. This social animal lives in packs and are known for their distinct laughing sounds
    Hyena
  16. The beloved mascot of Home Depot
    Homer
  17. A group of lions
    Pride
  18. Home Depot's slogan
    How Doers Get More Done
  19. These are the values we live by
    Core Values
  20. In each interaction, we want to provide an _____ experience for our customers
    Effortless
  21. This core value is important to do in all situations
    Doing the Right Thing
  22. These surveys give us insight into how customers feel
    VOC
  23. Our goal is to provide the best ____ to each customer
    Resolution
  24. This VOC tells us if customers are willing to shop with us again
    LTSA
  25. The place where our customers and purchase our products online
    HD.com
  26. Animal known for it's distinct black and white stripes
    Zebra
  27. For OCC, this tells us how much effort the customer feels in their interactions
    CES
  28. This tactic helps to calm down an irate or angry customer
    Deescalate
  29. What do you use to learn processes or find solutions for your customers
    Use Your Resources