HD.comThe placewhere ourcustomers andpurchase ourproducts onlineElephantLargestlandanimalCrocodileA reptileknown for it'spowerful biteand lives nearthe waterHyenaThis socialanimal lives inpacks and areknown for theirdistinct laughingsoundsAfricanOwlA nocturnalbird thathunts in thedarkOstrichLargeflightless birdcan run 45miles per hour(72km/h)Doingthe RightThingThis corevalue isimportant todo in allsituationsRespectfor allpeopleThis valueshows howwe shouldtreat eachotherLionBig catknown for it'sdistinctiveroarHippoThis giantanimal livesnear thewater and isvery territorialEffortlessIn eachinteraction, wewant to providean _____experience forour customersHomeDepotThe #1homeimprovementretailer in theworld!CoreValuesThese arethe valueswe live byKBIf you knowknow whatprocess tofollow, youcan check...CESFor OCC, thistells us howmuch effort thecustomer feelsin theirinteractionsHomerThe belovedmascot ofHome DepotDeescalateThis tactichelps to calmdown an irateor angrycustomerFlamingoA group ofthis pink birdis known asaflamboyanceActiveListeningFully focusingon what thecustomer issaying andrespondingaccordingly is..ZebraAnimalknown for it'sdistinct blackand whitestripesVOCThese surveysgive us insightinto howcustomers feelCheetahFastestlandanimal inthe worldPrideAgroupof lionsUse YourResourcesWhat do youuse to learnprocesses orfind solutionsfor yourcustomersLTSAThis VOC tellsus ifcustomers arewilling to shopwith us againProbingAsk ____questions tofully understandthe customer'sissueASATThis VOC sayshow satisfied acustomer waswith theiragentResolutionOur goal isto providethe best____ to eachcustomerHowDoers GetMoreDoneHomeDepot'ssloganHD.comThe placewhere ourcustomers andpurchase ourproducts onlineElephantLargestlandanimalCrocodileA reptileknown for it'spowerful biteand lives nearthe waterHyenaThis socialanimal lives inpacks and areknown for theirdistinct laughingsoundsAfricanOwlA nocturnalbird thathunts in thedarkOstrichLargeflightless birdcan run 45miles per hour(72km/h)Doingthe RightThingThis corevalue isimportant todo in allsituationsRespectfor allpeopleThis valueshows howwe shouldtreat eachotherLionBig catknown for it'sdistinctiveroarHippoThis giantanimal livesnear thewater and isvery territorialEffortlessIn eachinteraction, wewant to providean _____experience forour customersHomeDepotThe #1homeimprovementretailer in theworld!CoreValuesThese arethe valueswe live byKBIf you knowknow whatprocess tofollow, youcan check...CESFor OCC, thistells us howmuch effort thecustomer feelsin theirinteractionsHomerThe belovedmascot ofHome DepotDeescalateThis tactichelps to calmdown an irateor angrycustomerFlamingoA group ofthis pink birdis known asaflamboyanceActiveListeningFully focusingon what thecustomer issaying andrespondingaccordingly is..ZebraAnimalknown for it'sdistinct blackand whitestripesVOCThese surveysgive us insightinto howcustomers feelCheetahFastestlandanimal inthe worldPrideAgroupof lionsUse YourResourcesWhat do youuse to learnprocesses orfind solutionsfor yourcustomersLTSAThis VOC tellsus ifcustomers arewilling to shopwith us againProbingAsk ____questions tofully understandthe customer'sissueASATThis VOC sayshow satisfied acustomer waswith theiragentResolutionOur goal isto providethe best____ to eachcustomerHowDoers GetMoreDoneHomeDepot'sslogan

BPO Customer Service Week 2024 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. The place where our customers and purchase our products online
    HD.com
  2. Largest land animal
    Elephant
  3. A reptile known for it's powerful bite and lives near the water
    Crocodile
  4. This social animal lives in packs and are known for their distinct laughing sounds
    Hyena
  5. A nocturnal bird that hunts in the dark
    African Owl
  6. Large flightless bird can run 45 miles per hour (72km/h)
    Ostrich
  7. This core value is important to do in all situations
    Doing the Right Thing
  8. This value shows how we should treat each other
    Respect for all people
  9. Big cat known for it's distinctive roar
    Lion
  10. This giant animal lives near the water and is very territorial
    Hippo
  11. In each interaction, we want to provide an _____ experience for our customers
    Effortless
  12. The #1 home improvement retailer in the world!
    Home Depot
  13. These are the values we live by
    Core Values
  14. If you know know what process to follow, you can check...
    KB
  15. For OCC, this tells us how much effort the customer feels in their interactions
    CES
  16. The beloved mascot of Home Depot
    Homer
  17. This tactic helps to calm down an irate or angry customer
    Deescalate
  18. A group of this pink bird is known as a flamboyance
    Flamingo
  19. Fully focusing on what the customer is saying and responding accordingly is..
    Active Listening
  20. Animal known for it's distinct black and white stripes
    Zebra
  21. These surveys give us insight into how customers feel
    VOC
  22. Fastest land animal in the world
    Cheetah
  23. A group of lions
    Pride
  24. What do you use to learn processes or find solutions for your customers
    Use Your Resources
  25. This VOC tells us if customers are willing to shop with us again
    LTSA
  26. Ask ____ questions to fully understand the customer's issue
    Probing
  27. This VOC says how satisfied a customer was with their agent
    ASAT
  28. Our goal is to provide the best ____ to each customer
    Resolution
  29. Home Depot's slogan
    How Doers Get More Done