LionBig catknown for it'sdistinctiveroarOstrichLargeflightless birdcan run 45miles per hour(72km/h)HyenaThis socialanimal lives inpacks and areknown for theirdistinct laughingsoundsHowDoers GetMoreDoneHomeDepot'ssloganAfricanOwlA nocturnalbird thathunts in thedarkDoingthe RightThingThis corevalue isimportant todo in allsituationsCrocodileA reptileknown for it'spowerful biteand lives nearthe waterVOCThese surveysgive us insightinto howcustomers feelHomerThe belovedmascot ofHome DepotCheetahFastestlandanimal inthe worldKBIf you knowknow whatprocess tofollow, youcan check...HippoThis giantanimal livesnear thewater and isvery territorialPrideAgroupof lionsFlamingoA group ofthis pink birdis known asaflamboyanceHomeDepotThe #1homeimprovementretailer in theworld!ZebraAnimalknown for it'sdistinct blackand whitestripesElephantLargestlandanimalRespectfor allpeopleThis valueshows howwe shouldtreat eachotherProbingAsk ____questions tofully understandthe customer'sissueActiveListeningFully focusingon what thecustomer issaying andrespondingaccordingly is..Use YourResourcesWhat do youuse to learnprocesses orfind solutionsfor yourcustomersASATThis VOC sayshow satisfied acustomer waswith theiragentCoreValuesThese arethe valueswe live byResolutionOur goal isto providethe best____ to eachcustomerDeescalateThis tactichelps to calmdown an irateor angrycustomerEffortlessIn eachinteraction, wewant to providean _____experience forour customersCESFor OCC, thistells us howmuch effort thecustomer feelsin theirinteractionsLTSAThis VOC tellsus ifcustomers arewilling to shopwith us againHD.comThe placewhere ourcustomers andpurchase ourproducts onlineLionBig catknown for it'sdistinctiveroarOstrichLargeflightless birdcan run 45miles per hour(72km/h)HyenaThis socialanimal lives inpacks and areknown for theirdistinct laughingsoundsHowDoers GetMoreDoneHomeDepot'ssloganAfricanOwlA nocturnalbird thathunts in thedarkDoingthe RightThingThis corevalue isimportant todo in allsituationsCrocodileA reptileknown for it'spowerful biteand lives nearthe waterVOCThese surveysgive us insightinto howcustomers feelHomerThe belovedmascot ofHome DepotCheetahFastestlandanimal inthe worldKBIf you knowknow whatprocess tofollow, youcan check...HippoThis giantanimal livesnear thewater and isvery territorialPrideAgroupof lionsFlamingoA group ofthis pink birdis known asaflamboyanceHomeDepotThe #1homeimprovementretailer in theworld!ZebraAnimalknown for it'sdistinct blackand whitestripesElephantLargestlandanimalRespectfor allpeopleThis valueshows howwe shouldtreat eachotherProbingAsk ____questions tofully understandthe customer'sissueActiveListeningFully focusingon what thecustomer issaying andrespondingaccordingly is..Use YourResourcesWhat do youuse to learnprocesses orfind solutionsfor yourcustomersASATThis VOC sayshow satisfied acustomer waswith theiragentCoreValuesThese arethe valueswe live byResolutionOur goal isto providethe best____ to eachcustomerDeescalateThis tactichelps to calmdown an irateor angrycustomerEffortlessIn eachinteraction, wewant to providean _____experience forour customersCESFor OCC, thistells us howmuch effort thecustomer feelsin theirinteractionsLTSAThis VOC tellsus ifcustomers arewilling to shopwith us againHD.comThe placewhere ourcustomers andpurchase ourproducts online

BPO Customer Service Week 2024 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Big cat known for it's distinctive roar
    Lion
  2. Large flightless bird can run 45 miles per hour (72km/h)
    Ostrich
  3. This social animal lives in packs and are known for their distinct laughing sounds
    Hyena
  4. Home Depot's slogan
    How Doers Get More Done
  5. A nocturnal bird that hunts in the dark
    African Owl
  6. This core value is important to do in all situations
    Doing the Right Thing
  7. A reptile known for it's powerful bite and lives near the water
    Crocodile
  8. These surveys give us insight into how customers feel
    VOC
  9. The beloved mascot of Home Depot
    Homer
  10. Fastest land animal in the world
    Cheetah
  11. If you know know what process to follow, you can check...
    KB
  12. This giant animal lives near the water and is very territorial
    Hippo
  13. A group of lions
    Pride
  14. A group of this pink bird is known as a flamboyance
    Flamingo
  15. The #1 home improvement retailer in the world!
    Home Depot
  16. Animal known for it's distinct black and white stripes
    Zebra
  17. Largest land animal
    Elephant
  18. This value shows how we should treat each other
    Respect for all people
  19. Ask ____ questions to fully understand the customer's issue
    Probing
  20. Fully focusing on what the customer is saying and responding accordingly is..
    Active Listening
  21. What do you use to learn processes or find solutions for your customers
    Use Your Resources
  22. This VOC says how satisfied a customer was with their agent
    ASAT
  23. These are the values we live by
    Core Values
  24. Our goal is to provide the best ____ to each customer
    Resolution
  25. This tactic helps to calm down an irate or angry customer
    Deescalate
  26. In each interaction, we want to provide an _____ experience for our customers
    Effortless
  27. For OCC, this tells us how much effort the customer feels in their interactions
    CES
  28. This VOC tells us if customers are willing to shop with us again
    LTSA
  29. The place where our customers and purchase our products online
    HD.com