FlamingoA group ofthis pink birdis known asaflamboyanceHyenaThis socialanimal lives inpacks and areknown for theirdistinct laughingsoundsHD.comThe placewhere ourcustomers andpurchase ourproducts onlinePrideAgroupof lionsCoreValuesThese arethe valueswe live byHomerThe belovedmascot ofHome DepotHippoThis giantanimal livesnear thewater and isvery territorialDoingthe RightThingThis corevalue isimportant todo in allsituationsDeescalateThis tactichelps to calmdown an irateor angrycustomerElephantLargestlandanimalActiveListeningFully focusingon what thecustomer issaying andrespondingaccordingly is..HowDoers GetMoreDoneHomeDepot'ssloganRespectfor allpeopleThis valueshows howwe shouldtreat eachotherProbingAsk ____questions tofully understandthe customer'sissueKBIf you knowknow whatprocess tofollow, youcan check...OstrichLargeflightless birdcan run 45miles per hour(72km/h)CrocodileA reptileknown for it'spowerful biteand lives nearthe waterLionBig catknown for it'sdistinctiveroarASATThis VOC sayshow satisfied acustomer waswith theiragentEffortlessIn eachinteraction, wewant to providean _____experience forour customersHomeDepotThe #1homeimprovementretailer in theworld!Use YourResourcesWhat do youuse to learnprocesses orfind solutionsfor yourcustomersZebraAnimalknown for it'sdistinct blackand whitestripesLTSAThis VOC tellsus ifcustomers arewilling to shopwith us againAfricanOwlA nocturnalbird thathunts in thedarkResolutionOur goal isto providethe best____ to eachcustomerCESFor OCC, thistells us howmuch effort thecustomer feelsin theirinteractionsVOCThese surveysgive us insightinto howcustomers feelCheetahFastestlandanimal inthe worldFlamingoA group ofthis pink birdis known asaflamboyanceHyenaThis socialanimal lives inpacks and areknown for theirdistinct laughingsoundsHD.comThe placewhere ourcustomers andpurchase ourproducts onlinePrideAgroupof lionsCoreValuesThese arethe valueswe live byHomerThe belovedmascot ofHome DepotHippoThis giantanimal livesnear thewater and isvery territorialDoingthe RightThingThis corevalue isimportant todo in allsituationsDeescalateThis tactichelps to calmdown an irateor angrycustomerElephantLargestlandanimalActiveListeningFully focusingon what thecustomer issaying andrespondingaccordingly is..HowDoers GetMoreDoneHomeDepot'ssloganRespectfor allpeopleThis valueshows howwe shouldtreat eachotherProbingAsk ____questions tofully understandthe customer'sissueKBIf you knowknow whatprocess tofollow, youcan check...OstrichLargeflightless birdcan run 45miles per hour(72km/h)CrocodileA reptileknown for it'spowerful biteand lives nearthe waterLionBig catknown for it'sdistinctiveroarASATThis VOC sayshow satisfied acustomer waswith theiragentEffortlessIn eachinteraction, wewant to providean _____experience forour customersHomeDepotThe #1homeimprovementretailer in theworld!Use YourResourcesWhat do youuse to learnprocesses orfind solutionsfor yourcustomersZebraAnimalknown for it'sdistinct blackand whitestripesLTSAThis VOC tellsus ifcustomers arewilling to shopwith us againAfricanOwlA nocturnalbird thathunts in thedarkResolutionOur goal isto providethe best____ to eachcustomerCESFor OCC, thistells us howmuch effort thecustomer feelsin theirinteractionsVOCThese surveysgive us insightinto howcustomers feelCheetahFastestlandanimal inthe world

BPO Customer Service Week 2024 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A group of this pink bird is known as a flamboyance
    Flamingo
  2. This social animal lives in packs and are known for their distinct laughing sounds
    Hyena
  3. The place where our customers and purchase our products online
    HD.com
  4. A group of lions
    Pride
  5. These are the values we live by
    Core Values
  6. The beloved mascot of Home Depot
    Homer
  7. This giant animal lives near the water and is very territorial
    Hippo
  8. This core value is important to do in all situations
    Doing the Right Thing
  9. This tactic helps to calm down an irate or angry customer
    Deescalate
  10. Largest land animal
    Elephant
  11. Fully focusing on what the customer is saying and responding accordingly is..
    Active Listening
  12. Home Depot's slogan
    How Doers Get More Done
  13. This value shows how we should treat each other
    Respect for all people
  14. Ask ____ questions to fully understand the customer's issue
    Probing
  15. If you know know what process to follow, you can check...
    KB
  16. Large flightless bird can run 45 miles per hour (72km/h)
    Ostrich
  17. A reptile known for it's powerful bite and lives near the water
    Crocodile
  18. Big cat known for it's distinctive roar
    Lion
  19. This VOC says how satisfied a customer was with their agent
    ASAT
  20. In each interaction, we want to provide an _____ experience for our customers
    Effortless
  21. The #1 home improvement retailer in the world!
    Home Depot
  22. What do you use to learn processes or find solutions for your customers
    Use Your Resources
  23. Animal known for it's distinct black and white stripes
    Zebra
  24. This VOC tells us if customers are willing to shop with us again
    LTSA
  25. A nocturnal bird that hunts in the dark
    African Owl
  26. Our goal is to provide the best ____ to each customer
    Resolution
  27. For OCC, this tells us how much effort the customer feels in their interactions
    CES
  28. These surveys give us insight into how customers feel
    VOC
  29. Fastest land animal in the world
    Cheetah