HyenaThis socialanimal lives inpacks and areknown for theirdistinct laughingsoundsEffortlessIn eachinteraction, wewant to providean _____experience forour customersZebraAnimalknown for it'sdistinct blackand whitestripesActiveListeningFully focusingon what thecustomer issaying andrespondingaccordingly is..ASATThis VOC sayshow satisfied acustomer waswith theiragentElephantLargestlandanimalFlamingoA group ofthis pink birdis known asaflamboyanceCheetahFastestlandanimal inthe worldHippoThis giantanimal livesnear thewater and isvery territorialLionBig catknown for it'sdistinctiveroarOstrichLargeflightless birdcan run 45miles per hour(72km/h)LTSAThis VOC tellsus ifcustomers arewilling to shopwith us againDeescalateThis tactichelps to calmdown an irateor angrycustomerVOCThese surveysgive us insightinto howcustomers feelCoreValuesThese arethe valueswe live byDoingthe RightThingThis corevalue isimportant todo in allsituationsHomeDepotThe #1homeimprovementretailer in theworld!CESFor OCC, thistells us howmuch effort thecustomer feelsin theirinteractionsAfricanOwlA nocturnalbird thathunts in thedarkResolutionOur goal isto providethe best____ to eachcustomerUse YourResourcesWhat do youuse to learnprocesses orfind solutionsfor yourcustomersCrocodileA reptileknown for it'spowerful biteand lives nearthe waterHomerThe belovedmascot ofHome DepotPrideAgroupof lionsProbingAsk ____questions tofully understandthe customer'sissueHD.comThe placewhere ourcustomers andpurchase ourproducts onlineRespectfor allpeopleThis valueshows howwe shouldtreat eachotherKBIf you knowknow whatprocess tofollow, youcan check...HowDoers GetMoreDoneHomeDepot'ssloganHyenaThis socialanimal lives inpacks and areknown for theirdistinct laughingsoundsEffortlessIn eachinteraction, wewant to providean _____experience forour customersZebraAnimalknown for it'sdistinct blackand whitestripesActiveListeningFully focusingon what thecustomer issaying andrespondingaccordingly is..ASATThis VOC sayshow satisfied acustomer waswith theiragentElephantLargestlandanimalFlamingoA group ofthis pink birdis known asaflamboyanceCheetahFastestlandanimal inthe worldHippoThis giantanimal livesnear thewater and isvery territorialLionBig catknown for it'sdistinctiveroarOstrichLargeflightless birdcan run 45miles per hour(72km/h)LTSAThis VOC tellsus ifcustomers arewilling to shopwith us againDeescalateThis tactichelps to calmdown an irateor angrycustomerVOCThese surveysgive us insightinto howcustomers feelCoreValuesThese arethe valueswe live byDoingthe RightThingThis corevalue isimportant todo in allsituationsHomeDepotThe #1homeimprovementretailer in theworld!CESFor OCC, thistells us howmuch effort thecustomer feelsin theirinteractionsAfricanOwlA nocturnalbird thathunts in thedarkResolutionOur goal isto providethe best____ to eachcustomerUse YourResourcesWhat do youuse to learnprocesses orfind solutionsfor yourcustomersCrocodileA reptileknown for it'spowerful biteand lives nearthe waterHomerThe belovedmascot ofHome DepotPrideAgroupof lionsProbingAsk ____questions tofully understandthe customer'sissueHD.comThe placewhere ourcustomers andpurchase ourproducts onlineRespectfor allpeopleThis valueshows howwe shouldtreat eachotherKBIf you knowknow whatprocess tofollow, youcan check...HowDoers GetMoreDoneHomeDepot'sslogan

BPO Customer Service Week 2024 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. This social animal lives in packs and are known for their distinct laughing sounds
    Hyena
  2. In each interaction, we want to provide an _____ experience for our customers
    Effortless
  3. Animal known for it's distinct black and white stripes
    Zebra
  4. Fully focusing on what the customer is saying and responding accordingly is..
    Active Listening
  5. This VOC says how satisfied a customer was with their agent
    ASAT
  6. Largest land animal
    Elephant
  7. A group of this pink bird is known as a flamboyance
    Flamingo
  8. Fastest land animal in the world
    Cheetah
  9. This giant animal lives near the water and is very territorial
    Hippo
  10. Big cat known for it's distinctive roar
    Lion
  11. Large flightless bird can run 45 miles per hour (72km/h)
    Ostrich
  12. This VOC tells us if customers are willing to shop with us again
    LTSA
  13. This tactic helps to calm down an irate or angry customer
    Deescalate
  14. These surveys give us insight into how customers feel
    VOC
  15. These are the values we live by
    Core Values
  16. This core value is important to do in all situations
    Doing the Right Thing
  17. The #1 home improvement retailer in the world!
    Home Depot
  18. For OCC, this tells us how much effort the customer feels in their interactions
    CES
  19. A nocturnal bird that hunts in the dark
    African Owl
  20. Our goal is to provide the best ____ to each customer
    Resolution
  21. What do you use to learn processes or find solutions for your customers
    Use Your Resources
  22. A reptile known for it's powerful bite and lives near the water
    Crocodile
  23. The beloved mascot of Home Depot
    Homer
  24. A group of lions
    Pride
  25. Ask ____ questions to fully understand the customer's issue
    Probing
  26. The place where our customers and purchase our products online
    HD.com
  27. This value shows how we should treat each other
    Respect for all people
  28. If you know know what process to follow, you can check...
    KB
  29. Home Depot's slogan
    How Doers Get More Done