CESFor OCC, thistells us howmuch effort thecustomer feelsin theirinteractionsHowDoers GetMoreDoneHomeDepot'ssloganLTSAThis VOC tellsus ifcustomers arewilling to shopwith us againZebraAnimalknown for it'sdistinct blackand whitestripesResolutionOur goal isto providethe best____ to eachcustomerOstrichLargeflightless birdcan run 45miles per hour(72km/h)ActiveListeningFully focusingon what thecustomer issaying andrespondingaccordingly is..CrocodileA reptileknown for it'spowerful biteand lives nearthe waterCheetahFastestlandanimal inthe worldHippoThis giantanimal livesnear thewater and isvery territorialHD.comThe placewhere ourcustomers andpurchase ourproducts onlineLionBig catknown for it'sdistinctiveroarElephantLargestlandanimalDeescalateThis tactichelps to calmdown an irateor angrycustomerUse YourResourcesWhat do youuse to learnprocesses orfind solutionsfor yourcustomersASATThis VOC sayshow satisfied acustomer waswith theiragentProbingAsk ____questions tofully understandthe customer'sissueCoreValuesThese arethe valueswe live byAfricanOwlA nocturnalbird thathunts in thedarkHomeDepotThe #1homeimprovementretailer in theworld!Doingthe RightThingThis corevalue isimportant todo in allsituationsVOCThese surveysgive us insightinto howcustomers feelRespectfor allpeopleThis valueshows howwe shouldtreat eachotherPrideAgroupof lionsHyenaThis socialanimal lives inpacks and areknown for theirdistinct laughingsoundsHomerThe belovedmascot ofHome DepotFlamingoA group ofthis pink birdis known asaflamboyanceEffortlessIn eachinteraction, wewant to providean _____experience forour customersKBIf you knowknow whatprocess tofollow, youcan check...CESFor OCC, thistells us howmuch effort thecustomer feelsin theirinteractionsHowDoers GetMoreDoneHomeDepot'ssloganLTSAThis VOC tellsus ifcustomers arewilling to shopwith us againZebraAnimalknown for it'sdistinct blackand whitestripesResolutionOur goal isto providethe best____ to eachcustomerOstrichLargeflightless birdcan run 45miles per hour(72km/h)ActiveListeningFully focusingon what thecustomer issaying andrespondingaccordingly is..CrocodileA reptileknown for it'spowerful biteand lives nearthe waterCheetahFastestlandanimal inthe worldHippoThis giantanimal livesnear thewater and isvery territorialHD.comThe placewhere ourcustomers andpurchase ourproducts onlineLionBig catknown for it'sdistinctiveroarElephantLargestlandanimalDeescalateThis tactichelps to calmdown an irateor angrycustomerUse YourResourcesWhat do youuse to learnprocesses orfind solutionsfor yourcustomersASATThis VOC sayshow satisfied acustomer waswith theiragentProbingAsk ____questions tofully understandthe customer'sissueCoreValuesThese arethe valueswe live byAfricanOwlA nocturnalbird thathunts in thedarkHomeDepotThe #1homeimprovementretailer in theworld!Doingthe RightThingThis corevalue isimportant todo in allsituationsVOCThese surveysgive us insightinto howcustomers feelRespectfor allpeopleThis valueshows howwe shouldtreat eachotherPrideAgroupof lionsHyenaThis socialanimal lives inpacks and areknown for theirdistinct laughingsoundsHomerThe belovedmascot ofHome DepotFlamingoA group ofthis pink birdis known asaflamboyanceEffortlessIn eachinteraction, wewant to providean _____experience forour customersKBIf you knowknow whatprocess tofollow, youcan check...

BPO Customer Service Week 2024 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. For OCC, this tells us how much effort the customer feels in their interactions
    CES
  2. Home Depot's slogan
    How Doers Get More Done
  3. This VOC tells us if customers are willing to shop with us again
    LTSA
  4. Animal known for it's distinct black and white stripes
    Zebra
  5. Our goal is to provide the best ____ to each customer
    Resolution
  6. Large flightless bird can run 45 miles per hour (72km/h)
    Ostrich
  7. Fully focusing on what the customer is saying and responding accordingly is..
    Active Listening
  8. A reptile known for it's powerful bite and lives near the water
    Crocodile
  9. Fastest land animal in the world
    Cheetah
  10. This giant animal lives near the water and is very territorial
    Hippo
  11. The place where our customers and purchase our products online
    HD.com
  12. Big cat known for it's distinctive roar
    Lion
  13. Largest land animal
    Elephant
  14. This tactic helps to calm down an irate or angry customer
    Deescalate
  15. What do you use to learn processes or find solutions for your customers
    Use Your Resources
  16. This VOC says how satisfied a customer was with their agent
    ASAT
  17. Ask ____ questions to fully understand the customer's issue
    Probing
  18. These are the values we live by
    Core Values
  19. A nocturnal bird that hunts in the dark
    African Owl
  20. The #1 home improvement retailer in the world!
    Home Depot
  21. This core value is important to do in all situations
    Doing the Right Thing
  22. These surveys give us insight into how customers feel
    VOC
  23. This value shows how we should treat each other
    Respect for all people
  24. A group of lions
    Pride
  25. This social animal lives in packs and are known for their distinct laughing sounds
    Hyena
  26. The beloved mascot of Home Depot
    Homer
  27. A group of this pink bird is known as a flamboyance
    Flamingo
  28. In each interaction, we want to provide an _____ experience for our customers
    Effortless
  29. If you know know what process to follow, you can check...
    KB