ResolutionOur goal isto providethe best____ to eachcustomerKBIf you knowknow whatprocess tofollow, youcan check...CoreValuesThese arethe valueswe live byDeescalateThis tactichelps to calmdown an irateor angrycustomerVOCThese surveysgive us insightinto howcustomers feelZebraAnimalknown for it'sdistinct blackand whitestripesHD.comThe placewhere ourcustomers andpurchase ourproducts onlineCESFor OCC, thistells us howmuch effort thecustomer feelsin theirinteractionsCrocodileA reptileknown for it'spowerful biteand lives nearthe waterProbingAsk ____questions tofully understandthe customer'sissueActiveListeningFully focusingon what thecustomer issaying andrespondingaccordingly is..FlamingoA group ofthis pink birdis known asaflamboyanceEffortlessIn eachinteraction, wewant to providean _____experience forour customersCheetahFastestlandanimal inthe worldHyenaThis socialanimal lives inpacks and areknown for theirdistinct laughingsoundsHomerThe belovedmascot ofHome DepotAfricanOwlA nocturnalbird thathunts in thedarkASATThis VOC sayshow satisfied acustomer waswith theiragentLionBig catknown for it'sdistinctiveroarDoingthe RightThingThis corevalue isimportant todo in allsituationsElephantLargestlandanimalLTSAThis VOC tellsus ifcustomers arewilling to shopwith us againHippoThis giantanimal livesnear thewater and isvery territorialOstrichLargeflightless birdcan run 45miles per hour(72km/h)PrideAgroupof lionsUse YourResourcesWhat do youuse to learnprocesses orfind solutionsfor yourcustomersHowDoers GetMoreDoneHomeDepot'ssloganHomeDepotThe #1homeimprovementretailer in theworld!Respectfor allpeopleThis valueshows howwe shouldtreat eachotherResolutionOur goal isto providethe best____ to eachcustomerKBIf you knowknow whatprocess tofollow, youcan check...CoreValuesThese arethe valueswe live byDeescalateThis tactichelps to calmdown an irateor angrycustomerVOCThese surveysgive us insightinto howcustomers feelZebraAnimalknown for it'sdistinct blackand whitestripesHD.comThe placewhere ourcustomers andpurchase ourproducts onlineCESFor OCC, thistells us howmuch effort thecustomer feelsin theirinteractionsCrocodileA reptileknown for it'spowerful biteand lives nearthe waterProbingAsk ____questions tofully understandthe customer'sissueActiveListeningFully focusingon what thecustomer issaying andrespondingaccordingly is..FlamingoA group ofthis pink birdis known asaflamboyanceEffortlessIn eachinteraction, wewant to providean _____experience forour customersCheetahFastestlandanimal inthe worldHyenaThis socialanimal lives inpacks and areknown for theirdistinct laughingsoundsHomerThe belovedmascot ofHome DepotAfricanOwlA nocturnalbird thathunts in thedarkASATThis VOC sayshow satisfied acustomer waswith theiragentLionBig catknown for it'sdistinctiveroarDoingthe RightThingThis corevalue isimportant todo in allsituationsElephantLargestlandanimalLTSAThis VOC tellsus ifcustomers arewilling to shopwith us againHippoThis giantanimal livesnear thewater and isvery territorialOstrichLargeflightless birdcan run 45miles per hour(72km/h)PrideAgroupof lionsUse YourResourcesWhat do youuse to learnprocesses orfind solutionsfor yourcustomersHowDoers GetMoreDoneHomeDepot'ssloganHomeDepotThe #1homeimprovementretailer in theworld!Respectfor allpeopleThis valueshows howwe shouldtreat eachother

BPO Customer Service Week 2024 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Our goal is to provide the best ____ to each customer
    Resolution
  2. If you know know what process to follow, you can check...
    KB
  3. These are the values we live by
    Core Values
  4. This tactic helps to calm down an irate or angry customer
    Deescalate
  5. These surveys give us insight into how customers feel
    VOC
  6. Animal known for it's distinct black and white stripes
    Zebra
  7. The place where our customers and purchase our products online
    HD.com
  8. For OCC, this tells us how much effort the customer feels in their interactions
    CES
  9. A reptile known for it's powerful bite and lives near the water
    Crocodile
  10. Ask ____ questions to fully understand the customer's issue
    Probing
  11. Fully focusing on what the customer is saying and responding accordingly is..
    Active Listening
  12. A group of this pink bird is known as a flamboyance
    Flamingo
  13. In each interaction, we want to provide an _____ experience for our customers
    Effortless
  14. Fastest land animal in the world
    Cheetah
  15. This social animal lives in packs and are known for their distinct laughing sounds
    Hyena
  16. The beloved mascot of Home Depot
    Homer
  17. A nocturnal bird that hunts in the dark
    African Owl
  18. This VOC says how satisfied a customer was with their agent
    ASAT
  19. Big cat known for it's distinctive roar
    Lion
  20. This core value is important to do in all situations
    Doing the Right Thing
  21. Largest land animal
    Elephant
  22. This VOC tells us if customers are willing to shop with us again
    LTSA
  23. This giant animal lives near the water and is very territorial
    Hippo
  24. Large flightless bird can run 45 miles per hour (72km/h)
    Ostrich
  25. A group of lions
    Pride
  26. What do you use to learn processes or find solutions for your customers
    Use Your Resources
  27. Home Depot's slogan
    How Doers Get More Done
  28. The #1 home improvement retailer in the world!
    Home Depot
  29. This value shows how we should treat each other
    Respect for all people