Respectfor allpeopleThis valueshows howwe shouldtreat eachotherHomeDepotThe #1homeimprovementretailer in theworld!Doingthe RightThingThis corevalue isimportant todo in allsituationsDeescalateThis tactichelps to calmdown an irateor angrycustomerHyenaThis socialanimal lives inpacks and areknown for theirdistinct laughingsoundsASATThis VOC sayshow satisfied acustomer waswith theiragentCoreValuesThese arethe valueswe live byFlamingoA group ofthis pink birdis known asaflamboyanceKBIf you knowknow whatprocess tofollow, youcan check...ActiveListeningFully focusingon what thecustomer issaying andrespondingaccordingly is..Use YourResourcesWhat do youuse to learnprocesses orfind solutionsfor yourcustomersLTSAThis VOC tellsus ifcustomers arewilling to shopwith us againPrideAgroupof lionsResolutionOur goal isto providethe best____ to eachcustomerVOCThese surveysgive us insightinto howcustomers feelHowDoers GetMoreDoneHomeDepot'ssloganCheetahFastestlandanimal inthe worldAfricanOwlA nocturnalbird thathunts in thedarkHippoThis giantanimal livesnear thewater and isvery territorialElephantLargestlandanimalCrocodileA reptileknown for it'spowerful biteand lives nearthe waterOstrichLargeflightless birdcan run 45miles per hour(72km/h)ProbingAsk ____questions tofully understandthe customer'sissueHomerThe belovedmascot ofHome DepotEffortlessIn eachinteraction, wewant to providean _____experience forour customersHD.comThe placewhere ourcustomers andpurchase ourproducts onlineZebraAnimalknown for it'sdistinct blackand whitestripesLionBig catknown for it'sdistinctiveroarCESFor OCC, thistells us howmuch effort thecustomer feelsin theirinteractionsRespectfor allpeopleThis valueshows howwe shouldtreat eachotherHomeDepotThe #1homeimprovementretailer in theworld!Doingthe RightThingThis corevalue isimportant todo in allsituationsDeescalateThis tactichelps to calmdown an irateor angrycustomerHyenaThis socialanimal lives inpacks and areknown for theirdistinct laughingsoundsASATThis VOC sayshow satisfied acustomer waswith theiragentCoreValuesThese arethe valueswe live byFlamingoA group ofthis pink birdis known asaflamboyanceKBIf you knowknow whatprocess tofollow, youcan check...ActiveListeningFully focusingon what thecustomer issaying andrespondingaccordingly is..Use YourResourcesWhat do youuse to learnprocesses orfind solutionsfor yourcustomersLTSAThis VOC tellsus ifcustomers arewilling to shopwith us againPrideAgroupof lionsResolutionOur goal isto providethe best____ to eachcustomerVOCThese surveysgive us insightinto howcustomers feelHowDoers GetMoreDoneHomeDepot'ssloganCheetahFastestlandanimal inthe worldAfricanOwlA nocturnalbird thathunts in thedarkHippoThis giantanimal livesnear thewater and isvery territorialElephantLargestlandanimalCrocodileA reptileknown for it'spowerful biteand lives nearthe waterOstrichLargeflightless birdcan run 45miles per hour(72km/h)ProbingAsk ____questions tofully understandthe customer'sissueHomerThe belovedmascot ofHome DepotEffortlessIn eachinteraction, wewant to providean _____experience forour customersHD.comThe placewhere ourcustomers andpurchase ourproducts onlineZebraAnimalknown for it'sdistinct blackand whitestripesLionBig catknown for it'sdistinctiveroarCESFor OCC, thistells us howmuch effort thecustomer feelsin theirinteractions

BPO Customer Service Week 2024 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. This value shows how we should treat each other
    Respect for all people
  2. The #1 home improvement retailer in the world!
    Home Depot
  3. This core value is important to do in all situations
    Doing the Right Thing
  4. This tactic helps to calm down an irate or angry customer
    Deescalate
  5. This social animal lives in packs and are known for their distinct laughing sounds
    Hyena
  6. This VOC says how satisfied a customer was with their agent
    ASAT
  7. These are the values we live by
    Core Values
  8. A group of this pink bird is known as a flamboyance
    Flamingo
  9. If you know know what process to follow, you can check...
    KB
  10. Fully focusing on what the customer is saying and responding accordingly is..
    Active Listening
  11. What do you use to learn processes or find solutions for your customers
    Use Your Resources
  12. This VOC tells us if customers are willing to shop with us again
    LTSA
  13. A group of lions
    Pride
  14. Our goal is to provide the best ____ to each customer
    Resolution
  15. These surveys give us insight into how customers feel
    VOC
  16. Home Depot's slogan
    How Doers Get More Done
  17. Fastest land animal in the world
    Cheetah
  18. A nocturnal bird that hunts in the dark
    African Owl
  19. This giant animal lives near the water and is very territorial
    Hippo
  20. Largest land animal
    Elephant
  21. A reptile known for it's powerful bite and lives near the water
    Crocodile
  22. Large flightless bird can run 45 miles per hour (72km/h)
    Ostrich
  23. Ask ____ questions to fully understand the customer's issue
    Probing
  24. The beloved mascot of Home Depot
    Homer
  25. In each interaction, we want to provide an _____ experience for our customers
    Effortless
  26. The place where our customers and purchase our products online
    HD.com
  27. Animal known for it's distinct black and white stripes
    Zebra
  28. Big cat known for it's distinctive roar
    Lion
  29. For OCC, this tells us how much effort the customer feels in their interactions
    CES