HD.comThe placewhere ourcustomers andpurchase ourproducts onlineDoingthe RightThingThis corevalue isimportant todo in allsituationsCESFor OCC, thistells us howmuch effort thecustomer feelsin theirinteractionsFlamingoA group ofthis pink birdis known asaflamboyanceActiveListeningFully focusingon what thecustomer issaying andrespondingaccordingly is..ZebraAnimalknown for it'sdistinct blackand whitestripesRespectfor allpeopleThis valueshows howwe shouldtreat eachotherProbingAsk ____questions tofully understandthe customer'sissueHippoThis giantanimal livesnear thewater and isvery territorialDeescalateThis tactichelps to calmdown an irateor angrycustomerCrocodileA reptileknown for it'spowerful biteand lives nearthe waterEffortlessIn eachinteraction, wewant to providean _____experience forour customersASATThis VOC sayshow satisfied acustomer waswith theiragentOstrichLargeflightless birdcan run 45miles per hour(72km/h)AfricanOwlA nocturnalbird thathunts in thedarkCoreValuesThese arethe valueswe live byHowDoers GetMoreDoneHomeDepot'ssloganVOCThese surveysgive us insightinto howcustomers feelElephantLargestlandanimalHomerThe belovedmascot ofHome DepotHyenaThis socialanimal lives inpacks and areknown for theirdistinct laughingsoundsKBIf you knowknow whatprocess tofollow, youcan check...CheetahFastestlandanimal inthe worldPrideAgroupof lionsLionBig catknown for it'sdistinctiveroarHomeDepotThe #1homeimprovementretailer in theworld!LTSAThis VOC tellsus ifcustomers arewilling to shopwith us againUse YourResourcesWhat do youuse to learnprocesses orfind solutionsfor yourcustomersResolutionOur goal isto providethe best____ to eachcustomerHD.comThe placewhere ourcustomers andpurchase ourproducts onlineDoingthe RightThingThis corevalue isimportant todo in allsituationsCESFor OCC, thistells us howmuch effort thecustomer feelsin theirinteractionsFlamingoA group ofthis pink birdis known asaflamboyanceActiveListeningFully focusingon what thecustomer issaying andrespondingaccordingly is..ZebraAnimalknown for it'sdistinct blackand whitestripesRespectfor allpeopleThis valueshows howwe shouldtreat eachotherProbingAsk ____questions tofully understandthe customer'sissueHippoThis giantanimal livesnear thewater and isvery territorialDeescalateThis tactichelps to calmdown an irateor angrycustomerCrocodileA reptileknown for it'spowerful biteand lives nearthe waterEffortlessIn eachinteraction, wewant to providean _____experience forour customersASATThis VOC sayshow satisfied acustomer waswith theiragentOstrichLargeflightless birdcan run 45miles per hour(72km/h)AfricanOwlA nocturnalbird thathunts in thedarkCoreValuesThese arethe valueswe live byHowDoers GetMoreDoneHomeDepot'ssloganVOCThese surveysgive us insightinto howcustomers feelElephantLargestlandanimalHomerThe belovedmascot ofHome DepotHyenaThis socialanimal lives inpacks and areknown for theirdistinct laughingsoundsKBIf you knowknow whatprocess tofollow, youcan check...CheetahFastestlandanimal inthe worldPrideAgroupof lionsLionBig catknown for it'sdistinctiveroarHomeDepotThe #1homeimprovementretailer in theworld!LTSAThis VOC tellsus ifcustomers arewilling to shopwith us againUse YourResourcesWhat do youuse to learnprocesses orfind solutionsfor yourcustomersResolutionOur goal isto providethe best____ to eachcustomer

BPO Customer Service Week 2024 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. The place where our customers and purchase our products online
    HD.com
  2. This core value is important to do in all situations
    Doing the Right Thing
  3. For OCC, this tells us how much effort the customer feels in their interactions
    CES
  4. A group of this pink bird is known as a flamboyance
    Flamingo
  5. Fully focusing on what the customer is saying and responding accordingly is..
    Active Listening
  6. Animal known for it's distinct black and white stripes
    Zebra
  7. This value shows how we should treat each other
    Respect for all people
  8. Ask ____ questions to fully understand the customer's issue
    Probing
  9. This giant animal lives near the water and is very territorial
    Hippo
  10. This tactic helps to calm down an irate or angry customer
    Deescalate
  11. A reptile known for it's powerful bite and lives near the water
    Crocodile
  12. In each interaction, we want to provide an _____ experience for our customers
    Effortless
  13. This VOC says how satisfied a customer was with their agent
    ASAT
  14. Large flightless bird can run 45 miles per hour (72km/h)
    Ostrich
  15. A nocturnal bird that hunts in the dark
    African Owl
  16. These are the values we live by
    Core Values
  17. Home Depot's slogan
    How Doers Get More Done
  18. These surveys give us insight into how customers feel
    VOC
  19. Largest land animal
    Elephant
  20. The beloved mascot of Home Depot
    Homer
  21. This social animal lives in packs and are known for their distinct laughing sounds
    Hyena
  22. If you know know what process to follow, you can check...
    KB
  23. Fastest land animal in the world
    Cheetah
  24. A group of lions
    Pride
  25. Big cat known for it's distinctive roar
    Lion
  26. The #1 home improvement retailer in the world!
    Home Depot
  27. This VOC tells us if customers are willing to shop with us again
    LTSA
  28. What do you use to learn processes or find solutions for your customers
    Use Your Resources
  29. Our goal is to provide the best ____ to each customer
    Resolution