ASATThis VOC sayshow satisfied acustomer waswith theiragentElephantLargestlandanimalResolutionOur goal isto providethe best____ to eachcustomerLTSAThis VOC tellsus ifcustomers arewilling to shopwith us againCrocodileA reptileknown for it'spowerful biteand lives nearthe waterEffortlessIn eachinteraction, wewant to providean _____experience forour customersActiveListeningFully focusingon what thecustomer issaying andrespondingaccordingly is..ZebraAnimalknown for it'sdistinct blackand whitestripesHomerThe belovedmascot ofHome DepotHD.comThe placewhere ourcustomers andpurchase ourproducts onlineAfricanOwlA nocturnalbird thathunts in thedarkHomeDepotThe #1homeimprovementretailer in theworld!HippoThis giantanimal livesnear thewater and isvery territorialUse YourResourcesWhat do youuse to learnprocesses orfind solutionsfor yourcustomersDoingthe RightThingThis corevalue isimportant todo in allsituationsProbingAsk ____questions tofully understandthe customer'sissueVOCThese surveysgive us insightinto howcustomers feelCESFor OCC, thistells us howmuch effort thecustomer feelsin theirinteractionsDeescalateThis tactichelps to calmdown an irateor angrycustomerHowDoers GetMoreDoneHomeDepot'ssloganPrideAgroupof lionsCheetahFastestlandanimal inthe worldRespectfor allpeopleThis valueshows howwe shouldtreat eachotherCoreValuesThese arethe valueswe live byKBIf you knowknow whatprocess tofollow, youcan check...HyenaThis socialanimal lives inpacks and areknown for theirdistinct laughingsoundsFlamingoA group ofthis pink birdis known asaflamboyanceLionBig catknown for it'sdistinctiveroarOstrichLargeflightless birdcan run 45miles per hour(72km/h)ASATThis VOC sayshow satisfied acustomer waswith theiragentElephantLargestlandanimalResolutionOur goal isto providethe best____ to eachcustomerLTSAThis VOC tellsus ifcustomers arewilling to shopwith us againCrocodileA reptileknown for it'spowerful biteand lives nearthe waterEffortlessIn eachinteraction, wewant to providean _____experience forour customersActiveListeningFully focusingon what thecustomer issaying andrespondingaccordingly is..ZebraAnimalknown for it'sdistinct blackand whitestripesHomerThe belovedmascot ofHome DepotHD.comThe placewhere ourcustomers andpurchase ourproducts onlineAfricanOwlA nocturnalbird thathunts in thedarkHomeDepotThe #1homeimprovementretailer in theworld!HippoThis giantanimal livesnear thewater and isvery territorialUse YourResourcesWhat do youuse to learnprocesses orfind solutionsfor yourcustomersDoingthe RightThingThis corevalue isimportant todo in allsituationsProbingAsk ____questions tofully understandthe customer'sissueVOCThese surveysgive us insightinto howcustomers feelCESFor OCC, thistells us howmuch effort thecustomer feelsin theirinteractionsDeescalateThis tactichelps to calmdown an irateor angrycustomerHowDoers GetMoreDoneHomeDepot'ssloganPrideAgroupof lionsCheetahFastestlandanimal inthe worldRespectfor allpeopleThis valueshows howwe shouldtreat eachotherCoreValuesThese arethe valueswe live byKBIf you knowknow whatprocess tofollow, youcan check...HyenaThis socialanimal lives inpacks and areknown for theirdistinct laughingsoundsFlamingoA group ofthis pink birdis known asaflamboyanceLionBig catknown for it'sdistinctiveroarOstrichLargeflightless birdcan run 45miles per hour(72km/h)

BPO Customer Service Week 2024 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. This VOC says how satisfied a customer was with their agent
    ASAT
  2. Largest land animal
    Elephant
  3. Our goal is to provide the best ____ to each customer
    Resolution
  4. This VOC tells us if customers are willing to shop with us again
    LTSA
  5. A reptile known for it's powerful bite and lives near the water
    Crocodile
  6. In each interaction, we want to provide an _____ experience for our customers
    Effortless
  7. Fully focusing on what the customer is saying and responding accordingly is..
    Active Listening
  8. Animal known for it's distinct black and white stripes
    Zebra
  9. The beloved mascot of Home Depot
    Homer
  10. The place where our customers and purchase our products online
    HD.com
  11. A nocturnal bird that hunts in the dark
    African Owl
  12. The #1 home improvement retailer in the world!
    Home Depot
  13. This giant animal lives near the water and is very territorial
    Hippo
  14. What do you use to learn processes or find solutions for your customers
    Use Your Resources
  15. This core value is important to do in all situations
    Doing the Right Thing
  16. Ask ____ questions to fully understand the customer's issue
    Probing
  17. These surveys give us insight into how customers feel
    VOC
  18. For OCC, this tells us how much effort the customer feels in their interactions
    CES
  19. This tactic helps to calm down an irate or angry customer
    Deescalate
  20. Home Depot's slogan
    How Doers Get More Done
  21. A group of lions
    Pride
  22. Fastest land animal in the world
    Cheetah
  23. This value shows how we should treat each other
    Respect for all people
  24. These are the values we live by
    Core Values
  25. If you know know what process to follow, you can check...
    KB
  26. This social animal lives in packs and are known for their distinct laughing sounds
    Hyena
  27. A group of this pink bird is known as a flamboyance
    Flamingo
  28. Big cat known for it's distinctive roar
    Lion
  29. Large flightless bird can run 45 miles per hour (72km/h)
    Ostrich