Respectfor allpeopleThis valueshows howwe shouldtreat eachotherHomerThe belovedmascot ofHome DepotOstrichLargeflightless birdcan run 45miles per hour(72km/h)HyenaThis socialanimal lives inpacks and areknown for theirdistinct laughingsoundsCESFor OCC, thistells us howmuch effort thecustomer feelsin theirinteractionsHD.comThe placewhere ourcustomers andpurchase ourproducts onlineCoreValuesThese arethe valueswe live byKBIf you knowknow whatprocess tofollow, youcan check...CheetahFastestlandanimal inthe worldResolutionOur goal isto providethe best____ to eachcustomerCrocodileA reptileknown for it'spowerful biteand lives nearthe waterAfricanOwlA nocturnalbird thathunts in thedarkASATThis VOC sayshow satisfied acustomer waswith theiragentHomeDepotThe #1homeimprovementretailer in theworld!ZebraAnimalknown for it'sdistinct blackand whitestripesDeescalateThis tactichelps to calmdown an irateor angrycustomerUse YourResourcesWhat do youuse to learnprocesses orfind solutionsfor yourcustomersActiveListeningFully focusingon what thecustomer issaying andrespondingaccordingly is..VOCThese surveysgive us insightinto howcustomers feelLTSAThis VOC tellsus ifcustomers arewilling to shopwith us againFlamingoA group ofthis pink birdis known asaflamboyancePrideAgroupof lionsLionBig catknown for it'sdistinctiveroarElephantLargestlandanimalDoingthe RightThingThis corevalue isimportant todo in allsituationsHippoThis giantanimal livesnear thewater and isvery territorialHowDoers GetMoreDoneHomeDepot'ssloganEffortlessIn eachinteraction, wewant to providean _____experience forour customersProbingAsk ____questions tofully understandthe customer'sissueRespectfor allpeopleThis valueshows howwe shouldtreat eachotherHomerThe belovedmascot ofHome DepotOstrichLargeflightless birdcan run 45miles per hour(72km/h)HyenaThis socialanimal lives inpacks and areknown for theirdistinct laughingsoundsCESFor OCC, thistells us howmuch effort thecustomer feelsin theirinteractionsHD.comThe placewhere ourcustomers andpurchase ourproducts onlineCoreValuesThese arethe valueswe live byKBIf you knowknow whatprocess tofollow, youcan check...CheetahFastestlandanimal inthe worldResolutionOur goal isto providethe best____ to eachcustomerCrocodileA reptileknown for it'spowerful biteand lives nearthe waterAfricanOwlA nocturnalbird thathunts in thedarkASATThis VOC sayshow satisfied acustomer waswith theiragentHomeDepotThe #1homeimprovementretailer in theworld!ZebraAnimalknown for it'sdistinct blackand whitestripesDeescalateThis tactichelps to calmdown an irateor angrycustomerUse YourResourcesWhat do youuse to learnprocesses orfind solutionsfor yourcustomersActiveListeningFully focusingon what thecustomer issaying andrespondingaccordingly is..VOCThese surveysgive us insightinto howcustomers feelLTSAThis VOC tellsus ifcustomers arewilling to shopwith us againFlamingoA group ofthis pink birdis known asaflamboyancePrideAgroupof lionsLionBig catknown for it'sdistinctiveroarElephantLargestlandanimalDoingthe RightThingThis corevalue isimportant todo in allsituationsHippoThis giantanimal livesnear thewater and isvery territorialHowDoers GetMoreDoneHomeDepot'ssloganEffortlessIn eachinteraction, wewant to providean _____experience forour customersProbingAsk ____questions tofully understandthe customer'sissue

BPO Customer Service Week 2024 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. This value shows how we should treat each other
    Respect for all people
  2. The beloved mascot of Home Depot
    Homer
  3. Large flightless bird can run 45 miles per hour (72km/h)
    Ostrich
  4. This social animal lives in packs and are known for their distinct laughing sounds
    Hyena
  5. For OCC, this tells us how much effort the customer feels in their interactions
    CES
  6. The place where our customers and purchase our products online
    HD.com
  7. These are the values we live by
    Core Values
  8. If you know know what process to follow, you can check...
    KB
  9. Fastest land animal in the world
    Cheetah
  10. Our goal is to provide the best ____ to each customer
    Resolution
  11. A reptile known for it's powerful bite and lives near the water
    Crocodile
  12. A nocturnal bird that hunts in the dark
    African Owl
  13. This VOC says how satisfied a customer was with their agent
    ASAT
  14. The #1 home improvement retailer in the world!
    Home Depot
  15. Animal known for it's distinct black and white stripes
    Zebra
  16. This tactic helps to calm down an irate or angry customer
    Deescalate
  17. What do you use to learn processes or find solutions for your customers
    Use Your Resources
  18. Fully focusing on what the customer is saying and responding accordingly is..
    Active Listening
  19. These surveys give us insight into how customers feel
    VOC
  20. This VOC tells us if customers are willing to shop with us again
    LTSA
  21. A group of this pink bird is known as a flamboyance
    Flamingo
  22. A group of lions
    Pride
  23. Big cat known for it's distinctive roar
    Lion
  24. Largest land animal
    Elephant
  25. This core value is important to do in all situations
    Doing the Right Thing
  26. This giant animal lives near the water and is very territorial
    Hippo
  27. Home Depot's slogan
    How Doers Get More Done
  28. In each interaction, we want to provide an _____ experience for our customers
    Effortless
  29. Ask ____ questions to fully understand the customer's issue
    Probing