PrideAgroupof lionsOstrichLargeflightless birdcan run 45miles per hour(72km/h)ElephantLargestlandanimalHD.comThe placewhere ourcustomers andpurchase ourproducts onlineDoingthe RightThingThis corevalue isimportant todo in allsituationsDeescalateThis tactichelps to calmdown an irateor angrycustomerVOCThese surveysgive us insightinto howcustomers feelCoreValuesThese arethe valueswe live byLionBig catknown for it'sdistinctiveroarUse YourResourcesWhat do youuse to learnprocesses orfind solutionsfor yourcustomersCESFor OCC, thistells us howmuch effort thecustomer feelsin theirinteractionsEffortlessIn eachinteraction, wewant to providean _____experience forour customersASATThis VOC sayshow satisfied acustomer waswith theiragentHowDoers GetMoreDoneHomeDepot'ssloganKBIf you knowknow whatprocess tofollow, youcan check...Respectfor allpeopleThis valueshows howwe shouldtreat eachotherResolutionOur goal isto providethe best____ to eachcustomerHippoThis giantanimal livesnear thewater and isvery territorialCheetahFastestlandanimal inthe worldHomeDepotThe #1homeimprovementretailer in theworld!LTSAThis VOC tellsus ifcustomers arewilling to shopwith us againProbingAsk ____questions tofully understandthe customer'sissueCrocodileA reptileknown for it'spowerful biteand lives nearthe waterZebraAnimalknown for it'sdistinct blackand whitestripesHyenaThis socialanimal lives inpacks and areknown for theirdistinct laughingsoundsActiveListeningFully focusingon what thecustomer issaying andrespondingaccordingly is..FlamingoA group ofthis pink birdis known asaflamboyanceAfricanOwlA nocturnalbird thathunts in thedarkHomerThe belovedmascot ofHome DepotPrideAgroupof lionsOstrichLargeflightless birdcan run 45miles per hour(72km/h)ElephantLargestlandanimalHD.comThe placewhere ourcustomers andpurchase ourproducts onlineDoingthe RightThingThis corevalue isimportant todo in allsituationsDeescalateThis tactichelps to calmdown an irateor angrycustomerVOCThese surveysgive us insightinto howcustomers feelCoreValuesThese arethe valueswe live byLionBig catknown for it'sdistinctiveroarUse YourResourcesWhat do youuse to learnprocesses orfind solutionsfor yourcustomersCESFor OCC, thistells us howmuch effort thecustomer feelsin theirinteractionsEffortlessIn eachinteraction, wewant to providean _____experience forour customersASATThis VOC sayshow satisfied acustomer waswith theiragentHowDoers GetMoreDoneHomeDepot'ssloganKBIf you knowknow whatprocess tofollow, youcan check...Respectfor allpeopleThis valueshows howwe shouldtreat eachotherResolutionOur goal isto providethe best____ to eachcustomerHippoThis giantanimal livesnear thewater and isvery territorialCheetahFastestlandanimal inthe worldHomeDepotThe #1homeimprovementretailer in theworld!LTSAThis VOC tellsus ifcustomers arewilling to shopwith us againProbingAsk ____questions tofully understandthe customer'sissueCrocodileA reptileknown for it'spowerful biteand lives nearthe waterZebraAnimalknown for it'sdistinct blackand whitestripesHyenaThis socialanimal lives inpacks and areknown for theirdistinct laughingsoundsActiveListeningFully focusingon what thecustomer issaying andrespondingaccordingly is..FlamingoA group ofthis pink birdis known asaflamboyanceAfricanOwlA nocturnalbird thathunts in thedarkHomerThe belovedmascot ofHome Depot

BPO Customer Service Week 2024 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A group of lions
    Pride
  2. Large flightless bird can run 45 miles per hour (72km/h)
    Ostrich
  3. Largest land animal
    Elephant
  4. The place where our customers and purchase our products online
    HD.com
  5. This core value is important to do in all situations
    Doing the Right Thing
  6. This tactic helps to calm down an irate or angry customer
    Deescalate
  7. These surveys give us insight into how customers feel
    VOC
  8. These are the values we live by
    Core Values
  9. Big cat known for it's distinctive roar
    Lion
  10. What do you use to learn processes or find solutions for your customers
    Use Your Resources
  11. For OCC, this tells us how much effort the customer feels in their interactions
    CES
  12. In each interaction, we want to provide an _____ experience for our customers
    Effortless
  13. This VOC says how satisfied a customer was with their agent
    ASAT
  14. Home Depot's slogan
    How Doers Get More Done
  15. If you know know what process to follow, you can check...
    KB
  16. This value shows how we should treat each other
    Respect for all people
  17. Our goal is to provide the best ____ to each customer
    Resolution
  18. This giant animal lives near the water and is very territorial
    Hippo
  19. Fastest land animal in the world
    Cheetah
  20. The #1 home improvement retailer in the world!
    Home Depot
  21. This VOC tells us if customers are willing to shop with us again
    LTSA
  22. Ask ____ questions to fully understand the customer's issue
    Probing
  23. A reptile known for it's powerful bite and lives near the water
    Crocodile
  24. Animal known for it's distinct black and white stripes
    Zebra
  25. This social animal lives in packs and are known for their distinct laughing sounds
    Hyena
  26. Fully focusing on what the customer is saying and responding accordingly is..
    Active Listening
  27. A group of this pink bird is known as a flamboyance
    Flamingo
  28. A nocturnal bird that hunts in the dark
    African Owl
  29. The beloved mascot of Home Depot
    Homer