26 “I’ll do my best to help.” 20 68 “I understand your concern.” 39 59 74 “Here’s what I can do for you.” 32 “We’re experiencing high call volume.” 49 45 42 14 54 75 “Can you please hold?” 10 “Please provide your account number.” 16 Coffee is life! 47 5 35 44 71 22 “Can I take your name, please?” 21 30 72 “Let me check that for you.” 6 63 “Your call is very important to us.” 61 Thank you for your patience. 52 51 “I’m sorry for the delay.” 24 50 11 “Is there anything else I can help you with?” 58 15 9 “Let me verify your information.” 3 41 1 Thank you for calling. 65 “Thank you for calling.” 8 69 37 38 36 19 67 “You’re welcome!” 7 29 18 23 “Let me clarify that for you.” 33 “We value your business.” “I’ll escalate this issue.” 12 48 66 “Let me transfer you.” 2 55 “We appreciate your feedback.” 62 73 57 “I’ll make a note of that.” 4 46 Let me clarify that for you. “Thank you for your patience.” 53 “That’s a great question!” “I’m glad you called.” 34 43 13 28 17 60 27 56 31 Please provide your account number. “I’ll follow up with you.” “Can you please repeat that?” 40 70 25 64 26 “I’ll do my best to help.” 20 68 “I understand your concern.” 39 59 74 “Here’s what I can do for you.” 32 “We’re experiencing high call volume.” 49 45 42 14 54 75 “Can you please hold?” 10 “Please provide your account number.” 16 Coffee is life! 47 5 35 44 71 22 “Can I take your name, please?” 21 30 72 “Let me check that for you.” 6 63 “Your call is very important to us.” 61 Thank you for your patience. 52 51 “I’m sorry for the delay.” 24 50 11 “Is there anything else I can help you with?” 58 15 9 “Let me verify your information.” 3 41 1 Thank you for calling. 65 “Thank you for calling.” 8 69 37 38 36 19 67 “You’re welcome!” 7 29 18 23 “Let me clarify that for you.” 33 “We value your business.” “I’ll escalate this issue.” 12 48 66 “Let me transfer you.” 2 55 “We appreciate your feedback.” 62 73 57 “I’ll make a note of that.” 4 46 Let me clarify that for you. “Thank you for your patience.” 53 “That’s a great question!” “I’m glad you called.” 34 43 13 28 17 60 27 56 31 Please provide your account number. “I’ll follow up with you.” “Can you please repeat that?” 40 70 25 64
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-26
O-“I’ll do my best to help.”
I-20
O-68
G-“I understand your concern.”
N-39
G-59
O-74
G-“Here’s what I can do for you.”
N-32
N-“We’re experiencing high call volume.”
G-49
N-45
N-42
B-14
G-54
O-75
I-“Can you please hold?”
B-10
B-“Please provide your account number.”
I-16
Coffee is life!
G-47
B-5
N-35
N-44
O-71
I-22
O-“Can I take your name, please?”
I-21
I-30
O-72
I-“Let me check that for you.”
B-6
O-63
I-“Your call is very important to us.”
O-61
Thank you for your patience.
G-52
G-51
O-“I’m sorry for the delay.”
I-24
G-50
B-11
O-“Is there anything else I can help you with?”
G-58
B-15
B-9
B-“Let me verify your information.”
B-3
N-41
B-1
Thank you for calling.
O-65
B-“Thank you for calling.”
B-8
O-69
N-37
N-38
N-36
I-19
O-67
O-“You’re welcome!”
B-7
I-29
I-18
I-23
G-“Let me clarify that for you.”
N-33
N-“We value your business.”
I-“I’ll escalate this issue.”
B-12
G-48
O-66
N-“Let me transfer you.”
B-2
G-55
N-“We appreciate your feedback.”
O-62
O-73
G-57
B-“I’ll make a note of that.”
B-4
G-46
Let me clarify that for you.
G-“Thank you for your patience.”
G-53
G-“That’s a great question!”
I-“I’m glad you called.”
N-34
N-43
B-13
I-28
I-17
G-60
I-27
G-56
N-31
Please provide your account number.
N-“I’ll follow up with you.”
B-“Can you please repeat that?”
N-40
O-70
I-25
O-64