71 72 65 “That’s a great question!” 36 24 14 59 “We value your business.” 50 46 Let me clarify that for you. 54 52 19 13 1 Thank you for calling. 37 53 “Please provide your account number.” 56 “I’ll escalate this issue.” “Let me transfer you.” 31 Please provide your account number. 68 32 57 “We’re experiencing high call volume.” 40 18 48 “Let me check that for you.” “Let me clarify that for you.” “Is there anything else I can help you with?” 42 30 45 “Thank you for your patience.” 5 70 “We appreciate your feedback.” 10 6 “Can you please hold?” 17 58 8 73 39 “Here’s what I can do for you.” “I’ll make a note of that.” 9 55 49 66 “I’m sorry for the delay.” 11 69 12 28 75 60 “I’ll do my best to help.” 4 67 16 Coffee is life! 47 “You’re welcome!” 25 38 “Can you please repeat that?” 3 41 63 “Thank you for calling.” 20 “Let me verify your information.” 22 44 21 26 “Can I take your name, please?” “I’m glad you called.” 23 34 64 51 43 2 62 74 35 29 33 “I’ll follow up with you.” 61 Thank you for your patience. “I understand your concern.” 7 15 27 “Your call is very important to us.” 71 72 65 “That’s a great question!” 36 24 14 59 “We value your business.” 50 46 Let me clarify that for you. 54 52 19 13 1 Thank you for calling. 37 53 “Please provide your account number.” 56 “I’ll escalate this issue.” “Let me transfer you.” 31 Please provide your account number. 68 32 57 “We’re experiencing high call volume.” 40 18 48 “Let me check that for you.” “Let me clarify that for you.” “Is there anything else I can help you with?” 42 30 45 “Thank you for your patience.” 5 70 “We appreciate your feedback.” 10 6 “Can you please hold?” 17 58 8 73 39 “Here’s what I can do for you.” “I’ll make a note of that.” 9 55 49 66 “I’m sorry for the delay.” 11 69 12 28 75 60 “I’ll do my best to help.” 4 67 16 Coffee is life! 47 “You’re welcome!” 25 38 “Can you please repeat that?” 3 41 63 “Thank you for calling.” 20 “Let me verify your information.” 22 44 21 26 “Can I take your name, please?” “I’m glad you called.” 23 34 64 51 43 2 62 74 35 29 33 “I’ll follow up with you.” 61 Thank you for your patience. “I understand your concern.” 7 15 27 “Your call is very important to us.”
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-71
O-72
O-65
G-“That’s a great question!”
N-36
I-24
B-14
G-59
N-“We value your business.”
G-50
G-46
Let me clarify that for you.
G-54
G-52
I-19
B-13
B-1
Thank you for calling.
N-37
G-53
B-“Please provide your account number.”
G-56
I-“I’ll escalate this issue.”
N-“Let me transfer you.”
N-31
Please provide your account number.
O-68
N-32
G-57
N-“We’re experiencing high call volume.”
N-40
I-18
G-48
I-“Let me check that for you.”
G-“Let me clarify that for you.”
O-“Is there anything else I can help you with?”
N-42
I-30
N-45
G-“Thank you for your patience.”
B-5
O-70
N-“We appreciate your feedback.”
B-10
B-6
I-“Can you please hold?”
I-17
G-58
B-8
O-73
N-39
G-“Here’s what I can do for you.”
B-“I’ll make a note of that.”
B-9
G-55
G-49
O-66
O-“I’m sorry for the delay.”
B-11
O-69
B-12
I-28
O-75
G-60
O-“I’ll do my best to help.”
B-4
O-67
I-16
Coffee is life!
G-47
O-“You’re welcome!”
I-25
N-38
B-“Can you please repeat that?”
B-3
N-41
O-63
B-“Thank you for calling.”
I-20
B-“Let me verify your information.”
I-22
N-44
I-21
I-26
O-“Can I take your name, please?”
I-“I’m glad you called.”
I-23
N-34
O-64
G-51
N-43
B-2
O-62
O-74
N-35
I-29
N-33
N-“I’ll follow up with you.”
O-61
Thank you for your patience.
G-“I understand your concern.”
B-7
B-15
I-27
I-“Your call is very important to us.”