“Let me transfer you.” 4 53 72 26 “We’re experiencing high call volume.” 51 “Here’s what I can do for you.” 15 55 6 56 19 “Can I take your name, please?” “I’ll escalate this issue.” “I’ll make a note of that.” 58 2 “I understand your concern.” 7 74 24 21 11 39 37 67 “I’ll follow up with you.” “Can you please hold?” 16 Coffee is life! 54 “Thank you for your patience.” “You’re welcome!” 36 50 43 29 61 Thank you for your patience. 32 33 “I’m glad you called.” 60 38 “Is there anything else I can help you with?” 31 Please provide your account number. 71 12 66 “Your call is very important to us.” 70 44 “Let me check that for you.” 69 “I’ll do my best to help.” 41 62 “Thank you for calling.” 1 Thank you for calling. 20 18 8 3 “We appreciate your feedback.” 49 68 40 34 64 “I’m sorry for the delay.” 52 63 48 42 25 57 45 13 59 35 27 “That’s a great question!” “Can you please repeat that?” “Let me verify your information.” “Let me clarify that for you.” 10 46 Let me clarify that for you. 23 75 “Please provide your account number.” 73 “We value your business.” 65 9 14 22 47 17 28 30 5 “Let me transfer you.” 4 53 72 26 “We’re experiencing high call volume.” 51 “Here’s what I can do for you.” 15 55 6 56 19 “Can I take your name, please?” “I’ll escalate this issue.” “I’ll make a note of that.” 58 2 “I understand your concern.” 7 74 24 21 11 39 37 67 “I’ll follow up with you.” “Can you please hold?” 16 Coffee is life! 54 “Thank you for your patience.” “You’re welcome!” 36 50 43 29 61 Thank you for your patience. 32 33 “I’m glad you called.” 60 38 “Is there anything else I can help you with?” 31 Please provide your account number. 71 12 66 “Your call is very important to us.” 70 44 “Let me check that for you.” 69 “I’ll do my best to help.” 41 62 “Thank you for calling.” 1 Thank you for calling. 20 18 8 3 “We appreciate your feedback.” 49 68 40 34 64 “I’m sorry for the delay.” 52 63 48 42 25 57 45 13 59 35 27 “That’s a great question!” “Can you please repeat that?” “Let me verify your information.” “Let me clarify that for you.” 10 46 Let me clarify that for you. 23 75 “Please provide your account number.” 73 “We value your business.” 65 9 14 22 47 17 28 30 5
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-“Let me transfer you.”
B-4
G-53
O-72
I-26
N-“We’re experiencing high call volume.”
G-51
G-“Here’s what I can do for you.”
B-15
G-55
B-6
G-56
I-19
O-“Can I take your name, please?”
I-“I’ll escalate this issue.”
B-“I’ll make a note of that.”
G-58
B-2
G-“I understand your concern.”
B-7
O-74
I-24
I-21
B-11
N-39
N-37
O-67
N-“I’ll follow up with you.”
I-“Can you please hold?”
I-16
Coffee is life!
G-54
G-“Thank you for your patience.”
O-“You’re welcome!”
N-36
G-50
N-43
I-29
O-61
Thank you for your patience.
N-32
N-33
I-“I’m glad you called.”
G-60
N-38
O-“Is there anything else I can help you with?”
N-31
Please provide your account number.
O-71
B-12
O-66
I-“Your call is very important to us.”
O-70
N-44
I-“Let me check that for you.”
O-69
O-“I’ll do my best to help.”
N-41
O-62
B-“Thank you for calling.”
B-1
Thank you for calling.
I-20
I-18
B-8
B-3
N-“We appreciate your feedback.”
G-49
O-68
N-40
N-34
O-64
O-“I’m sorry for the delay.”
G-52
O-63
G-48
N-42
I-25
G-57
N-45
B-13
G-59
N-35
I-27
G-“That’s a great question!”
B-“Can you please repeat that?”
B-“Let me verify your information.”
G-“Let me clarify that for you.”
B-10
G-46
Let me clarify that for you.
I-23
O-75
B-“Please provide your account number.”
O-73
N-“We value your business.”
O-65
B-9
B-14
I-22
G-47
I-17
I-28
I-30
B-5