74 “Thank you for your patience.” 41 54 42 19 27 24 30 1 Thank you for calling. 18 10 67 45 “Let me verify your information.” “I’m glad you called.” “We’re experiencing high call volume.” 46 Let me clarify that for you. “I’m sorry for the delay.” 9 39 57 “I’ll make a note of that.” “You’re welcome!” 73 23 66 “Your call is very important to us.” 7 “Can you please hold?” 38 29 43 “We appreciate your feedback.” “Here’s what I can do for you.” 40 48 55 69 52 “I understand your concern.” 17 26 “That’s a great question!” 49 “Let me transfer you.” “Let me clarify that for you.” “Please provide your account number.” 37 “I’ll escalate this issue.” 47 59 3 6 32 “Thank you for calling.” 31 Please provide your account number. 12 16 Coffee is life! “Let me check that for you.” 33 “Is there anything else I can help you with?” 58 44 4 21 “Can I take your name, please?” “We value your business.” “I’ll follow up with you.” 72 15 36 53 51 20 35 64 5 68 60 70 “I’ll do my best to help.” 50 22 34 63 71 75 11 25 2 8 61 Thank you for your patience. 28 “Can you please repeat that?” 14 65 13 62 56 74 “Thank you for your patience.” 41 54 42 19 27 24 30 1 Thank you for calling. 18 10 67 45 “Let me verify your information.” “I’m glad you called.” “We’re experiencing high call volume.” 46 Let me clarify that for you. “I’m sorry for the delay.” 9 39 57 “I’ll make a note of that.” “You’re welcome!” 73 23 66 “Your call is very important to us.” 7 “Can you please hold?” 38 29 43 “We appreciate your feedback.” “Here’s what I can do for you.” 40 48 55 69 52 “I understand your concern.” 17 26 “That’s a great question!” 49 “Let me transfer you.” “Let me clarify that for you.” “Please provide your account number.” 37 “I’ll escalate this issue.” 47 59 3 6 32 “Thank you for calling.” 31 Please provide your account number. 12 16 Coffee is life! “Let me check that for you.” 33 “Is there anything else I can help you with?” 58 44 4 21 “Can I take your name, please?” “We value your business.” “I’ll follow up with you.” 72 15 36 53 51 20 35 64 5 68 60 70 “I’ll do my best to help.” 50 22 34 63 71 75 11 25 2 8 61 Thank you for your patience. 28 “Can you please repeat that?” 14 65 13 62 56
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-74
G-“Thank you for your patience.”
N-41
G-54
N-42
I-19
I-27
I-24
I-30
B-1
Thank you for calling.
I-18
B-10
O-67
N-45
B-“Let me verify your information.”
I-“I’m glad you called.”
N-“We’re experiencing high call volume.”
G-46
Let me clarify that for you.
O-“I’m sorry for the delay.”
B-9
N-39
G-57
B-“I’ll make a note of that.”
O-“You’re welcome!”
O-73
I-23
O-66
I-“Your call is very important to us.”
B-7
I-“Can you please hold?”
N-38
I-29
N-43
N-“We appreciate your feedback.”
G-“Here’s what I can do for you.”
N-40
G-48
G-55
O-69
G-52
G-“I understand your concern.”
I-17
I-26
G-“That’s a great question!”
G-49
N-“Let me transfer you.”
G-“Let me clarify that for you.”
B-“Please provide your account number.”
N-37
I-“I’ll escalate this issue.”
G-47
G-59
B-3
B-6
N-32
B-“Thank you for calling.”
N-31
Please provide your account number.
B-12
I-16
Coffee is life!
I-“Let me check that for you.”
N-33
O-“Is there anything else I can help you with?”
G-58
N-44
B-4
I-21
O-“Can I take your name, please?”
N-“We value your business.”
N-“I’ll follow up with you.”
O-72
B-15
N-36
G-53
G-51
I-20
N-35
O-64
B-5
O-68
G-60
O-70
O-“I’ll do my best to help.”
G-50
I-22
N-34
O-63
O-71
O-75
B-11
I-25
B-2
B-8
O-61
Thank you for your patience.
I-28
B-“Can you please repeat that?”
B-14
O-65
B-13
O-62
G-56