32 62 “Can you please hold?” “We’re experiencing high call volume.” 47 75 34 45 70 63 20 “We value your business.” 44 41 61 Thank you for your patience. 74 “I’ll follow up with you.” 35 55 66 54 26 31 Please provide your account number. 13 69 7 “Your call is very important to us.” 65 24 73 52 67 “I’ll escalate this issue.” 8 25 “Let me transfer you.” “Please provide your account number.” 30 72 “Here’s what I can do for you.” 17 16 Coffee is life! 42 56 19 2 57 51 28 27 “That’s a great question!” 15 “Can you please repeat that?” 14 18 “I’m sorry for the delay.” 68 “I understand your concern.” 59 “Let me verify your information.” 3 “Let me check that for you.” 39 40 71 6 46 Let me clarify that for you. 33 10 12 53 5 38 49 “Is there anything else I can help you with?” 21 11 60 29 “Thank you for calling.” “Can I take your name, please?” 36 48 “We appreciate your feedback.” “I’ll do my best to help.” 23 9 4 1 Thank you for calling. “Let me clarify that for you.” 58 50 “Thank you for your patience.” 22 37 “I’m glad you called.” 43 “You’re welcome!” 64 “I’ll make a note of that.” 32 62 “Can you please hold?” “We’re experiencing high call volume.” 47 75 34 45 70 63 20 “We value your business.” 44 41 61 Thank you for your patience. 74 “I’ll follow up with you.” 35 55 66 54 26 31 Please provide your account number. 13 69 7 “Your call is very important to us.” 65 24 73 52 67 “I’ll escalate this issue.” 8 25 “Let me transfer you.” “Please provide your account number.” 30 72 “Here’s what I can do for you.” 17 16 Coffee is life! 42 56 19 2 57 51 28 27 “That’s a great question!” 15 “Can you please repeat that?” 14 18 “I’m sorry for the delay.” 68 “I understand your concern.” 59 “Let me verify your information.” 3 “Let me check that for you.” 39 40 71 6 46 Let me clarify that for you. 33 10 12 53 5 38 49 “Is there anything else I can help you with?” 21 11 60 29 “Thank you for calling.” “Can I take your name, please?” 36 48 “We appreciate your feedback.” “I’ll do my best to help.” 23 9 4 1 Thank you for calling. “Let me clarify that for you.” 58 50 “Thank you for your patience.” 22 37 “I’m glad you called.” 43 “You’re welcome!” 64 “I’ll make a note of that.”
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-32
O-62
I-“Can you please hold?”
N-“We’re experiencing high call volume.”
G-47
O-75
N-34
N-45
O-70
O-63
I-20
N-“We value your business.”
N-44
N-41
O-61
Thank you for your patience.
O-74
N-“I’ll follow up with you.”
N-35
G-55
O-66
G-54
I-26
N-31
Please provide your account number.
B-13
O-69
B-7
I-“Your call is very important to us.”
O-65
I-24
O-73
G-52
O-67
I-“I’ll escalate this issue.”
B-8
I-25
N-“Let me transfer you.”
B-“Please provide your account number.”
I-30
O-72
G-“Here’s what I can do for you.”
I-17
I-16
Coffee is life!
N-42
G-56
I-19
B-2
G-57
G-51
I-28
I-27
G-“That’s a great question!”
B-15
B-“Can you please repeat that?”
B-14
I-18
O-“I’m sorry for the delay.”
O-68
G-“I understand your concern.”
G-59
B-“Let me verify your information.”
B-3
I-“Let me check that for you.”
N-39
N-40
O-71
B-6
G-46
Let me clarify that for you.
N-33
B-10
B-12
G-53
B-5
N-38
G-49
O-“Is there anything else I can help you with?”
I-21
B-11
G-60
I-29
B-“Thank you for calling.”
O-“Can I take your name, please?”
N-36
G-48
N-“We appreciate your feedback.”
O-“I’ll do my best to help.”
I-23
B-9
B-4
B-1
Thank you for calling.
G-“Let me clarify that for you.”
G-58
G-50
G-“Thank you for your patience.”
I-22
N-37
I-“I’m glad you called.”
N-43
O-“You’re welcome!”
O-64
B-“I’ll make a note of that.”