74 19 47 39 12 35 63 “Please provide your account number.” 42 6 2 22 33 “We’re experiencing high call volume.” 15 “I’ll follow up with you.” “We value your business.” 53 14 “Thank you for calling.” 62 61 Thank you for your patience. 72 59 27 68 54 8 32 40 4 50 41 9 34 56 73 17 46 Let me clarify that for you. 51 20 65 64 57 48 11 52 23 13 “Let me verify your information.” 66 “That’s a great question!” 71 “I’ll make a note of that.” “You’re welcome!” 10 67 “Here’s what I can do for you.” 25 43 44 45 70 69 “Let me check that for you.” “Your call is very important to us.” “Can you please hold?” 1 Thank you for calling. 58 7 24 “Let me transfer you.” “Let me clarify that for you.” 26 3 30 75 “I understand your concern.” 37 29 16 Coffee is life! “Can you please repeat that?” 36 “I’m glad you called.” 21 “Can I take your name, please?” “I’m sorry for the delay.” “I’ll escalate this issue.” 60 18 “Is there anything else I can help you with?” “Thank you for your patience.” 55 31 Please provide your account number. 28 “I’ll do my best to help.” “We appreciate your feedback.” 5 38 49 74 19 47 39 12 35 63 “Please provide your account number.” 42 6 2 22 33 “We’re experiencing high call volume.” 15 “I’ll follow up with you.” “We value your business.” 53 14 “Thank you for calling.” 62 61 Thank you for your patience. 72 59 27 68 54 8 32 40 4 50 41 9 34 56 73 17 46 Let me clarify that for you. 51 20 65 64 57 48 11 52 23 13 “Let me verify your information.” 66 “That’s a great question!” 71 “I’ll make a note of that.” “You’re welcome!” 10 67 “Here’s what I can do for you.” 25 43 44 45 70 69 “Let me check that for you.” “Your call is very important to us.” “Can you please hold?” 1 Thank you for calling. 58 7 24 “Let me transfer you.” “Let me clarify that for you.” 26 3 30 75 “I understand your concern.” 37 29 16 Coffee is life! “Can you please repeat that?” 36 “I’m glad you called.” 21 “Can I take your name, please?” “I’m sorry for the delay.” “I’ll escalate this issue.” 60 18 “Is there anything else I can help you with?” “Thank you for your patience.” 55 31 Please provide your account number. 28 “I’ll do my best to help.” “We appreciate your feedback.” 5 38 49
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-74
I-19
G-47
N-39
B-12
N-35
O-63
B-“Please provide your account number.”
N-42
B-6
B-2
I-22
N-33
N-“We’re experiencing high call volume.”
B-15
N-“I’ll follow up with you.”
N-“We value your business.”
G-53
B-14
B-“Thank you for calling.”
O-62
O-61
Thank you for your patience.
O-72
G-59
I-27
O-68
G-54
B-8
N-32
N-40
B-4
G-50
N-41
B-9
N-34
G-56
O-73
I-17
G-46
Let me clarify that for you.
G-51
I-20
O-65
O-64
G-57
G-48
B-11
G-52
I-23
B-13
B-“Let me verify your information.”
O-66
G-“That’s a great question!”
O-71
B-“I’ll make a note of that.”
O-“You’re welcome!”
B-10
O-67
G-“Here’s what I can do for you.”
I-25
N-43
N-44
N-45
O-70
O-69
I-“Let me check that for you.”
I-“Your call is very important to us.”
I-“Can you please hold?”
B-1
Thank you for calling.
G-58
B-7
I-24
N-“Let me transfer you.”
G-“Let me clarify that for you.”
I-26
B-3
I-30
O-75
G-“I understand your concern.”
N-37
I-29
I-16
Coffee is life!
B-“Can you please repeat that?”
N-36
I-“I’m glad you called.”
I-21
O-“Can I take your name, please?”
O-“I’m sorry for the delay.”
I-“I’ll escalate this issue.”
G-60
I-18
O-“Is there anything else I can help you with?”
G-“Thank you for your patience.”
G-55
N-31
Please provide your account number.
I-28
O-“I’ll do my best to help.”
N-“We appreciate your feedback.”
B-5
N-38
G-49