40 “Thank you for your patience.” 64 “Please provide your account number.” “Let me check that for you.” “Can you please hold?” “Can I take your name, please?” 72 68 39 70 21 27 9 5 38 31 Please provide your account number. 61 Thank you for your patience. 67 “You’re welcome!” 75 60 71 69 35 15 58 34 63 2 “I’ll make a note of that.” 29 7 “That’s a great question!” 37 24 41 13 59 26 57 47 51 “I’m glad you called.” 73 “Let me transfer you.” “Let me clarify that for you.” “Your call is very important to us.” 14 23 74 53 44 “I understand your concern.” “We appreciate your feedback.” 43 56 “Thank you for calling.” 62 “I’ll follow up with you.” 54 8 25 19 42 33 45 10 “I’ll escalate this issue.” “We value your business.” “Let me verify your information.” 3 “Can you please repeat that?” “Here’s what I can do for you.” “I’m sorry for the delay.” 50 55 48 12 “I’ll do my best to help.” 46 Let me clarify that for you. “We’re experiencing high call volume.” 52 65 30 “Is there anything else I can help you with?” 49 16 Coffee is life! 28 18 11 66 22 17 4 20 32 36 1 Thank you for calling. 6 40 “Thank you for your patience.” 64 “Please provide your account number.” “Let me check that for you.” “Can you please hold?” “Can I take your name, please?” 72 68 39 70 21 27 9 5 38 31 Please provide your account number. 61 Thank you for your patience. 67 “You’re welcome!” 75 60 71 69 35 15 58 34 63 2 “I’ll make a note of that.” 29 7 “That’s a great question!” 37 24 41 13 59 26 57 47 51 “I’m glad you called.” 73 “Let me transfer you.” “Let me clarify that for you.” “Your call is very important to us.” 14 23 74 53 44 “I understand your concern.” “We appreciate your feedback.” 43 56 “Thank you for calling.” 62 “I’ll follow up with you.” 54 8 25 19 42 33 45 10 “I’ll escalate this issue.” “We value your business.” “Let me verify your information.” 3 “Can you please repeat that?” “Here’s what I can do for you.” “I’m sorry for the delay.” 50 55 48 12 “I’ll do my best to help.” 46 Let me clarify that for you. “We’re experiencing high call volume.” 52 65 30 “Is there anything else I can help you with?” 49 16 Coffee is life! 28 18 11 66 22 17 4 20 32 36 1 Thank you for calling. 6
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-40
G-“Thank you for your patience.”
O-64
B-“Please provide your account number.”
I-“Let me check that for you.”
I-“Can you please hold?”
O-“Can I take your name, please?”
O-72
O-68
N-39
O-70
I-21
I-27
B-9
B-5
N-38
N-31
Please provide your account number.
O-61
Thank you for your patience.
O-67
O-“You’re welcome!”
O-75
G-60
O-71
O-69
N-35
B-15
G-58
N-34
O-63
B-2
B-“I’ll make a note of that.”
I-29
B-7
G-“That’s a great question!”
N-37
I-24
N-41
B-13
G-59
I-26
G-57
G-47
G-51
I-“I’m glad you called.”
O-73
N-“Let me transfer you.”
G-“Let me clarify that for you.”
I-“Your call is very important to us.”
B-14
I-23
O-74
G-53
N-44
G-“I understand your concern.”
N-“We appreciate your feedback.”
N-43
G-56
B-“Thank you for calling.”
O-62
N-“I’ll follow up with you.”
G-54
B-8
I-25
I-19
N-42
N-33
N-45
B-10
I-“I’ll escalate this issue.”
N-“We value your business.”
B-“Let me verify your information.”
B-3
B-“Can you please repeat that?”
G-“Here’s what I can do for you.”
O-“I’m sorry for the delay.”
G-50
G-55
G-48
B-12
O-“I’ll do my best to help.”
G-46
Let me clarify that for you.
N-“We’re experiencing high call volume.”
G-52
O-65
I-30
O-“Is there anything else I can help you with?”
G-49
I-16
Coffee is life!
I-28
I-18
B-11
O-66
I-22
I-17
B-4
I-20
N-32
N-36
B-1
Thank you for calling.
B-6