“I’ll escalate this issue.” “I’m sorry for the delay.” “I’m glad you called.” “I’ll do my best to help.” 15 “Let me check that for you.” 40 18 50 43 45 27 “We’re experiencing high call volume.” 63 14 25 72 52 21 20 “Can you please repeat that?” 56 23 2 1 Thank you for calling. 65 “You’re welcome!” 22 51 39 “Your call is very important to us.” 61 Thank you for your patience. 49 “Thank you for your patience.” 34 41 35 68 44 47 5 67 “We appreciate your feedback.” 26 55 10 16 Coffee is life! 12 59 58 “Can I take your name, please?” 13 “Please provide your account number.” 54 31 Please provide your account number. “Thank you for calling.” “Let me verify your information.” 62 “Here’s what I can do for you.” 33 48 17 “Can you please hold?” 71 “Let me clarify that for you.” 36 69 37 57 11 “We value your business.” 60 “Is there anything else I can help you with?” 73 42 7 “Let me transfer you.” 19 66 74 30 32 70 38 8 “I understand your concern.” 64 9 “I’ll follow up with you.” 29 “I’ll make a note of that.” 3 53 46 Let me clarify that for you. 75 24 “That’s a great question!” 28 6 4 “I’ll escalate this issue.” “I’m sorry for the delay.” “I’m glad you called.” “I’ll do my best to help.” 15 “Let me check that for you.” 40 18 50 43 45 27 “We’re experiencing high call volume.” 63 14 25 72 52 21 20 “Can you please repeat that?” 56 23 2 1 Thank you for calling. 65 “You’re welcome!” 22 51 39 “Your call is very important to us.” 61 Thank you for your patience. 49 “Thank you for your patience.” 34 41 35 68 44 47 5 67 “We appreciate your feedback.” 26 55 10 16 Coffee is life! 12 59 58 “Can I take your name, please?” 13 “Please provide your account number.” 54 31 Please provide your account number. “Thank you for calling.” “Let me verify your information.” 62 “Here’s what I can do for you.” 33 48 17 “Can you please hold?” 71 “Let me clarify that for you.” 36 69 37 57 11 “We value your business.” 60 “Is there anything else I can help you with?” 73 42 7 “Let me transfer you.” 19 66 74 30 32 70 38 8 “I understand your concern.” 64 9 “I’ll follow up with you.” 29 “I’ll make a note of that.” 3 53 46 Let me clarify that for you. 75 24 “That’s a great question!” 28 6 4
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-“I’ll escalate this issue.”
O-“I’m sorry for the delay.”
I-“I’m glad you called.”
O-“I’ll do my best to help.”
B-15
I-“Let me check that for you.”
N-40
I-18
G-50
N-43
N-45
I-27
N-“We’re experiencing high call volume.”
O-63
B-14
I-25
O-72
G-52
I-21
I-20
B-“Can you please repeat that?”
G-56
I-23
B-2
B-1
Thank you for calling.
O-65
O-“You’re welcome!”
I-22
G-51
N-39
I-“Your call is very important to us.”
O-61
Thank you for your patience.
G-49
G-“Thank you for your patience.”
N-34
N-41
N-35
O-68
N-44
G-47
B-5
O-67
N-“We appreciate your feedback.”
I-26
G-55
B-10
I-16
Coffee is life!
B-12
G-59
G-58
O-“Can I take your name, please?”
B-13
B-“Please provide your account number.”
G-54
N-31
Please provide your account number.
B-“Thank you for calling.”
B-“Let me verify your information.”
O-62
G-“Here’s what I can do for you.”
N-33
G-48
I-17
I-“Can you please hold?”
O-71
G-“Let me clarify that for you.”
N-36
O-69
N-37
G-57
B-11
N-“We value your business.”
G-60
O-“Is there anything else I can help you with?”
O-73
N-42
B-7
N-“Let me transfer you.”
I-19
O-66
O-74
I-30
N-32
O-70
N-38
B-8
G-“I understand your concern.”
O-64
B-9
N-“I’ll follow up with you.”
I-29
B-“I’ll make a note of that.”
B-3
G-53
G-46
Let me clarify that for you.
O-75
I-24
G-“That’s a great question!”
I-28
B-6
B-4