28 “I’ll follow up with you.” 46 Let me clarify that for you. 29 27 “Thank you for your patience.” “We’re experiencing high call volume.” 66 20 62 75 “Is there anything else I can help you with?” “I’m sorry for the delay.” 53 “Can you please repeat that?” 50 10 36 68 65 “I understand your concern.” 33 “I’m glad you called.” 73 “Here’s what I can do for you.” 74 14 56 25 “We appreciate your feedback.” 7 21 “Can you please hold?” “Please provide your account number.” “I’ll make a note of that.” 35 “You’re welcome!” “Let me check that for you.” 57 “Thank you for calling.” 13 “I’ll escalate this issue.” 9 38 40 69 70 6 23 “Can I take your name, please?” 51 “Let me transfer you.” 59 17 2 63 “Let me verify your information.” 61 Thank you for your patience. 71 39 4 “I’ll do my best to help.” 3 11 55 58 34 60 44 26 30 15 48 45 8 64 49 12 72 “We value your business.” 43 “Your call is very important to us.” 47 54 41 “Let me clarify that for you.” 67 52 5 37 42 1 Thank you for calling. 16 Coffee is life! “That’s a great question!” 24 22 31 Please provide your account number. 18 19 32 28 “I’ll follow up with you.” 46 Let me clarify that for you. 29 27 “Thank you for your patience.” “We’re experiencing high call volume.” 66 20 62 75 “Is there anything else I can help you with?” “I’m sorry for the delay.” 53 “Can you please repeat that?” 50 10 36 68 65 “I understand your concern.” 33 “I’m glad you called.” 73 “Here’s what I can do for you.” 74 14 56 25 “We appreciate your feedback.” 7 21 “Can you please hold?” “Please provide your account number.” “I’ll make a note of that.” 35 “You’re welcome!” “Let me check that for you.” 57 “Thank you for calling.” 13 “I’ll escalate this issue.” 9 38 40 69 70 6 23 “Can I take your name, please?” 51 “Let me transfer you.” 59 17 2 63 “Let me verify your information.” 61 Thank you for your patience. 71 39 4 “I’ll do my best to help.” 3 11 55 58 34 60 44 26 30 15 48 45 8 64 49 12 72 “We value your business.” 43 “Your call is very important to us.” 47 54 41 “Let me clarify that for you.” 67 52 5 37 42 1 Thank you for calling. 16 Coffee is life! “That’s a great question!” 24 22 31 Please provide your account number. 18 19 32
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-28
N-“I’ll follow up with you.”
G-46
Let me clarify that for you.
I-29
I-27
G-“Thank you for your patience.”
N-“We’re experiencing high call volume.”
O-66
I-20
O-62
O-75
O-“Is there anything else I can help you with?”
O-“I’m sorry for the delay.”
G-53
B-“Can you please repeat that?”
G-50
B-10
N-36
O-68
O-65
G-“I understand your concern.”
N-33
I-“I’m glad you called.”
O-73
G-“Here’s what I can do for you.”
O-74
B-14
G-56
I-25
N-“We appreciate your feedback.”
B-7
I-21
I-“Can you please hold?”
B-“Please provide your account number.”
B-“I’ll make a note of that.”
N-35
O-“You’re welcome!”
I-“Let me check that for you.”
G-57
B-“Thank you for calling.”
B-13
I-“I’ll escalate this issue.”
B-9
N-38
N-40
O-69
O-70
B-6
I-23
O-“Can I take your name, please?”
G-51
N-“Let me transfer you.”
G-59
I-17
B-2
O-63
B-“Let me verify your information.”
O-61
Thank you for your patience.
O-71
N-39
B-4
O-“I’ll do my best to help.”
B-3
B-11
G-55
G-58
N-34
G-60
N-44
I-26
I-30
B-15
G-48
N-45
B-8
O-64
G-49
B-12
O-72
N-“We value your business.”
N-43
I-“Your call is very important to us.”
G-47
G-54
N-41
G-“Let me clarify that for you.”
O-67
G-52
B-5
N-37
N-42
B-1
Thank you for calling.
I-16
Coffee is life!
G-“That’s a great question!”
I-24
I-22
N-31
Please provide your account number.
I-18
I-19
N-32