54 18 64 61 Thank you for your patience. 17 34 49 48 “You’re welcome!” 74 53 41 “Please provide your account number.” 70 11 “Let me verify your information.” “Let me transfer you.” 69 36 “I’ll escalate this issue.” “I’ll follow up with you.” 43 44 “Can I take your name, please?” 45 55 “I understand your concern.” 38 26 63 22 72 59 7 “Thank you for calling.” 60 “I’ll make a note of that.” 5 30 66 40 “Thank you for your patience.” 15 71 42 9 51 “We value your business.” “Let me clarify that for you.” 14 73 57 “That’s a great question!” 56 29 65 “Your call is very important to us.” 3 20 58 16 Coffee is life! 12 52 28 33 37 “I’ll do my best to help.” 27 35 67 31 Please provide your account number. 8 68 21 “We appreciate your feedback.” 47 32 6 19 “Let me check that for you.” “Here’s what I can do for you.” 39 “I’m glad you called.” 62 “I’m sorry for the delay.” 50 13 23 “Can you please hold?” 75 46 Let me clarify that for you. 2 25 10 4 24 1 Thank you for calling. “We’re experiencing high call volume.” “Is there anything else I can help you with?” “Can you please repeat that?” 54 18 64 61 Thank you for your patience. 17 34 49 48 “You’re welcome!” 74 53 41 “Please provide your account number.” 70 11 “Let me verify your information.” “Let me transfer you.” 69 36 “I’ll escalate this issue.” “I’ll follow up with you.” 43 44 “Can I take your name, please?” 45 55 “I understand your concern.” 38 26 63 22 72 59 7 “Thank you for calling.” 60 “I’ll make a note of that.” 5 30 66 40 “Thank you for your patience.” 15 71 42 9 51 “We value your business.” “Let me clarify that for you.” 14 73 57 “That’s a great question!” 56 29 65 “Your call is very important to us.” 3 20 58 16 Coffee is life! 12 52 28 33 37 “I’ll do my best to help.” 27 35 67 31 Please provide your account number. 8 68 21 “We appreciate your feedback.” 47 32 6 19 “Let me check that for you.” “Here’s what I can do for you.” 39 “I’m glad you called.” 62 “I’m sorry for the delay.” 50 13 23 “Can you please hold?” 75 46 Let me clarify that for you. 2 25 10 4 24 1 Thank you for calling. “We’re experiencing high call volume.” “Is there anything else I can help you with?” “Can you please repeat that?”
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-54
I-18
O-64
O-61
Thank you for your patience.
I-17
N-34
G-49
G-48
O-“You’re welcome!”
O-74
G-53
N-41
B-“Please provide your account number.”
O-70
B-11
B-“Let me verify your information.”
N-“Let me transfer you.”
O-69
N-36
I-“I’ll escalate this issue.”
N-“I’ll follow up with you.”
N-43
N-44
O-“Can I take your name, please?”
N-45
G-55
G-“I understand your concern.”
N-38
I-26
O-63
I-22
O-72
G-59
B-7
B-“Thank you for calling.”
G-60
B-“I’ll make a note of that.”
B-5
I-30
O-66
N-40
G-“Thank you for your patience.”
B-15
O-71
N-42
B-9
G-51
N-“We value your business.”
G-“Let me clarify that for you.”
B-14
O-73
G-57
G-“That’s a great question!”
G-56
I-29
O-65
I-“Your call is very important to us.”
B-3
I-20
G-58
I-16
Coffee is life!
B-12
G-52
I-28
N-33
N-37
O-“I’ll do my best to help.”
I-27
N-35
O-67
N-31
Please provide your account number.
B-8
O-68
I-21
N-“We appreciate your feedback.”
G-47
N-32
B-6
I-19
I-“Let me check that for you.”
G-“Here’s what I can do for you.”
N-39
I-“I’m glad you called.”
O-62
O-“I’m sorry for the delay.”
G-50
B-13
I-23
I-“Can you please hold?”
O-75
G-46
Let me clarify that for you.
B-2
I-25
B-10
B-4
I-24
B-1
Thank you for calling.
N-“We’re experiencing high call volume.”
O-“Is there anything else I can help you with?”
B-“Can you please repeat that?”