“I’ll do my best to help.” “We’re experiencing high call volume.” 10 52 22 9 69 59 30 57 40 1 Thank you for calling. 58 36 “We appreciate your feedback.” 35 18 45 20 26 29 49 71 “I’m sorry for the delay.” 66 60 8 68 15 67 21 “You’re welcome!” 37 12 “Is there anything else I can help you with?” 51 “Your call is very important to us.” “Let me check that for you.” 28 72 2 44 “Let me clarify that for you.” 74 5 65 31 Please provide your account number. 46 Let me clarify that for you. 33 70 “Thank you for your patience.” “I’ll make a note of that.” 56 27 “Can I take your name, please?” “I’ll escalate this issue.” 43 32 “Can you please repeat that?” 63 4 “We value your business.” 3 “Let me transfer you.” 50 41 “I understand your concern.” 16 Coffee is life! “Let me verify your information.” 11 53 7 55 “Please provide your account number.” “Can you please hold?” 14 48 24 19 “I’m glad you called.” “I’ll follow up with you.” 13 “Here’s what I can do for you.” “Thank you for calling.” 38 39 25 64 23 75 73 “That’s a great question!” 6 47 34 17 62 61 Thank you for your patience. 42 54 “I’ll do my best to help.” “We’re experiencing high call volume.” 10 52 22 9 69 59 30 57 40 1 Thank you for calling. 58 36 “We appreciate your feedback.” 35 18 45 20 26 29 49 71 “I’m sorry for the delay.” 66 60 8 68 15 67 21 “You’re welcome!” 37 12 “Is there anything else I can help you with?” 51 “Your call is very important to us.” “Let me check that for you.” 28 72 2 44 “Let me clarify that for you.” 74 5 65 31 Please provide your account number. 46 Let me clarify that for you. 33 70 “Thank you for your patience.” “I’ll make a note of that.” 56 27 “Can I take your name, please?” “I’ll escalate this issue.” 43 32 “Can you please repeat that?” 63 4 “We value your business.” 3 “Let me transfer you.” 50 41 “I understand your concern.” 16 Coffee is life! “Let me verify your information.” 11 53 7 55 “Please provide your account number.” “Can you please hold?” 14 48 24 19 “I’m glad you called.” “I’ll follow up with you.” 13 “Here’s what I can do for you.” “Thank you for calling.” 38 39 25 64 23 75 73 “That’s a great question!” 6 47 34 17 62 61 Thank you for your patience. 42 54
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-“I’ll do my best to help.”
N-“We’re experiencing high call volume.”
B-10
G-52
I-22
B-9
O-69
G-59
I-30
G-57
N-40
B-1
Thank you for calling.
G-58
N-36
N-“We appreciate your feedback.”
N-35
I-18
N-45
I-20
I-26
I-29
G-49
O-71
O-“I’m sorry for the delay.”
O-66
G-60
B-8
O-68
B-15
O-67
I-21
O-“You’re welcome!”
N-37
B-12
O-“Is there anything else I can help you with?”
G-51
I-“Your call is very important to us.”
I-“Let me check that for you.”
I-28
O-72
B-2
N-44
G-“Let me clarify that for you.”
O-74
B-5
O-65
N-31
Please provide your account number.
G-46
Let me clarify that for you.
N-33
O-70
G-“Thank you for your patience.”
B-“I’ll make a note of that.”
G-56
I-27
O-“Can I take your name, please?”
I-“I’ll escalate this issue.”
N-43
N-32
B-“Can you please repeat that?”
O-63
B-4
N-“We value your business.”
B-3
N-“Let me transfer you.”
G-50
N-41
G-“I understand your concern.”
I-16
Coffee is life!
B-“Let me verify your information.”
B-11
G-53
B-7
G-55
B-“Please provide your account number.”
I-“Can you please hold?”
B-14
G-48
I-24
I-19
I-“I’m glad you called.”
N-“I’ll follow up with you.”
B-13
G-“Here’s what I can do for you.”
B-“Thank you for calling.”
N-38
N-39
I-25
O-64
I-23
O-75
O-73
G-“That’s a great question!”
B-6
G-47
N-34
I-17
O-62
O-61
Thank you for your patience.
N-42
G-54