47 “Let me verify your information.” “I understand your concern.” “Thank you for your patience.” 60 31 Please provide your account number. 57 14 44 2 “Let me check that for you.” 13 20 27 48 63 3 67 21 “We’re experiencing high call volume.” 66 75 45 1 Thank you for calling. 19 28 “I’ll make a note of that.” 24 23 54 “Your call is very important to us.” 73 6 61 Thank you for your patience. 55 “I’ll follow up with you.” 65 29 “Can you please hold?” 74 9 35 “That’s a great question!” 22 18 34 69 “Here’s what I can do for you.” 51 7 25 71 37 “I’m glad you called.” 36 32 “I’ll escalate this issue.” 46 Let me clarify that for you. 56 72 8 “I’ll do my best to help.” 68 “Can I take your name, please?” “Please provide your account number.” 62 “I’m sorry for the delay.” “Can you please repeat that?” 33 “We appreciate your feedback.” 17 12 “Is there anything else I can help you with?” 15 “You’re welcome!” 4 58 43 26 40 39 30 59 11 5 41 49 10 16 Coffee is life! 64 “Let me transfer you.” 38 “We value your business.” 70 50 “Let me clarify that for you.” “Thank you for calling.” 52 53 42 47 “Let me verify your information.” “I understand your concern.” “Thank you for your patience.” 60 31 Please provide your account number. 57 14 44 2 “Let me check that for you.” 13 20 27 48 63 3 67 21 “We’re experiencing high call volume.” 66 75 45 1 Thank you for calling. 19 28 “I’ll make a note of that.” 24 23 54 “Your call is very important to us.” 73 6 61 Thank you for your patience. 55 “I’ll follow up with you.” 65 29 “Can you please hold?” 74 9 35 “That’s a great question!” 22 18 34 69 “Here’s what I can do for you.” 51 7 25 71 37 “I’m glad you called.” 36 32 “I’ll escalate this issue.” 46 Let me clarify that for you. 56 72 8 “I’ll do my best to help.” 68 “Can I take your name, please?” “Please provide your account number.” 62 “I’m sorry for the delay.” “Can you please repeat that?” 33 “We appreciate your feedback.” 17 12 “Is there anything else I can help you with?” 15 “You’re welcome!” 4 58 43 26 40 39 30 59 11 5 41 49 10 16 Coffee is life! 64 “Let me transfer you.” 38 “We value your business.” 70 50 “Let me clarify that for you.” “Thank you for calling.” 52 53 42
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-47
B-“Let me verify your information.”
G-“I understand your concern.”
G-“Thank you for your patience.”
G-60
N-31
Please provide your account number.
G-57
B-14
N-44
B-2
I-“Let me check that for you.”
B-13
I-20
I-27
G-48
O-63
B-3
O-67
I-21
N-“We’re experiencing high call volume.”
O-66
O-75
N-45
B-1
Thank you for calling.
I-19
I-28
B-“I’ll make a note of that.”
I-24
I-23
G-54
I-“Your call is very important to us.”
O-73
B-6
O-61
Thank you for your patience.
G-55
N-“I’ll follow up with you.”
O-65
I-29
I-“Can you please hold?”
O-74
B-9
N-35
G-“That’s a great question!”
I-22
I-18
N-34
O-69
G-“Here’s what I can do for you.”
G-51
B-7
I-25
O-71
N-37
I-“I’m glad you called.”
N-36
N-32
I-“I’ll escalate this issue.”
G-46
Let me clarify that for you.
G-56
O-72
B-8
O-“I’ll do my best to help.”
O-68
O-“Can I take your name, please?”
B-“Please provide your account number.”
O-62
O-“I’m sorry for the delay.”
B-“Can you please repeat that?”
N-33
N-“We appreciate your feedback.”
I-17
B-12
O-“Is there anything else I can help you with?”
B-15
O-“You’re welcome!”
B-4
G-58
N-43
I-26
N-40
N-39
I-30
G-59
B-11
B-5
N-41
G-49
B-10
I-16
Coffee is life!
O-64
N-“Let me transfer you.”
N-38
N-“We value your business.”
O-70
G-50
G-“Let me clarify that for you.”
B-“Thank you for calling.”
G-52
G-53
N-42