51 56 10 “Please provide your account number.” “Let me transfer you.” 34 “I’m glad you called.” 26 65 42 7 “Can I take your name, please?” “I’ll escalate this issue.” 21 1 Thank you for calling. 20 52 15 73 66 “We value your business.” 38 5 “Let me check that for you.” 57 2 “Your call is very important to us.” 67 70 53 “We appreciate your feedback.” 72 “Is there anything else I can help you with?” 13 71 64 17 11 46 Let me clarify that for you. “I understand your concern.” 28 35 “I’ll follow up with you.” 61 Thank you for your patience. 54 3 75 32 8 6 62 33 48 “Can you please hold?” 9 49 “I’ll make a note of that.” 41 58 24 30 40 “You’re welcome!” 23 25 59 “Thank you for your patience.” 44 12 45 63 “We’re experiencing high call volume.” 4 55 31 Please provide your account number. 27 43 68 74 16 Coffee is life! 50 36 “Thank you for calling.” 47 “That’s a great question!” 60 “I’m sorry for the delay.” 69 22 “Let me clarify that for you.” 39 14 “Can you please repeat that?” “Here’s what I can do for you.” “I’ll do my best to help.” 37 18 19 29 “Let me verify your information.” 51 56 10 “Please provide your account number.” “Let me transfer you.” 34 “I’m glad you called.” 26 65 42 7 “Can I take your name, please?” “I’ll escalate this issue.” 21 1 Thank you for calling. 20 52 15 73 66 “We value your business.” 38 5 “Let me check that for you.” 57 2 “Your call is very important to us.” 67 70 53 “We appreciate your feedback.” 72 “Is there anything else I can help you with?” 13 71 64 17 11 46 Let me clarify that for you. “I understand your concern.” 28 35 “I’ll follow up with you.” 61 Thank you for your patience. 54 3 75 32 8 6 62 33 48 “Can you please hold?” 9 49 “I’ll make a note of that.” 41 58 24 30 40 “You’re welcome!” 23 25 59 “Thank you for your patience.” 44 12 45 63 “We’re experiencing high call volume.” 4 55 31 Please provide your account number. 27 43 68 74 16 Coffee is life! 50 36 “Thank you for calling.” 47 “That’s a great question!” 60 “I’m sorry for the delay.” 69 22 “Let me clarify that for you.” 39 14 “Can you please repeat that?” “Here’s what I can do for you.” “I’ll do my best to help.” 37 18 19 29 “Let me verify your information.”
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-51
G-56
B-10
B-“Please provide your account number.”
N-“Let me transfer you.”
N-34
I-“I’m glad you called.”
I-26
O-65
N-42
B-7
O-“Can I take your name, please?”
I-“I’ll escalate this issue.”
I-21
B-1
Thank you for calling.
I-20
G-52
B-15
O-73
O-66
N-“We value your business.”
N-38
B-5
I-“Let me check that for you.”
G-57
B-2
I-“Your call is very important to us.”
O-67
O-70
G-53
N-“We appreciate your feedback.”
O-72
O-“Is there anything else I can help you with?”
B-13
O-71
O-64
I-17
B-11
G-46
Let me clarify that for you.
G-“I understand your concern.”
I-28
N-35
N-“I’ll follow up with you.”
O-61
Thank you for your patience.
G-54
B-3
O-75
N-32
B-8
B-6
O-62
N-33
G-48
I-“Can you please hold?”
B-9
G-49
B-“I’ll make a note of that.”
N-41
G-58
I-24
I-30
N-40
O-“You’re welcome!”
I-23
I-25
G-59
G-“Thank you for your patience.”
N-44
B-12
N-45
O-63
N-“We’re experiencing high call volume.”
B-4
G-55
N-31
Please provide your account number.
I-27
N-43
O-68
O-74
I-16
Coffee is life!
G-50
N-36
B-“Thank you for calling.”
G-47
G-“That’s a great question!”
G-60
O-“I’m sorry for the delay.”
O-69
I-22
G-“Let me clarify that for you.”
N-39
B-14
B-“Can you please repeat that?”
G-“Here’s what I can do for you.”
O-“I’ll do my best to help.”
N-37
I-18
I-19
I-29
B-“Let me verify your information.”