Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Responsiveness
Empathy
Service level agreement
Customer retention
Follow-up and follow-through
Personalization
Service culture
Customer needs
Timeliness
Customer satisfaction
Customer care
Customer experience
Customer feedback
Service quality
Effective communication
Active listening
Service recovery
Professionalism
Customer support
First call resolution
Customer-centric
Customer relationship
Respect
Customer interaction
Customer Relationship
Customer loyalty
Problem-solving skills