Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Service level agreement
Customer satisfaction
Responsiveness
Customer needs
Effective communication
Respect
First call resolution
Customer-centric
Personalization
Professionalism
Customer feedback
Empathy
Customer Relationship
Problem-solving skills
Customer relationship
Customer retention
Customer loyalty
Customer interaction
Service quality
Customer support
Customer experience
Service culture
Customer care
Active listening
Service recovery
Follow-up and follow-through
Timeliness