anythingIUnderstandloyalty21We wantto retainyourbusinessforyou...I doapologizematterstoCustomerServiceWeek!WeappreciateyourbusinessWePositive Yourbusinessmatters to usHappytodelightful!I’msorryforUnderstand27CourtesyWeek!How areyou doingtoday?Customerconcern..YourWelcome31Absolutely15fortheHappy toresolvefor you...WecareLongPositivevalid35business8usThankyouhelp..I'mhere tohelpMayI..whyyouIs thereanythingelse I canhelp youwith?AwareHoldHoldtimeThat is avalidconcern..AnniversaryThatis aUsedcustomername 2xforyourHappyapologizetransfer...WeapologizeThankyou foryourpatience28Your3729I’ll makea noteof that.Here’s a solution Irecommend. Wevalue your business.I’m glad you broughtthis to our attention.Apologize for theinconvenience.AnniversaryI'mItimePlease 15We definitelywant tohelp..customerI..tohelptheyourgood23Care4MyWhatI317youdoinghelpI docareMayLet metransferyou to aspecialist.That’s a greatquestion! I’ll followup with you on this.Is there anythingelse I can help youwith? Can youplease repeat that?HaveaThankyouyourIapologizefor thetransfer...AssistI canloyaltywanttoresolveCustomerCareResolvetheissue.Offer a discount.Let me summarizewhat wediscussed. Thankthe customer. I’lldo my best tohelp.36Have agooddaydayWeAssistCourtesyIunderstandyourfrustration.Let me check thatfor you. Weappreciate yourfeedback. Pleasehold for a moment.You’re welcome!I’m sorry fortheinconvenienceeffort..2HappyYou'vebeendelightful!businesshelpyouYourtoretainThankHow can Iassist youtoday?I’m sorry for theinconvenience.Thank you for yourpatience. Can I takeyour name, please?I’ll do my best toresolve this.foryou5pleasure..AbsolutelytimeCustomerYou'veyouAwareI'm happyto serviceyour calltoday?I canunderstandwhy youfeel...beenheretoServicetoservice25customer20Mypleasure..definitely24name2x329What Ican dofor youyourcallunderstandLetmeHowareUsed2616with12patience1938Happyto helpyou11candoLongtimecustomerPleaseelseI canyou22inconvenienceLet mehelp loweryoureffort..WelcomeHappyWewantI'mhappy1340business734your618143310helplower3930appreciateanythingIUnderstandloyalty21We wantto retainyourbusinessforyou...I doapologizematterstoCustomerServiceWeek!WeappreciateyourbusinessWePositive Yourbusinessmatters to usHappytodelightful!I’msorryforUnderstand27CourtesyWeek!How areyou doingtoday?Customerconcern..YourWelcome31Absolutely15fortheHappy toresolvefor you...WecareLongPositivevalid35business8usThankyouhelp..I'mhere tohelpMayI..whyyouIs thereanythingelse I canhelp youwith?AwareHoldHoldtimeThat is avalidconcern..AnniversaryThatis aUsedcustomername 2xforyourHappyapologizetransfer...WeapologizeThankyou foryourpatience28Your3729I’ll makea noteof that.Here’s a solution Irecommend. Wevalue your business.I’m glad you broughtthis to our attention.Apologize for theinconvenience.AnniversaryI'mItimePlease 15We definitelywant tohelp..customerI..tohelptheyourgood23Care4MyWhatI317youdoinghelpI docareMayLet metransferyou to aspecialist.That’s a greatquestion! I’ll followup with you on this.Is there anythingelse I can help youwith? Can youplease repeat that?HaveaThankyouyourIapologizefor thetransfer...AssistI canloyaltywanttoresolveCustomerCareResolvetheissue.Offer a discount.Let me summarizewhat wediscussed. Thankthe customer. I’lldo my best tohelp.36Have agooddaydayWeAssistCourtesyIunderstandyourfrustration.Let me check thatfor you. Weappreciate yourfeedback. Pleasehold for a moment.You’re welcome!I’m sorry fortheinconvenienceeffort..2HappyYou'vebeendelightful!businesshelpyouYourtoretainThankHow can Iassist youtoday?I’m sorry for theinconvenience.Thank you for yourpatience. Can I takeyour name, please?I’ll do my best toresolve this.foryou5pleasure..AbsolutelytimeCustomerYou'veyouAwareI'm happyto serviceyour calltoday?I canunderstandwhy youfeel...beenheretoServicetoservice25customer20Mypleasure..definitely24name2x329What Ican dofor youyourcallunderstandLetmeHowareUsed2616with12patience1938Happyto helpyou11candoLongtimecustomerPleaseelseI canyou22inconvenienceLet mehelp loweryoureffort..WelcomeHappyWewantI'mhappy1340business734your618143310helplower3930appreciate

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. M-anything
  2. L-I Understand
  3. S-loyalty
  4. I-21
  5. I-We want to retain your business
  6. S-for you...
  7. L-I do apologize
  8. S-matters to
  9. E-Customer Service Week!
  10. S-We appreciate your business
  11. S-We
  12. I-Positive Your business matters to us
  13. L-Happy to
  14. M-delightful!
  15. I-I’m sorry for
  16. M-Understand
  17. M-27
  18. I-Courtesy
  19. S-Week!
  20. I-How are you doing today?
  21. I-Customer
  22. M-concern..
  23. S-Your Welcome
  24. E-31
  25. L-Absolutely
  26. L-15
  27. I-for the
  28. E-Happy to resolve for you...
  29. E-We care
  30. E-Long
  31. M-Positive
  32. S-valid
  33. E-35
  34. L-business
  35. S-8
  36. M-us
  37. S-Thank you
  38. I-help..
  39. M-I'm here to help
  40. I-May I..
  41. L-why you
  42. M-Is there anything else I can help you with?
  43. S-Aware
  44. L-Hold
  45. M-Hold time
  46. M-That is a valid concern..
  47. M-Anniversary
  48. E-That is a
  49. I-Used customer name 2x
  50. E-for your
  51. I-Happy
  52. M-apologize
  53. L-transfer...
  54. E-We
  55. M-apologize
  56. S-Thank you for your patience
  57. L-28
  58. L-Your
  59. M-37
  60. M-29
  61. L-Here’s a solution I recommend. We value your business. I’m glad you brought this to our attention. Apologize for the inconvenience.
    L-I’ll make a note of that.
  62. L-Anniversary
  63. I-I'm
  64. S-I
  65. E-time
  66. L-Please 15 We definitely want to help..
  67. I-customer
  68. M-I..
  69. E-to help
  70. L-the
  71. I-your
  72. L-good
  73. I-23
  74. L-Care
  75. E-4
  76. S-My
  77. S-What I
  78. E-3
  79. I-17
  80. E-you doing
  81. E-help
  82. S-I do
  83. M-care
  84. S-May
  85. I-That’s a great question! I’ll follow up with you on this. Is there anything else I can help you with? Can you please repeat that?
    I-Let me transfer you to a specialist.
  86. I-Have a
  87. L-Thank you
  88. E-your
  89. I-I apologize for the transfer...
  90. E-Assist
  91. M-I can
  92. L-loyalty
  93. M-want to
  94. E-resolve
  95. E-Customer Care
  96. E-Offer a discount. Let me summarize what we discussed. Thank the customer. I’ll do my best to help.
    E-Resolve the issue.
  97. I-36
  98. M-Have a good day
  99. E-day
  100. S-We
  101. I-Assist
  102. E-Courtesy
  103. M-Let me check that for you. We appreciate your feedback. Please hold for a moment. You’re welcome!
    M-I understand your frustration.
  104. M-I’m sorry for the inconvenience
  105. S-effort..
  106. E-2
  107. L-Happy
  108. S-You've been delightful!
  109. E-business
  110. L-help you
  111. L-Your
  112. I-to retain
  113. E-Thank
  114. S-I’m sorry for the inconvenience. Thank you for your patience. Can I take your name, please? I’ll do my best to resolve this.
    S-How can I assist you today?
  115. L-for you
  116. I-5
  117. M-pleasure..
  118. L-Absolutely
  119. S-time
  120. L-Customer
  121. E-You've
  122. S-you
  123. I-Aware
  124. L-I'm happy to service your call
  125. S-today?
  126. I-I can understand why you feel...
  127. S-been
  128. L-here to
  129. E-Service
  130. E-to service
  131. S-25
  132. M-customer
  133. I-20
  134. S-My pleasure..
  135. S-definitely
  136. S-24
  137. L-name 2x
  138. M-32
  139. S-9
  140. M-What I can do for you
  141. S-your call
  142. I-understand
  143. I-Let me
  144. L-How are
  145. M-Used
  146. I-26
  147. L-16
  148. E-with
  149. L-12
  150. S-patience
  151. S-19
  152. L-38
  153. L-Happy to help you
  154. M-11
  155. M-can do
  156. E-Long time customer
  157. I-Please
  158. I-else I can
  159. S-you
  160. E-22
  161. E-inconvenience
  162. S-Let me help lower your effort..
  163. E-Welcome
  164. M-Happy
  165. M-We want
  166. L-I'm happy
  167. I-13
  168. S-40
  169. E-business
  170. M-7
  171. I-34
  172. L-your
  173. M-6
  174. M-18
  175. M-14
  176. E-33
  177. I-10
  178. L-help lower
  179. I-39
  180. S-30
  181. M-appreciate