You'vebeendelightful!definitelyThankyou foryourpatienceI'mHoware18businessresolve2616Iapologizefor thetransfer...LongMaydelightful!ThankforyouHappyheretotoday?35candotohelpThankyoucustomerLongtimecustomer40Iunderstandyourfrustration.Let me check thatfor you. Weappreciate yourfeedback. Pleasehold for a moment.You’re welcome!I'm happyto serviceyour callI..Absolutely31fortheI canunderstandwhy youfeel...Happyto helpyouHoldyoudoingI’msorryforAnniversary29WeappreciateyourbusinessAwareMypleasure..ServiceWe28ItoretainbeenWecareyouranythingI'mhappyunderstandWewantusWelcomewantto2737Let metransferyou to aspecialist.That’s a greatquestion! I’ll followup with you on this.Is there anythingelse I can help youwith? Can youplease repeat that?Please 15We definitelywant tohelp..Letme30I'mhere tohelpI doHave agooddayI doapologizehelpapologizeCustomerServiceWeek!whyyou5PleaseThankyouThat is avalidconcern..How can Iassist youtoday?I’m sorry for theinconvenience.Thank you for yourpatience. Can I takeyour name, please?I’ll do my best toresolve this.23Customer1514Let mehelp loweryoureffort..21Havea20Holdtimehelp..WhatIpleasure..I caninconvenience212Week!17dayUnderstandtheHappyyou34loyaltypatienceCustomerCareYou'veCourtesywithtime32apologizeYourWelcomeIUnderstand3you725foryourtimeCustomer39name2x36customerhelplower13Positive Yourbusinessmatters to us22transfer...UsedHappyAssistforyou...Usedcustomername 2xHow areyou doingtoday?businessAwareAnniversary246AssistappreciateWhat Ican dofor you38businessyourcalltoserviceAbsolutely10effort..PositiveWeHappytoWe wantto retainyourbusiness33YourelseI can19Mymatterstoconcern..goodloyaltyyouryour4helpyouI’m sorry fortheinconvenience9Resolvetheissue.Offer a discount.Let me summarizewhat wediscussed. Thankthe customer. I’lldo my best tohelp.WeThatis a8I’ll makea noteof that.Here’s a solution Irecommend. Wevalue your business.I’m glad you broughtthis to our attention.Apologize for theinconvenience.validCarecareIs thereanythingelse I canhelp youwith?Happy toresolvefor you...11MayI..YourCourtesyYou'vebeendelightful!definitelyThankyou foryourpatienceI'mHoware18businessresolve2616Iapologizefor thetransfer...LongMaydelightful!ThankforyouHappyheretotoday?35candotohelpThankyoucustomerLongtimecustomer40Iunderstandyourfrustration.Let me check thatfor you. Weappreciate yourfeedback. Pleasehold for a moment.You’re welcome!I'm happyto serviceyour callI..Absolutely31fortheI canunderstandwhy youfeel...Happyto helpyouHoldyoudoingI’msorryforAnniversary29WeappreciateyourbusinessAwareMypleasure..ServiceWe28ItoretainbeenWecareyouranythingI'mhappyunderstandWewantusWelcomewantto2737Let metransferyou to aspecialist.That’s a greatquestion! I’ll followup with you on this.Is there anythingelse I can help youwith? Can youplease repeat that?Please 15We definitelywant tohelp..Letme30I'mhere tohelpI doHave agooddayI doapologizehelpapologizeCustomerServiceWeek!whyyou5PleaseThankyouThat is avalidconcern..How can Iassist youtoday?I’m sorry for theinconvenience.Thank you for yourpatience. Can I takeyour name, please?I’ll do my best toresolve this.23Customer1514Let mehelp loweryoureffort..21Havea20Holdtimehelp..WhatIpleasure..I caninconvenience212Week!17dayUnderstandtheHappyyou34loyaltypatienceCustomerCareYou'veCourtesywithtime32apologizeYourWelcomeIUnderstand3you725foryourtimeCustomer39name2x36customerhelplower13Positive Yourbusinessmatters to us22transfer...UsedHappyAssistforyou...Usedcustomername 2xHow areyou doingtoday?businessAwareAnniversary246AssistappreciateWhat Ican dofor you38businessyourcalltoserviceAbsolutely10effort..PositiveWeHappytoWe wantto retainyourbusiness33YourelseI can19Mymatterstoconcern..goodloyaltyyouryour4helpyouI’m sorry fortheinconvenience9Resolvetheissue.Offer a discount.Let me summarizewhat wediscussed. Thankthe customer. I’lldo my best tohelp.WeThatis a8I’ll makea noteof that.Here’s a solution Irecommend. Wevalue your business.I’m glad you broughtthis to our attention.Apologize for theinconvenience.validCarecareIs thereanythingelse I canhelp youwith?Happy toresolvefor you...11MayI..YourCourtesy

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. S-You've been delightful!
  2. S-definitely
  3. S-Thank you for your patience
  4. I-I'm
  5. L-How are
  6. M-18
  7. E-business
  8. E-resolve
  9. I-26
  10. L-16
  11. I-I apologize for the transfer...
  12. E-Long
  13. S-May
  14. M-delightful!
  15. E-Thank
  16. L-for you
  17. I-Happy
  18. L-here to
  19. S-today?
  20. E-35
  21. M-can do
  22. E-to help
  23. S-Thank you
  24. M-customer
  25. E-Long time customer
  26. S-40
  27. M-Let me check that for you. We appreciate your feedback. Please hold for a moment. You’re welcome!
    M-I understand your frustration.
  28. L-I'm happy to service your call
  29. M-I..
  30. L-Absolutely
  31. E-31
  32. I-for the
  33. I-I can understand why you feel...
  34. L-Happy to help you
  35. L-Hold
  36. E-you doing
  37. I-I’m sorry for
  38. M-Anniversary
  39. M-29
  40. S-We appreciate your business
  41. S-Aware
  42. S-My pleasure..
  43. E-Service
  44. S-We
  45. L-28
  46. S-I
  47. I-to retain
  48. S-been
  49. E-We care
  50. E-your
  51. M-anything
  52. L-I'm happy
  53. I-understand
  54. M-We want
  55. M-us
  56. E-Welcome
  57. M-want to
  58. M-27
  59. M-37
  60. I-That’s a great question! I’ll follow up with you on this. Is there anything else I can help you with? Can you please repeat that?
    I-Let me transfer you to a specialist.
  61. L-Please 15 We definitely want to help..
  62. I-Let me
  63. S-30
  64. M-I'm here to help
  65. S-I do
  66. M-Have a good day
  67. L-I do apologize
  68. E-help
  69. M-apologize
  70. E-Customer Service Week!
  71. L-why you
  72. I-5
  73. I-Please
  74. L-Thank you
  75. M-That is a valid concern..
  76. S-I’m sorry for the inconvenience. Thank you for your patience. Can I take your name, please? I’ll do my best to resolve this.
    S-How can I assist you today?
  77. I-23
  78. I-Customer
  79. L-15
  80. M-14
  81. S-Let me help lower your effort..
  82. I-21
  83. I-Have a
  84. I-20
  85. M-Hold time
  86. I-help..
  87. S-What I
  88. M-pleasure..
  89. M-I can
  90. E-inconvenience
  91. E-2
  92. L-12
  93. S-Week!
  94. I-17
  95. E-day
  96. M-Understand
  97. L-the
  98. L-Happy
  99. S-you
  100. I-34
  101. L-loyalty
  102. S-patience
  103. E-Customer Care
  104. E-You've
  105. I-Courtesy
  106. E-with
  107. E-time
  108. M-32
  109. M-apologize
  110. S-Your Welcome
  111. L-I Understand
  112. E-3
  113. S-you
  114. M-7
  115. S-25
  116. E-for your
  117. S-time
  118. L-Customer
  119. I-39
  120. L-name 2x
  121. I-36
  122. I-customer
  123. L-help lower
  124. I-13
  125. I-Positive Your business matters to us
  126. E-22
  127. L-transfer...
  128. M-Used
  129. M-Happy
  130. E-Assist
  131. S-for you...
  132. I-Used customer name 2x
  133. I-How are you doing today?
  134. E-business
  135. I-Aware
  136. L-Anniversary
  137. S-24
  138. M-6
  139. I-Assist
  140. M-appreciate
  141. M-What I can do for you
  142. L-38
  143. L-business
  144. S-your call
  145. E-to service
  146. L-Absolutely
  147. I-10
  148. S-effort..
  149. M-Positive
  150. S-We
  151. L-Happy to
  152. I-We want to retain your business
  153. E-33
  154. L-Your
  155. I-else I can
  156. S-19
  157. S-My
  158. S-matters to
  159. M-concern..
  160. L-good
  161. S-loyalty
  162. L-your
  163. I-your
  164. E-4
  165. L-help you
  166. M-I’m sorry for the inconvenience
  167. S-9
  168. E-Offer a discount. Let me summarize what we discussed. Thank the customer. I’ll do my best to help.
    E-Resolve the issue.
  169. E-We
  170. E-That is a
  171. S-8
  172. L-Here’s a solution I recommend. We value your business. I’m glad you brought this to our attention. Apologize for the inconvenience.
    L-I’ll make a note of that.
  173. S-valid
  174. L-Care
  175. M-care
  176. M-Is there anything else I can help you with?
  177. E-Happy to resolve for you...
  178. M-11
  179. I-May I..
  180. L-Your
  181. E-Courtesy