delightful!yourappreciateThankyou9You'vebeendelightful!We39IThatis aThankyouapologizeI’m sorry fortheinconvenienceThat is avalidconcern..IUnderstandapologize28CustomerServiceWeek!32I doapologizeHappyHow areyou doingtoday?MayI..24customerLet mehelp loweryoureffort..loyaltyYourI can36youdoingI’msorryfor11toservice33theAwarepatience62Wecare137AwaredefinitelyUsedcustomername 2x40We wantto retainyourbusinessI'mhere tohelp27Happy toresolvefor you...foryouwanttoThankI..HoldI do16Haveabusiness20valid37Resolvetheissue.Offer a discount.Let me summarizewhat wediscussed. Thankthe customer. I’lldo my best tohelp.25dayname2xinconvenienceLetmeAnniversary122218Iunderstandyourfrustration.Let me check thatfor you. Weappreciate yourfeedback. Pleasehold for a moment.You’re welcome!Assistcando14careI'mWemattersto34helpI’ll makea noteof that.Here’s a solution Irecommend. Wevalue your business.I’m glad you broughtthis to our attention.Apologize for theinconvenience.We26AnniversaryYou'veThankyou foryourpatienceHappyWeappreciateyourbusinessI'm happyto serviceyour call15elseI canCustomerconcern..23I'mhappyforthePositive Yourbusinessmatters to usCustomerhelp..Let metransferyou to aspecialist.That’s a greatquestion! I’ll followup with you on this.Is there anythingelse I can help youwith? Can youplease repeat that?3LongtimecustomerPleaseMypleasure..timeWelcomehelplower21anythingheretoPlease 15We definitelywant tohelp..whyyoutoretainHappyyouPositivehelpyoutohelpHoldtimeLongWewanttoday?Understand35YourWelcomeYouryourcall4Happyto helpyouforyourMy29AssistAbsolutelybusinessHowareCaretransfer...What Ican dofor youyougoodHave agooddayloyaltyAbsolutelyIs thereanythingelse I canhelp youwith?CustomerCarewithIapologizefor thetransfer...19ServiceHow can Iassist youtoday?I’m sorry for theinconvenience.Thank you for yourpatience. Can I takeyour name, please?I’ll do my best toresolve this.Usedus530810understandforyou...Courtesyeffort..38Courtesyyourpleasure..businessWhatI17beenI canunderstandwhy youfeel...MayWeek!customerHappytoyourtime31resolvedelightful!yourappreciateThankyou9You'vebeendelightful!We39IThatis aThankyouapologizeI’m sorry fortheinconvenienceThat is avalidconcern..IUnderstandapologize28CustomerServiceWeek!32I doapologizeHappyHow areyou doingtoday?MayI..24customerLet mehelp loweryoureffort..loyaltyYourI can36youdoingI’msorryfor11toservice33theAwarepatience62Wecare137AwaredefinitelyUsedcustomername 2x40We wantto retainyourbusinessI'mhere tohelp27Happy toresolvefor you...foryouwanttoThankI..HoldI do16Haveabusiness20valid37Resolvetheissue.Offer a discount.Let me summarizewhat wediscussed. Thankthe customer. I’lldo my best tohelp.25dayname2xinconvenienceLetmeAnniversary122218Iunderstandyourfrustration.Let me check thatfor you. Weappreciate yourfeedback. Pleasehold for a moment.You’re welcome!Assistcando14careI'mWemattersto34helpI’ll makea noteof that.Here’s a solution Irecommend. Wevalue your business.I’m glad you broughtthis to our attention.Apologize for theinconvenience.We26AnniversaryYou'veThankyou foryourpatienceHappyWeappreciateyourbusinessI'm happyto serviceyour call15elseI canCustomerconcern..23I'mhappyforthePositive Yourbusinessmatters to usCustomerhelp..Let metransferyou to aspecialist.That’s a greatquestion! I’ll followup with you on this.Is there anythingelse I can help youwith? Can youplease repeat that?3LongtimecustomerPleaseMypleasure..timeWelcomehelplower21anythingheretoPlease 15We definitelywant tohelp..whyyoutoretainHappyyouPositivehelpyoutohelpHoldtimeLongWewanttoday?Understand35YourWelcomeYouryourcall4Happyto helpyouforyourMy29AssistAbsolutelybusinessHowareCaretransfer...What Ican dofor youyougoodHave agooddayloyaltyAbsolutelyIs thereanythingelse I canhelp youwith?CustomerCarewithIapologizefor thetransfer...19ServiceHow can Iassist youtoday?I’m sorry for theinconvenience.Thank you for yourpatience. Can I takeyour name, please?I’ll do my best toresolve this.Usedus530810understandforyou...Courtesyeffort..38Courtesyyourpleasure..businessWhatI17beenI canunderstandwhy youfeel...MayWeek!customerHappytoyourtime31resolve

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. M-delightful!
  2. I-your
  3. M-appreciate
  4. S-Thank you
  5. S-9
  6. S-You've been delightful!
  7. S-We
  8. I-39
  9. S-I
  10. E-That is a
  11. L-Thank you
  12. M-apologize
  13. M-I’m sorry for the inconvenience
  14. M-That is a valid concern..
  15. L-I Understand
  16. M-apologize
  17. L-28
  18. E-Customer Service Week!
  19. M-32
  20. L-I do apologize
  21. M-Happy
  22. I-How are you doing today?
  23. I-May I..
  24. S-24
  25. M-customer
  26. S-Let me help lower your effort..
  27. L-loyalty
  28. L-Your
  29. M-I can
  30. I-36
  31. E-you doing
  32. I-I’m sorry for
  33. M-11
  34. E-to service
  35. E-33
  36. L-the
  37. I-Aware
  38. S-patience
  39. M-6
  40. E-2
  41. E-We care
  42. I-13
  43. M-7
  44. S-Aware
  45. S-definitely
  46. I-Used customer name 2x
  47. S-40
  48. I-We want to retain your business
  49. M-I'm here to help
  50. M-27
  51. E-Happy to resolve for you...
  52. L-for you
  53. M-want to
  54. E-Thank
  55. M-I..
  56. L-Hold
  57. S-I do
  58. L-16
  59. I-Have a
  60. L-business
  61. I-20
  62. S-valid
  63. M-37
  64. E-Offer a discount. Let me summarize what we discussed. Thank the customer. I’ll do my best to help.
    E-Resolve the issue.
  65. S-25
  66. E-day
  67. L-name 2x
  68. E-inconvenience
  69. I-Let me
  70. L-Anniversary
  71. L-12
  72. E-22
  73. M-18
  74. M-Let me check that for you. We appreciate your feedback. Please hold for a moment. You’re welcome!
    M-I understand your frustration.
  75. I-Assist
  76. M-can do
  77. M-14
  78. M-care
  79. I-I'm
  80. S-We
  81. S-matters to
  82. I-34
  83. E-help
  84. L-Here’s a solution I recommend. We value your business. I’m glad you brought this to our attention. Apologize for the inconvenience.
    L-I’ll make a note of that.
  85. E-We
  86. I-26
  87. M-Anniversary
  88. E-You've
  89. S-Thank you for your patience
  90. L-Happy
  91. S-We appreciate your business
  92. L-I'm happy to service your call
  93. L-15
  94. I-else I can
  95. I-Customer
  96. M-concern..
  97. I-23
  98. L-I'm happy
  99. I-for the
  100. I-Positive Your business matters to us
  101. L-Customer
  102. I-help..
  103. I-That’s a great question! I’ll follow up with you on this. Is there anything else I can help you with? Can you please repeat that?
    I-Let me transfer you to a specialist.
  104. E-3
  105. E-Long time customer
  106. I-Please
  107. S-My pleasure..
  108. S-time
  109. E-Welcome
  110. L-help lower
  111. I-21
  112. M-anything
  113. L-here to
  114. L-Please 15 We definitely want to help..
  115. L-why you
  116. I-to retain
  117. I-Happy
  118. S-you
  119. M-Positive
  120. L-help you
  121. E-to help
  122. M-Hold time
  123. E-Long
  124. M-We want
  125. S-today?
  126. M-Understand
  127. E-35
  128. S-Your Welcome
  129. L-Your
  130. S-your call
  131. E-4
  132. L-Happy to help you
  133. E-for your
  134. S-My
  135. M-29
  136. E-Assist
  137. L-Absolutely
  138. E-business
  139. L-How are
  140. L-Care
  141. L-transfer...
  142. M-What I can do for you
  143. S-you
  144. L-good
  145. M-Have a good day
  146. S-loyalty
  147. L-Absolutely
  148. M-Is there anything else I can help you with?
  149. E-Customer Care
  150. E-with
  151. I-I apologize for the transfer...
  152. S-19
  153. E-Service
  154. S-I’m sorry for the inconvenience. Thank you for your patience. Can I take your name, please? I’ll do my best to resolve this.
    S-How can I assist you today?
  155. M-Used
  156. M-us
  157. I-5
  158. S-30
  159. S-8
  160. I-10
  161. I-understand
  162. S-for you...
  163. I-Courtesy
  164. S-effort..
  165. L-38
  166. E-Courtesy
  167. L-your
  168. M-pleasure..
  169. E-business
  170. S-What I
  171. I-17
  172. S-been
  173. I-I can understand why you feel...
  174. S-May
  175. S-Week!
  176. I-customer
  177. L-Happy to
  178. E-your
  179. E-time
  180. E-31
  181. E-resolve