YourI..HappyMayI..Iunderstandyourfrustration.Let me check thatfor you. Weappreciate yourfeedback. Pleasehold for a moment.You’re welcome!40WeHappyWe39HappyYourWelcometheWelcomeLongyourI doapologizetoday?businesswhyyouThankyou14Courtesy26customerdefinitelyyourforyouYou've2322withI’m sorry fortheinconvenienceloyaltyMyhelplowerThankyoutime2724your13AbsolutelyYourLet metransferyou to aspecialist.That’s a greatquestion! I’ll followup with you on this.Is there anythingelse I can help youwith? Can youplease repeat that?WeMypleasure..Thankyou foryourpatienceI’msorryforUsedHappytoIYou'vebeendelightful!I doI'mhappyThank15HoldI'mhere tohelp37heretoinconveniencematterstoAnniversary31fortheCustomerhelpyouappreciateWecare20apologizedelightful!Resolvetheissue.Offer a discount.Let me summarizewhat wediscussed. Thankthe customer. I’lldo my best tohelp.AssistService2name2xI'mThatis aLetmeLongtimecustomerUnderstandapologize36youAbsolutely18help..12effort..AnniversaryUsedcustomername 2x179understandHow can Iassist youtoday?I’m sorry for theinconvenience.Thank you for yourpatience. Can I takeyour name, please?I’ll do my best toresolve this.2921business10Happyto helpyouI’ll makea noteof that.Here’s a solution Irecommend. Wevalue your business.I’m glad you broughtthis to our attention.Apologize for theinconvenience.pleasure..resolvetransfer...Wewantconcern..CustomertimecustomerhelpvalidwanttoLet mehelp loweryoureffort..What Ican dofor youAwareHoldtimeforyou...toretain16caredayelseI canHave agoodday32candobeenWeappreciateyourbusinessanythingAssist730toserviceHowareyoupatienceforyourCustomerCareHow areyou doingtoday?19usCareIUnderstandPositive Yourbusinessmatters to us8goodI canunderstandwhy youfeel...38yourcallPlease28I'm happyto serviceyour callI canyoudoingWeek!CustomerServiceWeek!253Positive11We wantto retainyourbusinesstohelpAwareIs thereanythingelse I canhelp youwith?MayPlease 15We definitelywant tohelp..loyaltyHappy toresolvefor you...CourtesyIapologizefor thetransfer...353353446HaveabusinessThat is avalidconcern..WhatIYourI..HappyMayI..Iunderstandyourfrustration.Let me check thatfor you. Weappreciate yourfeedback. Pleasehold for a moment.You’re welcome!40WeHappyWe39HappyYourWelcometheWelcomeLongyourI doapologizetoday?businesswhyyouThankyou14Courtesy26customerdefinitelyyourforyouYou've2322withI’m sorry fortheinconvenienceloyaltyMyhelplowerThankyoutime2724your13AbsolutelyYourLet metransferyou to aspecialist.That’s a greatquestion! I’ll followup with you on this.Is there anythingelse I can help youwith? Can youplease repeat that?WeMypleasure..Thankyou foryourpatienceI’msorryforUsedHappytoIYou'vebeendelightful!I doI'mhappyThank15HoldI'mhere tohelp37heretoinconveniencematterstoAnniversary31fortheCustomerhelpyouappreciateWecare20apologizedelightful!Resolvetheissue.Offer a discount.Let me summarizewhat wediscussed. Thankthe customer. I’lldo my best tohelp.AssistService2name2xI'mThatis aLetmeLongtimecustomerUnderstandapologize36youAbsolutely18help..12effort..AnniversaryUsedcustomername 2x179understandHow can Iassist youtoday?I’m sorry for theinconvenience.Thank you for yourpatience. Can I takeyour name, please?I’ll do my best toresolve this.2921business10Happyto helpyouI’ll makea noteof that.Here’s a solution Irecommend. Wevalue your business.I’m glad you broughtthis to our attention.Apologize for theinconvenience.pleasure..resolvetransfer...Wewantconcern..CustomertimecustomerhelpvalidwanttoLet mehelp loweryoureffort..What Ican dofor youAwareHoldtimeforyou...toretain16caredayelseI canHave agoodday32candobeenWeappreciateyourbusinessanythingAssist730toserviceHowareyoupatienceforyourCustomerCareHow areyou doingtoday?19usCareIUnderstandPositive Yourbusinessmatters to us8goodI canunderstandwhy youfeel...38yourcallPlease28I'm happyto serviceyour callI canyoudoingWeek!CustomerServiceWeek!253Positive11We wantto retainyourbusinesstohelpAwareIs thereanythingelse I canhelp youwith?MayPlease 15We definitelywant tohelp..loyaltyHappy toresolvefor you...CourtesyIapologizefor thetransfer...353353446HaveabusinessThat is avalidconcern..WhatI

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. L-Your
  2. M-I..
  3. L-Happy
  4. I-May I..
  5. M-Let me check that for you. We appreciate your feedback. Please hold for a moment. You’re welcome!
    M-I understand your frustration.
  6. S-40
  7. S-We
  8. I-Happy
  9. E-We
  10. I-39
  11. M-Happy
  12. S-Your Welcome
  13. L-the
  14. E-Welcome
  15. E-Long
  16. I-your
  17. L-I do apologize
  18. S-today?
  19. E-business
  20. L-why you
  21. S-Thank you
  22. M-14
  23. I-Courtesy
  24. I-26
  25. I-customer
  26. S-definitely
  27. E-your
  28. L-for you
  29. E-You've
  30. I-23
  31. E-22
  32. E-with
  33. M-I’m sorry for the inconvenience
  34. S-loyalty
  35. S-My
  36. L-help lower
  37. L-Thank you
  38. S-time
  39. M-27
  40. S-24
  41. L-your
  42. I-13
  43. L-Absolutely
  44. L-Your
  45. I-That’s a great question! I’ll follow up with you on this. Is there anything else I can help you with? Can you please repeat that?
    I-Let me transfer you to a specialist.
  46. S-We
  47. S-My pleasure..
  48. S-Thank you for your patience
  49. I-I’m sorry for
  50. M-Used
  51. L-Happy to
  52. S-I
  53. S-You've been delightful!
  54. S-I do
  55. L-I'm happy
  56. E-Thank
  57. L-15
  58. L-Hold
  59. M-I'm here to help
  60. M-37
  61. L-here to
  62. E-inconvenience
  63. S-matters to
  64. M-Anniversary
  65. E-31
  66. I-for the
  67. I-Customer
  68. L-help you
  69. M-appreciate
  70. E-We care
  71. I-20
  72. M-apologize
  73. M-delightful!
  74. E-Offer a discount. Let me summarize what we discussed. Thank the customer. I’ll do my best to help.
    E-Resolve the issue.
  75. I-Assist
  76. E-Service
  77. E-2
  78. L-name 2x
  79. I-I'm
  80. E-That is a
  81. I-Let me
  82. E-Long time customer
  83. M-Understand
  84. M-apologize
  85. I-36
  86. S-you
  87. L-Absolutely
  88. M-18
  89. I-help..
  90. L-12
  91. S-effort..
  92. L-Anniversary
  93. I-Used customer name 2x
  94. I-17
  95. S-9
  96. I-understand
  97. S-I’m sorry for the inconvenience. Thank you for your patience. Can I take your name, please? I’ll do my best to resolve this.
    S-How can I assist you today?
  98. M-29
  99. I-21
  100. E-business
  101. I-10
  102. L-Happy to help you
  103. L-Here’s a solution I recommend. We value your business. I’m glad you brought this to our attention. Apologize for the inconvenience.
    L-I’ll make a note of that.
  104. M-pleasure..
  105. E-resolve
  106. L-transfer...
  107. M-We want
  108. M-concern..
  109. L-Customer
  110. E-time
  111. M-customer
  112. E-help
  113. S-valid
  114. M-want to
  115. S-Let me help lower your effort..
  116. M-What I can do for you
  117. S-Aware
  118. M-Hold time
  119. S-for you...
  120. I-to retain
  121. L-16
  122. M-care
  123. E-day
  124. I-else I can
  125. M-Have a good day
  126. M-32
  127. M-can do
  128. S-been
  129. S-We appreciate your business
  130. M-anything
  131. E-Assist
  132. M-7
  133. S-30
  134. E-to service
  135. L-How are
  136. S-you
  137. S-patience
  138. E-for your
  139. E-Customer Care
  140. I-How are you doing today?
  141. S-19
  142. M-us
  143. L-Care
  144. L-I Understand
  145. I-Positive Your business matters to us
  146. S-8
  147. L-good
  148. I-I can understand why you feel...
  149. L-38
  150. S-your call
  151. I-Please
  152. L-28
  153. L-I'm happy to service your call
  154. M-I can
  155. E-you doing
  156. S-Week!
  157. E-Customer Service Week!
  158. S-25
  159. E-3
  160. M-Positive
  161. M-11
  162. I-We want to retain your business
  163. E-to help
  164. I-Aware
  165. M-Is there anything else I can help you with?
  166. S-May
  167. L-Please 15 We definitely want to help..
  168. L-loyalty
  169. E-Happy to resolve for you...
  170. E-Courtesy
  171. I-I apologize for the transfer...
  172. E-35
  173. E-33
  174. I-5
  175. I-34
  176. E-4
  177. M-6
  178. I-Have a
  179. L-business
  180. M-That is a valid concern..
  181. S-What I