Happyto helpyouMayI..34WeusThat is avalidconcern..CustomerServiceWeek!I'm happyto serviceyour callIbusiness7Iunderstandyourfrustration.Let me check thatfor you. Weappreciate yourfeedback. Pleasehold for a moment.You’re welcome!Welcomeforyou...Awareapologize40What Ican dofor you25pleasure..331Happy832I canunderstandwhy youfeel...10PleasePlease 15We definitelywant tohelp..Holdtime12Longdelightful!Weappreciateyourbusiness14How areyou doingtoday?patienceAnniversaryyouinconvenienceIUnderstand11anythingCustomerCareyour29HappytoCustomertoday?35You'veyoudoingtohelpI do37elseI can19I doapologize26CourtesyPositiveforyouI'mhere tohelpHaveahelpyouYourWelcome1517yourWeCourtesyHowareeffort..Usedcustomername 2x9loyaltyYour392validhelpLongtimecustomerheretoHoldAssistgoodcandoWe wantto retainyourbusinessHappyapologizedayconcern..Happy toresolvefor you...I’m sorry fortheinconvenience236Maybusinesswith16definitelyMypleasure..Thatis aThankyouYou'vebeendelightful!I’ll makea noteof that.Here’s a solution Irecommend. Wevalue your business.I’m glad you broughtthis to our attention.Apologize for theinconvenience.foryour20fortheUnderstand38AbsolutelytoretainHappyPositive Yourbusinessmatters to usWeek!LetmeappreciatehelplowerwhyyouHave agoodday27thetimeThankyouCareloyaltycustomerWhatICustomer30Anniversary2124Let metransferyou to aspecialist.That’s a greatquestion! I’ll followup with you on this.Is there anythingelse I can help youwith? Can youplease repeat that?understand33Let mehelp loweryoureffort..UsedyourcallmatterstoThankServiceThankyou foryourpatienceyouYourwanttoI canWecareWebeenresolve4timecustomerIapologizefor thetransfer...AssistI'mhappy1322caretransfer...AwareIs thereanythingelse I canhelp youwith?36I..I'mhelp..MyHow can Iassist youtoday?I’m sorry for theinconvenience.Thank you for yourpatience. Can I takeyour name, please?I’ll do my best toresolve this.toservice5name2xyourResolvetheissue.Offer a discount.Let me summarizewhat wediscussed. Thankthe customer. I’lldo my best tohelp.I’msorryfor18businessWewantAbsolutely28Happyto helpyouMayI..34WeusThat is avalidconcern..CustomerServiceWeek!I'm happyto serviceyour callIbusiness7Iunderstandyourfrustration.Let me check thatfor you. Weappreciate yourfeedback. Pleasehold for a moment.You’re welcome!Welcomeforyou...Awareapologize40What Ican dofor you25pleasure..331Happy832I canunderstandwhy youfeel...10PleasePlease 15We definitelywant tohelp..Holdtime12Longdelightful!Weappreciateyourbusiness14How areyou doingtoday?patienceAnniversaryyouinconvenienceIUnderstand11anythingCustomerCareyour29HappytoCustomertoday?35You'veyoudoingtohelpI do37elseI can19I doapologize26CourtesyPositiveforyouI'mhere tohelpHaveahelpyouYourWelcome1517yourWeCourtesyHowareeffort..Usedcustomername 2x9loyaltyYour392validhelpLongtimecustomerheretoHoldAssistgoodcandoWe wantto retainyourbusinessHappyapologizedayconcern..Happy toresolvefor you...I’m sorry fortheinconvenience236Maybusinesswith16definitelyMypleasure..Thatis aThankyouYou'vebeendelightful!I’ll makea noteof that.Here’s a solution Irecommend. Wevalue your business.I’m glad you broughtthis to our attention.Apologize for theinconvenience.foryour20fortheUnderstand38AbsolutelytoretainHappyPositive Yourbusinessmatters to usWeek!LetmeappreciatehelplowerwhyyouHave agoodday27thetimeThankyouCareloyaltycustomerWhatICustomer30Anniversary2124Let metransferyou to aspecialist.That’s a greatquestion! I’ll followup with you on this.Is there anythingelse I can help youwith? Can youplease repeat that?understand33Let mehelp loweryoureffort..UsedyourcallmatterstoThankServiceThankyou foryourpatienceyouYourwanttoI canWecareWebeenresolve4timecustomerIapologizefor thetransfer...AssistI'mhappy1322caretransfer...AwareIs thereanythingelse I canhelp youwith?36I..I'mhelp..MyHow can Iassist youtoday?I’m sorry for theinconvenience.Thank you for yourpatience. Can I takeyour name, please?I’ll do my best toresolve this.toservice5name2xyourResolvetheissue.Offer a discount.Let me summarizewhat wediscussed. Thankthe customer. I’lldo my best tohelp.I’msorryfor18businessWewantAbsolutely28

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. L-Happy to help you
  2. I-May I..
  3. I-34
  4. S-We
  5. M-us
  6. M-That is a valid concern..
  7. E-Customer Service Week!
  8. L-I'm happy to service your call
  9. S-I
  10. E-business
  11. M-7
  12. M-Let me check that for you. We appreciate your feedback. Please hold for a moment. You’re welcome!
    M-I understand your frustration.
  13. E-Welcome
  14. S-for you...
  15. S-Aware
  16. M-apologize
  17. S-40
  18. M-What I can do for you
  19. S-25
  20. M-pleasure..
  21. E-3
  22. E-31
  23. M-Happy
  24. S-8
  25. M-32
  26. I-I can understand why you feel...
  27. I-10
  28. I-Please
  29. L-Please 15 We definitely want to help..
  30. M-Hold time
  31. L-12
  32. E-Long
  33. M-delightful!
  34. S-We appreciate your business
  35. M-14
  36. I-How are you doing today?
  37. S-patience
  38. L-Anniversary
  39. S-you
  40. E-inconvenience
  41. L-I Understand
  42. M-11
  43. M-anything
  44. E-Customer Care
  45. L-your
  46. M-29
  47. L-Happy to
  48. I-Customer
  49. S-today?
  50. E-35
  51. E-You've
  52. E-you doing
  53. E-to help
  54. S-I do
  55. M-37
  56. I-else I can
  57. S-19
  58. L-I do apologize
  59. I-26
  60. E-Courtesy
  61. M-Positive
  62. L-for you
  63. M-I'm here to help
  64. I-Have a
  65. L-help you
  66. S-Your Welcome
  67. L-15
  68. I-17
  69. I-your
  70. S-We
  71. I-Courtesy
  72. L-How are
  73. S-effort..
  74. I-Used customer name 2x
  75. S-9
  76. L-loyalty
  77. L-Your
  78. I-39
  79. E-2
  80. S-valid
  81. E-help
  82. E-Long time customer
  83. L-here to
  84. L-Hold
  85. I-Assist
  86. L-good
  87. M-can do
  88. I-We want to retain your business
  89. L-Happy
  90. M-apologize
  91. E-day
  92. M-concern..
  93. E-Happy to resolve for you...
  94. M-I’m sorry for the inconvenience
  95. I-23
  96. M-6
  97. S-May
  98. E-business
  99. E-with
  100. L-16
  101. S-definitely
  102. S-My pleasure..
  103. E-That is a
  104. S-Thank you
  105. S-You've been delightful!
  106. L-Here’s a solution I recommend. We value your business. I’m glad you brought this to our attention. Apologize for the inconvenience.
    L-I’ll make a note of that.
  107. E-for your
  108. I-20
  109. I-for the
  110. M-Understand
  111. L-38
  112. L-Absolutely
  113. I-to retain
  114. I-Happy
  115. I-Positive Your business matters to us
  116. S-Week!
  117. I-Let me
  118. M-appreciate
  119. L-help lower
  120. L-why you
  121. M-Have a good day
  122. M-27
  123. L-the
  124. E-time
  125. L-Thank you
  126. L-Care
  127. S-loyalty
  128. M-customer
  129. S-What I
  130. L-Customer
  131. S-30
  132. M-Anniversary
  133. I-21
  134. S-24
  135. I-That’s a great question! I’ll follow up with you on this. Is there anything else I can help you with? Can you please repeat that?
    I-Let me transfer you to a specialist.
  136. I-understand
  137. E-33
  138. S-Let me help lower your effort..
  139. M-Used
  140. S-your call
  141. S-matters to
  142. E-Thank
  143. E-Service
  144. S-Thank you for your patience
  145. S-you
  146. L-Your
  147. M-want to
  148. M-I can
  149. E-We care
  150. E-We
  151. S-been
  152. E-resolve
  153. E-4
  154. S-time
  155. I-customer
  156. I-I apologize for the transfer...
  157. E-Assist
  158. L-I'm happy
  159. I-13
  160. E-22
  161. M-care
  162. L-transfer...
  163. I-Aware
  164. M-Is there anything else I can help you with?
  165. I-36
  166. M-I..
  167. I-I'm
  168. I-help..
  169. S-My
  170. S-I’m sorry for the inconvenience. Thank you for your patience. Can I take your name, please? I’ll do my best to resolve this.
    S-How can I assist you today?
  171. E-to service
  172. I-5
  173. L-name 2x
  174. E-your
  175. E-Offer a discount. Let me summarize what we discussed. Thank the customer. I’ll do my best to help.
    E-Resolve the issue.
  176. I-I’m sorry for
  177. M-18
  178. L-business
  179. M-We want
  180. L-Absolutely
  181. L-28