Is thereanythingelse I canhelp youwith?16help3928customerUsedI’ll makea noteof that.Here’s a solution Irecommend. Wevalue your business.I’m glad you broughtthis to our attention.Apologize for theinconvenience.tohelpUsedcustomername 2x37Happytohelpyoupatienceyour23Welcome14WewantYourdefinitelyWeek!I canunderstandwhy youfeel...AwareMayI..We6resolvedayloyaltyAssistPlease 15We definitelywant tohelp..helploweryouCareWecarecare18MyCustomerServiceWeek!PositiveAnniversaryusHow areyou doingtoday?5YourWelcomeHave agooddayHappyto helpyouwanttoappreciateAnniversaryI’m sorry fortheinconvenienceHappyvalidLongelseI canyourI'mhappyyourwithyourcallI'm happyto serviceyour callI'mhere tohelp27HoldtimeLongtimecustomerHappyThat is avalidconcern..19apologize2HoldI..timeYourname2xcandoMayWeappreciateyourbusinessI'mbusinessanything38timeAwarecustomertransfer...whyyou17goodPositive Yourbusinessmatters to us3633ThankyouCustomerCaredelightful!mattersto309foryour24ServicetoserviceHappyyoudoing11Mypleasure..effort..15Customerpleasure..We wantto retainyourbusiness29Thankhelp..today?CourtesyLet mehelp loweryoureffort..CourtesyHaveaWhat Ican dofor youYou'vebeendelightful!Absolutelyforthe35WhatI32Understand34I doapologize7AssistI’msorryforbusiness8inconvenience4theapologize26Iapologizefor thetransfer...WebusinessPleaseWe12foryou...2231heretoHow can Iassist youtoday?I’m sorry for theinconvenience.Thank you for yourpatience. Can I takeyour name, please?I’ll do my best toresolve this.HowarebeenI canunderstand25Happy toresolvefor you...Thankyou foryourpatienceAbsolutelyIunderstandyourfrustration.Let me check thatfor you. Weappreciate yourfeedback. Pleasehold for a moment.You’re welcome!Let metransferyou to aspecialist.That’s a greatquestion! I’ll followup with you on this.Is there anythingelse I can help youwith? Can youplease repeat that?LetmeThankyouyou10You'veCustomerforyou321Resolvetheissue.Offer a discount.Let me summarizewhat wediscussed. Thankthe customer. I’lldo my best tohelp.toretainThatis aloyalty13IUnderstandI40I doconcern..20Is thereanythingelse I canhelp youwith?16help3928customerUsedI’ll makea noteof that.Here’s a solution Irecommend. Wevalue your business.I’m glad you broughtthis to our attention.Apologize for theinconvenience.tohelpUsedcustomername 2x37Happytohelpyoupatienceyour23Welcome14WewantYourdefinitelyWeek!I canunderstandwhy youfeel...AwareMayI..We6resolvedayloyaltyAssistPlease 15We definitelywant tohelp..helploweryouCareWecarecare18MyCustomerServiceWeek!PositiveAnniversaryusHow areyou doingtoday?5YourWelcomeHave agooddayHappyto helpyouwanttoappreciateAnniversaryI’m sorry fortheinconvenienceHappyvalidLongelseI canyourI'mhappyyourwithyourcallI'm happyto serviceyour callI'mhere tohelp27HoldtimeLongtimecustomerHappyThat is avalidconcern..19apologize2HoldI..timeYourname2xcandoMayWeappreciateyourbusinessI'mbusinessanything38timeAwarecustomertransfer...whyyou17goodPositive Yourbusinessmatters to us3633ThankyouCustomerCaredelightful!mattersto309foryour24ServicetoserviceHappyyoudoing11Mypleasure..effort..15Customerpleasure..We wantto retainyourbusiness29Thankhelp..today?CourtesyLet mehelp loweryoureffort..CourtesyHaveaWhat Ican dofor youYou'vebeendelightful!Absolutelyforthe35WhatI32Understand34I doapologize7AssistI’msorryforbusiness8inconvenience4theapologize26Iapologizefor thetransfer...WebusinessPleaseWe12foryou...2231heretoHow can Iassist youtoday?I’m sorry for theinconvenience.Thank you for yourpatience. Can I takeyour name, please?I’ll do my best toresolve this.HowarebeenI canunderstand25Happy toresolvefor you...Thankyou foryourpatienceAbsolutelyIunderstandyourfrustration.Let me check thatfor you. Weappreciate yourfeedback. Pleasehold for a moment.You’re welcome!Let metransferyou to aspecialist.That’s a greatquestion! I’ll followup with you on this.Is there anythingelse I can help youwith? Can youplease repeat that?LetmeThankyouyou10You'veCustomerforyou321Resolvetheissue.Offer a discount.Let me summarizewhat wediscussed. Thankthe customer. I’lldo my best tohelp.toretainThatis aloyalty13IUnderstandI40I doconcern..20

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
M
2
L
3
E
4
I
5
L
6
I
7
M
8
L L
9
E
10
I
11
M
12
L
13
L
14
S
15
L
16
I
17
E
18
M
19
M
20
L
21
S
22
S
23
I
24
I
25
I
26
E
27
M
28
E
29
E
30
L
31
I
32
L
33
L
34
S
35
L
36
E
37
M
38
M
39
S
40
E
41
M
42
L
43
M
44
I
45
I
46
S
47
M
48
L
49
M
50
M
51
M
52
M
53
L
54
S
55
E
56
I
57
E
58
L
59
I
60
E
61
S
62
L
63
M
64
M
65
M
66
E
67
I
68
M
69
S
70
M
71
E
72
L
73
M
74
S
75
L
76
L
77
M
78
S
79
S
80
I
81
E
82
M
83
L
84
E
85
S
86
M
87
L
88
L
89
I
90
L
91
I
92
I
93
E
94
S
95
E
96
M
97
S
98
S
99
S
100
E
101
S
102
E
103
E
104
M
105
E
106
M
107
S
108
S
109
L
110
I
111
M
112
I
113
M
114
E
115
I
116
S
117
E
118
S
119
I
120
I
121
M
122
S
123
L
124
I
125
E
126
S
127
M
128
M
129
I
130
L
131
M
132
E
133
I
134
L
135
S
136
E
137
E
138
L
139
M
140
I
141
I
142
S
143
E
144
I
145
S
146
L
147
S
148
E
149
E
150
L
151
S S
152
L
153
S
154
M
155
I
156
S
157
E
158
S
159
L
160
M M
161
I I
162
I
163
L
164
S
165
I
166
E
167
L
168
L
169
E
170
I
171
E E
172
I
173
E
174
S
175
I
176
L
177
S
178
S
179
S
180
M
181
I
  1. M-Is there anything else I can help you with?
  2. L-16
  3. E-help
  4. I-39
  5. L-28
  6. I-customer
  7. M-Used
  8. L-Here’s a solution I recommend. We value your business. I’m glad you brought this to our attention. Apologize for the inconvenience.
    L-I’ll make a note of that.
  9. E-to help
  10. I-Used customer name 2x
  11. M-37
  12. L-Happy to
  13. L-help you
  14. S-patience
  15. L-your
  16. I-23
  17. E-Welcome
  18. M-14
  19. M-We want
  20. L-Your
  21. S-definitely
  22. S-Week!
  23. I-I can understand why you feel...
  24. I-Aware
  25. I-May I..
  26. E-We
  27. M-6
  28. E-resolve
  29. E-day
  30. L-loyalty
  31. I-Assist
  32. L-Please 15 We definitely want to help..
  33. L-help lower
  34. S-you
  35. L-Care
  36. E-We care
  37. M-care
  38. M-18
  39. S-My
  40. E-Customer Service Week!
  41. M-Positive
  42. L-Anniversary
  43. M-us
  44. I-How are you doing today?
  45. I-5
  46. S-Your Welcome
  47. M-Have a good day
  48. L-Happy to help you
  49. M-want to
  50. M-appreciate
  51. M-Anniversary
  52. M-I’m sorry for the inconvenience
  53. L-Happy
  54. S-valid
  55. E-Long
  56. I-else I can
  57. E-your
  58. L-I'm happy
  59. I-your
  60. E-with
  61. S-your call
  62. L-I'm happy to service your call
  63. M-I'm here to help
  64. M-27
  65. M-Hold time
  66. E-Long time customer
  67. I-Happy
  68. M-That is a valid concern..
  69. S-19
  70. M-apologize
  71. E-2
  72. L-Hold
  73. M-I..
  74. S-time
  75. L-Your
  76. L-name 2x
  77. M-can do
  78. S-May
  79. S-We appreciate your business
  80. I-I'm
  81. E-business
  82. M-anything
  83. L-38
  84. E-time
  85. S-Aware
  86. M-customer
  87. L-transfer...
  88. L-why you
  89. I-17
  90. L-good
  91. I-Positive Your business matters to us
  92. I-36
  93. E-33
  94. S-Thank you
  95. E-Customer Care
  96. M-delightful!
  97. S-matters to
  98. S-30
  99. S-9
  100. E-for your
  101. S-24
  102. E-Service
  103. E-to service
  104. M-Happy
  105. E-you doing
  106. M-11
  107. S-My pleasure..
  108. S-effort..
  109. L-15
  110. I-Customer
  111. M-pleasure..
  112. I-We want to retain your business
  113. M-29
  114. E-Thank
  115. I-help..
  116. S-today?
  117. E-Courtesy
  118. S-Let me help lower your effort..
  119. I-Courtesy
  120. I-Have a
  121. M-What I can do for you
  122. S-You've been delightful!
  123. L-Absolutely
  124. I-for the
  125. E-35
  126. S-What I
  127. M-32
  128. M-Understand
  129. I-34
  130. L-I do apologize
  131. M-7
  132. E-Assist
  133. I-I’m sorry for
  134. L-business
  135. S-8
  136. E-inconvenience
  137. E-4
  138. L-the
  139. M-apologize
  140. I-26
  141. I-I apologize for the transfer...
  142. S-We
  143. E-business
  144. I-Please
  145. S-We
  146. L-12
  147. S-for you...
  148. E-22
  149. E-31
  150. L-here to
  151. S-I’m sorry for the inconvenience. Thank you for your patience. Can I take your name, please? I’ll do my best to resolve this.
    S-How can I assist you today?
  152. L-How are
  153. S-been
  154. M-I can
  155. I-understand
  156. S-25
  157. E-Happy to resolve for you...
  158. S-Thank you for your patience
  159. L-Absolutely
  160. M-Let me check that for you. We appreciate your feedback. Please hold for a moment. You’re welcome!
    M-I understand your frustration.
  161. I-That’s a great question! I’ll follow up with you on this. Is there anything else I can help you with? Can you please repeat that?
    I-Let me transfer you to a specialist.
  162. I-Let me
  163. L-Thank you
  164. S-you
  165. I-10
  166. E-You've
  167. L-Customer
  168. L-for you
  169. E-3
  170. I-21
  171. E-Offer a discount. Let me summarize what we discussed. Thank the customer. I’ll do my best to help.
    E-Resolve the issue.
  172. I-to retain
  173. E-That is a
  174. S-loyalty
  175. I-13
  176. L-I Understand
  177. S-I
  178. S-40
  179. S-I do
  180. M-concern..
  181. I-20