2617LetmeWeHoldtime2335MayI..helpAssistconcern..21with111830transfer...CustomerServiceWeek!Yourname2xYourWelcomedelightful!CustomerUsedHappyyourHappytoThankAbsolutelyvalidAware3127Anniversary28HappyResolvetheissue.Offer a discount.Let me summarizewhat wediscussed. Thankthe customer. I’lldo my best tohelp.24usUsedcustomername 2xcustomerforyoubusinesstimeloyaltyCareHappy toresolvefor you...14LongtimecustomerWecareThat is avalidconcern..I doLet mehelp loweryoureffort..How can Iassist youtoday?I’m sorry for theinconvenience.Thank you for yourpatience. Can I takeyour name, please?I’ll do my best toresolve this.Happyto helpyouI..resolve39IUnderstand4HappyyoudoingAnniversaryWe19We3612elseI canwanttobusinessHowareyourcallyoubusiness213Thankyoutoday?IWhat Ican dofor youapologizeAbsolutelycustomerWhatImatterstoLongYourdayappreciatethe63840PleaseWeek!You'veWeappreciateyourbusinessUnderstandYou'vebeendelightful!I’m sorry fortheinconvenienceunderstandtime3whyyouLet metransferyou to aspecialist.That’s a greatquestion! I’ll followup with you on this.Is there anythingelse I can help youwith? Can youplease repeat that?toretain225Serviceeffort..WewantI'm happyto serviceyour callloyaltytohelpCustomerCareWe wantto retainyourbusinessHow areyou doingtoday?Courtesy32Positive Yourbusinessmatters to uscareapologize208I'mcandoMyyourThankyou25heretogoodhelp..CourtesybeenAwarepleasure..inconvenienceCustomerPositive29I doapologizepatienceI'mhappyforthe16HaveaMayforyourIunderstandyourfrustration.Let me check thatfor you. Weappreciate yourfeedback. Pleasehold for a moment.You’re welcome!Thankyou foryourpatiencehelplowerI’ll makea noteof that.Here’s a solution Irecommend. Wevalue your business.I’m glad you broughtthis to our attention.Apologize for theinconvenience.helpyouyouHave agooddayAssist15Iapologizefor thetransfer...I’msorryforIs thereanythingelse I canhelp youwith?WelcomeanythingyourHold37Mypleasure..Please 15We definitelywant tohelp..9I can34I canunderstandwhy youfeel...toserviceforyou...Thatis a10337definitelyI'mhere tohelp2617LetmeWeHoldtime2335MayI..helpAssistconcern..21with111830transfer...CustomerServiceWeek!Yourname2xYourWelcomedelightful!CustomerUsedHappyyourHappytoThankAbsolutelyvalidAware3127Anniversary28HappyResolvetheissue.Offer a discount.Let me summarizewhat wediscussed. Thankthe customer. I’lldo my best tohelp.24usUsedcustomername 2xcustomerforyoubusinesstimeloyaltyCareHappy toresolvefor you...14LongtimecustomerWecareThat is avalidconcern..I doLet mehelp loweryoureffort..How can Iassist youtoday?I’m sorry for theinconvenience.Thank you for yourpatience. Can I takeyour name, please?I’ll do my best toresolve this.Happyto helpyouI..resolve39IUnderstand4HappyyoudoingAnniversaryWe19We3612elseI canwanttobusinessHowareyourcallyoubusiness213Thankyoutoday?IWhat Ican dofor youapologizeAbsolutelycustomerWhatImatterstoLongYourdayappreciatethe63840PleaseWeek!You'veWeappreciateyourbusinessUnderstandYou'vebeendelightful!I’m sorry fortheinconvenienceunderstandtime3whyyouLet metransferyou to aspecialist.That’s a greatquestion! I’ll followup with you on this.Is there anythingelse I can help youwith? Can youplease repeat that?toretain225Serviceeffort..WewantI'm happyto serviceyour callloyaltytohelpCustomerCareWe wantto retainyourbusinessHow areyou doingtoday?Courtesy32Positive Yourbusinessmatters to uscareapologize208I'mcandoMyyourThankyou25heretogoodhelp..CourtesybeenAwarepleasure..inconvenienceCustomerPositive29I doapologizepatienceI'mhappyforthe16HaveaMayforyourIunderstandyourfrustration.Let me check thatfor you. Weappreciate yourfeedback. Pleasehold for a moment.You’re welcome!Thankyou foryourpatiencehelplowerI’ll makea noteof that.Here’s a solution Irecommend. Wevalue your business.I’m glad you broughtthis to our attention.Apologize for theinconvenience.helpyouyouHave agooddayAssist15Iapologizefor thetransfer...I’msorryforIs thereanythingelse I canhelp youwith?WelcomeanythingyourHold37Mypleasure..Please 15We definitelywant tohelp..9I can34I canunderstandwhy youfeel...toserviceforyou...Thatis a10337definitelyI'mhere tohelp

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I-26
  2. I-17
  3. I-Let me
  4. E-We
  5. M-Hold time
  6. I-23
  7. E-35
  8. I-May I..
  9. E-help
  10. I-Assist
  11. M-concern..
  12. I-21
  13. E-with
  14. M-11
  15. M-18
  16. S-30
  17. L-transfer...
  18. E-Customer Service Week!
  19. L-Your
  20. L-name 2x
  21. S-Your Welcome
  22. M-delightful!
  23. I-Customer
  24. M-Used
  25. I-Happy
  26. E-your
  27. L-Happy to
  28. E-Thank
  29. L-Absolutely
  30. S-valid
  31. I-Aware
  32. E-31
  33. M-27
  34. M-Anniversary
  35. L-28
  36. L-Happy
  37. E-Offer a discount. Let me summarize what we discussed. Thank the customer. I’ll do my best to help.
    E-Resolve the issue.
  38. S-24
  39. M-us
  40. I-Used customer name 2x
  41. M-customer
  42. L-for you
  43. E-business
  44. S-time
  45. L-loyalty
  46. L-Care
  47. E-Happy to resolve for you...
  48. M-14
  49. E-Long time customer
  50. E-We care
  51. M-That is a valid concern..
  52. S-I do
  53. S-Let me help lower your effort..
  54. S-I’m sorry for the inconvenience. Thank you for your patience. Can I take your name, please? I’ll do my best to resolve this.
    S-How can I assist you today?
  55. L-Happy to help you
  56. M-I..
  57. E-resolve
  58. I-39
  59. L-I Understand
  60. E-4
  61. M-Happy
  62. E-you doing
  63. L-Anniversary
  64. S-We
  65. S-19
  66. S-We
  67. I-36
  68. L-12
  69. I-else I can
  70. M-want to
  71. L-business
  72. L-How are
  73. S-your call
  74. S-you
  75. E-business
  76. E-2
  77. I-13
  78. L-Thank you
  79. S-today?
  80. S-I
  81. M-What I can do for you
  82. M-apologize
  83. L-Absolutely
  84. I-customer
  85. S-What I
  86. S-matters to
  87. E-Long
  88. L-Your
  89. E-day
  90. M-appreciate
  91. L-the
  92. M-6
  93. L-38
  94. S-40
  95. I-Please
  96. S-Week!
  97. E-You've
  98. S-We appreciate your business
  99. M-Understand
  100. S-You've been delightful!
  101. M-I’m sorry for the inconvenience
  102. I-understand
  103. E-time
  104. E-3
  105. L-why you
  106. I-That’s a great question! I’ll follow up with you on this. Is there anything else I can help you with? Can you please repeat that?
    I-Let me transfer you to a specialist.
  107. I-to retain
  108. E-22
  109. I-5
  110. E-Service
  111. S-effort..
  112. M-We want
  113. L-I'm happy to service your call
  114. S-loyalty
  115. E-to help
  116. E-Customer Care
  117. I-We want to retain your business
  118. I-How are you doing today?
  119. E-Courtesy
  120. M-32
  121. I-Positive Your business matters to us
  122. M-care
  123. M-apologize
  124. I-20
  125. S-8
  126. I-I'm
  127. M-can do
  128. S-My
  129. I-your
  130. S-Thank you
  131. S-25
  132. L-here to
  133. L-good
  134. I-help..
  135. I-Courtesy
  136. S-been
  137. S-Aware
  138. M-pleasure..
  139. E-inconvenience
  140. L-Customer
  141. M-Positive
  142. M-29
  143. L-I do apologize
  144. S-patience
  145. L-I'm happy
  146. I-for the
  147. L-16
  148. I-Have a
  149. S-May
  150. E-for your
  151. M-Let me check that for you. We appreciate your feedback. Please hold for a moment. You’re welcome!
    M-I understand your frustration.
  152. S-Thank you for your patience
  153. L-help lower
  154. L-Here’s a solution I recommend. We value your business. I’m glad you brought this to our attention. Apologize for the inconvenience.
    L-I’ll make a note of that.
  155. L-help you
  156. S-you
  157. M-Have a good day
  158. E-Assist
  159. L-15
  160. I-I apologize for the transfer...
  161. I-I’m sorry for
  162. M-Is there anything else I can help you with?
  163. E-Welcome
  164. M-anything
  165. L-your
  166. L-Hold
  167. M-37
  168. S-My pleasure..
  169. L-Please 15 We definitely want to help..
  170. S-9
  171. M-I can
  172. I-34
  173. I-I can understand why you feel...
  174. E-to service
  175. S-for you...
  176. E-That is a
  177. I-10
  178. E-33
  179. M-7
  180. S-definitely
  181. M-I'm here to help