ThankyouyoucandoAwareThankyouHaveaIforthedelightful!Thatis aWelcomeYou'vebeendelightful!foryourI'm22Anniversary14Mypleasure..32Letme37timeHappyinconvenience38We wantto retainyourbusinessforyou...wanttoAnniversaryAbsolutelyanythingtohelp21businessI doThankhelp..Holdgood35HowareWeappreciateyourbusinessyourwithname2xpleasure..CustomerServiceWeek!foryouconcern..appreciatebeen4Wewant82I’m sorry fortheinconvenienceI..I'm happyto serviceyour call36YourWematterstotimeYourCourtesyI doapologize40MayLet mehelp loweryoureffort..24I'mhappytheHappytousThankyou foryourpatiencewhyyou9Iunderstandyourfrustration.Let me check thatfor you. Weappreciate yourfeedback. Pleasehold for a moment.You’re welcome!Usedcustomername 2xhelplowerloyaltyResolvetheissue.Offer a discount.Let me summarizewhat wediscussed. Thankthe customer. I’lldo my best tohelp.elseI canhelp28Iapologizefor thetransfer...Aware17Care62030I’ll makea noteof that.Here’s a solution Irecommend. Wevalue your business.I’m glad you broughtthis to our attention.Apologize for theinconvenience.That is avalidconcern..25Is thereanythingelse I canhelp youwith?today?care39Let metransferyou to aspecialist.That’s a greatquestion! I’ll followup with you on this.Is there anythingelse I can help youwith? Can youplease repeat that?transfer...You'vePleasePositiveAssistIUnderstandWecareCourtesyAbsolutelybusinessCustomer19Positive Yourbusinessmatters to us3112yourcallWeek!I'mhere tohelpresolveHave agooddayCustomer18I canAssistI’msorryfor3heretoYourWelcomeyou15HoldtimeLongtimecustomer1133How can Iassist youtoday?I’m sorry for theinconvenience.Thank you for yourpatience. Can I takeyour name, please?I’ll do my best toresolve this.yourHappy toresolvefor you...16My2326helpyouCustomerCareHappy5Please 15We definitelywant tohelp..WeServiceLongcustomer10apologize13validyoudoingHappyto helpyoueffort..businesstoservice2729patience347How areyou doingtoday?HappyunderstandapologizeloyaltyWeUnderstandUsedcustomerdaytoretainWhat Ican dofor youWhatIyourdefinitelyI canunderstandwhy youfeel...MayI..ThankyouyoucandoAwareThankyouHaveaIforthedelightful!Thatis aWelcomeYou'vebeendelightful!foryourI'm22Anniversary14Mypleasure..32Letme37timeHappyinconvenience38We wantto retainyourbusinessforyou...wanttoAnniversaryAbsolutelyanythingtohelp21businessI doThankhelp..Holdgood35HowareWeappreciateyourbusinessyourwithname2xpleasure..CustomerServiceWeek!foryouconcern..appreciatebeen4Wewant82I’m sorry fortheinconvenienceI..I'm happyto serviceyour call36YourWematterstotimeYourCourtesyI doapologize40MayLet mehelp loweryoureffort..24I'mhappytheHappytousThankyou foryourpatiencewhyyou9Iunderstandyourfrustration.Let me check thatfor you. Weappreciate yourfeedback. Pleasehold for a moment.You’re welcome!Usedcustomername 2xhelplowerloyaltyResolvetheissue.Offer a discount.Let me summarizewhat wediscussed. Thankthe customer. I’lldo my best tohelp.elseI canhelp28Iapologizefor thetransfer...Aware17Care62030I’ll makea noteof that.Here’s a solution Irecommend. Wevalue your business.I’m glad you broughtthis to our attention.Apologize for theinconvenience.That is avalidconcern..25Is thereanythingelse I canhelp youwith?today?care39Let metransferyou to aspecialist.That’s a greatquestion! I’ll followup with you on this.Is there anythingelse I can help youwith? Can youplease repeat that?transfer...You'vePleasePositiveAssistIUnderstandWecareCourtesyAbsolutelybusinessCustomer19Positive Yourbusinessmatters to us3112yourcallWeek!I'mhere tohelpresolveHave agooddayCustomer18I canAssistI’msorryfor3heretoYourWelcomeyou15HoldtimeLongtimecustomer1133How can Iassist youtoday?I’m sorry for theinconvenience.Thank you for yourpatience. Can I takeyour name, please?I’ll do my best toresolve this.yourHappy toresolvefor you...16My2326helpyouCustomerCareHappy5Please 15We definitelywant tohelp..WeServiceLongcustomer10apologize13validyoudoingHappyto helpyoueffort..businesstoservice2729patience347How areyou doingtoday?HappyunderstandapologizeloyaltyWeUnderstandUsedcustomerdaytoretainWhat Ican dofor youWhatIyourdefinitelyI canunderstandwhy youfeel...MayI..

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. L-Thank you
  2. S-you
  3. M-can do
  4. I-Aware
  5. S-Thank you
  6. I-Have a
  7. S-I
  8. I-for the
  9. M-delightful!
  10. E-That is a
  11. E-Welcome
  12. S-You've been delightful!
  13. E-for your
  14. I-I'm
  15. E-22
  16. L-Anniversary
  17. M-14
  18. S-My pleasure..
  19. M-32
  20. I-Let me
  21. M-37
  22. S-time
  23. M-Happy
  24. E-inconvenience
  25. L-38
  26. I-We want to retain your business
  27. S-for you...
  28. M-want to
  29. M-Anniversary
  30. L-Absolutely
  31. M-anything
  32. E-to help
  33. I-21
  34. L-business
  35. S-I do
  36. E-Thank
  37. I-help..
  38. L-Hold
  39. L-good
  40. E-35
  41. L-How are
  42. S-We appreciate your business
  43. L-your
  44. E-with
  45. L-name 2x
  46. M-pleasure..
  47. E-Customer Service Week!
  48. L-for you
  49. M-concern..
  50. M-appreciate
  51. S-been
  52. E-4
  53. M-We want
  54. S-8
  55. E-2
  56. M-I’m sorry for the inconvenience
  57. M-I..
  58. L-I'm happy to service your call
  59. I-36
  60. L-Your
  61. E-We
  62. S-matters to
  63. E-time
  64. L-Your
  65. E-Courtesy
  66. L-I do apologize
  67. S-40
  68. S-May
  69. S-Let me help lower your effort..
  70. S-24
  71. L-I'm happy
  72. L-the
  73. L-Happy to
  74. M-us
  75. S-Thank you for your patience
  76. L-why you
  77. S-9
  78. M-Let me check that for you. We appreciate your feedback. Please hold for a moment. You’re welcome!
    M-I understand your frustration.
  79. I-Used customer name 2x
  80. L-help lower
  81. L-loyalty
  82. E-Offer a discount. Let me summarize what we discussed. Thank the customer. I’ll do my best to help.
    E-Resolve the issue.
  83. I-else I can
  84. E-help
  85. L-28
  86. I-I apologize for the transfer...
  87. S-Aware
  88. I-17
  89. L-Care
  90. M-6
  91. I-20
  92. S-30
  93. L-Here’s a solution I recommend. We value your business. I’m glad you brought this to our attention. Apologize for the inconvenience.
    L-I’ll make a note of that.
  94. M-That is a valid concern..
  95. S-25
  96. M-Is there anything else I can help you with?
  97. S-today?
  98. M-care
  99. I-39
  100. I-That’s a great question! I’ll follow up with you on this. Is there anything else I can help you with? Can you please repeat that?
    I-Let me transfer you to a specialist.
  101. L-transfer...
  102. E-You've
  103. I-Please
  104. M-Positive
  105. E-Assist
  106. L-I Understand
  107. E-We care
  108. I-Courtesy
  109. L-Absolutely
  110. E-business
  111. I-Customer
  112. S-19
  113. I-Positive Your business matters to us
  114. E-31
  115. L-12
  116. S-your call
  117. S-Week!
  118. M-I'm here to help
  119. E-resolve
  120. M-Have a good day
  121. L-Customer
  122. M-18
  123. M-I can
  124. I-Assist
  125. I-I’m sorry for
  126. E-3
  127. L-here to
  128. S-Your Welcome
  129. S-you
  130. L-15
  131. M-Hold time
  132. E-Long time customer
  133. M-11
  134. E-33
  135. S-I’m sorry for the inconvenience. Thank you for your patience. Can I take your name, please? I’ll do my best to resolve this.
    S-How can I assist you today?
  136. E-your
  137. E-Happy to resolve for you...
  138. L-16
  139. S-My
  140. I-23
  141. I-26
  142. L-help you
  143. E-Customer Care
  144. I-Happy
  145. I-5
  146. L-Please 15 We definitely want to help..
  147. S-We
  148. E-Service
  149. E-Long
  150. M-customer
  151. I-10
  152. M-apologize
  153. I-13
  154. S-valid
  155. E-you doing
  156. L-Happy to help you
  157. S-effort..
  158. E-business
  159. E-to service
  160. M-27
  161. M-29
  162. S-patience
  163. I-34
  164. M-7
  165. I-How are you doing today?
  166. L-Happy
  167. I-understand
  168. M-apologize
  169. S-loyalty
  170. S-We
  171. M-Understand
  172. M-Used
  173. I-customer
  174. E-day
  175. I-to retain
  176. M-What I can do for you
  177. S-What I
  178. I-your
  179. S-definitely
  180. I-I can understand why you feel...
  181. I-May I..