timeMy6Anniversary7Week!Let mehelp loweryoureffort..Holdhelp..20Happy toresolvefor you...YourWelcomeI'mforyourUnderstandHappytoloyaltyI’ll makea noteof that.Here’s a solution Irecommend. Wevalue your business.I’m glad you broughtthis to our attention.Apologize for theinconvenience.CourtesyCustomerAbsolutelytoday?Your3830Let metransferyou to aspecialist.That’s a greatquestion! I’ll followup with you on this.Is there anythingelse I can help youwith? Can youplease repeat that?183candohelpcare11foryou...anythingThat is avalidconcern..19Thankyou foryourpatience23Havea2732CustomerServiceWeek!29helploweryourPositive Yourbusinessmatters to usI'mhappyHappy89Mypleasure..matterstoWeAbsolutelyLongtimecustomerI doapologizeeffort..foryou37goodHow areyou doingtoday?MayI..apologizevalid4How can Iassist youtoday?I’m sorry for theinconvenience.Thank you for yourpatience. Can I takeyour name, please?I’ll do my best toresolve this.WeThankI’msorryfor36customerAssist14IUnderstandWe wantto retainyourbusiness512tohelpname2xyoudoingThankyou26Is thereanythingelse I canhelp youwith?Iapologizefor thetransfer...2528toretain1524Longtimewithconcern..WecareCourtesytransfer...CustomerResolvetheissue.Offer a discount.Let me summarizewhat wediscussed. Thankthe customer. I’lldo my best tohelp.LetmeinconvenienceThankyou34appreciateunderstandwanttobeenI..whyyouAwareyourYou'vebeendelightful!WewantusapologizePositive2135heretoI'm happyto serviceyour calldaytoservicedelightful!WeappreciateyourbusinessresolveUsedCaredefinitelyyoubusiness402Assist33Happyto helpyouthePlease 15We definitelywant tohelp..31helpyouI do13Have agooddaybusinessCustomerCareServiceWhat Ican dofor youelseI canI canWhatI17yourcallI canunderstandwhy youfeel...WelcomeI’m sorry fortheinconveniencebusinessYourWeyouAwareHowareHappy1016pleasure..fortheHoldtimeI'mhere tohelployaltyHappyThatis aPlease22Iunderstandyourfrustration.Let me check thatfor you. Weappreciate yourfeedback. Pleasehold for a moment.You’re welcome!AnniversarycustomerMay39IpatienceUsedcustomername 2xYou'veyourtimeMy6Anniversary7Week!Let mehelp loweryoureffort..Holdhelp..20Happy toresolvefor you...YourWelcomeI'mforyourUnderstandHappytoloyaltyI’ll makea noteof that.Here’s a solution Irecommend. Wevalue your business.I’m glad you broughtthis to our attention.Apologize for theinconvenience.CourtesyCustomerAbsolutelytoday?Your3830Let metransferyou to aspecialist.That’s a greatquestion! I’ll followup with you on this.Is there anythingelse I can help youwith? Can youplease repeat that?183candohelpcare11foryou...anythingThat is avalidconcern..19Thankyou foryourpatience23Havea2732CustomerServiceWeek!29helploweryourPositive Yourbusinessmatters to usI'mhappyHappy89Mypleasure..matterstoWeAbsolutelyLongtimecustomerI doapologizeeffort..foryou37goodHow areyou doingtoday?MayI..apologizevalid4How can Iassist youtoday?I’m sorry for theinconvenience.Thank you for yourpatience. Can I takeyour name, please?I’ll do my best toresolve this.WeThankI’msorryfor36customerAssist14IUnderstandWe wantto retainyourbusiness512tohelpname2xyoudoingThankyou26Is thereanythingelse I canhelp youwith?Iapologizefor thetransfer...2528toretain1524Longtimewithconcern..WecareCourtesytransfer...CustomerResolvetheissue.Offer a discount.Let me summarizewhat wediscussed. Thankthe customer. I’lldo my best tohelp.LetmeinconvenienceThankyou34appreciateunderstandwanttobeenI..whyyouAwareyourYou'vebeendelightful!WewantusapologizePositive2135heretoI'm happyto serviceyour calldaytoservicedelightful!WeappreciateyourbusinessresolveUsedCaredefinitelyyoubusiness402Assist33Happyto helpyouthePlease 15We definitelywant tohelp..31helpyouI do13Have agooddaybusinessCustomerCareServiceWhat Ican dofor youelseI canI canWhatI17yourcallI canunderstandwhy youfeel...WelcomeI’m sorry fortheinconveniencebusinessYourWeyouAwareHowareHappy1016pleasure..fortheHoldtimeI'mhere tohelployaltyHappyThatis aPlease22Iunderstandyourfrustration.Let me check thatfor you. Weappreciate yourfeedback. Pleasehold for a moment.You’re welcome!AnniversarycustomerMay39IpatienceUsedcustomername 2xYou'veyour

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. S-time
  2. S-My
  3. M-6
  4. L-Anniversary
  5. M-7
  6. S-Week!
  7. S-Let me help lower your effort..
  8. L-Hold
  9. I-help..
  10. I-20
  11. E-Happy to resolve for you...
  12. S-Your Welcome
  13. I-I'm
  14. E-for your
  15. M-Understand
  16. L-Happy to
  17. S-loyalty
  18. L-Here’s a solution I recommend. We value your business. I’m glad you brought this to our attention. Apologize for the inconvenience.
    L-I’ll make a note of that.
  19. I-Courtesy
  20. L-Customer
  21. L-Absolutely
  22. S-today?
  23. L-Your
  24. L-38
  25. S-30
  26. I-That’s a great question! I’ll follow up with you on this. Is there anything else I can help you with? Can you please repeat that?
    I-Let me transfer you to a specialist.
  27. M-18
  28. E-3
  29. M-can do
  30. E-help
  31. M-care
  32. M-11
  33. S-for you...
  34. M-anything
  35. M-That is a valid concern..
  36. S-19
  37. S-Thank you for your patience
  38. I-23
  39. I-Have a
  40. M-27
  41. M-32
  42. E-Customer Service Week!
  43. M-29
  44. L-help lower
  45. E-your
  46. I-Positive Your business matters to us
  47. L-I'm happy
  48. M-Happy
  49. S-8
  50. S-9
  51. S-My pleasure..
  52. S-matters to
  53. E-We
  54. L-Absolutely
  55. E-Long time customer
  56. L-I do apologize
  57. S-effort..
  58. L-for you
  59. M-37
  60. L-good
  61. I-How are you doing today?
  62. I-May I..
  63. M-apologize
  64. S-valid
  65. E-4
  66. S-I’m sorry for the inconvenience. Thank you for your patience. Can I take your name, please? I’ll do my best to resolve this.
    S-How can I assist you today?
  67. S-We
  68. E-Thank
  69. I-I’m sorry for
  70. I-36
  71. M-customer
  72. E-Assist
  73. M-14
  74. L-I Understand
  75. I-We want to retain your business
  76. I-5
  77. L-12
  78. E-to help
  79. L-name 2x
  80. E-you doing
  81. L-Thank you
  82. I-26
  83. M-Is there anything else I can help you with?
  84. I-I apologize for the transfer...
  85. S-25
  86. L-28
  87. I-to retain
  88. L-15
  89. S-24
  90. E-Long
  91. E-time
  92. E-with
  93. M-concern..
  94. E-We care
  95. E-Courtesy
  96. L-transfer...
  97. I-Customer
  98. E-Offer a discount. Let me summarize what we discussed. Thank the customer. I’ll do my best to help.
    E-Resolve the issue.
  99. I-Let me
  100. E-inconvenience
  101. S-Thank you
  102. I-34
  103. M-appreciate
  104. I-understand
  105. M-want to
  106. S-been
  107. M-I..
  108. L-why you
  109. I-Aware
  110. L-your
  111. S-You've been delightful!
  112. M-We want
  113. M-us
  114. M-apologize
  115. M-Positive
  116. I-21
  117. E-35
  118. L-here to
  119. L-I'm happy to service your call
  120. E-day
  121. E-to service
  122. M-delightful!
  123. S-We appreciate your business
  124. E-resolve
  125. M-Used
  126. L-Care
  127. S-definitely
  128. S-you
  129. L-business
  130. S-40
  131. E-2
  132. I-Assist
  133. E-33
  134. L-Happy to help you
  135. L-the
  136. L-Please 15 We definitely want to help..
  137. E-31
  138. L-help you
  139. S-I do
  140. I-13
  141. M-Have a good day
  142. E-business
  143. E-Customer Care
  144. E-Service
  145. M-What I can do for you
  146. I-else I can
  147. M-I can
  148. S-What I
  149. I-17
  150. S-your call
  151. I-I can understand why you feel...
  152. E-Welcome
  153. M-I’m sorry for the inconvenience
  154. E-business
  155. L-Your
  156. S-We
  157. S-you
  158. S-Aware
  159. L-How are
  160. L-Happy
  161. I-10
  162. L-16
  163. M-pleasure..
  164. I-for the
  165. M-Hold time
  166. M-I'm here to help
  167. L-loyalty
  168. I-Happy
  169. E-That is a
  170. I-Please
  171. E-22
  172. M-Let me check that for you. We appreciate your feedback. Please hold for a moment. You’re welcome!
    M-I understand your frustration.
  173. M-Anniversary
  174. I-customer
  175. S-May
  176. I-39
  177. S-I
  178. S-patience
  179. I-Used customer name 2x
  180. E-You've
  181. I-your