YourWelcome26I doapologizeIapologizefor thetransfer...I’m sorry fortheinconveniencegoodHaveatohelpThankyou foryourpatienceelseI canLonganythinguscustomerHappy toresolvefor you...How can Iassist youtoday?I’m sorry for theinconvenience.Thank you for yourpatience. Can I takeyour name, please?I’ll do my best toresolve this.AbsolutelyI'm happyto serviceyour callpatience13Positive Yourbusinessmatters to usUsedcustomername 2xCourtesyWe wantto retainyourbusiness35Happy32206help..CareAwaretoretain36careMypleasure..15forthe39You'vebeendelightful!34HappytoWeek!I'mheretoyouryourI’msorryforI'mhere tohelp923That is avalidconcern..youdoingWhat Ican dofor you5Thatis adefinitelywhyyou7CustomerAnniversaryloyaltybusinesseffort..WeLet metransferyou to aspecialist.That’s a greatquestion! I’ll followup with you on this.Is there anythingelse I can help youwith? Can youplease repeat that?HoldtimeLet mehelp loweryoureffort..toservice37ThankAbsolutelyServiceMayHappyWecareI canunderstandwhy youfeel...apologizeinconvenience21concern..LetmeYourI'mhappy17Your2timeHow areyou doingtoday?2230Holdyou19foryou...helpyouunderstand24Happyto helpyouyourAnniversarydaywantto25MayI..40CustomerCustomerCareHappycandohelplowerI canI..IUnderstandMy2931Have agooddayforyour118name2xUsedWewant28I’ll makea noteof that.Here’s a solution Irecommend. Wevalue your business.I’m glad you broughtthis to our attention.Apologize for theinconvenience.PositivehelpResolvetheissue.Offer a discount.Let me summarizewhat wediscussed. Thankthe customer. I’lldo my best tohelp.withIbusinessUnderstand33pleasure..youAssist16You've14Please 15We definitelywant tohelp..HowarebeenAwareWelcomeWhatICourtesyAssistWe18yourcall27apologizeWebusinessThankyouLongtimecustomerforyou12validI doloyaltycustomer3resolvethetimeCustomerServiceWeek!10Is thereanythingelse I canhelp youwith?matterstoIunderstandyourfrustration.Let me check thatfor you. Weappreciate yourfeedback. Pleasehold for a moment.You’re welcome!38ThankyouPlease4appreciatetoday?Weappreciateyourbusinesstransfer...delightful!YourWelcome26I doapologizeIapologizefor thetransfer...I’m sorry fortheinconveniencegoodHaveatohelpThankyou foryourpatienceelseI canLonganythinguscustomerHappy toresolvefor you...How can Iassist youtoday?I’m sorry for theinconvenience.Thank you for yourpatience. Can I takeyour name, please?I’ll do my best toresolve this.AbsolutelyI'm happyto serviceyour callpatience13Positive Yourbusinessmatters to usUsedcustomername 2xCourtesyWe wantto retainyourbusiness35Happy32206help..CareAwaretoretain36careMypleasure..15forthe39You'vebeendelightful!34HappytoWeek!I'mheretoyouryourI’msorryforI'mhere tohelp923That is avalidconcern..youdoingWhat Ican dofor you5Thatis adefinitelywhyyou7CustomerAnniversaryloyaltybusinesseffort..WeLet metransferyou to aspecialist.That’s a greatquestion! I’ll followup with you on this.Is there anythingelse I can help youwith? Can youplease repeat that?HoldtimeLet mehelp loweryoureffort..toservice37ThankAbsolutelyServiceMayHappyWecareI canunderstandwhy youfeel...apologizeinconvenience21concern..LetmeYourI'mhappy17Your2timeHow areyou doingtoday?2230Holdyou19foryou...helpyouunderstand24Happyto helpyouyourAnniversarydaywantto25MayI..40CustomerCustomerCareHappycandohelplowerI canI..IUnderstandMy2931Have agooddayforyour118name2xUsedWewant28I’ll makea noteof that.Here’s a solution Irecommend. Wevalue your business.I’m glad you broughtthis to our attention.Apologize for theinconvenience.PositivehelpResolvetheissue.Offer a discount.Let me summarizewhat wediscussed. Thankthe customer. I’lldo my best tohelp.withIbusinessUnderstand33pleasure..youAssist16You've14Please 15We definitelywant tohelp..HowarebeenAwareWelcomeWhatICourtesyAssistWe18yourcall27apologizeWebusinessThankyouLongtimecustomerforyou12validI doloyaltycustomer3resolvethetimeCustomerServiceWeek!10Is thereanythingelse I canhelp youwith?matterstoIunderstandyourfrustration.Let me check thatfor you. Weappreciate yourfeedback. Pleasehold for a moment.You’re welcome!38ThankyouPlease4appreciatetoday?Weappreciateyourbusinesstransfer...delightful!

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. S-Your Welcome
  2. I-26
  3. L-I do apologize
  4. I-I apologize for the transfer...
  5. M-I’m sorry for the inconvenience
  6. L-good
  7. I-Have a
  8. E-to help
  9. S-Thank you for your patience
  10. I-else I can
  11. E-Long
  12. M-anything
  13. M-us
  14. I-customer
  15. E-Happy to resolve for you...
  16. S-I’m sorry for the inconvenience. Thank you for your patience. Can I take your name, please? I’ll do my best to resolve this.
    S-How can I assist you today?
  17. L-Absolutely
  18. L-I'm happy to service your call
  19. S-patience
  20. I-13
  21. I-Positive Your business matters to us
  22. I-Used customer name 2x
  23. I-Courtesy
  24. I-We want to retain your business
  25. E-35
  26. M-Happy
  27. M-32
  28. I-20
  29. M-6
  30. I-help..
  31. L-Care
  32. S-Aware
  33. I-to retain
  34. I-36
  35. M-care
  36. S-My pleasure..
  37. L-15
  38. I-for the
  39. I-39
  40. S-You've been delightful!
  41. I-34
  42. L-Happy to
  43. S-Week!
  44. I-I'm
  45. L-here to
  46. L-your
  47. I-your
  48. I-I’m sorry for
  49. M-I'm here to help
  50. S-9
  51. I-23
  52. M-That is a valid concern..
  53. E-you doing
  54. M-What I can do for you
  55. I-5
  56. E-That is a
  57. S-definitely
  58. L-why you
  59. M-7
  60. I-Customer
  61. L-Anniversary
  62. L-loyalty
  63. E-business
  64. S-effort..
  65. E-We
  66. I-That’s a great question! I’ll follow up with you on this. Is there anything else I can help you with? Can you please repeat that?
    I-Let me transfer you to a specialist.
  67. M-Hold time
  68. S-Let me help lower your effort..
  69. E-to service
  70. M-37
  71. E-Thank
  72. L-Absolutely
  73. E-Service
  74. S-May
  75. L-Happy
  76. E-We care
  77. I-I can understand why you feel...
  78. M-apologize
  79. E-inconvenience
  80. I-21
  81. M-concern..
  82. I-Let me
  83. L-Your
  84. L-I'm happy
  85. I-17
  86. L-Your
  87. E-2
  88. E-time
  89. I-How are you doing today?
  90. E-22
  91. S-30
  92. L-Hold
  93. S-you
  94. S-19
  95. S-for you...
  96. L-help you
  97. I-understand
  98. S-24
  99. L-Happy to help you
  100. E-your
  101. M-Anniversary
  102. E-day
  103. M-want to
  104. S-25
  105. I-May I..
  106. S-40
  107. L-Customer
  108. E-Customer Care
  109. I-Happy
  110. M-can do
  111. L-help lower
  112. M-I can
  113. M-I..
  114. L-I Understand
  115. S-My
  116. M-29
  117. E-31
  118. M-Have a good day
  119. E-for your
  120. M-11
  121. S-8
  122. L-name 2x
  123. M-Used
  124. M-We want
  125. L-28
  126. L-Here’s a solution I recommend. We value your business. I’m glad you brought this to our attention. Apologize for the inconvenience.
    L-I’ll make a note of that.
  127. M-Positive
  128. E-help
  129. E-Offer a discount. Let me summarize what we discussed. Thank the customer. I’ll do my best to help.
    E-Resolve the issue.
  130. E-with
  131. S-I
  132. L-business
  133. M-Understand
  134. E-33
  135. M-pleasure..
  136. S-you
  137. E-Assist
  138. L-16
  139. E-You've
  140. M-14
  141. L-Please 15 We definitely want to help..
  142. L-How are
  143. S-been
  144. I-Aware
  145. E-Welcome
  146. S-What I
  147. E-Courtesy
  148. I-Assist
  149. S-We
  150. M-18
  151. S-your call
  152. M-27
  153. M-apologize
  154. S-We
  155. E-business
  156. S-Thank you
  157. E-Long time customer
  158. L-for you
  159. L-12
  160. S-valid
  161. S-I do
  162. S-loyalty
  163. M-customer
  164. E-3
  165. E-resolve
  166. L-the
  167. S-time
  168. E-Customer Service Week!
  169. I-10
  170. M-Is there anything else I can help you with?
  171. S-matters to
  172. M-Let me check that for you. We appreciate your feedback. Please hold for a moment. You’re welcome!
    M-I understand your frustration.
  173. L-38
  174. L-Thank you
  175. I-Please
  176. E-4
  177. M-appreciate
  178. S-today?
  179. S-We appreciate your business
  180. L-transfer...
  181. M-delightful!