foryouI'mhappy1513youdoing11WewantHowareThatis aUsedHappyto7Let metransferyou to aspecialist.That’s a greatquestion! I’ll followup with you on this.Is there anythingelse I can help youwith? Can youplease repeat that?I doapologizeyouryouCustomer14CareUsedcustomername 2xWhatICustomerHappy32AwareloyaltyHoldtimeyour3I’ll makea noteof that.Here’s a solution Irecommend. Wevalue your business.I’m glad you broughtthis to our attention.Apologize for theinconvenience.loyaltytoday?My28How can Iassist youtoday?I’m sorry for theinconvenience.Thank you for yourpatience. Can I takeyour name, please?I’ll do my best toresolve this.IWeWelcome171210I canunderstandwhy youfeel...careHappy toresolvefor you...2heretoAwareAbsolutelyAssistwhyyouI’msorryformatterstocandoHoldAbsolutelyAnniversaryResolvetheissue.Offer a discount.Let me summarizewhat wediscussed. Thankthe customer. I’lldo my best tohelp.youMypleasure..You've34effort..helpyouapologizeanythingtoretainCustomerCaredelightful!20HaveaHappyto helpyou6time36name2xusI dohelp..MayCustomerServiceWeek!ThankPlease 15We definitelywant tohelp..Longtimecustomertransfer...What Ican dofor youYourWelcomeapologizeIunderstandyourfrustration.Let me check thatfor you. Weappreciate yourfeedback. Pleasehold for a moment.You’re welcome!AssistappreciatevalidPleasehelplowercustomerPositiveMayI..thetoservice40242126I..day19Positive Yourbusinessmatters to us39tohelp38business30That is avalidconcern..resolveI’m sorry fortheinconvenience49Anniversary5fortheLetmeelseI canLet mehelp loweryoureffort..Thankyou foryourpatienceforyourdefinitelyThankyouhelpbusiness25wanttobeenforyou...patienceIapologizefor thetransfer...inconveniencegoodYourconcern..I'mWeappreciateyourbusinessI'm happyto serviceyour callI'mhere tohelpWe wantto retainyourbusinessunderstandHave agooddayCourtesy2233yourLongyourcallcustomer23withWeek!358We311829Servicetime1627pleasure..HappyIs thereanythingelse I canhelp youwith?UnderstandbusinessI canHappyThankyouYou'vebeendelightful!CourtesyHow areyou doingtoday?WecareYourWeIUnderstand37foryouI'mhappy1513youdoing11WewantHowareThatis aUsedHappyto7Let metransferyou to aspecialist.That’s a greatquestion! I’ll followup with you on this.Is there anythingelse I can help youwith? Can youplease repeat that?I doapologizeyouryouCustomer14CareUsedcustomername 2xWhatICustomerHappy32AwareloyaltyHoldtimeyour3I’ll makea noteof that.Here’s a solution Irecommend. Wevalue your business.I’m glad you broughtthis to our attention.Apologize for theinconvenience.loyaltytoday?My28How can Iassist youtoday?I’m sorry for theinconvenience.Thank you for yourpatience. Can I takeyour name, please?I’ll do my best toresolve this.IWeWelcome171210I canunderstandwhy youfeel...careHappy toresolvefor you...2heretoAwareAbsolutelyAssistwhyyouI’msorryformatterstocandoHoldAbsolutelyAnniversaryResolvetheissue.Offer a discount.Let me summarizewhat wediscussed. Thankthe customer. I’lldo my best tohelp.youMypleasure..You've34effort..helpyouapologizeanythingtoretainCustomerCaredelightful!20HaveaHappyto helpyou6time36name2xusI dohelp..MayCustomerServiceWeek!ThankPlease 15We definitelywant tohelp..Longtimecustomertransfer...What Ican dofor youYourWelcomeapologizeIunderstandyourfrustration.Let me check thatfor you. Weappreciate yourfeedback. Pleasehold for a moment.You’re welcome!AssistappreciatevalidPleasehelplowercustomerPositiveMayI..thetoservice40242126I..day19Positive Yourbusinessmatters to us39tohelp38business30That is avalidconcern..resolveI’m sorry fortheinconvenience49Anniversary5fortheLetmeelseI canLet mehelp loweryoureffort..Thankyou foryourpatienceforyourdefinitelyThankyouhelpbusiness25wanttobeenforyou...patienceIapologizefor thetransfer...inconveniencegoodYourconcern..I'mWeappreciateyourbusinessI'm happyto serviceyour callI'mhere tohelpWe wantto retainyourbusinessunderstandHave agooddayCourtesy2233yourLongyourcallcustomer23withWeek!358We311829Servicetime1627pleasure..HappyIs thereanythingelse I canhelp youwith?UnderstandbusinessI canHappyThankyouYou'vebeendelightful!CourtesyHow areyou doingtoday?WecareYourWeIUnderstand37

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. L-for you
  2. L-I'm happy
  3. L-15
  4. I-13
  5. E-you doing
  6. M-11
  7. M-We want
  8. L-How are
  9. E-That is a
  10. M-Used
  11. L-Happy to
  12. M-7
  13. I-That’s a great question! I’ll follow up with you on this. Is there anything else I can help you with? Can you please repeat that?
    I-Let me transfer you to a specialist.
  14. L-I do apologize
  15. I-your
  16. S-you
  17. L-Customer
  18. M-14
  19. L-Care
  20. I-Used customer name 2x
  21. S-What I
  22. I-Customer
  23. I-Happy
  24. M-32
  25. I-Aware
  26. S-loyalty
  27. M-Hold time
  28. E-your
  29. E-3
  30. L-Here’s a solution I recommend. We value your business. I’m glad you brought this to our attention. Apologize for the inconvenience.
    L-I’ll make a note of that.
  31. L-loyalty
  32. S-today?
  33. S-My
  34. L-28
  35. S-I’m sorry for the inconvenience. Thank you for your patience. Can I take your name, please? I’ll do my best to resolve this.
    S-How can I assist you today?
  36. S-I
  37. E-We
  38. E-Welcome
  39. I-17
  40. L-12
  41. I-10
  42. I-I can understand why you feel...
  43. M-care
  44. E-Happy to resolve for you...
  45. E-2
  46. L-here to
  47. S-Aware
  48. L-Absolutely
  49. I-Assist
  50. L-why you
  51. I-I’m sorry for
  52. S-matters to
  53. M-can do
  54. L-Hold
  55. L-Absolutely
  56. L-Anniversary
  57. E-Offer a discount. Let me summarize what we discussed. Thank the customer. I’ll do my best to help.
    E-Resolve the issue.
  58. S-you
  59. S-My pleasure..
  60. E-You've
  61. I-34
  62. S-effort..
  63. L-help you
  64. M-apologize
  65. M-anything
  66. I-to retain
  67. E-Customer Care
  68. M-delightful!
  69. I-20
  70. I-Have a
  71. L-Happy to help you
  72. M-6
  73. E-time
  74. I-36
  75. L-name 2x
  76. M-us
  77. S-I do
  78. I-help..
  79. S-May
  80. E-Customer Service Week!
  81. E-Thank
  82. L-Please 15 We definitely want to help..
  83. E-Long time customer
  84. L-transfer...
  85. M-What I can do for you
  86. S-Your Welcome
  87. M-apologize
  88. M-Let me check that for you. We appreciate your feedback. Please hold for a moment. You’re welcome!
    M-I understand your frustration.
  89. E-Assist
  90. M-appreciate
  91. S-valid
  92. I-Please
  93. L-help lower
  94. I-customer
  95. M-Positive
  96. I-May I..
  97. L-the
  98. E-to service
  99. S-40
  100. S-24
  101. I-21
  102. I-26
  103. M-I..
  104. E-day
  105. S-19
  106. I-Positive Your business matters to us
  107. I-39
  108. E-to help
  109. L-38
  110. E-business
  111. S-30
  112. M-That is a valid concern..
  113. E-resolve
  114. M-I’m sorry for the inconvenience
  115. E-4
  116. S-9
  117. M-Anniversary
  118. I-5
  119. I-for the
  120. I-Let me
  121. I-else I can
  122. S-Let me help lower your effort..
  123. S-Thank you for your patience
  124. E-for your
  125. S-definitely
  126. L-Thank you
  127. E-help
  128. L-business
  129. S-25
  130. M-want to
  131. S-been
  132. S-for you...
  133. S-patience
  134. I-I apologize for the transfer...
  135. E-inconvenience
  136. L-good
  137. L-Your
  138. M-concern..
  139. I-I'm
  140. S-We appreciate your business
  141. L-I'm happy to service your call
  142. M-I'm here to help
  143. I-We want to retain your business
  144. I-understand
  145. M-Have a good day
  146. I-Courtesy
  147. E-22
  148. E-33
  149. L-your
  150. E-Long
  151. S-your call
  152. M-customer
  153. I-23
  154. E-with
  155. S-Week!
  156. E-35
  157. S-8
  158. S-We
  159. E-31
  160. M-18
  161. M-29
  162. E-Service
  163. S-time
  164. L-16
  165. M-27
  166. M-pleasure..
  167. L-Happy
  168. M-Is there anything else I can help you with?
  169. M-Understand
  170. E-business
  171. M-I can
  172. M-Happy
  173. S-Thank you
  174. S-You've been delightful!
  175. E-Courtesy
  176. I-How are you doing today?
  177. E-We care
  178. L-Your
  179. S-We
  180. L-I Understand
  181. M-37