I canunderstandwhy youfeel...WhatILetmeThat is avalidconcern..ThankHappyCustomerServiceWeek!UsedWeyouI'mhappy40Let mehelp loweryoureffort..21understand5helplowerbeenmatterstotimeappreciateresolvevalidHappy23Thankyou18AbsolutelyResolvetheissue.Offer a discount.Let me summarizewhat wediscussed. Thankthe customer. I’lldo my best tohelp.yourAbsolutely20goodThankyouI'mI'mhere tohelp428612yourLet metransferyou to aspecialist.That’s a greatquestion! I’ll followup with you on this.Is there anythingelse I can help youwith? Can youplease repeat that?14timeCourtesyMyServiceAwareeffort..youCareWewantCustomerCare37toserviceHappytotohelpI’ll makea noteof that.Here’s a solution Irecommend. Wevalue your business.I’m glad you broughtthis to our attention.Apologize for theinconvenience.24Week!I’m sorry fortheinconvenienceHoldThankyou foryourpatienceI’msorryfordelightful!10inconvenienceAnniversaryAssistyourcallAssistYour27apologizeI doYou'veMayI..pleasure..customerhelp..AwarepatienceYourWelcomedefinitelyAnniversaryUsedcustomername 2xforyourwanttohelp3businessI doapologizeanythingapologizeWelcomeWe wantto retainyourbusinessloyaltyPositive Yourbusinessmatters to usHaveaIUnderstandPleaseI can3536309Have agooddayHappyto helpyouIapologizefor thetransfer...2I..133934transfer...WeIs thereanythingelse I canhelp youwith?Holdtime2529WeappreciateyourbusinessdayHow areyou doingtoday?221119usname2xtoday?7businessCustomerelseI canforyou...fortheyour31How can Iassist youtoday?I’m sorry for theinconvenience.Thank you for yourpatience. Can I takeyour name, please?I’ll do my best toresolve this.care17Please 15We definitelywant tohelp..Iunderstandyourfrustration.Let me check thatfor you. Weappreciate yourfeedback. Pleasehold for a moment.You’re welcome!You'vebeendelightful!15I16CourtesyWhat Ican dofor youLongtimecustomer33WecareHowareI'm happyto serviceyour callMypleasure..Happy toresolvefor you...MaytheLongcustomerThatis awhyyouyoudoingtoretainWe3226loyaltyCustomerhelpyouforyoucandowithYourHappyPositivebusiness8concern..Understandhereto38I canunderstandwhy youfeel...WhatILetmeThat is avalidconcern..ThankHappyCustomerServiceWeek!UsedWeyouI'mhappy40Let mehelp loweryoureffort..21understand5helplowerbeenmatterstotimeappreciateresolvevalidHappy23Thankyou18AbsolutelyResolvetheissue.Offer a discount.Let me summarizewhat wediscussed. Thankthe customer. I’lldo my best tohelp.yourAbsolutely20goodThankyouI'mI'mhere tohelp428612yourLet metransferyou to aspecialist.That’s a greatquestion! I’ll followup with you on this.Is there anythingelse I can help youwith? Can youplease repeat that?14timeCourtesyMyServiceAwareeffort..youCareWewantCustomerCare37toserviceHappytotohelpI’ll makea noteof that.Here’s a solution Irecommend. Wevalue your business.I’m glad you broughtthis to our attention.Apologize for theinconvenience.24Week!I’m sorry fortheinconvenienceHoldThankyou foryourpatienceI’msorryfordelightful!10inconvenienceAnniversaryAssistyourcallAssistYour27apologizeI doYou'veMayI..pleasure..customerhelp..AwarepatienceYourWelcomedefinitelyAnniversaryUsedcustomername 2xforyourwanttohelp3businessI doapologizeanythingapologizeWelcomeWe wantto retainyourbusinessloyaltyPositive Yourbusinessmatters to usHaveaIUnderstandPleaseI can3536309Have agooddayHappyto helpyouIapologizefor thetransfer...2I..133934transfer...WeIs thereanythingelse I canhelp youwith?Holdtime2529WeappreciateyourbusinessdayHow areyou doingtoday?221119usname2xtoday?7businessCustomerelseI canforyou...fortheyour31How can Iassist youtoday?I’m sorry for theinconvenience.Thank you for yourpatience. Can I takeyour name, please?I’ll do my best toresolve this.care17Please 15We definitelywant tohelp..Iunderstandyourfrustration.Let me check thatfor you. Weappreciate yourfeedback. Pleasehold for a moment.You’re welcome!You'vebeendelightful!15I16CourtesyWhat Ican dofor youLongtimecustomer33WecareHowareI'm happyto serviceyour callMypleasure..Happy toresolvefor you...MaytheLongcustomerThatis awhyyouyoudoingtoretainWe3226loyaltyCustomerhelpyouforyoucandowithYourHappyPositivebusiness8concern..Understandhereto38

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I-I can understand why you feel...
  2. S-What I
  3. I-Let me
  4. M-That is a valid concern..
  5. E-Thank
  6. I-Happy
  7. E-Customer Service Week!
  8. M-Used
  9. S-We
  10. S-you
  11. L-I'm happy
  12. S-40
  13. S-Let me help lower your effort..
  14. I-21
  15. I-understand
  16. I-5
  17. L-help lower
  18. S-been
  19. S-matters to
  20. E-time
  21. M-appreciate
  22. E-resolve
  23. S-valid
  24. L-Happy
  25. I-23
  26. L-Thank you
  27. M-18
  28. L-Absolutely
  29. E-Offer a discount. Let me summarize what we discussed. Thank the customer. I’ll do my best to help.
    E-Resolve the issue.
  30. I-your
  31. L-Absolutely
  32. I-20
  33. L-good
  34. S-Thank you
  35. I-I'm
  36. M-I'm here to help
  37. E-4
  38. L-28
  39. M-6
  40. L-12
  41. E-your
  42. I-That’s a great question! I’ll follow up with you on this. Is there anything else I can help you with? Can you please repeat that?
    I-Let me transfer you to a specialist.
  43. M-14
  44. S-time
  45. I-Courtesy
  46. S-My
  47. E-Service
  48. I-Aware
  49. S-effort..
  50. S-you
  51. L-Care
  52. M-We want
  53. E-Customer Care
  54. M-37
  55. E-to service
  56. L-Happy to
  57. E-to help
  58. L-Here’s a solution I recommend. We value your business. I’m glad you brought this to our attention. Apologize for the inconvenience.
    L-I’ll make a note of that.
  59. S-24
  60. S-Week!
  61. M-I’m sorry for the inconvenience
  62. L-Hold
  63. S-Thank you for your patience
  64. I-I’m sorry for
  65. M-delightful!
  66. I-10
  67. E-inconvenience
  68. L-Anniversary
  69. I-Assist
  70. S-your call
  71. E-Assist
  72. L-Your
  73. M-27
  74. M-apologize
  75. S-I do
  76. E-You've
  77. I-May I..
  78. M-pleasure..
  79. M-customer
  80. I-help..
  81. S-Aware
  82. S-patience
  83. S-Your Welcome
  84. S-definitely
  85. M-Anniversary
  86. I-Used customer name 2x
  87. E-for your
  88. M-want to
  89. E-help
  90. E-3
  91. E-business
  92. L-I do apologize
  93. M-anything
  94. M-apologize
  95. E-Welcome
  96. I-We want to retain your business
  97. L-loyalty
  98. I-Positive Your business matters to us
  99. I-Have a
  100. L-I Understand
  101. I-Please
  102. M-I can
  103. E-35
  104. I-36
  105. S-30
  106. S-9
  107. M-Have a good day
  108. L-Happy to help you
  109. I-I apologize for the transfer...
  110. E-2
  111. M-I..
  112. I-13
  113. I-39
  114. I-34
  115. L-transfer...
  116. S-We
  117. M-Is there anything else I can help you with?
  118. M-Hold time
  119. S-25
  120. M-29
  121. S-We appreciate your business
  122. E-day
  123. I-How are you doing today?
  124. E-22
  125. M-11
  126. S-19
  127. M-us
  128. L-name 2x
  129. S-today?
  130. M-7
  131. L-business
  132. L-Customer
  133. I-else I can
  134. S-for you...
  135. I-for the
  136. L-your
  137. E-31
  138. S-I’m sorry for the inconvenience. Thank you for your patience. Can I take your name, please? I’ll do my best to resolve this.
    S-How can I assist you today?
  139. M-care
  140. I-17
  141. L-Please 15 We definitely want to help..
  142. M-Let me check that for you. We appreciate your feedback. Please hold for a moment. You’re welcome!
    M-I understand your frustration.
  143. S-You've been delightful!
  144. L-15
  145. S-I
  146. L-16
  147. E-Courtesy
  148. M-What I can do for you
  149. E-Long time customer
  150. E-33
  151. E-We care
  152. L-How are
  153. L-I'm happy to service your call
  154. S-My pleasure..
  155. E-Happy to resolve for you...
  156. S-May
  157. L-the
  158. E-Long
  159. I-customer
  160. E-That is a
  161. L-why you
  162. E-you doing
  163. I-to retain
  164. E-We
  165. M-32
  166. I-26
  167. S-loyalty
  168. I-Customer
  169. L-help you
  170. L-for you
  171. M-can do
  172. E-with
  173. L-Your
  174. M-Happy
  175. M-Positive
  176. E-business
  177. S-8
  178. M-concern..
  179. M-Understand
  180. L-here to
  181. L-38