WeLet metransferyou to aspecialist.That’s a greatquestion! I’ll followup with you on this.Is there anythingelse I can help youwith? Can youplease repeat that?thebusiness2340YourThatis aLongloyaltyResolvetheissue.Offer a discount.Let me summarizewhat wediscussed. Thankthe customer. I’lldo my best tohelp.4helplowerIUnderstand35Is thereanythingelse I canhelp youwith?Absolutelytime6yourcallMypleasure..customerpatienceI'mI’ll makea noteof that.Here’s a solution Irecommend. Wevalue your business.I’m glad you broughtthis to our attention.Apologize for theinconvenience.elseI canvalidmatterstoapologizeYour8MyAbsolutelyconcern..effort..12WewantII'mhappyCustomerCareheretoThankyou foryourpatiencecandoYourWelcomeWe5MayCustomerServiceWeek!21daywhyyouHappyto helpyouappreciateThat is avalidconcern..1026youService17I'mhere tohelptoserviceanythingI cangoodAssistYou'veyour2Happy29been20Positive Yourbusinessmatters to usresolve32WelcomeI..HappytobusinessHoldtimeyouCustomer39help..CustomerAwareLetme31delightful!ThankyouHappy toresolvefor you...HaveaHow areyou doingtoday?yourtoday?LongtimecustomerUsedcustomername 2xcareHow can Iassist youtoday?I’m sorry for theinconvenience.Thank you for yourpatience. Can I takeyour name, please?I’ll do my best toresolve this.CourtesyI'm happyto serviceyour calltransfer...13Assist38fortheYou'vebeendelightful!businesstimename2xforyourusPositiveWecustomerhelpyouIunderstandyourfrustration.Let me check thatfor you. Weappreciate yourfeedback. Pleasehold for a moment.You’re welcome!Let mehelp loweryoureffort..I doapologizeUsedyourapologize37tohelp36pleasure..loyaltywithWeappreciateyourbusinessUnderstandAwaretoretainunderstand30youdoingThank111833Thankyou25Iapologizefor thetransfer...AnniversaryWecare28Please341927wanttoI’msorryforforyou14We wantto retainyourbusiness7inconvenienceWhat Ican dofor youI’m sorry fortheinconvenienceforyou...2224definitelyI canunderstandwhy youfeel...Hold3CarehelpI doAnniversaryWeek!Please 15We definitelywant tohelp..16HowareCourtesy15HappyHave agoodday9WhatIHappyMayI..WeLet metransferyou to aspecialist.That’s a greatquestion! I’ll followup with you on this.Is there anythingelse I can help youwith? Can youplease repeat that?thebusiness2340YourThatis aLongloyaltyResolvetheissue.Offer a discount.Let me summarizewhat wediscussed. Thankthe customer. I’lldo my best tohelp.4helplowerIUnderstand35Is thereanythingelse I canhelp youwith?Absolutelytime6yourcallMypleasure..customerpatienceI'mI’ll makea noteof that.Here’s a solution Irecommend. Wevalue your business.I’m glad you broughtthis to our attention.Apologize for theinconvenience.elseI canvalidmatterstoapologizeYour8MyAbsolutelyconcern..effort..12WewantII'mhappyCustomerCareheretoThankyou foryourpatiencecandoYourWelcomeWe5MayCustomerServiceWeek!21daywhyyouHappyto helpyouappreciateThat is avalidconcern..1026youService17I'mhere tohelptoserviceanythingI cangoodAssistYou'veyour2Happy29been20Positive Yourbusinessmatters to usresolve32WelcomeI..HappytobusinessHoldtimeyouCustomer39help..CustomerAwareLetme31delightful!ThankyouHappy toresolvefor you...HaveaHow areyou doingtoday?yourtoday?LongtimecustomerUsedcustomername 2xcareHow can Iassist youtoday?I’m sorry for theinconvenience.Thank you for yourpatience. Can I takeyour name, please?I’ll do my best toresolve this.CourtesyI'm happyto serviceyour calltransfer...13Assist38fortheYou'vebeendelightful!businesstimename2xforyourusPositiveWecustomerhelpyouIunderstandyourfrustration.Let me check thatfor you. Weappreciate yourfeedback. Pleasehold for a moment.You’re welcome!Let mehelp loweryoureffort..I doapologizeUsedyourapologize37tohelp36pleasure..loyaltywithWeappreciateyourbusinessUnderstandAwaretoretainunderstand30youdoingThank111833Thankyou25Iapologizefor thetransfer...AnniversaryWecare28Please341927wanttoI’msorryforforyou14We wantto retainyourbusiness7inconvenienceWhat Ican dofor youI’m sorry fortheinconvenienceforyou...2224definitelyI canunderstandwhy youfeel...Hold3CarehelpI doAnniversaryWeek!Please 15We definitelywant tohelp..16HowareCourtesy15HappyHave agoodday9WhatIHappyMayI..

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. E-We
  2. I-That’s a great question! I’ll follow up with you on this. Is there anything else I can help you with? Can you please repeat that?
    I-Let me transfer you to a specialist.
  3. L-the
  4. E-business
  5. I-23
  6. S-40
  7. L-Your
  8. E-That is a
  9. E-Long
  10. S-loyalty
  11. E-Offer a discount. Let me summarize what we discussed. Thank the customer. I’ll do my best to help.
    E-Resolve the issue.
  12. E-4
  13. L-help lower
  14. L-I Understand
  15. E-35
  16. M-Is there anything else I can help you with?
  17. L-Absolutely
  18. S-time
  19. M-6
  20. S-your call
  21. S-My pleasure..
  22. I-customer
  23. S-patience
  24. I-I'm
  25. L-Here’s a solution I recommend. We value your business. I’m glad you brought this to our attention. Apologize for the inconvenience.
    L-I’ll make a note of that.
  26. I-else I can
  27. S-valid
  28. S-matters to
  29. M-apologize
  30. L-Your
  31. S-8
  32. S-My
  33. L-Absolutely
  34. M-concern..
  35. S-effort..
  36. L-12
  37. M-We want
  38. S-I
  39. L-I'm happy
  40. E-Customer Care
  41. L-here to
  42. S-Thank you for your patience
  43. M-can do
  44. S-Your Welcome
  45. S-We
  46. I-5
  47. S-May
  48. E-Customer Service Week!
  49. I-21
  50. E-day
  51. L-why you
  52. L-Happy to help you
  53. M-appreciate
  54. M-That is a valid concern..
  55. I-10
  56. I-26
  57. S-you
  58. E-Service
  59. I-17
  60. M-I'm here to help
  61. E-to service
  62. M-anything
  63. M-I can
  64. L-good
  65. I-Assist
  66. E-You've
  67. I-your
  68. E-2
  69. L-Happy
  70. M-29
  71. S-been
  72. I-20
  73. I-Positive Your business matters to us
  74. E-resolve
  75. M-32
  76. E-Welcome
  77. M-I..
  78. L-Happy to
  79. L-business
  80. M-Hold time
  81. S-you
  82. L-Customer
  83. I-39
  84. I-help..
  85. I-Customer
  86. S-Aware
  87. I-Let me
  88. E-31
  89. M-delightful!
  90. S-Thank you
  91. E-Happy to resolve for you...
  92. I-Have a
  93. I-How are you doing today?
  94. E-your
  95. S-today?
  96. E-Long time customer
  97. I-Used customer name 2x
  98. M-care
  99. S-I’m sorry for the inconvenience. Thank you for your patience. Can I take your name, please? I’ll do my best to resolve this.
    S-How can I assist you today?
  100. E-Courtesy
  101. L-I'm happy to service your call
  102. L-transfer...
  103. I-13
  104. E-Assist
  105. L-38
  106. I-for the
  107. S-You've been delightful!
  108. E-business
  109. E-time
  110. L-name 2x
  111. E-for your
  112. M-us
  113. M-Positive
  114. S-We
  115. M-customer
  116. L-help you
  117. M-Let me check that for you. We appreciate your feedback. Please hold for a moment. You’re welcome!
    M-I understand your frustration.
  118. S-Let me help lower your effort..
  119. L-I do apologize
  120. M-Used
  121. L-your
  122. M-apologize
  123. M-37
  124. E-to help
  125. I-36
  126. M-pleasure..
  127. L-loyalty
  128. E-with
  129. S-We appreciate your business
  130. M-Understand
  131. I-Aware
  132. I-to retain
  133. I-understand
  134. S-30
  135. E-you doing
  136. E-Thank
  137. M-11
  138. M-18
  139. E-33
  140. L-Thank you
  141. S-25
  142. I-I apologize for the transfer...
  143. L-Anniversary
  144. E-We care
  145. L-28
  146. I-Please
  147. I-34
  148. S-19
  149. M-27
  150. M-want to
  151. I-I’m sorry for
  152. L-for you
  153. M-14
  154. I-We want to retain your business
  155. M-7
  156. E-inconvenience
  157. M-What I can do for you
  158. M-I’m sorry for the inconvenience
  159. S-for you...
  160. E-22
  161. S-24
  162. S-definitely
  163. I-I can understand why you feel...
  164. L-Hold
  165. E-3
  166. L-Care
  167. E-help
  168. S-I do
  169. M-Anniversary
  170. S-Week!
  171. L-Please 15 We definitely want to help..
  172. L-16
  173. L-How are
  174. I-Courtesy
  175. L-15
  176. I-Happy
  177. M-Have a good day
  178. S-9
  179. S-What I
  180. M-Happy
  181. I-May I..