AnniversaryWhat Ican dofor youelseI can36WeappreciateyourbusinessdayCare2CustomerLet metransferyou to aspecialist.That’s a greatquestion! I’ll followup with you on this.Is there anythingelse I can help youwith? Can youplease repeat that?AwareI'm29I’msorryforcustomerHowareIUnderstandforyour15MayI..I'mhappy2427CustomerHave agooddaybeenHoldtime1317CustomerCarehelplower35LetmeHow areyou doingtoday?yourforyouWelcomeAssist7You'vebeendelightful!Iapologizefor thetransfer...UsedtoretainwanttoinconvenienceServiceWe wantto retainyourbusinessPleaseI’m sorry fortheinconvenienceusloyaltyheretoThankresolvecandopatienceHaveayouUnderstandCourtesyYourWebusinessloyalty2119WecareI do30forthe38Thatis awhyyouHappyAbsolutelyResolvetheissue.Offer a discount.Let me summarizewhat wediscussed. Thankthe customer. I’lldo my best tohelp.helpdelightful!YourWelcomeMypleasure..anythingWeThankyouI doapologize11Iunderstandyourfrustration.Let me check thatfor you. Weappreciate yourfeedback. Pleasehold for a moment.You’re welcome!22Longtimecustomerbusiness4theLet mehelp loweryoureffort..8toserviceUsedcustomername 2xcareHappyto helpyou14WhatICourtesyI’ll makea noteof that.Here’s a solution Irecommend. Wevalue your business.I’m glad you broughtthis to our attention.Apologize for theinconvenience.Happyforyou...3matterstoappreciateyourHappy toresolvefor you...I can16pleasure..3732IHow can Iassist youtoday?I’m sorry for theinconvenience.Thank you for yourpatience. Can I takeyour name, please?I’ll do my best toresolve this.20understand23Week!transfer...goodeffort..Is thereanythingelse I canhelp youwith?34Wedefinitelyname2x31apologizePlease 15We definitelywant tohelp..HappyyourcallYou'veHappyto185time28633AssistAbsolutelytohelp402539I'mhere tohelpThat is avalidconcern..AwarePositive Yourbusinessmatters to usI'm happyto serviceyour callWewanttoday?910customerMayMyThankyou foryourpatienceI canunderstandwhy youfeel...withLong12youCustomerServiceWeek!helpyouPositivevalidAnniversaryYourbusinessI..help..yourconcern..Holdtimeapologizeyoudoing26ThankyouAnniversaryWhat Ican dofor youelseI can36WeappreciateyourbusinessdayCare2CustomerLet metransferyou to aspecialist.That’s a greatquestion! I’ll followup with you on this.Is there anythingelse I can help youwith? Can youplease repeat that?AwareI'm29I’msorryforcustomerHowareIUnderstandforyour15MayI..I'mhappy2427CustomerHave agooddaybeenHoldtime1317CustomerCarehelplower35LetmeHow areyou doingtoday?yourforyouWelcomeAssist7You'vebeendelightful!Iapologizefor thetransfer...UsedtoretainwanttoinconvenienceServiceWe wantto retainyourbusinessPleaseI’m sorry fortheinconvenienceusloyaltyheretoThankresolvecandopatienceHaveayouUnderstandCourtesyYourWebusinessloyalty2119WecareI do30forthe38Thatis awhyyouHappyAbsolutelyResolvetheissue.Offer a discount.Let me summarizewhat wediscussed. Thankthe customer. I’lldo my best tohelp.helpdelightful!YourWelcomeMypleasure..anythingWeThankyouI doapologize11Iunderstandyourfrustration.Let me check thatfor you. Weappreciate yourfeedback. Pleasehold for a moment.You’re welcome!22Longtimecustomerbusiness4theLet mehelp loweryoureffort..8toserviceUsedcustomername 2xcareHappyto helpyou14WhatICourtesyI’ll makea noteof that.Here’s a solution Irecommend. Wevalue your business.I’m glad you broughtthis to our attention.Apologize for theinconvenience.Happyforyou...3matterstoappreciateyourHappy toresolvefor you...I can16pleasure..3732IHow can Iassist youtoday?I’m sorry for theinconvenience.Thank you for yourpatience. Can I takeyour name, please?I’ll do my best toresolve this.20understand23Week!transfer...goodeffort..Is thereanythingelse I canhelp youwith?34Wedefinitelyname2x31apologizePlease 15We definitelywant tohelp..HappyyourcallYou'veHappyto185time28633AssistAbsolutelytohelp402539I'mhere tohelpThat is avalidconcern..AwarePositive Yourbusinessmatters to usI'm happyto serviceyour callWewanttoday?910customerMayMyThankyou foryourpatienceI canunderstandwhy youfeel...withLong12youCustomerServiceWeek!helpyouPositivevalidAnniversaryYourbusinessI..help..yourconcern..Holdtimeapologizeyoudoing26Thankyou

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. L-Anniversary
  2. M-What I can do for you
  3. I-else I can
  4. I-36
  5. S-We appreciate your business
  6. E-day
  7. L-Care
  8. E-2
  9. L-Customer
  10. I-That’s a great question! I’ll follow up with you on this. Is there anything else I can help you with? Can you please repeat that?
    I-Let me transfer you to a specialist.
  11. S-Aware
  12. I-I'm
  13. M-29
  14. I-I’m sorry for
  15. M-customer
  16. L-How are
  17. L-I Understand
  18. E-for your
  19. L-15
  20. I-May I..
  21. L-I'm happy
  22. S-24
  23. M-27
  24. I-Customer
  25. M-Have a good day
  26. S-been
  27. M-Hold time
  28. I-13
  29. I-17
  30. E-Customer Care
  31. L-help lower
  32. E-35
  33. I-Let me
  34. I-How are you doing today?
  35. I-your
  36. L-for you
  37. E-Welcome
  38. E-Assist
  39. M-7
  40. S-You've been delightful!
  41. I-I apologize for the transfer...
  42. M-Used
  43. I-to retain
  44. M-want to
  45. E-inconvenience
  46. E-Service
  47. I-We want to retain your business
  48. I-Please
  49. M-I’m sorry for the inconvenience
  50. M-us
  51. L-loyalty
  52. L-here to
  53. E-Thank
  54. E-resolve
  55. M-can do
  56. S-patience
  57. I-Have a
  58. S-you
  59. M-Understand
  60. I-Courtesy
  61. L-Your
  62. S-We
  63. L-business
  64. S-loyalty
  65. I-21
  66. S-19
  67. E-We care
  68. S-I do
  69. S-30
  70. I-for the
  71. L-38
  72. E-That is a
  73. L-why you
  74. M-Happy
  75. L-Absolutely
  76. E-Offer a discount. Let me summarize what we discussed. Thank the customer. I’ll do my best to help.
    E-Resolve the issue.
  77. E-help
  78. M-delightful!
  79. S-Your Welcome
  80. S-My pleasure..
  81. M-anything
  82. S-We
  83. L-Thank you
  84. L-I do apologize
  85. M-11
  86. M-Let me check that for you. We appreciate your feedback. Please hold for a moment. You’re welcome!
    M-I understand your frustration.
  87. E-22
  88. E-Long time customer
  89. E-business
  90. E-4
  91. L-the
  92. S-Let me help lower your effort..
  93. S-8
  94. E-to service
  95. I-Used customer name 2x
  96. M-care
  97. L-Happy to help you
  98. M-14
  99. S-What I
  100. E-Courtesy
  101. L-Here’s a solution I recommend. We value your business. I’m glad you brought this to our attention. Apologize for the inconvenience.
    L-I’ll make a note of that.
  102. L-Happy
  103. S-for you...
  104. E-3
  105. S-matters to
  106. M-appreciate
  107. L-your
  108. E-Happy to resolve for you...
  109. M-I can
  110. L-16
  111. M-pleasure..
  112. M-37
  113. M-32
  114. S-I
  115. S-I’m sorry for the inconvenience. Thank you for your patience. Can I take your name, please? I’ll do my best to resolve this.
    S-How can I assist you today?
  116. I-20
  117. I-understand
  118. I-23
  119. S-Week!
  120. L-transfer...
  121. L-good
  122. S-effort..
  123. M-Is there anything else I can help you with?
  124. I-34
  125. E-We
  126. S-definitely
  127. L-name 2x
  128. E-31
  129. M-apologize
  130. L-Please 15 We definitely want to help..
  131. I-Happy
  132. S-your call
  133. E-You've
  134. L-Happy to
  135. M-18
  136. I-5
  137. S-time
  138. L-28
  139. M-6
  140. E-33
  141. I-Assist
  142. L-Absolutely
  143. E-to help
  144. S-40
  145. S-25
  146. I-39
  147. M-I'm here to help
  148. M-That is a valid concern..
  149. I-Aware
  150. I-Positive Your business matters to us
  151. L-I'm happy to service your call
  152. M-We want
  153. S-today?
  154. S-9
  155. I-10
  156. I-customer
  157. S-May
  158. S-My
  159. S-Thank you for your patience
  160. I-I can understand why you feel...
  161. E-with
  162. E-Long
  163. L-12
  164. S-you
  165. E-Customer Service Week!
  166. L-help you
  167. M-Positive
  168. S-valid
  169. M-Anniversary
  170. L-Your
  171. E-business
  172. M-I..
  173. I-help..
  174. E-your
  175. M-concern..
  176. L-Hold
  177. E-time
  178. M-apologize
  179. E-you doing
  180. I-26
  181. S-Thank you