valid9Wewantus26HappytobusinessUsedcustomername 2x28CustomerwhyyoudayMayI..I'mLongHow areyou doingtoday?foryourWetoday?Thankconcern..12help..30Customerbeenpatience39Hold33loyalty40youdoingHow can Iassist youtoday?I’m sorry for theinconvenience.Thank you for yourpatience. Can I takeyour name, please?I’ll do my best toresolve this.Mayresolve15WecaretoserviceI36definitelyMyWeappreciateyourbusiness13AwarehelpHaveaapologizeUsedcustomer38transfer...ThankyouHoware16Week!your53elseI canwanttopleasure..heretoUnderstandAwareWe wantto retainyourbusinessmatterstoAssistanythingYourbusinessWeAnniversaryIs thereanythingelse I canhelp youwith?I doHoldtimetohelpeffort..apologize37I canunderstandwhy youfeel...thecandoWelcomegood2519Anniversarycustomer17I'mhappyResolvetheissue.Offer a discount.Let me summarizewhat wediscussed. Thankthe customer. I’lldo my best tohelp.ThankyouPleaseI..yourcall8Iapologizefor thetransfer...I'm happyto serviceyour callLet metransferyou to aspecialist.That’s a greatquestion! I’ll followup with you on this.Is there anythingelse I can help youwith? Can youplease repeat that?Iunderstandyourfrustration.Let me check thatfor you. Weappreciate yourfeedback. Pleasehold for a moment.You’re welcome!your35237timeService34HappyWhat Ican dofor youname2xtoretaintime62911You'vebeendelightful!2710appreciateHave agooddayHappyforyou...WhatI202youLetmeCareI doapologizePositiveI canhelpyouHappyto helpyouHappy toresolvefor you...forthe24inconvenienceCourtesyYou'veunderstandAssistdelightful!youI’ll makea noteof that.Here’s a solution Irecommend. Wevalue your business.I’m glad you broughtthis to our attention.Apologize for theinconvenience.22AbsolutelyAbsolutelyloyaltyMypleasure..I’msorryforhelplowerYourWelcome184YourThankyou foryourpatienceThat is avalidconcern..Positive Yourbusinessmatters to us32IUnderstand31LongtimecustomerwithyourPlease 15We definitelywant tohelp..CustomerCareI’m sorry fortheinconvenienceHappycareThatis aWeCourtesyI'mhere tohelp14foryouCustomerServiceWeek!21Let mehelp loweryoureffort..businessvalid9Wewantus26HappytobusinessUsedcustomername 2x28CustomerwhyyoudayMayI..I'mLongHow areyou doingtoday?foryourWetoday?Thankconcern..12help..30Customerbeenpatience39Hold33loyalty40youdoingHow can Iassist youtoday?I’m sorry for theinconvenience.Thank you for yourpatience. Can I takeyour name, please?I’ll do my best toresolve this.Mayresolve15WecaretoserviceI36definitelyMyWeappreciateyourbusiness13AwarehelpHaveaapologizeUsedcustomer38transfer...ThankyouHoware16Week!your53elseI canwanttopleasure..heretoUnderstandAwareWe wantto retainyourbusinessmatterstoAssistanythingYourbusinessWeAnniversaryIs thereanythingelse I canhelp youwith?I doHoldtimetohelpeffort..apologize37I canunderstandwhy youfeel...thecandoWelcomegood2519Anniversarycustomer17I'mhappyResolvetheissue.Offer a discount.Let me summarizewhat wediscussed. Thankthe customer. I’lldo my best tohelp.ThankyouPleaseI..yourcall8Iapologizefor thetransfer...I'm happyto serviceyour callLet metransferyou to aspecialist.That’s a greatquestion! I’ll followup with you on this.Is there anythingelse I can help youwith? Can youplease repeat that?Iunderstandyourfrustration.Let me check thatfor you. Weappreciate yourfeedback. Pleasehold for a moment.You’re welcome!your35237timeService34HappyWhat Ican dofor youname2xtoretaintime62911You'vebeendelightful!2710appreciateHave agooddayHappyforyou...WhatI202youLetmeCareI doapologizePositiveI canhelpyouHappyto helpyouHappy toresolvefor you...forthe24inconvenienceCourtesyYou'veunderstandAssistdelightful!youI’ll makea noteof that.Here’s a solution Irecommend. Wevalue your business.I’m glad you broughtthis to our attention.Apologize for theinconvenience.22AbsolutelyAbsolutelyloyaltyMypleasure..I’msorryforhelplowerYourWelcome184YourThankyou foryourpatienceThat is avalidconcern..Positive Yourbusinessmatters to us32IUnderstand31LongtimecustomerwithyourPlease 15We definitelywant tohelp..CustomerCareI’m sorry fortheinconvenienceHappycareThatis aWeCourtesyI'mhere tohelp14foryouCustomerServiceWeek!21Let mehelp loweryoureffort..business

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. S-valid
  2. S-9
  3. M-We want
  4. M-us
  5. I-26
  6. L-Happy to
  7. E-business
  8. I-Used customer name 2x
  9. L-28
  10. I-Customer
  11. L-why you
  12. E-day
  13. I-May I..
  14. I-I'm
  15. E-Long
  16. I-How are you doing today?
  17. E-for your
  18. E-We
  19. S-today?
  20. E-Thank
  21. M-concern..
  22. L-12
  23. I-help..
  24. S-30
  25. L-Customer
  26. S-been
  27. S-patience
  28. I-39
  29. L-Hold
  30. E-33
  31. L-loyalty
  32. S-40
  33. E-you doing
  34. S-I’m sorry for the inconvenience. Thank you for your patience. Can I take your name, please? I’ll do my best to resolve this.
    S-How can I assist you today?
  35. S-May
  36. E-resolve
  37. L-15
  38. E-We care
  39. E-to service
  40. S-I
  41. I-36
  42. S-definitely
  43. S-My
  44. S-We appreciate your business
  45. I-13
  46. S-Aware
  47. E-help
  48. I-Have a
  49. M-apologize
  50. M-Used
  51. M-customer
  52. L-38
  53. L-transfer...
  54. S-Thank you
  55. L-How are
  56. L-16
  57. S-Week!
  58. I-your
  59. I-5
  60. E-3
  61. I-else I can
  62. M-want to
  63. M-pleasure..
  64. L-here to
  65. M-Understand
  66. I-Aware
  67. I-We want to retain your business
  68. S-matters to
  69. I-Assist
  70. M-anything
  71. L-Your
  72. L-business
  73. S-We
  74. L-Anniversary
  75. M-Is there anything else I can help you with?
  76. S-I do
  77. M-Hold time
  78. E-to help
  79. S-effort..
  80. M-apologize
  81. M-37
  82. I-I can understand why you feel...
  83. L-the
  84. M-can do
  85. E-Welcome
  86. L-good
  87. S-25
  88. S-19
  89. M-Anniversary
  90. I-customer
  91. I-17
  92. L-I'm happy
  93. E-Offer a discount. Let me summarize what we discussed. Thank the customer. I’ll do my best to help.
    E-Resolve the issue.
  94. L-Thank you
  95. I-Please
  96. M-I..
  97. S-your call
  98. S-8
  99. I-I apologize for the transfer...
  100. L-I'm happy to service your call
  101. I-That’s a great question! I’ll follow up with you on this. Is there anything else I can help you with? Can you please repeat that?
    I-Let me transfer you to a specialist.
  102. M-Let me check that for you. We appreciate your feedback. Please hold for a moment. You’re welcome!
    M-I understand your frustration.
  103. E-your
  104. E-35
  105. I-23
  106. M-7
  107. S-time
  108. E-Service
  109. I-34
  110. L-Happy
  111. M-What I can do for you
  112. L-name 2x
  113. I-to retain
  114. E-time
  115. M-6
  116. M-29
  117. M-11
  118. S-You've been delightful!
  119. M-27
  120. I-10
  121. M-appreciate
  122. M-Have a good day
  123. I-Happy
  124. S-for you...
  125. S-What I
  126. I-20
  127. E-2
  128. S-you
  129. I-Let me
  130. L-Care
  131. L-I do apologize
  132. M-Positive
  133. M-I can
  134. L-help you
  135. L-Happy to help you
  136. E-Happy to resolve for you...
  137. I-for the
  138. S-24
  139. E-inconvenience
  140. I-Courtesy
  141. E-You've
  142. I-understand
  143. E-Assist
  144. M-delightful!
  145. S-you
  146. L-Here’s a solution I recommend. We value your business. I’m glad you brought this to our attention. Apologize for the inconvenience.
    L-I’ll make a note of that.
  147. E-22
  148. L-Absolutely
  149. L-Absolutely
  150. S-loyalty
  151. S-My pleasure..
  152. I-I’m sorry for
  153. L-help lower
  154. S-Your Welcome
  155. M-18
  156. E-4
  157. L-Your
  158. S-Thank you for your patience
  159. M-That is a valid concern..
  160. I-Positive Your business matters to us
  161. M-32
  162. L-I Understand
  163. E-31
  164. E-Long time customer
  165. E-with
  166. L-your
  167. L-Please 15 We definitely want to help..
  168. E-Customer Care
  169. M-I’m sorry for the inconvenience
  170. M-Happy
  171. M-care
  172. E-That is a
  173. S-We
  174. E-Courtesy
  175. M-I'm here to help
  176. M-14
  177. L-for you
  178. E-Customer Service Week!
  179. I-21
  180. S-Let me help lower your effort..
  181. E-business