Used aStationeryAddressChangeKubraPaymentTakenOwnershipChangeFree!SentRequestto PCMBeneficiaryChangeDe-Escalateda callSinglePointPaymentTakenCall onOHIOissuedpolicyUpdate/ChangeABCAuthorized3rd PartyFollowedUp onitem outof SLACall onFLORIDAissuedpolicyUsed aCheatSheetAgent/AgentAssistantCallingUsed aStationeryAddressChangeKubraPaymentTakenOwnershipChangeFree!SentRequestto PCMBeneficiaryChangeDe-Escalateda callSinglePointPaymentTakenCall onOHIOissuedpolicyUpdate/ChangeABCAuthorized3rd PartyFollowedUp onitem outof SLACall onFLORIDAissuedpolicyUsed aCheatSheetAgent/AgentAssistantCalling

LCS Customer Service Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
I
4
I
5
B
6
G
7
N
8
G
9
G
10
I
11
N
12
B
13
B
14
I
15
G
16
N
  1. B-Used a Stationery
  2. N-Address Change
  3. I-Kubra Payment Taken
  4. I-Ownership Change
  5. B-Free!
  6. G-Sent Request to PCM
  7. N-Beneficiary Change
  8. G-De-Escalated a call
  9. G-SinglePoint Payment Taken
  10. I-Call on OHIO issued policy
  11. N-Update/Change ABC
  12. B-Authorized 3rd Party
  13. B-Followed Up on item out of SLA
  14. I-Call on FLORIDA issued policy
  15. G-Used a Cheat Sheet
  16. N-Agent/Agent Assistant Calling