FollowedUp onitem outof SLASinglePointPaymentTakenUpdate/ChangeABCAgent/AgentAssistantCallingCall onFLORIDAissuedpolicyDe-Escalateda callBeneficiaryChangeAuthorized3rd PartyKubraPaymentTakenUsed aCheatSheetUsed aStationeryAddressChangeSentRequestto PCMCall onOHIOissuedpolicyFree!OwnershipChangeFollowedUp onitem outof SLASinglePointPaymentTakenUpdate/ChangeABCAgent/AgentAssistantCallingCall onFLORIDAissuedpolicyDe-Escalateda callBeneficiaryChangeAuthorized3rd PartyKubraPaymentTakenUsed aCheatSheetUsed aStationeryAddressChangeSentRequestto PCMCall onOHIOissuedpolicyFree!OwnershipChange

LCS Customer Service Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
N
4
N
5
I
6
G
7
N
8
B
9
I
10
G
11
B
12
N
13
G
14
I
15
B
16
I
  1. B-Followed Up on item out of SLA
  2. G-SinglePoint Payment Taken
  3. N-Update/Change ABC
  4. N-Agent/Agent Assistant Calling
  5. I-Call on FLORIDA issued policy
  6. G-De-Escalated a call
  7. N-Beneficiary Change
  8. B-Authorized 3rd Party
  9. I-Kubra Payment Taken
  10. G-Used a Cheat Sheet
  11. B-Used a Stationery
  12. N-Address Change
  13. G-Sent Request to PCM
  14. I-Call on OHIO issued policy
  15. B-Free!
  16. I-Ownership Change