SentRequestto PCMAuthorized3rd PartyUsed aStationeryFollowedUp onitem outof SLACall onFLORIDAissuedpolicyUpdate/ChangeABCDe-Escalateda callKubraPaymentTakenOwnershipChangeFree!BeneficiaryChangeUsed aCheatSheetCall onOHIOissuedpolicyAddressChangeSinglePointPaymentTakenAgent/AgentAssistantCallingSentRequestto PCMAuthorized3rd PartyUsed aStationeryFollowedUp onitem outof SLACall onFLORIDAissuedpolicyUpdate/ChangeABCDe-Escalateda callKubraPaymentTakenOwnershipChangeFree!BeneficiaryChangeUsed aCheatSheetCall onOHIOissuedpolicyAddressChangeSinglePointPaymentTakenAgent/AgentAssistantCalling

LCS Customer Service Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
B
4
B
5
I
6
N
7
G
8
I
9
I
10
B
11
N
12
G
13
I
14
N
15
G
16
N
  1. G-Sent Request to PCM
  2. B-Authorized 3rd Party
  3. B-Used a Stationery
  4. B-Followed Up on item out of SLA
  5. I-Call on FLORIDA issued policy
  6. N-Update/Change ABC
  7. G-De-Escalated a call
  8. I-Kubra Payment Taken
  9. I-Ownership Change
  10. B-Free!
  11. N-Beneficiary Change
  12. G-Used a Cheat Sheet
  13. I-Call on OHIO issued policy
  14. N-Address Change
  15. G-SinglePoint Payment Taken
  16. N-Agent/Agent Assistant Calling