OwnershipChangeSentRequestto PCMCall onOHIOissuedpolicyUsed aStationeryAddressChangeCall onFLORIDAissuedpolicySinglePointPaymentTakenDe-Escalateda callAuthorized3rd PartyKubraPaymentTakenFollowedUp onitem outof SLAUsed aCheatSheetFree!BeneficiaryChangeUpdate/ChangeABCAgent/AgentAssistantCallingOwnershipChangeSentRequestto PCMCall onOHIOissuedpolicyUsed aStationeryAddressChangeCall onFLORIDAissuedpolicySinglePointPaymentTakenDe-Escalateda callAuthorized3rd PartyKubraPaymentTakenFollowedUp onitem outof SLAUsed aCheatSheetFree!BeneficiaryChangeUpdate/ChangeABCAgent/AgentAssistantCalling

LCS Customer Service Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
I
4
B
5
N
6
I
7
G
8
G
9
B
10
I
11
B
12
G
13
B
14
N
15
N
16
N
  1. I-Ownership Change
  2. G-Sent Request to PCM
  3. I-Call on OHIO issued policy
  4. B-Used a Stationery
  5. N-Address Change
  6. I-Call on FLORIDA issued policy
  7. G-SinglePoint Payment Taken
  8. G-De-Escalated a call
  9. B-Authorized 3rd Party
  10. I-Kubra Payment Taken
  11. B-Followed Up on item out of SLA
  12. G-Used a Cheat Sheet
  13. B-Free!
  14. N-Beneficiary Change
  15. N-Update/Change ABC
  16. N-Agent/Agent Assistant Calling