Agent/AgentAssistantCallingAuthorized3rd PartyFree!AddressChangeCall onOHIOissuedpolicyKubraPaymentTakenOwnershipChangeUsed aCheatSheetSentRequestto PCMBeneficiaryChangeDe-Escalateda callUsed aStationerySinglePointPaymentTakenUpdate/ChangeABCFollowedUp onitem outof SLACall onFLORIDAissuedpolicyAgent/AgentAssistantCallingAuthorized3rd PartyFree!AddressChangeCall onOHIOissuedpolicyKubraPaymentTakenOwnershipChangeUsed aCheatSheetSentRequestto PCMBeneficiaryChangeDe-Escalateda callUsed aStationerySinglePointPaymentTakenUpdate/ChangeABCFollowedUp onitem outof SLACall onFLORIDAissuedpolicy

LCS Customer Service Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
B
4
N
5
I
6
I
7
I
8
G
9
G
10
N
11
G
12
B
13
G
14
N
15
B
16
I
  1. N-Agent/Agent Assistant Calling
  2. B-Authorized 3rd Party
  3. B-Free!
  4. N-Address Change
  5. I-Call on OHIO issued policy
  6. I-Kubra Payment Taken
  7. I-Ownership Change
  8. G-Used a Cheat Sheet
  9. G-Sent Request to PCM
  10. N-Beneficiary Change
  11. G-De-Escalated a call
  12. B-Used a Stationery
  13. G-SinglePoint Payment Taken
  14. N-Update/Change ABC
  15. B-Followed Up on item out of SLA
  16. I-Call on FLORIDA issued policy