OwnershipChangeBeneficiaryChangeFree!KubraPaymentTakenUpdate/ChangeABCSentRequestto PCMDe-Escalateda callFollowedUp onitem outof SLAUsed aCheatSheetUsed aStationerySinglePointPaymentTakenAgent/AgentAssistantCallingCall onOHIOissuedpolicyAuthorized3rd PartyCall onFLORIDAissuedpolicyAddressChangeOwnershipChangeBeneficiaryChangeFree!KubraPaymentTakenUpdate/ChangeABCSentRequestto PCMDe-Escalateda callFollowedUp onitem outof SLAUsed aCheatSheetUsed aStationerySinglePointPaymentTakenAgent/AgentAssistantCallingCall onOHIOissuedpolicyAuthorized3rd PartyCall onFLORIDAissuedpolicyAddressChange

LCS Customer Service Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
B
4
I
5
N
6
G
7
G
8
B
9
G
10
B
11
G
12
N
13
I
14
B
15
I
16
N
  1. I-Ownership Change
  2. N-Beneficiary Change
  3. B-Free!
  4. I-Kubra Payment Taken
  5. N-Update/Change ABC
  6. G-Sent Request to PCM
  7. G-De-Escalated a call
  8. B-Followed Up on item out of SLA
  9. G-Used a Cheat Sheet
  10. B-Used a Stationery
  11. G-SinglePoint Payment Taken
  12. N-Agent/Agent Assistant Calling
  13. I-Call on OHIO issued policy
  14. B-Authorized 3rd Party
  15. I-Call on FLORIDA issued policy
  16. N-Address Change