Agent/AgentAssistantCallingSentRequestto PCMAddressChangeUsed aCheatSheetOwnershipChangeKubraPaymentTakenSinglePointPaymentTakenCall onOHIOissuedpolicyAuthorized3rd PartyFollowedUp onitem outof SLADe-Escalateda callUsed aStationeryUpdate/ChangeABCBeneficiaryChangeFree!Call onFLORIDAissuedpolicyAgent/AgentAssistantCallingSentRequestto PCMAddressChangeUsed aCheatSheetOwnershipChangeKubraPaymentTakenSinglePointPaymentTakenCall onOHIOissuedpolicyAuthorized3rd PartyFollowedUp onitem outof SLADe-Escalateda callUsed aStationeryUpdate/ChangeABCBeneficiaryChangeFree!Call onFLORIDAissuedpolicy

LCS Customer Service Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
N
4
G
5
I
6
I
7
G
8
I
9
B
10
B
11
G
12
B
13
N
14
N
15
B
16
I
  1. N-Agent/Agent Assistant Calling
  2. G-Sent Request to PCM
  3. N-Address Change
  4. G-Used a Cheat Sheet
  5. I-Ownership Change
  6. I-Kubra Payment Taken
  7. G-SinglePoint Payment Taken
  8. I-Call on OHIO issued policy
  9. B-Authorized 3rd Party
  10. B-Followed Up on item out of SLA
  11. G-De-Escalated a call
  12. B-Used a Stationery
  13. N-Update/Change ABC
  14. N-Beneficiary Change
  15. B-Free!
  16. I-Call on FLORIDA issued policy