BeneficiaryChangeSentRequestto PCMFree!KubraPaymentTakenUpdate/ChangeABCAuthorized3rd PartyFollowedUp onitem outof SLACall onOHIOissuedpolicyCall onFLORIDAissuedpolicyUsed aStationerySinglePointPaymentTakenDe-Escalateda callAddressChangeUsed aCheatSheetAgent/AgentAssistantCallingOwnershipChangeBeneficiaryChangeSentRequestto PCMFree!KubraPaymentTakenUpdate/ChangeABCAuthorized3rd PartyFollowedUp onitem outof SLACall onOHIOissuedpolicyCall onFLORIDAissuedpolicyUsed aStationerySinglePointPaymentTakenDe-Escalateda callAddressChangeUsed aCheatSheetAgent/AgentAssistantCallingOwnershipChange

LCS Customer Service Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
B
4
I
5
N
6
B
7
B
8
I
9
I
10
B
11
G
12
G
13
N
14
G
15
N
16
I
  1. N-Beneficiary Change
  2. G-Sent Request to PCM
  3. B-Free!
  4. I-Kubra Payment Taken
  5. N-Update/Change ABC
  6. B-Authorized 3rd Party
  7. B-Followed Up on item out of SLA
  8. I-Call on OHIO issued policy
  9. I-Call on FLORIDA issued policy
  10. B-Used a Stationery
  11. G-SinglePoint Payment Taken
  12. G-De-Escalated a call
  13. N-Address Change
  14. G-Used a Cheat Sheet
  15. N-Agent/Agent Assistant Calling
  16. I-Ownership Change