AddressChangeFree!Used aCheatSheetCall onFLORIDAissuedpolicyCall onOHIOissuedpolicyAuthorized3rd PartyBeneficiaryChangeKubraPaymentTakenAgent/AgentAssistantCallingSinglePointPaymentTakenUpdate/ChangeABCDe-Escalateda callSentRequestto PCMFollowedUp onitem outof SLAUsed aStationeryOwnershipChangeAddressChangeFree!Used aCheatSheetCall onFLORIDAissuedpolicyCall onOHIOissuedpolicyAuthorized3rd PartyBeneficiaryChangeKubraPaymentTakenAgent/AgentAssistantCallingSinglePointPaymentTakenUpdate/ChangeABCDe-Escalateda callSentRequestto PCMFollowedUp onitem outof SLAUsed aStationeryOwnershipChange

LCS Customer Service Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
G
4
I
5
I
6
B
7
N
8
I
9
N
10
G
11
N
12
G
13
G
14
B
15
B
16
I
  1. N-Address Change
  2. B-Free!
  3. G-Used a Cheat Sheet
  4. I-Call on FLORIDA issued policy
  5. I-Call on OHIO issued policy
  6. B-Authorized 3rd Party
  7. N-Beneficiary Change
  8. I-Kubra Payment Taken
  9. N-Agent/Agent Assistant Calling
  10. G-SinglePoint Payment Taken
  11. N-Update/Change ABC
  12. G-De-Escalated a call
  13. G-Sent Request to PCM
  14. B-Followed Up on item out of SLA
  15. B-Used a Stationery
  16. I-Ownership Change