AddressChangeCall onFLORIDAissuedpolicyBeneficiaryChangeUpdate/ChangeABCUsed aStationeryKubraPaymentTakenAuthorized3rd PartyAgent/AgentAssistantCallingFree!Call onOHIOissuedpolicySinglePointPaymentTakenOwnershipChangeFollowedUp onitem outof SLADe-Escalateda callSentRequestto PCMUsed aCheatSheetAddressChangeCall onFLORIDAissuedpolicyBeneficiaryChangeUpdate/ChangeABCUsed aStationeryKubraPaymentTakenAuthorized3rd PartyAgent/AgentAssistantCallingFree!Call onOHIOissuedpolicySinglePointPaymentTakenOwnershipChangeFollowedUp onitem outof SLADe-Escalateda callSentRequestto PCMUsed aCheatSheet

LCS Customer Service Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
N
4
N
5
B
6
I
7
B
8
N
9
B
10
I
11
G
12
I
13
B
14
G
15
G
16
G
  1. N-Address Change
  2. I-Call on FLORIDA issued policy
  3. N-Beneficiary Change
  4. N-Update/Change ABC
  5. B-Used a Stationery
  6. I-Kubra Payment Taken
  7. B-Authorized 3rd Party
  8. N-Agent/Agent Assistant Calling
  9. B-Free!
  10. I-Call on OHIO issued policy
  11. G-SinglePoint Payment Taken
  12. I-Ownership Change
  13. B-Followed Up on item out of SLA
  14. G-De-Escalated a call
  15. G-Sent Request to PCM
  16. G-Used a Cheat Sheet