Kubra Payment Taken SinglePoint Payment Taken De- Escalated a call Update/Change ABC Free! Used a Cheat Sheet Sent Request to PCM Used a Stationery Beneficiary Change Address Change Agent/Agent Assistant Calling Followed Up on item out of SLA Call on OHIO issued policy Call on FLORIDA issued policy Ownership Change Authorized 3rd Party Kubra Payment Taken SinglePoint Payment Taken De- Escalated a call Update/Change ABC Free! Used a Cheat Sheet Sent Request to PCM Used a Stationery Beneficiary Change Address Change Agent/Agent Assistant Calling Followed Up on item out of SLA Call on OHIO issued policy Call on FLORIDA issued policy Ownership Change Authorized 3rd Party
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Kubra Payment Taken
G-SinglePoint Payment Taken
G-De-Escalated a call
N-Update/Change ABC
B-Free!
G-Used a Cheat Sheet
G-Sent Request to PCM
B-Used a Stationery
N-Beneficiary Change
N-Address Change
N-Agent/Agent Assistant Calling
B-Followed Up on item out of SLA
I-Call on OHIO issued policy
I-Call on FLORIDA issued policy
I-Ownership Change
B-Authorized 3rd Party