Used aStationeryOwnershipChangeAgent/AgentAssistantCallingUsed aCheatSheetUpdate/ChangeABCKubraPaymentTakenDe-Escalateda callCall onFLORIDAissuedpolicySinglePointPaymentTakenAuthorized3rd PartyAddressChangeCall onOHIOissuedpolicyFollowedUp onitem outof SLAFree!SentRequestto PCMBeneficiaryChangeUsed aStationeryOwnershipChangeAgent/AgentAssistantCallingUsed aCheatSheetUpdate/ChangeABCKubraPaymentTakenDe-Escalateda callCall onFLORIDAissuedpolicySinglePointPaymentTakenAuthorized3rd PartyAddressChangeCall onOHIOissuedpolicyFollowedUp onitem outof SLAFree!SentRequestto PCMBeneficiaryChange

LCS Customer Service Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
N
4
G
5
N
6
I
7
G
8
I
9
G
10
B
11
N
12
I
13
B
14
B
15
G
16
N
  1. B-Used a Stationery
  2. I-Ownership Change
  3. N-Agent/Agent Assistant Calling
  4. G-Used a Cheat Sheet
  5. N-Update/Change ABC
  6. I-Kubra Payment Taken
  7. G-De-Escalated a call
  8. I-Call on FLORIDA issued policy
  9. G-SinglePoint Payment Taken
  10. B-Authorized 3rd Party
  11. N-Address Change
  12. I-Call on OHIO issued policy
  13. B-Followed Up on item out of SLA
  14. B-Free!
  15. G-Sent Request to PCM
  16. N-Beneficiary Change