KubraPaymentTakenSinglePointPaymentTakenDe-Escalateda callUpdate/ChangeABCFree!Used aCheatSheetSentRequestto PCMUsed aStationeryBeneficiaryChangeAddressChangeAgent/AgentAssistantCallingFollowedUp onitem outof SLACall onOHIOissuedpolicyCall onFLORIDAissuedpolicyOwnershipChangeAuthorized3rd PartyKubraPaymentTakenSinglePointPaymentTakenDe-Escalateda callUpdate/ChangeABCFree!Used aCheatSheetSentRequestto PCMUsed aStationeryBeneficiaryChangeAddressChangeAgent/AgentAssistantCallingFollowedUp onitem outof SLACall onOHIOissuedpolicyCall onFLORIDAissuedpolicyOwnershipChangeAuthorized3rd Party

LCS Customer Service Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
G
4
N
5
B
6
G
7
G
8
B
9
N
10
N
11
N
12
B
13
I
14
I
15
I
16
B
  1. I-Kubra Payment Taken
  2. G-SinglePoint Payment Taken
  3. G-De-Escalated a call
  4. N-Update/Change ABC
  5. B-Free!
  6. G-Used a Cheat Sheet
  7. G-Sent Request to PCM
  8. B-Used a Stationery
  9. N-Beneficiary Change
  10. N-Address Change
  11. N-Agent/Agent Assistant Calling
  12. B-Followed Up on item out of SLA
  13. I-Call on OHIO issued policy
  14. I-Call on FLORIDA issued policy
  15. I-Ownership Change
  16. B-Authorized 3rd Party