Used aStationerySinglePointPaymentTakenOwnershipChangeCall onOHIOissuedpolicyDe-Escalateda callBeneficiaryChangeAuthorized3rd PartyUsed aCheatSheetFollowedUp onitem outof SLASentRequestto PCMKubraPaymentTakenUpdate/ChangeABCAddressChangeCall onFLORIDAissuedpolicyFree!Agent/AgentAssistantCallingUsed aStationerySinglePointPaymentTakenOwnershipChangeCall onOHIOissuedpolicyDe-Escalateda callBeneficiaryChangeAuthorized3rd PartyUsed aCheatSheetFollowedUp onitem outof SLASentRequestto PCMKubraPaymentTakenUpdate/ChangeABCAddressChangeCall onFLORIDAissuedpolicyFree!Agent/AgentAssistantCalling

LCS Customer Service Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
I
4
I
5
G
6
N
7
B
8
G
9
B
10
G
11
I
12
N
13
N
14
I
15
B
16
N
  1. B-Used a Stationery
  2. G-SinglePoint Payment Taken
  3. I-Ownership Change
  4. I-Call on OHIO issued policy
  5. G-De-Escalated a call
  6. N-Beneficiary Change
  7. B-Authorized 3rd Party
  8. G-Used a Cheat Sheet
  9. B-Followed Up on item out of SLA
  10. G-Sent Request to PCM
  11. I-Kubra Payment Taken
  12. N-Update/Change ABC
  13. N-Address Change
  14. I-Call on FLORIDA issued policy
  15. B-Free!
  16. N-Agent/Agent Assistant Calling