KubraPaymentTakenAgent/AgentAssistantCallingAddressChangeUsed aCheatSheetFree!SentRequestto PCMSinglePointPaymentTakenUsed aStationeryFollowedUp onitem outof SLABeneficiaryChangeCall onOHIOissuedpolicyOwnershipChangeUpdate/ChangeABCDe-Escalateda callAuthorized3rd PartyCall onFLORIDAissuedpolicyKubraPaymentTakenAgent/AgentAssistantCallingAddressChangeUsed aCheatSheetFree!SentRequestto PCMSinglePointPaymentTakenUsed aStationeryFollowedUp onitem outof SLABeneficiaryChangeCall onOHIOissuedpolicyOwnershipChangeUpdate/ChangeABCDe-Escalateda callAuthorized3rd PartyCall onFLORIDAissuedpolicy

LCS Customer Service Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
N
4
G
5
B
6
G
7
G
8
B
9
B
10
N
11
I
12
I
13
N
14
G
15
B
16
I
  1. I-Kubra Payment Taken
  2. N-Agent/Agent Assistant Calling
  3. N-Address Change
  4. G-Used a Cheat Sheet
  5. B-Free!
  6. G-Sent Request to PCM
  7. G-SinglePoint Payment Taken
  8. B-Used a Stationery
  9. B-Followed Up on item out of SLA
  10. N-Beneficiary Change
  11. I-Call on OHIO issued policy
  12. I-Ownership Change
  13. N-Update/Change ABC
  14. G-De-Escalated a call
  15. B-Authorized 3rd Party
  16. I-Call on FLORIDA issued policy