SentRequestto PCMOwnershipChangeBeneficiaryChangeFollowedUp onitem outof SLAUsed aCheatSheetCall onOHIOissuedpolicyUsed aStationeryKubraPaymentTakenAuthorized3rd PartyCall onFLORIDAissuedpolicySinglePointPaymentTakenFree!Agent/AgentAssistantCallingAddressChangeUpdate/ChangeABCDe-Escalateda callSentRequestto PCMOwnershipChangeBeneficiaryChangeFollowedUp onitem outof SLAUsed aCheatSheetCall onOHIOissuedpolicyUsed aStationeryKubraPaymentTakenAuthorized3rd PartyCall onFLORIDAissuedpolicySinglePointPaymentTakenFree!Agent/AgentAssistantCallingAddressChangeUpdate/ChangeABCDe-Escalateda call

LCS Customer Service Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
N
4
B
5
G
6
I
7
B
8
I
9
B
10
I
11
G
12
B
13
N
14
N
15
N
16
G
  1. G-Sent Request to PCM
  2. I-Ownership Change
  3. N-Beneficiary Change
  4. B-Followed Up on item out of SLA
  5. G-Used a Cheat Sheet
  6. I-Call on OHIO issued policy
  7. B-Used a Stationery
  8. I-Kubra Payment Taken
  9. B-Authorized 3rd Party
  10. I-Call on FLORIDA issued policy
  11. G-SinglePoint Payment Taken
  12. B-Free!
  13. N-Agent/Agent Assistant Calling
  14. N-Address Change
  15. N-Update/Change ABC
  16. G-De-Escalated a call