Used aCheatSheetBeneficiaryChangeUpdate/ChangeABCCall onOHIOissuedpolicySentRequestto PCMDe-Escalateda callUsed aStationeryOwnershipChangeKubraPaymentTakenAgent/AgentAssistantCallingFree!AddressChangeFollowedUp onitem outof SLAAuthorized3rd PartyCall onFLORIDAissuedpolicySinglePointPaymentTakenUsed aCheatSheetBeneficiaryChangeUpdate/ChangeABCCall onOHIOissuedpolicySentRequestto PCMDe-Escalateda callUsed aStationeryOwnershipChangeKubraPaymentTakenAgent/AgentAssistantCallingFree!AddressChangeFollowedUp onitem outof SLAAuthorized3rd PartyCall onFLORIDAissuedpolicySinglePointPaymentTaken

LCS Customer Service Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
N
4
I
5
G
6
G
7
B
8
I
9
I
10
N
11
B
12
N
13
B
14
B
15
I
16
G
  1. G-Used a Cheat Sheet
  2. N-Beneficiary Change
  3. N-Update/Change ABC
  4. I-Call on OHIO issued policy
  5. G-Sent Request to PCM
  6. G-De-Escalated a call
  7. B-Used a Stationery
  8. I-Ownership Change
  9. I-Kubra Payment Taken
  10. N-Agent/Agent Assistant Calling
  11. B-Free!
  12. N-Address Change
  13. B-Followed Up on item out of SLA
  14. B-Authorized 3rd Party
  15. I-Call on FLORIDA issued policy
  16. G-SinglePoint Payment Taken