WrongCarrierCall Complete10 HRAsMembercries overthe phone Over 85%ProductivityDay 8 hours ofOT total forOct 6,7,8(On thephone)MembermentionstheelectionMemberssends cudosemail tosupervisor forexcellentservice Over 12Enrollments10/3-10/14 OSBEnrollment Agent findsmember withboth MS andMAPD10saves inone day! Yelledat by amember Help aTeammatein thePODs ChatRedeterminationfor DSNPMember Medicaidonlymembercall DoubleEnrollment Used crosswalk/Docdelivery todetermineSAR/NR for amemberDiscuss newSSBCIrequirementswith amemberSave/Sell toa memberwith a LetterQ in the firstname SendE-KIT ReviewedM3PFAQs witha memberNew toMedicareEnrollment Send 10E-SignAppsSave amember whowas callingto Disenroll Sold A/Eto MedSuppmember WrongCarrierCall Complete10 HRAsMembercries overthe phone Over 85%ProductivityDay 8 hours ofOT total forOct 6,7,8(On thephone)MembermentionstheelectionMemberssends cudosemail tosupervisor forexcellentservice Over 12Enrollments10/3-10/14 OSBEnrollment Agent findsmember withboth MS andMAPD10saves inone day! Yelledat by amember Help aTeammatein thePODs ChatRedeterminationfor DSNPMember Medicaidonlymembercall DoubleEnrollment Used crosswalk/Docdelivery todetermineSAR/NR for amemberDiscuss newSSBCIrequirementswith amemberSave/Sell toa memberwith a LetterQ in the firstname SendE-KIT ReviewedM3PFAQs witha memberNew toMedicareEnrollment Send 10E-SignAppsSave amember whowas callingto Disenroll Sold A/Eto MedSuppmember 

Loyalty Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
G
4
G
5
G
6
O
7
I
8
O
9
B
10
I
11
I
12
N
13
I
14
N
15
O
16
B
17
O
18
G
19
B
20
I
21
B
22
G
23
N
24
N
25
N
  1. B-Wrong Carrier Call
  2. O-Complete 10 HRAs
  3. G-Member cries over the phone
  4. G-Over 85% Productivity Day
  5. G-8 hours of OT total for Oct 6,7,8 (On the phone)
  6. O-Member mentions the election
  7. I-Members sends cudos email to supervisor for excellent service
  8. O-Over 12 Enrollments 10/3-10/14
  9. B-OSB Enrollment
  10. I-Agent finds member with both MS and MAPD
  11. I-10 saves in one day!
  12. N-Yelled at by a member
  13. I-Help a Teammate in the PODs Chat
  14. N-Redetermination for DSNP Member
  15. O-Medicaid only member call
  16. B-Double Enrollment
  17. O-Used crosswalk /Docdelivery to determine SAR/NR for a member
  18. G-Discuss new SSBCI requirements with a member
  19. B-Save/Sell to a member with a Letter Q in the first name
  20. I-Send E-KIT
  21. B-Reviewed M3P FAQs with a member
  22. G-New to Medicare Enrollment
  23. N-Send 10 E-Sign Apps
  24. N-Save a member who was calling to Disenroll
  25. N-Sold A/E to Med Supp member