Close 3tickets withtop box in2 daysProvidedfeedbackto improvea processMessageNikola andsay that he isthe best SPOSpecialistTrained a newcolleague toavoid repeatingmistakes youmadeClose theweek with0 bottomboxes.Have aweeklyCSAT of4.83 orhigherComplete 3tickets inData DroidsCenterA customerthanked youfor yourexcellentserviceHelped acustomer makea decision thatsaved themtime or moneyApologized for amisunderstandingDo yourbest toannoy anSMEPost a selfiewith you andyour workspacein the channelZero GravityOutpostRecord yourselfon video whilesinging thenational anthemand post in ZeroGravity OutpostResolved acustomer’s issueon the firstcall/collaborationMeet withone of yourcolleaguesto drink abeer/juice.Shared alessonlearned froma personalmistakeDelivered asolution thatsurprised thecustomerwith its speedHaveRecommenderoffer rate of75% or higherSend aKudos toone of yourcolleaguesUsecameraduring your1:1 with TLClose 4ticketsin 1 dayWorked withanotherdepartment tosolve acustomerproblemMessageBeatrice Albuand say thatshe is thecoolest personthat you knowUse Copilotsuggestionsin 2 casesClose 3tickets withtop box in2 daysProvidedfeedbackto improvea processMessageNikola andsay that he isthe best SPOSpecialistTrained a newcolleague toavoid repeatingmistakes youmadeClose theweek with0 bottomboxes.Have aweeklyCSAT of4.83 orhigherComplete 3tickets inData DroidsCenterA customerthanked youfor yourexcellentserviceHelped acustomer makea decision thatsaved themtime or moneyApologized for amisunderstandingDo yourbest toannoy anSMEPost a selfiewith you andyour workspacein the channelZero GravityOutpostRecord yourselfon video whilesinging thenational anthemand post in ZeroGravity OutpostResolved acustomer’s issueon the firstcall/collaborationMeet withone of yourcolleaguesto drink abeer/juice.Shared alessonlearned froma personalmistakeDelivered asolution thatsurprised thecustomerwith its speedHaveRecommenderoffer rate of75% or higherSend aKudos toone of yourcolleaguesUsecameraduring your1:1 with TLClose 4ticketsin 1 dayWorked withanotherdepartment tosolve acustomerproblemMessageBeatrice Albuand say thatshe is thecoolest personthat you knowUse Copilotsuggestionsin 2 cases

Galaxy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Close 3 tickets with top box in 2 days
  2. Provided feedback to improve a process
  3. Message Nikola and say that he is the best SPO Specialist
  4. Trained a new colleague to avoid repeating mistakes you made
  5. Close the week with 0 bottom boxes.
  6. Have a weekly CSAT of 4.83 or higher
  7. Complete 3 tickets in Data Droids Center
  8. A customer thanked you for your excellent service
  9. Helped a customer make a decision that saved them time or money
  10. Apologized for a misunderstanding
  11. Do your best to annoy an SME
  12. Post a selfie with you and your workspace in the channel Zero Gravity Outpost
  13. Record yourself on video while singing the national anthem and post in Zero Gravity Outpost
  14. Resolved a customer’s issue on the first call/collaboration
  15. Meet with one of your colleagues to drink a beer/juice.
  16. Shared a lesson learned from a personal mistake
  17. Delivered a solution that surprised the customer with its speed
  18. Have Recommender offer rate of 75% or higher
  19. Send a Kudos to one of your colleagues
  20. Use camera during your 1:1 with TL
  21. Close 4 tickets in 1 day
  22. Worked with another department to solve a customer problem
  23. Message Beatrice Albu and say that she is the coolest person that you know
  24. Use Copilot suggestions in 2 cases