Submit anaddresschangeServicemore than1 policyon a callGet acomplimentfrom acallerComplimenta TeamLeadTake aCVIcallComplimenta managerExplainART toa callerTransfera callerto claimsCallITSend anerror toLRCCFIXSend acaller to theillustrationsqueueCallercommentson theweatherSend acopy of astatementLaugh at acustomer'sjokeRun aloanquoteSubmit anallocationchangeGo 10minuteswithoutgetting a callUse SSPforallocationdetailsProvidecashvalueTake acall from a3rd partySubmit anidea toLRCCWINSRe addEFTDe-escalatea callTransfera call toRDClear yourcache andcookiesSubmitRICHOAsk enhancedauthenticationEmailresolutionteamSend aHighFivePost ameme/gifin yourteam chatAttendahuddleReviewan issueillustrationTake 40calls ina daySend aGIF in thelife groupchatSend aloanrequestformTake a callon a 10-year TermpolicyStay out ofCSHelp/RESOfor 4 hours ina rowSpeakwith aTTEESubmit aKBsuggestionFind apolicysearchingby SSNTake a callforreinstatementRun asurrenderquoteReplyto anemailSend acaller tocustomersolutionsSubmit anaddresschangeServicemore than1 policyon a callGet acomplimentfrom acallerComplimenta TeamLeadTake aCVIcallComplimenta managerExplainART toa callerTransfera callerto claimsCallITSend anerror toLRCCFIXSend acaller to theillustrationsqueueCallercommentson theweatherSend acopy of astatementLaugh at acustomer'sjokeRun aloanquoteSubmit anallocationchangeGo 10minuteswithoutgetting a callUse SSPforallocationdetailsProvidecashvalueTake acall from a3rd partySubmit anidea toLRCCWINSRe addEFTDe-escalatea callTransfera call toRDClear yourcache andcookiesSubmitRICHOAsk enhancedauthenticationEmailresolutionteamSend aHighFivePost ameme/gifin yourteam chatAttendahuddleReviewan issueillustrationTake 40calls ina daySend aGIF in thelife groupchatSend aloanrequestformTake a callon a 10-year TermpolicyStay out ofCSHelp/RESOfor 4 hours ina rowSpeakwith aTTEESubmit aKBsuggestionFind apolicysearchingby SSNTake a callforreinstatementRun asurrenderquoteReplyto anemailSend acaller tocustomersolutions

ILD BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submit an address change
  2. Service more than 1 policy on a call
  3. Get a compliment from a caller
  4. Compliment a Team Lead
  5. Take a CVI call
  6. Compliment a manager
  7. Explain ART to a caller
  8. Transfer a caller to claims
  9. Call IT
  10. Send an error to LRCCFIX
  11. Send a caller to the illustrations queue
  12. Caller comments on the weather
  13. Send a copy of a statement
  14. Laugh at a customer's joke
  15. Run a loan quote
  16. Submit an allocation change
  17. Go 10 minutes without getting a call
  18. Use SSP for allocation details
  19. Provide cash value
  20. Take a call from a 3rd party
  21. Submit an idea to LRCCWINS
  22. Re add EFT
  23. De-escalate a call
  24. Transfer a call to RD
  25. Clear your cache and cookies
  26. Submit RICHO
  27. Ask enhanced authentication
  28. Email resolution team
  29. Send a High Five
  30. Post a meme/gif in your team chat
  31. Attend a huddle
  32. Review an issue illustration
  33. Take 40 calls in a day
  34. Send a GIF in the life group chat
  35. Send a loan request form
  36. Take a call on a 10-year Term policy
  37. Stay out of CS Help/RESO for 4 hours in a row
  38. Speak with a TTEE
  39. Submit a KB suggestion
  40. Find a policy searching by SSN
  41. Take a call for reinstatement
  42. Run a surrender quote
  43. Reply to an email
  44. Send a caller to customer solutions