De-escalatea callGo 10minuteswithoutgetting a callSubmit anallocationchangeRun asurrenderquoteSend aloanrequestformGet acomplimentfrom acallerTake a callon a 10-year TermpolicyComplimenta TeamLeadRe addEFTFind apolicysearchingby SSNTransfera call toRDEmailresolutionteamAsk enhancedauthenticationTake 40calls ina dayCallercommentson theweatherCallITExplainART toa callerServicemore than1 policyon a callSubmitRICHOSend aHighFiveLaugh at acustomer'sjokeSubmit anidea toLRCCWINSTransfera callerto claimsSpeakwith aTTEEComplimenta managerSubmit aKBsuggestionSend aGIF in thelife groupchatSend anerror toLRCCFIXReviewan issueillustrationSend acopy of astatementSubmit anaddresschangeTake aCVIcallTake a callforreinstatementProvidecashvalueUse SSPforallocationdetailsAttendahuddleSend acaller tocustomersolutionsReplyto anemailClear yourcache andcookiesStay out ofCSHelp/RESOfor 4 hours ina rowRun aloanquoteSend acaller to theillustrationsqueueTake acall from a3rd partyPost ameme/gifin yourteam chatDe-escalatea callGo 10minuteswithoutgetting a callSubmit anallocationchangeRun asurrenderquoteSend aloanrequestformGet acomplimentfrom acallerTake a callon a 10-year TermpolicyComplimenta TeamLeadRe addEFTFind apolicysearchingby SSNTransfera call toRDEmailresolutionteamAsk enhancedauthenticationTake 40calls ina dayCallercommentson theweatherCallITExplainART toa callerServicemore than1 policyon a callSubmitRICHOSend aHighFiveLaugh at acustomer'sjokeSubmit anidea toLRCCWINSTransfera callerto claimsSpeakwith aTTEEComplimenta managerSubmit aKBsuggestionSend aGIF in thelife groupchatSend anerror toLRCCFIXReviewan issueillustrationSend acopy of astatementSubmit anaddresschangeTake aCVIcallTake a callforreinstatementProvidecashvalueUse SSPforallocationdetailsAttendahuddleSend acaller tocustomersolutionsReplyto anemailClear yourcache andcookiesStay out ofCSHelp/RESOfor 4 hours ina rowRun aloanquoteSend acaller to theillustrationsqueueTake acall from a3rd partyPost ameme/gifin yourteam chat

ILD BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalate a call
  2. Go 10 minutes without getting a call
  3. Submit an allocation change
  4. Run a surrender quote
  5. Send a loan request form
  6. Get a compliment from a caller
  7. Take a call on a 10-year Term policy
  8. Compliment a Team Lead
  9. Re add EFT
  10. Find a policy searching by SSN
  11. Transfer a call to RD
  12. Email resolution team
  13. Ask enhanced authentication
  14. Take 40 calls in a day
  15. Caller comments on the weather
  16. Call IT
  17. Explain ART to a caller
  18. Service more than 1 policy on a call
  19. Submit RICHO
  20. Send a High Five
  21. Laugh at a customer's joke
  22. Submit an idea to LRCCWINS
  23. Transfer a caller to claims
  24. Speak with a TTEE
  25. Compliment a manager
  26. Submit a KB suggestion
  27. Send a GIF in the life group chat
  28. Send an error to LRCCFIX
  29. Review an issue illustration
  30. Send a copy of a statement
  31. Submit an address change
  32. Take a CVI call
  33. Take a call for reinstatement
  34. Provide cash value
  35. Use SSP for allocation details
  36. Attend a huddle
  37. Send a caller to customer solutions
  38. Reply to an email
  39. Clear your cache and cookies
  40. Stay out of CS Help/RESO for 4 hours in a row
  41. Run a loan quote
  42. Send a caller to the illustrations queue
  43. Take a call from a 3rd party
  44. Post a meme/gif in your team chat