SubmitRICHOCallercommentson theweatherSend anerror toLRCCFIXStay out ofCSHelp/RESOfor 4 hours ina rowPost ameme/gifin yourteam chatTake a callforreinstatementReplyto anemailClear yourcache andcookiesSend aGIF in thelife groupchatSpeakwith aTTEEEmailresolutionteamTransfera callerto claimsUse SSPforallocationdetailsSubmit anaddresschangeSubmit anidea toLRCCWINSSubmit aKBsuggestionTake 40calls ina daySend aHighFiveLaugh at acustomer'sjokeServicemore than1 policyon a callSend acopy of astatementCallITExplainART toa callerRe addEFTSend aloanrequestformComplimenta managerDe-escalatea callTake acall from a3rd partyRun aloanquoteAttendahuddleReviewan issueillustrationAsk enhancedauthenticationSend acaller tocustomersolutionsSubmit anallocationchangeRun asurrenderquoteSend acaller to theillustrationsqueueTake a callon a 10-year TermpolicyGo 10minuteswithoutgetting a callFind apolicysearchingby SSNProvidecashvalueTake aCVIcallTransfera call toRDGet acomplimentfrom acallerComplimenta TeamLeadSubmitRICHOCallercommentson theweatherSend anerror toLRCCFIXStay out ofCSHelp/RESOfor 4 hours ina rowPost ameme/gifin yourteam chatTake a callforreinstatementReplyto anemailClear yourcache andcookiesSend aGIF in thelife groupchatSpeakwith aTTEEEmailresolutionteamTransfera callerto claimsUse SSPforallocationdetailsSubmit anaddresschangeSubmit anidea toLRCCWINSSubmit aKBsuggestionTake 40calls ina daySend aHighFiveLaugh at acustomer'sjokeServicemore than1 policyon a callSend acopy of astatementCallITExplainART toa callerRe addEFTSend aloanrequestformComplimenta managerDe-escalatea callTake acall from a3rd partyRun aloanquoteAttendahuddleReviewan issueillustrationAsk enhancedauthenticationSend acaller tocustomersolutionsSubmit anallocationchangeRun asurrenderquoteSend acaller to theillustrationsqueueTake a callon a 10-year TermpolicyGo 10minuteswithoutgetting a callFind apolicysearchingby SSNProvidecashvalueTake aCVIcallTransfera call toRDGet acomplimentfrom acallerComplimenta TeamLead

ILD BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submit RICHO
  2. Caller comments on the weather
  3. Send an error to LRCCFIX
  4. Stay out of CS Help/RESO for 4 hours in a row
  5. Post a meme/gif in your team chat
  6. Take a call for reinstatement
  7. Reply to an email
  8. Clear your cache and cookies
  9. Send a GIF in the life group chat
  10. Speak with a TTEE
  11. Email resolution team
  12. Transfer a caller to claims
  13. Use SSP for allocation details
  14. Submit an address change
  15. Submit an idea to LRCCWINS
  16. Submit a KB suggestion
  17. Take 40 calls in a day
  18. Send a High Five
  19. Laugh at a customer's joke
  20. Service more than 1 policy on a call
  21. Send a copy of a statement
  22. Call IT
  23. Explain ART to a caller
  24. Re add EFT
  25. Send a loan request form
  26. Compliment a manager
  27. De-escalate a call
  28. Take a call from a 3rd party
  29. Run a loan quote
  30. Attend a huddle
  31. Review an issue illustration
  32. Ask enhanced authentication
  33. Send a caller to customer solutions
  34. Submit an allocation change
  35. Run a surrender quote
  36. Send a caller to the illustrations queue
  37. Take a call on a 10-year Term policy
  38. Go 10 minutes without getting a call
  39. Find a policy searching by SSN
  40. Provide cash value
  41. Take a CVI call
  42. Transfer a call to RD
  43. Get a compliment from a caller
  44. Compliment a Team Lead