Speakwith aTTEESubmit anaddresschangeTake a callforreinstatementFind apolicysearchingby SSNClear yourcache andcookiesSend acaller to theillustrationsqueueReviewan issueillustrationTake acall from a3rd partyExplainART toa callerCallITComplimenta TeamLeadPost ameme/gifin yourteam chatServicemore than1 policyon a callComplimenta managerLaugh at acustomer'sjokeProvidecashvalueSend anerror toLRCCFIXTake a callon a 10-year TermpolicyGo 10minuteswithoutgetting a callRun asurrenderquoteCallercommentson theweatherTake 40calls ina daySubmit aKBsuggestionDe-escalatea callRe addEFTAsk enhancedauthenticationSubmitRICHOSend aloanrequestformStay out ofCSHelp/RESOfor 4 hours ina rowReplyto anemailSubmit anallocationchangeUse SSPforallocationdetailsSend aHighFiveTake aCVIcallEmailresolutionteamTransfera call toRDSubmit anidea toLRCCWINSSend acopy of astatementRun aloanquoteSend aGIF in thelife groupchatAttendahuddleGet acomplimentfrom acallerTransfera callerto claimsSend acaller tocustomersolutionsSpeakwith aTTEESubmit anaddresschangeTake a callforreinstatementFind apolicysearchingby SSNClear yourcache andcookiesSend acaller to theillustrationsqueueReviewan issueillustrationTake acall from a3rd partyExplainART toa callerCallITComplimenta TeamLeadPost ameme/gifin yourteam chatServicemore than1 policyon a callComplimenta managerLaugh at acustomer'sjokeProvidecashvalueSend anerror toLRCCFIXTake a callon a 10-year TermpolicyGo 10minuteswithoutgetting a callRun asurrenderquoteCallercommentson theweatherTake 40calls ina daySubmit aKBsuggestionDe-escalatea callRe addEFTAsk enhancedauthenticationSubmitRICHOSend aloanrequestformStay out ofCSHelp/RESOfor 4 hours ina rowReplyto anemailSubmit anallocationchangeUse SSPforallocationdetailsSend aHighFiveTake aCVIcallEmailresolutionteamTransfera call toRDSubmit anidea toLRCCWINSSend acopy of astatementRun aloanquoteSend aGIF in thelife groupchatAttendahuddleGet acomplimentfrom acallerTransfera callerto claimsSend acaller tocustomersolutions

ILD BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Speak with a TTEE
  2. Submit an address change
  3. Take a call for reinstatement
  4. Find a policy searching by SSN
  5. Clear your cache and cookies
  6. Send a caller to the illustrations queue
  7. Review an issue illustration
  8. Take a call from a 3rd party
  9. Explain ART to a caller
  10. Call IT
  11. Compliment a Team Lead
  12. Post a meme/gif in your team chat
  13. Service more than 1 policy on a call
  14. Compliment a manager
  15. Laugh at a customer's joke
  16. Provide cash value
  17. Send an error to LRCCFIX
  18. Take a call on a 10-year Term policy
  19. Go 10 minutes without getting a call
  20. Run a surrender quote
  21. Caller comments on the weather
  22. Take 40 calls in a day
  23. Submit a KB suggestion
  24. De-escalate a call
  25. Re add EFT
  26. Ask enhanced authentication
  27. Submit RICHO
  28. Send a loan request form
  29. Stay out of CS Help/RESO for 4 hours in a row
  30. Reply to an email
  31. Submit an allocation change
  32. Use SSP for allocation details
  33. Send a High Five
  34. Take a CVI call
  35. Email resolution team
  36. Transfer a call to RD
  37. Submit an idea to LRCCWINS
  38. Send a copy of a statement
  39. Run a loan quote
  40. Send a GIF in the life group chat
  41. Attend a huddle
  42. Get a compliment from a caller
  43. Transfer a caller to claims
  44. Send a caller to customer solutions