Client information Blank- Unable to call Client un- happy Callback Due to Harvest Why are you calling? Need to check schedule Refusal Client Hung Up I just have life policies no need to review Transfer to Billing Call did not log Verified Contact Information Who, That is not my agent No other numbers found Defer to Agent Double Program - Offered I do not have policies Membership Payment Appointment Set Already Mailed Payment Client was very happy Wrong Number DNC Added Email 2 Appointments in a row 100% to goal or better I already met with Agent Client information Blank- Unable to call Client un- happy Callback Due to Harvest Why are you calling? Need to check schedule Refusal Client Hung Up I just have life policies no need to review Transfer to Billing Call did not log Verified Contact Information Who, That is not my agent No other numbers found Defer to Agent Double Program - Offered I do not have policies Membership Payment Appointment Set Already Mailed Payment Client was very happy Wrong Number DNC Added Email 2 Appointments in a row 100% to goal or better I already met with Agent
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Client information Blank- Unable to call
B-Client un-happy
O-
Callback
Due to Harvest
B-
Why are you calling?
B-Need to check schedule
N-Refusal
I-Client Hung Up
I-
I just have life policies
no need to review
G-
Transfer to Billing
O-
Call did not log
N-Verified Contact Information
B-
Who, That is not my agent
I-
No other numbers found
G-
Defer to Agent
N-
Double Program - Offered
O-
I do not have policies
O-Membership
Payment
B-Appointment Set
O-
Already Mailed Payment
I-Client was very happy
N-Wrong Number
G-
DNC
B-Added Email
G-2 Appointments in a row
I-
100% to goal or better
N-I already met with Agent