Already Mailed Payment Wrong Number Left Voicemail Membership Payment Double Program - Offered Need to check schedule I already met with Agent Appointment Set No other numbers found I just have life policies no need to review Who, That is not my agent Verified Contact Information 2 Appointments in a row Added Email Refusal Client was very happy Call did not log Client information Blank- Unable to call Callback Due to Harvest DNC Client un- happy Defer to Agent Client Hung Up Why are you calling? 100% to goal or better I do not have policies Transfer to Billing Already Mailed Payment Wrong Number Left Voicemail Membership Payment Double Program - Offered Need to check schedule I already met with Agent Appointment Set No other numbers found I just have life policies no need to review Who, That is not my agent Verified Contact Information 2 Appointments in a row Added Email Refusal Client was very happy Call did not log Client information Blank- Unable to call Callback Due to Harvest DNC Client un- happy Defer to Agent Client Hung Up Why are you calling? 100% to goal or better I do not have policies Transfer to Billing
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-
Already Mailed Payment
N-Wrong Number
I-Left Voicemail
O-Membership
Payment
N-
Double Program - Offered
B-Need to check schedule
N-I already met with Agent
B-Appointment Set
I-
No other numbers found
I-
I just have life policies
no need to review
B-
Who, That is not my agent
N-Verified Contact Information
G-2 Appointments in a row
B-Added Email
N-Refusal
I-Client was very happy
O-
Call did not log
G-Client information Blank- Unable to call
O-
Callback
Due to Harvest
G-
DNC
B-Client un-happy
G-
Defer to Agent
I-Client Hung Up
B-
Why are you calling?
I-
100% to goal or better
O-
I do not have policies
G-
Transfer to Billing