Built rapportwith caller(asked aboutday etc)Asked Callerif you couldfurther assistat end of callDrank 4Glassesof WaterTook apaymentPerfectadherencefor a dayPostedsomethingpositive inTeamsHavecallersend in anemailSpoke withsomeonefrom a statestarting with"M"Completed5 calls in arow withoutusing ACWUsed HelpDesk to find ananswer. (putarticle name,number andphone #)Completedan addresschange inConcord/DigiAsked forAfter callSurveySubmittedtime inWorkdayShared aWOW callwithleaderGaveFeedback ona co-workerin WorkdayStretched2 times inan hourCompleted acall withoutplacing amember onholdSharedknowledgeableinformation inTeamsAssisted aTeammemberin TeamsSaid"Have aGreatDay!"Spoke withsomeonewith a lastname startingwith "S"Cleanpunches inWorkdayall weekMotivated aco-workerthroughchatHandled acallwithoutassistanceBuilt rapportwith caller(asked aboutday etc)Asked Callerif you couldfurther assistat end of callDrank 4Glassesof WaterTook apaymentPerfectadherencefor a dayPostedsomethingpositive inTeamsHavecallersend in anemailSpoke withsomeonefrom a statestarting with"M"Completed5 calls in arow withoutusing ACWUsed HelpDesk to find ananswer. (putarticle name,number andphone #)Completedan addresschange inConcord/DigiAsked forAfter callSurveySubmittedtime inWorkdayShared aWOW callwithleaderGaveFeedback ona co-workerin WorkdayStretched2 times inan hourCompleted acall withoutplacing amember onholdSharedknowledgeableinformation inTeamsAssisted aTeammemberin TeamsSaid"Have aGreatDay!"Spoke withsomeonewith a lastname startingwith "S"Cleanpunches inWorkdayall weekMotivated aco-workerthroughchatHandled acallwithoutassistance

2024 Customer Service Bingo Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Built rapport with caller (asked about day etc)
  2. Asked Caller if you could further assist at end of call
  3. Drank 4 Glasses of Water
  4. Took a payment
  5. Perfect adherence for a day
  6. Posted something positive in Teams
  7. Have caller send in an email
  8. Spoke with someone from a state starting with "M"
  9. Completed 5 calls in a row without using ACW
  10. Used Help Desk to find an answer. (put article name, number and phone #)
  11. Completed an address change in Concord/ Digi
  12. Asked for After call Survey
  13. Submitted time in Workday
  14. Shared a WOW call with leader
  15. Gave Feedback on a co-worker in Workday
  16. Stretched 2 times in an hour
  17. Completed a call without placing a member on hold
  18. Shared knowledgeable information in Teams
  19. Assisted a Team member in Teams
  20. Said "Have a Great Day!"
  21. Spoke with someone with a last name starting with "S"
  22. Clean punches in Workday all week
  23. Motivated a co-worker through chat
  24. Handled a call without assistance