Submittedtime inWorkdaySaid"Have aGreatDay!"Spoke withsomeonefrom a statestarting with"M"Sharedknowledgeableinformation inTeamsShared aWOW callwithleaderCompletedan addresschange inConcord/DigiHandled acallwithoutassistanceCompleted acall withoutplacing amember onholdPostedsomethingpositive inTeamsDrank 4Glassesof WaterAsked Callerif you couldfurther assistat end of callSpoke withsomeonewith a lastname startingwith "S"Perfectadherencefor a dayStretched2 times inan hourCleanpunches inWorkdayall weekTook apaymentCompleted5 calls in arow withoutusing ACWHavecallersend in anemailAsked forAfter callSurveyAssisted aTeammemberin TeamsGaveFeedback ona co-workerin WorkdayMotivated aco-workerthroughchatBuilt rapportwith caller(asked aboutday etc)Used HelpDesk to find ananswer. (putarticle name,number andphone #)Submittedtime inWorkdaySaid"Have aGreatDay!"Spoke withsomeonefrom a statestarting with"M"Sharedknowledgeableinformation inTeamsShared aWOW callwithleaderCompletedan addresschange inConcord/DigiHandled acallwithoutassistanceCompleted acall withoutplacing amember onholdPostedsomethingpositive inTeamsDrank 4Glassesof WaterAsked Callerif you couldfurther assistat end of callSpoke withsomeonewith a lastname startingwith "S"Perfectadherencefor a dayStretched2 times inan hourCleanpunches inWorkdayall weekTook apaymentCompleted5 calls in arow withoutusing ACWHavecallersend in anemailAsked forAfter callSurveyAssisted aTeammemberin TeamsGaveFeedback ona co-workerin WorkdayMotivated aco-workerthroughchatBuilt rapportwith caller(asked aboutday etc)Used HelpDesk to find ananswer. (putarticle name,number andphone #)

2024 Customer Service Bingo Challenge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submitted time in Workday
  2. Said "Have a Great Day!"
  3. Spoke with someone from a state starting with "M"
  4. Shared knowledgeable information in Teams
  5. Shared a WOW call with leader
  6. Completed an address change in Concord/ Digi
  7. Handled a call without assistance
  8. Completed a call without placing a member on hold
  9. Posted something positive in Teams
  10. Drank 4 Glasses of Water
  11. Asked Caller if you could further assist at end of call
  12. Spoke with someone with a last name starting with "S"
  13. Perfect adherence for a day
  14. Stretched 2 times in an hour
  15. Clean punches in Workday all week
  16. Took a payment
  17. Completed 5 calls in a row without using ACW
  18. Have caller send in an email
  19. Asked for After call Survey
  20. Assisted a Team member in Teams
  21. Gave Feedback on a co-worker in Workday
  22. Motivated a co-worker through chat
  23. Built rapport with caller (asked about day etc)
  24. Used Help Desk to find an answer. (put article name, number and phone #)