Leave avoicemailDuplicateorderneeds togo outWhat'sthismedicationfor?NewinsuranceSendGIF tochatRxQcrashesPatientcalls whilein amoving carDo youcarry...?Printerout ofpaperPatient putsyou on holdto find acredit cardPatientcalls beforea script iscalled inPatientautomaticallyasks for apharmacistMUSTGOPatientwants analterativeNimbleDownPharmacistcounselCalldropsHelpcoworkerwith anorderBACKOrderPatientasks fordirections toPharmacyOrder food/UberEats/DoorDashPatienthasspeakerphone onIPledgesurveycompletePharmacycalling fora transferCompletecall sheet/ Nimblecart sheetSpanishcallAsk chattoreprocessa copayPt confusedbtw LindseyLegacyDFWCompletea Nimblecheck outorderPatientchanges acheckoutedorder fromdelivery to pickupRefillwaterjugRemotecrashesFinishcoffee /energy drinkby 2 PMPatient spoketo someonethat said XYZwas possibleSameDayPush trfdidn't gothroughPatient isleaving towntomorrowand needsRX NOWMy dr saidthe pricewouldbe...CopaychangedLeave avoicemailDuplicateorderneeds togo outWhat'sthismedicationfor?NewinsuranceSendGIF tochatRxQcrashesPatientcalls whilein amoving carDo youcarry...?Printerout ofpaperPatient putsyou on holdto find acredit cardPatientcalls beforea script iscalled inPatientautomaticallyasks for apharmacistMUSTGOPatientwants analterativeNimbleDownPharmacistcounselCalldropsHelpcoworkerwith anorderBACKOrderPatientasks fordirections toPharmacyOrder food/UberEats/DoorDashPatienthasspeakerphone onIPledgesurveycompletePharmacycalling fora transferCompletecall sheet/ Nimblecart sheetSpanishcallAsk chattoreprocessa copayPt confusedbtw LindseyLegacyDFWCompletea Nimblecheck outorderPatientchanges acheckoutedorder fromdelivery to pickupRefillwaterjugRemotecrashesFinishcoffee /energy drinkby 2 PMPatient spoketo someonethat said XYZwas possibleSameDayPush trfdidn't gothroughPatient isleaving towntomorrowand needsRX NOWMy dr saidthe pricewouldbe...Copaychanged

Customer Service Pharmacy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Leave a voicemail
  2. Duplicate order needs to go out
  3. What's this medication for?
  4. New insurance
  5. Send GIF to chat
  6. RxQ crashes
  7. Patient calls while in a moving car
  8. Do you carry...?
  9. Printer out of paper
  10. Patient puts you on hold to find a credit card
  11. Patient calls before a script is called in
  12. Patient automatically asks for a pharmacist
  13. MUST GO
  14. Patient wants an alterative
  15. Nimble Down
  16. Pharmacist counsel
  17. Call drops
  18. Help coworker with an order
  19. BACK Order
  20. Patient asks for directions to Pharmacy
  21. Order food /UberEats / DoorDash
  22. Patient has speaker phone on
  23. IPledge survey complete
  24. Pharmacy calling for a transfer
  25. Complete call sheet / Nimble cart sheet
  26. Spanish call
  27. Ask chat to reprocess a copay
  28. Pt confused btw Lindsey Legacy DFW
  29. Complete a Nimble check out order
  30. Patient changes a checkouted order from delivery to pick up
  31. Refill water jug
  32. Remote crashes
  33. Finish coffee / energy drink by 2 PM
  34. Patient spoke to someone that said XYZ was possible
  35. Same Day
  36. Push trf didn't go through
  37. Patient is leaving town tomorrow and needs RX NOW
  38. My dr said the price would be...
  39. Copay changed