5*GoogleReviewCustomerReady >60% forthe monthCustomerReady >60% forthe weekOver DueActives <15 for theweekOver DueActives <20 for themonthRetention90% forthe month12 QuotesFor theMonthCustomer Ready >60% for the month4 or MorePromoter Scoresfor NPS Over DueActives < 20 forthe weekOver DueActives <20 for theweekCome inOffice 2days aweekRetention90% forthe monthCSAT> 77%ScoreCardAbove110%ScoreCardAbove105%NoDetractorsfor theMonth2 My DriveEnrolments10 or moreAverageCall per dayfor the weekOver DueActives <15 for themonthBe ontime for inOfficedaysCross Sellan ExistingMono linepolicy4 Salesin aMonthTotal Call QualityAbove 80% NoDetractors for theMonth Over DueActives < 15 forthe month4 or MorePromoterScores forNPSTotal CallQualityAbove80%3 MHASaleCustomer Ready> 60% for theweek 5* GoogleReview Over DueActives < 15 forthe week3 Salesin aWeekCSAT > 77%Over DueActives < 20for themonth5*GoogleReviewCustomerReady >60% forthe monthCustomerReady >60% forthe weekOver DueActives <15 for theweekOver DueActives <20 for themonthRetention90% forthe month12 QuotesFor theMonthCustomer Ready >60% for the month4 or MorePromoter Scoresfor NPS Over DueActives < 20 forthe weekOver DueActives <20 for theweekCome inOffice 2days aweekRetention90% forthe monthCSAT> 77%ScoreCardAbove110%ScoreCardAbove105%NoDetractorsfor theMonth2 My DriveEnrolments10 or moreAverageCall per dayfor the weekOver DueActives <15 for themonthBe ontime for inOfficedaysCross Sellan ExistingMono linepolicy4 Salesin aMonthTotal Call QualityAbove 80% NoDetractors for theMonth Over DueActives < 15 forthe month4 or MorePromoterScores forNPSTotal CallQualityAbove80%3 MHASaleCustomer Ready> 60% for theweek 5* GoogleReview Over DueActives < 15 forthe week3 Salesin aWeekCSAT > 77%Over DueActives < 20for themonth

DEEKS BINGO- Service Inbound - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 5* Google Review
  2. Customer Ready > 60% for the month
  3. Customer Ready > 60% for the week
  4. Over Due Actives < 15 for the week
  5. Over Due Actives < 20 for the month
  6. Retention 90% for the month
  7. Customer Ready > 60% for the month 4 or More Promoter Scores for NPS Over Due Actives < 20 for the week
    12 Quotes For the Month
  8. Over Due Actives < 20 for the week
  9. Come in Office 2 days a week
  10. Retention 90% for the month
  11. CSAT > 77%
  12. Score Card Above 110%
  13. Score Card Above 105%
  14. No Detractors for the Month
  15. 2 My Drive Enrolments
  16. 10 or more Average Call per day for the week
  17. Over Due Actives < 15 for the month
  18. Be on time for in Office days
  19. Cross Sell an Existing Mono line policy
  20. Total Call Quality Above 80% No Detractors for the Month Over Due Actives < 15 for the month
    4 Sales in a Month
  21. 4 or More Promoter Scores for NPS
  22. Total Call Quality Above 80%
  23. Customer Ready > 60% for the week 5* Google Review Over Due Actives < 15 for the week
    3 MHA Sale
  24. CSAT > 77% Over Due Actives < 20 for the month
    3 Sales in a Week