Expectations Dimensions of Service Seamless Defining Moments External Customer Confidence Internal Loyalty Acknowledge Cues Referrals Background Information Attenteive Customers Reputation Affirm Trustworty Positive Impression Human- Business Connection Retention Service Report Card Star Listen Revenue Convey Respect Voice Ease Tension Dazzle Unhooked Appropriate Resourcefull Pleasant Surprise Body language Good Service Context Appreciate Defusing Techniques Extra Mile Assure Valuable Expectations Dimensions of Service Seamless Defining Moments External Customer Confidence Internal Loyalty Acknowledge Cues Referrals Background Information Attenteive Customers Reputation Affirm Trustworty Positive Impression Human- Business Connection Retention Service Report Card Star Listen Revenue Convey Respect Voice Ease Tension Dazzle Unhooked Appropriate Resourcefull Pleasant Surprise Body language Good Service Context Appreciate Defusing Techniques Extra Mile Assure Valuable
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Expectations
Dimensions of Service
Seamless
Defining Moments
External
Customer Confidence
Internal
Loyalty
Acknowledge
Cues
Referrals
Background Information
Attenteive
Customers
Reputation
Affirm
Trustworty
Positive Impression
Human-Business Connection
Retention
Service
Report Card
Star
Listen
Revenue
Convey Respect
Voice
Ease Tension
Dazzle
Unhooked
Appropriate
Resourcefull
Pleasant Surprise
Body language
Good Service
Context
Appreciate
Defusing Techniques
Extra Mile
Assure
Valuable