Added anappreciationpost to theKudoboardtodayCustomercomplainedabout pricesor feesMade agroupinactiveApplied acredit to aninvoice fora customerHeard a dogbarking, kids,or talking inthe caller'sbackgroundI yawnedwhilespeakingwithsomeoneCustomermentionedCovidCommunicatedwith acustomer fromeither TX, CA,or FLI liked one ofRDC's socialmedia posts(LinkedIn,IG, or FB)Had toexplain aninvoice toa customerSaid or wrote,"HappyNational HeroDay" to acustomerUpdatedan addressfor acustomerUsed anemoji inan emailSpoke withan RDC non-CSemployee onthe phoneEmailed orspoke with acustomer withthe same firstor last name asmeSuccessfullytransferreda callCreatedafeedbackEmailed orspoke withsomeone whohad a reportquestionEmailedan invoiceto acustomerPrevented afeedback byfixing acustomer's issuebefore it becamean issueCustomertold me afunny storyor jokeCustomerdidn'tknow theiraccount #Helped a co-worker solvea customer'sproblemAskedcustomerabout theweather intheir cityAdded anappreciationpost to theKudoboardtodayCustomercomplainedabout pricesor feesMade agroupinactiveApplied acredit to aninvoice fora customerHeard a dogbarking, kids,or talking inthe caller'sbackgroundI yawnedwhilespeakingwithsomeoneCustomermentionedCovidCommunicatedwith acustomer fromeither TX, CA,or FLI liked one ofRDC's socialmedia posts(LinkedIn,IG, or FB)Had toexplain aninvoice toa customerSaid or wrote,"HappyNational HeroDay" to acustomerUpdatedan addressfor acustomerUsed anemoji inan emailSpoke withan RDC non-CSemployee onthe phoneEmailed orspoke with acustomer withthe same firstor last name asmeSuccessfullytransferreda callCreatedafeedbackEmailed orspoke withsomeone whohad a reportquestionEmailedan invoiceto acustomerPrevented afeedback byfixing acustomer's issuebefore it becamean issueCustomertold me afunny storyor jokeCustomerdidn'tknow theiraccount #Helped a co-worker solvea customer'sproblemAskedcustomerabout theweather intheir city

Customer Service Bingo Round 3 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Added an appreciation post to the Kudoboard today
  2. Customer complained about prices or fees
  3. Made a group inactive
  4. Applied a credit to an invoice for a customer
  5. Heard a dog barking, kids, or talking in the caller's background
  6. I yawned while speaking with someone
  7. Customer mentioned Covid
  8. Communicated with a customer from either TX, CA, or FL
  9. I liked one of RDC's social media posts (LinkedIn, IG, or FB)
  10. Had to explain an invoice to a customer
  11. Said or wrote, "Happy National Hero Day" to a customer
  12. Updated an address for a customer
  13. Used an emoji in an email
  14. Spoke with an RDC non-CS employee on the phone
  15. Emailed or spoke with a customer with the same first or last name as me
  16. Successfully transferred a call
  17. Created a feedback
  18. Emailed or spoke with someone who had a report question
  19. Emailed an invoice to a customer
  20. Prevented a feedback by fixing a customer's issue before it became an issue
  21. Customer told me a funny story or joke
  22. Customer didn't know their account #
  23. Helped a co-worker solve a customer's problem
  24. Asked customer about the weather in their city