Emailedan invoiceto acustomerApplied acredit to aninvoice fora customerAskedcustomerabout theweather intheir cityI yawnedwhilespeakingwithsomeoneHeard a dogbarking, kids,or talking inthe caller'sbackgroundAdded anappreciationpost to theKudoboardtodayCustomerdidn'tknow theiraccount #CreatedafeedbackEmailed orspoke withsomeone whohad a reportquestionCustomertold me afunny storyor jokeSaid or wrote,"HappyNational HeroDay" to acustomerMade agroupinactiveCustomermentionedCovidEmailed orspoke with acustomer withthe same firstor last name asmeUsed anemoji inan emailPrevented afeedback byfixing acustomer's issuebefore it becamean issueCustomercomplainedabout pricesor feesHad toexplain aninvoice toa customerUpdatedan addressfor acustomerHelped a co-worker solvea customer'sproblemCommunicatedwith acustomer fromeither TX, CA,or FLSpoke withan RDC non-CSemployee onthe phoneSuccessfullytransferreda callI liked one ofRDC's socialmedia posts(LinkedIn,IG, or FB)Emailedan invoiceto acustomerApplied acredit to aninvoice fora customerAskedcustomerabout theweather intheir cityI yawnedwhilespeakingwithsomeoneHeard a dogbarking, kids,or talking inthe caller'sbackgroundAdded anappreciationpost to theKudoboardtodayCustomerdidn'tknow theiraccount #CreatedafeedbackEmailed orspoke withsomeone whohad a reportquestionCustomertold me afunny storyor jokeSaid or wrote,"HappyNational HeroDay" to acustomerMade agroupinactiveCustomermentionedCovidEmailed orspoke with acustomer withthe same firstor last name asmeUsed anemoji inan emailPrevented afeedback byfixing acustomer's issuebefore it becamean issueCustomercomplainedabout pricesor feesHad toexplain aninvoice toa customerUpdatedan addressfor acustomerHelped a co-worker solvea customer'sproblemCommunicatedwith acustomer fromeither TX, CA,or FLSpoke withan RDC non-CSemployee onthe phoneSuccessfullytransferreda callI liked one ofRDC's socialmedia posts(LinkedIn,IG, or FB)

Customer Service Bingo Round 3 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Emailed an invoice to a customer
  2. Applied a credit to an invoice for a customer
  3. Asked customer about the weather in their city
  4. I yawned while speaking with someone
  5. Heard a dog barking, kids, or talking in the caller's background
  6. Added an appreciation post to the Kudoboard today
  7. Customer didn't know their account #
  8. Created a feedback
  9. Emailed or spoke with someone who had a report question
  10. Customer told me a funny story or joke
  11. Said or wrote, "Happy National Hero Day" to a customer
  12. Made a group inactive
  13. Customer mentioned Covid
  14. Emailed or spoke with a customer with the same first or last name as me
  15. Used an emoji in an email
  16. Prevented a feedback by fixing a customer's issue before it became an issue
  17. Customer complained about prices or fees
  18. Had to explain an invoice to a customer
  19. Updated an address for a customer
  20. Helped a co-worker solve a customer's problem
  21. Communicated with a customer from either TX, CA, or FL
  22. Spoke with an RDC non-CS employee on the phone
  23. Successfully transferred a call
  24. I liked one of RDC's social media posts (LinkedIn, IG, or FB)