Said or wrote,"HappyNational HeroDay" to acustomerSuccessfullytransferreda callApplied acredit to aninvoice fora customerEmailedan invoiceto acustomerEmailed orspoke withsomeone whohad a reportquestionEmailed orspoke with acustomer withthe same firstor last name asmePrevented afeedback byfixing acustomer's issuebefore it becamean issueCommunicatedwith acustomer fromeither TX, CA,or FLCustomertold me afunny storyor jokeAskedcustomerabout theweather intheir cityUsed anemoji inan emailSpoke withan RDC non-CSemployee onthe phoneUpdatedan addressfor acustomerCustomerdidn'tknow theiraccount #Customercomplainedabout pricesor feesI liked one ofRDC's socialmedia posts(LinkedIn,IG, or FB)I yawnedwhilespeakingwithsomeoneAdded anappreciationpost to theKudoboardtodayHelped a co-worker solvea customer'sproblemHeard a dogbarking, kids,or talking inthe caller'sbackgroundMade agroupinactiveCreatedafeedbackCustomermentionedCovidHad toexplain aninvoice toa customerSaid or wrote,"HappyNational HeroDay" to acustomerSuccessfullytransferreda callApplied acredit to aninvoice fora customerEmailedan invoiceto acustomerEmailed orspoke withsomeone whohad a reportquestionEmailed orspoke with acustomer withthe same firstor last name asmePrevented afeedback byfixing acustomer's issuebefore it becamean issueCommunicatedwith acustomer fromeither TX, CA,or FLCustomertold me afunny storyor jokeAskedcustomerabout theweather intheir cityUsed anemoji inan emailSpoke withan RDC non-CSemployee onthe phoneUpdatedan addressfor acustomerCustomerdidn'tknow theiraccount #Customercomplainedabout pricesor feesI liked one ofRDC's socialmedia posts(LinkedIn,IG, or FB)I yawnedwhilespeakingwithsomeoneAdded anappreciationpost to theKudoboardtodayHelped a co-worker solvea customer'sproblemHeard a dogbarking, kids,or talking inthe caller'sbackgroundMade agroupinactiveCreatedafeedbackCustomermentionedCovidHad toexplain aninvoice toa customer

Customer Service Bingo Round 3 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Said or wrote, "Happy National Hero Day" to a customer
  2. Successfully transferred a call
  3. Applied a credit to an invoice for a customer
  4. Emailed an invoice to a customer
  5. Emailed or spoke with someone who had a report question
  6. Emailed or spoke with a customer with the same first or last name as me
  7. Prevented a feedback by fixing a customer's issue before it became an issue
  8. Communicated with a customer from either TX, CA, or FL
  9. Customer told me a funny story or joke
  10. Asked customer about the weather in their city
  11. Used an emoji in an email
  12. Spoke with an RDC non-CS employee on the phone
  13. Updated an address for a customer
  14. Customer didn't know their account #
  15. Customer complained about prices or fees
  16. I liked one of RDC's social media posts (LinkedIn, IG, or FB)
  17. I yawned while speaking with someone
  18. Added an appreciation post to the Kudoboard today
  19. Helped a co-worker solve a customer's problem
  20. Heard a dog barking, kids, or talking in the caller's background
  21. Made a group inactive
  22. Created a feedback
  23. Customer mentioned Covid
  24. Had to explain an invoice to a customer