Helped a co-worker solvea customer'sproblemCreatedafeedbackI liked one ofRDC's socialmedia posts(LinkedIn,IG, or FB)Used anemoji inan emailAdded anappreciationpost to theKudoboardtodayApplied acredit to aninvoice fora customerMade agroupinactiveCommunicatedwith acustomer fromeither TX, CA,or FLCustomertold me afunny storyor jokeAskedcustomerabout theweather intheir cityCustomermentionedCovidHeard a dogbarking, kids,or talking inthe caller'sbackgroundSaid or wrote,"HappyNational HeroDay" to acustomerEmailed orspoke withsomeone whohad a reportquestionSpoke withan RDC non-CSemployee onthe phoneSuccessfullytransferreda callI yawnedwhilespeakingwithsomeonePrevented afeedback byfixing acustomer's issuebefore it becamean issueEmailedan invoiceto acustomerEmailed orspoke with acustomer withthe same firstor last name asmeCustomercomplainedabout pricesor feesUpdatedan addressfor acustomerCustomerdidn'tknow theiraccount #Had toexplain aninvoice toa customerHelped a co-worker solvea customer'sproblemCreatedafeedbackI liked one ofRDC's socialmedia posts(LinkedIn,IG, or FB)Used anemoji inan emailAdded anappreciationpost to theKudoboardtodayApplied acredit to aninvoice fora customerMade agroupinactiveCommunicatedwith acustomer fromeither TX, CA,or FLCustomertold me afunny storyor jokeAskedcustomerabout theweather intheir cityCustomermentionedCovidHeard a dogbarking, kids,or talking inthe caller'sbackgroundSaid or wrote,"HappyNational HeroDay" to acustomerEmailed orspoke withsomeone whohad a reportquestionSpoke withan RDC non-CSemployee onthe phoneSuccessfullytransferreda callI yawnedwhilespeakingwithsomeonePrevented afeedback byfixing acustomer's issuebefore it becamean issueEmailedan invoiceto acustomerEmailed orspoke with acustomer withthe same firstor last name asmeCustomercomplainedabout pricesor feesUpdatedan addressfor acustomerCustomerdidn'tknow theiraccount #Had toexplain aninvoice toa customer

Customer Service Bingo Round 3 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped a co-worker solve a customer's problem
  2. Created a feedback
  3. I liked one of RDC's social media posts (LinkedIn, IG, or FB)
  4. Used an emoji in an email
  5. Added an appreciation post to the Kudoboard today
  6. Applied a credit to an invoice for a customer
  7. Made a group inactive
  8. Communicated with a customer from either TX, CA, or FL
  9. Customer told me a funny story or joke
  10. Asked customer about the weather in their city
  11. Customer mentioned Covid
  12. Heard a dog barking, kids, or talking in the caller's background
  13. Said or wrote, "Happy National Hero Day" to a customer
  14. Emailed or spoke with someone who had a report question
  15. Spoke with an RDC non-CS employee on the phone
  16. Successfully transferred a call
  17. I yawned while speaking with someone
  18. Prevented a feedback by fixing a customer's issue before it became an issue
  19. Emailed an invoice to a customer
  20. Emailed or spoke with a customer with the same first or last name as me
  21. Customer complained about prices or fees
  22. Updated an address for a customer
  23. Customer didn't know their account #
  24. Had to explain an invoice to a customer