Successfullytransferreda callApplied acredit to aninvoice fora customerPrevented afeedback byfixing acustomer's issuebefore it becamean issueUpdatedan addressfor acustomerHelped a co-worker solvea customer'sproblemHeard a dogbarking, kids,or talking inthe caller'sbackgroundCommunicatedwith acustomer fromeither TX, CA,or FLI yawnedwhilespeakingwithsomeoneI liked one ofRDC's socialmedia posts(LinkedIn,IG, or FB)Had toexplain aninvoice toa customerAdded anappreciationpost to theKudoboardtodayCustomermentionedCovidSpoke withan RDC non-CSemployee onthe phoneCustomercomplainedabout pricesor feesEmailed orspoke withsomeone whohad a reportquestionCustomertold me afunny storyor jokeCreatedafeedbackCustomerdidn'tknow theiraccount #Emailed orspoke with acustomer withthe same firstor last name asmeEmailedan invoiceto acustomerAskedcustomerabout theweather intheir cityMade agroupinactiveSaid or wrote,"HappyNational HeroDay" to acustomerUsed anemoji inan emailSuccessfullytransferreda callApplied acredit to aninvoice fora customerPrevented afeedback byfixing acustomer's issuebefore it becamean issueUpdatedan addressfor acustomerHelped a co-worker solvea customer'sproblemHeard a dogbarking, kids,or talking inthe caller'sbackgroundCommunicatedwith acustomer fromeither TX, CA,or FLI yawnedwhilespeakingwithsomeoneI liked one ofRDC's socialmedia posts(LinkedIn,IG, or FB)Had toexplain aninvoice toa customerAdded anappreciationpost to theKudoboardtodayCustomermentionedCovidSpoke withan RDC non-CSemployee onthe phoneCustomercomplainedabout pricesor feesEmailed orspoke withsomeone whohad a reportquestionCustomertold me afunny storyor jokeCreatedafeedbackCustomerdidn'tknow theiraccount #Emailed orspoke with acustomer withthe same firstor last name asmeEmailedan invoiceto acustomerAskedcustomerabout theweather intheir cityMade agroupinactiveSaid or wrote,"HappyNational HeroDay" to acustomerUsed anemoji inan email

Customer Service Bingo Round 3 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Successfully transferred a call
  2. Applied a credit to an invoice for a customer
  3. Prevented a feedback by fixing a customer's issue before it became an issue
  4. Updated an address for a customer
  5. Helped a co-worker solve a customer's problem
  6. Heard a dog barking, kids, or talking in the caller's background
  7. Communicated with a customer from either TX, CA, or FL
  8. I yawned while speaking with someone
  9. I liked one of RDC's social media posts (LinkedIn, IG, or FB)
  10. Had to explain an invoice to a customer
  11. Added an appreciation post to the Kudoboard today
  12. Customer mentioned Covid
  13. Spoke with an RDC non-CS employee on the phone
  14. Customer complained about prices or fees
  15. Emailed or spoke with someone who had a report question
  16. Customer told me a funny story or joke
  17. Created a feedback
  18. Customer didn't know their account #
  19. Emailed or spoke with a customer with the same first or last name as me
  20. Emailed an invoice to a customer
  21. Asked customer about the weather in their city
  22. Made a group inactive
  23. Said or wrote, "Happy National Hero Day" to a customer
  24. Used an emoji in an email