Had toexplain aninvoice toa customerAdded anappreciationpost to theKudoboardtodayAskedcustomerabout theweather intheir cityEmailed orspoke with acustomer withthe same firstor last name asmeHelped a co-worker solvea customer'sproblemEmailed orspoke withsomeone whohad a reportquestionCustomercomplainedabout pricesor feesI liked one ofRDC's socialmedia posts(LinkedIn,IG, or FB)Said or wrote,"HappyNational HeroDay" to acustomerEmailedan invoiceto acustomerHeard a dogbarking, kids,or talking inthe caller'sbackgroundSpoke withan RDC non-CSemployee onthe phoneCreatedafeedbackSuccessfullytransferreda callCustomermentionedCovidCustomertold me afunny storyor jokeCustomerdidn'tknow theiraccount #Applied acredit to aninvoice fora customerI yawnedwhilespeakingwithsomeoneUpdatedan addressfor acustomerMade agroupinactiveUsed anemoji inan emailCommunicatedwith acustomer fromeither TX, CA,or FLPrevented afeedback byfixing acustomer's issuebefore it becamean issueHad toexplain aninvoice toa customerAdded anappreciationpost to theKudoboardtodayAskedcustomerabout theweather intheir cityEmailed orspoke with acustomer withthe same firstor last name asmeHelped a co-worker solvea customer'sproblemEmailed orspoke withsomeone whohad a reportquestionCustomercomplainedabout pricesor feesI liked one ofRDC's socialmedia posts(LinkedIn,IG, or FB)Said or wrote,"HappyNational HeroDay" to acustomerEmailedan invoiceto acustomerHeard a dogbarking, kids,or talking inthe caller'sbackgroundSpoke withan RDC non-CSemployee onthe phoneCreatedafeedbackSuccessfullytransferreda callCustomermentionedCovidCustomertold me afunny storyor jokeCustomerdidn'tknow theiraccount #Applied acredit to aninvoice fora customerI yawnedwhilespeakingwithsomeoneUpdatedan addressfor acustomerMade agroupinactiveUsed anemoji inan emailCommunicatedwith acustomer fromeither TX, CA,or FLPrevented afeedback byfixing acustomer's issuebefore it becamean issue

Customer Service Bingo Round 3 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had to explain an invoice to a customer
  2. Added an appreciation post to the Kudoboard today
  3. Asked customer about the weather in their city
  4. Emailed or spoke with a customer with the same first or last name as me
  5. Helped a co-worker solve a customer's problem
  6. Emailed or spoke with someone who had a report question
  7. Customer complained about prices or fees
  8. I liked one of RDC's social media posts (LinkedIn, IG, or FB)
  9. Said or wrote, "Happy National Hero Day" to a customer
  10. Emailed an invoice to a customer
  11. Heard a dog barking, kids, or talking in the caller's background
  12. Spoke with an RDC non-CS employee on the phone
  13. Created a feedback
  14. Successfully transferred a call
  15. Customer mentioned Covid
  16. Customer told me a funny story or joke
  17. Customer didn't know their account #
  18. Applied a credit to an invoice for a customer
  19. I yawned while speaking with someone
  20. Updated an address for a customer
  21. Made a group inactive
  22. Used an emoji in an email
  23. Communicated with a customer from either TX, CA, or FL
  24. Prevented a feedback by fixing a customer's issue before it became an issue