Customercomplainedabout pricesor feesSpoke withan RDC non-CSemployee onthe phoneCustomertold me afunny storyor jokeHeard a dogbarking, kids,or talking inthe caller'sbackgroundApplied acredit to aninvoice fora customerHad toexplain aninvoice toa customerAdded anappreciationpost to theKudoboardtodayPrevented afeedback byfixing acustomer's issuebefore it becamean issueHelped a co-worker solvea customer'sproblemAskedcustomerabout theweather intheir cityUpdatedan addressfor acustomerUsed anemoji inan emailMade agroupinactiveEmailedan invoiceto acustomerCreatedafeedbackI liked one ofRDC's socialmedia posts(LinkedIn,IG, or FB)CustomermentionedCovidEmailed orspoke with acustomer withthe same firstor last name asmeI yawnedwhilespeakingwithsomeoneSaid or wrote,"HappyNational HeroDay" to acustomerCustomerdidn'tknow theiraccount #Emailed orspoke withsomeone whohad a reportquestionCommunicatedwith acustomer fromeither TX, CA,or FLSuccessfullytransferreda callCustomercomplainedabout pricesor feesSpoke withan RDC non-CSemployee onthe phoneCustomertold me afunny storyor jokeHeard a dogbarking, kids,or talking inthe caller'sbackgroundApplied acredit to aninvoice fora customerHad toexplain aninvoice toa customerAdded anappreciationpost to theKudoboardtodayPrevented afeedback byfixing acustomer's issuebefore it becamean issueHelped a co-worker solvea customer'sproblemAskedcustomerabout theweather intheir cityUpdatedan addressfor acustomerUsed anemoji inan emailMade agroupinactiveEmailedan invoiceto acustomerCreatedafeedbackI liked one ofRDC's socialmedia posts(LinkedIn,IG, or FB)CustomermentionedCovidEmailed orspoke with acustomer withthe same firstor last name asmeI yawnedwhilespeakingwithsomeoneSaid or wrote,"HappyNational HeroDay" to acustomerCustomerdidn'tknow theiraccount #Emailed orspoke withsomeone whohad a reportquestionCommunicatedwith acustomer fromeither TX, CA,or FLSuccessfullytransferreda call

Customer Service Bingo Round 3 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer complained about prices or fees
  2. Spoke with an RDC non-CS employee on the phone
  3. Customer told me a funny story or joke
  4. Heard a dog barking, kids, or talking in the caller's background
  5. Applied a credit to an invoice for a customer
  6. Had to explain an invoice to a customer
  7. Added an appreciation post to the Kudoboard today
  8. Prevented a feedback by fixing a customer's issue before it became an issue
  9. Helped a co-worker solve a customer's problem
  10. Asked customer about the weather in their city
  11. Updated an address for a customer
  12. Used an emoji in an email
  13. Made a group inactive
  14. Emailed an invoice to a customer
  15. Created a feedback
  16. I liked one of RDC's social media posts (LinkedIn, IG, or FB)
  17. Customer mentioned Covid
  18. Emailed or spoke with a customer with the same first or last name as me
  19. I yawned while speaking with someone
  20. Said or wrote, "Happy National Hero Day" to a customer
  21. Customer didn't know their account #
  22. Emailed or spoke with someone who had a report question
  23. Communicated with a customer from either TX, CA, or FL
  24. Successfully transferred a call