Had toexplain aninvoice toa customerHeard a dogbarking, kids,or talking inthe caller'sbackgroundCustomermentionedCovidSaid or wrote,"HappyNational HeroDay" to acustomerCustomerdidn'tknow theiraccount #I liked one ofRDC's socialmedia posts(LinkedIn,IG, or FB)Customertold me afunny storyor jokeAskedcustomerabout theweather intheir cityUsed anemoji inan emailSuccessfullytransferreda callCommunicatedwith acustomer fromeither TX, CA,or FLMade agroupinactiveUpdatedan addressfor acustomerI yawnedwhilespeakingwithsomeoneEmailed orspoke withsomeone whohad a reportquestionHelped a co-worker solvea customer'sproblemApplied acredit to aninvoice fora customerSpoke withan RDC non-CSemployee onthe phoneAdded anappreciationpost to theKudoboardtodayEmailedan invoiceto acustomerEmailed orspoke with acustomer withthe same firstor last name asmePrevented afeedback byfixing acustomer's issuebefore it becamean issueCustomercomplainedabout pricesor feesCreatedafeedbackHad toexplain aninvoice toa customerHeard a dogbarking, kids,or talking inthe caller'sbackgroundCustomermentionedCovidSaid or wrote,"HappyNational HeroDay" to acustomerCustomerdidn'tknow theiraccount #I liked one ofRDC's socialmedia posts(LinkedIn,IG, or FB)Customertold me afunny storyor jokeAskedcustomerabout theweather intheir cityUsed anemoji inan emailSuccessfullytransferreda callCommunicatedwith acustomer fromeither TX, CA,or FLMade agroupinactiveUpdatedan addressfor acustomerI yawnedwhilespeakingwithsomeoneEmailed orspoke withsomeone whohad a reportquestionHelped a co-worker solvea customer'sproblemApplied acredit to aninvoice fora customerSpoke withan RDC non-CSemployee onthe phoneAdded anappreciationpost to theKudoboardtodayEmailedan invoiceto acustomerEmailed orspoke with acustomer withthe same firstor last name asmePrevented afeedback byfixing acustomer's issuebefore it becamean issueCustomercomplainedabout pricesor feesCreatedafeedback

Customer Service Bingo Round 3 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had to explain an invoice to a customer
  2. Heard a dog barking, kids, or talking in the caller's background
  3. Customer mentioned Covid
  4. Said or wrote, "Happy National Hero Day" to a customer
  5. Customer didn't know their account #
  6. I liked one of RDC's social media posts (LinkedIn, IG, or FB)
  7. Customer told me a funny story or joke
  8. Asked customer about the weather in their city
  9. Used an emoji in an email
  10. Successfully transferred a call
  11. Communicated with a customer from either TX, CA, or FL
  12. Made a group inactive
  13. Updated an address for a customer
  14. I yawned while speaking with someone
  15. Emailed or spoke with someone who had a report question
  16. Helped a co-worker solve a customer's problem
  17. Applied a credit to an invoice for a customer
  18. Spoke with an RDC non-CS employee on the phone
  19. Added an appreciation post to the Kudoboard today
  20. Emailed an invoice to a customer
  21. Emailed or spoke with a customer with the same first or last name as me
  22. Prevented a feedback by fixing a customer's issue before it became an issue
  23. Customer complained about prices or fees
  24. Created a feedback