Had toexplain aninvoice toa customerCustomerdidn'tknow theiraccount #Updatedan addressfor acustomerEmailedan invoiceto acustomerCreatedafeedbackAdded anappreciationpost to theKudoboardtodayAskedcustomerabout theweather intheir cityPrevented afeedback byfixing acustomer's issuebefore it becamean issueCustomermentionedCovidSpoke withan RDC non-CSemployee onthe phoneHeard a dogbarking, kids,or talking inthe caller'sbackgroundCustomertold me afunny storyor jokeSaid or wrote,"HappyNational HeroDay" to acustomerHelped a co-worker solvea customer'sproblemEmailed orspoke withsomeone whohad a reportquestionEmailed orspoke with acustomer withthe same firstor last name asmeI yawnedwhilespeakingwithsomeoneMade agroupinactiveApplied acredit to aninvoice fora customerUsed anemoji inan emailI liked one ofRDC's socialmedia posts(LinkedIn,IG, or FB)Successfullytransferreda callCustomercomplainedabout pricesor feesCommunicatedwith acustomer fromeither TX, CA,or FLHad toexplain aninvoice toa customerCustomerdidn'tknow theiraccount #Updatedan addressfor acustomerEmailedan invoiceto acustomerCreatedafeedbackAdded anappreciationpost to theKudoboardtodayAskedcustomerabout theweather intheir cityPrevented afeedback byfixing acustomer's issuebefore it becamean issueCustomermentionedCovidSpoke withan RDC non-CSemployee onthe phoneHeard a dogbarking, kids,or talking inthe caller'sbackgroundCustomertold me afunny storyor jokeSaid or wrote,"HappyNational HeroDay" to acustomerHelped a co-worker solvea customer'sproblemEmailed orspoke withsomeone whohad a reportquestionEmailed orspoke with acustomer withthe same firstor last name asmeI yawnedwhilespeakingwithsomeoneMade agroupinactiveApplied acredit to aninvoice fora customerUsed anemoji inan emailI liked one ofRDC's socialmedia posts(LinkedIn,IG, or FB)Successfullytransferreda callCustomercomplainedabout pricesor feesCommunicatedwith acustomer fromeither TX, CA,or FL

Customer Service Bingo Round 3 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had to explain an invoice to a customer
  2. Customer didn't know their account #
  3. Updated an address for a customer
  4. Emailed an invoice to a customer
  5. Created a feedback
  6. Added an appreciation post to the Kudoboard today
  7. Asked customer about the weather in their city
  8. Prevented a feedback by fixing a customer's issue before it became an issue
  9. Customer mentioned Covid
  10. Spoke with an RDC non-CS employee on the phone
  11. Heard a dog barking, kids, or talking in the caller's background
  12. Customer told me a funny story or joke
  13. Said or wrote, "Happy National Hero Day" to a customer
  14. Helped a co-worker solve a customer's problem
  15. Emailed or spoke with someone who had a report question
  16. Emailed or spoke with a customer with the same first or last name as me
  17. I yawned while speaking with someone
  18. Made a group inactive
  19. Applied a credit to an invoice for a customer
  20. Used an emoji in an email
  21. I liked one of RDC's social media posts (LinkedIn, IG, or FB)
  22. Successfully transferred a call
  23. Customer complained about prices or fees
  24. Communicated with a customer from either TX, CA, or FL