Heard a dogbarking, kids,or talking inthe caller'sbackgroundEmailedan invoiceto acustomerAskedcustomerabout theweather intheir cityApplied acredit to aninvoice fora customerI liked one ofRDC's socialmedia posts(LinkedIn,IG, or FB)Helped a co-worker solvea customer'sproblemAdded anappreciationpost to theKudoboardtodayUsed anemoji inan emailCustomercomplainedabout pricesor feesCustomermentionedCovidCustomertold me afunny storyor jokeSaid or wrote,"HappyNational HeroDay" to acustomerSuccessfullytransferreda callUpdatedan addressfor acustomerEmailed orspoke with acustomer withthe same firstor last name asmeI yawnedwhilespeakingwithsomeoneMade agroupinactiveEmailed orspoke withsomeone whohad a reportquestionCreatedafeedbackPrevented afeedback byfixing acustomer's issuebefore it becamean issueCommunicatedwith acustomer fromeither TX, CA,or FLHad toexplain aninvoice toa customerCustomerdidn'tknow theiraccount #Spoke withan RDC non-CSemployee onthe phoneHeard a dogbarking, kids,or talking inthe caller'sbackgroundEmailedan invoiceto acustomerAskedcustomerabout theweather intheir cityApplied acredit to aninvoice fora customerI liked one ofRDC's socialmedia posts(LinkedIn,IG, or FB)Helped a co-worker solvea customer'sproblemAdded anappreciationpost to theKudoboardtodayUsed anemoji inan emailCustomercomplainedabout pricesor feesCustomermentionedCovidCustomertold me afunny storyor jokeSaid or wrote,"HappyNational HeroDay" to acustomerSuccessfullytransferreda callUpdatedan addressfor acustomerEmailed orspoke with acustomer withthe same firstor last name asmeI yawnedwhilespeakingwithsomeoneMade agroupinactiveEmailed orspoke withsomeone whohad a reportquestionCreatedafeedbackPrevented afeedback byfixing acustomer's issuebefore it becamean issueCommunicatedwith acustomer fromeither TX, CA,or FLHad toexplain aninvoice toa customerCustomerdidn'tknow theiraccount #Spoke withan RDC non-CSemployee onthe phone

Customer Service Bingo Round 3 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Heard a dog barking, kids, or talking in the caller's background
  2. Emailed an invoice to a customer
  3. Asked customer about the weather in their city
  4. Applied a credit to an invoice for a customer
  5. I liked one of RDC's social media posts (LinkedIn, IG, or FB)
  6. Helped a co-worker solve a customer's problem
  7. Added an appreciation post to the Kudoboard today
  8. Used an emoji in an email
  9. Customer complained about prices or fees
  10. Customer mentioned Covid
  11. Customer told me a funny story or joke
  12. Said or wrote, "Happy National Hero Day" to a customer
  13. Successfully transferred a call
  14. Updated an address for a customer
  15. Emailed or spoke with a customer with the same first or last name as me
  16. I yawned while speaking with someone
  17. Made a group inactive
  18. Emailed or spoke with someone who had a report question
  19. Created a feedback
  20. Prevented a feedback by fixing a customer's issue before it became an issue
  21. Communicated with a customer from either TX, CA, or FL
  22. Had to explain an invoice to a customer
  23. Customer didn't know their account #
  24. Spoke with an RDC non-CS employee on the phone