Emailedan invoiceto acustomerI yawnedwhilespeakingwithsomeoneEmailed orspoke with acustomer withthe same firstor last name asmeHeard a dogbarking, kids,or talking inthe caller'sbackgroundUpdatedan addressfor acustomerCreatedafeedbackPrevented afeedback byfixing acustomer's issuebefore it becamean issueHad toexplain aninvoice toa customerCustomercomplainedabout pricesor feesAdded anappreciationpost to theKudoboardtodaySaid or wrote,"HappyNational HeroDay" to acustomerUsed anemoji inan emailApplied acredit to aninvoice fora customerAskedcustomerabout theweather intheir cityHelped a co-worker solvea customer'sproblemCustomerdidn'tknow theiraccount #Communicatedwith acustomer fromeither TX, CA,or FLCustomermentionedCovidSuccessfullytransferreda callSpoke withan RDC non-CSemployee onthe phoneI liked one ofRDC's socialmedia posts(LinkedIn,IG, or FB)Emailed orspoke withsomeone whohad a reportquestionCustomertold me afunny storyor jokeMade agroupinactiveEmailedan invoiceto acustomerI yawnedwhilespeakingwithsomeoneEmailed orspoke with acustomer withthe same firstor last name asmeHeard a dogbarking, kids,or talking inthe caller'sbackgroundUpdatedan addressfor acustomerCreatedafeedbackPrevented afeedback byfixing acustomer's issuebefore it becamean issueHad toexplain aninvoice toa customerCustomercomplainedabout pricesor feesAdded anappreciationpost to theKudoboardtodaySaid or wrote,"HappyNational HeroDay" to acustomerUsed anemoji inan emailApplied acredit to aninvoice fora customerAskedcustomerabout theweather intheir cityHelped a co-worker solvea customer'sproblemCustomerdidn'tknow theiraccount #Communicatedwith acustomer fromeither TX, CA,or FLCustomermentionedCovidSuccessfullytransferreda callSpoke withan RDC non-CSemployee onthe phoneI liked one ofRDC's socialmedia posts(LinkedIn,IG, or FB)Emailed orspoke withsomeone whohad a reportquestionCustomertold me afunny storyor jokeMade agroupinactive

Customer Service Bingo Round 3 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Emailed an invoice to a customer
  2. I yawned while speaking with someone
  3. Emailed or spoke with a customer with the same first or last name as me
  4. Heard a dog barking, kids, or talking in the caller's background
  5. Updated an address for a customer
  6. Created a feedback
  7. Prevented a feedback by fixing a customer's issue before it became an issue
  8. Had to explain an invoice to a customer
  9. Customer complained about prices or fees
  10. Added an appreciation post to the Kudoboard today
  11. Said or wrote, "Happy National Hero Day" to a customer
  12. Used an emoji in an email
  13. Applied a credit to an invoice for a customer
  14. Asked customer about the weather in their city
  15. Helped a co-worker solve a customer's problem
  16. Customer didn't know their account #
  17. Communicated with a customer from either TX, CA, or FL
  18. Customer mentioned Covid
  19. Successfully transferred a call
  20. Spoke with an RDC non-CS employee on the phone
  21. I liked one of RDC's social media posts (LinkedIn, IG, or FB)
  22. Emailed or spoke with someone who had a report question
  23. Customer told me a funny story or joke
  24. Made a group inactive