Communicatedwith acustomer fromeither TX, CA,or FLSaid or wrote,"HappyNational HeroDay" to acustomerCustomerdidn'tknow theiraccount #Emailed orspoke with acustomer withthe same firstor last name asmeApplied acredit to aninvoice fora customerHeard a dogbarking, kids,or talking inthe caller'sbackgroundHad toexplain aninvoice toa customerCreatedafeedbackAdded anappreciationpost to theKudoboardtodayEmailedan invoiceto acustomerUpdatedan addressfor acustomerMade agroupinactiveSuccessfullytransferreda callI liked one ofRDC's socialmedia posts(LinkedIn,IG, or FB)Prevented afeedback byfixing acustomer's issuebefore it becamean issueHelped a co-worker solvea customer'sproblemEmailed orspoke withsomeone whohad a reportquestionCustomermentionedCovidUsed anemoji inan emailCustomertold me afunny storyor jokeI yawnedwhilespeakingwithsomeoneCustomercomplainedabout pricesor feesSpoke withan RDC non-CSemployee onthe phoneAskedcustomerabout theweather intheir cityCommunicatedwith acustomer fromeither TX, CA,or FLSaid or wrote,"HappyNational HeroDay" to acustomerCustomerdidn'tknow theiraccount #Emailed orspoke with acustomer withthe same firstor last name asmeApplied acredit to aninvoice fora customerHeard a dogbarking, kids,or talking inthe caller'sbackgroundHad toexplain aninvoice toa customerCreatedafeedbackAdded anappreciationpost to theKudoboardtodayEmailedan invoiceto acustomerUpdatedan addressfor acustomerMade agroupinactiveSuccessfullytransferreda callI liked one ofRDC's socialmedia posts(LinkedIn,IG, or FB)Prevented afeedback byfixing acustomer's issuebefore it becamean issueHelped a co-worker solvea customer'sproblemEmailed orspoke withsomeone whohad a reportquestionCustomermentionedCovidUsed anemoji inan emailCustomertold me afunny storyor jokeI yawnedwhilespeakingwithsomeoneCustomercomplainedabout pricesor feesSpoke withan RDC non-CSemployee onthe phoneAskedcustomerabout theweather intheir city

Customer Service Bingo Round 3 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Communicated with a customer from either TX, CA, or FL
  2. Said or wrote, "Happy National Hero Day" to a customer
  3. Customer didn't know their account #
  4. Emailed or spoke with a customer with the same first or last name as me
  5. Applied a credit to an invoice for a customer
  6. Heard a dog barking, kids, or talking in the caller's background
  7. Had to explain an invoice to a customer
  8. Created a feedback
  9. Added an appreciation post to the Kudoboard today
  10. Emailed an invoice to a customer
  11. Updated an address for a customer
  12. Made a group inactive
  13. Successfully transferred a call
  14. I liked one of RDC's social media posts (LinkedIn, IG, or FB)
  15. Prevented a feedback by fixing a customer's issue before it became an issue
  16. Helped a co-worker solve a customer's problem
  17. Emailed or spoke with someone who had a report question
  18. Customer mentioned Covid
  19. Used an emoji in an email
  20. Customer told me a funny story or joke
  21. I yawned while speaking with someone
  22. Customer complained about prices or fees
  23. Spoke with an RDC non-CS employee on the phone
  24. Asked customer about the weather in their city