Customertold me afunny storyor jokeUpdatedan addressfor acustomerEmailed orspoke withsomeone whohad a reportquestionCustomerdidn'tknow theiraccount #Spoke withan RDC non-CSemployee onthe phoneI liked one ofRDC's socialmedia posts(LinkedIn,IG, or FB)Askedcustomerabout theweather intheir cityUsed anemoji inan emailCommunicatedwith acustomer fromeither TX, CA,or FLI yawnedwhilespeakingwithsomeonePrevented afeedback byfixing acustomer's issuebefore it becamean issueAdded anappreciationpost to theKudoboardtodayCustomermentionedCovidHelped a co-worker solvea customer'sproblemMade agroupinactiveSaid or wrote,"HappyNational HeroDay" to acustomerHeard a dogbarking, kids,or talking inthe caller'sbackgroundEmailed orspoke with acustomer withthe same firstor last name asmeApplied acredit to aninvoice fora customerCustomercomplainedabout pricesor feesCreatedafeedbackEmailedan invoiceto acustomerHad toexplain aninvoice toa customerSuccessfullytransferreda callCustomertold me afunny storyor jokeUpdatedan addressfor acustomerEmailed orspoke withsomeone whohad a reportquestionCustomerdidn'tknow theiraccount #Spoke withan RDC non-CSemployee onthe phoneI liked one ofRDC's socialmedia posts(LinkedIn,IG, or FB)Askedcustomerabout theweather intheir cityUsed anemoji inan emailCommunicatedwith acustomer fromeither TX, CA,or FLI yawnedwhilespeakingwithsomeonePrevented afeedback byfixing acustomer's issuebefore it becamean issueAdded anappreciationpost to theKudoboardtodayCustomermentionedCovidHelped a co-worker solvea customer'sproblemMade agroupinactiveSaid or wrote,"HappyNational HeroDay" to acustomerHeard a dogbarking, kids,or talking inthe caller'sbackgroundEmailed orspoke with acustomer withthe same firstor last name asmeApplied acredit to aninvoice fora customerCustomercomplainedabout pricesor feesCreatedafeedbackEmailedan invoiceto acustomerHad toexplain aninvoice toa customerSuccessfullytransferreda call

Customer Service Bingo Round 3 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer told me a funny story or joke
  2. Updated an address for a customer
  3. Emailed or spoke with someone who had a report question
  4. Customer didn't know their account #
  5. Spoke with an RDC non-CS employee on the phone
  6. I liked one of RDC's social media posts (LinkedIn, IG, or FB)
  7. Asked customer about the weather in their city
  8. Used an emoji in an email
  9. Communicated with a customer from either TX, CA, or FL
  10. I yawned while speaking with someone
  11. Prevented a feedback by fixing a customer's issue before it became an issue
  12. Added an appreciation post to the Kudoboard today
  13. Customer mentioned Covid
  14. Helped a co-worker solve a customer's problem
  15. Made a group inactive
  16. Said or wrote, "Happy National Hero Day" to a customer
  17. Heard a dog barking, kids, or talking in the caller's background
  18. Emailed or spoke with a customer with the same first or last name as me
  19. Applied a credit to an invoice for a customer
  20. Customer complained about prices or fees
  21. Created a feedback
  22. Emailed an invoice to a customer
  23. Had to explain an invoice to a customer
  24. Successfully transferred a call