CustomermentionedCovidEmailed orspoke with acustomer withthe same firstor last name asmeEmailed orspoke withsomeone whohad a reportquestionAskedcustomerabout theweather intheir cityHelped a co-worker solvea customer'sproblemHad toexplain aninvoice toa customerHeard a dogbarking, kids,or talking inthe caller'sbackgroundUpdatedan addressfor acustomerSuccessfullytransferreda callCustomerdidn'tknow theiraccount #Said or wrote,"HappyNational HeroDay" to acustomerCommunicatedwith acustomer fromeither TX, CA,or FLCustomertold me afunny storyor jokeSpoke withan RDC non-CSemployee onthe phoneI liked one ofRDC's socialmedia posts(LinkedIn,IG, or FB)Added anappreciationpost to theKudoboardtodayUsed anemoji inan emailMade agroupinactiveApplied acredit to aninvoice fora customerCustomercomplainedabout pricesor feesEmailedan invoiceto acustomerCreatedafeedbackI yawnedwhilespeakingwithsomeonePrevented afeedback byfixing acustomer's issuebefore it becamean issueCustomermentionedCovidEmailed orspoke with acustomer withthe same firstor last name asmeEmailed orspoke withsomeone whohad a reportquestionAskedcustomerabout theweather intheir cityHelped a co-worker solvea customer'sproblemHad toexplain aninvoice toa customerHeard a dogbarking, kids,or talking inthe caller'sbackgroundUpdatedan addressfor acustomerSuccessfullytransferreda callCustomerdidn'tknow theiraccount #Said or wrote,"HappyNational HeroDay" to acustomerCommunicatedwith acustomer fromeither TX, CA,or FLCustomertold me afunny storyor jokeSpoke withan RDC non-CSemployee onthe phoneI liked one ofRDC's socialmedia posts(LinkedIn,IG, or FB)Added anappreciationpost to theKudoboardtodayUsed anemoji inan emailMade agroupinactiveApplied acredit to aninvoice fora customerCustomercomplainedabout pricesor feesEmailedan invoiceto acustomerCreatedafeedbackI yawnedwhilespeakingwithsomeonePrevented afeedback byfixing acustomer's issuebefore it becamean issue

Customer Service Bingo Round 3 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer mentioned Covid
  2. Emailed or spoke with a customer with the same first or last name as me
  3. Emailed or spoke with someone who had a report question
  4. Asked customer about the weather in their city
  5. Helped a co-worker solve a customer's problem
  6. Had to explain an invoice to a customer
  7. Heard a dog barking, kids, or talking in the caller's background
  8. Updated an address for a customer
  9. Successfully transferred a call
  10. Customer didn't know their account #
  11. Said or wrote, "Happy National Hero Day" to a customer
  12. Communicated with a customer from either TX, CA, or FL
  13. Customer told me a funny story or joke
  14. Spoke with an RDC non-CS employee on the phone
  15. I liked one of RDC's social media posts (LinkedIn, IG, or FB)
  16. Added an appreciation post to the Kudoboard today
  17. Used an emoji in an email
  18. Made a group inactive
  19. Applied a credit to an invoice for a customer
  20. Customer complained about prices or fees
  21. Emailed an invoice to a customer
  22. Created a feedback
  23. I yawned while speaking with someone
  24. Prevented a feedback by fixing a customer's issue before it became an issue