Prevented afeedback byfixing acustomer's issuebefore it becamean issueSaid or wrote,"HappyNational HeroDay" to acustomerUpdatedan addressfor acustomerCustomerdidn'tknow theiraccount #CreatedafeedbackApplied acredit to aninvoice fora customerAskedcustomerabout theweather intheir cityHad toexplain aninvoice toa customerCustomermentionedCovidI yawnedwhilespeakingwithsomeoneMade agroupinactiveEmailed orspoke with acustomer withthe same firstor last name asmeCustomertold me afunny storyor jokeAdded anappreciationpost to theKudoboardtodayCustomercomplainedabout pricesor feesEmailedan invoiceto acustomerUsed anemoji inan emailSpoke withan RDC non-CSemployee onthe phoneSuccessfullytransferreda callEmailed orspoke withsomeone whohad a reportquestionHeard a dogbarking, kids,or talking inthe caller'sbackgroundCommunicatedwith acustomer fromeither TX, CA,or FLHelped a co-worker solvea customer'sproblemI liked one ofRDC's socialmedia posts(LinkedIn,IG, or FB)Prevented afeedback byfixing acustomer's issuebefore it becamean issueSaid or wrote,"HappyNational HeroDay" to acustomerUpdatedan addressfor acustomerCustomerdidn'tknow theiraccount #CreatedafeedbackApplied acredit to aninvoice fora customerAskedcustomerabout theweather intheir cityHad toexplain aninvoice toa customerCustomermentionedCovidI yawnedwhilespeakingwithsomeoneMade agroupinactiveEmailed orspoke with acustomer withthe same firstor last name asmeCustomertold me afunny storyor jokeAdded anappreciationpost to theKudoboardtodayCustomercomplainedabout pricesor feesEmailedan invoiceto acustomerUsed anemoji inan emailSpoke withan RDC non-CSemployee onthe phoneSuccessfullytransferreda callEmailed orspoke withsomeone whohad a reportquestionHeard a dogbarking, kids,or talking inthe caller'sbackgroundCommunicatedwith acustomer fromeither TX, CA,or FLHelped a co-worker solvea customer'sproblemI liked one ofRDC's socialmedia posts(LinkedIn,IG, or FB)

Customer Service Bingo Round 3 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Prevented a feedback by fixing a customer's issue before it became an issue
  2. Said or wrote, "Happy National Hero Day" to a customer
  3. Updated an address for a customer
  4. Customer didn't know their account #
  5. Created a feedback
  6. Applied a credit to an invoice for a customer
  7. Asked customer about the weather in their city
  8. Had to explain an invoice to a customer
  9. Customer mentioned Covid
  10. I yawned while speaking with someone
  11. Made a group inactive
  12. Emailed or spoke with a customer with the same first or last name as me
  13. Customer told me a funny story or joke
  14. Added an appreciation post to the Kudoboard today
  15. Customer complained about prices or fees
  16. Emailed an invoice to a customer
  17. Used an emoji in an email
  18. Spoke with an RDC non-CS employee on the phone
  19. Successfully transferred a call
  20. Emailed or spoke with someone who had a report question
  21. Heard a dog barking, kids, or talking in the caller's background
  22. Communicated with a customer from either TX, CA, or FL
  23. Helped a co-worker solve a customer's problem
  24. I liked one of RDC's social media posts (LinkedIn, IG, or FB)