Ensureyou're UTDon yourCybersecurityTraining!*Speak* aboutour Perks witha customer.(Save theTicket Number)Voice AHT< 12:30Mins forthe week!PASSyour QAfor theweek!Inform acustomer aboutour SupportPage! (Savethe TicketNumber)Use the linkand sharesomeCustomerFeedback!Shout-Out aPeer for thegreat workthat they do!Completeyour To-DoList inLighthouse!*Speak* aboutthe HISA with acustomer.(Save theTicket Number)Initiate a NeoInvestConversation!(Save theTicket Number)PerfectAttendancefor thewhole week!*Speak* aboutBay Days witha customer!(Save theTicket Number)*Speak* aboutour ReferralProgram. (Savethe TicketNumber)De-Escalatea Customer!(Save theTicketNumber)Initiate a NeoMortgageConversation!(Save theTicket Number)*Speak* aboutEveryday &Boost Levelswith a customer.(Save the TicketNumber)*Speak* aboutour CashbackProgram. (Savethe TicketNumber)Educate a useron not sharingcard details!(Save theTicket Number)Save anAccount fromclosing. (Savethe TicketNumber)AHoT <3Mins forthe week!ACW <2Mins forthe week!Send a GMBwhenappropriate!(Save theTicket Number)Educate yourcustomer on anApp Feature!(Save TheTicket Number)CHT <11Mins forthe week!Hold %<18% forthe week!Ensureyou're UTDon yourCybersecurityTraining!*Speak* aboutour Perks witha customer.(Save theTicket Number)Voice AHT< 12:30Mins forthe week!PASSyour QAfor theweek!Inform acustomer aboutour SupportPage! (Savethe TicketNumber)Use the linkand sharesomeCustomerFeedback!Shout-Out aPeer for thegreat workthat they do!Completeyour To-DoList inLighthouse!*Speak* aboutthe HISA with acustomer.(Save theTicket Number)Initiate a NeoInvestConversation!(Save theTicket Number)PerfectAttendancefor thewhole week!*Speak* aboutBay Days witha customer!(Save theTicket Number)*Speak* aboutour ReferralProgram. (Savethe TicketNumber)De-Escalatea Customer!(Save theTicketNumber)Initiate a NeoMortgageConversation!(Save theTicket Number)*Speak* aboutEveryday &Boost Levelswith a customer.(Save the TicketNumber)*Speak* aboutour CashbackProgram. (Savethe TicketNumber)Educate a useron not sharingcard details!(Save theTicket Number)Save anAccount fromclosing. (Savethe TicketNumber)AHoT <3Mins forthe week!ACW <2Mins forthe week!Send a GMBwhenappropriate!(Save theTicket Number)Educate yourcustomer on anApp Feature!(Save TheTicket Number)CHT <11Mins forthe week!Hold %<18% forthe week!

Neo x Bay Days Bingo Game! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ensure you're UTD on your Cybersecurity Training!
  2. *Speak* about our Perks with a customer. (Save the Ticket Number)
  3. Voice AHT < 12:30 Mins for the week!
  4. PASS your QA for the week!
  5. Inform a customer about our Support Page! (Save the Ticket Number)
  6. Use the link and share some Customer Feedback!
  7. Shout-Out a Peer for the great work that they do!
  8. Complete your To-Do List in Lighthouse!
  9. *Speak* about the HISA with a customer. (Save the Ticket Number)
  10. Initiate a Neo Invest Conversation! (Save the Ticket Number)
  11. Perfect Attendance for the whole week!
  12. *Speak* about Bay Days with a customer! (Save the Ticket Number)
  13. *Speak* about our Referral Program. (Save the Ticket Number)
  14. De-Escalate a Customer! (Save the Ticket Number)
  15. Initiate a Neo Mortgage Conversation! (Save the Ticket Number)
  16. *Speak* about Everyday & Boost Levels with a customer. (Save the Ticket Number)
  17. *Speak* about our Cashback Program. (Save the Ticket Number)
  18. Educate a user on not sharing card details! (Save the Ticket Number)
  19. Save an Account from closing. (Save the Ticket Number)
  20. AHoT <3 Mins for the week!
  21. ACW <2 Mins for the week!
  22. Send a GMB when appropriate! (Save the Ticket Number)
  23. Educate your customer on an App Feature! (Save The Ticket Number)
  24. CHT <11 Mins for the week!
  25. Hold % <18% for the week!