PerfectAttendancefor thewhole week!Save anAccount fromclosing. (Savethe TicketNumber)Completeyour To-DoList inLighthouse!Ensureyou're UTDon yourCybersecurityTraining!Hold %<18% forthe week!*Speak* aboutour ReferralProgram. (Savethe TicketNumber)Educate a useron not sharingcard details!(Save theTicket Number)CHT <11Mins forthe week!Voice AHT< 12:30Mins forthe week!Inform acustomer aboutour SupportPage! (Savethe TicketNumber)*Speak* aboutBay Days witha customer!(Save theTicket Number)*Speak* aboutEveryday &Boost Levelswith a customer.(Save the TicketNumber)Educate yourcustomer on anApp Feature!(Save TheTicket Number)PASSyour QAfor theweek!*Speak* aboutour CashbackProgram. (Savethe TicketNumber)Shout-Out aPeer for thegreat workthat they do!AHoT <3Mins forthe week!ACW <2Mins forthe week!*Speak* aboutour Perks witha customer.(Save theTicket Number)Initiate a NeoInvestConversation!(Save theTicket Number)De-Escalatea Customer!(Save theTicketNumber)Initiate a NeoMortgageConversation!(Save theTicket Number)Send a GMBwhenappropriate!(Save theTicket Number)*Speak* aboutthe HISA with acustomer.(Save theTicket Number)Use the linkand sharesomeCustomerFeedback!PerfectAttendancefor thewhole week!Save anAccount fromclosing. (Savethe TicketNumber)Completeyour To-DoList inLighthouse!Ensureyou're UTDon yourCybersecurityTraining!Hold %<18% forthe week!*Speak* aboutour ReferralProgram. (Savethe TicketNumber)Educate a useron not sharingcard details!(Save theTicket Number)CHT <11Mins forthe week!Voice AHT< 12:30Mins forthe week!Inform acustomer aboutour SupportPage! (Savethe TicketNumber)*Speak* aboutBay Days witha customer!(Save theTicket Number)*Speak* aboutEveryday &Boost Levelswith a customer.(Save the TicketNumber)Educate yourcustomer on anApp Feature!(Save TheTicket Number)PASSyour QAfor theweek!*Speak* aboutour CashbackProgram. (Savethe TicketNumber)Shout-Out aPeer for thegreat workthat they do!AHoT <3Mins forthe week!ACW <2Mins forthe week!*Speak* aboutour Perks witha customer.(Save theTicket Number)Initiate a NeoInvestConversation!(Save theTicket Number)De-Escalatea Customer!(Save theTicketNumber)Initiate a NeoMortgageConversation!(Save theTicket Number)Send a GMBwhenappropriate!(Save theTicket Number)*Speak* aboutthe HISA with acustomer.(Save theTicket Number)Use the linkand sharesomeCustomerFeedback!

Neo x Bay Days Bingo Game! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Perfect Attendance for the whole week!
  2. Save an Account from closing. (Save the Ticket Number)
  3. Complete your To-Do List in Lighthouse!
  4. Ensure you're UTD on your Cybersecurity Training!
  5. Hold % <18% for the week!
  6. *Speak* about our Referral Program. (Save the Ticket Number)
  7. Educate a user on not sharing card details! (Save the Ticket Number)
  8. CHT <11 Mins for the week!
  9. Voice AHT < 12:30 Mins for the week!
  10. Inform a customer about our Support Page! (Save the Ticket Number)
  11. *Speak* about Bay Days with a customer! (Save the Ticket Number)
  12. *Speak* about Everyday & Boost Levels with a customer. (Save the Ticket Number)
  13. Educate your customer on an App Feature! (Save The Ticket Number)
  14. PASS your QA for the week!
  15. *Speak* about our Cashback Program. (Save the Ticket Number)
  16. Shout-Out a Peer for the great work that they do!
  17. AHoT <3 Mins for the week!
  18. ACW <2 Mins for the week!
  19. *Speak* about our Perks with a customer. (Save the Ticket Number)
  20. Initiate a Neo Invest Conversation! (Save the Ticket Number)
  21. De-Escalate a Customer! (Save the Ticket Number)
  22. Initiate a Neo Mortgage Conversation! (Save the Ticket Number)
  23. Send a GMB when appropriate! (Save the Ticket Number)
  24. *Speak* about the HISA with a customer. (Save the Ticket Number)
  25. Use the link and share some Customer Feedback!