ACW <2Mins forthe week!Educate a useron not sharingcard details!(Save theTicket Number)De-Escalatea Customer!(Save theTicketNumber)Voice AHT< 12:30Mins forthe week!*Speak* aboutour ReferralProgram. (Savethe TicketNumber)Send a GMBwhenappropriate!(Save theTicket Number)Save anAccount fromclosing. (Savethe TicketNumber)Completeyour To-DoList inLighthouse!AHoT <3Mins forthe week!PerfectAttendancefor thewhole week!Initiate a NeoMortgageConversation!(Save theTicket Number)Hold %<18% forthe week!Initiate a NeoInvestConversation!(Save theTicket Number)*Speak* aboutBay Days witha customer!(Save theTicket Number)CHT <11Mins forthe week!PASSyour QAfor theweek!Shout-Out aPeer for thegreat workthat they do!Educate yourcustomer on anApp Feature!(Save TheTicket Number)Use the linkand sharesomeCustomerFeedback!*Speak* aboutthe HISA with acustomer.(Save theTicket Number)*Speak* aboutour Perks witha customer.(Save theTicket Number)Inform acustomer aboutour SupportPage! (Savethe TicketNumber)Ensureyou're UTDon yourCybersecurityTraining!*Speak* aboutour CashbackProgram. (Savethe TicketNumber)*Speak* aboutEveryday &Boost Levelswith a customer.(Save the TicketNumber)ACW <2Mins forthe week!Educate a useron not sharingcard details!(Save theTicket Number)De-Escalatea Customer!(Save theTicketNumber)Voice AHT< 12:30Mins forthe week!*Speak* aboutour ReferralProgram. (Savethe TicketNumber)Send a GMBwhenappropriate!(Save theTicket Number)Save anAccount fromclosing. (Savethe TicketNumber)Completeyour To-DoList inLighthouse!AHoT <3Mins forthe week!PerfectAttendancefor thewhole week!Initiate a NeoMortgageConversation!(Save theTicket Number)Hold %<18% forthe week!Initiate a NeoInvestConversation!(Save theTicket Number)*Speak* aboutBay Days witha customer!(Save theTicket Number)CHT <11Mins forthe week!PASSyour QAfor theweek!Shout-Out aPeer for thegreat workthat they do!Educate yourcustomer on anApp Feature!(Save TheTicket Number)Use the linkand sharesomeCustomerFeedback!*Speak* aboutthe HISA with acustomer.(Save theTicket Number)*Speak* aboutour Perks witha customer.(Save theTicket Number)Inform acustomer aboutour SupportPage! (Savethe TicketNumber)Ensureyou're UTDon yourCybersecurityTraining!*Speak* aboutour CashbackProgram. (Savethe TicketNumber)*Speak* aboutEveryday &Boost Levelswith a customer.(Save the TicketNumber)

Neo x Bay Days Bingo Game! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ACW <2 Mins for the week!
  2. Educate a user on not sharing card details! (Save the Ticket Number)
  3. De-Escalate a Customer! (Save the Ticket Number)
  4. Voice AHT < 12:30 Mins for the week!
  5. *Speak* about our Referral Program. (Save the Ticket Number)
  6. Send a GMB when appropriate! (Save the Ticket Number)
  7. Save an Account from closing. (Save the Ticket Number)
  8. Complete your To-Do List in Lighthouse!
  9. AHoT <3 Mins for the week!
  10. Perfect Attendance for the whole week!
  11. Initiate a Neo Mortgage Conversation! (Save the Ticket Number)
  12. Hold % <18% for the week!
  13. Initiate a Neo Invest Conversation! (Save the Ticket Number)
  14. *Speak* about Bay Days with a customer! (Save the Ticket Number)
  15. CHT <11 Mins for the week!
  16. PASS your QA for the week!
  17. Shout-Out a Peer for the great work that they do!
  18. Educate your customer on an App Feature! (Save The Ticket Number)
  19. Use the link and share some Customer Feedback!
  20. *Speak* about the HISA with a customer. (Save the Ticket Number)
  21. *Speak* about our Perks with a customer. (Save the Ticket Number)
  22. Inform a customer about our Support Page! (Save the Ticket Number)
  23. Ensure you're UTD on your Cybersecurity Training!
  24. *Speak* about our Cashback Program. (Save the Ticket Number)
  25. *Speak* about Everyday & Boost Levels with a customer. (Save the Ticket Number)