PerfectAttendancefor thewhole week!ACW <2Mins forthe week!Educate a useron not sharingcard details!(Save theTicket Number)Completeyour To-DoList inLighthouse!PASSyour QAfor theweek!De-Escalatea Customer!(Save theTicketNumber)Send a GMBwhenappropriate!(Save theTicket Number)Hold %<18% forthe week!*Speak* aboutEveryday &Boost Levelswith a customer.(Save the TicketNumber)Use the linkand sharesomeCustomerFeedback!Inform acustomer aboutour SupportPage! (Savethe TicketNumber)Ensureyou're UTDon yourCybersecurityTraining!*Speak* aboutour ReferralProgram. (Savethe TicketNumber)Save anAccount fromclosing. (Savethe TicketNumber)Voice AHT< 12:30Mins forthe week!*Speak* aboutour CashbackProgram. (Savethe TicketNumber)CHT <11Mins forthe week!Shout-Out aPeer for thegreat workthat they do!*Speak* aboutBay Days witha customer!(Save theTicket Number)Educate yourcustomer on anApp Feature!(Save TheTicket Number)Initiate a NeoInvestConversation!(Save theTicket Number)*Speak* aboutthe HISA with acustomer.(Save theTicket Number)AHoT <3Mins forthe week!Initiate a NeoMortgageConversation!(Save theTicket Number)*Speak* aboutour Perks witha customer.(Save theTicket Number)PerfectAttendancefor thewhole week!ACW <2Mins forthe week!Educate a useron not sharingcard details!(Save theTicket Number)Completeyour To-DoList inLighthouse!PASSyour QAfor theweek!De-Escalatea Customer!(Save theTicketNumber)Send a GMBwhenappropriate!(Save theTicket Number)Hold %<18% forthe week!*Speak* aboutEveryday &Boost Levelswith a customer.(Save the TicketNumber)Use the linkand sharesomeCustomerFeedback!Inform acustomer aboutour SupportPage! (Savethe TicketNumber)Ensureyou're UTDon yourCybersecurityTraining!*Speak* aboutour ReferralProgram. (Savethe TicketNumber)Save anAccount fromclosing. (Savethe TicketNumber)Voice AHT< 12:30Mins forthe week!*Speak* aboutour CashbackProgram. (Savethe TicketNumber)CHT <11Mins forthe week!Shout-Out aPeer for thegreat workthat they do!*Speak* aboutBay Days witha customer!(Save theTicket Number)Educate yourcustomer on anApp Feature!(Save TheTicket Number)Initiate a NeoInvestConversation!(Save theTicket Number)*Speak* aboutthe HISA with acustomer.(Save theTicket Number)AHoT <3Mins forthe week!Initiate a NeoMortgageConversation!(Save theTicket Number)*Speak* aboutour Perks witha customer.(Save theTicket Number)

Neo x Bay Days Bingo Game! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Perfect Attendance for the whole week!
  2. ACW <2 Mins for the week!
  3. Educate a user on not sharing card details! (Save the Ticket Number)
  4. Complete your To-Do List in Lighthouse!
  5. PASS your QA for the week!
  6. De-Escalate a Customer! (Save the Ticket Number)
  7. Send a GMB when appropriate! (Save the Ticket Number)
  8. Hold % <18% for the week!
  9. *Speak* about Everyday & Boost Levels with a customer. (Save the Ticket Number)
  10. Use the link and share some Customer Feedback!
  11. Inform a customer about our Support Page! (Save the Ticket Number)
  12. Ensure you're UTD on your Cybersecurity Training!
  13. *Speak* about our Referral Program. (Save the Ticket Number)
  14. Save an Account from closing. (Save the Ticket Number)
  15. Voice AHT < 12:30 Mins for the week!
  16. *Speak* about our Cashback Program. (Save the Ticket Number)
  17. CHT <11 Mins for the week!
  18. Shout-Out a Peer for the great work that they do!
  19. *Speak* about Bay Days with a customer! (Save the Ticket Number)
  20. Educate your customer on an App Feature! (Save The Ticket Number)
  21. Initiate a Neo Invest Conversation! (Save the Ticket Number)
  22. *Speak* about the HISA with a customer. (Save the Ticket Number)
  23. AHoT <3 Mins for the week!
  24. Initiate a Neo Mortgage Conversation! (Save the Ticket Number)
  25. *Speak* about our Perks with a customer. (Save the Ticket Number)