Use the linkand sharesomeCustomerFeedback!Voice AHT< 12:30Mins forthe week!PASSyour QAfor theweek!*Speak* aboutour CashbackProgram. (Savethe TicketNumber)Send a GMBwhenappropriate!(Save theTicket Number)Shout-Out aPeer for thegreat workthat they do!PerfectAttendancefor thewhole week!Ensureyou're UTDon yourCybersecurityTraining!Hold %<18% forthe week!Completeyour To-DoList inLighthouse!Educate a useron not sharingcard details!(Save theTicket Number)CHT <11Mins forthe week!De-Escalatea Customer!(Save theTicketNumber)*Speak* aboutEveryday &Boost Levelswith a customer.(Save the TicketNumber)Initiate a NeoInvestConversation!(Save theTicket Number)Inform acustomer aboutour SupportPage! (Savethe TicketNumber)*Speak* aboutBay Days witha customer!(Save theTicket Number)*Speak* aboutthe HISA with acustomer.(Save theTicket Number)Initiate a NeoMortgageConversation!(Save theTicket Number)Educate yourcustomer on anApp Feature!(Save TheTicket Number)ACW <2Mins forthe week!AHoT <3Mins forthe week!Save anAccount fromclosing. (Savethe TicketNumber)*Speak* aboutour Perks witha customer.(Save theTicket Number)*Speak* aboutour ReferralProgram. (Savethe TicketNumber)Use the linkand sharesomeCustomerFeedback!Voice AHT< 12:30Mins forthe week!PASSyour QAfor theweek!*Speak* aboutour CashbackProgram. (Savethe TicketNumber)Send a GMBwhenappropriate!(Save theTicket Number)Shout-Out aPeer for thegreat workthat they do!PerfectAttendancefor thewhole week!Ensureyou're UTDon yourCybersecurityTraining!Hold %<18% forthe week!Completeyour To-DoList inLighthouse!Educate a useron not sharingcard details!(Save theTicket Number)CHT <11Mins forthe week!De-Escalatea Customer!(Save theTicketNumber)*Speak* aboutEveryday &Boost Levelswith a customer.(Save the TicketNumber)Initiate a NeoInvestConversation!(Save theTicket Number)Inform acustomer aboutour SupportPage! (Savethe TicketNumber)*Speak* aboutBay Days witha customer!(Save theTicket Number)*Speak* aboutthe HISA with acustomer.(Save theTicket Number)Initiate a NeoMortgageConversation!(Save theTicket Number)Educate yourcustomer on anApp Feature!(Save TheTicket Number)ACW <2Mins forthe week!AHoT <3Mins forthe week!Save anAccount fromclosing. (Savethe TicketNumber)*Speak* aboutour Perks witha customer.(Save theTicket Number)*Speak* aboutour ReferralProgram. (Savethe TicketNumber)

Neo x Bay Days Bingo Game! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use the link and share some Customer Feedback!
  2. Voice AHT < 12:30 Mins for the week!
  3. PASS your QA for the week!
  4. *Speak* about our Cashback Program. (Save the Ticket Number)
  5. Send a GMB when appropriate! (Save the Ticket Number)
  6. Shout-Out a Peer for the great work that they do!
  7. Perfect Attendance for the whole week!
  8. Ensure you're UTD on your Cybersecurity Training!
  9. Hold % <18% for the week!
  10. Complete your To-Do List in Lighthouse!
  11. Educate a user on not sharing card details! (Save the Ticket Number)
  12. CHT <11 Mins for the week!
  13. De-Escalate a Customer! (Save the Ticket Number)
  14. *Speak* about Everyday & Boost Levels with a customer. (Save the Ticket Number)
  15. Initiate a Neo Invest Conversation! (Save the Ticket Number)
  16. Inform a customer about our Support Page! (Save the Ticket Number)
  17. *Speak* about Bay Days with a customer! (Save the Ticket Number)
  18. *Speak* about the HISA with a customer. (Save the Ticket Number)
  19. Initiate a Neo Mortgage Conversation! (Save the Ticket Number)
  20. Educate your customer on an App Feature! (Save The Ticket Number)
  21. ACW <2 Mins for the week!
  22. AHoT <3 Mins for the week!
  23. Save an Account from closing. (Save the Ticket Number)
  24. *Speak* about our Perks with a customer. (Save the Ticket Number)
  25. *Speak* about our Referral Program. (Save the Ticket Number)