Assure Defining Moments Customers Revenue Dimensions of Service Positive Impression Referrals Retention Affirm Revenue Customer Confidence Dazzle External Defusing Techniques Defusing Techniques Customer Confidence Listen Seamless Human- Business Connection Loyalty Referrals Resourceful Human- Business Connection Expectations Reputation Assure Voice Ease Tension Dimensions of Service Report Card Reputation Internal Affirm Ease Tension Seamless Appropriate External Unhooked Appreciate Service Pleasant Surprise Valuable Attenteive Extra Mile Resourceful Internal Positive Impression Good Service Retention Unhooked Context Cues Defining Moments Customers Listen Trustworty Trustworty Good Service Experience Convey Respect Star Attenteive Convey Respect Expectations Appreciate Loyalty Acknowledge Background Information Acknowledge Body language Assure Defining Moments Customers Revenue Dimensions of Service Positive Impression Referrals Retention Affirm Revenue Customer Confidence Dazzle External Defusing Techniques Defusing Techniques Customer Confidence Listen Seamless Human- Business Connection Loyalty Referrals Resourceful Human- Business Connection Expectations Reputation Assure Voice Ease Tension Dimensions of Service Report Card Reputation Internal Affirm Ease Tension Seamless Appropriate External Unhooked Appreciate Service Pleasant Surprise Valuable Attenteive Extra Mile Resourceful Internal Positive Impression Good Service Retention Unhooked Context Cues Defining Moments Customers Listen Trustworty Trustworty Good Service Experience Convey Respect Star Attenteive Convey Respect Expectations Appreciate Loyalty Acknowledge Background Information Acknowledge Body language
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Assure
Defining Moments Customers
Revenue
Dimensions of Service
Positive Impression
Referrals
Retention
Affirm
Revenue
Customer Confidence
Dazzle
External
Defusing Techniques
Defusing Techniques Customer Confidence Listen
Seamless
Human-Business Connection
Loyalty
Referrals
Resourceful
Human-Business Connection
Expectations
Reputation
Assure
Voice
Ease Tension
Dimensions of Service
Report Card
Reputation
Internal
Affirm
Ease Tension
Seamless
Appropriate
External
Unhooked
Appreciate
Service
Pleasant Surprise
Valuable
Attenteive
Extra Mile
Resourceful
Internal
Positive Impression
Good Service
Retention
Unhooked
Context
Cues
Defining Moments Customers
Listen
Trustworty
Trustworty
Good Service Experience Convey Respect
Star
Attenteive
Convey Respect Expectations
Appreciate
Loyalty
Acknowledge
Background Information
Acknowledge
Body language