Defining Moments Customers Referrals Seamless Good Service Experience Convey Respect Voice Service Reputation Pleasant Surprise Affirm Ease Tension Internal Affirm Defusing Techniques Customer Confidence Listen Trustworty Internal Appropriate Acknowledge Star Cues Positive Impression Dimensions of Service Assure Resourceful Human- Business Connection Report Card Loyalty Dimensions of Service Unhooked Appreciate Attenteive Loyalty Revenue Expectations Retention Positive Impression Attenteive Good Service Valuable External Defining Moments Customers Convey Respect Expectations Ease Tension Defusing Techniques Trustworty Acknowledge Body language Reputation Seamless Dazzle Unhooked Human- Business Connection Background Information Resourceful Customer Confidence Referrals Listen Retention Revenue Context Extra Mile Assure External Appreciate Defining Moments Customers Referrals Seamless Good Service Experience Convey Respect Voice Service Reputation Pleasant Surprise Affirm Ease Tension Internal Affirm Defusing Techniques Customer Confidence Listen Trustworty Internal Appropriate Acknowledge Star Cues Positive Impression Dimensions of Service Assure Resourceful Human- Business Connection Report Card Loyalty Dimensions of Service Unhooked Appreciate Attenteive Loyalty Revenue Expectations Retention Positive Impression Attenteive Good Service Valuable External Defining Moments Customers Convey Respect Expectations Ease Tension Defusing Techniques Trustworty Acknowledge Body language Reputation Seamless Dazzle Unhooked Human- Business Connection Background Information Resourceful Customer Confidence Referrals Listen Retention Revenue Context Extra Mile Assure External Appreciate
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Defining Moments Customers
Referrals
Seamless
Good Service Experience Convey Respect
Voice
Service
Reputation
Pleasant Surprise
Affirm
Ease Tension
Internal
Affirm
Defusing Techniques Customer Confidence Listen
Trustworty
Internal
Appropriate
Acknowledge
Star
Cues
Positive Impression
Dimensions of Service
Assure
Resourceful
Human-Business Connection
Report Card
Loyalty
Dimensions of Service
Unhooked
Appreciate
Attenteive
Loyalty
Revenue
Expectations
Retention
Positive Impression
Attenteive
Good Service
Valuable
External
Defining Moments Customers
Convey Respect Expectations
Ease Tension
Defusing Techniques
Trustworty
Acknowledge
Body language
Reputation
Seamless
Dazzle
Unhooked
Human-Business Connection
Background Information
Resourceful
Customer Confidence
Referrals
Listen
Retention
Revenue
Context
Extra Mile
Assure
External
Appreciate