Dimensions of Service Positive Impression Voice Extra Mile Human- Business Connection Affirm Dimensions of Service Defining Moments Customers Retention Trustworthy Internal Pleasant Surprise Unhooked Defusing Techniques Customer Confidence Listen Affirm External External Service Defining Moments Listen Good Service Experience Defusing Techniques Expectations Unhooked Convey Respect Expectations Convey Respect Positive Impression Revenue Valuable Seamless Seamless Context Retention Reputation Acknowledge Assure Resourceful Appreciate Loyalty Background Information Attentive Body language Dazzle Loyalty Star Internal Referrals Customers Cues Reputation Ease Tension Customer Confidence Revenue Referrals Resourceful Acknowledge Attenteive Assure Report Card Good Service Trustworty Human- Business Connection Appreciate Ease Tension Appropriate Dimensions of Service Positive Impression Voice Extra Mile Human- Business Connection Affirm Dimensions of Service Defining Moments Customers Retention Trustworthy Internal Pleasant Surprise Unhooked Defusing Techniques Customer Confidence Listen Affirm External External Service Defining Moments Listen Good Service Experience Defusing Techniques Expectations Unhooked Convey Respect Expectations Convey Respect Positive Impression Revenue Valuable Seamless Seamless Context Retention Reputation Acknowledge Assure Resourceful Appreciate Loyalty Background Information Attentive Body language Dazzle Loyalty Star Internal Referrals Customers Cues Reputation Ease Tension Customer Confidence Revenue Referrals Resourceful Acknowledge Attenteive Assure Report Card Good Service Trustworty Human- Business Connection Appreciate Ease Tension Appropriate
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Dimensions of Service
Positive Impression
Voice
Extra Mile
Human-Business Connection
Affirm
Dimensions of Service
Defining Moments Customers
Retention
Trustworthy
Internal
Pleasant Surprise
Unhooked
Defusing Techniques Customer Confidence Listen
Affirm
External
External
Service
Defining Moments
Listen
Good Service Experience
Defusing Techniques
Expectations
Unhooked
Convey Respect Expectations
Convey Respect
Positive Impression
Revenue
Valuable
Seamless
Seamless
Context
Retention
Reputation
Acknowledge
Assure
Resourceful
Appreciate
Loyalty
Background Information
Attentive
Body language
Dazzle
Loyalty
Star
Internal
Referrals
Customers
Cues
Reputation
Ease Tension
Customer Confidence
Revenue
Referrals
Resourceful
Acknowledge
Attenteive
Assure
Report Card
Good Service
Trustworty
Human-Business Connection
Appreciate
Ease Tension
Appropriate