Defining Moments Appreciate Reputation Dazzle Resourceful Appreciate Attenteive Reputation Referrals Voice Internal Appropriate External Acknowledge Cues Body language Unhooked Customers Positive Impression Ease Tension Seamless Unhooked Customer Confidence Defusing Techniques Valuable Defusing Techniques Customer Confidence Listen Report Card Background Information Good Service Experience Convey Respect Star Acknowledge Assure Context Expectations Retention External Human- Business Connection Loyalty Assure Referrals Revenue Internal Ease Tension Dimensions of Service Human- Business Connection Convey Respect Expectations Trustworty Seamless Listen Attentive Defining Moments Customers Extra Mile Pleasant Surprise Trustworthy Affirm Revenue Retention Positive Impression Dimensions of Service Affirm Loyalty Service Resourceful Good Service Defining Moments Appreciate Reputation Dazzle Resourceful Appreciate Attenteive Reputation Referrals Voice Internal Appropriate External Acknowledge Cues Body language Unhooked Customers Positive Impression Ease Tension Seamless Unhooked Customer Confidence Defusing Techniques Valuable Defusing Techniques Customer Confidence Listen Report Card Background Information Good Service Experience Convey Respect Star Acknowledge Assure Context Expectations Retention External Human- Business Connection Loyalty Assure Referrals Revenue Internal Ease Tension Dimensions of Service Human- Business Connection Convey Respect Expectations Trustworty Seamless Listen Attentive Defining Moments Customers Extra Mile Pleasant Surprise Trustworthy Affirm Revenue Retention Positive Impression Dimensions of Service Affirm Loyalty Service Resourceful Good Service
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Defining Moments
Appreciate
Reputation
Dazzle
Resourceful
Appreciate
Attenteive
Reputation
Referrals
Voice
Internal
Appropriate
External
Acknowledge
Cues
Body language
Unhooked
Customers
Positive Impression
Ease Tension
Seamless
Unhooked
Customer Confidence
Defusing Techniques
Valuable
Defusing Techniques Customer Confidence Listen
Report Card
Background Information
Good Service Experience
Convey Respect
Star
Acknowledge
Assure
Context
Expectations
Retention
External
Human-Business Connection
Loyalty
Assure
Referrals
Revenue
Internal
Ease Tension
Dimensions of Service
Human-Business Connection
Convey Respect Expectations
Trustworty
Seamless
Listen
Attentive
Defining Moments Customers
Extra Mile
Pleasant Surprise
Trustworthy
Affirm
Revenue
Retention
Positive Impression
Dimensions of Service
Affirm
Loyalty
Service
Resourceful
Good Service