External Dazzle Dimensions of Service Context Body language Appropriate Affirm Cues Reputation Good Service Human- Business Connection Internal Defusing Techniques Convey Respect Star Referrals Assure Positive Impression Extra Mile Revenue Trustworthy Seamless Ease Tension Attenteive Unhooked Internal Appreciate Background Information Service Reputation Retention Trustworty Attentive Loyalty Seamless Valuable Referrals Human- Business Connection External Retention Report Card Expectations Resourceful Resourceful Dimensions of Service Assure Defining Moments Unhooked Acknowledge Positive Impression Acknowledge Good Service Experience Defusing Techniques Customer Confidence Listen Pleasant Surprise Affirm Convey Respect Expectations Voice Appreciate Defining Moments Customers Customers Loyalty Customer Confidence Revenue Ease Tension Listen External Dazzle Dimensions of Service Context Body language Appropriate Affirm Cues Reputation Good Service Human- Business Connection Internal Defusing Techniques Convey Respect Star Referrals Assure Positive Impression Extra Mile Revenue Trustworthy Seamless Ease Tension Attenteive Unhooked Internal Appreciate Background Information Service Reputation Retention Trustworty Attentive Loyalty Seamless Valuable Referrals Human- Business Connection External Retention Report Card Expectations Resourceful Resourceful Dimensions of Service Assure Defining Moments Unhooked Acknowledge Positive Impression Acknowledge Good Service Experience Defusing Techniques Customer Confidence Listen Pleasant Surprise Affirm Convey Respect Expectations Voice Appreciate Defining Moments Customers Customers Loyalty Customer Confidence Revenue Ease Tension Listen
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
External
Dazzle
Dimensions of Service
Context
Body language
Appropriate
Affirm
Cues
Reputation
Good Service
Human-Business Connection
Internal
Defusing Techniques
Convey Respect
Star
Referrals
Assure
Positive Impression
Extra Mile
Revenue
Trustworthy
Seamless
Ease Tension
Attenteive
Unhooked
Internal
Appreciate
Background Information
Service
Reputation
Retention
Trustworty
Attentive
Loyalty
Seamless
Valuable
Referrals
Human-Business Connection
External
Retention
Report Card
Expectations
Resourceful
Resourceful
Dimensions of Service
Assure
Defining Moments
Unhooked
Acknowledge
Positive Impression
Acknowledge
Good Service Experience
Defusing Techniques Customer Confidence Listen
Pleasant Surprise
Affirm
Convey Respect Expectations
Voice
Appreciate
Defining Moments Customers
Customers
Loyalty
Customer Confidence
Revenue
Ease Tension
Listen