Medication Refill Bispecific Call Caller calls you by name Order request Call to follow-up on referral "I've called multiple" times Wrong Number Sent a portal activation code Caller laughed during the call Patient has the same birthday month as you Rescheduled a Patient Prior Authorization Call Patient Running Late Caller says "Thank you" (can be for anything) Red Call Transcribed a Referral Critical Lab Call Returning a call from a Nurse Warm transferred to Registration Was Caller on Family & Friends Form Symptom Call- not Red Call Had to break the glass Heard an animal/ child in the background "Are you kidding me?" Medication Refill Bispecific Call Caller calls you by name Order request Call to follow-up on referral "I've called multiple" times Wrong Number Sent a portal activation code Caller laughed during the call Patient has the same birthday month as you Rescheduled a Patient Prior Authorization Call Patient Running Late Caller says "Thank you" (can be for anything) Red Call Transcribed a Referral Critical Lab Call Returning a call from a Nurse Warm transferred to Registration Was Caller on Family & Friends Form Symptom Call- not Red Call Had to break the glass Heard an animal/ child in the background "Are you kidding me?"
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Medication Refill
Bispecific Call
Caller calls you by name
Order request
Call to follow-up on referral
"I've called multiple" times
Wrong Number
Sent a portal activation code
Caller laughed during the call
Patient has the same birthday month as you
Rescheduled a Patient
Prior Authorization Call
Patient Running Late
Caller says "Thank you" (can be for anything)
Red Call
Transcribed a Referral
Critical Lab Call
Returning a call from a Nurse
Warm transferred to Registration
Was Caller on Family & Friends Form
Symptom Call- not Red Call
Had to break the glass
Heard an animal/ child in the background
"Are you kidding me?"
