Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Customer retention
Active listening
Professionalism
Trust
Service culture
Follow-up and follow-through
Customer experience
First call resolution
Resilience
Responsiveness
Empathy
Customer interaction
Customer feedback
Customer satisfaction
Service recovery
Effective communication
Customer care
Customer relationship
Service quality
Service level agreement
Heart
Equity
Timeliness
Personalization
Customer support
Customer needs
Customer loyalty
Community
Excellence
Problem-solving skills
Rep Responsiveness
Customer-centric
Respect