Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Customer relationship
First call resolution
Empathy
Service quality
Effective communication
Follow-up and follow-through
Service level agreement
Customer interaction
Responsiveness
Customer needs
Customer support
Respect
Customer loyalty
Customer retention
Customer-centric
Customer care
Timeliness
Customer satisfaction
Personalization
Professionalism
Service recovery
Customer experience
Customer feedback
Active listening
Problem-solving skills
Service culture