Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Problem-solving skills
Service quality
First call resolution
Customer support
Service recovery
Effective communication
Customer care
Service level agreement
Customer relationship
Professionalism
Responsiveness
Customer loyalty
Timeliness
Customer-centric
Active listening
Customer experience
Personalization
Customer feedback
Respect
Customer needs
Customer retention
Service culture
Follow-up and follow-through
Customer satisfaction
Customer interaction
Empathy