Had aSupervisorCallTookSettlementPayment forOther CSREmailedRefundsTeam forCreditReviewTookPayment$1,501 -$2,000Took anACHPaymentUsedRevCycleEmailedBCBS FollowUp for AnyWork-RelatedReasonExplainedthe UHCContractNegotiationDX CodeChangeRequestedEstablishedPaymentPlanRan aPatientEstimateExplainedFinancialAssistanceTookPayment$100 -$500PaymentBetween$2,001 -$2500MailedFinancialAssistanceApplicationTook aPayement inCarePaymentExplained thatER PhysicianGroup isSeparateEntityHandledCall fromInsuranceCompanyEmailedPosting -Any WorkRelatedReasonLoudlySobbed inBathroomStallHad aMagicAccountHad aDDCAccountExplainedHospitalBasedClinic BillingExplainedandPromotedCarePaymentPaymentBetween$501 -$1,000Refunded/VoidedPatient PaymentHad aSupervisorCallTookSettlementPayment forOther CSREmailedRefundsTeam forCreditReviewTookPayment$1,501 -$2,000Took anACHPaymentUsedRevCycleEmailedBCBS FollowUp for AnyWork-RelatedReasonExplainedthe UHCContractNegotiationDX CodeChangeRequestedEstablishedPaymentPlanRan aPatientEstimateExplainedFinancialAssistanceTookPayment$100 -$500PaymentBetween$2,001 -$2500MailedFinancialAssistanceApplicationTook aPayement inCarePaymentExplained thatER PhysicianGroup isSeparateEntityHandledCall fromInsuranceCompanyEmailedPosting -Any WorkRelatedReasonLoudlySobbed inBathroomStallHad aMagicAccountHad aDDCAccountExplainedHospitalBasedClinic BillingExplainedandPromotedCarePaymentPaymentBetween$501 -$1,000Refunded/VoidedPatient Payment

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had a Supervisor Call
  2. Took Settlement Payment for Other CSR
  3. Emailed Refunds Team for Credit Review
  4. Took Payment $1,501 - $2,000
  5. Took an ACH Payment
  6. Used RevCycle
  7. Emailed BCBS Follow Up for Any Work-Related Reason
  8. Explained the UHC Contract Negotiation
  9. DX Code Change Requested
  10. Established Payment Plan
  11. Ran a Patient Estimate
  12. Explained Financial Assistance
  13. Took Payment $100 - $500
  14. Payment Between $2,001 - $2500
  15. Mailed Financial Assistance Application
  16. Took a Payement in CarePayment
  17. Explained that ER Physician Group is Separate Entity
  18. Handled Call from Insurance Company
  19. Emailed Posting - Any Work Related Reason
  20. Loudly Sobbed in Bathroom Stall
  21. Had a Magic Account
  22. Had a DDC Account
  23. Explained Hospital Based Clinic Billing
  24. Explained and Promoted CarePayment
  25. Payment Between $501 - $1,000
  26. Refunded/Voided Patient Payment