Ran aPatientEstimateTook aPayement inCarePaymentUsedRevCycleEmailedBCBS FollowUp for AnyWork-RelatedReasonHandledCall fromInsuranceCompanyHad aMagicAccountMailedFinancialAssistanceApplicationLoudlySobbed inBathroomStallExplained thatER PhysicianGroup isSeparateEntityTookSettlementPayment forOther CSRTookPayment$1,501 -$2,000EstablishedPaymentPlanDX CodeChangeRequestedRefunded/VoidedPatient PaymentExplainedandPromotedCarePaymentHad aSupervisorCallPaymentBetween$2,001 -$2500EmailedPosting -Any WorkRelatedReasonHad aDDCAccountExplainedFinancialAssistanceExplainedthe UHCContractNegotiationExplainedHospitalBasedClinic BillingEmailedRefundsTeam forCreditReviewPaymentBetween$501 -$1,000TookPayment$100 -$500Took anACHPaymentRan aPatientEstimateTook aPayement inCarePaymentUsedRevCycleEmailedBCBS FollowUp for AnyWork-RelatedReasonHandledCall fromInsuranceCompanyHad aMagicAccountMailedFinancialAssistanceApplicationLoudlySobbed inBathroomStallExplained thatER PhysicianGroup isSeparateEntityTookSettlementPayment forOther CSRTookPayment$1,501 -$2,000EstablishedPaymentPlanDX CodeChangeRequestedRefunded/VoidedPatient PaymentExplainedandPromotedCarePaymentHad aSupervisorCallPaymentBetween$2,001 -$2500EmailedPosting -Any WorkRelatedReasonHad aDDCAccountExplainedFinancialAssistanceExplainedthe UHCContractNegotiationExplainedHospitalBasedClinic BillingEmailedRefundsTeam forCreditReviewPaymentBetween$501 -$1,000TookPayment$100 -$500Took anACHPayment

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ran a Patient Estimate
  2. Took a Payement in CarePayment
  3. Used RevCycle
  4. Emailed BCBS Follow Up for Any Work-Related Reason
  5. Handled Call from Insurance Company
  6. Had a Magic Account
  7. Mailed Financial Assistance Application
  8. Loudly Sobbed in Bathroom Stall
  9. Explained that ER Physician Group is Separate Entity
  10. Took Settlement Payment for Other CSR
  11. Took Payment $1,501 - $2,000
  12. Established Payment Plan
  13. DX Code Change Requested
  14. Refunded/Voided Patient Payment
  15. Explained and Promoted CarePayment
  16. Had a Supervisor Call
  17. Payment Between $2,001 - $2500
  18. Emailed Posting - Any Work Related Reason
  19. Had a DDC Account
  20. Explained Financial Assistance
  21. Explained the UHC Contract Negotiation
  22. Explained Hospital Based Clinic Billing
  23. Emailed Refunds Team for Credit Review
  24. Payment Between $501 - $1,000
  25. Took Payment $100 - $500
  26. Took an ACH Payment