EstablishedPaymentPlanMailedFinancialAssistanceApplicationPaymentBetween$2,001 -$2500Took anACHPaymentUsedRevCycleEmailedRefundsTeam forCreditReviewLoudlySobbed inBathroomStallTook aPayement inCarePaymentHad aDDCAccountExplainedthe UHCContractNegotiationExplainedFinancialAssistanceEmailedBCBS FollowUp for AnyWork-RelatedReasonDX CodeChangeRequestedExplained thatER PhysicianGroup isSeparateEntityExplainedandPromotedCarePaymentRefunded/VoidedPatient PaymentPaymentBetween$501 -$1,000ExplainedHospitalBasedClinic BillingHandledCall fromInsuranceCompanyTookPayment$100 -$500TookSettlementPayment forOther CSRHad aMagicAccountRan aPatientEstimateTookPayment$1,501 -$2,000Had aSupervisorCallEmailedPosting -Any WorkRelatedReasonEstablishedPaymentPlanMailedFinancialAssistanceApplicationPaymentBetween$2,001 -$2500Took anACHPaymentUsedRevCycleEmailedRefundsTeam forCreditReviewLoudlySobbed inBathroomStallTook aPayement inCarePaymentHad aDDCAccountExplainedthe UHCContractNegotiationExplainedFinancialAssistanceEmailedBCBS FollowUp for AnyWork-RelatedReasonDX CodeChangeRequestedExplained thatER PhysicianGroup isSeparateEntityExplainedandPromotedCarePaymentRefunded/VoidedPatient PaymentPaymentBetween$501 -$1,000ExplainedHospitalBasedClinic BillingHandledCall fromInsuranceCompanyTookPayment$100 -$500TookSettlementPayment forOther CSRHad aMagicAccountRan aPatientEstimateTookPayment$1,501 -$2,000Had aSupervisorCallEmailedPosting -Any WorkRelatedReason

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Established Payment Plan
  2. Mailed Financial Assistance Application
  3. Payment Between $2,001 - $2500
  4. Took an ACH Payment
  5. Used RevCycle
  6. Emailed Refunds Team for Credit Review
  7. Loudly Sobbed in Bathroom Stall
  8. Took a Payement in CarePayment
  9. Had a DDC Account
  10. Explained the UHC Contract Negotiation
  11. Explained Financial Assistance
  12. Emailed BCBS Follow Up for Any Work-Related Reason
  13. DX Code Change Requested
  14. Explained that ER Physician Group is Separate Entity
  15. Explained and Promoted CarePayment
  16. Refunded/Voided Patient Payment
  17. Payment Between $501 - $1,000
  18. Explained Hospital Based Clinic Billing
  19. Handled Call from Insurance Company
  20. Took Payment $100 - $500
  21. Took Settlement Payment for Other CSR
  22. Had a Magic Account
  23. Ran a Patient Estimate
  24. Took Payment $1,501 - $2,000
  25. Had a Supervisor Call
  26. Emailed Posting - Any Work Related Reason