TookPayment$1,501 -$2,000Explainedthe UHCContractNegotiationLoudlySobbed inBathroomStallHad aSupervisorCallExplainedFinancialAssistanceMailedFinancialAssistanceApplicationEmailedPosting -Any WorkRelatedReasonEmailedRefundsTeam forCreditReviewPaymentBetween$2,001 -$2500Had aDDCAccountExplained thatER PhysicianGroup isSeparateEntityTookSettlementPayment forOther CSRHad aMagicAccountRan aPatientEstimateTookPayment$100 -$500DX CodeChangeRequestedEmailedBCBS FollowUp for AnyWork-RelatedReasonEstablishedPaymentPlanExplainedHospitalBasedClinic BillingHandledCall fromInsuranceCompanyPaymentBetween$501 -$1,000Took anACHPaymentRefunded/VoidedPatient PaymentUsedRevCycleTook aPayement inCarePaymentExplainedandPromotedCarePaymentTookPayment$1,501 -$2,000Explainedthe UHCContractNegotiationLoudlySobbed inBathroomStallHad aSupervisorCallExplainedFinancialAssistanceMailedFinancialAssistanceApplicationEmailedPosting -Any WorkRelatedReasonEmailedRefundsTeam forCreditReviewPaymentBetween$2,001 -$2500Had aDDCAccountExplained thatER PhysicianGroup isSeparateEntityTookSettlementPayment forOther CSRHad aMagicAccountRan aPatientEstimateTookPayment$100 -$500DX CodeChangeRequestedEmailedBCBS FollowUp for AnyWork-RelatedReasonEstablishedPaymentPlanExplainedHospitalBasedClinic BillingHandledCall fromInsuranceCompanyPaymentBetween$501 -$1,000Took anACHPaymentRefunded/VoidedPatient PaymentUsedRevCycleTook aPayement inCarePaymentExplainedandPromotedCarePayment

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took Payment $1,501 - $2,000
  2. Explained the UHC Contract Negotiation
  3. Loudly Sobbed in Bathroom Stall
  4. Had a Supervisor Call
  5. Explained Financial Assistance
  6. Mailed Financial Assistance Application
  7. Emailed Posting - Any Work Related Reason
  8. Emailed Refunds Team for Credit Review
  9. Payment Between $2,001 - $2500
  10. Had a DDC Account
  11. Explained that ER Physician Group is Separate Entity
  12. Took Settlement Payment for Other CSR
  13. Had a Magic Account
  14. Ran a Patient Estimate
  15. Took Payment $100 - $500
  16. DX Code Change Requested
  17. Emailed BCBS Follow Up for Any Work-Related Reason
  18. Established Payment Plan
  19. Explained Hospital Based Clinic Billing
  20. Handled Call from Insurance Company
  21. Payment Between $501 - $1,000
  22. Took an ACH Payment
  23. Refunded/Voided Patient Payment
  24. Used RevCycle
  25. Took a Payement in CarePayment
  26. Explained and Promoted CarePayment