Refunded/VoidedPatient PaymentEmailedPosting -Any WorkRelatedReasonUsedRevCycleEmailedBCBS FollowUp for AnyWork-RelatedReasonExplained thatER PhysicianGroup isSeparateEntityHad aMagicAccountLoudlySobbed inBathroomStallTookPayment$1,501 -$2,000ExplainedFinancialAssistanceMailedFinancialAssistanceApplicationTookSettlementPayment forOther CSREstablishedPaymentPlanHad aSupervisorCallPaymentBetween$2,001 -$2500Ran aPatientEstimateDX CodeChangeRequestedHad aDDCAccountTook anACHPaymentExplainedthe UHCContractNegotiationTook aPayement inCarePaymentHandledCall fromInsuranceCompanyPaymentBetween$501 -$1,000ExplainedandPromotedCarePaymentEmailedRefundsTeam forCreditReviewTookPayment$100 -$500ExplainedHospitalBasedClinic BillingRefunded/VoidedPatient PaymentEmailedPosting -Any WorkRelatedReasonUsedRevCycleEmailedBCBS FollowUp for AnyWork-RelatedReasonExplained thatER PhysicianGroup isSeparateEntityHad aMagicAccountLoudlySobbed inBathroomStallTookPayment$1,501 -$2,000ExplainedFinancialAssistanceMailedFinancialAssistanceApplicationTookSettlementPayment forOther CSREstablishedPaymentPlanHad aSupervisorCallPaymentBetween$2,001 -$2500Ran aPatientEstimateDX CodeChangeRequestedHad aDDCAccountTook anACHPaymentExplainedthe UHCContractNegotiationTook aPayement inCarePaymentHandledCall fromInsuranceCompanyPaymentBetween$501 -$1,000ExplainedandPromotedCarePaymentEmailedRefundsTeam forCreditReviewTookPayment$100 -$500ExplainedHospitalBasedClinic Billing

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Refunded/Voided Patient Payment
  2. Emailed Posting - Any Work Related Reason
  3. Used RevCycle
  4. Emailed BCBS Follow Up for Any Work-Related Reason
  5. Explained that ER Physician Group is Separate Entity
  6. Had a Magic Account
  7. Loudly Sobbed in Bathroom Stall
  8. Took Payment $1,501 - $2,000
  9. Explained Financial Assistance
  10. Mailed Financial Assistance Application
  11. Took Settlement Payment for Other CSR
  12. Established Payment Plan
  13. Had a Supervisor Call
  14. Payment Between $2,001 - $2500
  15. Ran a Patient Estimate
  16. DX Code Change Requested
  17. Had a DDC Account
  18. Took an ACH Payment
  19. Explained the UHC Contract Negotiation
  20. Took a Payement in CarePayment
  21. Handled Call from Insurance Company
  22. Payment Between $501 - $1,000
  23. Explained and Promoted CarePayment
  24. Emailed Refunds Team for Credit Review
  25. Took Payment $100 - $500
  26. Explained Hospital Based Clinic Billing