TookSettlementPayment forOther CSRExplained thatER PhysicianGroup isSeparateEntityEmailedRefundsTeam forCreditReviewExplainedandPromotedCarePaymentExplainedHospitalBasedClinic BillingMailedFinancialAssistanceApplicationHandledCall fromInsuranceCompanyHad aDDCAccountEstablishedPaymentPlanRan aPatientEstimateExplainedFinancialAssistanceUsedRevCycleTook aPayement inCarePaymentDX CodeChangeRequestedTookPayment$1,501 -$2,000Explainedthe UHCContractNegotiationEmailedPosting -Any WorkRelatedReasonTookPayment$100 -$500PaymentBetween$501 -$1,000Had aMagicAccountRefunded/VoidedPatient PaymentTook anACHPaymentLoudlySobbed inBathroomStallHad aSupervisorCallPaymentBetween$2,001 -$2500EmailedBCBS FollowUp for AnyWork-RelatedReasonTookSettlementPayment forOther CSRExplained thatER PhysicianGroup isSeparateEntityEmailedRefundsTeam forCreditReviewExplainedandPromotedCarePaymentExplainedHospitalBasedClinic BillingMailedFinancialAssistanceApplicationHandledCall fromInsuranceCompanyHad aDDCAccountEstablishedPaymentPlanRan aPatientEstimateExplainedFinancialAssistanceUsedRevCycleTook aPayement inCarePaymentDX CodeChangeRequestedTookPayment$1,501 -$2,000Explainedthe UHCContractNegotiationEmailedPosting -Any WorkRelatedReasonTookPayment$100 -$500PaymentBetween$501 -$1,000Had aMagicAccountRefunded/VoidedPatient PaymentTook anACHPaymentLoudlySobbed inBathroomStallHad aSupervisorCallPaymentBetween$2,001 -$2500EmailedBCBS FollowUp for AnyWork-RelatedReason

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took Settlement Payment for Other CSR
  2. Explained that ER Physician Group is Separate Entity
  3. Emailed Refunds Team for Credit Review
  4. Explained and Promoted CarePayment
  5. Explained Hospital Based Clinic Billing
  6. Mailed Financial Assistance Application
  7. Handled Call from Insurance Company
  8. Had a DDC Account
  9. Established Payment Plan
  10. Ran a Patient Estimate
  11. Explained Financial Assistance
  12. Used RevCycle
  13. Took a Payement in CarePayment
  14. DX Code Change Requested
  15. Took Payment $1,501 - $2,000
  16. Explained the UHC Contract Negotiation
  17. Emailed Posting - Any Work Related Reason
  18. Took Payment $100 - $500
  19. Payment Between $501 - $1,000
  20. Had a Magic Account
  21. Refunded/Voided Patient Payment
  22. Took an ACH Payment
  23. Loudly Sobbed in Bathroom Stall
  24. Had a Supervisor Call
  25. Payment Between $2,001 - $2500
  26. Emailed BCBS Follow Up for Any Work-Related Reason