DX CodeChangeRequestedHad aSupervisorCallTookSettlementPayment forOther CSRHad aMagicAccountTook aPayement inCarePaymentEmailedPosting -Any WorkRelatedReasonHad aDDCAccountPaymentBetween$2,001 -$2500ExplainedFinancialAssistanceLoudlySobbed inBathroomStallRefunded/VoidedPatient PaymentMailedFinancialAssistanceApplicationEmailedBCBS FollowUp for AnyWork-RelatedReasonExplainedandPromotedCarePaymentExplained thatER PhysicianGroup isSeparateEntityExplainedthe UHCContractNegotiationRan aPatientEstimateTookPayment$100 -$500EstablishedPaymentPlanTook anACHPaymentPaymentBetween$501 -$1,000TookPayment$1,501 -$2,000HandledCall fromInsuranceCompanyExplainedHospitalBasedClinic BillingEmailedRefundsTeam forCreditReviewUsedRevCycleDX CodeChangeRequestedHad aSupervisorCallTookSettlementPayment forOther CSRHad aMagicAccountTook aPayement inCarePaymentEmailedPosting -Any WorkRelatedReasonHad aDDCAccountPaymentBetween$2,001 -$2500ExplainedFinancialAssistanceLoudlySobbed inBathroomStallRefunded/VoidedPatient PaymentMailedFinancialAssistanceApplicationEmailedBCBS FollowUp for AnyWork-RelatedReasonExplainedandPromotedCarePaymentExplained thatER PhysicianGroup isSeparateEntityExplainedthe UHCContractNegotiationRan aPatientEstimateTookPayment$100 -$500EstablishedPaymentPlanTook anACHPaymentPaymentBetween$501 -$1,000TookPayment$1,501 -$2,000HandledCall fromInsuranceCompanyExplainedHospitalBasedClinic BillingEmailedRefundsTeam forCreditReviewUsedRevCycle

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
  1. DX Code Change Requested
  2. Had a Supervisor Call
  3. Took Settlement Payment for Other CSR
  4. Had a Magic Account
  5. Took a Payement in CarePayment
  6. Emailed Posting - Any Work Related Reason
  7. Had a DDC Account
  8. Payment Between $2,001 - $2500
  9. Explained Financial Assistance
  10. Loudly Sobbed in Bathroom Stall
  11. Refunded/Voided Patient Payment
  12. Mailed Financial Assistance Application
  13. Emailed BCBS Follow Up for Any Work-Related Reason
  14. Explained and Promoted CarePayment
  15. Explained that ER Physician Group is Separate Entity
  16. Explained the UHC Contract Negotiation
  17. Ran a Patient Estimate
  18. Took Payment $100 - $500
  19. Established Payment Plan
  20. Took an ACH Payment
  21. Payment Between $501 - $1,000
  22. Took Payment $1,501 - $2,000
  23. Handled Call from Insurance Company
  24. Explained Hospital Based Clinic Billing
  25. Emailed Refunds Team for Credit Review
  26. Used RevCycle