Took anACHPaymentHandledCall fromInsuranceCompanyExplainedthe UHCContractNegotiationExplainedFinancialAssistanceHad aDDCAccountTookSettlementPayment forOther CSRPaymentBetween$501 -$1,000ExplainedandPromotedCarePaymentUsedRevCycleExplainedHospitalBasedClinic BillingPaymentBetween$2,001 -$2500EmailedBCBS FollowUp for AnyWork-RelatedReasonEmailedRefundsTeam forCreditReviewHad aMagicAccountDX CodeChangeRequestedTookPayment$100 -$500Explained thatER PhysicianGroup isSeparateEntityTook aPayement inCarePaymentRefunded/VoidedPatient PaymentHad aSupervisorCallEstablishedPaymentPlanTookPayment$1,501 -$2,000Ran aPatientEstimateEmailedPosting -Any WorkRelatedReasonMailedFinancialAssistanceApplicationLoudlySobbed inBathroomStallTook anACHPaymentHandledCall fromInsuranceCompanyExplainedthe UHCContractNegotiationExplainedFinancialAssistanceHad aDDCAccountTookSettlementPayment forOther CSRPaymentBetween$501 -$1,000ExplainedandPromotedCarePaymentUsedRevCycleExplainedHospitalBasedClinic BillingPaymentBetween$2,001 -$2500EmailedBCBS FollowUp for AnyWork-RelatedReasonEmailedRefundsTeam forCreditReviewHad aMagicAccountDX CodeChangeRequestedTookPayment$100 -$500Explained thatER PhysicianGroup isSeparateEntityTook aPayement inCarePaymentRefunded/VoidedPatient PaymentHad aSupervisorCallEstablishedPaymentPlanTookPayment$1,501 -$2,000Ran aPatientEstimateEmailedPosting -Any WorkRelatedReasonMailedFinancialAssistanceApplicationLoudlySobbed inBathroomStall

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took an ACH Payment
  2. Handled Call from Insurance Company
  3. Explained the UHC Contract Negotiation
  4. Explained Financial Assistance
  5. Had a DDC Account
  6. Took Settlement Payment for Other CSR
  7. Payment Between $501 - $1,000
  8. Explained and Promoted CarePayment
  9. Used RevCycle
  10. Explained Hospital Based Clinic Billing
  11. Payment Between $2,001 - $2500
  12. Emailed BCBS Follow Up for Any Work-Related Reason
  13. Emailed Refunds Team for Credit Review
  14. Had a Magic Account
  15. DX Code Change Requested
  16. Took Payment $100 - $500
  17. Explained that ER Physician Group is Separate Entity
  18. Took a Payement in CarePayment
  19. Refunded/Voided Patient Payment
  20. Had a Supervisor Call
  21. Established Payment Plan
  22. Took Payment $1,501 - $2,000
  23. Ran a Patient Estimate
  24. Emailed Posting - Any Work Related Reason
  25. Mailed Financial Assistance Application
  26. Loudly Sobbed in Bathroom Stall