UsedRevCycleTookSettlementPayment forOther CSRTookPayment$100 -$500Explained thatER PhysicianGroup isSeparateEntityEmailedRefundsTeam forCreditReviewRefunded/VoidedPatient PaymentHad aMagicAccountEstablishedPaymentPlanHad aDDCAccountHandledCall fromInsuranceCompanyRan aPatientEstimateHad aSupervisorCallTook anACHPaymentExplainedthe UHCContractNegotiationTookPayment$1,501 -$2,000MailedFinancialAssistanceApplicationExplainedandPromotedCarePaymentLoudlySobbed inBathroomStallExplainedHospitalBasedClinic BillingTook aPayement inCarePaymentEmailedPosting -Any WorkRelatedReasonEmailedBCBS FollowUp for AnyWork-RelatedReasonDX CodeChangeRequestedPaymentBetween$2,001 -$2500ExplainedFinancialAssistancePaymentBetween$501 -$1,000UsedRevCycleTookSettlementPayment forOther CSRTookPayment$100 -$500Explained thatER PhysicianGroup isSeparateEntityEmailedRefundsTeam forCreditReviewRefunded/VoidedPatient PaymentHad aMagicAccountEstablishedPaymentPlanHad aDDCAccountHandledCall fromInsuranceCompanyRan aPatientEstimateHad aSupervisorCallTook anACHPaymentExplainedthe UHCContractNegotiationTookPayment$1,501 -$2,000MailedFinancialAssistanceApplicationExplainedandPromotedCarePaymentLoudlySobbed inBathroomStallExplainedHospitalBasedClinic BillingTook aPayement inCarePaymentEmailedPosting -Any WorkRelatedReasonEmailedBCBS FollowUp for AnyWork-RelatedReasonDX CodeChangeRequestedPaymentBetween$2,001 -$2500ExplainedFinancialAssistancePaymentBetween$501 -$1,000

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used RevCycle
  2. Took Settlement Payment for Other CSR
  3. Took Payment $100 - $500
  4. Explained that ER Physician Group is Separate Entity
  5. Emailed Refunds Team for Credit Review
  6. Refunded/Voided Patient Payment
  7. Had a Magic Account
  8. Established Payment Plan
  9. Had a DDC Account
  10. Handled Call from Insurance Company
  11. Ran a Patient Estimate
  12. Had a Supervisor Call
  13. Took an ACH Payment
  14. Explained the UHC Contract Negotiation
  15. Took Payment $1,501 - $2,000
  16. Mailed Financial Assistance Application
  17. Explained and Promoted CarePayment
  18. Loudly Sobbed in Bathroom Stall
  19. Explained Hospital Based Clinic Billing
  20. Took a Payement in CarePayment
  21. Emailed Posting - Any Work Related Reason
  22. Emailed BCBS Follow Up for Any Work-Related Reason
  23. DX Code Change Requested
  24. Payment Between $2,001 - $2500
  25. Explained Financial Assistance
  26. Payment Between $501 - $1,000