DX CodeChangeRequestedExplained thatER PhysicianGroup isSeparateEntityTookPayment$100 -$500TookSettlementPayment forOther CSRMailedFinancialAssistanceApplicationTook anACHPaymentRan aPatientEstimateHad aMagicAccountEmailedBCBS FollowUp for AnyWork-RelatedReasonEmailedRefundsTeam forCreditReviewHandledCall fromInsuranceCompanyEmailedPosting -Any WorkRelatedReasonExplainedFinancialAssistancePaymentBetween$2,001 -$2500ExplainedandPromotedCarePaymentHad aSupervisorCallExplainedHospitalBasedClinic BillingLoudlySobbed inBathroomStallTookPayment$1,501 -$2,000EstablishedPaymentPlanTook aPayement inCarePaymentHad aDDCAccountRefunded/VoidedPatient PaymentPaymentBetween$501 -$1,000UsedRevCycleExplainedthe UHCContractNegotiationDX CodeChangeRequestedExplained thatER PhysicianGroup isSeparateEntityTookPayment$100 -$500TookSettlementPayment forOther CSRMailedFinancialAssistanceApplicationTook anACHPaymentRan aPatientEstimateHad aMagicAccountEmailedBCBS FollowUp for AnyWork-RelatedReasonEmailedRefundsTeam forCreditReviewHandledCall fromInsuranceCompanyEmailedPosting -Any WorkRelatedReasonExplainedFinancialAssistancePaymentBetween$2,001 -$2500ExplainedandPromotedCarePaymentHad aSupervisorCallExplainedHospitalBasedClinic BillingLoudlySobbed inBathroomStallTookPayment$1,501 -$2,000EstablishedPaymentPlanTook aPayement inCarePaymentHad aDDCAccountRefunded/VoidedPatient PaymentPaymentBetween$501 -$1,000UsedRevCycleExplainedthe UHCContractNegotiation

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. DX Code Change Requested
  2. Explained that ER Physician Group is Separate Entity
  3. Took Payment $100 - $500
  4. Took Settlement Payment for Other CSR
  5. Mailed Financial Assistance Application
  6. Took an ACH Payment
  7. Ran a Patient Estimate
  8. Had a Magic Account
  9. Emailed BCBS Follow Up for Any Work-Related Reason
  10. Emailed Refunds Team for Credit Review
  11. Handled Call from Insurance Company
  12. Emailed Posting - Any Work Related Reason
  13. Explained Financial Assistance
  14. Payment Between $2,001 - $2500
  15. Explained and Promoted CarePayment
  16. Had a Supervisor Call
  17. Explained Hospital Based Clinic Billing
  18. Loudly Sobbed in Bathroom Stall
  19. Took Payment $1,501 - $2,000
  20. Established Payment Plan
  21. Took a Payement in CarePayment
  22. Had a DDC Account
  23. Refunded/Voided Patient Payment
  24. Payment Between $501 - $1,000
  25. Used RevCycle
  26. Explained the UHC Contract Negotiation