Explained thatER PhysicianGroup isSeparateEntityTookPayment$100 -$500PaymentBetween$501 -$1,000ExplainedandPromotedCarePaymentEmailedPosting -Any WorkRelatedReasonHad aSupervisorCallRefunded/VoidedPatient PaymentPaymentBetween$2,001 -$2500EmailedRefundsTeam forCreditReviewRan aPatientEstimateHad aMagicAccountDX CodeChangeRequestedEmailedBCBS FollowUp for AnyWork-RelatedReasonExplainedFinancialAssistanceExplainedHospitalBasedClinic BillingTookPayment$1,501 -$2,000TookSettlementPayment forOther CSRTook aPayement inCarePaymentEstablishedPaymentPlanTook anACHPaymentHandledCall fromInsuranceCompanyLoudlySobbed inBathroomStallExplainedthe UHCContractNegotiationUsedRevCycleHad aDDCAccountMailedFinancialAssistanceApplicationExplained thatER PhysicianGroup isSeparateEntityTookPayment$100 -$500PaymentBetween$501 -$1,000ExplainedandPromotedCarePaymentEmailedPosting -Any WorkRelatedReasonHad aSupervisorCallRefunded/VoidedPatient PaymentPaymentBetween$2,001 -$2500EmailedRefundsTeam forCreditReviewRan aPatientEstimateHad aMagicAccountDX CodeChangeRequestedEmailedBCBS FollowUp for AnyWork-RelatedReasonExplainedFinancialAssistanceExplainedHospitalBasedClinic BillingTookPayment$1,501 -$2,000TookSettlementPayment forOther CSRTook aPayement inCarePaymentEstablishedPaymentPlanTook anACHPaymentHandledCall fromInsuranceCompanyLoudlySobbed inBathroomStallExplainedthe UHCContractNegotiationUsedRevCycleHad aDDCAccountMailedFinancialAssistanceApplication

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
  1. Explained that ER Physician Group is Separate Entity
  2. Took Payment $100 - $500
  3. Payment Between $501 - $1,000
  4. Explained and Promoted CarePayment
  5. Emailed Posting - Any Work Related Reason
  6. Had a Supervisor Call
  7. Refunded/Voided Patient Payment
  8. Payment Between $2,001 - $2500
  9. Emailed Refunds Team for Credit Review
  10. Ran a Patient Estimate
  11. Had a Magic Account
  12. DX Code Change Requested
  13. Emailed BCBS Follow Up for Any Work-Related Reason
  14. Explained Financial Assistance
  15. Explained Hospital Based Clinic Billing
  16. Took Payment $1,501 - $2,000
  17. Took Settlement Payment for Other CSR
  18. Took a Payement in CarePayment
  19. Established Payment Plan
  20. Took an ACH Payment
  21. Handled Call from Insurance Company
  22. Loudly Sobbed in Bathroom Stall
  23. Explained the UHC Contract Negotiation
  24. Used RevCycle
  25. Had a DDC Account
  26. Mailed Financial Assistance Application