TookPayment$1,501 -$2,000MailedFinancialAssistanceApplicationUsedRevCycleEmailedPosting -Any WorkRelatedReasonLoudlySobbed inBathroomStallTook aPayement inCarePaymentEmailedRefundsTeam forCreditReviewExplainedFinancialAssistanceHad aDDCAccountRan aPatientEstimateTookPayment$100 -$500Explained thatER PhysicianGroup isSeparateEntityExplainedandPromotedCarePaymentExplainedHospitalBasedClinic BillingTookSettlementPayment forOther CSRExplainedthe UHCContractNegotiationRefunded/VoidedPatient PaymentEmailedBCBS FollowUp for AnyWork-RelatedReasonPaymentBetween$2,001 -$2500Had aMagicAccountTook anACHPaymentHandledCall fromInsuranceCompanyEstablishedPaymentPlanPaymentBetween$501 -$1,000DX CodeChangeRequestedHad aSupervisorCallTookPayment$1,501 -$2,000MailedFinancialAssistanceApplicationUsedRevCycleEmailedPosting -Any WorkRelatedReasonLoudlySobbed inBathroomStallTook aPayement inCarePaymentEmailedRefundsTeam forCreditReviewExplainedFinancialAssistanceHad aDDCAccountRan aPatientEstimateTookPayment$100 -$500Explained thatER PhysicianGroup isSeparateEntityExplainedandPromotedCarePaymentExplainedHospitalBasedClinic BillingTookSettlementPayment forOther CSRExplainedthe UHCContractNegotiationRefunded/VoidedPatient PaymentEmailedBCBS FollowUp for AnyWork-RelatedReasonPaymentBetween$2,001 -$2500Had aMagicAccountTook anACHPaymentHandledCall fromInsuranceCompanyEstablishedPaymentPlanPaymentBetween$501 -$1,000DX CodeChangeRequestedHad aSupervisorCall

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
  1. Took Payment $1,501 - $2,000
  2. Mailed Financial Assistance Application
  3. Used RevCycle
  4. Emailed Posting - Any Work Related Reason
  5. Loudly Sobbed in Bathroom Stall
  6. Took a Payement in CarePayment
  7. Emailed Refunds Team for Credit Review
  8. Explained Financial Assistance
  9. Had a DDC Account
  10. Ran a Patient Estimate
  11. Took Payment $100 - $500
  12. Explained that ER Physician Group is Separate Entity
  13. Explained and Promoted CarePayment
  14. Explained Hospital Based Clinic Billing
  15. Took Settlement Payment for Other CSR
  16. Explained the UHC Contract Negotiation
  17. Refunded/Voided Patient Payment
  18. Emailed BCBS Follow Up for Any Work-Related Reason
  19. Payment Between $2,001 - $2500
  20. Had a Magic Account
  21. Took an ACH Payment
  22. Handled Call from Insurance Company
  23. Established Payment Plan
  24. Payment Between $501 - $1,000
  25. DX Code Change Requested
  26. Had a Supervisor Call