Had aSupervisorCallTookPayment$100 -$500TookSettlementPayment forOther CSRExplainedandPromotedCarePaymentEstablishedPaymentPlanDX CodeChangeRequestedTookPayment$1,501 -$2,000PaymentBetween$501 -$1,000Explainedthe UHCContractNegotiationExplainedFinancialAssistanceExplained thatER PhysicianGroup isSeparateEntityEmailedBCBS FollowUp for AnyWork-RelatedReasonMailedFinancialAssistanceApplicationHandledCall fromInsuranceCompanyRefunded/VoidedPatient PaymentRan aPatientEstimateHad aDDCAccountLoudlySobbed inBathroomStallExplainedHospitalBasedClinic BillingTook anACHPaymentTook aPayement inCarePaymentEmailedRefundsTeam forCreditReviewUsedRevCycleEmailedPosting -Any WorkRelatedReasonHad aMagicAccountPaymentBetween$2,001 -$2500Had aSupervisorCallTookPayment$100 -$500TookSettlementPayment forOther CSRExplainedandPromotedCarePaymentEstablishedPaymentPlanDX CodeChangeRequestedTookPayment$1,501 -$2,000PaymentBetween$501 -$1,000Explainedthe UHCContractNegotiationExplainedFinancialAssistanceExplained thatER PhysicianGroup isSeparateEntityEmailedBCBS FollowUp for AnyWork-RelatedReasonMailedFinancialAssistanceApplicationHandledCall fromInsuranceCompanyRefunded/VoidedPatient PaymentRan aPatientEstimateHad aDDCAccountLoudlySobbed inBathroomStallExplainedHospitalBasedClinic BillingTook anACHPaymentTook aPayement inCarePaymentEmailedRefundsTeam forCreditReviewUsedRevCycleEmailedPosting -Any WorkRelatedReasonHad aMagicAccountPaymentBetween$2,001 -$2500

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had a Supervisor Call
  2. Took Payment $100 - $500
  3. Took Settlement Payment for Other CSR
  4. Explained and Promoted CarePayment
  5. Established Payment Plan
  6. DX Code Change Requested
  7. Took Payment $1,501 - $2,000
  8. Payment Between $501 - $1,000
  9. Explained the UHC Contract Negotiation
  10. Explained Financial Assistance
  11. Explained that ER Physician Group is Separate Entity
  12. Emailed BCBS Follow Up for Any Work-Related Reason
  13. Mailed Financial Assistance Application
  14. Handled Call from Insurance Company
  15. Refunded/Voided Patient Payment
  16. Ran a Patient Estimate
  17. Had a DDC Account
  18. Loudly Sobbed in Bathroom Stall
  19. Explained Hospital Based Clinic Billing
  20. Took an ACH Payment
  21. Took a Payement in CarePayment
  22. Emailed Refunds Team for Credit Review
  23. Used RevCycle
  24. Emailed Posting - Any Work Related Reason
  25. Had a Magic Account
  26. Payment Between $2,001 - $2500