PaymentBetween$501 -$1,000TookSettlementPayment forOther CSRTookPayment$1,501 -$2,000LoudlySobbed inBathroomStallMailedFinancialAssistanceApplicationExplainedFinancialAssistanceExplained thatER PhysicianGroup isSeparateEntityPaymentBetween$2,001 -$2500Refunded/VoidedPatient PaymentUsedRevCycleTookPayment$100 -$500HandledCall fromInsuranceCompanyHad aSupervisorCallEmailedPosting -Any WorkRelatedReasonHad aDDCAccountDX CodeChangeRequestedExplainedthe UHCContractNegotiationHad aMagicAccountEstablishedPaymentPlanExplainedHospitalBasedClinic BillingTook aPayement inCarePaymentExplainedandPromotedCarePaymentRan aPatientEstimateEmailedRefundsTeam forCreditReviewEmailedBCBS FollowUp for AnyWork-RelatedReasonTook anACHPaymentPaymentBetween$501 -$1,000TookSettlementPayment forOther CSRTookPayment$1,501 -$2,000LoudlySobbed inBathroomStallMailedFinancialAssistanceApplicationExplainedFinancialAssistanceExplained thatER PhysicianGroup isSeparateEntityPaymentBetween$2,001 -$2500Refunded/VoidedPatient PaymentUsedRevCycleTookPayment$100 -$500HandledCall fromInsuranceCompanyHad aSupervisorCallEmailedPosting -Any WorkRelatedReasonHad aDDCAccountDX CodeChangeRequestedExplainedthe UHCContractNegotiationHad aMagicAccountEstablishedPaymentPlanExplainedHospitalBasedClinic BillingTook aPayement inCarePaymentExplainedandPromotedCarePaymentRan aPatientEstimateEmailedRefundsTeam forCreditReviewEmailedBCBS FollowUp for AnyWork-RelatedReasonTook anACHPayment

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Payment Between $501 - $1,000
  2. Took Settlement Payment for Other CSR
  3. Took Payment $1,501 - $2,000
  4. Loudly Sobbed in Bathroom Stall
  5. Mailed Financial Assistance Application
  6. Explained Financial Assistance
  7. Explained that ER Physician Group is Separate Entity
  8. Payment Between $2,001 - $2500
  9. Refunded/Voided Patient Payment
  10. Used RevCycle
  11. Took Payment $100 - $500
  12. Handled Call from Insurance Company
  13. Had a Supervisor Call
  14. Emailed Posting - Any Work Related Reason
  15. Had a DDC Account
  16. DX Code Change Requested
  17. Explained the UHC Contract Negotiation
  18. Had a Magic Account
  19. Established Payment Plan
  20. Explained Hospital Based Clinic Billing
  21. Took a Payement in CarePayment
  22. Explained and Promoted CarePayment
  23. Ran a Patient Estimate
  24. Emailed Refunds Team for Credit Review
  25. Emailed BCBS Follow Up for Any Work-Related Reason
  26. Took an ACH Payment