Took anACHPaymentTookSettlementPayment forOther CSRRan aPatientEstimateExplainedthe UHCContractNegotiationPaymentBetween$2,001 -$2500Refunded/VoidedPatient PaymentEmailedBCBS FollowUp for AnyWork-RelatedReasonTookPayment$1,501 -$2,000Had aDDCAccountEstablishedPaymentPlanExplainedandPromotedCarePaymentPaymentBetween$501 -$1,000MailedFinancialAssistanceApplicationTookPayment$100 -$500DX CodeChangeRequestedExplained thatER PhysicianGroup isSeparateEntityUsedRevCycleEmailedPosting -Any WorkRelatedReasonEmailedRefundsTeam forCreditReviewTook aPayement inCarePaymentExplainedFinancialAssistanceHandledCall fromInsuranceCompanyExplainedHospitalBasedClinic BillingHad aMagicAccountHad aSupervisorCallLoudlySobbed inBathroomStallTook anACHPaymentTookSettlementPayment forOther CSRRan aPatientEstimateExplainedthe UHCContractNegotiationPaymentBetween$2,001 -$2500Refunded/VoidedPatient PaymentEmailedBCBS FollowUp for AnyWork-RelatedReasonTookPayment$1,501 -$2,000Had aDDCAccountEstablishedPaymentPlanExplainedandPromotedCarePaymentPaymentBetween$501 -$1,000MailedFinancialAssistanceApplicationTookPayment$100 -$500DX CodeChangeRequestedExplained thatER PhysicianGroup isSeparateEntityUsedRevCycleEmailedPosting -Any WorkRelatedReasonEmailedRefundsTeam forCreditReviewTook aPayement inCarePaymentExplainedFinancialAssistanceHandledCall fromInsuranceCompanyExplainedHospitalBasedClinic BillingHad aMagicAccountHad aSupervisorCallLoudlySobbed inBathroomStall

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took an ACH Payment
  2. Took Settlement Payment for Other CSR
  3. Ran a Patient Estimate
  4. Explained the UHC Contract Negotiation
  5. Payment Between $2,001 - $2500
  6. Refunded/Voided Patient Payment
  7. Emailed BCBS Follow Up for Any Work-Related Reason
  8. Took Payment $1,501 - $2,000
  9. Had a DDC Account
  10. Established Payment Plan
  11. Explained and Promoted CarePayment
  12. Payment Between $501 - $1,000
  13. Mailed Financial Assistance Application
  14. Took Payment $100 - $500
  15. DX Code Change Requested
  16. Explained that ER Physician Group is Separate Entity
  17. Used RevCycle
  18. Emailed Posting - Any Work Related Reason
  19. Emailed Refunds Team for Credit Review
  20. Took a Payement in CarePayment
  21. Explained Financial Assistance
  22. Handled Call from Insurance Company
  23. Explained Hospital Based Clinic Billing
  24. Had a Magic Account
  25. Had a Supervisor Call
  26. Loudly Sobbed in Bathroom Stall