DX CodeChangeRequestedTook aPayement inCarePaymentEmailedPosting -Any WorkRelatedReasonEmailedRefundsTeam forCreditReviewPaymentBetween$2,001 -$2500Had aDDCAccountExplainedHospitalBasedClinic BillingHad aMagicAccountExplainedFinancialAssistanceRefunded/VoidedPatient PaymentHad aSupervisorCallExplainedandPromotedCarePaymentExplained thatER PhysicianGroup isSeparateEntityTookSettlementPayment forOther CSRUsedRevCyclePaymentBetween$501 -$1,000EstablishedPaymentPlanExplainedthe UHCContractNegotiationLoudlySobbed inBathroomStallMailedFinancialAssistanceApplicationRan aPatientEstimateTook anACHPaymentHandledCall fromInsuranceCompanyTookPayment$1,501 -$2,000EmailedBCBS FollowUp for AnyWork-RelatedReasonTookPayment$100 -$500DX CodeChangeRequestedTook aPayement inCarePaymentEmailedPosting -Any WorkRelatedReasonEmailedRefundsTeam forCreditReviewPaymentBetween$2,001 -$2500Had aDDCAccountExplainedHospitalBasedClinic BillingHad aMagicAccountExplainedFinancialAssistanceRefunded/VoidedPatient PaymentHad aSupervisorCallExplainedandPromotedCarePaymentExplained thatER PhysicianGroup isSeparateEntityTookSettlementPayment forOther CSRUsedRevCyclePaymentBetween$501 -$1,000EstablishedPaymentPlanExplainedthe UHCContractNegotiationLoudlySobbed inBathroomStallMailedFinancialAssistanceApplicationRan aPatientEstimateTook anACHPaymentHandledCall fromInsuranceCompanyTookPayment$1,501 -$2,000EmailedBCBS FollowUp for AnyWork-RelatedReasonTookPayment$100 -$500

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
  1. DX Code Change Requested
  2. Took a Payement in CarePayment
  3. Emailed Posting - Any Work Related Reason
  4. Emailed Refunds Team for Credit Review
  5. Payment Between $2,001 - $2500
  6. Had a DDC Account
  7. Explained Hospital Based Clinic Billing
  8. Had a Magic Account
  9. Explained Financial Assistance
  10. Refunded/Voided Patient Payment
  11. Had a Supervisor Call
  12. Explained and Promoted CarePayment
  13. Explained that ER Physician Group is Separate Entity
  14. Took Settlement Payment for Other CSR
  15. Used RevCycle
  16. Payment Between $501 - $1,000
  17. Established Payment Plan
  18. Explained the UHC Contract Negotiation
  19. Loudly Sobbed in Bathroom Stall
  20. Mailed Financial Assistance Application
  21. Ran a Patient Estimate
  22. Took an ACH Payment
  23. Handled Call from Insurance Company
  24. Took Payment $1,501 - $2,000
  25. Emailed BCBS Follow Up for Any Work-Related Reason
  26. Took Payment $100 - $500