Explained thatER PhysicianGroup isSeparateEntityHad aMagicAccountDX CodeChangeRequestedHad aSupervisorCallTookSettlementPayment forOther CSRHandledCall fromInsuranceCompanyHad aDDCAccountExplainedthe UHCContractNegotiationTookPayment$100 -$500LoudlySobbed inBathroomStallEstablishedPaymentPlanExplainedHospitalBasedClinic BillingExplainedFinancialAssistanceEmailedPosting -Any WorkRelatedReasonRan aPatientEstimateMailedFinancialAssistanceApplicationEmailedRefundsTeam forCreditReviewPaymentBetween$501 -$1,000TookPayment$1,501 -$2,000EmailedBCBS FollowUp for AnyWork-RelatedReasonTook aPayement inCarePaymentExplainedandPromotedCarePaymentPaymentBetween$2,001 -$2500Refunded/VoidedPatient PaymentUsedRevCycleTook anACHPaymentExplained thatER PhysicianGroup isSeparateEntityHad aMagicAccountDX CodeChangeRequestedHad aSupervisorCallTookSettlementPayment forOther CSRHandledCall fromInsuranceCompanyHad aDDCAccountExplainedthe UHCContractNegotiationTookPayment$100 -$500LoudlySobbed inBathroomStallEstablishedPaymentPlanExplainedHospitalBasedClinic BillingExplainedFinancialAssistanceEmailedPosting -Any WorkRelatedReasonRan aPatientEstimateMailedFinancialAssistanceApplicationEmailedRefundsTeam forCreditReviewPaymentBetween$501 -$1,000TookPayment$1,501 -$2,000EmailedBCBS FollowUp for AnyWork-RelatedReasonTook aPayement inCarePaymentExplainedandPromotedCarePaymentPaymentBetween$2,001 -$2500Refunded/VoidedPatient PaymentUsedRevCycleTook anACHPayment

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained that ER Physician Group is Separate Entity
  2. Had a Magic Account
  3. DX Code Change Requested
  4. Had a Supervisor Call
  5. Took Settlement Payment for Other CSR
  6. Handled Call from Insurance Company
  7. Had a DDC Account
  8. Explained the UHC Contract Negotiation
  9. Took Payment $100 - $500
  10. Loudly Sobbed in Bathroom Stall
  11. Established Payment Plan
  12. Explained Hospital Based Clinic Billing
  13. Explained Financial Assistance
  14. Emailed Posting - Any Work Related Reason
  15. Ran a Patient Estimate
  16. Mailed Financial Assistance Application
  17. Emailed Refunds Team for Credit Review
  18. Payment Between $501 - $1,000
  19. Took Payment $1,501 - $2,000
  20. Emailed BCBS Follow Up for Any Work-Related Reason
  21. Took a Payement in CarePayment
  22. Explained and Promoted CarePayment
  23. Payment Between $2,001 - $2500
  24. Refunded/Voided Patient Payment
  25. Used RevCycle
  26. Took an ACH Payment