TookSettlementPayment forOther CSRHad aMagicAccountHad aSupervisorCallRefunded/VoidedPatient PaymentRan aPatientEstimatePaymentBetween$501 -$1,000EmailedBCBS FollowUp for AnyWork-RelatedReasonLoudlySobbed inBathroomStallExplainedFinancialAssistanceDX CodeChangeRequestedEmailedRefundsTeam forCreditReviewExplained thatER PhysicianGroup isSeparateEntityExplainedandPromotedCarePaymentTook anACHPaymentEstablishedPaymentPlanUsedRevCycleHandledCall fromInsuranceCompanyMailedFinancialAssistanceApplicationExplainedthe UHCContractNegotiationTookPayment$1,501 -$2,000Took aPayement inCarePaymentEmailedPosting -Any WorkRelatedReasonExplainedHospitalBasedClinic BillingHad aDDCAccountTookPayment$100 -$500PaymentBetween$2,001 -$2500TookSettlementPayment forOther CSRHad aMagicAccountHad aSupervisorCallRefunded/VoidedPatient PaymentRan aPatientEstimatePaymentBetween$501 -$1,000EmailedBCBS FollowUp for AnyWork-RelatedReasonLoudlySobbed inBathroomStallExplainedFinancialAssistanceDX CodeChangeRequestedEmailedRefundsTeam forCreditReviewExplained thatER PhysicianGroup isSeparateEntityExplainedandPromotedCarePaymentTook anACHPaymentEstablishedPaymentPlanUsedRevCycleHandledCall fromInsuranceCompanyMailedFinancialAssistanceApplicationExplainedthe UHCContractNegotiationTookPayment$1,501 -$2,000Took aPayement inCarePaymentEmailedPosting -Any WorkRelatedReasonExplainedHospitalBasedClinic BillingHad aDDCAccountTookPayment$100 -$500PaymentBetween$2,001 -$2500

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took Settlement Payment for Other CSR
  2. Had a Magic Account
  3. Had a Supervisor Call
  4. Refunded/Voided Patient Payment
  5. Ran a Patient Estimate
  6. Payment Between $501 - $1,000
  7. Emailed BCBS Follow Up for Any Work-Related Reason
  8. Loudly Sobbed in Bathroom Stall
  9. Explained Financial Assistance
  10. DX Code Change Requested
  11. Emailed Refunds Team for Credit Review
  12. Explained that ER Physician Group is Separate Entity
  13. Explained and Promoted CarePayment
  14. Took an ACH Payment
  15. Established Payment Plan
  16. Used RevCycle
  17. Handled Call from Insurance Company
  18. Mailed Financial Assistance Application
  19. Explained the UHC Contract Negotiation
  20. Took Payment $1,501 - $2,000
  21. Took a Payement in CarePayment
  22. Emailed Posting - Any Work Related Reason
  23. Explained Hospital Based Clinic Billing
  24. Had a DDC Account
  25. Took Payment $100 - $500
  26. Payment Between $2,001 - $2500