Took anACHPaymentTookPayment$100 -$500TookSettlementPayment forOther CSRExplainedandPromotedCarePaymentEstablishedPaymentPlanRefunded/VoidedPatient PaymentHandledCall fromInsuranceCompanyExplained thatER PhysicianGroup isSeparateEntityMailedFinancialAssistanceApplicationTook aPayement inCarePaymentExplainedHospitalBasedClinic BillingRan aPatientEstimatePaymentBetween$501 -$1,000EmailedBCBS FollowUp for AnyWork-RelatedReasonTookPayment$1,501 -$2,000DX CodeChangeRequestedExplainedFinancialAssistanceHad aMagicAccountPaymentBetween$2,001 -$2500Explainedthe UHCContractNegotiationUsedRevCycleHad aDDCAccountLoudlySobbed inBathroomStallEmailedRefundsTeam forCreditReviewHad aSupervisorCallEmailedPosting -Any WorkRelatedReasonTook anACHPaymentTookPayment$100 -$500TookSettlementPayment forOther CSRExplainedandPromotedCarePaymentEstablishedPaymentPlanRefunded/VoidedPatient PaymentHandledCall fromInsuranceCompanyExplained thatER PhysicianGroup isSeparateEntityMailedFinancialAssistanceApplicationTook aPayement inCarePaymentExplainedHospitalBasedClinic BillingRan aPatientEstimatePaymentBetween$501 -$1,000EmailedBCBS FollowUp for AnyWork-RelatedReasonTookPayment$1,501 -$2,000DX CodeChangeRequestedExplainedFinancialAssistanceHad aMagicAccountPaymentBetween$2,001 -$2500Explainedthe UHCContractNegotiationUsedRevCycleHad aDDCAccountLoudlySobbed inBathroomStallEmailedRefundsTeam forCreditReviewHad aSupervisorCallEmailedPosting -Any WorkRelatedReason

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took an ACH Payment
  2. Took Payment $100 - $500
  3. Took Settlement Payment for Other CSR
  4. Explained and Promoted CarePayment
  5. Established Payment Plan
  6. Refunded/Voided Patient Payment
  7. Handled Call from Insurance Company
  8. Explained that ER Physician Group is Separate Entity
  9. Mailed Financial Assistance Application
  10. Took a Payement in CarePayment
  11. Explained Hospital Based Clinic Billing
  12. Ran a Patient Estimate
  13. Payment Between $501 - $1,000
  14. Emailed BCBS Follow Up for Any Work-Related Reason
  15. Took Payment $1,501 - $2,000
  16. DX Code Change Requested
  17. Explained Financial Assistance
  18. Had a Magic Account
  19. Payment Between $2,001 - $2500
  20. Explained the UHC Contract Negotiation
  21. Used RevCycle
  22. Had a DDC Account
  23. Loudly Sobbed in Bathroom Stall
  24. Emailed Refunds Team for Credit Review
  25. Had a Supervisor Call
  26. Emailed Posting - Any Work Related Reason