HandledCall fromInsuranceCompanyTookPayment$1,501 -$2,000EmailedRefundsTeam forCreditReviewPaymentBetween$501 -$1,000Ran aPatientEstimatePaymentBetween$2,001 -$2500Explainedthe UHCContractNegotiationTookSettlementPayment forOther CSREmailedBCBS FollowUp for AnyWork-RelatedReasonHad aSupervisorCallExplained thatER PhysicianGroup isSeparateEntityTook anACHPaymentMailedFinancialAssistanceApplicationExplainedandPromotedCarePaymentLoudlySobbed inBathroomStallEstablishedPaymentPlanDX CodeChangeRequestedEmailedPosting -Any WorkRelatedReasonHad aMagicAccountRefunded/VoidedPatient PaymentExplainedFinancialAssistanceExplainedHospitalBasedClinic BillingUsedRevCycleTook aPayement inCarePaymentTookPayment$100 -$500Had aDDCAccountHandledCall fromInsuranceCompanyTookPayment$1,501 -$2,000EmailedRefundsTeam forCreditReviewPaymentBetween$501 -$1,000Ran aPatientEstimatePaymentBetween$2,001 -$2500Explainedthe UHCContractNegotiationTookSettlementPayment forOther CSREmailedBCBS FollowUp for AnyWork-RelatedReasonHad aSupervisorCallExplained thatER PhysicianGroup isSeparateEntityTook anACHPaymentMailedFinancialAssistanceApplicationExplainedandPromotedCarePaymentLoudlySobbed inBathroomStallEstablishedPaymentPlanDX CodeChangeRequestedEmailedPosting -Any WorkRelatedReasonHad aMagicAccountRefunded/VoidedPatient PaymentExplainedFinancialAssistanceExplainedHospitalBasedClinic BillingUsedRevCycleTook aPayement inCarePaymentTookPayment$100 -$500Had aDDCAccount

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handled Call from Insurance Company
  2. Took Payment $1,501 - $2,000
  3. Emailed Refunds Team for Credit Review
  4. Payment Between $501 - $1,000
  5. Ran a Patient Estimate
  6. Payment Between $2,001 - $2500
  7. Explained the UHC Contract Negotiation
  8. Took Settlement Payment for Other CSR
  9. Emailed BCBS Follow Up for Any Work-Related Reason
  10. Had a Supervisor Call
  11. Explained that ER Physician Group is Separate Entity
  12. Took an ACH Payment
  13. Mailed Financial Assistance Application
  14. Explained and Promoted CarePayment
  15. Loudly Sobbed in Bathroom Stall
  16. Established Payment Plan
  17. DX Code Change Requested
  18. Emailed Posting - Any Work Related Reason
  19. Had a Magic Account
  20. Refunded/Voided Patient Payment
  21. Explained Financial Assistance
  22. Explained Hospital Based Clinic Billing
  23. Used RevCycle
  24. Took a Payement in CarePayment
  25. Took Payment $100 - $500
  26. Had a DDC Account