ExplainedHospitalBasedClinic BillingTook aPayement inCarePaymentHad aDDCAccountRefunded/VoidedPatient PaymentEmailedRefundsTeam forCreditReviewTookSettlementPayment forOther CSREmailedBCBS FollowUp for AnyWork-RelatedReasonLoudlySobbed inBathroomStallRan aPatientEstimateDX CodeChangeRequestedHad aMagicAccountPaymentBetween$2,001 -$2500Explainedthe UHCContractNegotiationUsedRevCycleEstablishedPaymentPlanTook anACHPaymentExplainedandPromotedCarePaymentTookPayment$1,501 -$2,000EmailedPosting -Any WorkRelatedReasonTookPayment$100 -$500ExplainedFinancialAssistanceHandledCall fromInsuranceCompanyExplained thatER PhysicianGroup isSeparateEntityPaymentBetween$501 -$1,000MailedFinancialAssistanceApplicationHad aSupervisorCallExplainedHospitalBasedClinic BillingTook aPayement inCarePaymentHad aDDCAccountRefunded/VoidedPatient PaymentEmailedRefundsTeam forCreditReviewTookSettlementPayment forOther CSREmailedBCBS FollowUp for AnyWork-RelatedReasonLoudlySobbed inBathroomStallRan aPatientEstimateDX CodeChangeRequestedHad aMagicAccountPaymentBetween$2,001 -$2500Explainedthe UHCContractNegotiationUsedRevCycleEstablishedPaymentPlanTook anACHPaymentExplainedandPromotedCarePaymentTookPayment$1,501 -$2,000EmailedPosting -Any WorkRelatedReasonTookPayment$100 -$500ExplainedFinancialAssistanceHandledCall fromInsuranceCompanyExplained thatER PhysicianGroup isSeparateEntityPaymentBetween$501 -$1,000MailedFinancialAssistanceApplicationHad aSupervisorCall

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
  1. Explained Hospital Based Clinic Billing
  2. Took a Payement in CarePayment
  3. Had a DDC Account
  4. Refunded/Voided Patient Payment
  5. Emailed Refunds Team for Credit Review
  6. Took Settlement Payment for Other CSR
  7. Emailed BCBS Follow Up for Any Work-Related Reason
  8. Loudly Sobbed in Bathroom Stall
  9. Ran a Patient Estimate
  10. DX Code Change Requested
  11. Had a Magic Account
  12. Payment Between $2,001 - $2500
  13. Explained the UHC Contract Negotiation
  14. Used RevCycle
  15. Established Payment Plan
  16. Took an ACH Payment
  17. Explained and Promoted CarePayment
  18. Took Payment $1,501 - $2,000
  19. Emailed Posting - Any Work Related Reason
  20. Took Payment $100 - $500
  21. Explained Financial Assistance
  22. Handled Call from Insurance Company
  23. Explained that ER Physician Group is Separate Entity
  24. Payment Between $501 - $1,000
  25. Mailed Financial Assistance Application
  26. Had a Supervisor Call