TookPayment$1,501 -$2,000Refunded/VoidedPatient PaymentExplainedandPromotedCarePaymentExplainedFinancialAssistanceEmailedBCBS FollowUp for AnyWork-RelatedReasonTookSettlementPayment forOther CSRDX CodeChangeRequestedUsedRevCycleMailedFinancialAssistanceApplicationEmailedRefundsTeam forCreditReviewPaymentBetween$2,001 -$2500Explainedthe UHCContractNegotiationEstablishedPaymentPlanLoudlySobbed inBathroomStallEmailedPosting -Any WorkRelatedReasonPaymentBetween$501 -$1,000Took anACHPaymentHandledCall fromInsuranceCompanyTookPayment$100 -$500Took aPayement inCarePaymentExplainedHospitalBasedClinic BillingHad aDDCAccountRan aPatientEstimateHad aSupervisorCallExplained thatER PhysicianGroup isSeparateEntityHad aMagicAccountTookPayment$1,501 -$2,000Refunded/VoidedPatient PaymentExplainedandPromotedCarePaymentExplainedFinancialAssistanceEmailedBCBS FollowUp for AnyWork-RelatedReasonTookSettlementPayment forOther CSRDX CodeChangeRequestedUsedRevCycleMailedFinancialAssistanceApplicationEmailedRefundsTeam forCreditReviewPaymentBetween$2,001 -$2500Explainedthe UHCContractNegotiationEstablishedPaymentPlanLoudlySobbed inBathroomStallEmailedPosting -Any WorkRelatedReasonPaymentBetween$501 -$1,000Took anACHPaymentHandledCall fromInsuranceCompanyTookPayment$100 -$500Took aPayement inCarePaymentExplainedHospitalBasedClinic BillingHad aDDCAccountRan aPatientEstimateHad aSupervisorCallExplained thatER PhysicianGroup isSeparateEntityHad aMagicAccount

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took Payment $1,501 - $2,000
  2. Refunded/Voided Patient Payment
  3. Explained and Promoted CarePayment
  4. Explained Financial Assistance
  5. Emailed BCBS Follow Up for Any Work-Related Reason
  6. Took Settlement Payment for Other CSR
  7. DX Code Change Requested
  8. Used RevCycle
  9. Mailed Financial Assistance Application
  10. Emailed Refunds Team for Credit Review
  11. Payment Between $2,001 - $2500
  12. Explained the UHC Contract Negotiation
  13. Established Payment Plan
  14. Loudly Sobbed in Bathroom Stall
  15. Emailed Posting - Any Work Related Reason
  16. Payment Between $501 - $1,000
  17. Took an ACH Payment
  18. Handled Call from Insurance Company
  19. Took Payment $100 - $500
  20. Took a Payement in CarePayment
  21. Explained Hospital Based Clinic Billing
  22. Had a DDC Account
  23. Ran a Patient Estimate
  24. Had a Supervisor Call
  25. Explained that ER Physician Group is Separate Entity
  26. Had a Magic Account