TookPayment$100 -$500TookSettlementPayment forOther CSRExplainedthe UHCContractNegotiationHad aSupervisorCallEmailedBCBS FollowUp for AnyWork-RelatedReasonMailedFinancialAssistanceApplicationExplained thatER PhysicianGroup isSeparateEntityDX CodeChangeRequestedHad aDDCAccountEmailedRefundsTeam forCreditReviewLoudlySobbed inBathroomStallPaymentBetween$501 -$1,000ExplainedFinancialAssistancePaymentBetween$2,001 -$2500EmailedPosting -Any WorkRelatedReasonRan aPatientEstimateTook aPayement inCarePaymentRefunded/VoidedPatient PaymentHad aMagicAccountTookPayment$1,501 -$2,000HandledCall fromInsuranceCompanyEstablishedPaymentPlanExplainedandPromotedCarePaymentUsedRevCycleTook anACHPaymentExplainedHospitalBasedClinic BillingTookPayment$100 -$500TookSettlementPayment forOther CSRExplainedthe UHCContractNegotiationHad aSupervisorCallEmailedBCBS FollowUp for AnyWork-RelatedReasonMailedFinancialAssistanceApplicationExplained thatER PhysicianGroup isSeparateEntityDX CodeChangeRequestedHad aDDCAccountEmailedRefundsTeam forCreditReviewLoudlySobbed inBathroomStallPaymentBetween$501 -$1,000ExplainedFinancialAssistancePaymentBetween$2,001 -$2500EmailedPosting -Any WorkRelatedReasonRan aPatientEstimateTook aPayement inCarePaymentRefunded/VoidedPatient PaymentHad aMagicAccountTookPayment$1,501 -$2,000HandledCall fromInsuranceCompanyEstablishedPaymentPlanExplainedandPromotedCarePaymentUsedRevCycleTook anACHPaymentExplainedHospitalBasedClinic Billing

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took Payment $100 - $500
  2. Took Settlement Payment for Other CSR
  3. Explained the UHC Contract Negotiation
  4. Had a Supervisor Call
  5. Emailed BCBS Follow Up for Any Work-Related Reason
  6. Mailed Financial Assistance Application
  7. Explained that ER Physician Group is Separate Entity
  8. DX Code Change Requested
  9. Had a DDC Account
  10. Emailed Refunds Team for Credit Review
  11. Loudly Sobbed in Bathroom Stall
  12. Payment Between $501 - $1,000
  13. Explained Financial Assistance
  14. Payment Between $2,001 - $2500
  15. Emailed Posting - Any Work Related Reason
  16. Ran a Patient Estimate
  17. Took a Payement in CarePayment
  18. Refunded/Voided Patient Payment
  19. Had a Magic Account
  20. Took Payment $1,501 - $2,000
  21. Handled Call from Insurance Company
  22. Established Payment Plan
  23. Explained and Promoted CarePayment
  24. Used RevCycle
  25. Took an ACH Payment
  26. Explained Hospital Based Clinic Billing