EstablishedPaymentPlanHad aDDCAccountHandledCall fromInsuranceCompanyTookPayment$1,501 -$2,000Had aMagicAccountPaymentBetween$2,001 -$2500LoudlySobbed inBathroomStallTookPayment$100 -$500Explained thatER PhysicianGroup isSeparateEntityEmailedPosting -Any WorkRelatedReasonTook anACHPaymentPaymentBetween$501 -$1,000Had aSupervisorCallRefunded/VoidedPatient PaymentTook aPayement inCarePaymentEmailedBCBS FollowUp for AnyWork-RelatedReasonRan aPatientEstimateTookSettlementPayment forOther CSREmailedRefundsTeam forCreditReviewExplainedthe UHCContractNegotiationDX CodeChangeRequestedExplainedFinancialAssistanceMailedFinancialAssistanceApplicationUsedRevCycleExplainedHospitalBasedClinic BillingExplainedandPromotedCarePaymentEstablishedPaymentPlanHad aDDCAccountHandledCall fromInsuranceCompanyTookPayment$1,501 -$2,000Had aMagicAccountPaymentBetween$2,001 -$2500LoudlySobbed inBathroomStallTookPayment$100 -$500Explained thatER PhysicianGroup isSeparateEntityEmailedPosting -Any WorkRelatedReasonTook anACHPaymentPaymentBetween$501 -$1,000Had aSupervisorCallRefunded/VoidedPatient PaymentTook aPayement inCarePaymentEmailedBCBS FollowUp for AnyWork-RelatedReasonRan aPatientEstimateTookSettlementPayment forOther CSREmailedRefundsTeam forCreditReviewExplainedthe UHCContractNegotiationDX CodeChangeRequestedExplainedFinancialAssistanceMailedFinancialAssistanceApplicationUsedRevCycleExplainedHospitalBasedClinic BillingExplainedandPromotedCarePayment

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Established Payment Plan
  2. Had a DDC Account
  3. Handled Call from Insurance Company
  4. Took Payment $1,501 - $2,000
  5. Had a Magic Account
  6. Payment Between $2,001 - $2500
  7. Loudly Sobbed in Bathroom Stall
  8. Took Payment $100 - $500
  9. Explained that ER Physician Group is Separate Entity
  10. Emailed Posting - Any Work Related Reason
  11. Took an ACH Payment
  12. Payment Between $501 - $1,000
  13. Had a Supervisor Call
  14. Refunded/Voided Patient Payment
  15. Took a Payement in CarePayment
  16. Emailed BCBS Follow Up for Any Work-Related Reason
  17. Ran a Patient Estimate
  18. Took Settlement Payment for Other CSR
  19. Emailed Refunds Team for Credit Review
  20. Explained the UHC Contract Negotiation
  21. DX Code Change Requested
  22. Explained Financial Assistance
  23. Mailed Financial Assistance Application
  24. Used RevCycle
  25. Explained Hospital Based Clinic Billing
  26. Explained and Promoted CarePayment