TookPayment$100 -$500DX CodeChangeRequestedEmailedRefundsTeam forCreditReviewTookPayment$1,501 -$2,000PaymentBetween$2,001 -$2500PaymentBetween$501 -$1,000Refunded/VoidedPatient PaymentExplainedthe UHCContractNegotiationExplainedFinancialAssistanceHad aMagicAccountMailedFinancialAssistanceApplicationHandledCall fromInsuranceCompanyHad aSupervisorCallRan aPatientEstimateExplainedandPromotedCarePaymentExplainedHospitalBasedClinic BillingHad aDDCAccountUsedRevCycleLoudlySobbed inBathroomStallTookSettlementPayment forOther CSREstablishedPaymentPlanEmailedBCBS FollowUp for AnyWork-RelatedReasonEmailedPosting -Any WorkRelatedReasonExplained thatER PhysicianGroup isSeparateEntityTook aPayement inCarePaymentTook anACHPaymentTookPayment$100 -$500DX CodeChangeRequestedEmailedRefundsTeam forCreditReviewTookPayment$1,501 -$2,000PaymentBetween$2,001 -$2500PaymentBetween$501 -$1,000Refunded/VoidedPatient PaymentExplainedthe UHCContractNegotiationExplainedFinancialAssistanceHad aMagicAccountMailedFinancialAssistanceApplicationHandledCall fromInsuranceCompanyHad aSupervisorCallRan aPatientEstimateExplainedandPromotedCarePaymentExplainedHospitalBasedClinic BillingHad aDDCAccountUsedRevCycleLoudlySobbed inBathroomStallTookSettlementPayment forOther CSREstablishedPaymentPlanEmailedBCBS FollowUp for AnyWork-RelatedReasonEmailedPosting -Any WorkRelatedReasonExplained thatER PhysicianGroup isSeparateEntityTook aPayement inCarePaymentTook anACHPayment

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took Payment $100 - $500
  2. DX Code Change Requested
  3. Emailed Refunds Team for Credit Review
  4. Took Payment $1,501 - $2,000
  5. Payment Between $2,001 - $2500
  6. Payment Between $501 - $1,000
  7. Refunded/Voided Patient Payment
  8. Explained the UHC Contract Negotiation
  9. Explained Financial Assistance
  10. Had a Magic Account
  11. Mailed Financial Assistance Application
  12. Handled Call from Insurance Company
  13. Had a Supervisor Call
  14. Ran a Patient Estimate
  15. Explained and Promoted CarePayment
  16. Explained Hospital Based Clinic Billing
  17. Had a DDC Account
  18. Used RevCycle
  19. Loudly Sobbed in Bathroom Stall
  20. Took Settlement Payment for Other CSR
  21. Established Payment Plan
  22. Emailed BCBS Follow Up for Any Work-Related Reason
  23. Emailed Posting - Any Work Related Reason
  24. Explained that ER Physician Group is Separate Entity
  25. Took a Payement in CarePayment
  26. Took an ACH Payment