Ran aPatientEstimateTook anACHPaymentHad aSupervisorCallLoudlySobbed inBathroomStallHad aMagicAccountExplained thatER PhysicianGroup isSeparateEntityExplainedFinancialAssistanceUsedRevCycleExplainedandPromotedCarePaymentExplainedthe UHCContractNegotiationRefunded/VoidedPatient PaymentEstablishedPaymentPlanTook aPayement inCarePaymentMailedFinancialAssistanceApplicationHandledCall fromInsuranceCompanyTookSettlementPayment forOther CSRExplainedHospitalBasedClinic BillingPaymentBetween$501 -$1,000PaymentBetween$2,001 -$2500DX CodeChangeRequestedTookPayment$1,501 -$2,000EmailedRefundsTeam forCreditReviewEmailedBCBS FollowUp for AnyWork-RelatedReasonTookPayment$100 -$500Had aDDCAccountEmailedPosting -Any WorkRelatedReasonRan aPatientEstimateTook anACHPaymentHad aSupervisorCallLoudlySobbed inBathroomStallHad aMagicAccountExplained thatER PhysicianGroup isSeparateEntityExplainedFinancialAssistanceUsedRevCycleExplainedandPromotedCarePaymentExplainedthe UHCContractNegotiationRefunded/VoidedPatient PaymentEstablishedPaymentPlanTook aPayement inCarePaymentMailedFinancialAssistanceApplicationHandledCall fromInsuranceCompanyTookSettlementPayment forOther CSRExplainedHospitalBasedClinic BillingPaymentBetween$501 -$1,000PaymentBetween$2,001 -$2500DX CodeChangeRequestedTookPayment$1,501 -$2,000EmailedRefundsTeam forCreditReviewEmailedBCBS FollowUp for AnyWork-RelatedReasonTookPayment$100 -$500Had aDDCAccountEmailedPosting -Any WorkRelatedReason

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ran a Patient Estimate
  2. Took an ACH Payment
  3. Had a Supervisor Call
  4. Loudly Sobbed in Bathroom Stall
  5. Had a Magic Account
  6. Explained that ER Physician Group is Separate Entity
  7. Explained Financial Assistance
  8. Used RevCycle
  9. Explained and Promoted CarePayment
  10. Explained the UHC Contract Negotiation
  11. Refunded/Voided Patient Payment
  12. Established Payment Plan
  13. Took a Payement in CarePayment
  14. Mailed Financial Assistance Application
  15. Handled Call from Insurance Company
  16. Took Settlement Payment for Other CSR
  17. Explained Hospital Based Clinic Billing
  18. Payment Between $501 - $1,000
  19. Payment Between $2,001 - $2500
  20. DX Code Change Requested
  21. Took Payment $1,501 - $2,000
  22. Emailed Refunds Team for Credit Review
  23. Emailed BCBS Follow Up for Any Work-Related Reason
  24. Took Payment $100 - $500
  25. Had a DDC Account
  26. Emailed Posting - Any Work Related Reason