Had aMagicAccountEmailedPosting -Any WorkRelatedReasonLoudlySobbed inBathroomStallEmailedBCBS FollowUp for AnyWork-RelatedReasonRefunded/VoidedPatient PaymentExplainedthe UHCContractNegotiationHad aDDCAccountPaymentBetween$501 -$1,000DX CodeChangeRequestedTookSettlementPayment forOther CSRHandledCall fromInsuranceCompanyMailedFinancialAssistanceApplicationExplainedHospitalBasedClinic BillingExplainedandPromotedCarePaymentExplained thatER PhysicianGroup isSeparateEntityHad aSupervisorCallEstablishedPaymentPlanPaymentBetween$2,001 -$2500ExplainedFinancialAssistanceEmailedRefundsTeam forCreditReviewUsedRevCycleRan aPatientEstimateTookPayment$1,501 -$2,000Took anACHPaymentTook aPayement inCarePaymentTookPayment$100 -$500Had aMagicAccountEmailedPosting -Any WorkRelatedReasonLoudlySobbed inBathroomStallEmailedBCBS FollowUp for AnyWork-RelatedReasonRefunded/VoidedPatient PaymentExplainedthe UHCContractNegotiationHad aDDCAccountPaymentBetween$501 -$1,000DX CodeChangeRequestedTookSettlementPayment forOther CSRHandledCall fromInsuranceCompanyMailedFinancialAssistanceApplicationExplainedHospitalBasedClinic BillingExplainedandPromotedCarePaymentExplained thatER PhysicianGroup isSeparateEntityHad aSupervisorCallEstablishedPaymentPlanPaymentBetween$2,001 -$2500ExplainedFinancialAssistanceEmailedRefundsTeam forCreditReviewUsedRevCycleRan aPatientEstimateTookPayment$1,501 -$2,000Took anACHPaymentTook aPayement inCarePaymentTookPayment$100 -$500

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had a Magic Account
  2. Emailed Posting - Any Work Related Reason
  3. Loudly Sobbed in Bathroom Stall
  4. Emailed BCBS Follow Up for Any Work-Related Reason
  5. Refunded/Voided Patient Payment
  6. Explained the UHC Contract Negotiation
  7. Had a DDC Account
  8. Payment Between $501 - $1,000
  9. DX Code Change Requested
  10. Took Settlement Payment for Other CSR
  11. Handled Call from Insurance Company
  12. Mailed Financial Assistance Application
  13. Explained Hospital Based Clinic Billing
  14. Explained and Promoted CarePayment
  15. Explained that ER Physician Group is Separate Entity
  16. Had a Supervisor Call
  17. Established Payment Plan
  18. Payment Between $2,001 - $2500
  19. Explained Financial Assistance
  20. Emailed Refunds Team for Credit Review
  21. Used RevCycle
  22. Ran a Patient Estimate
  23. Took Payment $1,501 - $2,000
  24. Took an ACH Payment
  25. Took a Payement in CarePayment
  26. Took Payment $100 - $500