ExplainedHospitalBasedClinic BillingRefunded/VoidedPatient PaymentPaymentBetween$2,001 -$2500MailedFinancialAssistanceApplicationEstablishedPaymentPlanHandledCall fromInsuranceCompanyUsedRevCycleTook anACHPaymentTook aPayement inCarePaymentExplainedthe UHCContractNegotiationRan aPatientEstimateEmailedRefundsTeam forCreditReviewExplainedandPromotedCarePaymentTookPayment$100 -$500LoudlySobbed inBathroomStallHad aSupervisorCallExplainedFinancialAssistanceHad aMagicAccountTookPayment$1,501 -$2,000EmailedPosting -Any WorkRelatedReasonDX CodeChangeRequestedExplained thatER PhysicianGroup isSeparateEntityTookSettlementPayment forOther CSREmailedBCBS FollowUp for AnyWork-RelatedReasonPaymentBetween$501 -$1,000Had aDDCAccountExplainedHospitalBasedClinic BillingRefunded/VoidedPatient PaymentPaymentBetween$2,001 -$2500MailedFinancialAssistanceApplicationEstablishedPaymentPlanHandledCall fromInsuranceCompanyUsedRevCycleTook anACHPaymentTook aPayement inCarePaymentExplainedthe UHCContractNegotiationRan aPatientEstimateEmailedRefundsTeam forCreditReviewExplainedandPromotedCarePaymentTookPayment$100 -$500LoudlySobbed inBathroomStallHad aSupervisorCallExplainedFinancialAssistanceHad aMagicAccountTookPayment$1,501 -$2,000EmailedPosting -Any WorkRelatedReasonDX CodeChangeRequestedExplained thatER PhysicianGroup isSeparateEntityTookSettlementPayment forOther CSREmailedBCBS FollowUp for AnyWork-RelatedReasonPaymentBetween$501 -$1,000Had aDDCAccount

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained Hospital Based Clinic Billing
  2. Refunded/Voided Patient Payment
  3. Payment Between $2,001 - $2500
  4. Mailed Financial Assistance Application
  5. Established Payment Plan
  6. Handled Call from Insurance Company
  7. Used RevCycle
  8. Took an ACH Payment
  9. Took a Payement in CarePayment
  10. Explained the UHC Contract Negotiation
  11. Ran a Patient Estimate
  12. Emailed Refunds Team for Credit Review
  13. Explained and Promoted CarePayment
  14. Took Payment $100 - $500
  15. Loudly Sobbed in Bathroom Stall
  16. Had a Supervisor Call
  17. Explained Financial Assistance
  18. Had a Magic Account
  19. Took Payment $1,501 - $2,000
  20. Emailed Posting - Any Work Related Reason
  21. DX Code Change Requested
  22. Explained that ER Physician Group is Separate Entity
  23. Took Settlement Payment for Other CSR
  24. Emailed BCBS Follow Up for Any Work-Related Reason
  25. Payment Between $501 - $1,000
  26. Had a DDC Account