PaymentBetween$2,001 -$2500Had aMagicAccountHad aSupervisorCallExplainedHospitalBasedClinic BillingEmailedPosting -Any WorkRelatedReasonMailedFinancialAssistanceApplicationExplained thatER PhysicianGroup isSeparateEntityTookPayment$1,501 -$2,000EmailedBCBS FollowUp for AnyWork-RelatedReasonRefunded/VoidedPatient PaymentPaymentBetween$501 -$1,000LoudlySobbed inBathroomStallTookPayment$100 -$500ExplainedFinancialAssistanceDX CodeChangeRequestedExplainedthe UHCContractNegotiationUsedRevCycleRan aPatientEstimateTookSettlementPayment forOther CSREmailedRefundsTeam forCreditReviewHandledCall fromInsuranceCompanyHad aDDCAccountEstablishedPaymentPlanExplainedandPromotedCarePaymentTook aPayement inCarePaymentTook anACHPaymentPaymentBetween$2,001 -$2500Had aMagicAccountHad aSupervisorCallExplainedHospitalBasedClinic BillingEmailedPosting -Any WorkRelatedReasonMailedFinancialAssistanceApplicationExplained thatER PhysicianGroup isSeparateEntityTookPayment$1,501 -$2,000EmailedBCBS FollowUp for AnyWork-RelatedReasonRefunded/VoidedPatient PaymentPaymentBetween$501 -$1,000LoudlySobbed inBathroomStallTookPayment$100 -$500ExplainedFinancialAssistanceDX CodeChangeRequestedExplainedthe UHCContractNegotiationUsedRevCycleRan aPatientEstimateTookSettlementPayment forOther CSREmailedRefundsTeam forCreditReviewHandledCall fromInsuranceCompanyHad aDDCAccountEstablishedPaymentPlanExplainedandPromotedCarePaymentTook aPayement inCarePaymentTook anACHPayment

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Payment Between $2,001 - $2500
  2. Had a Magic Account
  3. Had a Supervisor Call
  4. Explained Hospital Based Clinic Billing
  5. Emailed Posting - Any Work Related Reason
  6. Mailed Financial Assistance Application
  7. Explained that ER Physician Group is Separate Entity
  8. Took Payment $1,501 - $2,000
  9. Emailed BCBS Follow Up for Any Work-Related Reason
  10. Refunded/Voided Patient Payment
  11. Payment Between $501 - $1,000
  12. Loudly Sobbed in Bathroom Stall
  13. Took Payment $100 - $500
  14. Explained Financial Assistance
  15. DX Code Change Requested
  16. Explained the UHC Contract Negotiation
  17. Used RevCycle
  18. Ran a Patient Estimate
  19. Took Settlement Payment for Other CSR
  20. Emailed Refunds Team for Credit Review
  21. Handled Call from Insurance Company
  22. Had a DDC Account
  23. Established Payment Plan
  24. Explained and Promoted CarePayment
  25. Took a Payement in CarePayment
  26. Took an ACH Payment