HandledCall fromInsuranceCompanyRefunded/VoidedPatient PaymentEmailedPosting -Any WorkRelatedReasonTookPayment$100 -$500Explained thatER PhysicianGroup isSeparateEntityEmailedRefundsTeam forCreditReviewPaymentBetween$501 -$1,000Had aSupervisorCallEmailedBCBS FollowUp for AnyWork-RelatedReasonMailedFinancialAssistanceApplicationExplainedandPromotedCarePaymentUsedRevCycleTookSettlementPayment forOther CSRHad aDDCAccountDX CodeChangeRequestedTook aPayement inCarePaymentExplainedthe UHCContractNegotiationExplainedHospitalBasedClinic BillingLoudlySobbed inBathroomStallPaymentBetween$2,001 -$2500ExplainedFinancialAssistanceTook anACHPaymentEstablishedPaymentPlanHad aMagicAccountRan aPatientEstimateTookPayment$1,501 -$2,000HandledCall fromInsuranceCompanyRefunded/VoidedPatient PaymentEmailedPosting -Any WorkRelatedReasonTookPayment$100 -$500Explained thatER PhysicianGroup isSeparateEntityEmailedRefundsTeam forCreditReviewPaymentBetween$501 -$1,000Had aSupervisorCallEmailedBCBS FollowUp for AnyWork-RelatedReasonMailedFinancialAssistanceApplicationExplainedandPromotedCarePaymentUsedRevCycleTookSettlementPayment forOther CSRHad aDDCAccountDX CodeChangeRequestedTook aPayement inCarePaymentExplainedthe UHCContractNegotiationExplainedHospitalBasedClinic BillingLoudlySobbed inBathroomStallPaymentBetween$2,001 -$2500ExplainedFinancialAssistanceTook anACHPaymentEstablishedPaymentPlanHad aMagicAccountRan aPatientEstimateTookPayment$1,501 -$2,000

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handled Call from Insurance Company
  2. Refunded/Voided Patient Payment
  3. Emailed Posting - Any Work Related Reason
  4. Took Payment $100 - $500
  5. Explained that ER Physician Group is Separate Entity
  6. Emailed Refunds Team for Credit Review
  7. Payment Between $501 - $1,000
  8. Had a Supervisor Call
  9. Emailed BCBS Follow Up for Any Work-Related Reason
  10. Mailed Financial Assistance Application
  11. Explained and Promoted CarePayment
  12. Used RevCycle
  13. Took Settlement Payment for Other CSR
  14. Had a DDC Account
  15. DX Code Change Requested
  16. Took a Payement in CarePayment
  17. Explained the UHC Contract Negotiation
  18. Explained Hospital Based Clinic Billing
  19. Loudly Sobbed in Bathroom Stall
  20. Payment Between $2,001 - $2500
  21. Explained Financial Assistance
  22. Took an ACH Payment
  23. Established Payment Plan
  24. Had a Magic Account
  25. Ran a Patient Estimate
  26. Took Payment $1,501 - $2,000