ExplainedandPromotedCarePaymentEstablishedPaymentPlanExplainedthe UHCContractNegotiationPaymentBetween$501 -$1,000EmailedBCBS FollowUp for AnyWork-RelatedReasonTook anACHPaymentEmailedRefundsTeam forCreditReviewPaymentBetween$2,001 -$2500EmailedPosting -Any WorkRelatedReasonTookSettlementPayment forOther CSRHad aSupervisorCallHad aDDCAccountMailedFinancialAssistanceApplicationDX CodeChangeRequestedTook aPayement inCarePaymentRefunded/VoidedPatient PaymentExplainedFinancialAssistanceHad aMagicAccountTookPayment$1,501 -$2,000HandledCall fromInsuranceCompanyLoudlySobbed inBathroomStallExplainedHospitalBasedClinic BillingExplained thatER PhysicianGroup isSeparateEntityRan aPatientEstimateTookPayment$100 -$500UsedRevCycleExplainedandPromotedCarePaymentEstablishedPaymentPlanExplainedthe UHCContractNegotiationPaymentBetween$501 -$1,000EmailedBCBS FollowUp for AnyWork-RelatedReasonTook anACHPaymentEmailedRefundsTeam forCreditReviewPaymentBetween$2,001 -$2500EmailedPosting -Any WorkRelatedReasonTookSettlementPayment forOther CSRHad aSupervisorCallHad aDDCAccountMailedFinancialAssistanceApplicationDX CodeChangeRequestedTook aPayement inCarePaymentRefunded/VoidedPatient PaymentExplainedFinancialAssistanceHad aMagicAccountTookPayment$1,501 -$2,000HandledCall fromInsuranceCompanyLoudlySobbed inBathroomStallExplainedHospitalBasedClinic BillingExplained thatER PhysicianGroup isSeparateEntityRan aPatientEstimateTookPayment$100 -$500UsedRevCycle

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained and Promoted CarePayment
  2. Established Payment Plan
  3. Explained the UHC Contract Negotiation
  4. Payment Between $501 - $1,000
  5. Emailed BCBS Follow Up for Any Work-Related Reason
  6. Took an ACH Payment
  7. Emailed Refunds Team for Credit Review
  8. Payment Between $2,001 - $2500
  9. Emailed Posting - Any Work Related Reason
  10. Took Settlement Payment for Other CSR
  11. Had a Supervisor Call
  12. Had a DDC Account
  13. Mailed Financial Assistance Application
  14. DX Code Change Requested
  15. Took a Payement in CarePayment
  16. Refunded/Voided Patient Payment
  17. Explained Financial Assistance
  18. Had a Magic Account
  19. Took Payment $1,501 - $2,000
  20. Handled Call from Insurance Company
  21. Loudly Sobbed in Bathroom Stall
  22. Explained Hospital Based Clinic Billing
  23. Explained that ER Physician Group is Separate Entity
  24. Ran a Patient Estimate
  25. Took Payment $100 - $500
  26. Used RevCycle