Took anACHPaymentEmailedBCBS FollowUp for AnyWork-RelatedReasonHad aSupervisorCallHandledCall fromInsuranceCompanyExplained thatER PhysicianGroup isSeparateEntityTookPayment$100 -$500PaymentBetween$2,001 -$2500UsedRevCycleMailedFinancialAssistanceApplicationHad aDDCAccountExplainedHospitalBasedClinic BillingDX CodeChangeRequestedPaymentBetween$501 -$1,000Refunded/VoidedPatient PaymentExplainedFinancialAssistanceRan aPatientEstimateTookPayment$1,501 -$2,000EmailedPosting -Any WorkRelatedReasonTookSettlementPayment forOther CSREmailedRefundsTeam forCreditReviewLoudlySobbed inBathroomStallExplainedthe UHCContractNegotiationTook aPayement inCarePaymentHad aMagicAccountEstablishedPaymentPlanExplainedandPromotedCarePaymentTook anACHPaymentEmailedBCBS FollowUp for AnyWork-RelatedReasonHad aSupervisorCallHandledCall fromInsuranceCompanyExplained thatER PhysicianGroup isSeparateEntityTookPayment$100 -$500PaymentBetween$2,001 -$2500UsedRevCycleMailedFinancialAssistanceApplicationHad aDDCAccountExplainedHospitalBasedClinic BillingDX CodeChangeRequestedPaymentBetween$501 -$1,000Refunded/VoidedPatient PaymentExplainedFinancialAssistanceRan aPatientEstimateTookPayment$1,501 -$2,000EmailedPosting -Any WorkRelatedReasonTookSettlementPayment forOther CSREmailedRefundsTeam forCreditReviewLoudlySobbed inBathroomStallExplainedthe UHCContractNegotiationTook aPayement inCarePaymentHad aMagicAccountEstablishedPaymentPlanExplainedandPromotedCarePayment

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took an ACH Payment
  2. Emailed BCBS Follow Up for Any Work-Related Reason
  3. Had a Supervisor Call
  4. Handled Call from Insurance Company
  5. Explained that ER Physician Group is Separate Entity
  6. Took Payment $100 - $500
  7. Payment Between $2,001 - $2500
  8. Used RevCycle
  9. Mailed Financial Assistance Application
  10. Had a DDC Account
  11. Explained Hospital Based Clinic Billing
  12. DX Code Change Requested
  13. Payment Between $501 - $1,000
  14. Refunded/Voided Patient Payment
  15. Explained Financial Assistance
  16. Ran a Patient Estimate
  17. Took Payment $1,501 - $2,000
  18. Emailed Posting - Any Work Related Reason
  19. Took Settlement Payment for Other CSR
  20. Emailed Refunds Team for Credit Review
  21. Loudly Sobbed in Bathroom Stall
  22. Explained the UHC Contract Negotiation
  23. Took a Payement in CarePayment
  24. Had a Magic Account
  25. Established Payment Plan
  26. Explained and Promoted CarePayment