MailedFinancialAssistanceApplicationTook anACHPaymentEmailedPosting -Any WorkRelatedReasonExplainedandPromotedCarePaymentTook aPayement inCarePaymentEstablishedPaymentPlanPaymentBetween$501 -$1,000DX CodeChangeRequestedTookPayment$1,501 -$2,000PaymentBetween$2,001 -$2500EmailedRefundsTeam forCreditReviewRefunded/VoidedPatient PaymentLoudlySobbed inBathroomStallExplainedFinancialAssistanceHad aMagicAccountRan aPatientEstimateTookSettlementPayment forOther CSRExplainedHospitalBasedClinic BillingEmailedBCBS FollowUp for AnyWork-RelatedReasonExplained thatER PhysicianGroup isSeparateEntityTookPayment$100 -$500Explainedthe UHCContractNegotiationHad aSupervisorCallHad aDDCAccountUsedRevCycleHandledCall fromInsuranceCompanyMailedFinancialAssistanceApplicationTook anACHPaymentEmailedPosting -Any WorkRelatedReasonExplainedandPromotedCarePaymentTook aPayement inCarePaymentEstablishedPaymentPlanPaymentBetween$501 -$1,000DX CodeChangeRequestedTookPayment$1,501 -$2,000PaymentBetween$2,001 -$2500EmailedRefundsTeam forCreditReviewRefunded/VoidedPatient PaymentLoudlySobbed inBathroomStallExplainedFinancialAssistanceHad aMagicAccountRan aPatientEstimateTookSettlementPayment forOther CSRExplainedHospitalBasedClinic BillingEmailedBCBS FollowUp for AnyWork-RelatedReasonExplained thatER PhysicianGroup isSeparateEntityTookPayment$100 -$500Explainedthe UHCContractNegotiationHad aSupervisorCallHad aDDCAccountUsedRevCycleHandledCall fromInsuranceCompany

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
  1. Mailed Financial Assistance Application
  2. Took an ACH Payment
  3. Emailed Posting - Any Work Related Reason
  4. Explained and Promoted CarePayment
  5. Took a Payement in CarePayment
  6. Established Payment Plan
  7. Payment Between $501 - $1,000
  8. DX Code Change Requested
  9. Took Payment $1,501 - $2,000
  10. Payment Between $2,001 - $2500
  11. Emailed Refunds Team for Credit Review
  12. Refunded/Voided Patient Payment
  13. Loudly Sobbed in Bathroom Stall
  14. Explained Financial Assistance
  15. Had a Magic Account
  16. Ran a Patient Estimate
  17. Took Settlement Payment for Other CSR
  18. Explained Hospital Based Clinic Billing
  19. Emailed BCBS Follow Up for Any Work-Related Reason
  20. Explained that ER Physician Group is Separate Entity
  21. Took Payment $100 - $500
  22. Explained the UHC Contract Negotiation
  23. Had a Supervisor Call
  24. Had a DDC Account
  25. Used RevCycle
  26. Handled Call from Insurance Company