EmailedBCBS FollowUp for AnyWork-RelatedReasonRan aPatientEstimateExplainedHospitalBasedClinic BillingMailedFinancialAssistanceApplicationEmailedPosting -Any WorkRelatedReasonRefunded/VoidedPatient PaymentExplainedFinancialAssistanceEmailedRefundsTeam forCreditReviewHad aSupervisorCallExplained thatER PhysicianGroup isSeparateEntityLoudlySobbed inBathroomStallUsedRevCyclePaymentBetween$2,001 -$2500Took anACHPaymentExplainedthe UHCContractNegotiationHad aMagicAccountPaymentBetween$501 -$1,000TookPayment$1,501 -$2,000HandledCall fromInsuranceCompanyExplainedandPromotedCarePaymentHad aDDCAccountTookPayment$100 -$500TookSettlementPayment forOther CSREstablishedPaymentPlanDX CodeChangeRequestedTook aPayement inCarePaymentEmailedBCBS FollowUp for AnyWork-RelatedReasonRan aPatientEstimateExplainedHospitalBasedClinic BillingMailedFinancialAssistanceApplicationEmailedPosting -Any WorkRelatedReasonRefunded/VoidedPatient PaymentExplainedFinancialAssistanceEmailedRefundsTeam forCreditReviewHad aSupervisorCallExplained thatER PhysicianGroup isSeparateEntityLoudlySobbed inBathroomStallUsedRevCyclePaymentBetween$2,001 -$2500Took anACHPaymentExplainedthe UHCContractNegotiationHad aMagicAccountPaymentBetween$501 -$1,000TookPayment$1,501 -$2,000HandledCall fromInsuranceCompanyExplainedandPromotedCarePaymentHad aDDCAccountTookPayment$100 -$500TookSettlementPayment forOther CSREstablishedPaymentPlanDX CodeChangeRequestedTook aPayement inCarePayment

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
  1. Emailed BCBS Follow Up for Any Work-Related Reason
  2. Ran a Patient Estimate
  3. Explained Hospital Based Clinic Billing
  4. Mailed Financial Assistance Application
  5. Emailed Posting - Any Work Related Reason
  6. Refunded/Voided Patient Payment
  7. Explained Financial Assistance
  8. Emailed Refunds Team for Credit Review
  9. Had a Supervisor Call
  10. Explained that ER Physician Group is Separate Entity
  11. Loudly Sobbed in Bathroom Stall
  12. Used RevCycle
  13. Payment Between $2,001 - $2500
  14. Took an ACH Payment
  15. Explained the UHC Contract Negotiation
  16. Had a Magic Account
  17. Payment Between $501 - $1,000
  18. Took Payment $1,501 - $2,000
  19. Handled Call from Insurance Company
  20. Explained and Promoted CarePayment
  21. Had a DDC Account
  22. Took Payment $100 - $500
  23. Took Settlement Payment for Other CSR
  24. Established Payment Plan
  25. DX Code Change Requested
  26. Took a Payement in CarePayment