EstablishedPaymentPlanEmailedPosting -Any WorkRelatedReasonExplained thatER PhysicianGroup isSeparateEntityHad aDDCAccountLoudlySobbed inBathroomStallExplainedHospitalBasedClinic BillingRan aPatientEstimateHad aMagicAccountTookPayment$100 -$500PaymentBetween$501 -$1,000EmailedRefundsTeam forCreditReviewTookPayment$1,501 -$2,000Explainedthe UHCContractNegotiationRefunded/VoidedPatient PaymentDX CodeChangeRequestedEmailedBCBS FollowUp for AnyWork-RelatedReasonTook aPayement inCarePaymentUsedRevCyclePaymentBetween$2,001 -$2500Had aSupervisorCallMailedFinancialAssistanceApplicationExplainedandPromotedCarePaymentTookSettlementPayment forOther CSRTook anACHPaymentExplainedFinancialAssistanceHandledCall fromInsuranceCompanyEstablishedPaymentPlanEmailedPosting -Any WorkRelatedReasonExplained thatER PhysicianGroup isSeparateEntityHad aDDCAccountLoudlySobbed inBathroomStallExplainedHospitalBasedClinic BillingRan aPatientEstimateHad aMagicAccountTookPayment$100 -$500PaymentBetween$501 -$1,000EmailedRefundsTeam forCreditReviewTookPayment$1,501 -$2,000Explainedthe UHCContractNegotiationRefunded/VoidedPatient PaymentDX CodeChangeRequestedEmailedBCBS FollowUp for AnyWork-RelatedReasonTook aPayement inCarePaymentUsedRevCyclePaymentBetween$2,001 -$2500Had aSupervisorCallMailedFinancialAssistanceApplicationExplainedandPromotedCarePaymentTookSettlementPayment forOther CSRTook anACHPaymentExplainedFinancialAssistanceHandledCall fromInsuranceCompany

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Established Payment Plan
  2. Emailed Posting - Any Work Related Reason
  3. Explained that ER Physician Group is Separate Entity
  4. Had a DDC Account
  5. Loudly Sobbed in Bathroom Stall
  6. Explained Hospital Based Clinic Billing
  7. Ran a Patient Estimate
  8. Had a Magic Account
  9. Took Payment $100 - $500
  10. Payment Between $501 - $1,000
  11. Emailed Refunds Team for Credit Review
  12. Took Payment $1,501 - $2,000
  13. Explained the UHC Contract Negotiation
  14. Refunded/Voided Patient Payment
  15. DX Code Change Requested
  16. Emailed BCBS Follow Up for Any Work-Related Reason
  17. Took a Payement in CarePayment
  18. Used RevCycle
  19. Payment Between $2,001 - $2500
  20. Had a Supervisor Call
  21. Mailed Financial Assistance Application
  22. Explained and Promoted CarePayment
  23. Took Settlement Payment for Other CSR
  24. Took an ACH Payment
  25. Explained Financial Assistance
  26. Handled Call from Insurance Company