ExplainedandPromotedCarePaymentRefunded/VoidedPatient PaymentEmailedRefundsTeam forCreditReviewUsedRevCycleMailedFinancialAssistanceApplicationTookSettlementPayment forOther CSRHad aSupervisorCallTook aPayement inCarePaymentExplainedFinancialAssistanceLoudlySobbed inBathroomStallHad aMagicAccountTookPayment$100 -$500Had aDDCAccountEstablishedPaymentPlanExplained thatER PhysicianGroup isSeparateEntityExplainedHospitalBasedClinic BillingExplainedthe UHCContractNegotiationPaymentBetween$2,001 -$2500EmailedPosting -Any WorkRelatedReasonDX CodeChangeRequestedRan aPatientEstimateHandledCall fromInsuranceCompanyTook anACHPaymentPaymentBetween$501 -$1,000TookPayment$1,501 -$2,000EmailedBCBS FollowUp for AnyWork-RelatedReasonExplainedandPromotedCarePaymentRefunded/VoidedPatient PaymentEmailedRefundsTeam forCreditReviewUsedRevCycleMailedFinancialAssistanceApplicationTookSettlementPayment forOther CSRHad aSupervisorCallTook aPayement inCarePaymentExplainedFinancialAssistanceLoudlySobbed inBathroomStallHad aMagicAccountTookPayment$100 -$500Had aDDCAccountEstablishedPaymentPlanExplained thatER PhysicianGroup isSeparateEntityExplainedHospitalBasedClinic BillingExplainedthe UHCContractNegotiationPaymentBetween$2,001 -$2500EmailedPosting -Any WorkRelatedReasonDX CodeChangeRequestedRan aPatientEstimateHandledCall fromInsuranceCompanyTook anACHPaymentPaymentBetween$501 -$1,000TookPayment$1,501 -$2,000EmailedBCBS FollowUp for AnyWork-RelatedReason

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained and Promoted CarePayment
  2. Refunded/Voided Patient Payment
  3. Emailed Refunds Team for Credit Review
  4. Used RevCycle
  5. Mailed Financial Assistance Application
  6. Took Settlement Payment for Other CSR
  7. Had a Supervisor Call
  8. Took a Payement in CarePayment
  9. Explained Financial Assistance
  10. Loudly Sobbed in Bathroom Stall
  11. Had a Magic Account
  12. Took Payment $100 - $500
  13. Had a DDC Account
  14. Established Payment Plan
  15. Explained that ER Physician Group is Separate Entity
  16. Explained Hospital Based Clinic Billing
  17. Explained the UHC Contract Negotiation
  18. Payment Between $2,001 - $2500
  19. Emailed Posting - Any Work Related Reason
  20. DX Code Change Requested
  21. Ran a Patient Estimate
  22. Handled Call from Insurance Company
  23. Took an ACH Payment
  24. Payment Between $501 - $1,000
  25. Took Payment $1,501 - $2,000
  26. Emailed BCBS Follow Up for Any Work-Related Reason