TookPayment$1,501 -$2,000PaymentBetween$2,001 -$2500EmailedBCBS FollowUp for AnyWork-RelatedReasonExplainedandPromotedCarePaymentRefunded/VoidedPatient PaymentTookSettlementPayment forOther CSRExplainedthe UHCContractNegotiationDX CodeChangeRequestedTookPayment$100 -$500EmailedPosting -Any WorkRelatedReasonMailedFinancialAssistanceApplicationHad aMagicAccountTook anACHPaymentHad aSupervisorCallEmailedRefundsTeam forCreditReviewExplainedFinancialAssistanceExplainedHospitalBasedClinic BillingHad aDDCAccountPaymentBetween$501 -$1,000Took aPayement inCarePaymentExplained thatER PhysicianGroup isSeparateEntityEstablishedPaymentPlanUsedRevCycleRan aPatientEstimateHandledCall fromInsuranceCompanyLoudlySobbed inBathroomStallTookPayment$1,501 -$2,000PaymentBetween$2,001 -$2500EmailedBCBS FollowUp for AnyWork-RelatedReasonExplainedandPromotedCarePaymentRefunded/VoidedPatient PaymentTookSettlementPayment forOther CSRExplainedthe UHCContractNegotiationDX CodeChangeRequestedTookPayment$100 -$500EmailedPosting -Any WorkRelatedReasonMailedFinancialAssistanceApplicationHad aMagicAccountTook anACHPaymentHad aSupervisorCallEmailedRefundsTeam forCreditReviewExplainedFinancialAssistanceExplainedHospitalBasedClinic BillingHad aDDCAccountPaymentBetween$501 -$1,000Took aPayement inCarePaymentExplained thatER PhysicianGroup isSeparateEntityEstablishedPaymentPlanUsedRevCycleRan aPatientEstimateHandledCall fromInsuranceCompanyLoudlySobbed inBathroomStall

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took Payment $1,501 - $2,000
  2. Payment Between $2,001 - $2500
  3. Emailed BCBS Follow Up for Any Work-Related Reason
  4. Explained and Promoted CarePayment
  5. Refunded/Voided Patient Payment
  6. Took Settlement Payment for Other CSR
  7. Explained the UHC Contract Negotiation
  8. DX Code Change Requested
  9. Took Payment $100 - $500
  10. Emailed Posting - Any Work Related Reason
  11. Mailed Financial Assistance Application
  12. Had a Magic Account
  13. Took an ACH Payment
  14. Had a Supervisor Call
  15. Emailed Refunds Team for Credit Review
  16. Explained Financial Assistance
  17. Explained Hospital Based Clinic Billing
  18. Had a DDC Account
  19. Payment Between $501 - $1,000
  20. Took a Payement in CarePayment
  21. Explained that ER Physician Group is Separate Entity
  22. Established Payment Plan
  23. Used RevCycle
  24. Ran a Patient Estimate
  25. Handled Call from Insurance Company
  26. Loudly Sobbed in Bathroom Stall