Took aPayement inCarePaymentExplainedandPromotedCarePaymentHad aMagicAccountEmailedBCBS FollowUp for AnyWork-RelatedReasonUsedRevCycleRan aPatientEstimateHad aSupervisorCallPaymentBetween$501 -$1,000Took anACHPaymentTookPayment$1,501 -$2,000TookSettlementPayment forOther CSRLoudlySobbed inBathroomStallHad aDDCAccountExplainedthe UHCContractNegotiationHandledCall fromInsuranceCompanyEmailedRefundsTeam forCreditReviewEstablishedPaymentPlanTookPayment$100 -$500Explained thatER PhysicianGroup isSeparateEntityMailedFinancialAssistanceApplicationExplainedFinancialAssistanceExplainedHospitalBasedClinic BillingDX CodeChangeRequestedRefunded/VoidedPatient PaymentEmailedPosting -Any WorkRelatedReasonPaymentBetween$2,001 -$2500Took aPayement inCarePaymentExplainedandPromotedCarePaymentHad aMagicAccountEmailedBCBS FollowUp for AnyWork-RelatedReasonUsedRevCycleRan aPatientEstimateHad aSupervisorCallPaymentBetween$501 -$1,000Took anACHPaymentTookPayment$1,501 -$2,000TookSettlementPayment forOther CSRLoudlySobbed inBathroomStallHad aDDCAccountExplainedthe UHCContractNegotiationHandledCall fromInsuranceCompanyEmailedRefundsTeam forCreditReviewEstablishedPaymentPlanTookPayment$100 -$500Explained thatER PhysicianGroup isSeparateEntityMailedFinancialAssistanceApplicationExplainedFinancialAssistanceExplainedHospitalBasedClinic BillingDX CodeChangeRequestedRefunded/VoidedPatient PaymentEmailedPosting -Any WorkRelatedReasonPaymentBetween$2,001 -$2500

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took a Payement in CarePayment
  2. Explained and Promoted CarePayment
  3. Had a Magic Account
  4. Emailed BCBS Follow Up for Any Work-Related Reason
  5. Used RevCycle
  6. Ran a Patient Estimate
  7. Had a Supervisor Call
  8. Payment Between $501 - $1,000
  9. Took an ACH Payment
  10. Took Payment $1,501 - $2,000
  11. Took Settlement Payment for Other CSR
  12. Loudly Sobbed in Bathroom Stall
  13. Had a DDC Account
  14. Explained the UHC Contract Negotiation
  15. Handled Call from Insurance Company
  16. Emailed Refunds Team for Credit Review
  17. Established Payment Plan
  18. Took Payment $100 - $500
  19. Explained that ER Physician Group is Separate Entity
  20. Mailed Financial Assistance Application
  21. Explained Financial Assistance
  22. Explained Hospital Based Clinic Billing
  23. DX Code Change Requested
  24. Refunded/Voided Patient Payment
  25. Emailed Posting - Any Work Related Reason
  26. Payment Between $2,001 - $2500