ProvidedclearinstructionsDe-escalateda tensesituationWentabove andbeyond fora patientAnswereda phonecallpolitelyGreeted apatientwith asmileHad apositiveinteractionwith apatientRemindeda patientabout afollow-upAssisteda walk-inpatientManaged acomplaintprofessionallyReceivedpositivefeedbackfrom apatientListenedactively toa patientEnsuredpatientconfidentialityProvidedservicewithout adelayRespondedto apatient’squestionAssisted apatientwithpaperworkOffered asolution toa patientproblemExplainedaprocedureclearlyHelpedwithpatientflowSolved apatient’sissue onthe spotMaintaineda clean andwelcomingwork areaThankedpatientsfor theirpatienceShowedempathy toa patient’sconcernReceiveda “thankyou” froma patientStayedcalm in astressfulmomentProvidedclearinstructionsDe-escalateda tensesituationWentabove andbeyond fora patientAnswereda phonecallpolitelyGreeted apatientwith asmileHad apositiveinteractionwith apatientRemindeda patientabout afollow-upAssisteda walk-inpatientManaged acomplaintprofessionallyReceivedpositivefeedbackfrom apatientListenedactively toa patientEnsuredpatientconfidentialityProvidedservicewithout adelayRespondedto apatient’squestionAssisted apatientwithpaperworkOffered asolution toa patientproblemExplainedaprocedureclearlyHelpedwithpatientflowSolved apatient’sissue onthe spotMaintaineda clean andwelcomingwork areaThankedpatientsfor theirpatienceShowedempathy toa patient’sconcernReceiveda “thankyou” froma patientStayedcalm in astressfulmoment

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided clear instructions
  2. De-escalated a tense situation
  3. Went above and beyond for a patient
  4. Answered a phone call politely
  5. Greeted a patient with a smile
  6. Had a positive interaction with a patient
  7. Reminded a patient about a follow-up
  8. Assisted a walk-in patient
  9. Managed a complaint professionally
  10. Received positive feedback from a patient
  11. Listened actively to a patient
  12. Ensured patient confidentiality
  13. Provided service without a delay
  14. Responded to a patient’s question
  15. Assisted a patient with paperwork
  16. Offered a solution to a patient problem
  17. Explained a procedure clearly
  18. Helped with patient flow
  19. Solved a patient’s issue on the spot
  20. Maintained a clean and welcoming work area
  21. Thanked patients for their patience
  22. Showed empathy to a patient’s concern
  23. Received a “thank you” from a patient
  24. Stayed calm in a stressful moment