ProvidedclearinstructionsRespondedto apatient’squestionOffered asolution toa patientproblemAnswereda phonecallpolitelyExplainedaprocedureclearlyRemindeda patientabout afollow-upEnsuredpatientconfidentialityHelpedwithpatientflowAssisteda walk-inpatientStayedcalm in astressfulmomentSolved apatient’sissue onthe spotMaintaineda clean andwelcomingwork areaThankedpatientsfor theirpatienceHad apositiveinteractionwith apatientManaged acomplaintprofessionallyAssisted apatientwithpaperworkListenedactively toa patientGreeted apatientwith asmileWentabove andbeyond fora patientReceiveda “thankyou” froma patientDe-escalateda tensesituationShowedempathy toa patient’sconcernProvidedservicewithout adelayReceivedpositivefeedbackfrom apatientProvidedclearinstructionsRespondedto apatient’squestionOffered asolution toa patientproblemAnswereda phonecallpolitelyExplainedaprocedureclearlyRemindeda patientabout afollow-upEnsuredpatientconfidentialityHelpedwithpatientflowAssisteda walk-inpatientStayedcalm in astressfulmomentSolved apatient’sissue onthe spotMaintaineda clean andwelcomingwork areaThankedpatientsfor theirpatienceHad apositiveinteractionwith apatientManaged acomplaintprofessionallyAssisted apatientwithpaperworkListenedactively toa patientGreeted apatientwith asmileWentabove andbeyond fora patientReceiveda “thankyou” froma patientDe-escalateda tensesituationShowedempathy toa patient’sconcernProvidedservicewithout adelayReceivedpositivefeedbackfrom apatient

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided clear instructions
  2. Responded to a patient’s question
  3. Offered a solution to a patient problem
  4. Answered a phone call politely
  5. Explained a procedure clearly
  6. Reminded a patient about a follow-up
  7. Ensured patient confidentiality
  8. Helped with patient flow
  9. Assisted a walk-in patient
  10. Stayed calm in a stressful moment
  11. Solved a patient’s issue on the spot
  12. Maintained a clean and welcoming work area
  13. Thanked patients for their patience
  14. Had a positive interaction with a patient
  15. Managed a complaint professionally
  16. Assisted a patient with paperwork
  17. Listened actively to a patient
  18. Greeted a patient with a smile
  19. Went above and beyond for a patient
  20. Received a “thank you” from a patient
  21. De-escalated a tense situation
  22. Showed empathy to a patient’s concern
  23. Provided service without a delay
  24. Received positive feedback from a patient