Listenedactively toa patientExplainedaprocedureclearlyHelpedwithpatientflowManaged acomplaintprofessionallyDe-escalateda tensesituationMaintaineda clean andwelcomingwork areaShowedempathy toa patient’sconcernWentabove andbeyond fora patientReceiveda “thankyou” froma patientAnswereda phonecallpolitelyEnsuredpatientconfidentialityRespondedto apatient’squestionSolved apatient’sissue onthe spotProvidedclearinstructionsRemindeda patientabout afollow-upOffered asolution toa patientproblemAssisteda walk-inpatientThankedpatientsfor theirpatienceAssisted apatientwithpaperworkReceivedpositivefeedbackfrom apatientStayedcalm in astressfulmomentGreeted apatientwith asmileProvidedservicewithout adelayHad apositiveinteractionwith apatientListenedactively toa patientExplainedaprocedureclearlyHelpedwithpatientflowManaged acomplaintprofessionallyDe-escalateda tensesituationMaintaineda clean andwelcomingwork areaShowedempathy toa patient’sconcernWentabove andbeyond fora patientReceiveda “thankyou” froma patientAnswereda phonecallpolitelyEnsuredpatientconfidentialityRespondedto apatient’squestionSolved apatient’sissue onthe spotProvidedclearinstructionsRemindeda patientabout afollow-upOffered asolution toa patientproblemAssisteda walk-inpatientThankedpatientsfor theirpatienceAssisted apatientwithpaperworkReceivedpositivefeedbackfrom apatientStayedcalm in astressfulmomentGreeted apatientwith asmileProvidedservicewithout adelayHad apositiveinteractionwith apatient

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Listened actively to a patient
  2. Explained a procedure clearly
  3. Helped with patient flow
  4. Managed a complaint professionally
  5. De-escalated a tense situation
  6. Maintained a clean and welcoming work area
  7. Showed empathy to a patient’s concern
  8. Went above and beyond for a patient
  9. Received a “thank you” from a patient
  10. Answered a phone call politely
  11. Ensured patient confidentiality
  12. Responded to a patient’s question
  13. Solved a patient’s issue on the spot
  14. Provided clear instructions
  15. Reminded a patient about a follow-up
  16. Offered a solution to a patient problem
  17. Assisted a walk-in patient
  18. Thanked patients for their patience
  19. Assisted a patient with paperwork
  20. Received positive feedback from a patient
  21. Stayed calm in a stressful moment
  22. Greeted a patient with a smile
  23. Provided service without a delay
  24. Had a positive interaction with a patient