Receiveda “thankyou” froma patientProvidedclearinstructionsAnswereda phonecallpolitelyAssisteda walk-inpatientOffered asolution toa patientproblemExplainedaprocedureclearlyListenedactively toa patientSolved apatient’sissue onthe spotMaintaineda clean andwelcomingwork areaThankedpatientsfor theirpatienceShowedempathy toa patient’sconcernGreeted apatientwith asmileHelpedwithpatientflowRemindeda patientabout afollow-upAssisted apatientwithpaperworkReceivedpositivefeedbackfrom apatientStayedcalm in astressfulmomentWentabove andbeyond fora patientManaged acomplaintprofessionallyProvidedservicewithout adelayRespondedto apatient’squestionHad apositiveinteractionwith apatientEnsuredpatientconfidentialityDe-escalateda tensesituationReceiveda “thankyou” froma patientProvidedclearinstructionsAnswereda phonecallpolitelyAssisteda walk-inpatientOffered asolution toa patientproblemExplainedaprocedureclearlyListenedactively toa patientSolved apatient’sissue onthe spotMaintaineda clean andwelcomingwork areaThankedpatientsfor theirpatienceShowedempathy toa patient’sconcernGreeted apatientwith asmileHelpedwithpatientflowRemindeda patientabout afollow-upAssisted apatientwithpaperworkReceivedpositivefeedbackfrom apatientStayedcalm in astressfulmomentWentabove andbeyond fora patientManaged acomplaintprofessionallyProvidedservicewithout adelayRespondedto apatient’squestionHad apositiveinteractionwith apatientEnsuredpatientconfidentialityDe-escalateda tensesituation

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a “thank you” from a patient
  2. Provided clear instructions
  3. Answered a phone call politely
  4. Assisted a walk-in patient
  5. Offered a solution to a patient problem
  6. Explained a procedure clearly
  7. Listened actively to a patient
  8. Solved a patient’s issue on the spot
  9. Maintained a clean and welcoming work area
  10. Thanked patients for their patience
  11. Showed empathy to a patient’s concern
  12. Greeted a patient with a smile
  13. Helped with patient flow
  14. Reminded a patient about a follow-up
  15. Assisted a patient with paperwork
  16. Received positive feedback from a patient
  17. Stayed calm in a stressful moment
  18. Went above and beyond for a patient
  19. Managed a complaint professionally
  20. Provided service without a delay
  21. Responded to a patient’s question
  22. Had a positive interaction with a patient
  23. Ensured patient confidentiality
  24. De-escalated a tense situation