HelpedwithpatientflowHad apositiveinteractionwith apatientExplainedaprocedureclearlyOffered asolution toa patientproblemRespondedto apatient’squestionAssisteda walk-inpatientSolved apatient’sissue onthe spotStayedcalm in astressfulmomentReceiveda “thankyou” froma patientProvidedclearinstructionsAnswereda phonecallpolitelyEnsuredpatientconfidentialityProvidedservicewithout adelayShowedempathy toa patient’sconcernMaintaineda clean andwelcomingwork areaDe-escalateda tensesituationRemindeda patientabout afollow-upAssisted apatientwithpaperworkWentabove andbeyond fora patientManaged acomplaintprofessionallyListenedactively toa patientGreeted apatientwith asmileReceivedpositivefeedbackfrom apatientThankedpatientsfor theirpatienceHelpedwithpatientflowHad apositiveinteractionwith apatientExplainedaprocedureclearlyOffered asolution toa patientproblemRespondedto apatient’squestionAssisteda walk-inpatientSolved apatient’sissue onthe spotStayedcalm in astressfulmomentReceiveda “thankyou” froma patientProvidedclearinstructionsAnswereda phonecallpolitelyEnsuredpatientconfidentialityProvidedservicewithout adelayShowedempathy toa patient’sconcernMaintaineda clean andwelcomingwork areaDe-escalateda tensesituationRemindeda patientabout afollow-upAssisted apatientwithpaperworkWentabove andbeyond fora patientManaged acomplaintprofessionallyListenedactively toa patientGreeted apatientwith asmileReceivedpositivefeedbackfrom apatientThankedpatientsfor theirpatience

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped with patient flow
  2. Had a positive interaction with a patient
  3. Explained a procedure clearly
  4. Offered a solution to a patient problem
  5. Responded to a patient’s question
  6. Assisted a walk-in patient
  7. Solved a patient’s issue on the spot
  8. Stayed calm in a stressful moment
  9. Received a “thank you” from a patient
  10. Provided clear instructions
  11. Answered a phone call politely
  12. Ensured patient confidentiality
  13. Provided service without a delay
  14. Showed empathy to a patient’s concern
  15. Maintained a clean and welcoming work area
  16. De-escalated a tense situation
  17. Reminded a patient about a follow-up
  18. Assisted a patient with paperwork
  19. Went above and beyond for a patient
  20. Managed a complaint professionally
  21. Listened actively to a patient
  22. Greeted a patient with a smile
  23. Received positive feedback from a patient
  24. Thanked patients for their patience