Maintaineda clean andwelcomingwork areaWentabove andbeyond fora patientAnswereda phonecallpolitelyReceivedpositivefeedbackfrom apatientEnsuredpatientconfidentialityShowedempathy toa patient’sconcernOffered asolution toa patientproblemRemindeda patientabout afollow-upRespondedto apatient’squestionGreeted apatientwith asmileExplainedaprocedureclearlyAssisted apatientwithpaperworkProvidedclearinstructionsProvidedservicewithout adelayHelpedwithpatientflowThankedpatientsfor theirpatienceManaged acomplaintprofessionallyReceiveda “thankyou” froma patientListenedactively toa patientHad apositiveinteractionwith apatientStayedcalm in astressfulmomentDe-escalateda tensesituationAssisteda walk-inpatientSolved apatient’sissue onthe spotMaintaineda clean andwelcomingwork areaWentabove andbeyond fora patientAnswereda phonecallpolitelyReceivedpositivefeedbackfrom apatientEnsuredpatientconfidentialityShowedempathy toa patient’sconcernOffered asolution toa patientproblemRemindeda patientabout afollow-upRespondedto apatient’squestionGreeted apatientwith asmileExplainedaprocedureclearlyAssisted apatientwithpaperworkProvidedclearinstructionsProvidedservicewithout adelayHelpedwithpatientflowThankedpatientsfor theirpatienceManaged acomplaintprofessionallyReceiveda “thankyou” froma patientListenedactively toa patientHad apositiveinteractionwith apatientStayedcalm in astressfulmomentDe-escalateda tensesituationAssisteda walk-inpatientSolved apatient’sissue onthe spot

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Maintained a clean and welcoming work area
  2. Went above and beyond for a patient
  3. Answered a phone call politely
  4. Received positive feedback from a patient
  5. Ensured patient confidentiality
  6. Showed empathy to a patient’s concern
  7. Offered a solution to a patient problem
  8. Reminded a patient about a follow-up
  9. Responded to a patient’s question
  10. Greeted a patient with a smile
  11. Explained a procedure clearly
  12. Assisted a patient with paperwork
  13. Provided clear instructions
  14. Provided service without a delay
  15. Helped with patient flow
  16. Thanked patients for their patience
  17. Managed a complaint professionally
  18. Received a “thank you” from a patient
  19. Listened actively to a patient
  20. Had a positive interaction with a patient
  21. Stayed calm in a stressful moment
  22. De-escalated a tense situation
  23. Assisted a walk-in patient
  24. Solved a patient’s issue on the spot