Respondedto apatient’squestionGreeted apatientwith asmileReceivedpositivefeedbackfrom apatientListenedactively toa patientSolved apatient’sissue onthe spotStayedcalm in astressfulmomentThankedpatientsfor theirpatienceShowedempathy toa patient’sconcernWentabove andbeyond fora patientProvidedservicewithout adelayAssisteda walk-inpatientAnswereda phonecallpolitelyAssisted apatientwithpaperworkManaged acomplaintprofessionallyMaintaineda clean andwelcomingwork areaProvidedclearinstructionsOffered asolution toa patientproblemRemindeda patientabout afollow-upHad apositiveinteractionwith apatientEnsuredpatientconfidentialityExplainedaprocedureclearlyReceiveda “thankyou” froma patientDe-escalateda tensesituationHelpedwithpatientflowRespondedto apatient’squestionGreeted apatientwith asmileReceivedpositivefeedbackfrom apatientListenedactively toa patientSolved apatient’sissue onthe spotStayedcalm in astressfulmomentThankedpatientsfor theirpatienceShowedempathy toa patient’sconcernWentabove andbeyond fora patientProvidedservicewithout adelayAssisteda walk-inpatientAnswereda phonecallpolitelyAssisted apatientwithpaperworkManaged acomplaintprofessionallyMaintaineda clean andwelcomingwork areaProvidedclearinstructionsOffered asolution toa patientproblemRemindeda patientabout afollow-upHad apositiveinteractionwith apatientEnsuredpatientconfidentialityExplainedaprocedureclearlyReceiveda “thankyou” froma patientDe-escalateda tensesituationHelpedwithpatientflow

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Responded to a patient’s question
  2. Greeted a patient with a smile
  3. Received positive feedback from a patient
  4. Listened actively to a patient
  5. Solved a patient’s issue on the spot
  6. Stayed calm in a stressful moment
  7. Thanked patients for their patience
  8. Showed empathy to a patient’s concern
  9. Went above and beyond for a patient
  10. Provided service without a delay
  11. Assisted a walk-in patient
  12. Answered a phone call politely
  13. Assisted a patient with paperwork
  14. Managed a complaint professionally
  15. Maintained a clean and welcoming work area
  16. Provided clear instructions
  17. Offered a solution to a patient problem
  18. Reminded a patient about a follow-up
  19. Had a positive interaction with a patient
  20. Ensured patient confidentiality
  21. Explained a procedure clearly
  22. Received a “thank you” from a patient
  23. De-escalated a tense situation
  24. Helped with patient flow