Solved apatient’sissue onthe spotThankedpatientsfor theirpatienceDe-escalateda tensesituationAssisteda walk-inpatientExplainedaprocedureclearlyAnswereda phonecallpolitelyOffered asolution toa patientproblemWentabove andbeyond fora patientRemindeda patientabout afollow-upManaged acomplaintprofessionallyReceiveda “thankyou” froma patientListenedactively toa patientRespondedto apatient’squestionProvidedservicewithout adelayAssisted apatientwithpaperworkStayedcalm in astressfulmomentReceivedpositivefeedbackfrom apatientMaintaineda clean andwelcomingwork areaProvidedclearinstructionsEnsuredpatientconfidentialityShowedempathy toa patient’sconcernHelpedwithpatientflowGreeted apatientwith asmileHad apositiveinteractionwith apatientSolved apatient’sissue onthe spotThankedpatientsfor theirpatienceDe-escalateda tensesituationAssisteda walk-inpatientExplainedaprocedureclearlyAnswereda phonecallpolitelyOffered asolution toa patientproblemWentabove andbeyond fora patientRemindeda patientabout afollow-upManaged acomplaintprofessionallyReceiveda “thankyou” froma patientListenedactively toa patientRespondedto apatient’squestionProvidedservicewithout adelayAssisted apatientwithpaperworkStayedcalm in astressfulmomentReceivedpositivefeedbackfrom apatientMaintaineda clean andwelcomingwork areaProvidedclearinstructionsEnsuredpatientconfidentialityShowedempathy toa patient’sconcernHelpedwithpatientflowGreeted apatientwith asmileHad apositiveinteractionwith apatient

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Solved a patient’s issue on the spot
  2. Thanked patients for their patience
  3. De-escalated a tense situation
  4. Assisted a walk-in patient
  5. Explained a procedure clearly
  6. Answered a phone call politely
  7. Offered a solution to a patient problem
  8. Went above and beyond for a patient
  9. Reminded a patient about a follow-up
  10. Managed a complaint professionally
  11. Received a “thank you” from a patient
  12. Listened actively to a patient
  13. Responded to a patient’s question
  14. Provided service without a delay
  15. Assisted a patient with paperwork
  16. Stayed calm in a stressful moment
  17. Received positive feedback from a patient
  18. Maintained a clean and welcoming work area
  19. Provided clear instructions
  20. Ensured patient confidentiality
  21. Showed empathy to a patient’s concern
  22. Helped with patient flow
  23. Greeted a patient with a smile
  24. Had a positive interaction with a patient