Thankedpatientsfor theirpatienceRemindeda patientabout afollow-upExplainedaprocedureclearlyMaintaineda clean andwelcomingwork areaAnswereda phonecallpolitelyShowedempathy toa patient’sconcernProvidedservicewithout adelayWentabove andbeyond fora patientAssisted apatientwithpaperworkHad apositiveinteractionwith apatientListenedactively toa patientAssisteda walk-inpatientReceivedpositivefeedbackfrom apatientSolved apatient’sissue onthe spotHelpedwithpatientflowDe-escalateda tensesituationReceiveda “thankyou” froma patientManaged acomplaintprofessionallyEnsuredpatientconfidentialityOffered asolution toa patientproblemRespondedto apatient’squestionGreeted apatientwith asmileStayedcalm in astressfulmomentProvidedclearinstructionsThankedpatientsfor theirpatienceRemindeda patientabout afollow-upExplainedaprocedureclearlyMaintaineda clean andwelcomingwork areaAnswereda phonecallpolitelyShowedempathy toa patient’sconcernProvidedservicewithout adelayWentabove andbeyond fora patientAssisted apatientwithpaperworkHad apositiveinteractionwith apatientListenedactively toa patientAssisteda walk-inpatientReceivedpositivefeedbackfrom apatientSolved apatient’sissue onthe spotHelpedwithpatientflowDe-escalateda tensesituationReceiveda “thankyou” froma patientManaged acomplaintprofessionallyEnsuredpatientconfidentialityOffered asolution toa patientproblemRespondedto apatient’squestionGreeted apatientwith asmileStayedcalm in astressfulmomentProvidedclearinstructions

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thanked patients for their patience
  2. Reminded a patient about a follow-up
  3. Explained a procedure clearly
  4. Maintained a clean and welcoming work area
  5. Answered a phone call politely
  6. Showed empathy to a patient’s concern
  7. Provided service without a delay
  8. Went above and beyond for a patient
  9. Assisted a patient with paperwork
  10. Had a positive interaction with a patient
  11. Listened actively to a patient
  12. Assisted a walk-in patient
  13. Received positive feedback from a patient
  14. Solved a patient’s issue on the spot
  15. Helped with patient flow
  16. De-escalated a tense situation
  17. Received a “thank you” from a patient
  18. Managed a complaint professionally
  19. Ensured patient confidentiality
  20. Offered a solution to a patient problem
  21. Responded to a patient’s question
  22. Greeted a patient with a smile
  23. Stayed calm in a stressful moment
  24. Provided clear instructions