Wentabove andbeyond fora patientSolved apatient’sissue onthe spotDe-escalateda tensesituationStayedcalm in astressfulmomentAssisteda walk-inpatientMaintaineda clean andwelcomingwork areaManaged acomplaintprofessionallyGreeted apatientwith asmileHad apositiveinteractionwith apatientProvidedclearinstructionsReceiveda “thankyou” froma patientExplainedaprocedureclearlyThankedpatientsfor theirpatienceReceivedpositivefeedbackfrom apatientEnsuredpatientconfidentialityShowedempathy toa patient’sconcernRemindeda patientabout afollow-upOffered asolution toa patientproblemHelpedwithpatientflowListenedactively toa patientAssisted apatientwithpaperworkAnswereda phonecallpolitelyProvidedservicewithout adelayRespondedto apatient’squestionWentabove andbeyond fora patientSolved apatient’sissue onthe spotDe-escalateda tensesituationStayedcalm in astressfulmomentAssisteda walk-inpatientMaintaineda clean andwelcomingwork areaManaged acomplaintprofessionallyGreeted apatientwith asmileHad apositiveinteractionwith apatientProvidedclearinstructionsReceiveda “thankyou” froma patientExplainedaprocedureclearlyThankedpatientsfor theirpatienceReceivedpositivefeedbackfrom apatientEnsuredpatientconfidentialityShowedempathy toa patient’sconcernRemindeda patientabout afollow-upOffered asolution toa patientproblemHelpedwithpatientflowListenedactively toa patientAssisted apatientwithpaperworkAnswereda phonecallpolitelyProvidedservicewithout adelayRespondedto apatient’squestion

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Went above and beyond for a patient
  2. Solved a patient’s issue on the spot
  3. De-escalated a tense situation
  4. Stayed calm in a stressful moment
  5. Assisted a walk-in patient
  6. Maintained a clean and welcoming work area
  7. Managed a complaint professionally
  8. Greeted a patient with a smile
  9. Had a positive interaction with a patient
  10. Provided clear instructions
  11. Received a “thank you” from a patient
  12. Explained a procedure clearly
  13. Thanked patients for their patience
  14. Received positive feedback from a patient
  15. Ensured patient confidentiality
  16. Showed empathy to a patient’s concern
  17. Reminded a patient about a follow-up
  18. Offered a solution to a patient problem
  19. Helped with patient flow
  20. Listened actively to a patient
  21. Assisted a patient with paperwork
  22. Answered a phone call politely
  23. Provided service without a delay
  24. Responded to a patient’s question