Showedempathy toa patient’sconcernOffered asolution toa patientproblemDe-escalateda tensesituationMaintaineda clean andwelcomingwork areaStayedcalm in astressfulmomentProvidedservicewithout adelayListenedactively toa patientThankedpatientsfor theirpatienceHad apositiveinteractionwith apatientGreeted apatientwith asmileEnsuredpatientconfidentialityAnswereda phonecallpolitelyExplainedaprocedureclearlyRespondedto apatient’squestionManaged acomplaintprofessionallySolved apatient’sissue onthe spotReceivedpositivefeedbackfrom apatientProvidedclearinstructionsAssisted apatientwithpaperworkReceiveda “thankyou” froma patientWentabove andbeyond fora patientRemindeda patientabout afollow-upAssisteda walk-inpatientHelpedwithpatientflowShowedempathy toa patient’sconcernOffered asolution toa patientproblemDe-escalateda tensesituationMaintaineda clean andwelcomingwork areaStayedcalm in astressfulmomentProvidedservicewithout adelayListenedactively toa patientThankedpatientsfor theirpatienceHad apositiveinteractionwith apatientGreeted apatientwith asmileEnsuredpatientconfidentialityAnswereda phonecallpolitelyExplainedaprocedureclearlyRespondedto apatient’squestionManaged acomplaintprofessionallySolved apatient’sissue onthe spotReceivedpositivefeedbackfrom apatientProvidedclearinstructionsAssisted apatientwithpaperworkReceiveda “thankyou” froma patientWentabove andbeyond fora patientRemindeda patientabout afollow-upAssisteda walk-inpatientHelpedwithpatientflow

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Showed empathy to a patient’s concern
  2. Offered a solution to a patient problem
  3. De-escalated a tense situation
  4. Maintained a clean and welcoming work area
  5. Stayed calm in a stressful moment
  6. Provided service without a delay
  7. Listened actively to a patient
  8. Thanked patients for their patience
  9. Had a positive interaction with a patient
  10. Greeted a patient with a smile
  11. Ensured patient confidentiality
  12. Answered a phone call politely
  13. Explained a procedure clearly
  14. Responded to a patient’s question
  15. Managed a complaint professionally
  16. Solved a patient’s issue on the spot
  17. Received positive feedback from a patient
  18. Provided clear instructions
  19. Assisted a patient with paperwork
  20. Received a “thank you” from a patient
  21. Went above and beyond for a patient
  22. Reminded a patient about a follow-up
  23. Assisted a walk-in patient
  24. Helped with patient flow