Maintaineda clean andwelcomingwork areaWentabove andbeyond fora patientAssisteda walk-inpatientDe-escalateda tensesituationListenedactively toa patientSolved apatient’sissue onthe spotManaged acomplaintprofessionallyReceiveda “thankyou” froma patientEnsuredpatientconfidentialityProvidedclearinstructionsExplainedaprocedureclearlyGreeted apatientwith asmileHelpedwithpatientflowRemindeda patientabout afollow-upStayedcalm in astressfulmomentHad apositiveinteractionwith apatientProvidedservicewithout adelayThankedpatientsfor theirpatienceReceivedpositivefeedbackfrom apatientAssisted apatientwithpaperworkOffered asolution toa patientproblemAnswereda phonecallpolitelyShowedempathy toa patient’sconcernRespondedto apatient’squestionMaintaineda clean andwelcomingwork areaWentabove andbeyond fora patientAssisteda walk-inpatientDe-escalateda tensesituationListenedactively toa patientSolved apatient’sissue onthe spotManaged acomplaintprofessionallyReceiveda “thankyou” froma patientEnsuredpatientconfidentialityProvidedclearinstructionsExplainedaprocedureclearlyGreeted apatientwith asmileHelpedwithpatientflowRemindeda patientabout afollow-upStayedcalm in astressfulmomentHad apositiveinteractionwith apatientProvidedservicewithout adelayThankedpatientsfor theirpatienceReceivedpositivefeedbackfrom apatientAssisted apatientwithpaperworkOffered asolution toa patientproblemAnswereda phonecallpolitelyShowedempathy toa patient’sconcernRespondedto apatient’squestion

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Maintained a clean and welcoming work area
  2. Went above and beyond for a patient
  3. Assisted a walk-in patient
  4. De-escalated a tense situation
  5. Listened actively to a patient
  6. Solved a patient’s issue on the spot
  7. Managed a complaint professionally
  8. Received a “thank you” from a patient
  9. Ensured patient confidentiality
  10. Provided clear instructions
  11. Explained a procedure clearly
  12. Greeted a patient with a smile
  13. Helped with patient flow
  14. Reminded a patient about a follow-up
  15. Stayed calm in a stressful moment
  16. Had a positive interaction with a patient
  17. Provided service without a delay
  18. Thanked patients for their patience
  19. Received positive feedback from a patient
  20. Assisted a patient with paperwork
  21. Offered a solution to a patient problem
  22. Answered a phone call politely
  23. Showed empathy to a patient’s concern
  24. Responded to a patient’s question