ExplainedaprocedureclearlyOffered asolution toa patientproblemMaintaineda clean andwelcomingwork areaShowedempathy toa patient’sconcernManaged acomplaintprofessionallySolved apatient’sissue onthe spotAssisteda walk-inpatientAssisted apatientwithpaperworkRespondedto apatient’squestionProvidedclearinstructionsReceiveda “thankyou” froma patientDe-escalateda tensesituationHelpedwithpatientflowProvidedservicewithout adelayListenedactively toa patientThankedpatientsfor theirpatienceEnsuredpatientconfidentialityWentabove andbeyond fora patientRemindeda patientabout afollow-upStayedcalm in astressfulmomentHad apositiveinteractionwith apatientAnswereda phonecallpolitelyReceivedpositivefeedbackfrom apatientGreeted apatientwith asmileExplainedaprocedureclearlyOffered asolution toa patientproblemMaintaineda clean andwelcomingwork areaShowedempathy toa patient’sconcernManaged acomplaintprofessionallySolved apatient’sissue onthe spotAssisteda walk-inpatientAssisted apatientwithpaperworkRespondedto apatient’squestionProvidedclearinstructionsReceiveda “thankyou” froma patientDe-escalateda tensesituationHelpedwithpatientflowProvidedservicewithout adelayListenedactively toa patientThankedpatientsfor theirpatienceEnsuredpatientconfidentialityWentabove andbeyond fora patientRemindeda patientabout afollow-upStayedcalm in astressfulmomentHad apositiveinteractionwith apatientAnswereda phonecallpolitelyReceivedpositivefeedbackfrom apatientGreeted apatientwith asmile

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained a procedure clearly
  2. Offered a solution to a patient problem
  3. Maintained a clean and welcoming work area
  4. Showed empathy to a patient’s concern
  5. Managed a complaint professionally
  6. Solved a patient’s issue on the spot
  7. Assisted a walk-in patient
  8. Assisted a patient with paperwork
  9. Responded to a patient’s question
  10. Provided clear instructions
  11. Received a “thank you” from a patient
  12. De-escalated a tense situation
  13. Helped with patient flow
  14. Provided service without a delay
  15. Listened actively to a patient
  16. Thanked patients for their patience
  17. Ensured patient confidentiality
  18. Went above and beyond for a patient
  19. Reminded a patient about a follow-up
  20. Stayed calm in a stressful moment
  21. Had a positive interaction with a patient
  22. Answered a phone call politely
  23. Received positive feedback from a patient
  24. Greeted a patient with a smile