HelpedwithpatientflowStayedcalm in astressfulmomentReceivedpositivefeedbackfrom apatientProvidedservicewithout adelayRespondedto apatient’squestionOffered asolution toa patientproblemAnswereda phonecallpolitelyAssisted apatientwithpaperworkHad apositiveinteractionwith apatientThankedpatientsfor theirpatienceExplainedaprocedureclearlyGreeted apatientwith asmileAssisteda walk-inpatientShowedempathy toa patient’sconcernSolved apatient’sissue onthe spotManaged acomplaintprofessionallyListenedactively toa patientRemindeda patientabout afollow-upWentabove andbeyond fora patientReceiveda “thankyou” froma patientProvidedclearinstructionsEnsuredpatientconfidentialityMaintaineda clean andwelcomingwork areaDe-escalateda tensesituationHelpedwithpatientflowStayedcalm in astressfulmomentReceivedpositivefeedbackfrom apatientProvidedservicewithout adelayRespondedto apatient’squestionOffered asolution toa patientproblemAnswereda phonecallpolitelyAssisted apatientwithpaperworkHad apositiveinteractionwith apatientThankedpatientsfor theirpatienceExplainedaprocedureclearlyGreeted apatientwith asmileAssisteda walk-inpatientShowedempathy toa patient’sconcernSolved apatient’sissue onthe spotManaged acomplaintprofessionallyListenedactively toa patientRemindeda patientabout afollow-upWentabove andbeyond fora patientReceiveda “thankyou” froma patientProvidedclearinstructionsEnsuredpatientconfidentialityMaintaineda clean andwelcomingwork areaDe-escalateda tensesituation

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped with patient flow
  2. Stayed calm in a stressful moment
  3. Received positive feedback from a patient
  4. Provided service without a delay
  5. Responded to a patient’s question
  6. Offered a solution to a patient problem
  7. Answered a phone call politely
  8. Assisted a patient with paperwork
  9. Had a positive interaction with a patient
  10. Thanked patients for their patience
  11. Explained a procedure clearly
  12. Greeted a patient with a smile
  13. Assisted a walk-in patient
  14. Showed empathy to a patient’s concern
  15. Solved a patient’s issue on the spot
  16. Managed a complaint professionally
  17. Listened actively to a patient
  18. Reminded a patient about a follow-up
  19. Went above and beyond for a patient
  20. Received a “thank you” from a patient
  21. Provided clear instructions
  22. Ensured patient confidentiality
  23. Maintained a clean and welcoming work area
  24. De-escalated a tense situation