Inadherencefor BreaksOfferVoiceBioOfferedGreenPathCallerwanted toleave you acomplimentConfirmAPOInfoSet CBforDCMAdv ifPruPaysCall was fullauthenticatedAssistedEE inPAAddTextOptionAssistedEE inTXAssisted EEin findingformsonlineFirst callresolutionInteractedin thechatEducateonMyBenefitssiteCapturean ATTN:CSPSet aPMRAddedEFTConfirmformsneededAssistedEE inFLAPaymentInquiryAssistedEE inNYSenda faxAdviseda TATInadherencefor BreaksOfferVoiceBioOfferedGreenPathCallerwanted toleave you acomplimentConfirmAPOInfoSet CBforDCMAdv ifPruPaysCall was fullauthenticatedAssistedEE inPAAddTextOptionAssistedEE inTXAssisted EEin findingformsonlineFirst callresolutionInteractedin thechatEducateonMyBenefitssiteCapturean ATTN:CSPSet aPMRAddedEFTConfirmformsneededAssistedEE inFLAPaymentInquiryAssistedEE inNYSenda faxAdviseda TAT

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. In adherence for Breaks
  2. Offer Voice Bio
  3. Offered GreenPath
  4. Caller wanted to leave you a compliment
  5. Confirm APO Info
  6. Set CB for DCM
  7. Adv if Pru Pays
  8. Call was full authenticated
  9. Assisted EE in PA
  10. Add Text Option
  11. Assisted EE in TX
  12. Assisted EE in finding forms online
  13. First call resolution
  14. Interacted in the chat
  15. Educate on MyBenefits site
  16. Capture an ATTN: CSP
  17. Set a PMR
  18. Added EFT
  19. Confirm forms needed
  20. Assisted EE in FLA
  21. Payment Inquiry
  22. Assisted EE in NY
  23. Send a fax
  24. Advised a TAT