Adviseda TATFirst callresolutionOfferedGreenPathAssistedEE inPAOfferVoiceBioAssistedEE inNYPaymentInquiryAssistedEE inFLACapturean ATTN:CSPInteractedin thechatAddTextOptionAdv ifPruPaysSet CBforDCMSenda faxCallerwanted toleave you acomplimentAddedEFTConfirmAPOInfoSet aPMRAssisted EEin findingformsonlineAssistedEE inTXInadherencefor BreaksCall was fullauthenticatedConfirmformsneededEducateonMyBenefitssiteAdviseda TATFirst callresolutionOfferedGreenPathAssistedEE inPAOfferVoiceBioAssistedEE inNYPaymentInquiryAssistedEE inFLACapturean ATTN:CSPInteractedin thechatAddTextOptionAdv ifPruPaysSet CBforDCMSenda faxCallerwanted toleave you acomplimentAddedEFTConfirmAPOInfoSet aPMRAssisted EEin findingformsonlineAssistedEE inTXInadherencefor BreaksCall was fullauthenticatedConfirmformsneededEducateonMyBenefitssite

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Advised a TAT
  2. First call resolution
  3. Offered GreenPath
  4. Assisted EE in PA
  5. Offer Voice Bio
  6. Assisted EE in NY
  7. Payment Inquiry
  8. Assisted EE in FLA
  9. Capture an ATTN: CSP
  10. Interacted in the chat
  11. Add Text Option
  12. Adv if Pru Pays
  13. Set CB for DCM
  14. Send a fax
  15. Caller wanted to leave you a compliment
  16. Added EFT
  17. Confirm APO Info
  18. Set a PMR
  19. Assisted EE in finding forms online
  20. Assisted EE in TX
  21. In adherence for Breaks
  22. Call was full authenticated
  23. Confirm forms needed
  24. Educate on MyBenefits site