Callerwanted toleave you acomplimentCall was fullauthenticatedConfirmformsneededPaymentInquiryAdviseda TATFirst callresolutionAddTextOptionOfferedGreenPathSenda faxInteractedin thechatConfirmAPOInfoAssisted EEin findingformsonlineSet aPMRAssistedEE inPAInadherencefor BreaksCapturean ATTN:CSPOfferVoiceBioAddedEFTAdv ifPruPaysAssistedEE inFLAAssistedEE inNYAssistedEE inTXEducateonMyBenefitssiteSet CBforDCMCallerwanted toleave you acomplimentCall was fullauthenticatedConfirmformsneededPaymentInquiryAdviseda TATFirst callresolutionAddTextOptionOfferedGreenPathSenda faxInteractedin thechatConfirmAPOInfoAssisted EEin findingformsonlineSet aPMRAssistedEE inPAInadherencefor BreaksCapturean ATTN:CSPOfferVoiceBioAddedEFTAdv ifPruPaysAssistedEE inFLAAssistedEE inNYAssistedEE inTXEducateonMyBenefitssiteSet CBforDCM

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Caller wanted to leave you a compliment
  2. Call was full authenticated
  3. Confirm forms needed
  4. Payment Inquiry
  5. Advised a TAT
  6. First call resolution
  7. Add Text Option
  8. Offered GreenPath
  9. Send a fax
  10. Interacted in the chat
  11. Confirm APO Info
  12. Assisted EE in finding forms online
  13. Set a PMR
  14. Assisted EE in PA
  15. In adherence for Breaks
  16. Capture an ATTN: CSP
  17. Offer Voice Bio
  18. Added EFT
  19. Adv if Pru Pays
  20. Assisted EE in FLA
  21. Assisted EE in NY
  22. Assisted EE in TX
  23. Educate on MyBenefits site
  24. Set CB for DCM