ConfirmAPOInfoAddedEFTAssistedEE inNYInadherencefor BreaksSet aPMROfferVoiceBioInteractedin thechatAdv ifPruPaysSenda faxSet CBforDCMCall was fullauthenticatedPaymentInquiryCallerwanted toleave you acomplimentConfirmformsneededFirst callresolutionAssistedEE inFLAAssistedEE inPAAddTextOptionAssisted EEin findingformsonlineAdviseda TATEducateonMyBenefitssiteAssistedEE inTXOfferedGreenPathCapturean ATTN:CSPConfirmAPOInfoAddedEFTAssistedEE inNYInadherencefor BreaksSet aPMROfferVoiceBioInteractedin thechatAdv ifPruPaysSenda faxSet CBforDCMCall was fullauthenticatedPaymentInquiryCallerwanted toleave you acomplimentConfirmformsneededFirst callresolutionAssistedEE inFLAAssistedEE inPAAddTextOptionAssisted EEin findingformsonlineAdviseda TATEducateonMyBenefitssiteAssistedEE inTXOfferedGreenPathCapturean ATTN:CSP

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confirm APO Info
  2. Added EFT
  3. Assisted EE in NY
  4. In adherence for Breaks
  5. Set a PMR
  6. Offer Voice Bio
  7. Interacted in the chat
  8. Adv if Pru Pays
  9. Send a fax
  10. Set CB for DCM
  11. Call was full authenticated
  12. Payment Inquiry
  13. Caller wanted to leave you a compliment
  14. Confirm forms needed
  15. First call resolution
  16. Assisted EE in FLA
  17. Assisted EE in PA
  18. Add Text Option
  19. Assisted EE in finding forms online
  20. Advised a TAT
  21. Educate on MyBenefits site
  22. Assisted EE in TX
  23. Offered GreenPath
  24. Capture an ATTN: CSP