Set aPMRCallerwanted toleave you acomplimentSet CBforDCMPaymentInquiryInadherencefor BreaksAdv ifPruPaysOfferedGreenPathAssistedEE inTXAssistedEE inPAAddedEFTAssistedEE inNYCall was fullauthenticatedCapturean ATTN:CSPAddTextOptionConfirmformsneededOfferVoiceBioSenda faxAssisted EEin findingformsonlineAssistedEE inFLAInteractedin thechatAdviseda TATConfirmAPOInfoFirst callresolutionEducateonMyBenefitssiteSet aPMRCallerwanted toleave you acomplimentSet CBforDCMPaymentInquiryInadherencefor BreaksAdv ifPruPaysOfferedGreenPathAssistedEE inTXAssistedEE inPAAddedEFTAssistedEE inNYCall was fullauthenticatedCapturean ATTN:CSPAddTextOptionConfirmformsneededOfferVoiceBioSenda faxAssisted EEin findingformsonlineAssistedEE inFLAInteractedin thechatAdviseda TATConfirmAPOInfoFirst callresolutionEducateonMyBenefitssite

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set a PMR
  2. Caller wanted to leave you a compliment
  3. Set CB for DCM
  4. Payment Inquiry
  5. In adherence for Breaks
  6. Adv if Pru Pays
  7. Offered GreenPath
  8. Assisted EE in TX
  9. Assisted EE in PA
  10. Added EFT
  11. Assisted EE in NY
  12. Call was full authenticated
  13. Capture an ATTN: CSP
  14. Add Text Option
  15. Confirm forms needed
  16. Offer Voice Bio
  17. Send a fax
  18. Assisted EE in finding forms online
  19. Assisted EE in FLA
  20. Interacted in the chat
  21. Advised a TAT
  22. Confirm APO Info
  23. First call resolution
  24. Educate on MyBenefits site