Capturean ATTN:CSPAddTextOptionSet CBforDCMAdv ifPruPaysOfferedGreenPathFirst callresolutionAssistedEE inFLAOfferVoiceBioCall was fullauthenticatedEducateonMyBenefitssiteAssistedEE inNYCallerwanted toleave you acomplimentSenda faxInadherencefor BreaksSet aPMRAddedEFTInteractedin thechatPaymentInquiryAdviseda TATAssisted EEin findingformsonlineConfirmformsneededAssistedEE inPAAssistedEE inTXConfirmAPOInfoCapturean ATTN:CSPAddTextOptionSet CBforDCMAdv ifPruPaysOfferedGreenPathFirst callresolutionAssistedEE inFLAOfferVoiceBioCall was fullauthenticatedEducateonMyBenefitssiteAssistedEE inNYCallerwanted toleave you acomplimentSenda faxInadherencefor BreaksSet aPMRAddedEFTInteractedin thechatPaymentInquiryAdviseda TATAssisted EEin findingformsonlineConfirmformsneededAssistedEE inPAAssistedEE inTXConfirmAPOInfo

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Capture an ATTN: CSP
  2. Add Text Option
  3. Set CB for DCM
  4. Adv if Pru Pays
  5. Offered GreenPath
  6. First call resolution
  7. Assisted EE in FLA
  8. Offer Voice Bio
  9. Call was full authenticated
  10. Educate on MyBenefits site
  11. Assisted EE in NY
  12. Caller wanted to leave you a compliment
  13. Send a fax
  14. In adherence for Breaks
  15. Set a PMR
  16. Added EFT
  17. Interacted in the chat
  18. Payment Inquiry
  19. Advised a TAT
  20. Assisted EE in finding forms online
  21. Confirm forms needed
  22. Assisted EE in PA
  23. Assisted EE in TX
  24. Confirm APO Info