Set CBforDCMCallerwanted toleave you acomplimentFirst callresolutionConfirmAPOInfoCapturean ATTN:CSPSet aPMRAdv ifPruPaysAddedEFTCall was fullauthenticatedConfirmformsneededAssistedEE inFLAInadherencefor BreaksAssistedEE inTXAssistedEE inPAAssistedEE inNYAddTextOptionOfferVoiceBioAssisted EEin findingformsonlinePaymentInquiryAdviseda TATSenda faxInteractedin thechatOfferedGreenPathEducateonMyBenefitssiteSet CBforDCMCallerwanted toleave you acomplimentFirst callresolutionConfirmAPOInfoCapturean ATTN:CSPSet aPMRAdv ifPruPaysAddedEFTCall was fullauthenticatedConfirmformsneededAssistedEE inFLAInadherencefor BreaksAssistedEE inTXAssistedEE inPAAssistedEE inNYAddTextOptionOfferVoiceBioAssisted EEin findingformsonlinePaymentInquiryAdviseda TATSenda faxInteractedin thechatOfferedGreenPathEducateonMyBenefitssite

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set CB for DCM
  2. Caller wanted to leave you a compliment
  3. First call resolution
  4. Confirm APO Info
  5. Capture an ATTN: CSP
  6. Set a PMR
  7. Adv if Pru Pays
  8. Added EFT
  9. Call was full authenticated
  10. Confirm forms needed
  11. Assisted EE in FLA
  12. In adherence for Breaks
  13. Assisted EE in TX
  14. Assisted EE in PA
  15. Assisted EE in NY
  16. Add Text Option
  17. Offer Voice Bio
  18. Assisted EE in finding forms online
  19. Payment Inquiry
  20. Advised a TAT
  21. Send a fax
  22. Interacted in the chat
  23. Offered GreenPath
  24. Educate on MyBenefits site