Set aPMRAssistedEE inTXAddedEFTAddTextOptionAssistedEE inPAFirst callresolutionInadherencefor BreaksPaymentInquiryInteractedin thechatOfferedGreenPathSenda faxCall was fullauthenticatedConfirmformsneededAdviseda TATAdv ifPruPaysCallerwanted toleave you acomplimentAssistedEE inNYAssistedEE inFLACapturean ATTN:CSPAssisted EEin findingformsonlineConfirmAPOInfoOfferVoiceBioSet CBforDCMEducateonMyBenefitssiteSet aPMRAssistedEE inTXAddedEFTAddTextOptionAssistedEE inPAFirst callresolutionInadherencefor BreaksPaymentInquiryInteractedin thechatOfferedGreenPathSenda faxCall was fullauthenticatedConfirmformsneededAdviseda TATAdv ifPruPaysCallerwanted toleave you acomplimentAssistedEE inNYAssistedEE inFLACapturean ATTN:CSPAssisted EEin findingformsonlineConfirmAPOInfoOfferVoiceBioSet CBforDCMEducateonMyBenefitssite

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set a PMR
  2. Assisted EE in TX
  3. Added EFT
  4. Add Text Option
  5. Assisted EE in PA
  6. First call resolution
  7. In adherence for Breaks
  8. Payment Inquiry
  9. Interacted in the chat
  10. Offered GreenPath
  11. Send a fax
  12. Call was full authenticated
  13. Confirm forms needed
  14. Advised a TAT
  15. Adv if Pru Pays
  16. Caller wanted to leave you a compliment
  17. Assisted EE in NY
  18. Assisted EE in FLA
  19. Capture an ATTN: CSP
  20. Assisted EE in finding forms online
  21. Confirm APO Info
  22. Offer Voice Bio
  23. Set CB for DCM
  24. Educate on MyBenefits site