AddedEFTEducateonMyBenefitssiteSenda faxAdviseda TATOfferVoiceBioPaymentInquiryOfferedGreenPathInadherencefor BreaksCallerwanted toleave you acomplimentAdv ifPruPaysConfirmAPOInfoConfirmformsneededAssistedEE inNYAssisted EEin findingformsonlineAssistedEE inPAAssistedEE inTXInteractedin thechatFirst callresolutionSet aPMRCapturean ATTN:CSPSet CBforDCMAddTextOptionAssistedEE inFLACall was fullauthenticatedAddedEFTEducateonMyBenefitssiteSenda faxAdviseda TATOfferVoiceBioPaymentInquiryOfferedGreenPathInadherencefor BreaksCallerwanted toleave you acomplimentAdv ifPruPaysConfirmAPOInfoConfirmformsneededAssistedEE inNYAssisted EEin findingformsonlineAssistedEE inPAAssistedEE inTXInteractedin thechatFirst callresolutionSet aPMRCapturean ATTN:CSPSet CBforDCMAddTextOptionAssistedEE inFLACall was fullauthenticated

Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Added EFT
  2. Educate on MyBenefits site
  3. Send a fax
  4. Advised a TAT
  5. Offer Voice Bio
  6. Payment Inquiry
  7. Offered GreenPath
  8. In adherence for Breaks
  9. Caller wanted to leave you a compliment
  10. Adv if Pru Pays
  11. Confirm APO Info
  12. Confirm forms needed
  13. Assisted EE in NY
  14. Assisted EE in finding forms online
  15. Assisted EE in PA
  16. Assisted EE in TX
  17. Interacted in the chat
  18. First call resolution
  19. Set a PMR
  20. Capture an ATTN: CSP
  21. Set CB for DCM
  22. Add Text Option
  23. Assisted EE in FLA
  24. Call was full authenticated