use theVL for 5callstodaydo atravelplan"Definitely canunderstandwhy thatwould beupsetting""Thank youfor being avaluedcustomer"take 4calls ina row"I would bemore thanhappy toassist youwith ...."Educate acustomer inhow to turn acard on andoff on OLBstandwhiletaking acallsay at thebeginning"Thank you forchoosingcornerstonebank this is ..."take acall at3:52pmsay at the endof call "thankyou for bankingat cornerstonebank"Sendsomeone atwork acomplimentthrough e-mailwiretake a callasking "areyou opentoday"say yourname atthe end ofa callHelp acustomeryou havemet inpersonAssisted acustomer withfinding theiraccountnumber on OLBsay theword"Splendid"on a callsend me anemail of yourfavoriteHalloweencandyHelp acustomer withthe samebirthday asyouMake acustomerlaughsay at theend of call"appreciateyourbusiness"load acc cardsend mehow manycalls youhave at 4pmuse theVL for 5callstodaydo atravelplan"Definitely canunderstandwhy thatwould beupsetting""Thank youfor being avaluedcustomer"take 4calls ina row"I would bemore thanhappy toassist youwith ...."Educate acustomer inhow to turn acard on andoff on OLBstandwhiletaking acallsay at thebeginning"Thank you forchoosingcornerstonebank this is ..."take acall at3:52pmsay at the endof call "thankyou for bankingat cornerstonebank"Sendsomeone atwork acomplimentthrough e-mailwiretake a callasking "areyou opentoday"say yourname atthe end ofa callHelp acustomeryou havemet inpersonAssisted acustomer withfinding theiraccountnumber on OLBsay theword"Splendid"on a callsend me anemail of yourfavoriteHalloweencandyHelp acustomer withthe samebirthday asyouMake acustomerlaughsay at theend of call"appreciateyourbusiness"load acc cardsend mehow manycalls youhave at 4pm

Customer care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. use the VL for 5 calls today
  2. do a travel plan
  3. "Definitely can understand why that would be upsetting"
  4. "Thank you for being a valued customer"
  5. take 4 calls in a row
  6. "I would be more than happy to assist you with ...."
  7. Educate a customer in how to turn a card on and off on OLB
  8. stand while taking a call
  9. say at the beginning "Thank you for choosing cornerstone bank this is ..."
  10. take a call at 3:52pm
  11. say at the end of call "thank you for banking at cornerstone bank"
  12. Send someone at work a compliment through e-mail
  13. wire
  14. take a call asking "are you open today"
  15. say your name at the end of a call
  16. Help a customer you have met in person
  17. Assisted a customer with finding their account number on OLB
  18. say the word "Splendid" on a call
  19. send me an email of your favorite Halloween candy
  20. Help a customer with the same birthday as you
  21. Make a customer laugh
  22. say at the end of call "appreciate your business"
  23. load a cc card
  24. send me how many calls you have at 4pm