Pt on thephonewhilechecking inPt needstheiraddressupdatedPt askaboutmaskpolicyPtmispronouncename of theirproviderPt is abrandnewpatientAsks topay abillPtmispronouncename of theirproviderPt shows upon wrongday for theirappointmentPt asks ifthey canuserestroomPt askswhichprovider theyare seeingPt askshow longthe waittime isPt hasn'tbeen seenwith ROCprovidersince 2020Pays forcopayusing acheckPt isselfpayPt ask youto set uptheir patientportalPt isneedingtabletassistancePt asks youto scheduleanotherappointmentPt asks youto contacttransportationservicesPt givesPSR acomplimentPt paysfullbalancePt is seencarrying acup/mugPt arrivesmore than30 min earlyto theirappointmentPays forcopayusingcashPt arrivesmore than15 min lateto theirappointmentPt on thephonewhilechecking inPt needstheiraddressupdatedPt askaboutmaskpolicyPtmispronouncename of theirproviderPt is abrandnewpatientAsks topay abillPtmispronouncename of theirproviderPt shows upon wrongday for theirappointmentPt asks ifthey canuserestroomPt askswhichprovider theyare seeingPt askshow longthe waittime isPt hasn'tbeen seenwith ROCprovidersince 2020Pays forcopayusing acheckPt isselfpayPt ask youto set uptheir patientportalPt isneedingtabletassistancePt asks youto scheduleanotherappointmentPt asks youto contacttransportationservicesPt givesPSR acomplimentPt paysfullbalancePt is seencarrying acup/mugPt arrivesmore than30 min earlyto theirappointmentPays forcopayusingcashPt arrivesmore than15 min lateto theirappointment

ROC-PSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt on the phone while checking in
  2. Pt needs their address updated
  3. Pt ask about mask policy
  4. Pt mispronounce name of their provider
  5. Pt is a brand new patient
  6. Asks to pay a bill
  7. Pt mispronounce name of their provider
  8. Pt shows up on wrong day for their appointment
  9. Pt asks if they can use restroom
  10. Pt asks which provider they are seeing
  11. Pt asks how long the wait time is
  12. Pt hasn't been seen with ROC provider since 2020
  13. Pays for copay using a check
  14. Pt is self pay
  15. Pt ask you to set up their patient portal
  16. Pt is needing tablet assistance
  17. Pt asks you to schedule another appointment
  18. Pt asks you to contact transportation services
  19. Pt gives PSR a compliment
  20. Pt pays full balance
  21. Pt is seen carrying a cup/mug
  22. Pt arrives more than 30 min early to their appointment
  23. Pays for copay using cash
  24. Pt arrives more than 15 min late to their appointment