Pt asks youto scheduleanotherappointmentPt askshow longthe waittime isPt hasn'tbeen seenwith ROCprovidersince 2020Pt isselfpayPt asks ifthey canuserestroomPt arrivesmore than30 min earlyto theirappointmentPays forcopayusingcashPt askaboutmaskpolicyPt givesPSR acomplimentPt is seencarrying acup/mugPt arrivesmore than15 min lateto theirappointmentPtmispronouncename of theirproviderPt askswhichprovider theyare seeingPt needstheiraddressupdatedPt on thephonewhilechecking inPtmispronouncename of theirproviderPt is abrandnewpatientPays forcopayusing acheckPt shows upon wrongday for theirappointmentPt ask youto set uptheir patientportalPt paysfullbalancePt isneedingtabletassistanceAsks topay abillPt asks youto contacttransportationservicesPt asks youto scheduleanotherappointmentPt askshow longthe waittime isPt hasn'tbeen seenwith ROCprovidersince 2020Pt isselfpayPt asks ifthey canuserestroomPt arrivesmore than30 min earlyto theirappointmentPays forcopayusingcashPt askaboutmaskpolicyPt givesPSR acomplimentPt is seencarrying acup/mugPt arrivesmore than15 min lateto theirappointmentPtmispronouncename of theirproviderPt askswhichprovider theyare seeingPt needstheiraddressupdatedPt on thephonewhilechecking inPtmispronouncename of theirproviderPt is abrandnewpatientPays forcopayusing acheckPt shows upon wrongday for theirappointmentPt ask youto set uptheir patientportalPt paysfullbalancePt isneedingtabletassistanceAsks topay abillPt asks youto contacttransportationservices

ROC-PSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt asks you to schedule another appointment
  2. Pt asks how long the wait time is
  3. Pt hasn't been seen with ROC provider since 2020
  4. Pt is self pay
  5. Pt asks if they can use restroom
  6. Pt arrives more than 30 min early to their appointment
  7. Pays for copay using cash
  8. Pt ask about mask policy
  9. Pt gives PSR a compliment
  10. Pt is seen carrying a cup/mug
  11. Pt arrives more than 15 min late to their appointment
  12. Pt mispronounce name of their provider
  13. Pt asks which provider they are seeing
  14. Pt needs their address updated
  15. Pt on the phone while checking in
  16. Pt mispronounce name of their provider
  17. Pt is a brand new patient
  18. Pays for copay using a check
  19. Pt shows up on wrong day for their appointment
  20. Pt ask you to set up their patient portal
  21. Pt pays full balance
  22. Pt is needing tablet assistance
  23. Asks to pay a bill
  24. Pt asks you to contact transportation services