Pt asks youto contacttransportationservicesPt askswhichprovider theyare seeingPt askaboutmaskpolicyPt isneedingtabletassistanceAsks topay abillPt isselfpayPt shows upon wrongday for theirappointmentPt is seencarrying acup/mugPt givesPSR acomplimentPt paysfullbalancePt askshow longthe waittime isPt arrivesmore than15 min lateto theirappointmentPt on thephonewhilechecking inPt hasn'tbeen seenwith ROCprovidersince 2020Pt asks ifthey canuserestroomPays forcopayusing acheckPtmispronouncename of theirproviderPays forcopayusingcashPt needstheiraddressupdatedPtmispronouncename of theirproviderPt asks youto scheduleanotherappointmentPt is abrandnewpatientPt arrivesmore than30 min earlyto theirappointmentPt ask youto set uptheir patientportalPt asks youto contacttransportationservicesPt askswhichprovider theyare seeingPt askaboutmaskpolicyPt isneedingtabletassistanceAsks topay abillPt isselfpayPt shows upon wrongday for theirappointmentPt is seencarrying acup/mugPt givesPSR acomplimentPt paysfullbalancePt askshow longthe waittime isPt arrivesmore than15 min lateto theirappointmentPt on thephonewhilechecking inPt hasn'tbeen seenwith ROCprovidersince 2020Pt asks ifthey canuserestroomPays forcopayusing acheckPtmispronouncename of theirproviderPays forcopayusingcashPt needstheiraddressupdatedPtmispronouncename of theirproviderPt asks youto scheduleanotherappointmentPt is abrandnewpatientPt arrivesmore than30 min earlyto theirappointmentPt ask youto set uptheir patientportal

ROC-PSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt asks you to contact transportation services
  2. Pt asks which provider they are seeing
  3. Pt ask about mask policy
  4. Pt is needing tablet assistance
  5. Asks to pay a bill
  6. Pt is self pay
  7. Pt shows up on wrong day for their appointment
  8. Pt is seen carrying a cup/mug
  9. Pt gives PSR a compliment
  10. Pt pays full balance
  11. Pt asks how long the wait time is
  12. Pt arrives more than 15 min late to their appointment
  13. Pt on the phone while checking in
  14. Pt hasn't been seen with ROC provider since 2020
  15. Pt asks if they can use restroom
  16. Pays for copay using a check
  17. Pt mispronounce name of their provider
  18. Pays for copay using cash
  19. Pt needs their address updated
  20. Pt mispronounce name of their provider
  21. Pt asks you to schedule another appointment
  22. Pt is a brand new patient
  23. Pt arrives more than 30 min early to their appointment
  24. Pt ask you to set up their patient portal