Pt on thephonewhilechecking inPt arrivesmore than30 min earlyto theirappointmentPt askshow longthe waittime isPt arrivesmore than15 min lateto theirappointmentPt givesPSR acomplimentPt hasn'tbeen seenwith ROCprovidersince 2020Ptmispronouncename of theirproviderPays forcopayusingcashPt is abrandnewpatientPt isselfpayPtmispronouncename of theirproviderPt asks youto contacttransportationservicesPt shows upon wrongday for theirappointmentPays forcopayusing acheckPt askswhichprovider theyare seeingAsks topay abillPt needstheiraddressupdatedPt askaboutmaskpolicyPt asks ifthey canuserestroomPt is seencarrying acup/mugPt isneedingtabletassistancePt paysfullbalancePt asks youto scheduleanotherappointmentPt ask youto set uptheir patientportalPt on thephonewhilechecking inPt arrivesmore than30 min earlyto theirappointmentPt askshow longthe waittime isPt arrivesmore than15 min lateto theirappointmentPt givesPSR acomplimentPt hasn'tbeen seenwith ROCprovidersince 2020Ptmispronouncename of theirproviderPays forcopayusingcashPt is abrandnewpatientPt isselfpayPtmispronouncename of theirproviderPt asks youto contacttransportationservicesPt shows upon wrongday for theirappointmentPays forcopayusing acheckPt askswhichprovider theyare seeingAsks topay abillPt needstheiraddressupdatedPt askaboutmaskpolicyPt asks ifthey canuserestroomPt is seencarrying acup/mugPt isneedingtabletassistancePt paysfullbalancePt asks youto scheduleanotherappointmentPt ask youto set uptheir patientportal

ROC-PSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt on the phone while checking in
  2. Pt arrives more than 30 min early to their appointment
  3. Pt asks how long the wait time is
  4. Pt arrives more than 15 min late to their appointment
  5. Pt gives PSR a compliment
  6. Pt hasn't been seen with ROC provider since 2020
  7. Pt mispronounce name of their provider
  8. Pays for copay using cash
  9. Pt is a brand new patient
  10. Pt is self pay
  11. Pt mispronounce name of their provider
  12. Pt asks you to contact transportation services
  13. Pt shows up on wrong day for their appointment
  14. Pays for copay using a check
  15. Pt asks which provider they are seeing
  16. Asks to pay a bill
  17. Pt needs their address updated
  18. Pt ask about mask policy
  19. Pt asks if they can use restroom
  20. Pt is seen carrying a cup/mug
  21. Pt is needing tablet assistance
  22. Pt pays full balance
  23. Pt asks you to schedule another appointment
  24. Pt ask you to set up their patient portal