Pt askshow longthe waittime isPt shows upon wrongday for theirappointmentPt asks ifthey canuserestroomPt hasn'tbeen seenwith ROCprovidersince 2020Pt arrivesmore than30 min earlyto theirappointmentPt isselfpayPt ask youto set uptheir patientportalAsks topay abillPays forcopayusingcashPt isneedingtabletassistancePt arrivesmore than15 min lateto theirappointmentPt paysfullbalancePt givesPSR acomplimentPtmispronouncename of theirproviderPt is seencarrying acup/mugPt asks youto contacttransportationservicesPt askswhichprovider theyare seeingPt asks youto scheduleanotherappointmentPt is abrandnewpatientPtmispronouncename of theirproviderPt on thephonewhilechecking inPt needstheiraddressupdatedPays forcopayusing acheckPt askaboutmaskpolicyPt askshow longthe waittime isPt shows upon wrongday for theirappointmentPt asks ifthey canuserestroomPt hasn'tbeen seenwith ROCprovidersince 2020Pt arrivesmore than30 min earlyto theirappointmentPt isselfpayPt ask youto set uptheir patientportalAsks topay abillPays forcopayusingcashPt isneedingtabletassistancePt arrivesmore than15 min lateto theirappointmentPt paysfullbalancePt givesPSR acomplimentPtmispronouncename of theirproviderPt is seencarrying acup/mugPt asks youto contacttransportationservicesPt askswhichprovider theyare seeingPt asks youto scheduleanotherappointmentPt is abrandnewpatientPtmispronouncename of theirproviderPt on thephonewhilechecking inPt needstheiraddressupdatedPays forcopayusing acheckPt askaboutmaskpolicy

ROC-PSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt asks how long the wait time is
  2. Pt shows up on wrong day for their appointment
  3. Pt asks if they can use restroom
  4. Pt hasn't been seen with ROC provider since 2020
  5. Pt arrives more than 30 min early to their appointment
  6. Pt is self pay
  7. Pt ask you to set up their patient portal
  8. Asks to pay a bill
  9. Pays for copay using cash
  10. Pt is needing tablet assistance
  11. Pt arrives more than 15 min late to their appointment
  12. Pt pays full balance
  13. Pt gives PSR a compliment
  14. Pt mispronounce name of their provider
  15. Pt is seen carrying a cup/mug
  16. Pt asks you to contact transportation services
  17. Pt asks which provider they are seeing
  18. Pt asks you to schedule another appointment
  19. Pt is a brand new patient
  20. Pt mispronounce name of their provider
  21. Pt on the phone while checking in
  22. Pt needs their address updated
  23. Pays for copay using a check
  24. Pt ask about mask policy