Pt on thephonewhilechecking inPt askshow longthe waittime isPt shows upon wrongday for theirappointmentPt asks ifthey canuserestroomPt givesPSR acomplimentPt askswhichprovider theyare seeingPt arrivesmore than30 min earlyto theirappointmentPt ask youto set uptheir patientportalAsks topay abillPt isselfpayPays forcopayusingcashPt arrivesmore than15 min lateto theirappointmentPt is abrandnewpatientPt needstheiraddressupdatedPt asks youto contacttransportationservicesPt asks youto scheduleNEW/RECappointmentPt is seencarrying acup/mugPt hasn'tbeen seenwith ROCprovidersince 2020Pt paysfullbalancePt isneedingtabletassistancePays forcopayusing acheckPtmispronouncename of theirproviderPt asks you toconfirmupcomingappointment(s)Pt askaboutmaskpolicyPt on thephonewhilechecking inPt askshow longthe waittime isPt shows upon wrongday for theirappointmentPt asks ifthey canuserestroomPt givesPSR acomplimentPt askswhichprovider theyare seeingPt arrivesmore than30 min earlyto theirappointmentPt ask youto set uptheir patientportalAsks topay abillPt isselfpayPays forcopayusingcashPt arrivesmore than15 min lateto theirappointmentPt is abrandnewpatientPt needstheiraddressupdatedPt asks youto contacttransportationservicesPt asks youto scheduleNEW/RECappointmentPt is seencarrying acup/mugPt hasn'tbeen seenwith ROCprovidersince 2020Pt paysfullbalancePt isneedingtabletassistancePays forcopayusing acheckPtmispronouncename of theirproviderPt asks you toconfirmupcomingappointment(s)Pt askaboutmaskpolicy

ROC-PSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt on the phone while checking in
  2. Pt asks how long the wait time is
  3. Pt shows up on wrong day for their appointment
  4. Pt asks if they can use restroom
  5. Pt gives PSR a compliment
  6. Pt asks which provider they are seeing
  7. Pt arrives more than 30 min early to their appointment
  8. Pt ask you to set up their patient portal
  9. Asks to pay a bill
  10. Pt is self pay
  11. Pays for copay using cash
  12. Pt arrives more than 15 min late to their appointment
  13. Pt is a brand new patient
  14. Pt needs their address updated
  15. Pt asks you to contact transportation services
  16. Pt asks you to schedule NEW/REC appointment
  17. Pt is seen carrying a cup/mug
  18. Pt hasn't been seen with ROC provider since 2020
  19. Pt pays full balance
  20. Pt is needing tablet assistance
  21. Pays for copay using a check
  22. Pt mispronounce name of their provider
  23. Pt asks you to confirm upcoming appointment(s)
  24. Pt ask about mask policy