Pt ask youto set uptheir patientportalPays forcopayusingcashPt shows upon wrongday for theirappointmentPt askshow longthe waittime isPtmispronouncename of theirproviderPt askaboutmaskpolicyPt is seencarrying acup/mugPt asks ifthey canuserestroomPt askswhichprovider theyare seeingPt paysfullbalancePt on thephonewhilechecking inAsks topay abillPt asks you toconfirmupcomingappointment(s)Pt asks youto contacttransportationservicesPt givesPSR acomplimentPays forcopayusing acheckPt needstheiraddressupdatedPt arrivesmore than15 min lateto theirappointmentPt isselfpayPt isneedingtabletassistancePt arrivesmore than30 min earlyto theirappointmentPt hasn'tbeen seenwith ROCprovidersince 2020Pt is abrandnewpatientPt asks youto scheduleNEW/RECappointmentPt ask youto set uptheir patientportalPays forcopayusingcashPt shows upon wrongday for theirappointmentPt askshow longthe waittime isPtmispronouncename of theirproviderPt askaboutmaskpolicyPt is seencarrying acup/mugPt asks ifthey canuserestroomPt askswhichprovider theyare seeingPt paysfullbalancePt on thephonewhilechecking inAsks topay abillPt asks you toconfirmupcomingappointment(s)Pt asks youto contacttransportationservicesPt givesPSR acomplimentPays forcopayusing acheckPt needstheiraddressupdatedPt arrivesmore than15 min lateto theirappointmentPt isselfpayPt isneedingtabletassistancePt arrivesmore than30 min earlyto theirappointmentPt hasn'tbeen seenwith ROCprovidersince 2020Pt is abrandnewpatientPt asks youto scheduleNEW/RECappointment

ROC-PSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt ask you to set up their patient portal
  2. Pays for copay using cash
  3. Pt shows up on wrong day for their appointment
  4. Pt asks how long the wait time is
  5. Pt mispronounce name of their provider
  6. Pt ask about mask policy
  7. Pt is seen carrying a cup/mug
  8. Pt asks if they can use restroom
  9. Pt asks which provider they are seeing
  10. Pt pays full balance
  11. Pt on the phone while checking in
  12. Asks to pay a bill
  13. Pt asks you to confirm upcoming appointment(s)
  14. Pt asks you to contact transportation services
  15. Pt gives PSR a compliment
  16. Pays for copay using a check
  17. Pt needs their address updated
  18. Pt arrives more than 15 min late to their appointment
  19. Pt is self pay
  20. Pt is needing tablet assistance
  21. Pt arrives more than 30 min early to their appointment
  22. Pt hasn't been seen with ROC provider since 2020
  23. Pt is a brand new patient
  24. Pt asks you to schedule NEW/REC appointment