Pt ask youto set uptheir patientportalPt hasn'tbeen seenwith ROCprovidersince 2020Pt is abrandnewpatientPays forcopayusingcashPtmispronouncename of theirproviderPt needstheiraddressupdatedPt givesPSR acomplimentPt askaboutmaskpolicyPt askshow longthe waittime isPt asks youto scheduleNEW/RECappointmentPt arrivesmore than15 min lateto theirappointmentPt on thephonewhilechecking inAsks topay abillPt isselfpayPt asks youto contacttransportationservicesPays forcopayusing acheckPt paysfullbalancePt arrivesmore than30 min earlyto theirappointmentPt shows upon wrongday for theirappointmentPt isneedingtabletassistancePt is seencarrying acup/mugPt asks you toconfirmupcomingappointment(s)Pt asks ifthey canuserestroomPt askswhichprovider theyare seeingPt ask youto set uptheir patientportalPt hasn'tbeen seenwith ROCprovidersince 2020Pt is abrandnewpatientPays forcopayusingcashPtmispronouncename of theirproviderPt needstheiraddressupdatedPt givesPSR acomplimentPt askaboutmaskpolicyPt askshow longthe waittime isPt asks youto scheduleNEW/RECappointmentPt arrivesmore than15 min lateto theirappointmentPt on thephonewhilechecking inAsks topay abillPt isselfpayPt asks youto contacttransportationservicesPays forcopayusing acheckPt paysfullbalancePt arrivesmore than30 min earlyto theirappointmentPt shows upon wrongday for theirappointmentPt isneedingtabletassistancePt is seencarrying acup/mugPt asks you toconfirmupcomingappointment(s)Pt asks ifthey canuserestroomPt askswhichprovider theyare seeing

ROC-PSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt ask you to set up their patient portal
  2. Pt hasn't been seen with ROC provider since 2020
  3. Pt is a brand new patient
  4. Pays for copay using cash
  5. Pt mispronounce name of their provider
  6. Pt needs their address updated
  7. Pt gives PSR a compliment
  8. Pt ask about mask policy
  9. Pt asks how long the wait time is
  10. Pt asks you to schedule NEW/REC appointment
  11. Pt arrives more than 15 min late to their appointment
  12. Pt on the phone while checking in
  13. Asks to pay a bill
  14. Pt is self pay
  15. Pt asks you to contact transportation services
  16. Pays for copay using a check
  17. Pt pays full balance
  18. Pt arrives more than 30 min early to their appointment
  19. Pt shows up on wrong day for their appointment
  20. Pt is needing tablet assistance
  21. Pt is seen carrying a cup/mug
  22. Pt asks you to confirm upcoming appointment(s)
  23. Pt asks if they can use restroom
  24. Pt asks which provider they are seeing