Pt asks ifthey canuserestroomPt asks you toconfirmupcomingappointment(s)Asks topay abillPays forcopayusing acheckPt hasn'tbeen seenwith ROCprovidersince 2020Pt needstheiraddressupdatedPt is seencarrying acup/mugPt isselfpayPt asks youto contacttransportationservicesPt askswhichprovider theyare seeingPtmispronouncename of theirproviderPt ask youto set uptheir patientportalPt on thephonewhilechecking inPays forcopayusingcashPt arrivesmore than15 min lateto theirappointmentPt askaboutmaskpolicyPt shows upon wrongday for theirappointmentPt paysfullbalancePt asks youto scheduleNEW/RECappointmentPt arrivesmore than30 min earlyto theirappointmentPt askshow longthe waittime isPt is abrandnewpatientPt givesPSR acomplimentPt isneedingtabletassistancePt asks ifthey canuserestroomPt asks you toconfirmupcomingappointment(s)Asks topay abillPays forcopayusing acheckPt hasn'tbeen seenwith ROCprovidersince 2020Pt needstheiraddressupdatedPt is seencarrying acup/mugPt isselfpayPt asks youto contacttransportationservicesPt askswhichprovider theyare seeingPtmispronouncename of theirproviderPt ask youto set uptheir patientportalPt on thephonewhilechecking inPays forcopayusingcashPt arrivesmore than15 min lateto theirappointmentPt askaboutmaskpolicyPt shows upon wrongday for theirappointmentPt paysfullbalancePt asks youto scheduleNEW/RECappointmentPt arrivesmore than30 min earlyto theirappointmentPt askshow longthe waittime isPt is abrandnewpatientPt givesPSR acomplimentPt isneedingtabletassistance

ROC-PSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt asks if they can use restroom
  2. Pt asks you to confirm upcoming appointment(s)
  3. Asks to pay a bill
  4. Pays for copay using a check
  5. Pt hasn't been seen with ROC provider since 2020
  6. Pt needs their address updated
  7. Pt is seen carrying a cup/mug
  8. Pt is self pay
  9. Pt asks you to contact transportation services
  10. Pt asks which provider they are seeing
  11. Pt mispronounce name of their provider
  12. Pt ask you to set up their patient portal
  13. Pt on the phone while checking in
  14. Pays for copay using cash
  15. Pt arrives more than 15 min late to their appointment
  16. Pt ask about mask policy
  17. Pt shows up on wrong day for their appointment
  18. Pt pays full balance
  19. Pt asks you to schedule NEW/REC appointment
  20. Pt arrives more than 30 min early to their appointment
  21. Pt asks how long the wait time is
  22. Pt is a brand new patient
  23. Pt gives PSR a compliment
  24. Pt is needing tablet assistance