Pt askshow longthe waittime isPt needstheiraddressupdatedPt isselfpayPt arrivesmore than30 min earlyto theirappointmentPt paysfullbalancePt on thephonewhilechecking inPt is seencarrying acup/mugPt hasn'tbeen seenwith ROCprovidersince 2020Pt givesPSR acomplimentPt shows upon wrongday for theirappointmentPt asks youto contacttransportationservicesPays forcopayusing acheckPt asks you toconfirmupcomingappointment(s)Pt asks youto scheduleNEW/RECappointmentPtmispronouncename of theirproviderPays forcopayusingcashPt is abrandnewpatientPt isneedingtabletassistanceAsks topay abillPt askaboutmaskpolicyPt arrivesmore than15 min lateto theirappointmentPt asks ifthey canuserestroomPt ask youto set uptheir patientportalPt askswhichprovider theyare seeingPt askshow longthe waittime isPt needstheiraddressupdatedPt isselfpayPt arrivesmore than30 min earlyto theirappointmentPt paysfullbalancePt on thephonewhilechecking inPt is seencarrying acup/mugPt hasn'tbeen seenwith ROCprovidersince 2020Pt givesPSR acomplimentPt shows upon wrongday for theirappointmentPt asks youto contacttransportationservicesPays forcopayusing acheckPt asks you toconfirmupcomingappointment(s)Pt asks youto scheduleNEW/RECappointmentPtmispronouncename of theirproviderPays forcopayusingcashPt is abrandnewpatientPt isneedingtabletassistanceAsks topay abillPt askaboutmaskpolicyPt arrivesmore than15 min lateto theirappointmentPt asks ifthey canuserestroomPt ask youto set uptheir patientportalPt askswhichprovider theyare seeing

ROC-PSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt asks how long the wait time is
  2. Pt needs their address updated
  3. Pt is self pay
  4. Pt arrives more than 30 min early to their appointment
  5. Pt pays full balance
  6. Pt on the phone while checking in
  7. Pt is seen carrying a cup/mug
  8. Pt hasn't been seen with ROC provider since 2020
  9. Pt gives PSR a compliment
  10. Pt shows up on wrong day for their appointment
  11. Pt asks you to contact transportation services
  12. Pays for copay using a check
  13. Pt asks you to confirm upcoming appointment(s)
  14. Pt asks you to schedule NEW/REC appointment
  15. Pt mispronounce name of their provider
  16. Pays for copay using cash
  17. Pt is a brand new patient
  18. Pt is needing tablet assistance
  19. Asks to pay a bill
  20. Pt ask about mask policy
  21. Pt arrives more than 15 min late to their appointment
  22. Pt asks if they can use restroom
  23. Pt ask you to set up their patient portal
  24. Pt asks which provider they are seeing