Pt asks youto contacttransportationservicesPt arrivesmore than30 min earlyto theirappointmentPt on thephonewhilechecking inPtmispronouncename of theirproviderPt askswhichprovider theyare seeingPt asks you toconfirmupcomingappointment(s)Pt paysfullbalancePt is abrandnewpatientAsks topay abillPays forcopayusingcashPt askshow longthe waittime isPt is seencarrying acup/mugPays forcopayusing acheckPt hasn'tbeen seenwith ROCprovidersince 2020Pt arrivesmore than15 min lateto theirappointmentPt asks ifthey canuserestroomPt needstheiraddressupdatedPt shows upon wrongday for theirappointmentPt isneedingtabletassistancePt asks youto scheduleNEW/RECappointmentPt askaboutmaskpolicyPt ask youto set uptheir patientportalPt givesPSR acomplimentPt isselfpayPt asks youto contacttransportationservicesPt arrivesmore than30 min earlyto theirappointmentPt on thephonewhilechecking inPtmispronouncename of theirproviderPt askswhichprovider theyare seeingPt asks you toconfirmupcomingappointment(s)Pt paysfullbalancePt is abrandnewpatientAsks topay abillPays forcopayusingcashPt askshow longthe waittime isPt is seencarrying acup/mugPays forcopayusing acheckPt hasn'tbeen seenwith ROCprovidersince 2020Pt arrivesmore than15 min lateto theirappointmentPt asks ifthey canuserestroomPt needstheiraddressupdatedPt shows upon wrongday for theirappointmentPt isneedingtabletassistancePt asks youto scheduleNEW/RECappointmentPt askaboutmaskpolicyPt ask youto set uptheir patientportalPt givesPSR acomplimentPt isselfpay

ROC-PSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt asks you to contact transportation services
  2. Pt arrives more than 30 min early to their appointment
  3. Pt on the phone while checking in
  4. Pt mispronounce name of their provider
  5. Pt asks which provider they are seeing
  6. Pt asks you to confirm upcoming appointment(s)
  7. Pt pays full balance
  8. Pt is a brand new patient
  9. Asks to pay a bill
  10. Pays for copay using cash
  11. Pt asks how long the wait time is
  12. Pt is seen carrying a cup/mug
  13. Pays for copay using a check
  14. Pt hasn't been seen with ROC provider since 2020
  15. Pt arrives more than 15 min late to their appointment
  16. Pt asks if they can use restroom
  17. Pt needs their address updated
  18. Pt shows up on wrong day for their appointment
  19. Pt is needing tablet assistance
  20. Pt asks you to schedule NEW/REC appointment
  21. Pt ask about mask policy
  22. Pt ask you to set up their patient portal
  23. Pt gives PSR a compliment
  24. Pt is self pay