Pt needstheiraddressupdatedPt asks youto scheduleNEW/RECappointmentPt shows upon wrongday for theirappointmentPays forcopayusingcashPt isneedingassistancewith tabletPt needsto updateALL oftheir formsPt correctsinsuranceduringcheck-inPt askwhere istherestoomPays forcopayusingcheckPt hasn'tbeen seenwith a ROCprovidersince 2020Pt arrivesmore than30 min earlyto theirappointmentPt givesPSR acomplimentPt ask youto set uptheir patientportalPt askshow longthe waittime isPt asks you toconfirmupcomingappointment(s)Ptmispronouncename of theirproviderPt isbrandnew to thepracticePt is seencarrying acup/mugPt askswhichprovider theyare seeingPt hasa CDPt paysbalancein fullPt asks youto contacttransportationservicesPt isself-payAsks topay abillPt needstheiraddressupdatedPt asks youto scheduleNEW/RECappointmentPt shows upon wrongday for theirappointmentPays forcopayusingcashPt isneedingassistancewith tabletPt needsto updateALL oftheir formsPt correctsinsuranceduringcheck-inPt askwhere istherestoomPays forcopayusingcheckPt hasn'tbeen seenwith a ROCprovidersince 2020Pt arrivesmore than30 min earlyto theirappointmentPt givesPSR acomplimentPt ask youto set uptheir patientportalPt askshow longthe waittime isPt asks you toconfirmupcomingappointment(s)Ptmispronouncename of theirproviderPt isbrandnew to thepracticePt is seencarrying acup/mugPt askswhichprovider theyare seeingPt hasa CDPt paysbalancein fullPt asks youto contacttransportationservicesPt isself-payAsks topay abill

ROC PSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt needs their address updated
  2. Pt asks you to schedule NEW/REC appointment
  3. Pt shows up on wrong day for their appointment
  4. Pays for copay using cash
  5. Pt is needing assistance with tablet
  6. Pt needs to update ALL of their forms
  7. Pt corrects insurance during check-in
  8. Pt ask where is the restoom
  9. Pays for copay using check
  10. Pt hasn't been seen with a ROC provider since 2020
  11. Pt arrives more than 30 min early to their appointment
  12. Pt gives PSR a compliment
  13. Pt ask you to set up their patient portal
  14. Pt asks how long the wait time is
  15. Pt asks you to confirm upcoming appointment(s)
  16. Pt mispronounce name of their provider
  17. Pt is brand new to the practice
  18. Pt is seen carrying a cup/mug
  19. Pt asks which provider they are seeing
  20. Pt has a CD
  21. Pt pays balance in full
  22. Pt asks you to contact transportation services
  23. Pt is self-pay
  24. Asks to pay a bill