Pt isneedingassistancewith tabletPt is seencarrying acup/mugAsks topay abillPays forcopayusingcashPt askshow longthe waittime isPt ask youto set uptheir patientportalPt asks you toconfirmupcomingappointment(s)Ptmispronouncename of theirproviderPt isself-payPays forcopayusingcheckPt hasa CDPt shows upon wrongday for theirappointmentPt askswhichprovider theyare seeingPt asks youto scheduleNEW/RECappointmentPt hasn'tbeen seenwith a ROCprovidersince 2020Pt askwhere istherestoomPt givesPSR acomplimentPt needsto updateALL oftheir formsPt paysbalancein fullPt arrivesmore than30 min earlyto theirappointmentPt needstheiraddressupdatedPt isbrandnew to thepracticePt asks youto contacttransportationservicesPt correctsinsuranceduringcheck-inPt isneedingassistancewith tabletPt is seencarrying acup/mugAsks topay abillPays forcopayusingcashPt askshow longthe waittime isPt ask youto set uptheir patientportalPt asks you toconfirmupcomingappointment(s)Ptmispronouncename of theirproviderPt isself-payPays forcopayusingcheckPt hasa CDPt shows upon wrongday for theirappointmentPt askswhichprovider theyare seeingPt asks youto scheduleNEW/RECappointmentPt hasn'tbeen seenwith a ROCprovidersince 2020Pt askwhere istherestoomPt givesPSR acomplimentPt needsto updateALL oftheir formsPt paysbalancein fullPt arrivesmore than30 min earlyto theirappointmentPt needstheiraddressupdatedPt isbrandnew to thepracticePt asks youto contacttransportationservicesPt correctsinsuranceduringcheck-in

ROC PSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt is needing assistance with tablet
  2. Pt is seen carrying a cup/mug
  3. Asks to pay a bill
  4. Pays for copay using cash
  5. Pt asks how long the wait time is
  6. Pt ask you to set up their patient portal
  7. Pt asks you to confirm upcoming appointment(s)
  8. Pt mispronounce name of their provider
  9. Pt is self-pay
  10. Pays for copay using check
  11. Pt has a CD
  12. Pt shows up on wrong day for their appointment
  13. Pt asks which provider they are seeing
  14. Pt asks you to schedule NEW/REC appointment
  15. Pt hasn't been seen with a ROC provider since 2020
  16. Pt ask where is the restoom
  17. Pt gives PSR a compliment
  18. Pt needs to update ALL of their forms
  19. Pt pays balance in full
  20. Pt arrives more than 30 min early to their appointment
  21. Pt needs their address updated
  22. Pt is brand new to the practice
  23. Pt asks you to contact transportation services
  24. Pt corrects insurance during check-in