Pt hasa CDPt isself-payAsks topay abillPt asks you toconfirmupcomingappointment(s)Pt hasn'tbeen seenwith a ROCprovidersince 2020Pt paysbalancein fullPt askswhichprovider theyare seeingPt asks youto scheduleNEW/RECappointmentPt needsto updateALL oftheir formsPt askwhere istherestoomPt needstheiraddressupdatedPays forcopayusingcheckPt isneedingassistancewith tabletPt givesPSR acomplimentPt askshow longthe waittime isPt ask youto set uptheir patientportalPt arrivesmore than30 min earlyto theirappointmentPt correctsinsuranceduringcheck-inPtmispronouncename of theirproviderPt asks youto contacttransportationservicesPays forcopayusingcashPt is seencarrying acup/mugPt isbrandnew to thepracticePt shows upon wrongday for theirappointmentPt hasa CDPt isself-payAsks topay abillPt asks you toconfirmupcomingappointment(s)Pt hasn'tbeen seenwith a ROCprovidersince 2020Pt paysbalancein fullPt askswhichprovider theyare seeingPt asks youto scheduleNEW/RECappointmentPt needsto updateALL oftheir formsPt askwhere istherestoomPt needstheiraddressupdatedPays forcopayusingcheckPt isneedingassistancewith tabletPt givesPSR acomplimentPt askshow longthe waittime isPt ask youto set uptheir patientportalPt arrivesmore than30 min earlyto theirappointmentPt correctsinsuranceduringcheck-inPtmispronouncename of theirproviderPt asks youto contacttransportationservicesPays forcopayusingcashPt is seencarrying acup/mugPt isbrandnew to thepracticePt shows upon wrongday for theirappointment

ROC PSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt has a CD
  2. Pt is self-pay
  3. Asks to pay a bill
  4. Pt asks you to confirm upcoming appointment(s)
  5. Pt hasn't been seen with a ROC provider since 2020
  6. Pt pays balance in full
  7. Pt asks which provider they are seeing
  8. Pt asks you to schedule NEW/REC appointment
  9. Pt needs to update ALL of their forms
  10. Pt ask where is the restoom
  11. Pt needs their address updated
  12. Pays for copay using check
  13. Pt is needing assistance with tablet
  14. Pt gives PSR a compliment
  15. Pt asks how long the wait time is
  16. Pt ask you to set up their patient portal
  17. Pt arrives more than 30 min early to their appointment
  18. Pt corrects insurance during check-in
  19. Pt mispronounce name of their provider
  20. Pt asks you to contact transportation services
  21. Pays for copay using cash
  22. Pt is seen carrying a cup/mug
  23. Pt is brand new to the practice
  24. Pt shows up on wrong day for their appointment