Pt shows upon wrongday for theirappointmentPt arrivesmore than30 min earlyto theirappointmentPt ask youto set uptheir patientportalPt asks youto contacttransportationservicesPt correctsinsuranceduringcheck-inPays forcopayusingcheckPt asks youto scheduleNEW/RECappointmentPt is seencarrying acup/mugPt isself-payPt needsto updateALL oftheir formsPt paysbalancein fullPt askshow longthe waittime isPt hasn'tbeen seenwith a ROCprovidersince 2020Asks topay abillPt isneedingassistancewith tabletPt askswhichprovider theyare seeingPt needstheiraddressupdatedPt askwhere istherestoomPtmispronouncename of theirproviderPt givesPSR acomplimentPt asks you toconfirmupcomingappointment(s)Pt isbrandnew to thepracticePays forcopayusingcashPt hasa CDPt shows upon wrongday for theirappointmentPt arrivesmore than30 min earlyto theirappointmentPt ask youto set uptheir patientportalPt asks youto contacttransportationservicesPt correctsinsuranceduringcheck-inPays forcopayusingcheckPt asks youto scheduleNEW/RECappointmentPt is seencarrying acup/mugPt isself-payPt needsto updateALL oftheir formsPt paysbalancein fullPt askshow longthe waittime isPt hasn'tbeen seenwith a ROCprovidersince 2020Asks topay abillPt isneedingassistancewith tabletPt askswhichprovider theyare seeingPt needstheiraddressupdatedPt askwhere istherestoomPtmispronouncename of theirproviderPt givesPSR acomplimentPt asks you toconfirmupcomingappointment(s)Pt isbrandnew to thepracticePays forcopayusingcashPt hasa CD

ROC PSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt shows up on wrong day for their appointment
  2. Pt arrives more than 30 min early to their appointment
  3. Pt ask you to set up their patient portal
  4. Pt asks you to contact transportation services
  5. Pt corrects insurance during check-in
  6. Pays for copay using check
  7. Pt asks you to schedule NEW/REC appointment
  8. Pt is seen carrying a cup/mug
  9. Pt is self-pay
  10. Pt needs to update ALL of their forms
  11. Pt pays balance in full
  12. Pt asks how long the wait time is
  13. Pt hasn't been seen with a ROC provider since 2020
  14. Asks to pay a bill
  15. Pt is needing assistance with tablet
  16. Pt asks which provider they are seeing
  17. Pt needs their address updated
  18. Pt ask where is the restoom
  19. Pt mispronounce name of their provider
  20. Pt gives PSR a compliment
  21. Pt asks you to confirm upcoming appointment(s)
  22. Pt is brand new to the practice
  23. Pays for copay using cash
  24. Pt has a CD