Pt shows upon wrongday for theirappointmentPays forcopayusingcashAsks topay abillPt askswhichprovider theyare seeingPt askwhere istherestoomPt asks you toconfirmupcomingappointment(s)Pt givesPSR acomplimentPt paysbalancein fullPt arrivesmore than30 min earlyto theirappointmentPays forcopayusingcheckPt needsto updateALL oftheir formsPt isbrandnew to thepracticePt needstheiraddressupdatedPt hasa CDPt asks youto scheduleNEW/RECappointmentPt is seencarrying acup/mugPt ask youto set uptheir patientportalPt isself-payPt askshow longthe waittime isPt asks youto contacttransportationservicesPt correctsinsuranceduringcheck-inPt hasn'tbeen seenwith a ROCprovidersince 2020Pt isneedingassistancewith tabletPtmispronouncename of theirproviderPt shows upon wrongday for theirappointmentPays forcopayusingcashAsks topay abillPt askswhichprovider theyare seeingPt askwhere istherestoomPt asks you toconfirmupcomingappointment(s)Pt givesPSR acomplimentPt paysbalancein fullPt arrivesmore than30 min earlyto theirappointmentPays forcopayusingcheckPt needsto updateALL oftheir formsPt isbrandnew to thepracticePt needstheiraddressupdatedPt hasa CDPt asks youto scheduleNEW/RECappointmentPt is seencarrying acup/mugPt ask youto set uptheir patientportalPt isself-payPt askshow longthe waittime isPt asks youto contacttransportationservicesPt correctsinsuranceduringcheck-inPt hasn'tbeen seenwith a ROCprovidersince 2020Pt isneedingassistancewith tabletPtmispronouncename of theirprovider

ROC PSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt shows up on wrong day for their appointment
  2. Pays for copay using cash
  3. Asks to pay a bill
  4. Pt asks which provider they are seeing
  5. Pt ask where is the restoom
  6. Pt asks you to confirm upcoming appointment(s)
  7. Pt gives PSR a compliment
  8. Pt pays balance in full
  9. Pt arrives more than 30 min early to their appointment
  10. Pays for copay using check
  11. Pt needs to update ALL of their forms
  12. Pt is brand new to the practice
  13. Pt needs their address updated
  14. Pt has a CD
  15. Pt asks you to schedule NEW/REC appointment
  16. Pt is seen carrying a cup/mug
  17. Pt ask you to set up their patient portal
  18. Pt is self-pay
  19. Pt asks how long the wait time is
  20. Pt asks you to contact transportation services
  21. Pt corrects insurance during check-in
  22. Pt hasn't been seen with a ROC provider since 2020
  23. Pt is needing assistance with tablet
  24. Pt mispronounce name of their provider