Pt isbrandnew to thepracticePt needstheiraddressupdatedPt shows upon wrongday for theirappointmentPays forcopayusingcheckPt is seencarrying acup/mugPt givesPSR acomplimentAsks topay abillPt askwhere istherestoomPt paysbalancein fullPt arrivesmore than30 min earlyto theirappointmentPtmispronouncename of theirproviderPt askswhichprovider theyare seeingPt hasn'tbeen seenwith a ROCprovidersince 2020Pays forcopayusingcashPt askshow longthe waittime isPt asks youto scheduleNEW/RECappointmentPt isself-payPt isneedingassistancewith tabletPt asks youto contacttransportationservicesPt needsto updateALL oftheir formsPt hasa CDPt asks you toconfirmupcomingappointment(s)Pt correctsinsuranceduringcheck-inPt ask youto set uptheir patientportalPt isbrandnew to thepracticePt needstheiraddressupdatedPt shows upon wrongday for theirappointmentPays forcopayusingcheckPt is seencarrying acup/mugPt givesPSR acomplimentAsks topay abillPt askwhere istherestoomPt paysbalancein fullPt arrivesmore than30 min earlyto theirappointmentPtmispronouncename of theirproviderPt askswhichprovider theyare seeingPt hasn'tbeen seenwith a ROCprovidersince 2020Pays forcopayusingcashPt askshow longthe waittime isPt asks youto scheduleNEW/RECappointmentPt isself-payPt isneedingassistancewith tabletPt asks youto contacttransportationservicesPt needsto updateALL oftheir formsPt hasa CDPt asks you toconfirmupcomingappointment(s)Pt correctsinsuranceduringcheck-inPt ask youto set uptheir patientportal

ROC PSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt is brand new to the practice
  2. Pt needs their address updated
  3. Pt shows up on wrong day for their appointment
  4. Pays for copay using check
  5. Pt is seen carrying a cup/mug
  6. Pt gives PSR a compliment
  7. Asks to pay a bill
  8. Pt ask where is the restoom
  9. Pt pays balance in full
  10. Pt arrives more than 30 min early to their appointment
  11. Pt mispronounce name of their provider
  12. Pt asks which provider they are seeing
  13. Pt hasn't been seen with a ROC provider since 2020
  14. Pays for copay using cash
  15. Pt asks how long the wait time is
  16. Pt asks you to schedule NEW/REC appointment
  17. Pt is self-pay
  18. Pt is needing assistance with tablet
  19. Pt asks you to contact transportation services
  20. Pt needs to update ALL of their forms
  21. Pt has a CD
  22. Pt asks you to confirm upcoming appointment(s)
  23. Pt corrects insurance during check-in
  24. Pt ask you to set up their patient portal