Pt needsto updateALL oftheir formsPays forcopayusingcheckPt is seencarrying acup/mugPtmispronouncename of theirproviderPt isneedingassistancewith tabletPt askwhere istherestoomPays forcopayusingcashPt isbrandnew to thepracticePt hasn'tbeen seenwith a ROCprovidersince 2020Pt askswhichprovider theyare seeingPt askshow longthe waittime isPt asks youto contacttransportationservicesPt isself-payPt ask youto set uptheir patientportalPt needstheiraddressupdatedPt givesPSR acomplimentPt hasa CDPt arrivesmore than30 min earlyto theirappointmentPt correctsinsuranceduringcheck-inPt shows upon wrongday for theirappointmentPt asks youto scheduleNEW/RECappointmentPt paysbalancein fullAsks topay abillPt asks you toconfirmupcomingappointment(s)Pt needsto updateALL oftheir formsPays forcopayusingcheckPt is seencarrying acup/mugPtmispronouncename of theirproviderPt isneedingassistancewith tabletPt askwhere istherestoomPays forcopayusingcashPt isbrandnew to thepracticePt hasn'tbeen seenwith a ROCprovidersince 2020Pt askswhichprovider theyare seeingPt askshow longthe waittime isPt asks youto contacttransportationservicesPt isself-payPt ask youto set uptheir patientportalPt needstheiraddressupdatedPt givesPSR acomplimentPt hasa CDPt arrivesmore than30 min earlyto theirappointmentPt correctsinsuranceduringcheck-inPt shows upon wrongday for theirappointmentPt asks youto scheduleNEW/RECappointmentPt paysbalancein fullAsks topay abillPt asks you toconfirmupcomingappointment(s)

ROC PSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt needs to update ALL of their forms
  2. Pays for copay using check
  3. Pt is seen carrying a cup/mug
  4. Pt mispronounce name of their provider
  5. Pt is needing assistance with tablet
  6. Pt ask where is the restoom
  7. Pays for copay using cash
  8. Pt is brand new to the practice
  9. Pt hasn't been seen with a ROC provider since 2020
  10. Pt asks which provider they are seeing
  11. Pt asks how long the wait time is
  12. Pt asks you to contact transportation services
  13. Pt is self-pay
  14. Pt ask you to set up their patient portal
  15. Pt needs their address updated
  16. Pt gives PSR a compliment
  17. Pt has a CD
  18. Pt arrives more than 30 min early to their appointment
  19. Pt corrects insurance during check-in
  20. Pt shows up on wrong day for their appointment
  21. Pt asks you to schedule NEW/REC appointment
  22. Pt pays balance in full
  23. Asks to pay a bill
  24. Pt asks you to confirm upcoming appointment(s)