(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I-ACH cut off times
D-How long will it take for an AH to get letter to their SMC
N-ACH funds availability
I-Disclosure for outbound calls
I-AH has a decline code A49
L-Where can you find a list of letters we can send to an AH
N-How to do a HSU
D-General Outbound Wire Information
K-How to add cash
N-Where can you find FREEZE disclosure
I-How to close a CD
D-Common Discover notation acronyms
L-Caller hands phone to a 3rd party; how to handle
D-MCD cut off times
K-How to reinvest a CD w/ a w/d of interest
L-How to freeze a debit card
K-How to freeze and account
L-Troubleshoot a mobile check deposit
K-Difference between APY and APYe
D-Balance + Handling
N-How to troubleshoot Zelle Payments
K-What article can you find call handling guide to see what dept handles a certain inquiry
