Ask if there is anything else you can help with Compliment a team member Paraphrase to confirm you understand Ask a clarifying question Answer the phone before the 2nd ring Help a team member in another dept. Resolve customer issue Thank a customer for calling Share something you learned Ask a team member for help Read an article regarding customer service Customer makes you laugh Empathize with a customer "It's my pleasure" Make a customer smile Inform a customer about a service Be the first to offer customer assistance "Happy to help" Warm transfer a call Ask a customer about their plans Offer to help a team member Compliment a customer Ask to review contact info Make a customer laugh Ask if there is anything else you can help with Compliment a team member Paraphrase to confirm you understand Ask a clarifying question Answer the phone before the 2nd ring Help a team member in another dept. Resolve customer issue Thank a customer for calling Share something you learned Ask a team member for help Read an article regarding customer service Customer makes you laugh Empathize with a customer "It's my pleasure" Make a customer smile Inform a customer about a service Be the first to offer customer assistance "Happy to help" Warm transfer a call Ask a customer about their plans Offer to help a team member Compliment a customer Ask to review contact info Make a customer laugh
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Ask if there is anything else you can help with
Compliment a team member
Paraphrase to confirm you understand
Ask a clarifying question
Answer the phone before the 2nd ring
Help a team member in another dept.
Resolve customer issue
Thank a customer for calling
Share something you learned
Ask a team member for help
Read an article regarding customer service
Customer makes you laugh
Empathize with a customer
"It's my pleasure"
Make a customer smile
Inform a customer about a service
Be the first to offer customer assistance
"Happy to help"
Warm transfer a call
Ask a customer about their plans
Offer to help a team member
Compliment a customer
Ask to review contact info
Make a customer laugh