Customermakesyou laughAnswerthe phonebefore the2nd ringBe the firstto offercustomerassistanceHelp a teammember inanotherdept.Make acustomerlaughEmpathizewith acustomerAsk aclarifyingquestionSharesomethingyoulearnedComplimenta teammember"Happyto help"ResolvecustomerissueAsk acustomerabouttheir plansAsk ateammemberfor helpAsk toreviewcontactinfoThank acustomerfor callingRead anarticleregardingcustomerserviceParaphraseto confirmyouunderstandMake acustomersmileAsk if thereis anythingelse you canhelp with"It's mypleasure"Complimenta customerInform acustomerabout aserviceOffer tohelp ateammemberWarmtransfera callCustomermakesyou laughAnswerthe phonebefore the2nd ringBe the firstto offercustomerassistanceHelp a teammember inanotherdept.Make acustomerlaughEmpathizewith acustomerAsk aclarifyingquestionSharesomethingyoulearnedComplimenta teammember"Happyto help"ResolvecustomerissueAsk acustomerabouttheir plansAsk ateammemberfor helpAsk toreviewcontactinfoThank acustomerfor callingRead anarticleregardingcustomerserviceParaphraseto confirmyouunderstandMake acustomersmileAsk if thereis anythingelse you canhelp with"It's mypleasure"Complimenta customerInform acustomerabout aserviceOffer tohelp ateammemberWarmtransfera call

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer makes you laugh
  2. Answer the phone before the 2nd ring
  3. Be the first to offer customer assistance
  4. Help a team member in another dept.
  5. Make a customer laugh
  6. Empathize with a customer
  7. Ask a clarifying question
  8. Share something you learned
  9. Compliment a team member
  10. "Happy to help"
  11. Resolve customer issue
  12. Ask a customer about their plans
  13. Ask a team member for help
  14. Ask to review contact info
  15. Thank a customer for calling
  16. Read an article regarding customer service
  17. Paraphrase to confirm you understand
  18. Make a customer smile
  19. Ask if there is anything else you can help with
  20. "It's my pleasure"
  21. Compliment a customer
  22. Inform a customer about a service
  23. Offer to help a team member
  24. Warm transfer a call