Customermakesyou laughAsk ateammemberfor helpThank acustomerfor callingSharesomethingyoulearnedHelp a teammember inanotherdept.Make acustomersmileOffer tohelp ateammember"It's mypleasure"Make acustomerlaughAsk toreviewcontactinfoBe the firstto offercustomerassistanceAsk acustomerabouttheir plansParaphraseto confirmyouunderstandInform acustomerabout aserviceEmpathizewith acustomerResolvecustomerissue"Happyto help"Read anarticleregardingcustomerserviceAsk aclarifyingquestionAnswerthe phonebefore the2nd ringWarmtransfera callComplimenta teammemberAsk if thereis anythingelse you canhelp withComplimenta customerCustomermakesyou laughAsk ateammemberfor helpThank acustomerfor callingSharesomethingyoulearnedHelp a teammember inanotherdept.Make acustomersmileOffer tohelp ateammember"It's mypleasure"Make acustomerlaughAsk toreviewcontactinfoBe the firstto offercustomerassistanceAsk acustomerabouttheir plansParaphraseto confirmyouunderstandInform acustomerabout aserviceEmpathizewith acustomerResolvecustomerissue"Happyto help"Read anarticleregardingcustomerserviceAsk aclarifyingquestionAnswerthe phonebefore the2nd ringWarmtransfera callComplimenta teammemberAsk if thereis anythingelse you canhelp withComplimenta customer

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer makes you laugh
  2. Ask a team member for help
  3. Thank a customer for calling
  4. Share something you learned
  5. Help a team member in another dept.
  6. Make a customer smile
  7. Offer to help a team member
  8. "It's my pleasure"
  9. Make a customer laugh
  10. Ask to review contact info
  11. Be the first to offer customer assistance
  12. Ask a customer about their plans
  13. Paraphrase to confirm you understand
  14. Inform a customer about a service
  15. Empathize with a customer
  16. Resolve customer issue
  17. "Happy to help"
  18. Read an article regarding customer service
  19. Ask a clarifying question
  20. Answer the phone before the 2nd ring
  21. Warm transfer a call
  22. Compliment a team member
  23. Ask if there is anything else you can help with
  24. Compliment a customer