Ask aclarifyingquestionResolvecustomerissueBe the firstto offercustomerassistanceAsk toreviewcontactinfoSharesomethingyoulearnedAsk ateammemberfor helpAsk acustomerabouttheir plansHelp a teammember inanotherdept.Answerthe phonebefore the2nd ringComplimenta teammember"It's mypleasure"Offer tohelp ateammemberAsk if thereis anythingelse you canhelp withComplimenta customerThank acustomerfor callingMake acustomersmileWarmtransfera callMake acustomerlaughRead anarticleregardingcustomerservice"Happyto help"Inform acustomerabout aserviceCustomermakesyou laughEmpathizewith acustomerParaphraseto confirmyouunderstandAsk aclarifyingquestionResolvecustomerissueBe the firstto offercustomerassistanceAsk toreviewcontactinfoSharesomethingyoulearnedAsk ateammemberfor helpAsk acustomerabouttheir plansHelp a teammember inanotherdept.Answerthe phonebefore the2nd ringComplimenta teammember"It's mypleasure"Offer tohelp ateammemberAsk if thereis anythingelse you canhelp withComplimenta customerThank acustomerfor callingMake acustomersmileWarmtransfera callMake acustomerlaughRead anarticleregardingcustomerservice"Happyto help"Inform acustomerabout aserviceCustomermakesyou laughEmpathizewith acustomerParaphraseto confirmyouunderstand

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask a clarifying question
  2. Resolve customer issue
  3. Be the first to offer customer assistance
  4. Ask to review contact info
  5. Share something you learned
  6. Ask a team member for help
  7. Ask a customer about their plans
  8. Help a team member in another dept.
  9. Answer the phone before the 2nd ring
  10. Compliment a team member
  11. "It's my pleasure"
  12. Offer to help a team member
  13. Ask if there is anything else you can help with
  14. Compliment a customer
  15. Thank a customer for calling
  16. Make a customer smile
  17. Warm transfer a call
  18. Make a customer laugh
  19. Read an article regarding customer service
  20. "Happy to help"
  21. Inform a customer about a service
  22. Customer makes you laugh
  23. Empathize with a customer
  24. Paraphrase to confirm you understand