Ask if thereis anythingelse you canhelp withComplimenta teammemberParaphraseto confirmyouunderstandAsk aclarifyingquestionAnswerthe phonebefore the2nd ringHelp a teammember inanotherdept.ResolvecustomerissueThank acustomerfor callingSharesomethingyoulearnedAsk ateammemberfor helpRead anarticleregardingcustomerserviceCustomermakesyou laughEmpathizewith acustomer"It's mypleasure"Make acustomersmileInform acustomerabout aserviceBe the firstto offercustomerassistance"Happyto help"Warmtransfera callAsk acustomerabouttheir plansOffer tohelp ateammemberComplimenta customerAsk toreviewcontactinfoMake acustomerlaughAsk if thereis anythingelse you canhelp withComplimenta teammemberParaphraseto confirmyouunderstandAsk aclarifyingquestionAnswerthe phonebefore the2nd ringHelp a teammember inanotherdept.ResolvecustomerissueThank acustomerfor callingSharesomethingyoulearnedAsk ateammemberfor helpRead anarticleregardingcustomerserviceCustomermakesyou laughEmpathizewith acustomer"It's mypleasure"Make acustomersmileInform acustomerabout aserviceBe the firstto offercustomerassistance"Happyto help"Warmtransfera callAsk acustomerabouttheir plansOffer tohelp ateammemberComplimenta customerAsk toreviewcontactinfoMake acustomerlaugh

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask if there is anything else you can help with
  2. Compliment a team member
  3. Paraphrase to confirm you understand
  4. Ask a clarifying question
  5. Answer the phone before the 2nd ring
  6. Help a team member in another dept.
  7. Resolve customer issue
  8. Thank a customer for calling
  9. Share something you learned
  10. Ask a team member for help
  11. Read an article regarding customer service
  12. Customer makes you laugh
  13. Empathize with a customer
  14. "It's my pleasure"
  15. Make a customer smile
  16. Inform a customer about a service
  17. Be the first to offer customer assistance
  18. "Happy to help"
  19. Warm transfer a call
  20. Ask a customer about their plans
  21. Offer to help a team member
  22. Compliment a customer
  23. Ask to review contact info
  24. Make a customer laugh