"It's mypleasure"Ask ateammemberfor helpThank acustomerfor callingAsk toreviewcontactinfoAsk aclarifyingquestionHelp a teammember inanotherdept.Ask acustomerabouttheir plansAsk if thereis anythingelse you canhelp withMake acustomerlaughAnswerthe phonebefore the2nd ringEmpathizewith acustomerWarmtransfera callInform acustomerabout aserviceSharesomethingyoulearnedParaphraseto confirmyouunderstandComplimenta customer"Happyto help"Be the firstto offercustomerassistanceComplimenta teammemberRead anarticleregardingcustomerserviceResolvecustomerissueOffer tohelp ateammemberCustomermakesyou laughMake acustomersmile"It's mypleasure"Ask ateammemberfor helpThank acustomerfor callingAsk toreviewcontactinfoAsk aclarifyingquestionHelp a teammember inanotherdept.Ask acustomerabouttheir plansAsk if thereis anythingelse you canhelp withMake acustomerlaughAnswerthe phonebefore the2nd ringEmpathizewith acustomerWarmtransfera callInform acustomerabout aserviceSharesomethingyoulearnedParaphraseto confirmyouunderstandComplimenta customer"Happyto help"Be the firstto offercustomerassistanceComplimenta teammemberRead anarticleregardingcustomerserviceResolvecustomerissueOffer tohelp ateammemberCustomermakesyou laughMake acustomersmile

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "It's my pleasure"
  2. Ask a team member for help
  3. Thank a customer for calling
  4. Ask to review contact info
  5. Ask a clarifying question
  6. Help a team member in another dept.
  7. Ask a customer about their plans
  8. Ask if there is anything else you can help with
  9. Make a customer laugh
  10. Answer the phone before the 2nd ring
  11. Empathize with a customer
  12. Warm transfer a call
  13. Inform a customer about a service
  14. Share something you learned
  15. Paraphrase to confirm you understand
  16. Compliment a customer
  17. "Happy to help"
  18. Be the first to offer customer assistance
  19. Compliment a team member
  20. Read an article regarding customer service
  21. Resolve customer issue
  22. Offer to help a team member
  23. Customer makes you laugh
  24. Make a customer smile