ResolvecustomerissueAsk acustomerabouttheir plansComplimenta customerComplimenta teammemberAsk aclarifyingquestionSharesomethingyoulearned"Happyto help"Offer tohelp ateammemberCustomermakesyou laughHelp a teammember inanotherdept.Paraphraseto confirmyouunderstandAnswerthe phonebefore the2nd ringAsk toreviewcontactinfoWarmtransfera callMake acustomerlaughAsk ateammemberfor helpRead anarticleregardingcustomerserviceMake acustomersmileAsk if thereis anythingelse you canhelp withInform acustomerabout aserviceEmpathizewith acustomer"It's mypleasure"Be the firstto offercustomerassistanceThank acustomerfor callingResolvecustomerissueAsk acustomerabouttheir plansComplimenta customerComplimenta teammemberAsk aclarifyingquestionSharesomethingyoulearned"Happyto help"Offer tohelp ateammemberCustomermakesyou laughHelp a teammember inanotherdept.Paraphraseto confirmyouunderstandAnswerthe phonebefore the2nd ringAsk toreviewcontactinfoWarmtransfera callMake acustomerlaughAsk ateammemberfor helpRead anarticleregardingcustomerserviceMake acustomersmileAsk if thereis anythingelse you canhelp withInform acustomerabout aserviceEmpathizewith acustomer"It's mypleasure"Be the firstto offercustomerassistanceThank acustomerfor calling

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve customer issue
  2. Ask a customer about their plans
  3. Compliment a customer
  4. Compliment a team member
  5. Ask a clarifying question
  6. Share something you learned
  7. "Happy to help"
  8. Offer to help a team member
  9. Customer makes you laugh
  10. Help a team member in another dept.
  11. Paraphrase to confirm you understand
  12. Answer the phone before the 2nd ring
  13. Ask to review contact info
  14. Warm transfer a call
  15. Make a customer laugh
  16. Ask a team member for help
  17. Read an article regarding customer service
  18. Make a customer smile
  19. Ask if there is anything else you can help with
  20. Inform a customer about a service
  21. Empathize with a customer
  22. "It's my pleasure"
  23. Be the first to offer customer assistance
  24. Thank a customer for calling