Offer tohelp ateammemberAsk ateammemberfor helpWarmtransfera callAsk aclarifyingquestion"It's mypleasure"Paraphraseto confirmyouunderstandEmpathizewith acustomer"Happyto help"SharesomethingyoulearnedThank acustomerfor callingComplimenta customerHelp a teammember inanotherdept.ResolvecustomerissueMake acustomersmileBe the firstto offercustomerassistanceAnswerthe phonebefore the2nd ringInform acustomerabout aserviceAsk toreviewcontactinfoAsk if thereis anythingelse you canhelp withCustomermakesyou laughComplimenta teammemberRead anarticleregardingcustomerserviceAsk acustomerabouttheir plansMake acustomerlaughOffer tohelp ateammemberAsk ateammemberfor helpWarmtransfera callAsk aclarifyingquestion"It's mypleasure"Paraphraseto confirmyouunderstandEmpathizewith acustomer"Happyto help"SharesomethingyoulearnedThank acustomerfor callingComplimenta customerHelp a teammember inanotherdept.ResolvecustomerissueMake acustomersmileBe the firstto offercustomerassistanceAnswerthe phonebefore the2nd ringInform acustomerabout aserviceAsk toreviewcontactinfoAsk if thereis anythingelse you canhelp withCustomermakesyou laughComplimenta teammemberRead anarticleregardingcustomerserviceAsk acustomerabouttheir plansMake acustomerlaugh

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer to help a team member
  2. Ask a team member for help
  3. Warm transfer a call
  4. Ask a clarifying question
  5. "It's my pleasure"
  6. Paraphrase to confirm you understand
  7. Empathize with a customer
  8. "Happy to help"
  9. Share something you learned
  10. Thank a customer for calling
  11. Compliment a customer
  12. Help a team member in another dept.
  13. Resolve customer issue
  14. Make a customer smile
  15. Be the first to offer customer assistance
  16. Answer the phone before the 2nd ring
  17. Inform a customer about a service
  18. Ask to review contact info
  19. Ask if there is anything else you can help with
  20. Customer makes you laugh
  21. Compliment a team member
  22. Read an article regarding customer service
  23. Ask a customer about their plans
  24. Make a customer laugh