Complimenta teammemberAsk acustomerabouttheir plans"It's mypleasure"Help a teammember inanotherdept.Offer tohelp ateammemberMake acustomersmileAsk aclarifyingquestionResolvecustomerissueComplimenta customerCustomermakesyou laughSharesomethingyoulearnedWarmtransfera callInform acustomerabout aserviceMake acustomerlaughBe the firstto offercustomerassistanceThank acustomerfor callingAnswerthe phonebefore the2nd ringParaphraseto confirmyouunderstandEmpathizewith acustomerAsk ateammemberfor helpAsk if thereis anythingelse you canhelp with"Happyto help"Ask toreviewcontactinfoRead anarticleregardingcustomerserviceComplimenta teammemberAsk acustomerabouttheir plans"It's mypleasure"Help a teammember inanotherdept.Offer tohelp ateammemberMake acustomersmileAsk aclarifyingquestionResolvecustomerissueComplimenta customerCustomermakesyou laughSharesomethingyoulearnedWarmtransfera callInform acustomerabout aserviceMake acustomerlaughBe the firstto offercustomerassistanceThank acustomerfor callingAnswerthe phonebefore the2nd ringParaphraseto confirmyouunderstandEmpathizewith acustomerAsk ateammemberfor helpAsk if thereis anythingelse you canhelp with"Happyto help"Ask toreviewcontactinfoRead anarticleregardingcustomerservice

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Compliment a team member
  2. Ask a customer about their plans
  3. "It's my pleasure"
  4. Help a team member in another dept.
  5. Offer to help a team member
  6. Make a customer smile
  7. Ask a clarifying question
  8. Resolve customer issue
  9. Compliment a customer
  10. Customer makes you laugh
  11. Share something you learned
  12. Warm transfer a call
  13. Inform a customer about a service
  14. Make a customer laugh
  15. Be the first to offer customer assistance
  16. Thank a customer for calling
  17. Answer the phone before the 2nd ring
  18. Paraphrase to confirm you understand
  19. Empathize with a customer
  20. Ask a team member for help
  21. Ask if there is anything else you can help with
  22. "Happy to help"
  23. Ask to review contact info
  24. Read an article regarding customer service