Help a teammember inanotherdept.Ask acustomerabouttheir plansSharesomethingyoulearnedOffer tohelp ateammemberResolvecustomerissueAsk if thereis anythingelse you canhelp with"Happyto help""It's mypleasure"Make acustomerlaughThank acustomerfor callingParaphraseto confirmyouunderstandAsk toreviewcontactinfoCustomermakesyou laughAsk ateammemberfor helpRead anarticleregardingcustomerserviceInform acustomerabout aserviceComplimenta customerComplimenta teammemberWarmtransfera callMake acustomersmileAsk aclarifyingquestionAnswerthe phonebefore the2nd ringBe the firstto offercustomerassistanceEmpathizewith acustomerHelp a teammember inanotherdept.Ask acustomerabouttheir plansSharesomethingyoulearnedOffer tohelp ateammemberResolvecustomerissueAsk if thereis anythingelse you canhelp with"Happyto help""It's mypleasure"Make acustomerlaughThank acustomerfor callingParaphraseto confirmyouunderstandAsk toreviewcontactinfoCustomermakesyou laughAsk ateammemberfor helpRead anarticleregardingcustomerserviceInform acustomerabout aserviceComplimenta customerComplimenta teammemberWarmtransfera callMake acustomersmileAsk aclarifyingquestionAnswerthe phonebefore the2nd ringBe the firstto offercustomerassistanceEmpathizewith acustomer

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help a team member in another dept.
  2. Ask a customer about their plans
  3. Share something you learned
  4. Offer to help a team member
  5. Resolve customer issue
  6. Ask if there is anything else you can help with
  7. "Happy to help"
  8. "It's my pleasure"
  9. Make a customer laugh
  10. Thank a customer for calling
  11. Paraphrase to confirm you understand
  12. Ask to review contact info
  13. Customer makes you laugh
  14. Ask a team member for help
  15. Read an article regarding customer service
  16. Inform a customer about a service
  17. Compliment a customer
  18. Compliment a team member
  19. Warm transfer a call
  20. Make a customer smile
  21. Ask a clarifying question
  22. Answer the phone before the 2nd ring
  23. Be the first to offer customer assistance
  24. Empathize with a customer