ResolvecustomerissueAsk toreviewcontactinfoHelp a teammember inanotherdept.Offer tohelp ateammemberComplimenta customerBe the firstto offercustomerassistanceAsk ateammemberfor helpComplimenta teammemberParaphraseto confirmyouunderstandAsk if thereis anythingelse you canhelp withCustomermakesyou laughAsk aclarifyingquestionInform acustomerabout aserviceAsk acustomerabouttheir plansRead anarticleregardingcustomerserviceWarmtransfera callAnswerthe phonebefore the2nd ring"Happyto help""It's mypleasure"Empathizewith acustomerMake acustomersmileMake acustomerlaughThank acustomerfor callingSharesomethingyoulearnedResolvecustomerissueAsk toreviewcontactinfoHelp a teammember inanotherdept.Offer tohelp ateammemberComplimenta customerBe the firstto offercustomerassistanceAsk ateammemberfor helpComplimenta teammemberParaphraseto confirmyouunderstandAsk if thereis anythingelse you canhelp withCustomermakesyou laughAsk aclarifyingquestionInform acustomerabout aserviceAsk acustomerabouttheir plansRead anarticleregardingcustomerserviceWarmtransfera callAnswerthe phonebefore the2nd ring"Happyto help""It's mypleasure"Empathizewith acustomerMake acustomersmileMake acustomerlaughThank acustomerfor callingSharesomethingyoulearned

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve customer issue
  2. Ask to review contact info
  3. Help a team member in another dept.
  4. Offer to help a team member
  5. Compliment a customer
  6. Be the first to offer customer assistance
  7. Ask a team member for help
  8. Compliment a team member
  9. Paraphrase to confirm you understand
  10. Ask if there is anything else you can help with
  11. Customer makes you laugh
  12. Ask a clarifying question
  13. Inform a customer about a service
  14. Ask a customer about their plans
  15. Read an article regarding customer service
  16. Warm transfer a call
  17. Answer the phone before the 2nd ring
  18. "Happy to help"
  19. "It's my pleasure"
  20. Empathize with a customer
  21. Make a customer smile
  22. Make a customer laugh
  23. Thank a customer for calling
  24. Share something you learned