"It's mypleasure"Make acustomersmileAsk aclarifyingquestionInform acustomerabout aserviceAnswerthe phonebefore the2nd ringMake acustomerlaugh"Happyto help"Paraphraseto confirmyouunderstandAsk acustomerabouttheir plansBe the firstto offercustomerassistanceEmpathizewith acustomerCustomermakesyou laughAsk if thereis anythingelse you canhelp withSharesomethingyoulearnedComplimenta customerResolvecustomerissueAsk ateammemberfor helpWarmtransfera callRead anarticleregardingcustomerserviceAsk toreviewcontactinfoComplimenta teammemberHelp a teammember inanotherdept.Thank acustomerfor callingOffer tohelp ateammember"It's mypleasure"Make acustomersmileAsk aclarifyingquestionInform acustomerabout aserviceAnswerthe phonebefore the2nd ringMake acustomerlaugh"Happyto help"Paraphraseto confirmyouunderstandAsk acustomerabouttheir plansBe the firstto offercustomerassistanceEmpathizewith acustomerCustomermakesyou laughAsk if thereis anythingelse you canhelp withSharesomethingyoulearnedComplimenta customerResolvecustomerissueAsk ateammemberfor helpWarmtransfera callRead anarticleregardingcustomerserviceAsk toreviewcontactinfoComplimenta teammemberHelp a teammember inanotherdept.Thank acustomerfor callingOffer tohelp ateammember

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. "It's my pleasure"
  2. Make a customer smile
  3. Ask a clarifying question
  4. Inform a customer about a service
  5. Answer the phone before the 2nd ring
  6. Make a customer laugh
  7. "Happy to help"
  8. Paraphrase to confirm you understand
  9. Ask a customer about their plans
  10. Be the first to offer customer assistance
  11. Empathize with a customer
  12. Customer makes you laugh
  13. Ask if there is anything else you can help with
  14. Share something you learned
  15. Compliment a customer
  16. Resolve customer issue
  17. Ask a team member for help
  18. Warm transfer a call
  19. Read an article regarding customer service
  20. Ask to review contact info
  21. Compliment a team member
  22. Help a team member in another dept.
  23. Thank a customer for calling
  24. Offer to help a team member