Inform acustomerabout aserviceWarmtransfera callRead anarticleregardingcustomerserviceAnswerthe phonebefore the2nd ringAsk aclarifyingquestion"It's mypleasure"Complimenta teammemberParaphraseto confirmyouunderstandResolvecustomerissue"Happyto help"SharesomethingyoulearnedThank acustomerfor callingComplimenta customerAsk toreviewcontactinfoAsk ateammemberfor helpMake acustomersmileCustomermakesyou laughAsk if thereis anythingelse you canhelp withBe the firstto offercustomerassistanceHelp a teammember inanotherdept.Ask acustomerabouttheir plansEmpathizewith acustomerOffer tohelp ateammemberMake acustomerlaughInform acustomerabout aserviceWarmtransfera callRead anarticleregardingcustomerserviceAnswerthe phonebefore the2nd ringAsk aclarifyingquestion"It's mypleasure"Complimenta teammemberParaphraseto confirmyouunderstandResolvecustomerissue"Happyto help"SharesomethingyoulearnedThank acustomerfor callingComplimenta customerAsk toreviewcontactinfoAsk ateammemberfor helpMake acustomersmileCustomermakesyou laughAsk if thereis anythingelse you canhelp withBe the firstto offercustomerassistanceHelp a teammember inanotherdept.Ask acustomerabouttheir plansEmpathizewith acustomerOffer tohelp ateammemberMake acustomerlaugh

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Inform a customer about a service
  2. Warm transfer a call
  3. Read an article regarding customer service
  4. Answer the phone before the 2nd ring
  5. Ask a clarifying question
  6. "It's my pleasure"
  7. Compliment a team member
  8. Paraphrase to confirm you understand
  9. Resolve customer issue
  10. "Happy to help"
  11. Share something you learned
  12. Thank a customer for calling
  13. Compliment a customer
  14. Ask to review contact info
  15. Ask a team member for help
  16. Make a customer smile
  17. Customer makes you laugh
  18. Ask if there is anything else you can help with
  19. Be the first to offer customer assistance
  20. Help a team member in another dept.
  21. Ask a customer about their plans
  22. Empathize with a customer
  23. Offer to help a team member
  24. Make a customer laugh