Customermakesyou laughComplimenta customerAsk aclarifyingquestionMake acustomerlaughSharesomethingyoulearnedResolvecustomerissueBe the firstto offercustomerassistanceComplimenta teammember"It's mypleasure"Ask ateammemberfor helpAnswerthe phonebefore the2nd ringAsk if thereis anythingelse you canhelp withWarmtransfera callRead anarticleregardingcustomerserviceInform acustomerabout aserviceParaphraseto confirmyouunderstandAsk acustomerabouttheir plansHelp a teammember inanotherdept.Offer tohelp ateammemberAsk toreviewcontactinfo"Happyto help"Make acustomersmileThank acustomerfor callingEmpathizewith acustomerCustomermakesyou laughComplimenta customerAsk aclarifyingquestionMake acustomerlaughSharesomethingyoulearnedResolvecustomerissueBe the firstto offercustomerassistanceComplimenta teammember"It's mypleasure"Ask ateammemberfor helpAnswerthe phonebefore the2nd ringAsk if thereis anythingelse you canhelp withWarmtransfera callRead anarticleregardingcustomerserviceInform acustomerabout aserviceParaphraseto confirmyouunderstandAsk acustomerabouttheir plansHelp a teammember inanotherdept.Offer tohelp ateammemberAsk toreviewcontactinfo"Happyto help"Make acustomersmileThank acustomerfor callingEmpathizewith acustomer

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer makes you laugh
  2. Compliment a customer
  3. Ask a clarifying question
  4. Make a customer laugh
  5. Share something you learned
  6. Resolve customer issue
  7. Be the first to offer customer assistance
  8. Compliment a team member
  9. "It's my pleasure"
  10. Ask a team member for help
  11. Answer the phone before the 2nd ring
  12. Ask if there is anything else you can help with
  13. Warm transfer a call
  14. Read an article regarding customer service
  15. Inform a customer about a service
  16. Paraphrase to confirm you understand
  17. Ask a customer about their plans
  18. Help a team member in another dept.
  19. Offer to help a team member
  20. Ask to review contact info
  21. "Happy to help"
  22. Make a customer smile
  23. Thank a customer for calling
  24. Empathize with a customer