Help a teammember inanotherdept.Ask aclarifyingquestionAsk toreviewcontactinfoInform acustomerabout aservice"It's mypleasure""Happyto help"Customermakesyou laughMake acustomerlaughAsk acustomerabouttheir plansAsk ateammemberfor helpAsk if thereis anythingelse you canhelp withThank acustomerfor callingComplimenta teammemberEmpathizewith acustomerResolvecustomerissueComplimenta customerWarmtransfera callParaphraseto confirmyouunderstandBe the firstto offercustomerassistanceMake acustomersmileSharesomethingyoulearnedAnswerthe phonebefore the2nd ringOffer tohelp ateammemberRead anarticleregardingcustomerserviceHelp a teammember inanotherdept.Ask aclarifyingquestionAsk toreviewcontactinfoInform acustomerabout aservice"It's mypleasure""Happyto help"Customermakesyou laughMake acustomerlaughAsk acustomerabouttheir plansAsk ateammemberfor helpAsk if thereis anythingelse you canhelp withThank acustomerfor callingComplimenta teammemberEmpathizewith acustomerResolvecustomerissueComplimenta customerWarmtransfera callParaphraseto confirmyouunderstandBe the firstto offercustomerassistanceMake acustomersmileSharesomethingyoulearnedAnswerthe phonebefore the2nd ringOffer tohelp ateammemberRead anarticleregardingcustomerservice

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help a team member in another dept.
  2. Ask a clarifying question
  3. Ask to review contact info
  4. Inform a customer about a service
  5. "It's my pleasure"
  6. "Happy to help"
  7. Customer makes you laugh
  8. Make a customer laugh
  9. Ask a customer about their plans
  10. Ask a team member for help
  11. Ask if there is anything else you can help with
  12. Thank a customer for calling
  13. Compliment a team member
  14. Empathize with a customer
  15. Resolve customer issue
  16. Compliment a customer
  17. Warm transfer a call
  18. Paraphrase to confirm you understand
  19. Be the first to offer customer assistance
  20. Make a customer smile
  21. Share something you learned
  22. Answer the phone before the 2nd ring
  23. Offer to help a team member
  24. Read an article regarding customer service