Empathizewith acustomerMake acustomerlaughAsk ateammemberfor helpOffer tohelp ateammemberAsk if thereis anythingelse you canhelp withAsk aclarifyingquestionBe the firstto offercustomerassistanceHelp a teammember inanotherdept.Paraphraseto confirmyouunderstandAnswerthe phonebefore the2nd ringMake acustomersmileAsk acustomerabouttheir plansSharesomethingyoulearnedInform acustomerabout aserviceCustomermakesyou laughThank acustomerfor callingRead anarticleregardingcustomerserviceAsk toreviewcontactinfo"It's mypleasure"ResolvecustomerissueWarmtransfera callComplimenta customerComplimenta teammember"Happyto help"Empathizewith acustomerMake acustomerlaughAsk ateammemberfor helpOffer tohelp ateammemberAsk if thereis anythingelse you canhelp withAsk aclarifyingquestionBe the firstto offercustomerassistanceHelp a teammember inanotherdept.Paraphraseto confirmyouunderstandAnswerthe phonebefore the2nd ringMake acustomersmileAsk acustomerabouttheir plansSharesomethingyoulearnedInform acustomerabout aserviceCustomermakesyou laughThank acustomerfor callingRead anarticleregardingcustomerserviceAsk toreviewcontactinfo"It's mypleasure"ResolvecustomerissueWarmtransfera callComplimenta customerComplimenta teammember"Happyto help"

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empathize with a customer
  2. Make a customer laugh
  3. Ask a team member for help
  4. Offer to help a team member
  5. Ask if there is anything else you can help with
  6. Ask a clarifying question
  7. Be the first to offer customer assistance
  8. Help a team member in another dept.
  9. Paraphrase to confirm you understand
  10. Answer the phone before the 2nd ring
  11. Make a customer smile
  12. Ask a customer about their plans
  13. Share something you learned
  14. Inform a customer about a service
  15. Customer makes you laugh
  16. Thank a customer for calling
  17. Read an article regarding customer service
  18. Ask to review contact info
  19. "It's my pleasure"
  20. Resolve customer issue
  21. Warm transfer a call
  22. Compliment a customer
  23. Compliment a team member
  24. "Happy to help"