"Happyto help"Complimenta teammemberBe the firstto offercustomerassistanceAnswerthe phonebefore the2nd ringEmpathizewith acustomerOffer tohelp ateammemberHelp a teammember inanotherdept.Inform acustomerabout aserviceAsk ateammemberfor helpAsk aclarifyingquestionSharesomethingyoulearnedParaphraseto confirmyouunderstandMake acustomerlaughComplimenta customerThank acustomerfor callingAsk acustomerabouttheir plansResolvecustomerissueAsk if thereis anythingelse you canhelp withWarmtransfera callCustomermakesyou laughAsk toreviewcontactinfo"It's mypleasure"Make acustomersmileRead anarticleregardingcustomerservice"Happyto help"Complimenta teammemberBe the firstto offercustomerassistanceAnswerthe phonebefore the2nd ringEmpathizewith acustomerOffer tohelp ateammemberHelp a teammember inanotherdept.Inform acustomerabout aserviceAsk ateammemberfor helpAsk aclarifyingquestionSharesomethingyoulearnedParaphraseto confirmyouunderstandMake acustomerlaughComplimenta customerThank acustomerfor callingAsk acustomerabouttheir plansResolvecustomerissueAsk if thereis anythingelse you canhelp withWarmtransfera callCustomermakesyou laughAsk toreviewcontactinfo"It's mypleasure"Make acustomersmileRead anarticleregardingcustomerservice

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Happy to help"
  2. Compliment a team member
  3. Be the first to offer customer assistance
  4. Answer the phone before the 2nd ring
  5. Empathize with a customer
  6. Offer to help a team member
  7. Help a team member in another dept.
  8. Inform a customer about a service
  9. Ask a team member for help
  10. Ask a clarifying question
  11. Share something you learned
  12. Paraphrase to confirm you understand
  13. Make a customer laugh
  14. Compliment a customer
  15. Thank a customer for calling
  16. Ask a customer about their plans
  17. Resolve customer issue
  18. Ask if there is anything else you can help with
  19. Warm transfer a call
  20. Customer makes you laugh
  21. Ask to review contact info
  22. "It's my pleasure"
  23. Make a customer smile
  24. Read an article regarding customer service