Customermakesyou laughOffer tohelp ateammemberBe the firstto offercustomerassistanceInform acustomerabout aserviceMake acustomerlaughAsk toreviewcontactinfoEmpathizewith acustomerWarmtransfera callComplimenta teammemberThank acustomerfor callingRead anarticleregardingcustomerserviceComplimenta customer"It's mypleasure"Ask if thereis anythingelse you canhelp withMake acustomersmileAsk ateammemberfor helpResolvecustomerissueParaphraseto confirmyouunderstandAsk acustomerabouttheir plansAnswerthe phonebefore the2nd ring"Happyto help"Ask aclarifyingquestionSharesomethingyoulearnedHelp a teammember inanotherdept.Customermakesyou laughOffer tohelp ateammemberBe the firstto offercustomerassistanceInform acustomerabout aserviceMake acustomerlaughAsk toreviewcontactinfoEmpathizewith acustomerWarmtransfera callComplimenta teammemberThank acustomerfor callingRead anarticleregardingcustomerserviceComplimenta customer"It's mypleasure"Ask if thereis anythingelse you canhelp withMake acustomersmileAsk ateammemberfor helpResolvecustomerissueParaphraseto confirmyouunderstandAsk acustomerabouttheir plansAnswerthe phonebefore the2nd ring"Happyto help"Ask aclarifyingquestionSharesomethingyoulearnedHelp a teammember inanotherdept.

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer makes you laugh
  2. Offer to help a team member
  3. Be the first to offer customer assistance
  4. Inform a customer about a service
  5. Make a customer laugh
  6. Ask to review contact info
  7. Empathize with a customer
  8. Warm transfer a call
  9. Compliment a team member
  10. Thank a customer for calling
  11. Read an article regarding customer service
  12. Compliment a customer
  13. "It's my pleasure"
  14. Ask if there is anything else you can help with
  15. Make a customer smile
  16. Ask a team member for help
  17. Resolve customer issue
  18. Paraphrase to confirm you understand
  19. Ask a customer about their plans
  20. Answer the phone before the 2nd ring
  21. "Happy to help"
  22. Ask a clarifying question
  23. Share something you learned
  24. Help a team member in another dept.