(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Pushed a Customer to Follow the Process, Despite Their Frustration
Blamed the Customer for the Issue Instead of Finding a Solution
Didn’t Try to See Things from the Customer’s Perspective
Assumed a Customer Was Overreacting Without Listening Fully
Didn’t Handle a Customer Complaint Properly, Causing Escalation
Failed to Apologize to an Angry Customer
Didn't Follow Up After a Customer Interaction That Didn't End Well
Cut Off a Customer Mid-Sentence
Avoided Taking Ownership of a Customer’s Problem
Ignored a Customer’s Feedback Because I Didn’t Think It Was Useful
Got Frustrated with a Customer Who Didn’t Understand the Instructions
Ignored a Customer's Emotional Cues and Focused on Policy
Rolled My Eyes or Sighed During a Call with a Difficult Customer
Felt Annoyed with a Customer Asking for a Refund
Over-promised to a Customer and Didn’t Deliver
Dismissed a Customer's Complaint Because I Thought It Was Trivial
Rushed Through a Customer Conversation Without Addressing Their Concerns
Missed an Opportunity to Personalize a Solution for the Customer
Dismissed a Customer's Request Because It Wasn’t "In the System"
Used Jargon a Customer Didn’t Understand and Didn’t Clarify
Didn’t Offer a Clear Explanation for a Service Disruption
Felt Relieved When a Difficult Customer Finally Hung Up
Was Too Focused on Closing the Call/Interaction Quickly
Was Impatient with a Customer Asking the Same Question Multiple Times
