BankerPerformedIDProofingBankerExplainedOverdraftPoliciesBankerPerformedFailsafeFirstBankerUsedEmpathySurveyMentionedin Closingof CallBankerFiled DebitCardDisputeBankerreaddisclosureverbatimBankerAcknowledgedMobile AppAuthenticationMobileApp/TD ASAPAuthenticationVoicePrintAuthenticationFullAuthenticationBankerCompletedTransfer(Cold orWarm)FeeConversationBankerPerformedFailsafeFirstDepositHoldInquiryBankerClosed/ReplacedDebit CardTD wasBrandedDuringGreetingDebitCard wasDeclinedCustomerInquiredAbout aDirectDepositBankerUsedCMSeSelf-ServeOptionsWereProvidedACHInquiryOnlineBankingAssistanceStep UpAuthenticationBankerPerformedIDProofingBankerExplainedOverdraftPoliciesBankerPerformedFailsafeFirstBankerUsedEmpathySurveyMentionedin Closingof CallBankerFiled DebitCardDisputeBankerreaddisclosureverbatimBankerAcknowledgedMobile AppAuthenticationMobileApp/TD ASAPAuthenticationVoicePrintAuthenticationFullAuthenticationBankerCompletedTransfer(Cold orWarm)FeeConversationBankerPerformedFailsafeFirstDepositHoldInquiryBankerClosed/ReplacedDebit CardTD wasBrandedDuringGreetingDebitCard wasDeclinedCustomerInquiredAbout aDirectDepositBankerUsedCMSeSelf-ServeOptionsWereProvidedACHInquiryOnlineBankingAssistanceStep UpAuthentication

CALL SHADOWING BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Banker Performed ID Proofing
  2. Banker Explained Overdraft Policies
  3. Banker Performed Failsafe First
  4. Banker Used Empathy
  5. Survey Mentioned in Closing of Call
  6. Banker Filed Debit Card Dispute
  7. Banker read disclosure verbatim
  8. Banker Acknowledged Mobile App Authentication
  9. Mobile App/TD ASAP Authentication
  10. VoicePrint Authentication
  11. Full Authentication
  12. Banker Completed Transfer (Cold or Warm)
  13. Fee Conversation
  14. Banker Performed Failsafe First
  15. Deposit Hold Inquiry
  16. Banker Closed/Replaced Debit Card
  17. TD was Branded During Greeting
  18. Debit Card was Declined
  19. Customer Inquired About a Direct Deposit
  20. Banker Used CMSe
  21. Self-Serve Options Were Provided
  22. ACH Inquiry
  23. Online Banking Assistance
  24. Step Up Authentication