ACH Inquiry Fee Conversation Deposit Hold Inquiry Banker Acknowledged Mobile App Authentication Customer Inquired About a Direct Deposit Banker Performed Failsafe First Self-Serve Options Were Provided Banker Explained Overdraft Policies Banker Closed/Replaced Debit Card Banker Used CMSe Mobile App/TD ASAP Authentication Banker Filed Debit Card Dispute TD was Branded During Greeting Debit Card was Declined Full Authentication Banker Completed Transfer (Cold or Warm) Banker read disclosure verbatim Survey Mentioned in Closing of Call VoicePrint Authentication Step Up Authentication Banker Performed Failsafe First Online Banking Assistance Banker Performed ID Proofing Banker Used Empathy ACH Inquiry Fee Conversation Deposit Hold Inquiry Banker Acknowledged Mobile App Authentication Customer Inquired About a Direct Deposit Banker Performed Failsafe First Self-Serve Options Were Provided Banker Explained Overdraft Policies Banker Closed/Replaced Debit Card Banker Used CMSe Mobile App/TD ASAP Authentication Banker Filed Debit Card Dispute TD was Branded During Greeting Debit Card was Declined Full Authentication Banker Completed Transfer (Cold or Warm) Banker read disclosure verbatim Survey Mentioned in Closing of Call VoicePrint Authentication Step Up Authentication Banker Performed Failsafe First Online Banking Assistance Banker Performed ID Proofing Banker Used Empathy
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
ACH Inquiry
Fee Conversation
Deposit Hold Inquiry
Banker Acknowledged Mobile App Authentication
Customer Inquired About a Direct Deposit
Banker Performed Failsafe First
Self-Serve Options Were Provided
Banker Explained Overdraft Policies
Banker Closed/Replaced Debit Card
Banker Used CMSe
Mobile App/TD ASAP Authentication
Banker Filed Debit Card Dispute
TD was Branded During Greeting
Debit Card was Declined
Full Authentication
Banker Completed Transfer (Cold or Warm)
Banker read disclosure verbatim
Survey Mentioned in Closing of Call
VoicePrint Authentication
Step Up Authentication
Banker Performed Failsafe First
Online Banking Assistance
Banker Performed ID Proofing
Banker Used Empathy