CALL SHADOWING BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. TD was Branded During Greeting
2. Survey Mentioned in Closing of Call
3. Full Authentication
4. Deposit Hold Inquiry
5. Banker read disclosure verbatim
6. Banker Acknowledged Mobile App Authentication
7. VoicePrint Authentication
8. Banker Performed ID Proofing
9. Banker Used Empathy
10. Banker Performed Failsafe First
11. Customer Inquired About a Direct Deposit
12. Banker Completed Transfer (Cold or Warm)
13. Banker Performed Failsafe First
14. Debit Card was Declined
15. Step Up Authentication
16. Banker Explained Overdraft Policies
17. Online Banking Assistance
18. Banker Used CMSe
19. ACH Inquiry
20. Self-Serve Options Were Provided
21. Mobile App/TD ASAP Authentication
22. Banker Closed/Replaced Debit Card
23. Fee Conversation
24. Banker Filed Debit Card Dispute