CALL SHADOWING BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Banker Completed Transfer (Cold or Warm)
2. TD was Branded During Greeting
3. Banker Filed Debit Card Dispute
4. Banker Performed Failsafe First
5. Deposit Hold Inquiry
6. Banker Performed Failsafe First
7. Customer Inquired About a Direct Deposit
8. Self-Serve Options Were Provided
9. Banker Used Empathy
10. Banker Explained Overdraft Policies
11. Debit Card was Declined
12. Banker Used CMSe
13. VoicePrint Authentication
14. Survey Mentioned in Closing of Call
15. Banker read disclosure verbatim
16. ACH Inquiry
17. Mobile App/TD ASAP Authentication
18. Step Up Authentication
19. Banker Performed ID Proofing
20. Online Banking Assistance
21. Banker Closed/Replaced Debit Card
22. Full Authentication
23. Fee Conversation
24. Banker Acknowledged Mobile App Authentication