CALL SHADOWING BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Step Up Authentication
2. Banker Completed Transfer (Cold or Warm)
3. Banker Used CMSe
4. Survey Mentioned in Closing of Call
5. Banker read disclosure verbatim
6. Banker Closed/Replaced Debit Card
7. Banker Performed Failsafe First
8. Banker Explained Overdraft Policies
9. Banker Used Empathy
10. Mobile App/TD ASAP Authentication
11. Banker Acknowledged Mobile App Authentication
12. Online Banking Assistance
13. Self-Serve Options Were Provided
14. TD was Branded During Greeting
15. ACH Inquiry
16. Full Authentication
17. VoicePrint Authentication
18. Deposit Hold Inquiry
19. Customer Inquired About a Direct Deposit
20. Banker Performed Failsafe First
21. Fee Conversation
22. Banker Filed Debit Card Dispute
23. Debit Card was Declined
24. Banker Performed ID Proofing