CALL SHADOWING BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Survey Mentioned in Closing of Call
2. Mobile App/TD ASAP Authentication
3. Banker Completed Transfer (Cold or Warm)
4. Self-Serve Options Were Provided
5. Banker Used CMSe
6. Customer Inquired About a Direct Deposit
7. Banker Performed ID Proofing
8. Banker Performed Failsafe First
9. Banker read disclosure verbatim
10. Banker Explained Overdraft Policies
11. TD was Branded During Greeting
12. ACH Inquiry
13. Banker Filed Debit Card Dispute
14. VoicePrint Authentication
15. Full Authentication
16. Fee Conversation
17. Banker Used Empathy
18. Debit Card was Declined
19. Step Up Authentication
20. Online Banking Assistance
21. Banker Closed/Replaced Debit Card
22. Deposit Hold Inquiry
23. Banker Performed Failsafe First
24. Banker Acknowledged Mobile App Authentication