CALL SHADOWING BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. TD was Branded During Greeting
2. Self-Serve Options Were Provided
3. Banker Used Empathy
4. Banker Performed Failsafe First
5. Banker Used CMSe
6. Deposit Hold Inquiry
7. Banker read disclosure verbatim
8. Survey Mentioned in Closing of Call
9. Banker Acknowledged Mobile App Authentication
10. Banker Filed Debit Card Dispute
11. Banker Explained Overdraft Policies
12. Fee Conversation
13. Mobile App/TD ASAP Authentication
14. Full Authentication
15. Banker Completed Transfer (Cold or Warm)
16. Step Up Authentication
17. Banker Closed/Replaced Debit Card
18. Banker Performed ID Proofing
19. ACH Inquiry
20. VoicePrint Authentication
21. Banker Performed Failsafe First
22. Online Banking Assistance
23. Debit Card was Declined
24. Customer Inquired About a Direct Deposit