BankerPerformedFailsafeFirstBankerClosed/ReplacedDebit CardACHInquiryFeeConversationTD wasBrandedDuringGreetingDepositHoldInquiryBankerExplainedOverdraftPoliciesBankerUsedEmpathySurveyMentionedin Closingof CallSelf-ServeOptionsWereProvidedBankerPerformedFailsafeFirstStep UpAuthenticationBankerFiled DebitCardDisputeCustomerInquiredAbout aDirectDepositMobileApp/TD ASAPAuthenticationBankerAcknowledgedMobile AppAuthenticationOnlineBankingAssistanceBankerreaddisclosureverbatimFullAuthenticationBankerPerformedIDProofingVoicePrintAuthenticationDebitCard wasDeclinedBankerUsedCMSeBankerCompletedTransfer(Cold orWarm)BankerPerformedFailsafeFirstBankerClosed/ReplacedDebit CardACHInquiryFeeConversationTD wasBrandedDuringGreetingDepositHoldInquiryBankerExplainedOverdraftPoliciesBankerUsedEmpathySurveyMentionedin Closingof CallSelf-ServeOptionsWereProvidedBankerPerformedFailsafeFirstStep UpAuthenticationBankerFiled DebitCardDisputeCustomerInquiredAbout aDirectDepositMobileApp/TD ASAPAuthenticationBankerAcknowledgedMobile AppAuthenticationOnlineBankingAssistanceBankerreaddisclosureverbatimFullAuthenticationBankerPerformedIDProofingVoicePrintAuthenticationDebitCard wasDeclinedBankerUsedCMSeBankerCompletedTransfer(Cold orWarm)

CALL SHADOWING BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Banker Performed Failsafe First
  2. Banker Closed/Replaced Debit Card
  3. ACH Inquiry
  4. Fee Conversation
  5. TD was Branded During Greeting
  6. Deposit Hold Inquiry
  7. Banker Explained Overdraft Policies
  8. Banker Used Empathy
  9. Survey Mentioned in Closing of Call
  10. Self-Serve Options Were Provided
  11. Banker Performed Failsafe First
  12. Step Up Authentication
  13. Banker Filed Debit Card Dispute
  14. Customer Inquired About a Direct Deposit
  15. Mobile App/TD ASAP Authentication
  16. Banker Acknowledged Mobile App Authentication
  17. Online Banking Assistance
  18. Banker read disclosure verbatim
  19. Full Authentication
  20. Banker Performed ID Proofing
  21. VoicePrint Authentication
  22. Debit Card was Declined
  23. Banker Used CMSe
  24. Banker Completed Transfer (Cold or Warm)