ACH Inquiry Banker Performed Failsafe First Fee Conversation Debit Card was Declined Banker Closed/Replaced Debit Card VoicePrint Authentication Step Up Authentication Customer Inquired About a Direct Deposit Mobile App/TD ASAP Authentication Banker Used Empathy Banker Performed Failsafe First Full Authentication Banker Used CMSe Banker Performed ID Proofing Banker Filed Debit Card Dispute TD was Branded During Greeting Banker read disclosure verbatim Deposit Hold Inquiry Self-Serve Options Were Provided Survey Mentioned in Closing of Call Banker Explained Overdraft Policies Online Banking Assistance Banker Acknowledged Mobile App Authentication Banker Completed Transfer (Cold or Warm) ACH Inquiry Banker Performed Failsafe First Fee Conversation Debit Card was Declined Banker Closed/Replaced Debit Card VoicePrint Authentication Step Up Authentication Customer Inquired About a Direct Deposit Mobile App/TD ASAP Authentication Banker Used Empathy Banker Performed Failsafe First Full Authentication Banker Used CMSe Banker Performed ID Proofing Banker Filed Debit Card Dispute TD was Branded During Greeting Banker read disclosure verbatim Deposit Hold Inquiry Self-Serve Options Were Provided Survey Mentioned in Closing of Call Banker Explained Overdraft Policies Online Banking Assistance Banker Acknowledged Mobile App Authentication Banker Completed Transfer (Cold or Warm)
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
ACH Inquiry
Banker Performed Failsafe First
Fee Conversation
Debit Card was Declined
Banker Closed/Replaced Debit Card
VoicePrint Authentication
Step Up Authentication
Customer Inquired About a Direct Deposit
Mobile App/TD ASAP Authentication
Banker Used Empathy
Banker Performed Failsafe First
Full Authentication
Banker Used CMSe
Banker Performed ID Proofing
Banker Filed Debit Card Dispute
TD was Branded During Greeting
Banker read disclosure verbatim
Deposit Hold Inquiry
Self-Serve Options Were Provided
Survey Mentioned in Closing of Call
Banker Explained Overdraft Policies
Online Banking Assistance
Banker Acknowledged Mobile App Authentication
Banker Completed Transfer (Cold or Warm)