CALL SHADOWING BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Banker Performed Failsafe First
2. Fee Conversation
3. Survey Mentioned in Closing of Call
4. Deposit Hold Inquiry
5. Customer Inquired About a Direct Deposit
6. Banker Acknowledged Mobile App Authentication
7. ACH Inquiry
8. Banker Closed/Replaced Debit Card
9. Self-Serve Options Were Provided
10. Mobile App/TD ASAP Authentication
11. Step Up Authentication
12. TD was Branded During Greeting
13. Banker Explained Overdraft Policies
14. Banker Used Empathy
15. Banker Performed ID Proofing
16. Full Authentication
17. Banker Used CMSe
18. Banker read disclosure verbatim
19. Banker Performed Failsafe First
20. Banker Filed Debit Card Dispute
21. Banker Completed Transfer (Cold or Warm)
22. Debit Card was Declined
23. Online Banking Assistance
24. VoicePrint Authentication