CALL SHADOWING BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Step Up Authentication
2. Full Authentication
3. Banker Explained Overdraft Policies
4. Deposit Hold Inquiry
5. Banker read disclosure verbatim
6. Mobile App/TD ASAP Authentication
7. Banker Filed Debit Card Dispute
8. Banker Performed ID Proofing
9. Debit Card was Declined
10. TD was Branded During Greeting
11. Banker Closed/Replaced Debit Card
12. ACH Inquiry
13. Online Banking Assistance
14. Customer Inquired About a Direct Deposit
15. Fee Conversation
16. Banker Used Empathy
17. Self-Serve Options Were Provided
18. Banker Used CMSe
19. Banker Completed Transfer (Cold or Warm)
20. VoicePrint Authentication
21. Banker Performed Failsafe First
22. Banker Acknowledged Mobile App Authentication
23. Banker Performed Failsafe First
24. Survey Mentioned in Closing of Call