CALL SHADOWING BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. VoicePrint Authentication
2. Mobile App/TD ASAP Authentication
3. Customer Inquired About a Direct Deposit
4. Debit Card was Declined
5. Banker Performed Failsafe First
6. TD was Branded During Greeting
7. Fee Conversation
8. Self-Serve Options Were Provided
9. Banker Performed Failsafe First
10. Banker Closed/Replaced Debit Card
11. Online Banking Assistance
12. Banker Acknowledged Mobile App Authentication
13. Survey Mentioned in Closing of Call
14. Banker Filed Debit Card Dispute
15. Full Authentication
16. Banker Explained Overdraft Policies
17. Banker Used Empathy
18. Banker Performed ID Proofing
19. Banker read disclosure verbatim
20. Banker Completed Transfer (Cold or Warm)
21. ACH Inquiry
22. Deposit Hold Inquiry
23. Banker Used CMSe
24. Step Up Authentication