ACHInquiryFeeConversationDepositHoldInquiryBankerAcknowledgedMobile AppAuthenticationCustomerInquiredAbout aDirectDepositBankerPerformedFailsafeFirstSelf-ServeOptionsWereProvidedBankerExplainedOverdraftPoliciesBankerClosed/ReplacedDebit CardBankerUsedCMSeMobileApp/TD ASAPAuthenticationBankerFiled DebitCardDisputeTD wasBrandedDuringGreetingDebitCard wasDeclinedFullAuthenticationBankerCompletedTransfer(Cold orWarm)BankerreaddisclosureverbatimSurveyMentionedin Closingof CallVoicePrintAuthenticationStep UpAuthenticationBankerPerformedFailsafeFirstOnlineBankingAssistanceBankerPerformedIDProofingBankerUsedEmpathyACHInquiryFeeConversationDepositHoldInquiryBankerAcknowledgedMobile AppAuthenticationCustomerInquiredAbout aDirectDepositBankerPerformedFailsafeFirstSelf-ServeOptionsWereProvidedBankerExplainedOverdraftPoliciesBankerClosed/ReplacedDebit CardBankerUsedCMSeMobileApp/TD ASAPAuthenticationBankerFiled DebitCardDisputeTD wasBrandedDuringGreetingDebitCard wasDeclinedFullAuthenticationBankerCompletedTransfer(Cold orWarm)BankerreaddisclosureverbatimSurveyMentionedin Closingof CallVoicePrintAuthenticationStep UpAuthenticationBankerPerformedFailsafeFirstOnlineBankingAssistanceBankerPerformedIDProofingBankerUsedEmpathy

CALL SHADOWING BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ACH Inquiry
  2. Fee Conversation
  3. Deposit Hold Inquiry
  4. Banker Acknowledged Mobile App Authentication
  5. Customer Inquired About a Direct Deposit
  6. Banker Performed Failsafe First
  7. Self-Serve Options Were Provided
  8. Banker Explained Overdraft Policies
  9. Banker Closed/Replaced Debit Card
  10. Banker Used CMSe
  11. Mobile App/TD ASAP Authentication
  12. Banker Filed Debit Card Dispute
  13. TD was Branded During Greeting
  14. Debit Card was Declined
  15. Full Authentication
  16. Banker Completed Transfer (Cold or Warm)
  17. Banker read disclosure verbatim
  18. Survey Mentioned in Closing of Call
  19. VoicePrint Authentication
  20. Step Up Authentication
  21. Banker Performed Failsafe First
  22. Online Banking Assistance
  23. Banker Performed ID Proofing
  24. Banker Used Empathy