CALL SHADOWING BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Debit Card was Declined
2. Online Banking Assistance
3. Banker Performed ID Proofing
4. Banker Used Empathy
5. Banker Acknowledged Mobile App Authentication
6. Full Authentication
7. Banker Used CMSe
8. Banker Filed Debit Card Dispute
9. Customer Inquired About a Direct Deposit
10. Fee Conversation
11. ACH Inquiry
12. Self-Serve Options Were Provided
13. Survey Mentioned in Closing of Call
14. Banker Performed Failsafe First
15. VoicePrint Authentication
16. Deposit Hold Inquiry
17. Step Up Authentication
18. Mobile App/TD ASAP Authentication
19. Banker Completed Transfer (Cold or Warm)
20. Banker Closed/Replaced Debit Card
21. Banker Explained Overdraft Policies
22. Banker read disclosure verbatim
23. Banker Performed Failsafe First
24. TD was Branded During Greeting