CALL SHADOWING BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Fee Conversation
2. Step Up Authentication
3. Mobile App/TD ASAP Authentication
4. Debit Card was Declined
5. Banker Acknowledged Mobile App Authentication
6. Banker Used Empathy
7. TD was Branded During Greeting
8. Deposit Hold Inquiry
9. Full Authentication
10. Self-Serve Options Were Provided
11. Banker Performed Failsafe First
12. Banker Used CMSe
13. Banker Completed Transfer (Cold or Warm)
14. VoicePrint Authentication
15. Banker Closed/Replaced Debit Card
16. Banker Explained Overdraft Policies
17. Banker Performed Failsafe First
18. Banker Performed ID Proofing
19. Customer Inquired About a Direct Deposit
20. Banker Filed Debit Card Dispute
21. Banker read disclosure verbatim
22. ACH Inquiry
23. Online Banking Assistance
24. Survey Mentioned in Closing of Call