CALL SHADOWING BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Banker Used CMSe
2. Banker Completed Transfer (Cold or Warm)
3. Banker Used Empathy
4. Banker Performed ID Proofing
5. Deposit Hold Inquiry
6. Mobile App/TD ASAP Authentication
7. TD was Branded During Greeting
8. Step Up Authentication
9. Banker Acknowledged Mobile App Authentication
10. Banker read disclosure verbatim
11. Debit Card was Declined
12. Banker Performed Failsafe First
13. Fee Conversation
14. Survey Mentioned in Closing of Call
15. Full Authentication
16. Banker Filed Debit Card Dispute
17. VoicePrint Authentication
18. Customer Inquired About a Direct Deposit
19. Banker Closed/Replaced Debit Card
20. Self-Serve Options Were Provided
21. Banker Performed Failsafe First
22. Online Banking Assistance
23. Banker Explained Overdraft Policies
24. ACH Inquiry