CALL SHADOWING BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Banker Performed ID Proofing
2. Online Banking Assistance
3. Banker Filed Debit Card Dispute
4. Banker read disclosure verbatim
5. VoicePrint Authentication
6. Mobile App/TD ASAP Authentication
7. Survey Mentioned in Closing of Call
8. Deposit Hold Inquiry
9. Step Up Authentication
10. Fee Conversation
11. Banker Used Empathy
12. Debit Card was Declined
13. Banker Performed Failsafe First
14. Banker Completed Transfer (Cold or Warm)
15. Banker Used CMSe
16. Self-Serve Options Were Provided
17. TD was Branded During Greeting
18. Customer Inquired About a Direct Deposit
19. Banker Explained Overdraft Policies
20. ACH Inquiry
21. Banker Performed Failsafe First
22. Banker Acknowledged Mobile App Authentication
23. Full Authentication
24. Banker Closed/Replaced Debit Card