Use word"Pumpkin"in yourcallHit 100%bookedleads forthe dayBooks acustomer withthe first nameof John, Rob,Stephanie orSarahCustomersay's theyneed tospeak totheir spouseMostoutboundcalls inone dayHascustomerwith a thickaccentCustomerhas baby orchild in backmakingnoiseMost callstaken(week)Say "You'vecalled theright place!"on a callFree!Book 5 ormoreappts inone dayMostinboundcalls inone dayCreate a to-do list dailyand checkALL off(week)Listen to yourcalls from thelast 2 weeksand confirmall is correctHit 90% orhigher forbookedleads (day)Customerasks for adiscountUse word"Pumpkin"in yourcallHit 100%bookedleads forthe dayBooks acustomer withthe first nameof John, Rob,Stephanie orSarahCustomersay's theyneed tospeak totheir spouseMostoutboundcalls inone dayHascustomerwith a thickaccentCustomerhas baby orchild in backmakingnoiseMost callstaken(week)Say "You'vecalled theright place!"on a callFree!Book 5 ormoreappts inone dayMostinboundcalls inone dayCreate a to-do list dailyand checkALL off(week)Listen to yourcalls from thelast 2 weeksand confirmall is correctHit 90% orhigher forbookedleads (day)Customerasks for adiscount

CSR GAME - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use word "Pumpkin" in your call
  2. Hit 100% booked leads for the day
  3. Books a customer with the first name of John, Rob, Stephanie or Sarah
  4. Customer say's they need to speak to their spouse
  5. Most outbound calls in one day
  6. Has customer with a thick accent
  7. Customer has baby or child in back making noise
  8. Most calls taken (week)
  9. Say "You've called the right place!" on a call
  10. Free!
  11. Book 5 or more appts in one day
  12. Most inbound calls in one day
  13. Create a to-do list daily and check ALL off (week)
  14. Listen to your calls from the last 2 weeks and confirm all is correct
  15. Hit 90% or higher for booked leads (day)
  16. Customer asks for a discount