CustomerHang UpApple/GooglepayverificationEscalationOOPMarksDenyRefundIFOtemplateSendBOLOThurstonAnswer aquestionin TeamschatFalconCaseSrwsubmittedWhere’smydeposit?SalesforceCaseCustomersaying“sorry towake you”HabibiRefertobranchLexisNexisReinstateCardGasholdinquiryZelletransferapprovalFraudlockdownLinkscrashed (notmaintenance)ODCLimitTravelnotesSystemsfreezeSuppressionHodgesProvideRefundCardlimitincreasePay/ReturnNSFLoanpayoffPlaidinquiryCustomerHang UpApple/GooglepayverificationEscalationOOPMarksDenyRefundIFOtemplateSendBOLOThurstonAnswer aquestionin TeamschatFalconCaseSrwsubmittedWhere’smydeposit?SalesforceCaseCustomersaying“sorry towake you”HabibiRefertobranchLexisNexisReinstateCardGasholdinquiryZelletransferapprovalFraudlockdownLinkscrashed (notmaintenance)ODCLimitTravelnotesSystemsfreezeSuppressionHodgesProvideRefundCardlimitincreasePay/ReturnNSFLoanpayoffPlaidinquiry

Stay Frosty - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer Hang Up
  2. Apple/Google pay verification
  3. Escalation
  4. OOP
  5. Marks
  6. Deny Refund
  7. IFO template
  8. Send BOLO
  9. Thurston
  10. Answer a question in Teams chat
  11. Falcon Case
  12. Srw submitted
  13. Where’s my deposit?
  14. Salesforce Case
  15. Customer saying “sorry to wake you”
  16. Habibi
  17. Refer to branch
  18. Lexis Nexis
  19. Reinstate Card
  20. Gas hold inquiry
  21. Zelle transfer approval
  22. Fraud lock down
  23. Links crashed (not maintenance)
  24. ODC Limit
  25. Travel notes
  26. Systems freeze
  27. Suppression
  28. Hodges
  29. Provide Refund
  30. Card limit increase
  31. Pay/Return NSF
  32. Loan payoff
  33. Plaid inquiry