(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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B-Said "Boo" to a customer
I-Asked what the customer's favorite Halloween move is
G-Explained the claims process to a customer
I-De-escalated a customer
B-Took 25 calls
N-Explained a marketing letter and how we got their info
B-Made a customer laugh
O-Took 50 calls
G-Told a customer a joke
O-Talked about what is/isn't eligible in a policy
I-Asked what a customer's costume is
G-Shop called in to our line to start a claim
N-Changed payment method
O-Built value in the coverage
B-Took an early payment
N-Asked about a refund
B-5+ min phone call
G-Took someone off the list
O-Ask a customer what their best "trick" is
I-Rebuttaled statements
G-Said "Happy Halloween"
O-Do you think your car is more of a "Ghoul" Or a "Goblin"?
N-Have 2hrs of talk time
N-Incorporate the word "scary" smoothly into a conversation with a customer