(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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B-Took an early payment
G-Told a customer a joke
I-De-escalated a customer
B-Made a customer laugh
B-Took 25 calls
O-Talked about what is/isn't eligible in a policy
O-Built value in the coverage
G-Explained the claims process to a customer
B-5+ min phone call
I-Rebuttaled statements
I-Asked what the customer's favorite Halloween move is
G-Shop called in to our line to start a claim
I-Ask a customer if they are making chili tonight
N-Incorporate the word "scary" smoothly into a conversation with a customer
O-Took 50 calls
I-Asked what a customer's costume is
B-Said "Boo" to a customer
O-Ask a customer what their best "trick" is
N-Have 2hrs of talk time
G-Took someone off the list
N-Changed payment method
N-Explained a marketing letter and how we got their info
O-Do you think your car is more of a "Ghoul" Or a "Goblin"?