Coach SMsaboutexpectationsin the callInitiatesmall talkabout theweatherReviewtheagendaAnswer anunexpectedquestionClientsharespositivefeedbackFree!Introduceyourself toa newclientIntroducea newpersonTakeMeetingMinutesAsk ifthere areanyquestionsRSVP totheinvitationAllattendeeshavecameras onSend agendamore thanone hourbefore thecallPresentpossibleresolutionsto problemsSendMeetingMinuteswithin 2hours of callPrepare talkingpoints fortickets andtopics assignedto youHighlightopen ticketson thedashboardTicketdash isup-to-dateBackgroundis clear andfree ofdistractionsHave aninternalteams chatabout theclientCoach SMsaboutexpectationsin the callInitiatesmall talkabout theweatherReviewtheagendaAnswer anunexpectedquestionClientsharespositivefeedbackFree!Introduceyourself toa newclientIntroducea newpersonTakeMeetingMinutesAsk ifthere areanyquestionsRSVP totheinvitationAllattendeeshavecameras onSend agendamore thanone hourbefore thecallPresentpossibleresolutionsto problemsSendMeetingMinuteswithin 2hours of callPrepare talkingpoints fortickets andtopics assignedto youHighlightopen ticketson thedashboardTicketdash isup-to-dateBackgroundis clear andfree ofdistractionsHave aninternalteams chatabout theclient

Effective Meetings - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Coach SMs about expectations in the call
  2. Initiate small talk about the weather
  3. Review the agenda
  4. Answer an unexpected question
  5. Client shares positive feedback
  6. Free!
  7. Introduce yourself to a new client
  8. Introduce a new person
  9. Take Meeting Minutes
  10. Ask if there are any questions
  11. RSVP to the invitation
  12. All attendees have cameras on
  13. Send agenda more than one hour before the call
  14. Present possible resolutions to problems
  15. Send Meeting Minutes within 2 hours of call
  16. Prepare talking points for tickets and topics assigned to you
  17. Highlight open tickets on the dashboard
  18. Ticket dash is up-to-date
  19. Background is clear and free of distractions
  20. Have an internal teams chat about the client