Appropriatetone ofvoiceOh no!That’s awful!Did you wantto talk moreabout it?Acknowledgetheir feelingsNojudgement"Itsunderstandablethat you'refrustrated"Free!Activelylisten"You musthave feltso...""That isveryupsettingto hear"Offersupport"Thatsoundsreallychallenging""Can youtell me alittle moreabout that"I canunderstandwhy thatwould beupsetting.  Thatwouldfrustrateme tooAsk someone howtheir day is goingwhile noticing theirbody languageand facialexpressions.Appropriatetone ofvoiceOh no!That’s awful!Did you wantto talk moreabout it?Acknowledgetheir feelingsNojudgement"Itsunderstandablethat you'refrustrated"Free!Activelylisten"You musthave feltso...""That isveryupsettingto hear"Offersupport"Thatsoundsreallychallenging""Can youtell me alittle moreabout that"I canunderstandwhy thatwould beupsetting.  Thatwouldfrustrateme tooAsk someone howtheir day is goingwhile noticing theirbody languageand facialexpressions.

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Appropriate tone of voice
  3. Oh no! That’s awful! Did you want to talk more about it?
  4. Acknowledge their feelings
  6. No judgement
  7. "Its understandable that you're frustrated"
  9. Free!
  10. Actively listen
  11. "You must have felt so..."
  12. "That is very upsetting to hear"
  13. Offer support
  14. "That sounds really challenging"
  15. "Can you tell me a little more about that"
  16. I can understand why that would be upsetting.
  18. That would frustrate me too
  19. Ask someone how their day is going while noticing their body language and facial expressions.