(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Receive five positive customer reviews.
Update an existing KB article if it’s outdated or due to software changes.
Go onsite and resolve a technical issue from a client.
Take on an urgent request and resolve it quickly and accurately
Receive ten positive customer reviews.
Suggest a feature improvement based on customer (<5) feedback
Complete at least five promised follow-ups with a client.
Manage a high call volume day while keeping response times low
Create an accurate and useful KB article.
Stump Josh during an "Ask Josh" sessions
Receive three positive customer reviews.
Volunteer to test new updates or features before release
Resolve five tickets in a single interaction without follow-up
Learn (specific feature) to the point where you can teach it to someone
Help a teammate solve a particularly challenging ticket
Flawlessly escalate a ticket to a manager.
Spot a recurring problem and notify the manager to prevent future issues
Successfully handle a frustrated customer
Report an inaccurate response from Una.
Cover for a teammate who is out or handling another issue
Assist a senior tech or manager with diagnosing a complex system failure
Receive praise for concise and clear communication skills
