(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Manage a high call volume day while keeping response times low
Stump Josh during an "Ask Josh" sessions
Receive three positive customer reviews.
Resolve five tickets in a single interaction without follow-up
Create an accurate and useful KB article.
Learn (specific feature) to the point where you can teach it to someone
Complete at least five promised follow-ups with a client.
Update an existing KB article if it’s outdated or due to software changes.
Help a teammate solve a particularly challenging ticket
Spot a recurring problem and notify the manager to prevent future issues
Successfully handle a frustrated customer
Pass a product knowledge quiz.
Cover for a teammate who is out or handling another issue
Flawlessly escalate a ticket to a manager.
Receive ten positive customer reviews.
Receive five positive customer reviews.
Suggest a feature improvement based on customer (<5) feedback
Volunteer to test new updates or features before release
Assist a senior tech or manager with diagnosing a complex system failure
Go onsite and resolve a technical issue from a client.
Receive positive feedback from a customer.
Receive praise for concise and clear communication skills
Take on an urgent request and resolve it quickly and accurately
