Take on anurgent requestand resolve itquickly andaccuratelyFlawlesslyescalate aticket to amanager.Receivethreepositivecustomerreviews.Spot a recurringproblem andnotify themanager toprevent futureissuesUpdate anexisting KBarticle if it’soutdated or dueto softwarechanges.Successfullyhandle afrustratedcustomerLearn (specificfeature) to thepoint whereyou can teachit to someoneSuggest afeatureimprovementbased oncustomer (<5)feedbackResolve fivetickets in asingleinteractionwithout follow-upReceivefive positivecustomerreviews.Pass aproductknowledgequiz.Receivepositivefeedbackfrom acustomer.Go onsiteand resolvea technicalissue from aclient.Receive praisefor conciseand clearcommunicationskillsCover for ateammatewho is out orhandlinganother issueStump Joshduring an"Ask Josh"sessionsVolunteer totest newupdates orfeaturesbefore releaseReceiveten positivecustomerreviews.Help ateammate solvea particularlychallengingticketCreate anaccurateand usefulKB article.Complete atleast fivepromisedfollow-upswith a client.Assist a seniortech ormanager withdiagnosing acomplexsystem failureReport aninaccurateresponsefrom Una.Manage a highcall volume daywhile keepingresponse timeslowTake on anurgent requestand resolve itquickly andaccuratelyFlawlesslyescalate aticket to amanager.Receivethreepositivecustomerreviews.Spot a recurringproblem andnotify themanager toprevent futureissuesUpdate anexisting KBarticle if it’soutdated or dueto softwarechanges.Successfullyhandle afrustratedcustomerLearn (specificfeature) to thepoint whereyou can teachit to someoneSuggest afeatureimprovementbased oncustomer (<5)feedbackResolve fivetickets in asingleinteractionwithout follow-upReceivefive positivecustomerreviews.Pass aproductknowledgequiz.Receivepositivefeedbackfrom acustomer.Go onsiteand resolvea technicalissue from aclient.Receive praisefor conciseand clearcommunicationskillsCover for ateammatewho is out orhandlinganother issueStump Joshduring an"Ask Josh"sessionsVolunteer totest newupdates orfeaturesbefore releaseReceiveten positivecustomerreviews.Help ateammate solvea particularlychallengingticketCreate anaccurateand usefulKB article.Complete atleast fivepromisedfollow-upswith a client.Assist a seniortech ormanager withdiagnosing acomplexsystem failureReport aninaccurateresponsefrom Una.Manage a highcall volume daywhile keepingresponse timeslow

Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take on an urgent request and resolve it quickly and accurately
  2. Flawlessly escalate a ticket to a manager.
  3. Receive three positive customer reviews.
  4. Spot a recurring problem and notify the manager to prevent future issues
  5. Update an existing KB article if it’s outdated or due to software changes.
  6. Successfully handle a frustrated customer
  7. Learn (specific feature) to the point where you can teach it to someone
  8. Suggest a feature improvement based on customer (<5) feedback
  9. Resolve five tickets in a single interaction without follow-up
  10. Receive five positive customer reviews.
  11. Pass a product knowledge quiz.
  12. Receive positive feedback from a customer.
  13. Go onsite and resolve a technical issue from a client.
  14. Receive praise for concise and clear communication skills
  15. Cover for a teammate who is out or handling another issue
  16. Stump Josh during an "Ask Josh" sessions
  17. Volunteer to test new updates or features before release
  18. Receive ten positive customer reviews.
  19. Help a teammate solve a particularly challenging ticket
  20. Create an accurate and useful KB article.
  21. Complete at least five promised follow-ups with a client.
  22. Assist a senior tech or manager with diagnosing a complex system failure
  23. Report an inaccurate response from Una.
  24. Manage a high call volume day while keeping response times low