(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Stump Josh during an "Ask Josh" sessions
Update an existing KB article if it’s outdated or due to software changes.
Cover for a teammate who is out or handling another issue
Receive five positive customer reviews.
Receive praise for concise and clear communication skills
Receive ten positive customer reviews.
Complete at least five promised follow-ups with a client.
Volunteer to test new updates or features before release
Help a teammate solve a particularly challenging ticket
Report an inaccurate response from Una.
Learn (specific feature) to the point where you can teach it to someone
Receive positive feedback from a customer.
Take on an urgent request and resolve it quickly and accurately
Pass a product knowledge quiz.
Suggest a feature improvement based on customer (<5) feedback
Receive three positive customer reviews.
Create an accurate and useful KB article.
Go onsite and resolve a technical issue from a client.
Resolve five tickets in a single interaction without follow-up
Assist a senior tech or manager with diagnosing a complex system failure
Successfully handle a frustrated customer
Flawlessly escalate a ticket to a manager.
Spot a recurring problem and notify the manager to prevent future issues
Manage a high call volume day while keeping response times low
