(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Learn (specific feature) to the point where you can teach it to someone
Go onsite and resolve a technical issue from a client.
Receive five positive customer reviews.
Successfully handle a frustrated customer
Help a teammate solve a particularly challenging ticket
Resolve five tickets in a single interaction without follow-up
Receive three positive customer reviews.
Receive positive feedback from a customer.
Suggest a feature improvement based on customer (<5) feedback
Take on an urgent request and resolve it quickly and accurately
Pass a product knowledge quiz.
Cover for a teammate who is out or handling another issue
Stump Josh during an "Ask Josh" sessions
Create an accurate and useful KB article.
Volunteer to test new updates or features before release
Receive ten positive customer reviews.
Assist a senior tech or manager with diagnosing a complex system failure
Update an existing KB article if it’s outdated or due to software changes.
Complete at least five promised follow-ups with a client.
Spot a recurring problem and notify the manager to prevent future issues
Receive praise for concise and clear communication skills
Flawlessly escalate a ticket to a manager.
Report an inaccurate response from Una.
Manage a high call volume day while keeping response times low
