(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Assist a senior tech or manager with diagnosing a complex system failure
Receive five positive customer reviews.
Report an inaccurate response from Una.
Receive three positive customer reviews.
Receive ten positive customer reviews.
Take on an urgent request and resolve it quickly and accurately
Volunteer to test new updates or features before release
Receive praise for concise and clear communication skills
Cover for a teammate who is out or handling another issue
Spot a recurring problem and notify the manager to prevent future issues
Create an accurate and useful KB article.
Stump Josh during an "Ask Josh" sessions
Help a teammate solve a particularly challenging ticket
Pass a product knowledge quiz.
Manage a high call volume day while keeping response times low
Resolve five tickets in a single interaction without follow-up
Suggest a feature improvement based on customer (<5) feedback
Receive positive feedback from a customer.
Go onsite and resolve a technical issue from a client.
Update an existing KB article if it’s outdated or due to software changes.
Successfully handle a frustrated customer
Learn (specific feature) to the point where you can teach it to someone
Flawlessly escalate a ticket to a manager.
Complete at least five promised follow-ups with a client.
