Receivefive positivecustomerreviews.Update anexisting KBarticle if it’soutdated or dueto softwarechanges.Go onsiteand resolvea technicalissue from aclient.Take on anurgent requestand resolve itquickly andaccuratelyReceiveten positivecustomerreviews.Suggest afeatureimprovementbased oncustomer (<5)feedbackComplete atleast fivepromisedfollow-upswith a client.Manage a highcall volume daywhile keepingresponse timeslowCreate anaccurateand usefulKB article.Stump Joshduring an"Ask Josh"sessionsReceivethreepositivecustomerreviews.Volunteer totest newupdates orfeaturesbefore releaseResolve fivetickets in asingleinteractionwithout follow-upLearn (specificfeature) to thepoint whereyou can teachit to someoneHelp ateammate solvea particularlychallengingticketFlawlesslyescalate aticket to amanager.Spot a recurringproblem andnotify themanager toprevent futureissuesSuccessfullyhandle afrustratedcustomerReport aninaccurateresponsefrom Una.Cover for ateammatewho is out orhandlinganother issueAssist a seniortech ormanager withdiagnosing acomplexsystem failureReceive praisefor conciseand clearcommunicationskillsReceivepositivefeedbackfrom acustomer.Pass aproductknowledgequiz.Receivefive positivecustomerreviews.Update anexisting KBarticle if it’soutdated or dueto softwarechanges.Go onsiteand resolvea technicalissue from aclient.Take on anurgent requestand resolve itquickly andaccuratelyReceiveten positivecustomerreviews.Suggest afeatureimprovementbased oncustomer (<5)feedbackComplete atleast fivepromisedfollow-upswith a client.Manage a highcall volume daywhile keepingresponse timeslowCreate anaccurateand usefulKB article.Stump Joshduring an"Ask Josh"sessionsReceivethreepositivecustomerreviews.Volunteer totest newupdates orfeaturesbefore releaseResolve fivetickets in asingleinteractionwithout follow-upLearn (specificfeature) to thepoint whereyou can teachit to someoneHelp ateammate solvea particularlychallengingticketFlawlesslyescalate aticket to amanager.Spot a recurringproblem andnotify themanager toprevent futureissuesSuccessfullyhandle afrustratedcustomerReport aninaccurateresponsefrom Una.Cover for ateammatewho is out orhandlinganother issueAssist a seniortech ormanager withdiagnosing acomplexsystem failureReceive praisefor conciseand clearcommunicationskillsReceivepositivefeedbackfrom acustomer.Pass aproductknowledgequiz.

Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Receive five positive customer reviews.
  2. Update an existing KB article if it’s outdated or due to software changes.
  3. Go onsite and resolve a technical issue from a client.
  4. Take on an urgent request and resolve it quickly and accurately
  5. Receive ten positive customer reviews.
  6. Suggest a feature improvement based on customer (<5) feedback
  7. Complete at least five promised follow-ups with a client.
  8. Manage a high call volume day while keeping response times low
  9. Create an accurate and useful KB article.
  10. Stump Josh during an "Ask Josh" sessions
  11. Receive three positive customer reviews.
  12. Volunteer to test new updates or features before release
  13. Resolve five tickets in a single interaction without follow-up
  14. Learn (specific feature) to the point where you can teach it to someone
  15. Help a teammate solve a particularly challenging ticket
  16. Flawlessly escalate a ticket to a manager.
  17. Spot a recurring problem and notify the manager to prevent future issues
  18. Successfully handle a frustrated customer
  19. Report an inaccurate response from Una.
  20. Cover for a teammate who is out or handling another issue
  21. Assist a senior tech or manager with diagnosing a complex system failure
  22. Receive praise for concise and clear communication skills
  23. Receive positive feedback from a customer.
  24. Pass a product knowledge quiz.