(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Learn (specific feature) to the point where you can teach it to someone
Stump Josh during an "Ask Josh" sessions
Suggest a feature improvement based on customer (<5) feedback
Receive ten positive customer reviews.
Receive five positive customer reviews.
Receive praise for concise and clear communication skills
Volunteer to test new updates or features before release
Assist a senior tech or manager with diagnosing a complex system failure
Manage a high call volume day while keeping response times low
Successfully handle a frustrated customer
Receive three positive customer reviews.
Spot a recurring problem and notify the manager to prevent future issues
Complete at least five promised follow-ups with a client.
Go onsite and resolve a technical issue from a client.
Create an accurate and useful KB article.
Update an existing KB article if it’s outdated or due to software changes.
Cover for a teammate who is out or handling another issue
Pass a product knowledge quiz.
Receive positive feedback from a customer.
Help a teammate solve a particularly challenging ticket
Report an inaccurate response from Una.
Resolve five tickets in a single interaction without follow-up
Take on an urgent request and resolve it quickly and accurately
