(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Receive five positive customer reviews.
Update an existing KB article if it’s outdated or due to software changes.
Spot a recurring problem and notify the manager to prevent future issues
Resolve five tickets in a single interaction without follow-up
Cover for a teammate who is out or handling another issue
Go onsite and resolve a technical issue from a client.
Receive positive feedback from a customer.
Flawlessly escalate a ticket to a manager.
Create an accurate and useful KB article.
Successfully handle a frustrated customer
Assist a senior tech or manager with diagnosing a complex system failure
Report an inaccurate response from Una.
Volunteer to test new updates or features before release
Manage a high call volume day while keeping response times low
Receive praise for concise and clear communication skills
Take on an urgent request and resolve it quickly and accurately
Complete at least five promised follow-ups with a client.
Pass a product knowledge quiz.
Receive three positive customer reviews.
Help a teammate solve a particularly challenging ticket
Receive ten positive customer reviews.
Learn (specific feature) to the point where you can teach it to someone
Stump Josh during an "Ask Josh" sessions
Suggest a feature improvement based on customer (<5) feedback
