(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Receive positive feedback from a customer.
Cover for a teammate who is out or handling another issue
Receive five positive customer reviews.
Update an existing KB article if it’s outdated or due to software changes.
Receive ten positive customer reviews.
Create an accurate and useful KB article.
Go onsite and resolve a technical issue from a client.
Report an inaccurate response from Una.
Spot a recurring problem and notify the manager to prevent future issues
Successfully handle a frustrated customer
Flawlessly escalate a ticket to a manager.
Learn (specific feature) to the point where you can teach it to someone
Complete at least five promised follow-ups with a client.
Assist a senior tech or manager with diagnosing a complex system failure
Manage a high call volume day while keeping response times low
Suggest a feature improvement based on customer (<5) feedback
Stump Josh during an "Ask Josh" sessions
Take on an urgent request and resolve it quickly and accurately
Resolve five tickets in a single interaction without follow-up
Volunteer to test new updates or features before release
Pass a product knowledge quiz.
Receive praise for concise and clear communication skills
Help a teammate solve a particularly challenging ticket
