(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Receive positive feedback from a customer.
Suggest a feature improvement based on customer (<5) feedback
Complete at least five promised follow-ups with a client.
Stump Josh during an "Ask Josh" sessions
Assist a senior tech or manager with diagnosing a complex system failure
Successfully handle a frustrated customer
Update an existing KB article if it’s outdated or due to software changes.
Receive ten positive customer reviews.
Help a teammate solve a particularly challenging ticket
Volunteer to test new updates or features before release
Report an inaccurate response from Una.
Spot a recurring problem and notify the manager to prevent future issues
Learn (specific feature) to the point where you can teach it to someone
Create an accurate and useful KB article.
Manage a high call volume day while keeping response times low
Cover for a teammate who is out or handling another issue
Pass a product knowledge quiz.
Receive five positive customer reviews.
Resolve five tickets in a single interaction without follow-up
Go onsite and resolve a technical issue from a client.
Flawlessly escalate a ticket to a manager.
Receive praise for concise and clear communication skills
Take on an urgent request and resolve it quickly and accurately
