(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Update an existing KB article if it’s outdated or due to software changes.
Stump Josh during an "Ask Josh" sessions
Suggest a feature improvement based on customer (<5) feedback
Learn (specific feature) to the point where you can teach it to someone
Help a teammate solve a particularly challenging ticket
Spot a recurring problem and notify the manager to prevent future issues
Go onsite and resolve a technical issue from a client.
Assist a senior tech or manager with diagnosing a complex system failure
Report an inaccurate response from Una.
Manage a high call volume day while keeping response times low
Receive ten positive customer reviews.
Volunteer to test new updates or features before release
Receive five positive customer reviews.
Complete at least five promised follow-ups with a client.
Resolve five tickets in a single interaction without follow-up
Receive positive feedback from a customer.
Create an accurate and useful KB article.
Receive three positive customer reviews.
Flawlessly escalate a ticket to a manager.
Successfully handle a frustrated customer
Take on an urgent request and resolve it quickly and accurately
Receive praise for concise and clear communication skills
Cover for a teammate who is out or handling another issue
