(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Volunteer to test new updates or features before release
Help a teammate solve a particularly challenging ticket
Create an accurate and useful KB article.
Take on an urgent request and resolve it quickly and accurately
Receive praise for concise and clear communication skills
Pass a product knowledge quiz.
Receive five positive customer reviews.
Complete at least five promised follow-ups with a client.
Resolve five tickets in a single interaction without follow-up
Receive positive feedback from a customer.
Flawlessly escalate a ticket to a manager.
Assist a senior tech or manager with diagnosing a complex system failure
Receive ten positive customer reviews.
Cover for a teammate who is out or handling another issue
Receive three positive customer reviews.
Suggest a feature improvement based on customer (<5) feedback
Successfully handle a frustrated customer
Stump Josh during an "Ask Josh" sessions
Learn (specific feature) to the point where you can teach it to someone
Go onsite and resolve a technical issue from a client.
Manage a high call volume day while keeping response times low
Report an inaccurate response from Una.
Update an existing KB article if it’s outdated or due to software changes.
Spot a recurring problem and notify the manager to prevent future issues
