MentioningofscammingMentionsloyaltyPA ManualverificationTradingLimitsFailedPIIVoicemailDuplicateaccountKYCPOACasinoCrashMentionsbirthdaybetE-CommerceEscalationLAverificationCxrequestsa refundAgent nottrained incasinoUpdateEmailUpdatePhoneKYCSSNBetincorrectlysettledMisreadingpromoEscalatedto fraudSomeonementionsthe wordfreeSolicitationwarningPermanentsuspensionPotentialRGconcernMentioningofscammingMentionsloyaltyPA ManualverificationTradingLimitsFailedPIIVoicemailDuplicateaccountKYCPOACasinoCrashMentionsbirthdaybetE-CommerceEscalationLAverificationCxrequestsa refundAgent nottrained incasinoUpdateEmailUpdatePhoneKYCSSNBetincorrectlysettledMisreadingpromoEscalatedto fraudSomeonementionsthe wordfreeSolicitationwarningPermanentsuspensionPotentialRGconcern

CASES - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Mentioning of scamming
  2. Mentions loyalty
  3. PA Manual verification
  4. Trading Limits
  5. Failed PII
  6. Voicemail
  7. Duplicate account
  8. KYC POA
  9. Casino Crash
  10. Mentions birthday bet
  11. E-Commerce Escalation
  12. LA verification
  13. Cx requests a refund
  14. Agent not trained in casino
  15. Update Email
  16. Update Phone
  17. KYC SSN
  18. Bet incorrectly settled
  19. Misreading promo
  20. Escalated to fraud
  21. Someone mentions the word free
  22. Solicitation warning
  23. Permanent suspension
  24. Potential RG concern