UpdateEmailVoicemailUpdatePhonePotentialRGconcernTradingLimitsKYCSSNSomeonementionsthe wordfreeEscalatedto fraudMentionsbirthdaybetPermanentsuspensionLAverificationMentionsloyaltyDuplicateaccountSolicitationwarningMentioningofscammingCxrequestsa refundCasinoCrashAgent nottrained incasinoE-CommerceEscalationBetincorrectlysettledFailedPIIKYCPOAMisreadingpromoPA ManualverificationUpdateEmailVoicemailUpdatePhonePotentialRGconcernTradingLimitsKYCSSNSomeonementionsthe wordfreeEscalatedto fraudMentionsbirthdaybetPermanentsuspensionLAverificationMentionsloyaltyDuplicateaccountSolicitationwarningMentioningofscammingCxrequestsa refundCasinoCrashAgent nottrained incasinoE-CommerceEscalationBetincorrectlysettledFailedPIIKYCPOAMisreadingpromoPA Manualverification

CASES - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Update Email
  2. Voicemail
  3. Update Phone
  4. Potential RG concern
  5. Trading Limits
  6. KYC SSN
  7. Someone mentions the word free
  8. Escalated to fraud
  9. Mentions birthday bet
  10. Permanent suspension
  11. LA verification
  12. Mentions loyalty
  13. Duplicate account
  14. Solicitation warning
  15. Mentioning of scamming
  16. Cx requests a refund
  17. Casino Crash
  18. Agent not trained in casino
  19. E-Commerce Escalation
  20. Bet incorrectly settled
  21. Failed PII
  22. KYC POA
  23. Misreading promo
  24. PA Manual verification