LAverificationSomeonementionsthe wordfreeMentionsloyaltyPotentialRGconcernBetincorrectlysettledPA ManualverificationUpdateEmailKYCSSNCxrequestsa refundUpdatePhoneSolicitationwarningPermanentsuspensionEscalatedto fraudMisreadingpromoE-CommerceEscalationMentioningofscammingDuplicateaccountMentionsbirthdaybetCasinoCrashFailedPIITradingLimitsVoicemailAgent nottrained incasinoKYCPOALAverificationSomeonementionsthe wordfreeMentionsloyaltyPotentialRGconcernBetincorrectlysettledPA ManualverificationUpdateEmailKYCSSNCxrequestsa refundUpdatePhoneSolicitationwarningPermanentsuspensionEscalatedto fraudMisreadingpromoE-CommerceEscalationMentioningofscammingDuplicateaccountMentionsbirthdaybetCasinoCrashFailedPIITradingLimitsVoicemailAgent nottrained incasinoKYCPOA

CASES - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. LA verification
  2. Someone mentions the word free
  3. Mentions loyalty
  4. Potential RG concern
  5. Bet incorrectly settled
  6. PA Manual verification
  7. Update Email
  8. KYC SSN
  9. Cx requests a refund
  10. Update Phone
  11. Solicitation warning
  12. Permanent suspension
  13. Escalated to fraud
  14. Misreading promo
  15. E-Commerce Escalation
  16. Mentioning of scamming
  17. Duplicate account
  18. Mentions birthday bet
  19. Casino Crash
  20. Failed PII
  21. Trading Limits
  22. Voicemail
  23. Agent not trained in casino
  24. KYC POA