MentioningofscammingSolicitationwarningLAverificationFailedPIIAgent nottrained incasinoVoicemailTradingLimitsPotentialRGconcernCasinoCrashCxrequestsa refundUpdatePhoneUpdateEmailBetincorrectlysettledPermanentsuspensionMisreadingpromoKYCPOADuplicateaccountPA ManualverificationEscalatedto fraudSomeonementionsthe wordfreeKYCSSNMentionsloyaltyE-CommerceEscalationMentionsbirthdaybetMentioningofscammingSolicitationwarningLAverificationFailedPIIAgent nottrained incasinoVoicemailTradingLimitsPotentialRGconcernCasinoCrashCxrequestsa refundUpdatePhoneUpdateEmailBetincorrectlysettledPermanentsuspensionMisreadingpromoKYCPOADuplicateaccountPA ManualverificationEscalatedto fraudSomeonementionsthe wordfreeKYCSSNMentionsloyaltyE-CommerceEscalationMentionsbirthdaybet

CASES - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Mentioning of scamming
  2. Solicitation warning
  3. LA verification
  4. Failed PII
  5. Agent not trained in casino
  6. Voicemail
  7. Trading Limits
  8. Potential RG concern
  9. Casino Crash
  10. Cx requests a refund
  11. Update Phone
  12. Update Email
  13. Bet incorrectly settled
  14. Permanent suspension
  15. Misreading promo
  16. KYC POA
  17. Duplicate account
  18. PA Manual verification
  19. Escalated to fraud
  20. Someone mentions the word free
  21. KYC SSN
  22. Mentions loyalty
  23. E-Commerce Escalation
  24. Mentions birthday bet