PotentialRGconcernAgent nottrained incasinoUpdateEmailMisreadingpromoEscalatedto fraudCxrequestsa refundSomeonementionsthe wordfreeLAverificationBetincorrectlysettledMentioningofscammingPA ManualverificationE-CommerceEscalationUpdatePhoneVoicemailKYCSSNPermanentsuspensionMentionsbirthdaybetDuplicateaccountTradingLimitsKYCPOAFailedPIICasinoCrashMentionsloyaltySolicitationwarningPotentialRGconcernAgent nottrained incasinoUpdateEmailMisreadingpromoEscalatedto fraudCxrequestsa refundSomeonementionsthe wordfreeLAverificationBetincorrectlysettledMentioningofscammingPA ManualverificationE-CommerceEscalationUpdatePhoneVoicemailKYCSSNPermanentsuspensionMentionsbirthdaybetDuplicateaccountTradingLimitsKYCPOAFailedPIICasinoCrashMentionsloyaltySolicitationwarning

CASES - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Potential RG concern
  2. Agent not trained in casino
  3. Update Email
  4. Misreading promo
  5. Escalated to fraud
  6. Cx requests a refund
  7. Someone mentions the word free
  8. LA verification
  9. Bet incorrectly settled
  10. Mentioning of scamming
  11. PA Manual verification
  12. E-Commerce Escalation
  13. Update Phone
  14. Voicemail
  15. KYC SSN
  16. Permanent suspension
  17. Mentions birthday bet
  18. Duplicate account
  19. Trading Limits
  20. KYC POA
  21. Failed PII
  22. Casino Crash
  23. Mentions loyalty
  24. Solicitation warning