MentionsloyaltyKYCSSNTradingLimitsBetincorrectlysettledE-CommerceEscalationUpdateEmailDuplicateaccountCasinoCrashAgent nottrained incasinoLAverificationMentioningofscammingPotentialRGconcernUpdatePhoneSomeonementionsthe wordfreePermanentsuspensionFailedPIICxrequestsa refundVoicemailSolicitationwarningKYCPOAEscalatedto fraudMisreadingpromoPA ManualverificationMentionsbirthdaybetMentionsloyaltyKYCSSNTradingLimitsBetincorrectlysettledE-CommerceEscalationUpdateEmailDuplicateaccountCasinoCrashAgent nottrained incasinoLAverificationMentioningofscammingPotentialRGconcernUpdatePhoneSomeonementionsthe wordfreePermanentsuspensionFailedPIICxrequestsa refundVoicemailSolicitationwarningKYCPOAEscalatedto fraudMisreadingpromoPA ManualverificationMentionsbirthdaybet

CASES - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Mentions loyalty
  2. KYC SSN
  3. Trading Limits
  4. Bet incorrectly settled
  5. E-Commerce Escalation
  6. Update Email
  7. Duplicate account
  8. Casino Crash
  9. Agent not trained in casino
  10. LA verification
  11. Mentioning of scamming
  12. Potential RG concern
  13. Update Phone
  14. Someone mentions the word free
  15. Permanent suspension
  16. Failed PII
  17. Cx requests a refund
  18. Voicemail
  19. Solicitation warning
  20. KYC POA
  21. Escalated to fraud
  22. Misreading promo
  23. PA Manual verification
  24. Mentions birthday bet