CasinoCrashKYCSSNMisreadingpromoSolicitationwarningTradingLimitsMentioningofscammingMentionsbirthdaybetPotentialRGconcernAgent nottrained incasinoCxrequestsa refundEscalatedto fraudPA ManualverificationE-CommerceEscalationKYCPOAFailedPIIUpdatePhoneDuplicateaccountBetincorrectlysettledLAverificationSomeonementionsthe wordfreeVoicemailPermanentsuspensionMentionsloyaltyUpdateEmailCasinoCrashKYCSSNMisreadingpromoSolicitationwarningTradingLimitsMentioningofscammingMentionsbirthdaybetPotentialRGconcernAgent nottrained incasinoCxrequestsa refundEscalatedto fraudPA ManualverificationE-CommerceEscalationKYCPOAFailedPIIUpdatePhoneDuplicateaccountBetincorrectlysettledLAverificationSomeonementionsthe wordfreeVoicemailPermanentsuspensionMentionsloyaltyUpdateEmail

CASES - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Casino Crash
  2. KYC SSN
  3. Misreading promo
  4. Solicitation warning
  5. Trading Limits
  6. Mentioning of scamming
  7. Mentions birthday bet
  8. Potential RG concern
  9. Agent not trained in casino
  10. Cx requests a refund
  11. Escalated to fraud
  12. PA Manual verification
  13. E-Commerce Escalation
  14. KYC POA
  15. Failed PII
  16. Update Phone
  17. Duplicate account
  18. Bet incorrectly settled
  19. LA verification
  20. Someone mentions the word free
  21. Voicemail
  22. Permanent suspension
  23. Mentions loyalty
  24. Update Email