UpdateEmailEscalatedto fraudKYCSSNAgent nottrained incasinoUpdatePhoneCasinoCrashTradingLimitsPA ManualverificationCxrequestsa refundSomeonementionsthe wordfreeLAverificationFailedPIIDuplicateaccountSolicitationwarningMentioningofscammingMisreadingpromoPotentialRGconcernMentionsbirthdaybetBetincorrectlysettledPermanentsuspensionVoicemailE-CommerceEscalationMentionsloyaltyKYCPOAUpdateEmailEscalatedto fraudKYCSSNAgent nottrained incasinoUpdatePhoneCasinoCrashTradingLimitsPA ManualverificationCxrequestsa refundSomeonementionsthe wordfreeLAverificationFailedPIIDuplicateaccountSolicitationwarningMentioningofscammingMisreadingpromoPotentialRGconcernMentionsbirthdaybetBetincorrectlysettledPermanentsuspensionVoicemailE-CommerceEscalationMentionsloyaltyKYCPOA

CASES - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Update Email
  2. Escalated to fraud
  3. KYC SSN
  4. Agent not trained in casino
  5. Update Phone
  6. Casino Crash
  7. Trading Limits
  8. PA Manual verification
  9. Cx requests a refund
  10. Someone mentions the word free
  11. LA verification
  12. Failed PII
  13. Duplicate account
  14. Solicitation warning
  15. Mentioning of scamming
  16. Misreading promo
  17. Potential RG concern
  18. Mentions birthday bet
  19. Bet incorrectly settled
  20. Permanent suspension
  21. Voicemail
  22. E-Commerce Escalation
  23. Mentions loyalty
  24. KYC POA