CasinoCrashCxrequestsa refundKYCSSNPotentialRGconcernSolicitationwarningEscalatedto fraudBetincorrectlysettledTradingLimitsLAverificationE-CommerceEscalationMisreadingpromoFailedPIIPermanentsuspensionUpdatePhoneMentioningofscammingMentionsloyaltyKYCPOAPA ManualverificationUpdateEmailMentionsbirthdaybetDuplicateaccountSomeonementionsthe wordfreeAgent nottrained incasinoVoicemailCasinoCrashCxrequestsa refundKYCSSNPotentialRGconcernSolicitationwarningEscalatedto fraudBetincorrectlysettledTradingLimitsLAverificationE-CommerceEscalationMisreadingpromoFailedPIIPermanentsuspensionUpdatePhoneMentioningofscammingMentionsloyaltyKYCPOAPA ManualverificationUpdateEmailMentionsbirthdaybetDuplicateaccountSomeonementionsthe wordfreeAgent nottrained incasinoVoicemail

CASES - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Casino Crash
  2. Cx requests a refund
  3. KYC SSN
  4. Potential RG concern
  5. Solicitation warning
  6. Escalated to fraud
  7. Bet incorrectly settled
  8. Trading Limits
  9. LA verification
  10. E-Commerce Escalation
  11. Misreading promo
  12. Failed PII
  13. Permanent suspension
  14. Update Phone
  15. Mentioning of scamming
  16. Mentions loyalty
  17. KYC POA
  18. PA Manual verification
  19. Update Email
  20. Mentions birthday bet
  21. Duplicate account
  22. Someone mentions the word free
  23. Agent not trained in casino
  24. Voicemail