UpdateEmailMentionsloyaltySomeonementionsthe wordfreeVoicemailDuplicateaccountKYCSSNMentionsbirthdaybetE-CommerceEscalationSolicitationwarningAgent nottrained incasinoLAverificationEscalatedto fraudCxrequestsa refundMentioningofscammingMisreadingpromoKYCPOAPermanentsuspensionPotentialRGconcernTradingLimitsUpdatePhonePA ManualverificationBetincorrectlysettledCasinoCrashFailedPIIUpdateEmailMentionsloyaltySomeonementionsthe wordfreeVoicemailDuplicateaccountKYCSSNMentionsbirthdaybetE-CommerceEscalationSolicitationwarningAgent nottrained incasinoLAverificationEscalatedto fraudCxrequestsa refundMentioningofscammingMisreadingpromoKYCPOAPermanentsuspensionPotentialRGconcernTradingLimitsUpdatePhonePA ManualverificationBetincorrectlysettledCasinoCrashFailedPII

CASES - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Update Email
  2. Mentions loyalty
  3. Someone mentions the word free
  4. Voicemail
  5. Duplicate account
  6. KYC SSN
  7. Mentions birthday bet
  8. E-Commerce Escalation
  9. Solicitation warning
  10. Agent not trained in casino
  11. LA verification
  12. Escalated to fraud
  13. Cx requests a refund
  14. Mentioning of scamming
  15. Misreading promo
  16. KYC POA
  17. Permanent suspension
  18. Potential RG concern
  19. Trading Limits
  20. Update Phone
  21. PA Manual verification
  22. Bet incorrectly settled
  23. Casino Crash
  24. Failed PII