MisreadingpromoPotentialRGconcernMentionsloyaltySolicitationwarningVoicemailKYCSSNPA ManualverificationKYCPOASomeonementionsthe wordfreeLAverificationDuplicateaccountCxrequestsa refundCasinoCrashEscalatedto fraudFailedPIIE-CommerceEscalationMentionsbirthdaybetUpdatePhoneAgent nottrained incasinoUpdateEmailMentioningofscammingBetincorrectlysettledPermanentsuspensionTradingLimitsMisreadingpromoPotentialRGconcernMentionsloyaltySolicitationwarningVoicemailKYCSSNPA ManualverificationKYCPOASomeonementionsthe wordfreeLAverificationDuplicateaccountCxrequestsa refundCasinoCrashEscalatedto fraudFailedPIIE-CommerceEscalationMentionsbirthdaybetUpdatePhoneAgent nottrained incasinoUpdateEmailMentioningofscammingBetincorrectlysettledPermanentsuspensionTradingLimits

CASES - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Misreading promo
  2. Potential RG concern
  3. Mentions loyalty
  4. Solicitation warning
  5. Voicemail
  6. KYC SSN
  7. PA Manual verification
  8. KYC POA
  9. Someone mentions the word free
  10. LA verification
  11. Duplicate account
  12. Cx requests a refund
  13. Casino Crash
  14. Escalated to fraud
  15. Failed PII
  16. E-Commerce Escalation
  17. Mentions birthday bet
  18. Update Phone
  19. Agent not trained in casino
  20. Update Email
  21. Mentioning of scamming
  22. Bet incorrectly settled
  23. Permanent suspension
  24. Trading Limits