PotentialRGconcernMentionsbirthdaybetMentioningofscammingPermanentsuspensionLAverificationUpdatePhoneVoicemailAgent nottrained incasinoUpdateEmailCxrequestsa refundCasinoCrashKYCSSNMisreadingpromoBetincorrectlysettledTradingLimitsKYCPOAPA ManualverificationDuplicateaccountSolicitationwarningSomeonementionsthe wordfreeMentionsloyaltyFailedPIIEscalatedto fraudE-CommerceEscalationPotentialRGconcernMentionsbirthdaybetMentioningofscammingPermanentsuspensionLAverificationUpdatePhoneVoicemailAgent nottrained incasinoUpdateEmailCxrequestsa refundCasinoCrashKYCSSNMisreadingpromoBetincorrectlysettledTradingLimitsKYCPOAPA ManualverificationDuplicateaccountSolicitationwarningSomeonementionsthe wordfreeMentionsloyaltyFailedPIIEscalatedto fraudE-CommerceEscalation

CASES - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Potential RG concern
  2. Mentions birthday bet
  3. Mentioning of scamming
  4. Permanent suspension
  5. LA verification
  6. Update Phone
  7. Voicemail
  8. Agent not trained in casino
  9. Update Email
  10. Cx requests a refund
  11. Casino Crash
  12. KYC SSN
  13. Misreading promo
  14. Bet incorrectly settled
  15. Trading Limits
  16. KYC POA
  17. PA Manual verification
  18. Duplicate account
  19. Solicitation warning
  20. Someone mentions the word free
  21. Mentions loyalty
  22. Failed PII
  23. Escalated to fraud
  24. E-Commerce Escalation