Agent nottrained incasinoKYCSSNTradingLimitsMentioningofscammingE-CommerceEscalationSomeonementionsthe wordfreeMentionsloyaltyKYCPOAFailedPIIDuplicateaccountUpdatePhonePA ManualverificationEscalatedto fraudMisreadingpromoVoicemailCasinoCrashPotentialRGconcernUpdateEmailSolicitationwarningLAverificationPermanentsuspensionMentionsbirthdaybetBetincorrectlysettledCxrequestsa refundAgent nottrained incasinoKYCSSNTradingLimitsMentioningofscammingE-CommerceEscalationSomeonementionsthe wordfreeMentionsloyaltyKYCPOAFailedPIIDuplicateaccountUpdatePhonePA ManualverificationEscalatedto fraudMisreadingpromoVoicemailCasinoCrashPotentialRGconcernUpdateEmailSolicitationwarningLAverificationPermanentsuspensionMentionsbirthdaybetBetincorrectlysettledCxrequestsa refund

CASES - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent not trained in casino
  2. KYC SSN
  3. Trading Limits
  4. Mentioning of scamming
  5. E-Commerce Escalation
  6. Someone mentions the word free
  7. Mentions loyalty
  8. KYC POA
  9. Failed PII
  10. Duplicate account
  11. Update Phone
  12. PA Manual verification
  13. Escalated to fraud
  14. Misreading promo
  15. Voicemail
  16. Casino Crash
  17. Potential RG concern
  18. Update Email
  19. Solicitation warning
  20. LA verification
  21. Permanent suspension
  22. Mentions birthday bet
  23. Bet incorrectly settled
  24. Cx requests a refund