Agent nottrained incasinoTradingLimitsFailedPIISomeonementionsthe wordfreeDuplicateaccountCasinoCrashEscalatedto fraudPA ManualverificationUpdateEmailPotentialRGconcernCxrequestsa refundKYCSSNMentionsbirthdaybetBetincorrectlysettledKYCPOAVoicemailUpdatePhoneLAverificationE-CommerceEscalationPermanentsuspensionMisreadingpromoSolicitationwarningMentioningofscammingMentionsloyaltyAgent nottrained incasinoTradingLimitsFailedPIISomeonementionsthe wordfreeDuplicateaccountCasinoCrashEscalatedto fraudPA ManualverificationUpdateEmailPotentialRGconcernCxrequestsa refundKYCSSNMentionsbirthdaybetBetincorrectlysettledKYCPOAVoicemailUpdatePhoneLAverificationE-CommerceEscalationPermanentsuspensionMisreadingpromoSolicitationwarningMentioningofscammingMentionsloyalty

CASES - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent not trained in casino
  2. Trading Limits
  3. Failed PII
  4. Someone mentions the word free
  5. Duplicate account
  6. Casino Crash
  7. Escalated to fraud
  8. PA Manual verification
  9. Update Email
  10. Potential RG concern
  11. Cx requests a refund
  12. KYC SSN
  13. Mentions birthday bet
  14. Bet incorrectly settled
  15. KYC POA
  16. Voicemail
  17. Update Phone
  18. LA verification
  19. E-Commerce Escalation
  20. Permanent suspension
  21. Misreading promo
  22. Solicitation warning
  23. Mentioning of scamming
  24. Mentions loyalty