SettingBoundariesEncouragementFamilyInvolvementTrust-Building SummarizingSupportiveTouchOpen-EndedQuestionsPatientEducationValidatingFeelingsBuildingRapportReflectiveListeningEmotionalSupportFeedbackEmpathyTherapeuticSilence PatientEducationNonverbalCommunicationCulturalSensitivity NonjudgmentalAttitudeClarificationActiveListeningAddressingFearsReflectionAsking forClarificationSettingBoundariesEncouragementFamilyInvolvementTrust-Building SummarizingSupportiveTouchOpen-EndedQuestionsPatientEducationValidatingFeelingsBuildingRapportReflectiveListeningEmotionalSupportFeedbackEmpathyTherapeuticSilence PatientEducationNonverbalCommunicationCulturalSensitivity NonjudgmentalAttitudeClarificationActiveListeningAddressingFearsReflectionAsking forClarification

Therapeutic Communication - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Setting Boundaries
  2. Encouragement
  3. Family Involvement
  4. Trust-Building
  5. Summarizing
  6. Supportive Touch
  7. Open-Ended Questions
  8. Patient Education
  9. Validating Feelings
  10. Building Rapport
  11. Reflective Listening
  12. Emotional Support
  13. Feedback
  14. Empathy
  15. Therapeutic Silence
  16. Patient Education
  17. Nonverbal Communication
  18. Cultural Sensitivity
  19. Nonjudgmental Attitude
  20. Clarification
  21. Active Listening
  22. Addressing Fears
  23. Reflection
  24. Asking for Clarification