NonjudgmentalAttitudeFeedbackReflectiveListeningActiveListeningValidatingFeelingsSummarizingEmpathySettingBoundariesClarificationAddressingFearsReflectionTherapeuticSilence EmotionalSupportSupportiveTouchPatientEducationTrust-Building Asking forClarificationCulturalSensitivity NonverbalCommunicationFamilyInvolvementBuildingRapportOpen-EndedQuestionsPatientEducationEncouragementNonjudgmentalAttitudeFeedbackReflectiveListeningActiveListeningValidatingFeelingsSummarizingEmpathySettingBoundariesClarificationAddressingFearsReflectionTherapeuticSilence EmotionalSupportSupportiveTouchPatientEducationTrust-Building Asking forClarificationCulturalSensitivity NonverbalCommunicationFamilyInvolvementBuildingRapportOpen-EndedQuestionsPatientEducationEncouragement

Therapeutic Communication - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Nonjudgmental Attitude
  2. Feedback
  3. Reflective Listening
  4. Active Listening
  5. Validating Feelings
  6. Summarizing
  7. Empathy
  8. Setting Boundaries
  9. Clarification
  10. Addressing Fears
  11. Reflection
  12. Therapeutic Silence
  13. Emotional Support
  14. Supportive Touch
  15. Patient Education
  16. Trust-Building
  17. Asking for Clarification
  18. Cultural Sensitivity
  19. Nonverbal Communication
  20. Family Involvement
  21. Building Rapport
  22. Open-Ended Questions
  23. Patient Education
  24. Encouragement