SettingBoundariesPatientEducationClarificationReflectiveListeningCulturalSensitivity ReflectionBuildingRapportEncouragementFeedbackEmpathySummarizingSupportiveTouchTrust-Building PatientEducationAddressingFearsNonverbalCommunicationOpen-EndedQuestionsTherapeuticSilence FamilyInvolvementEmotionalSupportNonjudgmentalAttitudeAsking forClarificationValidatingFeelingsActiveListeningSettingBoundariesPatientEducationClarificationReflectiveListeningCulturalSensitivity ReflectionBuildingRapportEncouragementFeedbackEmpathySummarizingSupportiveTouchTrust-Building PatientEducationAddressingFearsNonverbalCommunicationOpen-EndedQuestionsTherapeuticSilence FamilyInvolvementEmotionalSupportNonjudgmentalAttitudeAsking forClarificationValidatingFeelingsActiveListening

Therapeutic Communication - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Setting Boundaries
  2. Patient Education
  3. Clarification
  4. Reflective Listening
  5. Cultural Sensitivity
  6. Reflection
  7. Building Rapport
  8. Encouragement
  9. Feedback
  10. Empathy
  11. Summarizing
  12. Supportive Touch
  13. Trust-Building
  14. Patient Education
  15. Addressing Fears
  16. Nonverbal Communication
  17. Open-Ended Questions
  18. Therapeutic Silence
  19. Family Involvement
  20. Emotional Support
  21. Nonjudgmental Attitude
  22. Asking for Clarification
  23. Validating Feelings
  24. Active Listening