EmpathyTrust-Building ClarificationReflectiveListeningValidatingFeelingsSupportiveTouchEmotionalSupportCulturalSensitivity NonverbalCommunicationPatientEducationFeedbackNonjudgmentalAttitudeBuildingRapportFamilyInvolvementReflectionPatientEducationSummarizingOpen-EndedQuestionsEncouragementSettingBoundariesTherapeuticSilence ActiveListeningAsking forClarificationAddressingFearsEmpathyTrust-Building ClarificationReflectiveListeningValidatingFeelingsSupportiveTouchEmotionalSupportCulturalSensitivity NonverbalCommunicationPatientEducationFeedbackNonjudgmentalAttitudeBuildingRapportFamilyInvolvementReflectionPatientEducationSummarizingOpen-EndedQuestionsEncouragementSettingBoundariesTherapeuticSilence ActiveListeningAsking forClarificationAddressingFears

Therapeutic Communication - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empathy
  2. Trust-Building
  3. Clarification
  4. Reflective Listening
  5. Validating Feelings
  6. Supportive Touch
  7. Emotional Support
  8. Cultural Sensitivity
  9. Nonverbal Communication
  10. Patient Education
  11. Feedback
  12. Nonjudgmental Attitude
  13. Building Rapport
  14. Family Involvement
  15. Reflection
  16. Patient Education
  17. Summarizing
  18. Open-Ended Questions
  19. Encouragement
  20. Setting Boundaries
  21. Therapeutic Silence
  22. Active Listening
  23. Asking for Clarification
  24. Addressing Fears