ClarificationActiveListeningReflectiveListeningValidatingFeelingsTrust-Building SupportiveTouchNonjudgmentalAttitudeTherapeuticSilence PatientEducationAddressingFearsPatientEducationFamilyInvolvementSettingBoundariesNonverbalCommunicationSummarizingFeedbackEncouragementOpen-EndedQuestionsEmpathyReflectionEmotionalSupportCulturalSensitivity BuildingRapportAsking forClarificationClarificationActiveListeningReflectiveListeningValidatingFeelingsTrust-Building SupportiveTouchNonjudgmentalAttitudeTherapeuticSilence PatientEducationAddressingFearsPatientEducationFamilyInvolvementSettingBoundariesNonverbalCommunicationSummarizingFeedbackEncouragementOpen-EndedQuestionsEmpathyReflectionEmotionalSupportCulturalSensitivity BuildingRapportAsking forClarification

Therapeutic Communication - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clarification
  2. Active Listening
  3. Reflective Listening
  4. Validating Feelings
  5. Trust-Building
  6. Supportive Touch
  7. Nonjudgmental Attitude
  8. Therapeutic Silence
  9. Patient Education
  10. Addressing Fears
  11. Patient Education
  12. Family Involvement
  13. Setting Boundaries
  14. Nonverbal Communication
  15. Summarizing
  16. Feedback
  17. Encouragement
  18. Open-Ended Questions
  19. Empathy
  20. Reflection
  21. Emotional Support
  22. Cultural Sensitivity
  23. Building Rapport
  24. Asking for Clarification