ClarificationValidatingFeelingsPatientEducationEmpathyBuildingRapportNonverbalCommunicationSummarizingTrust-Building CulturalSensitivity ActiveListeningReflectionFeedbackPatientEducationAddressingFearsSettingBoundariesSupportiveTouchEmotionalSupportOpen-EndedQuestionsNonjudgmentalAttitudeReflectiveListeningFamilyInvolvementEncouragementAsking forClarificationTherapeuticSilence ClarificationValidatingFeelingsPatientEducationEmpathyBuildingRapportNonverbalCommunicationSummarizingTrust-Building CulturalSensitivity ActiveListeningReflectionFeedbackPatientEducationAddressingFearsSettingBoundariesSupportiveTouchEmotionalSupportOpen-EndedQuestionsNonjudgmentalAttitudeReflectiveListeningFamilyInvolvementEncouragementAsking forClarificationTherapeuticSilence 

Therapeutic Communication - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clarification
  2. Validating Feelings
  3. Patient Education
  4. Empathy
  5. Building Rapport
  6. Nonverbal Communication
  7. Summarizing
  8. Trust-Building
  9. Cultural Sensitivity
  10. Active Listening
  11. Reflection
  12. Feedback
  13. Patient Education
  14. Addressing Fears
  15. Setting Boundaries
  16. Supportive Touch
  17. Emotional Support
  18. Open-Ended Questions
  19. Nonjudgmental Attitude
  20. Reflective Listening
  21. Family Involvement
  22. Encouragement
  23. Asking for Clarification
  24. Therapeutic Silence