ActiveListeningAsking forClarificationReflectionEmotionalSupportPatientEducationPatientEducationCulturalSensitivity SupportiveTouchSettingBoundariesEmpathyNonjudgmentalAttitudeFamilyInvolvementClarificationEncouragementValidatingFeelingsOpen-EndedQuestionsBuildingRapportTherapeuticSilence NonverbalCommunicationAddressingFearsFeedbackReflectiveListeningTrust-Building SummarizingActiveListeningAsking forClarificationReflectionEmotionalSupportPatientEducationPatientEducationCulturalSensitivity SupportiveTouchSettingBoundariesEmpathyNonjudgmentalAttitudeFamilyInvolvementClarificationEncouragementValidatingFeelingsOpen-EndedQuestionsBuildingRapportTherapeuticSilence NonverbalCommunicationAddressingFearsFeedbackReflectiveListeningTrust-Building Summarizing

Therapeutic Communication - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Active Listening
  2. Asking for Clarification
  3. Reflection
  4. Emotional Support
  5. Patient Education
  6. Patient Education
  7. Cultural Sensitivity
  8. Supportive Touch
  9. Setting Boundaries
  10. Empathy
  11. Nonjudgmental Attitude
  12. Family Involvement
  13. Clarification
  14. Encouragement
  15. Validating Feelings
  16. Open-Ended Questions
  17. Building Rapport
  18. Therapeutic Silence
  19. Nonverbal Communication
  20. Addressing Fears
  21. Feedback
  22. Reflective Listening
  23. Trust-Building
  24. Summarizing