Asking forClarificationTrust-Building NonjudgmentalAttitudeAddressingFearsClarificationTherapeuticSilence FeedbackSupportiveTouchEmotionalSupportEncouragementValidatingFeelingsOpen-EndedQuestionsReflectionPatientEducationSettingBoundariesNonverbalCommunicationBuildingRapportSummarizingCulturalSensitivity EmpathyPatientEducationFamilyInvolvementReflectiveListeningActiveListeningAsking forClarificationTrust-Building NonjudgmentalAttitudeAddressingFearsClarificationTherapeuticSilence FeedbackSupportiveTouchEmotionalSupportEncouragementValidatingFeelingsOpen-EndedQuestionsReflectionPatientEducationSettingBoundariesNonverbalCommunicationBuildingRapportSummarizingCulturalSensitivity EmpathyPatientEducationFamilyInvolvementReflectiveListeningActiveListening

Therapeutic Communication - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asking for Clarification
  2. Trust-Building
  3. Nonjudgmental Attitude
  4. Addressing Fears
  5. Clarification
  6. Therapeutic Silence
  7. Feedback
  8. Supportive Touch
  9. Emotional Support
  10. Encouragement
  11. Validating Feelings
  12. Open-Ended Questions
  13. Reflection
  14. Patient Education
  15. Setting Boundaries
  16. Nonverbal Communication
  17. Building Rapport
  18. Summarizing
  19. Cultural Sensitivity
  20. Empathy
  21. Patient Education
  22. Family Involvement
  23. Reflective Listening
  24. Active Listening