Attachedan EL noteand Diaryto a claimValidatedpolicy(state infoused)Documentedwhy ReferralHub was notcompleted ona new lossCorrectlysetupReferral Hubfor a shopProbedfor calleremail on anew lossProbedforUPDProvidedproperCBE onNLProperlyset arentalProbed foranddocumentedinjuriesProperlytransferred callerto homeowner'sunderwriter ORaccurately filedHomeowner's NLAsked alluniquequestionsprompted bySidekick on aNL callReadReferral HubscriptingcompletelyverbatimRelayedrecordedlinemessagingProperlytransferredmedicalprovider toNMURead textopt-inverbatimProperlyset atowCompleted3-way callwith ashopDeliveredscene lossmessagingUsedshop notfoundtemplateAsked allappropriateDTE basedon POICorrectlysetupReferral Hubfor PEGVerifiedcaller(state infoused)ProvidedproperCBE on anEL claimUtilized EPSSto followproper process(provideprocess link)Attachedan EL noteand Diaryto a claimValidatedpolicy(state infoused)Documentedwhy ReferralHub was notcompleted ona new lossCorrectlysetupReferral Hubfor a shopProbedfor calleremail on anew lossProbedforUPDProvidedproperCBE onNLProperlyset arentalProbed foranddocumentedinjuriesProperlytransferred callerto homeowner'sunderwriter ORaccurately filedHomeowner's NLAsked alluniquequestionsprompted bySidekick on aNL callReadReferral HubscriptingcompletelyverbatimRelayedrecordedlinemessagingProperlytransferredmedicalprovider toNMURead textopt-inverbatimProperlyset atowCompleted3-way callwith ashopDeliveredscene lossmessagingUsedshop notfoundtemplateAsked allappropriateDTE basedon POICorrectlysetupReferral Hubfor PEGVerifiedcaller(state infoused)ProvidedproperCBE on anEL claimUtilized EPSSto followproper process(provideprocess link)

Accuracy Bingo 🌟 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Attached an EL note and Diary to a claim
  2. Validated policy (state info used)
  3. Documented why Referral Hub was not completed on a new loss
  4. Correctly setup Referral Hub for a shop
  5. Probed for caller email on a new loss
  6. Probed for UPD
  7. Provided proper CBE on NL
  8. Properly set a rental
  9. Probed for and documented injuries
  10. Properly transferred caller to homeowner's underwriter OR accurately filed Homeowner's NL
  11. Asked all unique questions prompted by Sidekick on a NL call
  12. Read Referral Hub scripting completely verbatim
  13. Relayed recorded line messaging
  14. Properly transferred medical provider to NMU
  15. Read text opt-in verbatim
  16. Properly set a tow
  17. Completed 3-way call with a shop
  18. Delivered scene loss messaging
  19. Used shop not found template
  20. Asked all appropriate DTE based on POI
  21. Correctly setup Referral Hub for PEG
  22. Verified caller (state info used)
  23. Provided proper CBE on an EL claim
  24. Utilized EPSS to follow proper process (provide process link)