AgentinstallLiterally justhow (mustexplainwhat)Throw/Gethit withthe foamrockcall getsdroppedProofpointissueALLCAPSEMAIL"virus"pop-up"I don'twant torestart"ID 10TerrorUser callsin for sameissue afterit was fixed3+voicemails"mycomputeris slow"reimageadeviceAdobeissue"Do youmind ifI..""I've already triedrestarting(didn't)"Quickbooks/TRissueOne-clicksolve30+minutecallUsersolvestheir ownissueTicketrequiresthe POCapprovalNew orformer userform withno infoVPNissuesover 50%of desktopscreen isfilledVendorCallISPissueGamereferencemade inofficePasswordresetPhishingemailSomeonesayssomethingcontroversialDisplaysettingsSpamcallSays yournamewrongLastrestartover 10+daysRestartfixes theissuePet or kidsinbackground"this hasbeen anissue for(1 week+)""while Ihaveyou...""it'salwaysworkedlike this"MalwareUser calls into helpdesk,we call backand get VM"I'm notgood withtech"Personaldevice"I don'thave timefor thisright now"PrinterproblemsLockedout of acomputer𝑻𝑯𝑨𝑻clientcalls inOutlookissueask acomplexquestion andget a yes ornoEOD call(last 15minutes ofshift)"Do I haveto do thiseverytime?"UpdatesoftwareticketHas waveor onelaunchbrowser"Do wegetchargedfor...."AgentinstallLiterally justhow (mustexplainwhat)Throw/Gethit withthe foamrockcall getsdroppedProofpointissueALLCAPSEMAIL"virus"pop-up"I don'twant torestart"ID 10TerrorUser callsin for sameissue afterit was fixed3+voicemails"mycomputeris slow"reimageadeviceAdobeissue"Do youmind ifI..""I've already triedrestarting(didn't)"Quickbooks/TRissueOne-clicksolve30+minutecallUsersolvestheir ownissueTicketrequiresthe POCapprovalNew orformer userform withno infoVPNissuesover 50%of desktopscreen isfilledVendorCallISPissueGamereferencemade inofficePasswordresetPhishingemailSomeonesayssomethingcontroversialDisplaysettingsSpamcallSays yournamewrongLastrestartover 10+daysRestartfixes theissuePet or kidsinbackground"this hasbeen anissue for(1 week+)""while Ihaveyou...""it'salwaysworkedlike this"MalwareUser calls into helpdesk,we call backand get VM"I'm notgood withtech"Personaldevice"I don'thave timefor thisright now"PrinterproblemsLockedout of acomputer𝑻𝑯𝑨𝑻clientcalls inOutlookissueask acomplexquestion andget a yes ornoEOD call(last 15minutes ofshift)"Do I haveto do thiseverytime?"UpdatesoftwareticketHas waveor onelaunchbrowser"Do wegetchargedfor...."

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent install
  2. Literally just how (must explain what)
  3. Throw/Get hit with the foam rock
  4. call gets dropped
  5. Proofpoint issue
  6. ALL CAPS EMAIL
  7. "virus" pop-up
  8. "I don't want to restart"
  9. ID 10T error
  10. User calls in for same issue after it was fixed
  11. 3+ voicemails
  12. "my computer is slow"
  13. reimage a device
  14. Adobe issue
  15. "Do you mind if I.."
  16. "I've already tried restarting(didn't)"
  17. Quickbooks/TR issue
  18. One-click solve
  19. 30+ minute call
  20. User solves their own issue
  21. Ticket requires the POC approval
  22. New or former user form with no info
  23. VPN issues
  24. over 50% of desktop screen is filled
  25. Vendor Call
  26. ISP issue
  27. Game reference made in office
  28. Password reset
  29. Phishing email
  30. Someone says something controversial
  31. Display settings
  32. Spam call
  33. Says your name wrong
  34. Last restart over 10+ days
  35. Restart fixes the issue
  36. Pet or kids in background
  37. "this has been an issue for (1 week+)"
  38. "while I have you..."
  39. "it's always worked like this"
  40. Malware
  41. User calls in to helpdesk, we call back and get VM
  42. "I'm not good with tech"
  43. Personal device
  44. "I don't have time for this right now"
  45. Printer problems
  46. Locked out of a computer
  47. 𝑻𝑯𝑨𝑻 client calls in
  48. Outlook issue
  49. ask a complex question and get a yes or no
  50. EOD call (last 15 minutes of shift)
  51. "Do I have to do this every time?"
  52. Update software ticket
  53. Has wave or one launch browser
  54. "Do we get charged for...."