ALLCAPSEMAILMalwareAdobeissueGamereferencemade inoffice𝑻𝑯𝑨𝑻clientcalls inPersonaldeviceUser callsin for sameissue afterit was fixedreimageadevice"it'salwaysworkedlike this"ISPissue3+voicemailsThrow/Gethit withthe foamrock"while Ihaveyou...""I'm notgood withtech"call getsdroppedover 50%of desktopscreen isfilledQuickbooks/TRissueHas waveor onelaunchbrowserProofpointissue"mycomputeris slow"Passwordresetask acomplexquestion andget a yes ornoDisplaysettingsOne-clicksolve"Do I haveto do thiseverytime?""virus"pop-upID 10Terror"Do wegetchargedfor...."UpdatesoftwareticketSays yournamewrongSomeonesayssomethingcontroversialVendorCall30+minutecallLiterally justhow (mustexplainwhat)"Do youmind ifI.."VPNissuesTicketrequiresthe POCapprovalLockedout of acomputerAgentinstallEOD call(last 15minutes ofshift)Pet or kidsinbackgroundPrinterproblemsSpamcall"I don'twant torestart"Usersolvestheir ownissue"I've already triedrestarting(didn't)"PhishingemailOutlookissueNew orformer userform withno infoRestartfixes theissueUser calls into helpdesk,we call backand get VM"I don'thave timefor thisright now"Lastrestartover 10+days"this hasbeen anissue for(1 week+)"ALLCAPSEMAILMalwareAdobeissueGamereferencemade inoffice𝑻𝑯𝑨𝑻clientcalls inPersonaldeviceUser callsin for sameissue afterit was fixedreimageadevice"it'salwaysworkedlike this"ISPissue3+voicemailsThrow/Gethit withthe foamrock"while Ihaveyou...""I'm notgood withtech"call getsdroppedover 50%of desktopscreen isfilledQuickbooks/TRissueHas waveor onelaunchbrowserProofpointissue"mycomputeris slow"Passwordresetask acomplexquestion andget a yes ornoDisplaysettingsOne-clicksolve"Do I haveto do thiseverytime?""virus"pop-upID 10Terror"Do wegetchargedfor...."UpdatesoftwareticketSays yournamewrongSomeonesayssomethingcontroversialVendorCall30+minutecallLiterally justhow (mustexplainwhat)"Do youmind ifI.."VPNissuesTicketrequiresthe POCapprovalLockedout of acomputerAgentinstallEOD call(last 15minutes ofshift)Pet or kidsinbackgroundPrinterproblemsSpamcall"I don'twant torestart"Usersolvestheir ownissue"I've already triedrestarting(didn't)"PhishingemailOutlookissueNew orformer userform withno infoRestartfixes theissueUser calls into helpdesk,we call backand get VM"I don'thave timefor thisright now"Lastrestartover 10+days"this hasbeen anissue for(1 week+)"

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ALL CAPS EMAIL
  2. Malware
  3. Adobe issue
  4. Game reference made in office
  5. 𝑻𝑯𝑨𝑻 client calls in
  6. Personal device
  7. User calls in for same issue after it was fixed
  8. reimage a device
  9. "it's always worked like this"
  10. ISP issue
  11. 3+ voicemails
  12. Throw/Get hit with the foam rock
  13. "while I have you..."
  14. "I'm not good with tech"
  15. call gets dropped
  16. over 50% of desktop screen is filled
  17. Quickbooks/TR issue
  18. Has wave or one launch browser
  19. Proofpoint issue
  20. "my computer is slow"
  21. Password reset
  22. ask a complex question and get a yes or no
  23. Display settings
  24. One-click solve
  25. "Do I have to do this every time?"
  26. "virus" pop-up
  27. ID 10T error
  28. "Do we get charged for...."
  29. Update software ticket
  30. Says your name wrong
  31. Someone says something controversial
  32. Vendor Call
  33. 30+ minute call
  34. Literally just how (must explain what)
  35. "Do you mind if I.."
  36. VPN issues
  37. Ticket requires the POC approval
  38. Locked out of a computer
  39. Agent install
  40. EOD call (last 15 minutes of shift)
  41. Pet or kids in background
  42. Printer problems
  43. Spam call
  44. "I don't want to restart"
  45. User solves their own issue
  46. "I've already tried restarting(didn't)"
  47. Phishing email
  48. Outlook issue
  49. New or former user form with no info
  50. Restart fixes the issue
  51. User calls in to helpdesk, we call back and get VM
  52. "I don't have time for this right now"
  53. Last restart over 10+ days
  54. "this has been an issue for (1 week+)"