Proofpointissueask acomplexquestion andget a yes orno"while Ihaveyou..."One-clicksolvePhishingemailreimageadevice"virus"pop-upGamereferencemade inoffice"I'm notgood withtech"VendorCallRestartfixes theissueNew orformer userform withno infoSomeonesayssomethingcontroversialVPNissuesLiterally justhow (mustexplainwhat)User calls into helpdesk,we call backand get VMLockedout of acomputerHas waveor onelaunchbrowserThrow/Gethit withthe foamrockUpdatesoftwareticket"Do wegetchargedfor...."Lastrestartover 10+daysSpamcall"I don'thave timefor thisright now"3+voicemails"Do youmind ifI.."PasswordresetPrinterproblemsPersonaldevice"it'salwaysworkedlike this"OutlookissueMalwareID 10TerrorQuickbooks/TRissuePet or kidsinbackgroundEOD call(last 15minutes ofshift)ALLCAPSEMAILISPissue"I've already triedrestarting(didn't)"Ticketrequiresthe POCapprovalAgentinstall"Do I haveto do thiseverytime?""I don'twant torestart"Adobeissue"this hasbeen anissue for(1 week+)"30+minutecallUsersolvestheir ownissueDisplaysettingsover 50%of desktopscreen isfilledSays yournamewrongcall getsdropped"mycomputeris slow"User callsin for sameissue afterit was fixed𝑻𝑯𝑨𝑻clientcalls inProofpointissueask acomplexquestion andget a yes orno"while Ihaveyou..."One-clicksolvePhishingemailreimageadevice"virus"pop-upGamereferencemade inoffice"I'm notgood withtech"VendorCallRestartfixes theissueNew orformer userform withno infoSomeonesayssomethingcontroversialVPNissuesLiterally justhow (mustexplainwhat)User calls into helpdesk,we call backand get VMLockedout of acomputerHas waveor onelaunchbrowserThrow/Gethit withthe foamrockUpdatesoftwareticket"Do wegetchargedfor...."Lastrestartover 10+daysSpamcall"I don'thave timefor thisright now"3+voicemails"Do youmind ifI.."PasswordresetPrinterproblemsPersonaldevice"it'salwaysworkedlike this"OutlookissueMalwareID 10TerrorQuickbooks/TRissuePet or kidsinbackgroundEOD call(last 15minutes ofshift)ALLCAPSEMAILISPissue"I've already triedrestarting(didn't)"Ticketrequiresthe POCapprovalAgentinstall"Do I haveto do thiseverytime?""I don'twant torestart"Adobeissue"this hasbeen anissue for(1 week+)"30+minutecallUsersolvestheir ownissueDisplaysettingsover 50%of desktopscreen isfilledSays yournamewrongcall getsdropped"mycomputeris slow"User callsin for sameissue afterit was fixed𝑻𝑯𝑨𝑻clientcalls in

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Proofpoint issue
  2. ask a complex question and get a yes or no
  3. "while I have you..."
  4. One-click solve
  5. Phishing email
  6. reimage a device
  7. "virus" pop-up
  8. Game reference made in office
  9. "I'm not good with tech"
  10. Vendor Call
  11. Restart fixes the issue
  12. New or former user form with no info
  13. Someone says something controversial
  14. VPN issues
  15. Literally just how (must explain what)
  16. User calls in to helpdesk, we call back and get VM
  17. Locked out of a computer
  18. Has wave or one launch browser
  19. Throw/Get hit with the foam rock
  20. Update software ticket
  21. "Do we get charged for...."
  22. Last restart over 10+ days
  23. Spam call
  24. "I don't have time for this right now"
  25. 3+ voicemails
  26. "Do you mind if I.."
  27. Password reset
  28. Printer problems
  29. Personal device
  30. "it's always worked like this"
  31. Outlook issue
  32. Malware
  33. ID 10T error
  34. Quickbooks/TR issue
  35. Pet or kids in background
  36. EOD call (last 15 minutes of shift)
  37. ALL CAPS EMAIL
  38. ISP issue
  39. "I've already tried restarting(didn't)"
  40. Ticket requires the POC approval
  41. Agent install
  42. "Do I have to do this every time?"
  43. "I don't want to restart"
  44. Adobe issue
  45. "this has been an issue for (1 week+)"
  46. 30+ minute call
  47. User solves their own issue
  48. Display settings
  49. over 50% of desktop screen is filled
  50. Says your name wrong
  51. call gets dropped
  52. "my computer is slow"
  53. User calls in for same issue after it was fixed
  54. 𝑻𝑯𝑨𝑻 client calls in