"virus"pop-upcall getsdropped"Do wegetchargedfor...."New orformer userform withno infoHas waveor onelaunchbrowser"this hasbeen anissue for(1 week+)"SpamcallAdobeissueLiterally justhow (mustexplainwhat)Displaysettings30+minutecall"Do youmind ifI.."VendorCallreimageadeviceMalware"while Ihaveyou..."VPNissuesISPissuePhishingemail"I don'twant torestart"EOD call(last 15minutes ofshift)𝑻𝑯𝑨𝑻clientcalls inSomeonesayssomethingcontroversialGamereferencemade inofficeRestartfixes theissue"I've already triedrestarting(didn't)""I don'thave timefor thisright now""it'salwaysworkedlike this"Pet or kidsinbackgroundPasswordresetID 10TerrorUser callsin for sameissue afterit was fixedPrinterproblemsover 50%of desktopscreen isfilledUpdatesoftwareticketQuickbooks/TRissueThrow/Gethit withthe foamrockPersonaldeviceTicketrequiresthe POCapprovalUser calls into helpdesk,we call backand get VMProofpointissueLastrestartover 10+days"mycomputeris slow"Usersolvestheir ownissueLockedout of acomputer"Do I haveto do thiseverytime?"Says yournamewrongOutlookissue"I'm notgood withtech"3+voicemailsALLCAPSEMAILOne-clicksolveask acomplexquestion andget a yes ornoAgentinstall"virus"pop-upcall getsdropped"Do wegetchargedfor...."New orformer userform withno infoHas waveor onelaunchbrowser"this hasbeen anissue for(1 week+)"SpamcallAdobeissueLiterally justhow (mustexplainwhat)Displaysettings30+minutecall"Do youmind ifI.."VendorCallreimageadeviceMalware"while Ihaveyou..."VPNissuesISPissuePhishingemail"I don'twant torestart"EOD call(last 15minutes ofshift)𝑻𝑯𝑨𝑻clientcalls inSomeonesayssomethingcontroversialGamereferencemade inofficeRestartfixes theissue"I've already triedrestarting(didn't)""I don'thave timefor thisright now""it'salwaysworkedlike this"Pet or kidsinbackgroundPasswordresetID 10TerrorUser callsin for sameissue afterit was fixedPrinterproblemsover 50%of desktopscreen isfilledUpdatesoftwareticketQuickbooks/TRissueThrow/Gethit withthe foamrockPersonaldeviceTicketrequiresthe POCapprovalUser calls into helpdesk,we call backand get VMProofpointissueLastrestartover 10+days"mycomputeris slow"Usersolvestheir ownissueLockedout of acomputer"Do I haveto do thiseverytime?"Says yournamewrongOutlookissue"I'm notgood withtech"3+voicemailsALLCAPSEMAILOne-clicksolveask acomplexquestion andget a yes ornoAgentinstall

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "virus" pop-up
  2. call gets dropped
  3. "Do we get charged for...."
  4. New or former user form with no info
  5. Has wave or one launch browser
  6. "this has been an issue for (1 week+)"
  7. Spam call
  8. Adobe issue
  9. Literally just how (must explain what)
  10. Display settings
  11. 30+ minute call
  12. "Do you mind if I.."
  13. Vendor Call
  14. reimage a device
  15. Malware
  16. "while I have you..."
  17. VPN issues
  18. ISP issue
  19. Phishing email
  20. "I don't want to restart"
  21. EOD call (last 15 minutes of shift)
  22. 𝑻𝑯𝑨𝑻 client calls in
  23. Someone says something controversial
  24. Game reference made in office
  25. Restart fixes the issue
  26. "I've already tried restarting(didn't)"
  27. "I don't have time for this right now"
  28. "it's always worked like this"
  29. Pet or kids in background
  30. Password reset
  31. ID 10T error
  32. User calls in for same issue after it was fixed
  33. Printer problems
  34. over 50% of desktop screen is filled
  35. Update software ticket
  36. Quickbooks/TR issue
  37. Throw/Get hit with the foam rock
  38. Personal device
  39. Ticket requires the POC approval
  40. User calls in to helpdesk, we call back and get VM
  41. Proofpoint issue
  42. Last restart over 10+ days
  43. "my computer is slow"
  44. User solves their own issue
  45. Locked out of a computer
  46. "Do I have to do this every time?"
  47. Says your name wrong
  48. Outlook issue
  49. "I'm not good with tech"
  50. 3+ voicemails
  51. ALL CAPS EMAIL
  52. One-click solve
  53. ask a complex question and get a yes or no
  54. Agent install