User calls into helpdesk,we call backand get VMOne-clicksolveAgentinstall"Do wegetchargedfor....""Do youmind ifI.."Personaldevice3+voicemailsAdobeissueUpdatesoftwareticket"I've already triedrestarting(didn't)"ISPissueALLCAPSEMAIL"I don'twant torestart"User callsin for sameissue afterit was fixedreimageadevicePasswordresetover 50%of desktopscreen isfilled𝑻𝑯𝑨𝑻clientcalls inGamereferencemade inofficeHas waveor onelaunchbrowserRestartfixes theissue"this hasbeen anissue for(1 week+)"Printerproblems"mycomputeris slow"ID 10TerrorDisplaysettingsOutlookissuecall getsdroppedSays yournamewrongVPNissuesPet or kidsinbackgroundUsersolvestheir ownissue"while Ihaveyou..."SomeonesayssomethingcontroversialEOD call(last 15minutes ofshift)Lastrestartover 10+daysLiterally justhow (mustexplainwhat)"Do I haveto do thiseverytime?""virus"pop-up"it'salwaysworkedlike this"ProofpointissueTicketrequiresthe POCapprovalask acomplexquestion andget a yes ornoMalware30+minutecallQuickbooks/TRissueSpamcallLockedout of acomputerThrow/Gethit withthe foamrockNew orformer userform withno infoVendorCallPhishingemail"I don'thave timefor thisright now""I'm notgood withtech"User calls into helpdesk,we call backand get VMOne-clicksolveAgentinstall"Do wegetchargedfor....""Do youmind ifI.."Personaldevice3+voicemailsAdobeissueUpdatesoftwareticket"I've already triedrestarting(didn't)"ISPissueALLCAPSEMAIL"I don'twant torestart"User callsin for sameissue afterit was fixedreimageadevicePasswordresetover 50%of desktopscreen isfilled𝑻𝑯𝑨𝑻clientcalls inGamereferencemade inofficeHas waveor onelaunchbrowserRestartfixes theissue"this hasbeen anissue for(1 week+)"Printerproblems"mycomputeris slow"ID 10TerrorDisplaysettingsOutlookissuecall getsdroppedSays yournamewrongVPNissuesPet or kidsinbackgroundUsersolvestheir ownissue"while Ihaveyou..."SomeonesayssomethingcontroversialEOD call(last 15minutes ofshift)Lastrestartover 10+daysLiterally justhow (mustexplainwhat)"Do I haveto do thiseverytime?""virus"pop-up"it'salwaysworkedlike this"ProofpointissueTicketrequiresthe POCapprovalask acomplexquestion andget a yes ornoMalware30+minutecallQuickbooks/TRissueSpamcallLockedout of acomputerThrow/Gethit withthe foamrockNew orformer userform withno infoVendorCallPhishingemail"I don'thave timefor thisright now""I'm notgood withtech"

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User calls in to helpdesk, we call back and get VM
  2. One-click solve
  3. Agent install
  4. "Do we get charged for...."
  5. "Do you mind if I.."
  6. Personal device
  7. 3+ voicemails
  8. Adobe issue
  9. Update software ticket
  10. "I've already tried restarting(didn't)"
  11. ISP issue
  12. ALL CAPS EMAIL
  13. "I don't want to restart"
  14. User calls in for same issue after it was fixed
  15. reimage a device
  16. Password reset
  17. over 50% of desktop screen is filled
  18. 𝑻𝑯𝑨𝑻 client calls in
  19. Game reference made in office
  20. Has wave or one launch browser
  21. Restart fixes the issue
  22. "this has been an issue for (1 week+)"
  23. Printer problems
  24. "my computer is slow"
  25. ID 10T error
  26. Display settings
  27. Outlook issue
  28. call gets dropped
  29. Says your name wrong
  30. VPN issues
  31. Pet or kids in background
  32. User solves their own issue
  33. "while I have you..."
  34. Someone says something controversial
  35. EOD call (last 15 minutes of shift)
  36. Last restart over 10+ days
  37. Literally just how (must explain what)
  38. "Do I have to do this every time?"
  39. "virus" pop-up
  40. "it's always worked like this"
  41. Proofpoint issue
  42. Ticket requires the POC approval
  43. ask a complex question and get a yes or no
  44. Malware
  45. 30+ minute call
  46. Quickbooks/TR issue
  47. Spam call
  48. Locked out of a computer
  49. Throw/Get hit with the foam rock
  50. New or former user form with no info
  51. Vendor Call
  52. Phishing email
  53. "I don't have time for this right now"
  54. "I'm not good with tech"