𝑻𝑯𝑨𝑻clientcalls inSomeonesayssomethingcontroversialTicketrequiresthe POCapprovalLockedout of acomputerPersonaldeviceVendorCallQuickbooks/TRissueUser calls into helpdesk,we call backand get VMALLCAPSEMAILID 10Terror"virus"pop-up"Do youmind ifI.."AdobeissuePet or kidsinbackgroundMalwareGamereferencemade inofficeLiterally justhow (mustexplainwhat)30+minutecall3+voicemailsask acomplexquestion andget a yes ornoAgentinstallDisplaysettings"I don'thave timefor thisright now"One-clicksolvecall getsdropped"it'salwaysworkedlike this"reimageadeviceUpdatesoftwareticketUser callsin for sameissue afterit was fixed"Do wegetchargedfor...."over 50%of desktopscreen isfilled"while Ihaveyou...""I'm notgood withtech""I don'twant torestart"ISPissue"mycomputeris slow"Says yournamewrongOutlookissue"this hasbeen anissue for(1 week+)"Proofpointissue"I've already triedrestarting(didn't)"PhishingemailHas waveor onelaunchbrowserPasswordresetLastrestartover 10+daysEOD call(last 15minutes ofshift)Throw/Gethit withthe foamrockNew orformer userform withno infoPrinterproblemsSpamcallVPNissuesUsersolvestheir ownissueRestartfixes theissue"Do I haveto do thiseverytime?"𝑻𝑯𝑨𝑻clientcalls inSomeonesayssomethingcontroversialTicketrequiresthe POCapprovalLockedout of acomputerPersonaldeviceVendorCallQuickbooks/TRissueUser calls into helpdesk,we call backand get VMALLCAPSEMAILID 10Terror"virus"pop-up"Do youmind ifI.."AdobeissuePet or kidsinbackgroundMalwareGamereferencemade inofficeLiterally justhow (mustexplainwhat)30+minutecall3+voicemailsask acomplexquestion andget a yes ornoAgentinstallDisplaysettings"I don'thave timefor thisright now"One-clicksolvecall getsdropped"it'salwaysworkedlike this"reimageadeviceUpdatesoftwareticketUser callsin for sameissue afterit was fixed"Do wegetchargedfor...."over 50%of desktopscreen isfilled"while Ihaveyou...""I'm notgood withtech""I don'twant torestart"ISPissue"mycomputeris slow"Says yournamewrongOutlookissue"this hasbeen anissue for(1 week+)"Proofpointissue"I've already triedrestarting(didn't)"PhishingemailHas waveor onelaunchbrowserPasswordresetLastrestartover 10+daysEOD call(last 15minutes ofshift)Throw/Gethit withthe foamrockNew orformer userform withno infoPrinterproblemsSpamcallVPNissuesUsersolvestheir ownissueRestartfixes theissue"Do I haveto do thiseverytime?"

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 𝑻𝑯𝑨𝑻 client calls in
  2. Someone says something controversial
  3. Ticket requires the POC approval
  4. Locked out of a computer
  5. Personal device
  6. Vendor Call
  7. Quickbooks/TR issue
  8. User calls in to helpdesk, we call back and get VM
  9. ALL CAPS EMAIL
  10. ID 10T error
  11. "virus" pop-up
  12. "Do you mind if I.."
  13. Adobe issue
  14. Pet or kids in background
  15. Malware
  16. Game reference made in office
  17. Literally just how (must explain what)
  18. 30+ minute call
  19. 3+ voicemails
  20. ask a complex question and get a yes or no
  21. Agent install
  22. Display settings
  23. "I don't have time for this right now"
  24. One-click solve
  25. call gets dropped
  26. "it's always worked like this"
  27. reimage a device
  28. Update software ticket
  29. User calls in for same issue after it was fixed
  30. "Do we get charged for...."
  31. over 50% of desktop screen is filled
  32. "while I have you..."
  33. "I'm not good with tech"
  34. "I don't want to restart"
  35. ISP issue
  36. "my computer is slow"
  37. Says your name wrong
  38. Outlook issue
  39. "this has been an issue for (1 week+)"
  40. Proofpoint issue
  41. "I've already tried restarting(didn't)"
  42. Phishing email
  43. Has wave or one launch browser
  44. Password reset
  45. Last restart over 10+ days
  46. EOD call (last 15 minutes of shift)
  47. Throw/Get hit with the foam rock
  48. New or former user form with no info
  49. Printer problems
  50. Spam call
  51. VPN issues
  52. User solves their own issue
  53. Restart fixes the issue
  54. "Do I have to do this every time?"