Malware"Do youmind ifI.."call getsdroppedPhishingemailALLCAPSEMAIL"I'm notgood withtech"Literally justhow (mustexplainwhat)Personaldevice"mycomputeris slow"One-clicksolvePet or kidsinbackgroundSays yournamewrongTicketrequiresthe POCapprovalUser calls into helpdesk,we call backand get VMLockedout of acomputerID 10Terror"virus"pop-upUsersolvestheir ownissue"I don'thave timefor thisright now"Proofpointissue"I don'twant torestart"Quickbooks/TRissueask acomplexquestion andget a yes ornoOutlookissue"I've already triedrestarting(didn't)""this hasbeen anissue for(1 week+)"3+voicemailsHas waveor onelaunchbrowser"while Ihaveyou..."SomeonesayssomethingcontroversialAdobeissueThrow/Gethit withthe foamrockPasswordresetGamereferencemade inofficereimageadevicePrinterproblemsUser callsin for sameissue afterit was fixedRestartfixes theissue"Do wegetchargedfor....""Do I haveto do thiseverytime?"over 50%of desktopscreen isfilledUpdatesoftwareticketLastrestartover 10+daysAgentinstallSpamcallEOD call(last 15minutes ofshift)30+minutecallDisplaysettings"it'salwaysworkedlike this"ISPissueVPNissuesNew orformer userform withno info𝑻𝑯𝑨𝑻clientcalls inVendorCallMalware"Do youmind ifI.."call getsdroppedPhishingemailALLCAPSEMAIL"I'm notgood withtech"Literally justhow (mustexplainwhat)Personaldevice"mycomputeris slow"One-clicksolvePet or kidsinbackgroundSays yournamewrongTicketrequiresthe POCapprovalUser calls into helpdesk,we call backand get VMLockedout of acomputerID 10Terror"virus"pop-upUsersolvestheir ownissue"I don'thave timefor thisright now"Proofpointissue"I don'twant torestart"Quickbooks/TRissueask acomplexquestion andget a yes ornoOutlookissue"I've already triedrestarting(didn't)""this hasbeen anissue for(1 week+)"3+voicemailsHas waveor onelaunchbrowser"while Ihaveyou..."SomeonesayssomethingcontroversialAdobeissueThrow/Gethit withthe foamrockPasswordresetGamereferencemade inofficereimageadevicePrinterproblemsUser callsin for sameissue afterit was fixedRestartfixes theissue"Do wegetchargedfor....""Do I haveto do thiseverytime?"over 50%of desktopscreen isfilledUpdatesoftwareticketLastrestartover 10+daysAgentinstallSpamcallEOD call(last 15minutes ofshift)30+minutecallDisplaysettings"it'salwaysworkedlike this"ISPissueVPNissuesNew orformer userform withno info𝑻𝑯𝑨𝑻clientcalls inVendorCall

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
  1. Malware
  2. "Do you mind if I.."
  3. call gets dropped
  4. Phishing email
  5. ALL CAPS EMAIL
  6. "I'm not good with tech"
  7. Literally just how (must explain what)
  8. Personal device
  9. "my computer is slow"
  10. One-click solve
  11. Pet or kids in background
  12. Says your name wrong
  13. Ticket requires the POC approval
  14. User calls in to helpdesk, we call back and get VM
  15. Locked out of a computer
  16. ID 10T error
  17. "virus" pop-up
  18. User solves their own issue
  19. "I don't have time for this right now"
  20. Proofpoint issue
  21. "I don't want to restart"
  22. Quickbooks/TR issue
  23. ask a complex question and get a yes or no
  24. Outlook issue
  25. "I've already tried restarting(didn't)"
  26. "this has been an issue for (1 week+)"
  27. 3+ voicemails
  28. Has wave or one launch browser
  29. "while I have you..."
  30. Someone says something controversial
  31. Adobe issue
  32. Throw/Get hit with the foam rock
  33. Password reset
  34. Game reference made in office
  35. reimage a device
  36. Printer problems
  37. User calls in for same issue after it was fixed
  38. Restart fixes the issue
  39. "Do we get charged for...."
  40. "Do I have to do this every time?"
  41. over 50% of desktop screen is filled
  42. Update software ticket
  43. Last restart over 10+ days
  44. Agent install
  45. Spam call
  46. EOD call (last 15 minutes of shift)
  47. 30+ minute call
  48. Display settings
  49. "it's always worked like this"
  50. ISP issue
  51. VPN issues
  52. New or former user form with no info
  53. 𝑻𝑯𝑨𝑻 client calls in
  54. Vendor Call