Pet or kidsinbackgroundUser callsin for sameissue afterit was fixedUpdatesoftwareticketALLCAPSEMAILUsersolvestheir ownissueRestartfixes theissue"it'salwaysworkedlike this""while Ihaveyou...""Do I haveto do thiseverytime?"Agentinstallask acomplexquestion andget a yes ornoQuickbooks/TRissue"I don'thave timefor thisright now"MalwareTicketrequiresthe POCapprovalAdobeissueLastrestartover 10+daysHas waveor onelaunchbrowser3+voicemailsVPNissues"I don'twant torestart""Do youmind ifI.."Throw/Gethit withthe foamrockProofpointissueEOD call(last 15minutes ofshift)SpamcallPhishingemailPrinterproblems"virus"pop-up"this hasbeen anissue for(1 week+)"Lockedout of acomputerNew orformer userform withno infoVendorCallISPissuereimageadeviceOne-clicksolveID 10TerrorDisplaysettingsover 50%of desktopscreen isfilledGamereferencemade inofficeOutlookissue𝑻𝑯𝑨𝑻clientcalls inLiterally justhow (mustexplainwhat)"mycomputeris slow"User calls into helpdesk,we call backand get VM30+minutecall"Do wegetchargedfor...."Says yournamewrongPasswordreset"I'm notgood withtech"SomeonesayssomethingcontroversialPersonaldevicecall getsdropped"I've already triedrestarting(didn't)"Pet or kidsinbackgroundUser callsin for sameissue afterit was fixedUpdatesoftwareticketALLCAPSEMAILUsersolvestheir ownissueRestartfixes theissue"it'salwaysworkedlike this""while Ihaveyou...""Do I haveto do thiseverytime?"Agentinstallask acomplexquestion andget a yes ornoQuickbooks/TRissue"I don'thave timefor thisright now"MalwareTicketrequiresthe POCapprovalAdobeissueLastrestartover 10+daysHas waveor onelaunchbrowser3+voicemailsVPNissues"I don'twant torestart""Do youmind ifI.."Throw/Gethit withthe foamrockProofpointissueEOD call(last 15minutes ofshift)SpamcallPhishingemailPrinterproblems"virus"pop-up"this hasbeen anissue for(1 week+)"Lockedout of acomputerNew orformer userform withno infoVendorCallISPissuereimageadeviceOne-clicksolveID 10TerrorDisplaysettingsover 50%of desktopscreen isfilledGamereferencemade inofficeOutlookissue𝑻𝑯𝑨𝑻clientcalls inLiterally justhow (mustexplainwhat)"mycomputeris slow"User calls into helpdesk,we call backand get VM30+minutecall"Do wegetchargedfor...."Says yournamewrongPasswordreset"I'm notgood withtech"SomeonesayssomethingcontroversialPersonaldevicecall getsdropped"I've already triedrestarting(didn't)"

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pet or kids in background
  2. User calls in for same issue after it was fixed
  3. Update software ticket
  4. ALL CAPS EMAIL
  5. User solves their own issue
  6. Restart fixes the issue
  7. "it's always worked like this"
  8. "while I have you..."
  9. "Do I have to do this every time?"
  10. Agent install
  11. ask a complex question and get a yes or no
  12. Quickbooks/TR issue
  13. "I don't have time for this right now"
  14. Malware
  15. Ticket requires the POC approval
  16. Adobe issue
  17. Last restart over 10+ days
  18. Has wave or one launch browser
  19. 3+ voicemails
  20. VPN issues
  21. "I don't want to restart"
  22. "Do you mind if I.."
  23. Throw/Get hit with the foam rock
  24. Proofpoint issue
  25. EOD call (last 15 minutes of shift)
  26. Spam call
  27. Phishing email
  28. Printer problems
  29. "virus" pop-up
  30. "this has been an issue for (1 week+)"
  31. Locked out of a computer
  32. New or former user form with no info
  33. Vendor Call
  34. ISP issue
  35. reimage a device
  36. One-click solve
  37. ID 10T error
  38. Display settings
  39. over 50% of desktop screen is filled
  40. Game reference made in office
  41. Outlook issue
  42. 𝑻𝑯𝑨𝑻 client calls in
  43. Literally just how (must explain what)
  44. "my computer is slow"
  45. User calls in to helpdesk, we call back and get VM
  46. 30+ minute call
  47. "Do we get charged for...."
  48. Says your name wrong
  49. Password reset
  50. "I'm not good with tech"
  51. Someone says something controversial
  52. Personal device
  53. call gets dropped
  54. "I've already tried restarting(didn't)"