User calls into helpdesk,we call backand get VMDisplaysettingsProofpointissueQuickbooks/TRissue"while Ihaveyou..."MalwareVPNissuesGamereferencemade inofficeLockedout of acomputerPasswordreset"Do wegetchargedfor...."reimageadevice"I don'twant torestart""I've already triedrestarting(didn't)""I don'thave timefor thisright now""mycomputeris slow"User callsin for sameissue afterit was fixedNew orformer userform withno infoover 50%of desktopscreen isfilled3+voicemailsask acomplexquestion andget a yes ornoALLCAPSEMAILVendorCall"virus"pop-upRestartfixes theissueSpamcall30+minutecallcall getsdroppedID 10TerrorSomeonesayssomethingcontroversial"Do I haveto do thiseverytime?"Adobeissue"Do youmind ifI..""I'm notgood withtech"Phishingemail𝑻𝑯𝑨𝑻clientcalls inUpdatesoftwareticketOne-clicksolveEOD call(last 15minutes ofshift)Literally justhow (mustexplainwhat)AgentinstallPrinterproblemsPet or kidsinbackgroundISPissueThrow/Gethit withthe foamrock"this hasbeen anissue for(1 week+)"PersonaldeviceUsersolvestheir ownissueHas waveor onelaunchbrowserTicketrequiresthe POCapprovalOutlookissue"it'salwaysworkedlike this"Says yournamewrongLastrestartover 10+daysUser calls into helpdesk,we call backand get VMDisplaysettingsProofpointissueQuickbooks/TRissue"while Ihaveyou..."MalwareVPNissuesGamereferencemade inofficeLockedout of acomputerPasswordreset"Do wegetchargedfor...."reimageadevice"I don'twant torestart""I've already triedrestarting(didn't)""I don'thave timefor thisright now""mycomputeris slow"User callsin for sameissue afterit was fixedNew orformer userform withno infoover 50%of desktopscreen isfilled3+voicemailsask acomplexquestion andget a yes ornoALLCAPSEMAILVendorCall"virus"pop-upRestartfixes theissueSpamcall30+minutecallcall getsdroppedID 10TerrorSomeonesayssomethingcontroversial"Do I haveto do thiseverytime?"Adobeissue"Do youmind ifI..""I'm notgood withtech"Phishingemail𝑻𝑯𝑨𝑻clientcalls inUpdatesoftwareticketOne-clicksolveEOD call(last 15minutes ofshift)Literally justhow (mustexplainwhat)AgentinstallPrinterproblemsPet or kidsinbackgroundISPissueThrow/Gethit withthe foamrock"this hasbeen anissue for(1 week+)"PersonaldeviceUsersolvestheir ownissueHas waveor onelaunchbrowserTicketrequiresthe POCapprovalOutlookissue"it'salwaysworkedlike this"Says yournamewrongLastrestartover 10+days

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User calls in to helpdesk, we call back and get VM
  2. Display settings
  3. Proofpoint issue
  4. Quickbooks/TR issue
  5. "while I have you..."
  6. Malware
  7. VPN issues
  8. Game reference made in office
  9. Locked out of a computer
  10. Password reset
  11. "Do we get charged for...."
  12. reimage a device
  13. "I don't want to restart"
  14. "I've already tried restarting(didn't)"
  15. "I don't have time for this right now"
  16. "my computer is slow"
  17. User calls in for same issue after it was fixed
  18. New or former user form with no info
  19. over 50% of desktop screen is filled
  20. 3+ voicemails
  21. ask a complex question and get a yes or no
  22. ALL CAPS EMAIL
  23. Vendor Call
  24. "virus" pop-up
  25. Restart fixes the issue
  26. Spam call
  27. 30+ minute call
  28. call gets dropped
  29. ID 10T error
  30. Someone says something controversial
  31. "Do I have to do this every time?"
  32. Adobe issue
  33. "Do you mind if I.."
  34. "I'm not good with tech"
  35. Phishing email
  36. 𝑻𝑯𝑨𝑻 client calls in
  37. Update software ticket
  38. One-click solve
  39. EOD call (last 15 minutes of shift)
  40. Literally just how (must explain what)
  41. Agent install
  42. Printer problems
  43. Pet or kids in background
  44. ISP issue
  45. Throw/Get hit with the foam rock
  46. "this has been an issue for (1 week+)"
  47. Personal device
  48. User solves their own issue
  49. Has wave or one launch browser
  50. Ticket requires the POC approval
  51. Outlook issue
  52. "it's always worked like this"
  53. Says your name wrong
  54. Last restart over 10+ days