"I've already triedrestarting(didn't)""while Ihaveyou..."SomeonesayssomethingcontroversialID 10TerrorOutlookissueover 50%of desktopscreen isfilled"mycomputeris slow"ask acomplexquestion andget a yes ornoPrinterproblemsUser calls into helpdesk,we call backand get VM30+minutecallProofpointissue"I don'thave timefor thisright now"Pet or kidsinbackgroundGamereferencemade inoffice"Do youmind ifI..""this hasbeen anissue for(1 week+)""Do I haveto do thiseverytime?""I don'twant torestart"Spamcall𝑻𝑯𝑨𝑻clientcalls inAdobeissueISPissueLiterally justhow (mustexplainwhat)One-clicksolveRestartfixes theissueNew orformer userform withno info"it'salwaysworkedlike this""Do wegetchargedfor...."MalwareUpdatesoftwareticketVendorCall3+voicemailsVPNissuesLockedout of acomputerDisplaysettingsUsersolvestheir ownissuecall getsdropped"virus"pop-upLastrestartover 10+daysQuickbooks/TRissueThrow/Gethit withthe foamrockAgentinstallHas waveor onelaunchbrowserALLCAPSEMAILPersonaldeviceTicketrequiresthe POCapprovalSays yournamewrong"I'm notgood withtech"PhishingemailreimageadevicePasswordresetUser callsin for sameissue afterit was fixedEOD call(last 15minutes ofshift)"I've already triedrestarting(didn't)""while Ihaveyou..."SomeonesayssomethingcontroversialID 10TerrorOutlookissueover 50%of desktopscreen isfilled"mycomputeris slow"ask acomplexquestion andget a yes ornoPrinterproblemsUser calls into helpdesk,we call backand get VM30+minutecallProofpointissue"I don'thave timefor thisright now"Pet or kidsinbackgroundGamereferencemade inoffice"Do youmind ifI..""this hasbeen anissue for(1 week+)""Do I haveto do thiseverytime?""I don'twant torestart"Spamcall𝑻𝑯𝑨𝑻clientcalls inAdobeissueISPissueLiterally justhow (mustexplainwhat)One-clicksolveRestartfixes theissueNew orformer userform withno info"it'salwaysworkedlike this""Do wegetchargedfor...."MalwareUpdatesoftwareticketVendorCall3+voicemailsVPNissuesLockedout of acomputerDisplaysettingsUsersolvestheir ownissuecall getsdropped"virus"pop-upLastrestartover 10+daysQuickbooks/TRissueThrow/Gethit withthe foamrockAgentinstallHas waveor onelaunchbrowserALLCAPSEMAILPersonaldeviceTicketrequiresthe POCapprovalSays yournamewrong"I'm notgood withtech"PhishingemailreimageadevicePasswordresetUser callsin for sameissue afterit was fixedEOD call(last 15minutes ofshift)

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I've already tried restarting(didn't)"
  2. "while I have you..."
  3. Someone says something controversial
  4. ID 10T error
  5. Outlook issue
  6. over 50% of desktop screen is filled
  7. "my computer is slow"
  8. ask a complex question and get a yes or no
  9. Printer problems
  10. User calls in to helpdesk, we call back and get VM
  11. 30+ minute call
  12. Proofpoint issue
  13. "I don't have time for this right now"
  14. Pet or kids in background
  15. Game reference made in office
  16. "Do you mind if I.."
  17. "this has been an issue for (1 week+)"
  18. "Do I have to do this every time?"
  19. "I don't want to restart"
  20. Spam call
  21. 𝑻𝑯𝑨𝑻 client calls in
  22. Adobe issue
  23. ISP issue
  24. Literally just how (must explain what)
  25. One-click solve
  26. Restart fixes the issue
  27. New or former user form with no info
  28. "it's always worked like this"
  29. "Do we get charged for...."
  30. Malware
  31. Update software ticket
  32. Vendor Call
  33. 3+ voicemails
  34. VPN issues
  35. Locked out of a computer
  36. Display settings
  37. User solves their own issue
  38. call gets dropped
  39. "virus" pop-up
  40. Last restart over 10+ days
  41. Quickbooks/TR issue
  42. Throw/Get hit with the foam rock
  43. Agent install
  44. Has wave or one launch browser
  45. ALL CAPS EMAIL
  46. Personal device
  47. Ticket requires the POC approval
  48. Says your name wrong
  49. "I'm not good with tech"
  50. Phishing email
  51. reimage a device
  52. Password reset
  53. User calls in for same issue after it was fixed
  54. EOD call (last 15 minutes of shift)