Quickbooks/TRissueHas waveor onelaunchbrowserAdobeissue"I don'thave timefor thisright now"MalwareUser callsin for sameissue afterit was fixedOutlookissue𝑻𝑯𝑨𝑻clientcalls inPhishingemailLastrestartover 10+days"virus"pop-upAgentinstall"I've already triedrestarting(didn't)"Gamereferencemade inoffice"Do youmind ifI..""mycomputeris slow"Literally justhow (mustexplainwhat)"Do I haveto do thiseverytime?"Says yournamewrongISPissueEOD call(last 15minutes ofshift)One-clicksolveNew orformer userform withno infoLockedout of acomputerreimageadeviceVendorCallPrinterproblems3+voicemails"this hasbeen anissue for(1 week+)"Pet or kidsinbackgroundRestartfixes theissue30+minutecall"I'm notgood withtech"Throw/Gethit withthe foamrockALLCAPSEMAILPersonaldeviceTicketrequiresthe POCapprovalDisplaysettingsask acomplexquestion andget a yes ornoSpamcallUpdatesoftwareticketover 50%of desktopscreen isfilled"while Ihaveyou..."call getsdroppedProofpointissueSomeonesayssomethingcontroversial"Do wegetchargedfor....""it'salwaysworkedlike this"PasswordresetUsersolvestheir ownissueID 10Terror"I don'twant torestart"User calls into helpdesk,we call backand get VMVPNissuesQuickbooks/TRissueHas waveor onelaunchbrowserAdobeissue"I don'thave timefor thisright now"MalwareUser callsin for sameissue afterit was fixedOutlookissue𝑻𝑯𝑨𝑻clientcalls inPhishingemailLastrestartover 10+days"virus"pop-upAgentinstall"I've already triedrestarting(didn't)"Gamereferencemade inoffice"Do youmind ifI..""mycomputeris slow"Literally justhow (mustexplainwhat)"Do I haveto do thiseverytime?"Says yournamewrongISPissueEOD call(last 15minutes ofshift)One-clicksolveNew orformer userform withno infoLockedout of acomputerreimageadeviceVendorCallPrinterproblems3+voicemails"this hasbeen anissue for(1 week+)"Pet or kidsinbackgroundRestartfixes theissue30+minutecall"I'm notgood withtech"Throw/Gethit withthe foamrockALLCAPSEMAILPersonaldeviceTicketrequiresthe POCapprovalDisplaysettingsask acomplexquestion andget a yes ornoSpamcallUpdatesoftwareticketover 50%of desktopscreen isfilled"while Ihaveyou..."call getsdroppedProofpointissueSomeonesayssomethingcontroversial"Do wegetchargedfor....""it'salwaysworkedlike this"PasswordresetUsersolvestheir ownissueID 10Terror"I don'twant torestart"User calls into helpdesk,we call backand get VMVPNissues

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Quickbooks/TR issue
  2. Has wave or one launch browser
  3. Adobe issue
  4. "I don't have time for this right now"
  5. Malware
  6. User calls in for same issue after it was fixed
  7. Outlook issue
  8. 𝑻𝑯𝑨𝑻 client calls in
  9. Phishing email
  10. Last restart over 10+ days
  11. "virus" pop-up
  12. Agent install
  13. "I've already tried restarting(didn't)"
  14. Game reference made in office
  15. "Do you mind if I.."
  16. "my computer is slow"
  17. Literally just how (must explain what)
  18. "Do I have to do this every time?"
  19. Says your name wrong
  20. ISP issue
  21. EOD call (last 15 minutes of shift)
  22. One-click solve
  23. New or former user form with no info
  24. Locked out of a computer
  25. reimage a device
  26. Vendor Call
  27. Printer problems
  28. 3+ voicemails
  29. "this has been an issue for (1 week+)"
  30. Pet or kids in background
  31. Restart fixes the issue
  32. 30+ minute call
  33. "I'm not good with tech"
  34. Throw/Get hit with the foam rock
  35. ALL CAPS EMAIL
  36. Personal device
  37. Ticket requires the POC approval
  38. Display settings
  39. ask a complex question and get a yes or no
  40. Spam call
  41. Update software ticket
  42. over 50% of desktop screen is filled
  43. "while I have you..."
  44. call gets dropped
  45. Proofpoint issue
  46. Someone says something controversial
  47. "Do we get charged for...."
  48. "it's always worked like this"
  49. Password reset
  50. User solves their own issue
  51. ID 10T error
  52. "I don't want to restart"
  53. User calls in to helpdesk, we call back and get VM
  54. VPN issues