"it'salwaysworkedlike this"PasswordresetHas waveor onelaunchbrowsercall getsdroppedALLCAPSEMAILover 50%of desktopscreen isfilledPet or kidsinbackgroundUser callsin for sameissue afterit was fixed"Do wegetchargedfor...."reimageadeviceUser calls into helpdesk,we call backand get VMLiterally justhow (mustexplainwhat)ask acomplexquestion andget a yes ornoLastrestartover 10+days"I'm notgood withtech"Restartfixes theissue"mycomputeris slow"Lockedout of acomputer"I don'twant torestart"Throw/Gethit withthe foamrockProofpointissueID 10TerrorUpdatesoftwareticketVPNissues"I've already triedrestarting(didn't)"SpamcallISPissuePersonaldeviceAgentinstallGamereferencemade inofficeUsersolvestheir ownissueMalware"virus"pop-upAdobeissue"while Ihaveyou..."3+voicemailsVendorCallPhishingemail"Do youmind ifI.."30+minutecallSays yournamewrongNew orformer userform withno infoOutlookissueEOD call(last 15minutes ofshift)PrinterproblemsOne-clicksolveDisplaysettings𝑻𝑯𝑨𝑻clientcalls inSomeonesayssomethingcontroversial"Do I haveto do thiseverytime?"Quickbooks/TRissueTicketrequiresthe POCapproval"this hasbeen anissue for(1 week+)""I don'thave timefor thisright now""it'salwaysworkedlike this"PasswordresetHas waveor onelaunchbrowsercall getsdroppedALLCAPSEMAILover 50%of desktopscreen isfilledPet or kidsinbackgroundUser callsin for sameissue afterit was fixed"Do wegetchargedfor...."reimageadeviceUser calls into helpdesk,we call backand get VMLiterally justhow (mustexplainwhat)ask acomplexquestion andget a yes ornoLastrestartover 10+days"I'm notgood withtech"Restartfixes theissue"mycomputeris slow"Lockedout of acomputer"I don'twant torestart"Throw/Gethit withthe foamrockProofpointissueID 10TerrorUpdatesoftwareticketVPNissues"I've already triedrestarting(didn't)"SpamcallISPissuePersonaldeviceAgentinstallGamereferencemade inofficeUsersolvestheir ownissueMalware"virus"pop-upAdobeissue"while Ihaveyou..."3+voicemailsVendorCallPhishingemail"Do youmind ifI.."30+minutecallSays yournamewrongNew orformer userform withno infoOutlookissueEOD call(last 15minutes ofshift)PrinterproblemsOne-clicksolveDisplaysettings𝑻𝑯𝑨𝑻clientcalls inSomeonesayssomethingcontroversial"Do I haveto do thiseverytime?"Quickbooks/TRissueTicketrequiresthe POCapproval"this hasbeen anissue for(1 week+)""I don'thave timefor thisright now"

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
  1. "it's always worked like this"
  2. Password reset
  3. Has wave or one launch browser
  4. call gets dropped
  5. ALL CAPS EMAIL
  6. over 50% of desktop screen is filled
  7. Pet or kids in background
  8. User calls in for same issue after it was fixed
  9. "Do we get charged for...."
  10. reimage a device
  11. User calls in to helpdesk, we call back and get VM
  12. Literally just how (must explain what)
  13. ask a complex question and get a yes or no
  14. Last restart over 10+ days
  15. "I'm not good with tech"
  16. Restart fixes the issue
  17. "my computer is slow"
  18. Locked out of a computer
  19. "I don't want to restart"
  20. Throw/Get hit with the foam rock
  21. Proofpoint issue
  22. ID 10T error
  23. Update software ticket
  24. VPN issues
  25. "I've already tried restarting(didn't)"
  26. Spam call
  27. ISP issue
  28. Personal device
  29. Agent install
  30. Game reference made in office
  31. User solves their own issue
  32. Malware
  33. "virus" pop-up
  34. Adobe issue
  35. "while I have you..."
  36. 3+ voicemails
  37. Vendor Call
  38. Phishing email
  39. "Do you mind if I.."
  40. 30+ minute call
  41. Says your name wrong
  42. New or former user form with no info
  43. Outlook issue
  44. EOD call (last 15 minutes of shift)
  45. Printer problems
  46. One-click solve
  47. Display settings
  48. 𝑻𝑯𝑨𝑻 client calls in
  49. Someone says something controversial
  50. "Do I have to do this every time?"
  51. Quickbooks/TR issue
  52. Ticket requires the POC approval
  53. "this has been an issue for (1 week+)"
  54. "I don't have time for this right now"