AdobeissuePet or kidsinbackgroundMalwarePhishingemail"Do I haveto do thiseverytime?"3+voicemailsTicketrequiresthe POCapprovalPrinterproblemsThrow/Gethit withthe foamrockVPNissuesNew orformer userform withno info"virus"pop-upSomeonesayssomethingcontroversial"I've already triedrestarting(didn't)"Has waveor onelaunchbrowserUser callsin for sameissue afterit was fixedGamereferencemade inofficeUser calls into helpdesk,we call backand get VMUpdatesoftwareticketLiterally justhow (mustexplainwhat)"I don'twant torestart"Personaldevice"this hasbeen anissue for(1 week+)"VendorCall"while Ihaveyou..."One-clicksolvePasswordreset"Do wegetchargedfor...."ISPissue30+minutecall"mycomputeris slow"𝑻𝑯𝑨𝑻clientcalls inID 10Terror"I don'thave timefor thisright now"Spamcall"I'm notgood withtech"Usersolvestheir ownissueOutlookissueSays yournamewrongEOD call(last 15minutes ofshift)ProofpointissueLastrestartover 10+daysAgentinstallDisplaysettings"Do youmind ifI.."Lockedout of acomputerover 50%of desktopscreen isfilled"it'salwaysworkedlike this"reimageadevicecall getsdroppedALLCAPSEMAILask acomplexquestion andget a yes ornoRestartfixes theissueQuickbooks/TRissueAdobeissuePet or kidsinbackgroundMalwarePhishingemail"Do I haveto do thiseverytime?"3+voicemailsTicketrequiresthe POCapprovalPrinterproblemsThrow/Gethit withthe foamrockVPNissuesNew orformer userform withno info"virus"pop-upSomeonesayssomethingcontroversial"I've already triedrestarting(didn't)"Has waveor onelaunchbrowserUser callsin for sameissue afterit was fixedGamereferencemade inofficeUser calls into helpdesk,we call backand get VMUpdatesoftwareticketLiterally justhow (mustexplainwhat)"I don'twant torestart"Personaldevice"this hasbeen anissue for(1 week+)"VendorCall"while Ihaveyou..."One-clicksolvePasswordreset"Do wegetchargedfor...."ISPissue30+minutecall"mycomputeris slow"𝑻𝑯𝑨𝑻clientcalls inID 10Terror"I don'thave timefor thisright now"Spamcall"I'm notgood withtech"Usersolvestheir ownissueOutlookissueSays yournamewrongEOD call(last 15minutes ofshift)ProofpointissueLastrestartover 10+daysAgentinstallDisplaysettings"Do youmind ifI.."Lockedout of acomputerover 50%of desktopscreen isfilled"it'salwaysworkedlike this"reimageadevicecall getsdroppedALLCAPSEMAILask acomplexquestion andget a yes ornoRestartfixes theissueQuickbooks/TRissue

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Adobe issue
  2. Pet or kids in background
  3. Malware
  4. Phishing email
  5. "Do I have to do this every time?"
  6. 3+ voicemails
  7. Ticket requires the POC approval
  8. Printer problems
  9. Throw/Get hit with the foam rock
  10. VPN issues
  11. New or former user form with no info
  12. "virus" pop-up
  13. Someone says something controversial
  14. "I've already tried restarting(didn't)"
  15. Has wave or one launch browser
  16. User calls in for same issue after it was fixed
  17. Game reference made in office
  18. User calls in to helpdesk, we call back and get VM
  19. Update software ticket
  20. Literally just how (must explain what)
  21. "I don't want to restart"
  22. Personal device
  23. "this has been an issue for (1 week+)"
  24. Vendor Call
  25. "while I have you..."
  26. One-click solve
  27. Password reset
  28. "Do we get charged for...."
  29. ISP issue
  30. 30+ minute call
  31. "my computer is slow"
  32. 𝑻𝑯𝑨𝑻 client calls in
  33. ID 10T error
  34. "I don't have time for this right now"
  35. Spam call
  36. "I'm not good with tech"
  37. User solves their own issue
  38. Outlook issue
  39. Says your name wrong
  40. EOD call (last 15 minutes of shift)
  41. Proofpoint issue
  42. Last restart over 10+ days
  43. Agent install
  44. Display settings
  45. "Do you mind if I.."
  46. Locked out of a computer
  47. over 50% of desktop screen is filled
  48. "it's always worked like this"
  49. reimage a device
  50. call gets dropped
  51. ALL CAPS EMAIL
  52. ask a complex question and get a yes or no
  53. Restart fixes the issue
  54. Quickbooks/TR issue