IUnderstandOh,GoodnessOK, let memake sure Ihave all thedetails rightTo makesure we'reon the samepage, IheardI WillDon't worry,you have thebest personon the phoneto assist youThat isfrustrating,let's see howI can helpI'd bedelightedto helpyouWe definitelywanna takea look at thatfor youIassureyouI appreciateyou reachingout to themerchantWe candefinitelyhelp youwith thatICanOK, let memake sure Ihave all thedetails rightIunderstandwhy this isupsettingIappreciateyoucalling usWe candefinitelyhelp withthatI'm sorry tohear that youare havingtroubleIappreciateWe canhelpYes, I cansee why youneed toresolve thistodayIacknowledgeThat'supsetting.We canhelpLet's takea look andsee whatwe can doIUnderstandOh,GoodnessOK, let memake sure Ihave all thedetails rightTo makesure we'reon the samepage, IheardI WillDon't worry,you have thebest personon the phoneto assist youThat isfrustrating,let's see howI can helpI'd bedelightedto helpyouWe definitelywanna takea look at thatfor youIassureyouI appreciateyou reachingout to themerchantWe candefinitelyhelp youwith thatICanOK, let memake sure Ihave all thedetails rightIunderstandwhy this isupsettingIappreciateyoucalling usWe candefinitelyhelp withthatI'm sorry tohear that youare havingtroubleIappreciateWe canhelpYes, I cansee why youneed toresolve thistodayIacknowledgeThat'supsetting.We canhelpLet's takea look andsee whatwe can do

Acknowledgements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I Understand
  2. Oh, Goodness
  3. OK, let me make sure I have all the details right
  4. To make sure we're on the same page, I heard
  5. I Will
  6. Don't worry, you have the best person on the phone to assist you
  7. That is frustrating, let's see how I can help
  8. I'd be delighted to help you
  9. We definitely wanna take a look at that for you
  10. I assure you
  11. I appreciate you reaching out to the merchant
  12. We can definitely help you with that
  13. I Can
  14. OK, let me make sure I have all the details right
  15. I understand why this is upsetting
  16. I appreciate you calling us
  17. We can definitely help with that
  18. I'm sorry to hear that you are having trouble
  19. I appreciate
  20. We can help
  21. Yes, I can see why you need to resolve this today
  22. I acknowledge
  23. That's upsetting. We can help
  24. Let's take a look and see what we can do