To makesure we'reon the samepage, IheardIUnderstandThat isfrustrating,let's see howI can helpIappreciateyoucalling usIappreciateI'm sorry tohear that youare havingtroubleOK, let memake sure Ihave all thedetails rightYes, I cansee why youneed toresolve thistodayOK, let memake sure Ihave all thedetails rightDon't worry,you have thebest personon the phoneto assist youThat'supsetting.We canhelpICanWe canhelpOh,GoodnessLet's takea look andsee whatwe can doIassureyouWe candefinitelyhelp youwith thatI appreciateyou reachingout to themerchantIunderstandwhy this isupsettingWe definitelywanna takea look at thatfor youI WillIacknowledgeI'd bedelightedto helpyouWe candefinitelyhelp withthatTo makesure we'reon the samepage, IheardIUnderstandThat isfrustrating,let's see howI can helpIappreciateyoucalling usIappreciateI'm sorry tohear that youare havingtroubleOK, let memake sure Ihave all thedetails rightYes, I cansee why youneed toresolve thistodayOK, let memake sure Ihave all thedetails rightDon't worry,you have thebest personon the phoneto assist youThat'supsetting.We canhelpICanWe canhelpOh,GoodnessLet's takea look andsee whatwe can doIassureyouWe candefinitelyhelp youwith thatI appreciateyou reachingout to themerchantIunderstandwhy this isupsettingWe definitelywanna takea look at thatfor youI WillIacknowledgeI'd bedelightedto helpyouWe candefinitelyhelp withthat

Acknowledgements - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. To make sure we're on the same page, I heard
  2. I Understand
  3. That is frustrating, let's see how I can help
  4. I appreciate you calling us
  5. I appreciate
  6. I'm sorry to hear that you are having trouble
  7. OK, let me make sure I have all the details right
  8. Yes, I can see why you need to resolve this today
  9. OK, let me make sure I have all the details right
  10. Don't worry, you have the best person on the phone to assist you
  11. That's upsetting. We can help
  12. I Can
  13. We can help
  14. Oh, Goodness
  15. Let's take a look and see what we can do
  16. I assure you
  17. We can definitely help you with that
  18. I appreciate you reaching out to the merchant
  19. I understand why this is upsetting
  20. We definitely wanna take a look at that for you
  21. I Will
  22. I acknowledge
  23. I'd be delighted to help you
  24. We can definitely help with that