(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I'm sorry to hear that you are having trouble
I understand why this is upsetting
We can definitely help you with that
OK, let me make sure I have all the details right
Don't worry, you have the best person on the phone to assist you