(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I understand why this is upsetting
That's upsetting. We can help
OK, let me make sure I have all the details right
We definitely wanna take a look at that for you
I Can
I Will
I'm sorry to hear that you are having trouble
To make sure we're on the same page, I heard
OK, let me make sure I have all the details right
Yes, I can see why you need to resolve this today
We can definitely help with that
Don't worry, you have the best person on the phone to assist you